Operational Services Support Specialist

Are you excited about the opportunity to support a fleet of robots in their operations? If you are: Eager to work in the tech industry without requiring programming expertise; Seeking a stimulating professional environment filled with curious minds; Desiring to excel in a culture that promotes accountability and growth... this role is made for you! Welcome to Ocado, a pioneering technology company located in the vibrant city of Sofia. We aim to revolutionize the global shopping experience. As a leading technology enterprise, we are redefining e-commerce, fulfillment, and logistics within online grocery shopping and beyond. Our Ocado Smart Platform (OSP) is a cutting-edge online shopping system that leverages artificial intelligence, robotics, and automation to meet the unique challenges of online grocery services. What will you do as part of our Operational Services Support Centre of Excellence? At Ocado, we host the world's most sophisticated grocery automation system. Central to our automated Customer Fulfillment Centres is 'The Hive,' where fleets of robots fulfill 50-item orders in just 5 minutes, with robotic arms working collaboratively with the bots to pick and pack orders with unmatched precision. As an Operational Services Support Specialist, your responsibilities will include: • Serving as the primary contact for client operational teams, collaborating closely with Engineering Operations and Technology teams to achieve optimal outcomes and address inquiries. • Leading a team of site support specialists during your shifts, managing work assignments and workforce management (including tickets, mobile robot recoveries, and coordinating recovery windows). • Collaborating with the support specialist team to ensure effective service coverage and meet related targets or service level agreements. • Working on a rotating shift schedule to provide 24/7 monitoring and support for our warehouses. • Performing entirely onsite. • Ensuring timely responses and pickups within the operational framework.

Experian is seeking a Service and Billing Specialist with German language skills to join the team in Sofia. This position centers on supporting clients by handling billing inquiries and addressing customer concerns. Role overview This role involves managing a range of billing questions and ensuring clients receive clear, accurate responses. Strong communication in German is essential, as much of the work involves direct interaction with customers. What you will do Respond to billing-related inquiries from clients Resolve customer issues with a focus on accuracy and clarity Support a smooth and positive experience for every client Requirements Fluency in German Experience with customer service and billing processes Strong problem-solving and communication skills

Atlean World is a dynamic HR SaaS consultancy dedicated to fostering multicultural environments in the workplace. Our expertise lies in multilingual markets, ensuring that the candidate recruitment process is both seamless and enjoyable.Your Next Job Awaits Without Boundaries!Join us in Sofia for an exciting opportunity as an Irish Support Experience Specialist.Why the Support Experience Specialist Role is Ideal for Your Growth:Live in Sofia and immerse yourself in diverse cultural experiences.Be the face of a global brand.Accelerate your career development.Your Daily Responsibilities Will Include:Undergoing specialized training for our product/service, you will:Address customer inquiries effectively.Guide customers to maximize their use of our product/service.Ensure a high quality of service in each interaction.

Join our innovative Micromobility team as an Operations Specialist in Sofia, Bulgaria, where you will play a pivotal role in enhancing Bolt's e-scooter operations. In this engaging and analytical position, you will focus on driving business growth and ensuring an exceptional user experience for our riders.About Us:Bolt is a rapidly expanding tech company serving over 200 million customers across 50+ countries in Europe and Africa. Our success is driven by our diverse and inclusive workforce.We strive to create a welcoming environment for everyone, regardless of race, color, religion, gender identity, sexual orientation, national origin, age, or disability. Our mission is to shape cities that prioritize people over cars, and we invite you to be part of this transformative journey!About the Role:As an Operations Specialist, you will be at the core of our micromobility initiatives in Bulgaria. Your expertise will help bridge data-driven strategies with local execution, ensuring that our riders enjoy a seamless, safe, and reliable experience every time they opt for a Bolt scooter. You will manage crucial partnerships with logistics providers and municipalities to enhance urban mobility.Main Responsibilities:Fleet Optimization: Monitor city-wide metrics to guarantee that our scooters are strategically placed, fully charged, and ready for use.Partner Management: Cultivate local partnerships with logistics providers by tracking their KPIs, optimizing their routes, and upholding the high standards our riders expect.Operational Excellence: Develop and streamline operational processes to enhance overall efficiency.

