Qualifications
The ideal candidate will possess:Exceptional attention to detail and a deep understanding of content moderation. Strong reasoning skills to justify decisions and provide context. Ability to discern patterns in user behavior for improved content governance. Excellent organizational and time management abilities to manage fluctuating priorities. Willingness to work flexible shifts, including early mornings, nights, weekends, and holidays. Experience in investigating fraud, spam, or similar content is a plus.
About the job
Join Cross Border Talents as a Social Media Content Review Analyst, where you'll leverage your fluency in Finnish and English to ensure a safe and respectful online environment. Based in Sofia, Bulgaria, you will work with a dynamic team focusing on monitoring social media platforms for compliance with community guidelines.
Your responsibilities will include:
- Reviewing and addressing potentially inappropriate content on a continuous basis.
- Conducting fair and impartial investigations into reported content.
- Staying updated on internal policies and any changes.
- Identifying trends in reported content to enhance performance and decision-making.
About TELUS International Europe
TELUS International Europe is a leading player in the Business Process Outsourcing (BPO) sector with a workforce of nearly 50,000 across 20 countries. We specialize in providing multilingual support and innovative customer service solutions for global clients in over 50 languages, particularly within the gaming industry.