Reporting Agent at bunq | Sofia, Bulgaria

At bunq, we prioritize the safety of our users' finances. As a Reporting Agent, you will play a vital role in identifying, reporting, and preventing fraudulent activities to protect our community. Your mission is to enhance our reporting operations and ensure compliance with local regulations, all while making life easier for our users Take OwnershipYour key responsibility is to safeguard our users by promptly identifying suspicious activities and reporting them according to legal and regulatory standards In your role as a Reporting Agent within the User Quality team, you will:Ensure compliance by reporting suspicious activities to relevant Financial Intelligence Units (FIUs) and adhering to country-specific financial crime reporting protocols.Develop clear procedures and continually refine reporting processes through gap analysis and automation, enhancing scalability, accuracy, and regulatory compliance.Monitor reporting performance using analytics tools such as Retool, Looker, and Google Sheets while managing all outstanding CAP items within established deadlines.

At bunq, we are dedicated to providing our users with a seamless and stress-free banking experience, all while ensuring their funds are safeguarded against fraud. As a Fraud Operations Analyst, you will play a pivotal role in identifying and addressing suspicious activities, ensuring user protection at every touchpoint, and maintaining compliance with regulatory standards.Your responsibilities will encompass managing fraud cases, navigating complex situations, and devising innovative strategies to enhance our processes for a safer banking environment.Key ResponsibilitiesAct as a fraud prevention detective, employing your investigative and problem-solving skills to shield our users from fraudulent activities.Monitor potential risks by leveraging your expertise in fraud detection and prevention to stay ahead of threats.Engage with empathy and strong communication skills to deliver exceptional support in every interaction.

Join bunq as a Learning & Performance Specialist, where you will have the opportunity to create and lead innovative training programs that empower our employees to reach their full potential. You will take charge of identifying skill gaps, developing effective training solutions, and measuring their impact through data analysis Your ResponsibilitiesDesign, implement, and continually enhance comprehensive training programs tailored to bunq's unique culture.Facilitate engaging workshops and hands-on training sessions aimed at fostering real behavioral change.Evaluate the effectiveness of training initiatives and utilize insights to drive continuous improvement Refine existing internal processes or develop new methodologies to elevate employee performance and professional growth.

At bunq, we are not merely constructing a bank; we are revolutionizing the way individuals experience financial liberty. We firmly believe that our users deserve prompt and dependable assistance during urgent situations, providing them with complete peace of mind. As an SOS Hotline Support Guide, you will be the reassuring presence in challenging moments, embodying our philosophy of ownership, clarity, and trust restoration when it matters most Embrace OwnershipIn the role of SOS Hotline Support Guide, you will be pivotal in managing critical user interactions, ensuring their safety, security, and tranquility. This role transcends mere script-following; you will be a vital lifeline Immediately take charge of our 24/7 SOS Hotline, serving as the initial point of contact and mastering crisis de-escalation techniques to guide users from distress to a sense of security.Act as a definitive source of truth by employing strong analytical and investigative abilities to troubleshoot intricate issues, uncover root causes, and provide swift, conclusive solutions.Effortlessly connect urgent user needs with our internal processes, ensuring a reassuring and efficient experience while keeping the complexities behind the scenes hidden.Detect, analyze, and escalate systemic problems encountered, serving as our first line of defense to safeguard our entire user base and avert future issues.

Role Overview With Intelligence is looking for a Reporter in Sofia to cover financial news and market trends. This role focuses on researching, writing, and publishing articles that offer clear insights into major deals and developments in the industry. What You Will Do Research current events and trends in financial markets Write articles that inform and engage a professional audience Work closely with analysts and news editors to ensure accuracy and relevance Deliver content on tight deadlines Collaboration This position involves regular teamwork with analysts and editors to shape stories and maintain high editorial standards.

