Product Analyst at tbi bank | Sofia, Bulgaria

tbi bank is looking for a Product Analyst to join the team in Sofia, Bulgaria. This role supports digital product development by ensuring accurate event tracking and actionable insights across iOS, Android, and web platforms. What you will do Establish and document event taxonomy, including event names, schemas, parameters, and user properties for mobile and web platforms. Own the end-to-end tracking process: write specifications, coordinate technical integrations, and work closely with engineers. Validate tracked events, identify discrepancies, and maintain data integrity through tracking quality assurance. Design and analyze A/B tests, define metrics, monitor outcomes, and communicate insights clearly. Work with cross-functional teams to use data analysis for optimizing product performance. Role overview This position focuses on building reliable tracking systems, supporting product decisions with data, and fostering collaboration between analytics, engineering, and product teams. The Product Analyst will help shape how tbi bank measures and improves its digital products. Location This role is based in Sofia, Bulgaria.

tbi Bank is recognized for its financial results and a mindset that encourages innovation. The team works toward building a mobile-first lifestyle ecosystem and values input from all employees. Internal feedback shows that a large majority would recommend the bank as a workplace to friends and family. Role overview This Financial Analyst role is based in Sofia, Bulgaria. The position supports financial management and decision-making across the bank. Collaboration with both the finance team and other departments is a key part of the job. Main responsibilities Conduct financial analyses to support management decisions. Monitor financial results and prepare insights and recommendations for the CFO and bank leadership. Analyze profitability of products and channels. Develop financial models for project evaluation. Carry out market and competitor analyses in the banking sector. Work with finance team members on various financial tasks. Partner with other departments to provide financial guidance. Location Sofia, Sofia, Bulgaria

About tbi Bank tbi Bank combines the energy of a start-up with the stability of a well-established financial institution. The team focuses on building a mobile-first, modern banking experience. The company has earned a reputation for profitability and growth, and 80% of employees would recommend tbi Bank as a workplace. The culture values initiative, collaboration, and care for both customers and colleagues. Role Overview: Campaign Design Manager The Campaign Design Manager will shape and manage the campaign automation ecosystem at tbi Bank. This role is based in Sofia, Bulgaria. What You Will Do Lead the campaign automation ecosystem, focusing on real-time and behavior-triggered customer journeys across all markets. Integrate customer data with campaign platforms and communication channels to enable timely and relevant campaign execution. Oversee campaign delivery, ensuring each message reaches the intended customer at the right moment. Work closely with cross-functional teams to refine audience segmentation, targeting, and lifecycle strategies. Maintain high standards in campaign and journey design, including thorough testing, performance tracking, and validation before launch. Location Sofia, Sofia, Bulgaria

At bunq, we are dedicated to providing our users with a seamless and stress-free banking experience, all while ensuring their funds are safeguarded against fraud. As a Fraud Operations Analyst, you will play a pivotal role in identifying and addressing suspicious activities, ensuring user protection at every touchpoint, and maintaining compliance with regulatory standards.Your responsibilities will encompass managing fraud cases, navigating complex situations, and devising innovative strategies to enhance our processes for a safer banking environment.Key ResponsibilitiesAct as a fraud prevention detective, employing your investigative and problem-solving skills to shield our users from fraudulent activities.Monitor potential risks by leveraging your expertise in fraud detection and prevention to stay ahead of threats.Engage with empathy and strong communication skills to deliver exceptional support in every interaction.

If you're passionate about EKO Bulgaria and eager to join our dynamic team but can't find a position that aligns with your expertise and experience, we encourage you to submit your application. We would love to learn more about you!

tbi is recognized as one of Bulgaria's prominent banks, combining a record of profitability with a mindset that encourages innovation. The organization values new ideas and growth, while maintaining a stable foundation. Internal surveys show that a large majority of employees would recommend tbi, highlighting strong engagement and satisfaction within the team. Role overview The Assets and Liabilities Management (ALM) Expert is responsible for managing the bank’s balance sheet and overseeing related financial risks. This role is based in Sofia, Bulgaria. Main responsibilities Coordinate and supervise ALM activities throughout the bank Identify, evaluate, and monitor key ALM risks, including liquidity, capital, funding, and interest rate exposures Ensure compliance with regulatory standards such as Basel, EBA, and ECB, particularly regarding liquidity and capital requirements Analyze the structure of the balance sheet, financial ratios, and performance metrics Stay informed about developments in European banking regulations Collaborate with teams across the organization to enhance financial processes

