Qualifications
We are looking for candidates who possess:Exceptional attention to detail and content accuracy. The ability to articulate and defend decisions made during investigations. Skills in identifying behavioral patterns to enhance decision-making processes. Strong organizational and time management skills to handle shifting priorities and high workloads. Flexibility to accommodate various shifts, including early mornings, overnight, weekends, and holidays. Experience in investigating fraud, spam, or inappropriate content is a plus. Required Qualifications:Capacity to process sensitive and potentially disturbing content. Fluency in Swedish. English language proficiency at B2 level or higher. Familiarity with pop culture, global events, and the cultural landscape of the served markets.
About the job
Join Cross Border Talents as a Social Media Content Review Analyst, where your role will help shape the online landscape. We are seeking native Swedish speakers to join our dynamic team in Sofia, Bulgaria.
About Our Client:
TELUS International Europe is a leader in the BPO sector in Bulgaria, employing nearly 50,000 team members across 20 countries. We specialize in providing comprehensive contact center solutions, IT outsourcing, and creative customer service support in over 50 languages to global clients. Our expertise extends to multilingual player support localization and testing services for the gaming industry.
As a Social Media Content Review Analyst, your key responsibilities will include:
- Monitoring and addressing potentially violating content regularly.
- Conducting objective investigations into reported content while adhering to internal policies.
- Remaining well-informed about policy updates and changes.
- Identifying trends in reported content to enhance overall performance.
About TELUS International Europe
At TELUS International Europe, we recognize that our employees are our greatest asset. We are committed to attracting, developing, and retaining talented individuals who share our passion for excellence. Our employees enjoy a competitive salary that exceeds the average Bulgarian wage, comprehensive health coverage, and various perks such as meal vouchers and transportation for early and late shifts. Our facilities offer a free gym, yoga classes, massage services, and access to a corporate psychologist, ensuring a healthy work-life balance for all our team members.