Operational Excellence & Process Transformation Consultant

About Baringa Partners LLP Baringa Partners LLP is a global consulting firm with over 2,000 professionals based across the UK, Europe, North America, Asia, and Australia. The firm works with organizations in sectors such as energy and resources, financial services, government, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media, and telecommunications. Baringa specializes in strategy, transformation, and operational excellence, using technology, data analytics, AI, and digital innovation to support client goals. Clients value Baringa’s collaborative approach and the way teams work closely with them to deliver results. The firm is known for its experts who listen, ask questions, and focus on client success. Baringa’s work includes supporting energy market transformation, updating financial platforms, expanding telecom and digital networks, enabling digital government services, and driving growth in consumer industries. Baringa has been recognized as a Great Place to Work globally. The Financial Times has ranked the firm in 22 categories of its UK Leading Management Consultants rankings, and Forbes has named Baringa one of the World’s Best Management Consulting Firms for four years in a row. Role Overview: Operational Excellence & Process Transformation Consultant Baringa is looking for a Management Consultant with 5-7+ years of experience in Operational Excellence and Process Intelligence to join its growing team in Sofia, Bulgaria. What You Will Do Operational Excellence at Baringa means working alongside clients to address complex challenges and build operations that are ready for the future. This role goes beyond process re-engineering. The focus is on integrating AI, Automation, Process Intelligence, and AI-enabled Business Process Management (BPM) to deliver greater operational benefits, speed up transformation, and build lasting capabilities. The work combines Lean and Systems Thinking with Intelligent Automation, AI, Process Intelligence, Cost Optimization, and Behavioral Change to create measurable impact for clients. What We’re Looking For 5-7+ years of experience in Operational Excellence and Process Intelligence Background in management consulting or a similar client-facing environment Experience applying Lean and Systems Thinking principles Familiarity with AI, Automation, and Process Intelligence tools Strong analytical and problem-solving skills Ability to collaborate with clients and internal teams Location This position is based in Sofia, Bulgaria.

Role Overview Experian is looking for a Global Process Excellence & Operations Lead based in Sofia. This role focuses on improving operational efficiency for teams around the world. The position involves close collaboration with cross-functional stakeholders to spot areas for process improvement and to put proven practices into action.

Join inetum2 as a Business Process Consultant and play a vital role in enhancing our clients’ operational efficiencies. You will leverage your expertise to analyze, design, and implement innovative process solutions tailored to our clients' unique needs. Collaborate with cross-functional teams to drive continuous improvement initiatives, ensuring the delivery of excellence in service and value.

About Baringa Baringa is a globally recognized consulting firm dedicated to collaborating with leaders to drive transformative change and generate enduring value. With a wealth of industry knowledge and cutting-edge technology, we empower our clients to execute their objectives with enhanced confidence and clarity. Our diverse team of over 2,000 professionals spans the UK, Europe, North America, Asia, and Australia, combining global insights with localized understanding.We operate in various sectors including energy and resources, financial services, government and public sector, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media, and telecoms. Our capabilities range from strategic consulting and transformation to operational excellence, leveraging advanced technology, data analytics, AI, and digital innovations.Clients appreciate Baringa’s collaborative ethos and the seamless integration of our teams, all unified by a shared commitment to client success. We are recognized for our empathetic and inquisitive experts who actively engage with our clients to facilitate transformation across energy markets, modernize financial platforms, enhance telecom and digital networks via data analytics, support digital services in government, and foster growth in consumer sectors.As a certified Great Place to Work globally, Baringa has been acknowledged by the Financial Times in 22 categories of its UK Leading Management Consultants rankings, and by Forbes for four consecutive years as one of the World’s Best Management Consulting Firms.Join Our Insurance Practice as a Consultant/Senior Consultant Our Insurance practice collaborates with leading global insurers on strategic advisory engagements and comprehensive business and technical transformations. Positioned at the forefront of industry advancements, we assist our clients in enhancing profitability, navigating regulatory changes, and implementing innovative technology solutions.