At bunq, we prioritize the safety of our users' finances. As a Reporting Agent, you will play a vital role in identifying, reporting, and preventing fraudulent activities to protect our community. Your mission is to enhance our reporting operations and ensure compliance with local regulations, all while making life easier for our users Take OwnershipYour key responsibility is to safeguard our users by promptly identifying suspicious activities and reporting them according to legal and regulatory standards In your role as a Reporting Agent within the User Quality team, you will:Ensure compliance by reporting suspicious activities to relevant Financial Intelligence Units (FIUs) and adhering to country-specific financial crime reporting protocols.Develop clear procedures and continually refine reporting processes through gap analysis and automation, enhancing scalability, accuracy, and regulatory compliance.Monitor reporting performance using analytics tools such as Retool, Looker, and Google Sheets while managing all outstanding CAP items within established deadlines.

In the ever-evolving landscape of payment processing, businesses seek reliable and strategic partners to fuel their growth.Welcome to Nuvei, a pioneering Canadian fintech company dedicated to accelerating our clients' businesses globally. Our modular, flexible, and scalable technology empowers leading companies to accept next-gen payments, explore all payout options, and leverage services in card issuing, banking, risk, and fraud management. With a presence in over 200 markets, local acquiring in 50, and support for 150 currencies alongside 700 alternative payment methods, Nuvei equips customers and partners with the tools and insights necessary for local and global success through a seamless integration experience.We embody our core values at Nuvei and excel in solving intricate challenges. Our commitment to continuous product enhancement and unparalleled customer service drives us to seek exceptional talent to join our journey!Your Mission:As a System Analyst at Nuvei, you will play a pivotal role in our R&D department. Your primary responsibilities will involve comprehending business requirements and designing systems that fulfill these needs. You will serve as a vital link between our product and development teams, managing cross-country projects with both internal and external partners, and ensuring the user stories entering the scrum process maintain the highest quality.Key responsibilities include:Conducting requirement gathering and gap analysis;Creating high-level and detailed interface/specification documents;Modeling APIs and databases (both relational and NoSQL);Providing support to development and QA teams;Leading complex integration and customization initiatives.

About the RoleThe Accounts Payable Specialist will play a crucial role in executing departmental activities and ensuring the smooth operation of our global financial processes. This position is essential for supporting payroll tasks and managing accounts payable operations across our diverse international presence, including the United States, Bulgaria, Panama, Ireland, the United Kingdom, and India. You will leverage your exceptional organizational and analytical skills to foster the continuous growth of our dynamic company by mastering the payroll intricacies of each country and collaborating with both internal and external stakeholders. A-LIGN will rely on you to support management through thorough data audits, payroll processing, invoice management, and the execution of critical journal entries and reconciliations that uphold our financial integrity.

Join Mercier Consultancy as a Greek-Speaking Customer Service Representative in Sofia, Bulgaria! We offer a comprehensive relocation package to support your transition. We seek passionate individuals committed to delivering outstanding customer support to our Greek-speaking clientele.In this role, you will serve as the primary contact for our Greek-speaking customers, assisting with inquiries and resolving issues to ensure a positive experience with our services. Your efforts will be crucial in fostering trust and satisfaction within our customer base.Key Responsibilities Provide exceptional customer service in both Greek and English through various communication channels. Quickly address customer inquiries and resolve issues effectively. Maintain accurate records of customer interactions within our CRM system. Collaborate with internal teams to ensure timely resolution of customer challenges. Collect customer feedback to support service improvements and enhance satisfaction. Stay updated on company products and services to offer knowledgeable assistance. Engage in continuous training to further develop your customer service skills.

Mercier Consultancy Group is hiring Czech-speaking professionals for roles based in Sofia, Bulgaria. The company offers a fully funded relocation package to help new team members settle in smoothly. Positions are open to those interested in building a career in a supportive setting where Czech language skills are valued. What You Will Do Provide customer service and support to Czech-speaking clients in various industries. Handle inbound and outbound communications, offering guidance and solutions tailored to customer needs. Complete administrative tasks and keep accurate records to support daily operations. Collaborate with colleagues and other departments to deliver strong results. Participate in training sessions and development workshops to grow professional skills. Contribute to a positive workplace and adjust to life in Sofia. Relocation Support Mercier Consultancy Group covers relocation costs for those moving to Sofia, making the transition as smooth as possible.