Join Mercier Consultancy as a Swedish Player Support Specialist in our thriving gaming department based in Sofia, Bulgaria! In this exciting role, you will be the main support contact for our Swedish-speaking gaming community, ensuring they receive exceptional assistance and an unparalleled gaming experience.As a Player Support Specialist, your responsibilities will include handling player inquiries, troubleshooting game-related challenges, and fostering a welcoming and supportive atmosphere. We are seeking individuals who are not only enthusiastic about gaming but also possess excellent communication skills to engage effectively with our players.Key ResponsibilitiesDeliver outstanding support to Swedish-speaking players via email, chat, and social media.Resolve technical problems, gameplay inquiries, and account-related questions.Accurately document all player interactions and support requests in our database.Collaborate with other teams to address complex player issues efficiently.Collect and communicate player feedback to the development team for ongoing product enhancement.Contribute to a positive community for players through exceptional support.Stay up-to-date with the latest gaming trends and developments relevant to our offerings.

Role Overview flix is hiring a Fraud Operations Specialist based in Sofia. This position focuses on protecting company operations from fraud and maintaining the integrity of services. What You Will Do Analyze transaction patterns to identify suspicious activity Apply and refine fraud detection strategies Work with teams across the business to strengthen fraud prevention measures

At Mercier Consultancy, we are thrilled to announce a career opportunity for a Flemish Front Office Technical Support Specialist based in Sofia, Bulgaria. This role offers a hybrid working model, allowing you the flexibility to work both remotely and on-site. As the main point of contact for our Flemish-speaking clients, you will play a vital role in delivering top-notch technical support and assistance for our diverse range of products and services.In this position, you will directly interact with clients to help troubleshoot and resolve a variety of technical issues. Your fluency in Flemish will be essential for ensuring client satisfaction and fostering strong relationships.Key Responsibilities Provide technical assistance to Flemish-speaking clients via phone, email, and chat Troubleshoot and resolve hardware and software-related technical problems Document client interactions and solutions accurately in our support system Advise clients on best practices and optimal usage of our products Collaborate with technical teams to escalate complex issues when necessary Engage in ongoing training to continuously enhance your technical expertise and support capabilities Collect client feedback and insights to help improve our service offerings

Join Mercier Consultancy as a passionate and driven Czech Player Support Specialist within our innovative gaming department located in Sofia, Bulgaria! In this dynamic position, you will serve as the primary contact for our Czech-speaking gaming community, delivering outstanding support and assistance.Your responsibilities will include addressing player inquiries, troubleshooting game-related issues, and enhancing overall gaming experiences. We are on the lookout for individuals who not only love gaming but also possess exceptional communication skills to foster meaningful interactions with our player base.Key Responsibilities Provide outstanding support to Czech-speaking players through diverse communication channels such as email, chat, and social media. Assist players in resolving technical difficulties, gameplay questions, and account management issues. Accurately document player interactions and issues in our support database. Collaborate with internal teams to tackle complex player concerns. Collect player feedback and insights to relay to the development team. Play a role in nurturing a vibrant and positive gaming community. Stay informed about the latest gaming trends and updates related to our products.

Join Mercier Consultancy MD as a French Customer Support Specialist and immerse yourself in a vibrant work culture in Sofia. This role comes with a fully funded relocation package, providing an excellent opportunity for dynamic French-speaking professionals eager to thrive in a fast-paced environment. You will play a pivotal role in delivering outstanding customer support to our French-speaking clientele, effectively addressing their inquiries and concerns.Key Responsibilities Deliver exceptional customer support to French-speaking clients via phone, email, and chat. Assist customers with inquiries, complaints, and technical challenges, ensuring quick and efficient resolutions. Accurately document and monitor customer interactions and feedback. Collaborate with internal teams to escalate and effectively resolve complex issues. Stay informed about product knowledge, company policies, and industry trends. Engage in continuous training to enhance skills and improve service delivery.