At bunq, we believe banking should be tailored to our users' needs, fostering trust in our services. As a Transaction Reviews Agent, your mission will be to enhance our compliance operations, ensuring adherence to local laws and regulations, and ultimately simplifying life for our users Are you ready to take on this challenge? Begin your application by completing our assessment to discover if bunq is the right fit for you!Embrace ResponsibilityYour role is vital in maintaining compliance with bunq's policies and legal frameworks while investigating any irregularities As our Compliance Operations Customer Guide, you will take charge of:Enhancing user experience Applying and interpreting bunq's AML (Anti Money Laundering) guidelines during case reviewsConducting thorough reviews of user transactions, including complex cases requiring careful judgmentImplementing process improvements to ensure compliance with laws and regulations

Accelerate Your Career in Payment Operations at bunq Ready to take the next step in Payment Operations? bunq invites candidates to join our Mass Get Shit Done Day in Sofia or Istanbul. Spend one focused day with us, experience our culture firsthand, and demonstrate your strengths. This event is designed to help you move closer to a full-time role at bunq. We look for what makes each person unique. During the event, we work together to find where your skills can have the biggest impact on our team. Open Roles Cards Experience Guide Handle card payment issues such as declines, suspicious charges, and refunds. Manage chargebacks accurately and keep users informed at every step. Success in this role requires analytical thinking, empathy, and a strong grasp of the card payment landscape to deliver excellent support and build user trust. Payment Experience Guide Resolve payment challenges quickly and precisely, including SEPA and SWIFT transfers. Investigate each case thoroughly to provide clear and dependable solutions. This role suits detail-oriented problem solvers who want to improve users' financial journeys. Event Dates and Deadlines Istanbul: May 21 (Apply by May 16) Sofia: June 2 (Apply by May 23)

If you're passionate about EKO Bulgaria and eager to join our dynamic team but can't find a position that aligns with your expertise and experience, we encourage you to submit your application. We would love to learn more about you!

About the RoleThe Accounts Payable Specialist will play a crucial role in executing departmental activities and ensuring the smooth operation of our global financial processes. This position is essential for supporting payroll tasks and managing accounts payable operations across our diverse international presence, including the United States, Bulgaria, Panama, Ireland, the United Kingdom, and India. You will leverage your exceptional organizational and analytical skills to foster the continuous growth of our dynamic company by mastering the payroll intricacies of each country and collaborating with both internal and external stakeholders. A-LIGN will rely on you to support management through thorough data audits, payroll processing, invoice management, and the execution of critical journal entries and reconciliations that uphold our financial integrity.

Join Mercier Consultancy as a Greek-Speaking Customer Service Representative in Sofia, Bulgaria! We offer a comprehensive relocation package to support your transition. We seek passionate individuals committed to delivering outstanding customer support to our Greek-speaking clientele.In this role, you will serve as the primary contact for our Greek-speaking customers, assisting with inquiries and resolving issues to ensure a positive experience with our services. Your efforts will be crucial in fostering trust and satisfaction within our customer base.Key Responsibilities Provide exceptional customer service in both Greek and English through various communication channels. Quickly address customer inquiries and resolve issues effectively. Maintain accurate records of customer interactions within our CRM system. Collaborate with internal teams to ensure timely resolution of customer challenges. Collect customer feedback to support service improvements and enhance satisfaction. Stay updated on company products and services to offer knowledgeable assistance. Engage in continuous training to further develop your customer service skills.

Mercier Consultancy Group is hiring Czech-speaking professionals for roles based in Sofia, Bulgaria. The company offers a fully funded relocation package to help new team members settle in smoothly. Positions are open to those interested in building a career in a supportive setting where Czech language skills are valued. What You Will Do Provide customer service and support to Czech-speaking clients in various industries. Handle inbound and outbound communications, offering guidance and solutions tailored to customer needs. Complete administrative tasks and keep accurate records to support daily operations. Collaborate with colleagues and other departments to deliver strong results. Participate in training sessions and development workshops to grow professional skills. Contribute to a positive workplace and adjust to life in Sofia. Relocation Support Mercier Consultancy Group covers relocation costs for those moving to Sofia, making the transition as smooth as possible.