In the dynamic realm of payment processing, businesses seek dedicated and strategic partners to fuel their growth.WE ARE NUVEI. As a pioneering Canadian fintech firm, we accelerate our clients' success across the globe. Our versatile, scalable technology empowers leading companies to embrace next-generation payments, access diverse payout options, and utilize card issuing, banking, risk, and fraud management services. With a presence in over 200 markets, local acquiring in 47 markets, and support for 150 currencies and 586 alternative payment methods, Nuvei delivers the technology and insights necessary for our customers and partners to thrive both locally and globally through a single integration.At Nuvei, we embody our core values and excel at tackling complex challenges. Our commitment to continuous product enhancement and exceptional customer service drives us. We are always on the lookout for outstanding talent to join us on this exciting journey!Job Description:We are in search of a Credit Risk Analyst to become a vital part of our international team. This role involves assessing credit risk and crafting risk profiles for both new and existing clients. Candidates should possess robust financial analysis abilities, a strong self-motivation, and a desire to learn about various businesses. Key Responsibilities:Identify risks associated with new clients and establish their overall risk profile.Conduct financial analysis and credit risk assessments for new clients.Develop and propose credit risk strategies for new clients during the onboarding process.Prepare collateral condition estimations.Generate credit risk reports for both new and existing clients.Perform periodic reviews of existing clients, updating their credit risk profiles, including financial analysis, exposure estimation, and collateral assessment.Monitor existing clients regularly concerning credit risk issues.Demonstrate the ability to identify potential credit risk issues for prompt escalation.Assist in the preparation of weekly, monthly, and quarterly reports and presentations.

ABOUT TIDEAt Tide, we empower small and medium enterprises (SMEs) to optimize their operations and reduce costs through our innovative banking solutions. We offer not only business accounts and banking services but also a suite of user-friendly administrative tools ranging from invoicing to accounting.With over 1.8 million members globally—including in the UK, India, Germany, and France—Tide is at the forefront of transforming the small business banking landscape.Our solutions are crafted with advanced technology specifically for SMEs, featuring quick onboarding, low fees, and cutting-edge functionalities. We rely on data-driven decisions to fulfill our mission: enabling SMEs to save time and money so they can focus on their passions.Tide facts:Available to SMEs in the UK, India, Germany, and FranceOver 1.8 million members: 800,000 in the UK and 1,000,000 in India, rapidly expandingOver $300 million raised in fundingA diverse team of over 2,500 Tideans globallyHeadquartered in Central London with technology centers in Bulgaria, Serbia, Romania, Lithuania, and India, as well as offices in Berlin, Paris, and Luxembourg.ABOUT THE TEAMTide is on the lookout for a talented Senior Product Designer to join our Experience Foundations team. Our mission is to equip product teams with the tools necessary to design seamless and innovative products that delight our members at every touchpoint. As we embark on an exciting chapter in Tide's evolution, we seek experienced contributors who are passionate about quality and user experience design. This role offers you the chance to make a significant impact on the experiences of Tide's millions of members worldwide.ABOUT THE ROLEEngage in a cross-functional team, collaborating throughout the product lifecycle from discovery to launch and beyond.Utilize your comprehensive Product Design skills to create, research, design, and deliver engaging and well-crafted experiences for both mobile and web platforms.Advance design concepts from initial prototypes to polished high-fidelity mock-ups.Gain deep insights into the needs and preferences of our members to inform your design process.

Join Mercier Consultancy MD as a passionate Polish Speaking Content Moderator in the stunning city of Sofia, Bulgaria! We provide a comprehensive paid relocation package, allowing you to immerse yourself in a culturally rich environment while safeguarding the online experiences of our Polish-speaking community. In this vital role, you will review and moderate user-generated content, ensuring compliance with our community standards and fostering a positive atmosphere on our platform.Key Responsibilities Moderate and assess user-generated content in Polish to guarantee adherence to community guidelines. Classify content accurately and make informed moderation decisions based on established policies. Identify and escalate inappropriate content or policy violations to the appropriate teams. Analyze content trends and user interactions to enhance moderation strategies. Collaborate with team members to optimize content moderation processes and implement best practices. Stay informed about company policies concerning content moderation and community engagement.

Polish Language Roles in Sofia, Bulgaria Mercier Consultancy Group is hiring Polish speakers for roles based in Sofia, Bulgaria. These positions include full relocation support to help make the move as smooth as possible. What We Look For Fluent Polish language skills Strong communication abilities Interest in relocating to Sofia Relocation Support Comprehensive assistance is provided throughout the relocation process, from planning the move to settling in Sofia. If working in a new city and joining an international team sounds appealing, Mercier Consultancy Group encourages Polish speakers to apply.