Atlean World is an innovative HR SaaS consultant dedicated to fostering multicultural environments as the new standard in the workplace. We excel in multilingual markets, ensuring a smooth and enjoyable candidate recruitment process.Your Next Opportunity Awaits!Join our team in Sofia as a Lithuanian Support Experience Specialist and enjoy a vibrant work atmosphere.Why this role is perfect for your growth:Experience the multicultural landscape of SofiaRepresent a leading global brand in the HR spaceTake advantage of fast-tracked career development opportunitiesYour daily responsibilities will include:Providing specialized training on our products/servicesAssisting customers with their inquiriesGuiding customers towards optimal use of our products/servicesEnsuring high-quality standards in each customer case

Join a dynamic team as a Dutch Customer Support Specialist with crossbordertalents, a leading force in the Business Process Outsourcing (BPO) sector in Bulgaria. With a workforce of over 3,500, our client is not only the largest employer in Bulgaria but also a globally recognized leader in the industry. They pride themselves on a vibrant company culture that places employees at the forefront, offering exceptional professional development opportunities in a high-energy, innovative atmosphere along with fantastic company benefits. As a key member of the customer support team, you will: Assist users with their inquiries and issues through tickets and calls. Offer tailored solutions to everyday device-related questions. Identify and report trending issues and bugs based on user feedback to your supervisory team. Collaborate with a passionate team of internationally diverse colleagues.

Join Mercier Consultancy MD as a Dutch/Flemish Speaking Technical Online Support Specialist in the vibrant city of Sofia, Bulgaria. This role is perfect for those looking to relocate and experience a dynamic culture while providing excellent support to our valued clients. Your main responsibility will be assisting Dutch and Flemish-speaking customers by delivering technical solutions and ensuring their overall satisfaction with our services.Key ResponsibilitiesDeliver exceptional technical support to Dutch and Flemish-speaking customers through online platforms.Promptly diagnose and troubleshoot a range of technical issues.Effectively communicate with clients to guide them through technical challenges and provide suitable solutions.Maintain detailed records of customer interactions and ensure accurate support documentation.Collaborate closely with product and development teams to escalate unresolved issues.Continuously enhance your knowledge of our products, services, and industry standards to improve customer satisfaction.

Join our dynamic Delivery team in Sofia as a Courier Operations Specialist! In this pivotal role, you will be instrumental in enhancing, scaling, and optimizing our courier fleet, ensuring a seamless experience for our couriers, customers, and restaurant partners.About UsWith over 200 million customers across more than 50 countries, Bolt stands as one of the fastest-growing technology companies in Europe and Africa. Our success is attributed to our talented team, and we are committed to fostering an inclusive environment where everyone feels welcome, regardless of race, color, religion, gender identity, sexual orientation, national origin, age, or disability. Our mission is to transform cities into spaces for people, not cars, and we need your expertise to help us achieve this vision!About the RoleIn this role, you will collaborate with cross-functional teams and external partners to drive courier acquisition, onboarding, retention, and maintain operational excellence daily. This opportunity allows you to make a significant impact in a rapidly growing, tech-driven environment.

Role Overview Experian is looking for a Sales Operations Reporting and Analytics Specialist to join the team in Sofia. This role focuses on using data to support strategic decisions and improve sales outcomes. What You Will Do Analyze sales data to identify trends and actionable insights Create reports, dashboards, and visualizations for stakeholders Communicate findings clearly to support business decisions Location This position is based in Sofia.

Join our dedicated team at GoDaddy, where we empower our customers to turn their ideas into reality. As a Technical Support Specialist I, you will be at the forefront of providing exceptional support to our customers, assisting them with technical inquiries and ensuring a smooth experience with our services. Your role will involve troubleshooting issues, providing solutions, and enhancing customer satisfaction through effective communication and technical knowledge.

Join the dynamic team at Mercier Consultancy as a German Speaking Client Support Specialist! In this pivotal position, you will be the primary support contact for our German-speaking clientele, expertly addressing their inquiries and delivering outstanding service. Your proficiency in German will be essential in building robust client relationships and enriching their experience with our offerings.As a Client Support Specialist, you will tackle client concerns, provide comprehensive product information, and ensure effective communication. We seek individuals who are enthusiastic about customer service and excel in a collaborative environment that prioritizes teamwork and excellence.Responsibilities Assist German-speaking clients through various communication channels, including phone, email, and chat. Address client inquiries and resolve product and service-related issues efficiently. Document client interactions accurately in our CRM system. Collaborate with cross-functional teams to resolve complex client challenges. Educate clients on the optimal use of our products to help them achieve their objectives. Collect and relay client feedback to drive enhancements in service delivery. Maintain a positive and professional image of Mercier Consultancy in all client interactions.