About Baringa Partners Baringa Partners is a global consulting firm working alongside organizations to deliver significant change and value. With a team of over 2,000 professionals, Baringa operates in the UK, Europe, North America, Asia, and Australia, combining international reach with local expertise. The firm supports clients across sectors such as energy and resources, financial services, government and public sector, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media, and telecommunications. Baringa’s work spans strategy development, transformation projects, and operational improvement, using technology, data analytics, artificial intelligence, and digital solutions. Clients value Baringa’s collaborative style and the way teams integrate into client organizations. The firm is known for its empathetic, curious consultants who focus on listening and understanding client needs. Baringa has helped clients transform energy markets, modernize financial services, expand digital networks, enable digital government services, and drive growth in consumer industries. Baringa has been recognized as a Great Place to Work worldwide. The Financial Times has included the firm in 22 categories of its UK Leading Management Consultants rankings, and Forbes has named Baringa one of the World’s Best Management Consulting Firms for four years running. About the Transformation, Change and Delivery (TCD) Team The Transformation, Change and Delivery (TCD) business unit helps organizations manage and deliver complex change. The team focuses on achieving tangible business results through change management, project and program delivery, and building long-term capabilities. TCD works across all industries, partnering with clients to turn strategy into action by aligning people, processes, and technology from the start. Role Overview: Junior Consultant - Transformation, Change and Delivery Baringa is looking for a motivated Junior Consultant to join the TCD team in Sofia, Bulgaria. This role supports organizations as they navigate transformation, helping deliver projects that make a measurable difference.

About Baringa Partners LLP Baringa Partners LLP is a global consulting firm with more than 2,000 professionals based across the UK, Europe, North America, Asia, and Australia. The firm works with leaders in sectors such as energy and resources, financial services, public sector, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media, and telecommunications. Baringa’s teams combine deep industry knowledge with technology, data analytics, and digital tools to help clients develop strategies, transform operations, and achieve operational excellence. The firm is known for its collaborative approach and a culture that values listening and genuine care for client outcomes. Baringa has earned recognition as a Great Place to Work globally, has appeared in the Financial Times UK Leading Management Consultants rankings across 22 categories, and has been named by Forbes as one of the World’s Best Management Consulting Firms for four years in a row. About the Role: Profitability and Cost Transformation Analyst/Consultant This position sits within Baringa’s Enterprise Value Creation (EVC) practice in Sofia, Bulgaria. The EVC team focuses on sustainable profit and loss improvements by designing and implementing strategies for both cost and revenue growth. The group addresses immediate financial challenges while keeping long-term shareholder expectations in view, using a private equity mindset to drive effective cost management and profitable growth. The team’s approach combines detailed analytics with a people-focused execution style. By drawing insights from data analysis and market intelligence, the EVC team aims to deliver and sustain maximum value for clients over time. Key Focus Areas Profitability analysis and cost transformation projects Data-driven strategies for margin optimization and ROI improvement Collaboration with clients in sectors such as energy, financial services, consumer products, and technology Supporting both immediate and long-term value creation initiatives Location Sofia, Bulgaria

Role overview inetum2 is seeking a Senior ServiceNow Technical Consultant based in Sofia. This position centers on designing, building, and deploying ServiceNow solutions that help streamline business processes and support operational efficiency. What you will do Develop and implement ServiceNow solutions customized for client requirements Collaborate with clients and internal teams to gather needs and translate them into technical designs Troubleshoot complex ServiceNow issues and provide expert guidance on platform best practices Support the ongoing improvement of existing ServiceNow implementations Requirements Significant hands-on experience working with the ServiceNow platform Strong problem-solving abilities and close attention to detail Track record of delivering high-quality service in a collaborative environment Comfort adapting to shifting priorities as needed Location This role is based in Sofia.

About Baringa Partners Baringa Partners is a global consulting firm with more than 2,000 professionals based in the UK, Europe, North America, Asia, and Australia. The firm works with organizations across sectors such as energy and resources, financial services, government, consumer products, pharmaceuticals, and technology. Baringa focuses on strategy, transformation, and operational improvement, supported by technology, data analytics, and digital innovation. Baringa values close collaboration with clients, aiming to understand their priorities and deliver practical solutions. The team is recognized for its expertise in modernizing energy markets, improving financial systems, expanding digital networks, and supporting growth in consumer sectors. Baringa has been recognized as a Great Place to Work globally. The Financial Times has listed Baringa in 22 categories of its UK Leading Management Consultants rankings. Forbes has named the firm one of the World’s Best Management Consulting Firms for four consecutive years. Role Overview: Procurement and Commercial Consultant The Procurement and Commercial practice at Baringa Partners is looking for experienced consultants to join the team in Sofia, Bulgaria. This group works with major organizations in both public and private sectors, focusing on procurement and commercial challenges across industries like energy, utilities, and government services. What You Will Do Support procurement transformation and strategic delivery for clients Contribute to digital procurement initiatives and sustainability projects Help manage third-party ecosystems Drive sustainable cost optimization through procurement strategies Guide organizations through current economic challenges Practice Focus The team provides comprehensive support in procurement, commercial strategy, and digital procurement transformation. Assignments may involve working with influential organizations to address complex procurement needs and deliver measurable value.