Join Mercier Consultancy MD as a passionate Polish Speaking Content Moderator in the stunning city of Sofia, Bulgaria! We provide a comprehensive paid relocation package, allowing you to immerse yourself in a culturally rich environment while safeguarding the online experiences of our Polish-speaking community. In this vital role, you will review and moderate user-generated content, ensuring compliance with our community standards and fostering a positive atmosphere on our platform.Key Responsibilities Moderate and assess user-generated content in Polish to guarantee adherence to community guidelines. Classify content accurately and make informed moderation decisions based on established policies. Identify and escalate inappropriate content or policy violations to the appropriate teams. Analyze content trends and user interactions to enhance moderation strategies. Collaborate with team members to optimize content moderation processes and implement best practices. Stay informed about company policies concerning content moderation and community engagement.

Polish Language Roles in Sofia, Bulgaria Mercier Consultancy Group is hiring Polish speakers for roles based in Sofia, Bulgaria. These positions include full relocation support to help make the move as smooth as possible. What We Look For Fluent Polish language skills Strong communication abilities Interest in relocating to Sofia Relocation Support Comprehensive assistance is provided throughout the relocation process, from planning the move to settling in Sofia. If working in a new city and joining an international team sounds appealing, Mercier Consultancy Group encourages Polish speakers to apply.

Role Overview Mercier Consultancy Group is hiring Finnish speakers for roles based in Sofia, Bulgaria. These positions include comprehensive relocation support, covering all moving expenses. Work alongside a diverse group of colleagues and contribute to a range of projects that encourage collaboration and professional growth. What to Expect Full relocation package to Sofia, Bulgaria Opportunities to work on varied projects Collaboration with experienced professionals Supportive, team-oriented workplace Location Details While the company is listed as remote in Lisbon, these opportunities require relocation to Sofia, Bulgaria. All relocation costs are fully covered.

Mercier Consultancy MD is excited to present a unique opportunity for Latvian-speaking professionals to become part of our enthusiastic team in the lively city of Sofia, Bulgaria. This position includes a fully funded relocation package, allowing you to experience a new culture while applying your language expertise in a rewarding professional setting. Join a diverse and dynamic team dedicated to providing exceptional support to our clients and customers.Key Responsibilities Communicate with Latvian-speaking clients through phone, email, and chat to address their needs effectively. Provide accurate and helpful information to assist clients with their inquiries. Manage customer requests and applications, ensuring that all interactions are documented properly in our CRM system. Work collaboratively with various departments to deliver outstanding service and resolve customer issues efficiently. Stay informed about industry trends and services to enrich the customer experience. Keep detailed records of client interactions and prepare reports as necessary.

Swedish Language Roles in Sofia, Bulgaria Mercier Consultancy Group is hiring fluent Swedish speakers for roles based in Sofia, Bulgaria. These positions offer the chance to work in an international setting and build a career with a supportive team. Relocation Support Relocation expenses to Sofia are fully covered. The company provides assistance throughout the move to help new team members settle in smoothly.