About 3E 3E is dedicated to building a safer and more sustainable world. With more than 35 years in the field, the company operates across North America, Europe, and Asia. 3E delivers regulatory insights and technology to over 5,000 clients, helping them navigate chemical, product, and supply chain compliance. The team combines domain expertise with AI-driven solutions to support faster, more reliable compliance outcomes. Role Overview The Senior Customer Support Specialist joins the Customer Experience team in Sofia, Bulgaria. This position focuses on complex software and customer challenges, not routine high-volume support. The role involves collaborating with Product, Engineering, and Customer Success teams to address intricate issues, analyze data and system behavior, and drive lasting solutions. Serving as a key connection between customers and internal teams, this specialist takes ownership of issues from investigation through resolution. The work includes troubleshooting, interpreting technical information, and ensuring customers get the most value from 3E’s configurable platform. What You Will Do Handle complex customer inquiries, taking responsibility from analysis through to resolution Work closely with Product, Engineering, and Customer Success teams to resolve issues and improve processes Troubleshoot software and system behavior, interpret data, and implement sustainable solutions Champion customer satisfaction and support workflow improvements, including the use of AI tools Balance multiple tasks and manage high-pressure situations with professionalism and empathy Contribute to a collaborative, knowledge-sharing team environment in Sofia What We Look For Technical curiosity and a willingness to explore system operations Strong communication skills, both written and verbal Ability to manage complex or challenging situations calmly and professionally Adaptability and openness to change Experience collaborating across departments to solve problems Interest in process optimization and learning new tools Team and Growth This role is part of a supportive, close-knit team based in Sofia. The position offers broad exposure to different business areas, making it a strong fit for those interested in developing skills in product development, systems, and process improvement.

Join Mercier Consultancy as a Dutch Language Player Support Specialist in our vibrant gaming department located in Sofia, Bulgaria! In this dynamic role, you will be the key support representative for our Dutch-speaking gaming community, dedicated to delivering top-notch assistance and guidance to players.Your responsibilities will encompass managing player inquiries, troubleshooting game-related challenges, and fostering a welcoming atmosphere for our community. We seek passionate gaming enthusiasts with outstanding communication skills who can actively engage with our players.Key ResponsibilitiesDeliver exceptional support to Dutch-speaking players via email, chat, and social media channels.Resolve technical issues, gameplay questions, and account-related inquiries.Document player interactions accurately within our support system.Work collaboratively with other teams to address complex player issues.Gather and relay player feedback to improve services.Encourage a positive gaming environment through effective player engagement.Stay informed on the latest gaming trends and updates.

Join our dynamic team at Mercier Consultancy as a Spanish-Speaking Email Support Specialist! We are thrilled to offer an exciting opportunity for you to provide exceptional email support to our Spanish-speaking clientele. Your role will involve addressing client inquiries with utmost precision and professionalism, ensuring their needs are met promptly.As a vital member of our support team, you will respond to client emails, resolve issues, and provide guidance on our diverse range of products and services. Your fluency in Spanish will play a crucial role in fostering effective communication and enhancing client satisfaction.Key Responsibilities Address client inquiries and support requests via email in Spanish. Efficiently troubleshoot and resolve client issues to ensure a positive experience. Document client interactions and maintain precise records in our CRM system. Deliver detailed product information and assistance as necessary. Collaborate with other departments to escalate complex issues when needed. Gather client feedback and contribute to the continuous improvement of our support processes. Uphold a professional and positive image of Mercier Consultancy in all communications.

Join the dynamic team at Mercier Consultancy as a passionate Danish Player Support Specialist in our thriving gaming department located in Sofia, Bulgaria! In this exciting role, you will be the go-to support resource for our Danish-speaking gaming community, providing exceptional assistance and significantly enhancing player experiences.Your responsibilities will include responding to player inquiries, troubleshooting game-related challenges, and ensuring our players feel valued and supported. We are looking for individuals who not only love gaming but also excel in interpersonal communication to engage meaningfully with our players.Key ResponsibilitiesDeliver outstanding support to Danish-speaking players through email, chat, and social media channels.Resolve technical issues, gameplay queries, and account management concerns.Accurately log and manage player interactions in our support database.Collaborate with cross-functional teams to effectively resolve complex player issues.Gather player feedback to provide valuable insights to the development team.Contribute to building a positive and enthusiastic gaming community.Stay updated on the latest gaming trends and developments relevant to our offerings.