Role Overview Mercier Consultancy Group is hiring Finnish speakers for roles based in Sofia, Bulgaria. These positions include comprehensive relocation support, covering all moving expenses. Work alongside a diverse group of colleagues and contribute to a range of projects that encourage collaboration and professional growth. What to Expect Full relocation package to Sofia, Bulgaria Opportunities to work on varied projects Collaboration with experienced professionals Supportive, team-oriented workplace Location Details While the company is listed as remote in Lisbon, these opportunities require relocation to Sofia, Bulgaria. All relocation costs are fully covered.

Mercier Consultancy MD is excited to present a unique opportunity for Latvian-speaking professionals to become part of our enthusiastic team in the lively city of Sofia, Bulgaria. This position includes a fully funded relocation package, allowing you to experience a new culture while applying your language expertise in a rewarding professional setting. Join a diverse and dynamic team dedicated to providing exceptional support to our clients and customers.Key Responsibilities Communicate with Latvian-speaking clients through phone, email, and chat to address their needs effectively. Provide accurate and helpful information to assist clients with their inquiries. Manage customer requests and applications, ensuring that all interactions are documented properly in our CRM system. Work collaboratively with various departments to deliver outstanding service and resolve customer issues efficiently. Stay informed about industry trends and services to enrich the customer experience. Keep detailed records of client interactions and prepare reports as necessary.

Swedish Language Roles in Sofia, Bulgaria Mercier Consultancy Group is hiring fluent Swedish speakers for roles based in Sofia, Bulgaria. These positions offer the chance to work in an international setting and build a career with a supportive team. Relocation Support Relocation expenses to Sofia are fully covered. The company provides assistance throughout the move to help new team members settle in smoothly.

Join KIPMI Software, a pioneering company born from TINQIN, which has been at the forefront of innovative software solutions for the insurance sector for over a decade. As part of the Be Ys Group, we are venturing into the realms of digital trust and identity technologies. We invite you to be a part of our dynamic team focused on developing next-generation digital trust products.Let's build the future of technology together!Key Responsibilities:Design, build, and deploy web services and applications utilizing Docker and Kubernetes in both Azure and on-premises environments.Develop and manage CI/CD pipelines using GitLab and Azure DevOps.Implement Infrastructure as Code practices with Terraform and Ansible.Ensure high availability and performance for SQL/NoSQL databases, APIs, and front-end services.Set up monitoring and alerting systems using Prometheus, Grafana, Loki, and ELK stack.Automate operational workflows and runbooks with tools such as Rundeck, Ansible, or custom scripts.Collaborate closely with product and development teams, leading troubleshooting efforts and providing technical support.Qualifications:Bachelor's degree in Computer Science, Engineering, or a related field.Robust experience in technical roles involving engineering, development, or operations.Proficient in Kubernetes and Docker with strong hands-on experience.Experienced in Linux system administration.Familiarity with at least one scripting language (e.g., Bash, Python).Experience with CI/CD tools such as GitLab CI or Azure Pipelines.Practical knowledge of Infrastructure as Code using Terraform and Ansible.Preferred Skills:Knowledge of the Java ecosystem (Java, Spring Boot, JDBC, Maven).Experience with Azure Cloud or OpenStack environments.Familiarity with GitOps workflows and identity management.Understanding of Agile methodologies and collaboration with developers and product teams.What We Offer:Competitive salary package.A stimulating and engaging work environment.Opportunity to work with cutting-edge technologies on real projects.Collaboration with a team of skilled and friendly professionals.Continuous learning and professional development opportunities.Corporate training and tech conference participation.Annual performance reviews and evaluations.Fun team-building events.

Join Mercier Consultancy as we seek enthusiastic Irish-speaking Customer Service Representatives to be based in Sofia, Bulgaria. We offer a comprehensive relocation package to assist you in your journey! If you are passionate about exceptional customer service and enjoy engaging with Irish-speaking clients, we want to hear from you!In this role, you will be the first point of contact for our Irish-speaking customers, addressing inquiries, resolving issues, and ensuring their experience with our services is seamless and enjoyable. Your efforts will play a crucial role in fostering customer loyalty and satisfaction.Key ResponsibilitiesDeliver outstanding customer support in both Irish and English through various communication channels.Proactively manage customer inquiries and effectively resolve issues in a timely manner.Accurately document customer interactions in our CRM system.Work collaboratively with different teams to provide comprehensive solutions to customer challenges.Collect and analyze customer feedback to enhance our service offerings.Stay informed about product details and operational changes.Participate in ongoing training to refine your customer service skills.