Qualifications
We are looking for candidates who possess:Exceptional attention to detail and a keen understanding of content nuances. The ability to articulate and defend decisions with clear reasoning. A talent for recognizing patterns in behavior that can enhance decision-making processes. Strong organizational and time management skills to effectively manage shifting priorities and high workloads. Flexibility to work various shifts, including early mornings, overnight, weekends, and holidays. Experience in investigating fraud, spam, or inappropriate content is a plus. Required Qualifications:Capability to process sensitive and disturbing content. Fluency in Norwegian. Proficiency in English at a B2 level or higher. Awareness of pop culture, global events, and the cultural landscape of the relevant markets.
About the job
Join Cross Border Talents as a Social Media Content Review Analyst, where you'll play a pivotal role in ensuring the integrity of online content. We are seeking native Norwegian speakers to join our dynamic team in Sofia, Bulgaria.
About Our Client
TELUS International Europe is a leading force in the BPO sector with a global presence spanning 20 countries and a workforce of nearly 50,000. Specializing in multilingual player support, localization, and testing services for the gaming industry, our client prides itself on delivering exceptional customer service solutions in over 50 languages.
Role Responsibilities
As a Social Media Content Review Analyst, you will collaborate with a talented team to:
- Continuously monitor and address potentially violating content.
- Conduct thorough, impartial investigations into reported content.
- Become a subject matter expert on internal policies, staying informed about updates.
- Identify trends and patterns in reported content to enhance operational performance.
About TELUS International Europe
At TELUS International Europe, we believe our employees are our greatest asset. We are committed to attracting the most talented and driven individuals to our team, providing them with an environment where they can thrive.