Join KIPMI Software, a pioneering company born from TINQIN, which has been at the forefront of innovative software solutions for the insurance sector for over a decade. As part of the Be Ys Group, we are venturing into the realms of digital trust and identity technologies. We invite you to be a part of our dynamic team focused on developing next-generation digital trust products.Let's build the future of technology together!Key Responsibilities:Design, build, and deploy web services and applications utilizing Docker and Kubernetes in both Azure and on-premises environments.Develop and manage CI/CD pipelines using GitLab and Azure DevOps.Implement Infrastructure as Code practices with Terraform and Ansible.Ensure high availability and performance for SQL/NoSQL databases, APIs, and front-end services.Set up monitoring and alerting systems using Prometheus, Grafana, Loki, and ELK stack.Automate operational workflows and runbooks with tools such as Rundeck, Ansible, or custom scripts.Collaborate closely with product and development teams, leading troubleshooting efforts and providing technical support.Qualifications:Bachelor's degree in Computer Science, Engineering, or a related field.Robust experience in technical roles involving engineering, development, or operations.Proficient in Kubernetes and Docker with strong hands-on experience.Experienced in Linux system administration.Familiarity with at least one scripting language (e.g., Bash, Python).Experience with CI/CD tools such as GitLab CI or Azure Pipelines.Practical knowledge of Infrastructure as Code using Terraform and Ansible.Preferred Skills:Knowledge of the Java ecosystem (Java, Spring Boot, JDBC, Maven).Experience with Azure Cloud or OpenStack environments.Familiarity with GitOps workflows and identity management.Understanding of Agile methodologies and collaboration with developers and product teams.What We Offer:Competitive salary package.A stimulating and engaging work environment.Opportunity to work with cutting-edge technologies on real projects.Collaboration with a team of skilled and friendly professionals.Continuous learning and professional development opportunities.Corporate training and tech conference participation.Annual performance reviews and evaluations.Fun team-building events.

At bunq, we simplify banking for our users. From the moment someone signs up, we ensure their experience is seamless, efficient, and straightforward. When automated systems require human intervention for user verification, your leadership will be crucial. You and your team will provide fast, accurate, and outstanding service right from the start. As the User Verification Team Lead, you'll oversee a group of KYC agents, guaranteeing our users are welcomed swiftly and securely, enabling them to commence their banking journey with us immediately Take Charge of User VerificationIn your role, you will:Efficiently manage the User Verification backlog, ensuring proactive measures are in place so users experience no delays.Identify areas of improvement within our processes and recommend enhancements that elevate operational efficiency, benefiting both users and the team.Encourage and support your team of User Verification Agents in achieving their KPIs and advancing their careers, cultivating a culture of excellence and ongoing improvement Ideal Candidate Profile:You possess strong empathy and emotional intelligence, enabling you to comprehend users' needs and concerns.You are a systematic thinker, capable of making independent and confident decisions.Your tenacity drives you to ensure the job is completed and users are satisfied.You proactively seek to incorporate AI into daily operations to enhance our processes further

Join Mercier Consultancy as we seek enthusiastic Irish-speaking Customer Service Representatives to be based in Sofia, Bulgaria. We offer a comprehensive relocation package to assist you in your journey! If you are passionate about exceptional customer service and enjoy engaging with Irish-speaking clients, we want to hear from you!In this role, you will be the first point of contact for our Irish-speaking customers, addressing inquiries, resolving issues, and ensuring their experience with our services is seamless and enjoyable. Your efforts will play a crucial role in fostering customer loyalty and satisfaction.Key ResponsibilitiesDeliver outstanding customer support in both Irish and English through various communication channels.Proactively manage customer inquiries and effectively resolve issues in a timely manner.Accurately document customer interactions in our CRM system.Work collaboratively with different teams to provide comprehensive solutions to customer challenges.Collect and analyze customer feedback to enhance our service offerings.Stay informed about product details and operational changes.Participate in ongoing training to refine your customer service skills.

Join the vibrant team at Mercier Consultancy MD, where we are thrilled to offer a remarkable opportunity for Icelandic-speaking professionals to work in Sofia, Bulgaria. This position comes with fully paid relocation, allowing you to embrace a new adventure while utilizing your language skills in an international setting. Experience the rich culture, historical landscapes, and welcoming lifestyle of Bulgaria as you advance your career.Key Responsibilities:Deliver exceptional support and communication to Icelandic-speaking clients across various roles tailored to your expertise.Assist clients with inquiries, bookings, and administrative tasks as needed.Work collaboratively with cross-functional teams to ensure the highest standards of service delivery.Maintain precise records and documentation in accordance with company policies.Embrace new challenges and play an active role in continuous improvement initiatives within the organization.