Join the dynamic team at Mercier Consultancy as a Spanish-Speaking B2B Solutions Consultant in Sofia, Bulgaria. This exciting opportunity includes fully funded relocation to ensure a smooth transition. In this pivotal role, you will collaborate with Spanish-speaking business clients to identify their unique requirements and deliver customized B2B solutions that drive operational excellence and enhanced business outcomes.Your responsibilities will include coordinating with various departments to design, implement, and provide ongoing support for innovative business solutions, all while maintaining a strong focus on client satisfaction. This position presents exceptional opportunities for professional development within an international and team-oriented work environment, backed by comprehensive relocation support.Key ResponsibilitiesEngage with Spanish-speaking B2B clients to analyze and address their business challenges.Develop and present tailored solutions that align with client objectives.Collaborate closely with internal teams to ensure the effective deployment and integration of solutions.Deliver training and ongoing support to clients post-implementation.Accurately document client interactions and project details.Stay informed about industry trends, competitor activities, and emerging technologies.Establish and nurture strong client relationships to promote retention and business growth.

Join the innovative team at Mercier Consultancy as a Spanish Speaking Business Support Consultant. In this pivotal role, you will provide exceptional support to our Spanish-speaking clientele, addressing a variety of business inquiries and service requests. Your proficiency in both Spanish and English will facilitate the development of strong client relationships, ensuring they receive accurate information and outstanding service.As a Business Support Consultant, you will connect with clients through multiple communication channels, guiding them through our services and effectively resolving their concerns. This position presents an exciting opportunity to thrive in a vibrant environment, where you will enhance your skills and contribute to our business support initiatives' success.

Join Mercier Consultancy as a Bulgarian-Speaking Solutions Consultant and elevate your consulting career in the vibrant city of Sofia, Bulgaria. We offer fully paid relocation, making this opportunity perfect for professionals eager to thrive in a dynamic European environment.In this role, you'll partner with Bulgarian-speaking clients to uncover their business challenges and provide tailored technology solutions that drive their success. Acting as a trusted advisor, you'll facilitate seamless implementations and offer ongoing support to ensure client satisfaction.Key ResponsibilitiesEngage with clients to assess their business needs and requirements.Design and present customized solutions to effectively address client challenges.Collaborate with internal teams to ensure the successful delivery of solutions.Provide training and support to clients on the implemented solutions.Document all client interactions and solution details thoroughly.Stay up-to-date with industry trends, technologies, and best practices.Foster strong client relationships to enhance satisfaction and retention.

Join Mercier Consultancy as a dedicated Slovenian-Speaking Solutions Consultant in Sofia, Bulgaria! We are offering fully funded relocation to support your move to our vibrant city. This role is designed for enthusiastic professionals keen on advancing their consulting careers in an energetic and supportive environment.In this pivotal position, you will engage with Slovenian-speaking clients, assessing their business needs and delivering customized technology solutions. Your collaboration with various internal teams will ensure our clients receive unparalleled support, paving the way for their success.Key ResponsibilitiesConduct consultations with Slovenian-speaking clients to identify their specific business challenges and requirements.Design and present bespoke technology solutions that align with client needs.Work in tandem with technical and project teams to facilitate successful project outcomes.Deliver training and ongoing support to clients for the solutions implemented.Maintain detailed documentation of client interactions, specifications, and project milestones.Keep abreast of industry trends and technological innovations.Establish and nurture robust relationships with clients to enhance satisfaction and retention.

Mercier Consultancy is excited to offer a fantastic opportunity for a Czech-Speaking Customer Solutions Consultant in Sofia, Bulgaria, complete with fully funded relocation. In this pivotal role, you will serve as the primary liaison for our Czech-speaking clients, providing tailored customer solutions that foster satisfaction and engagement.You will thrive within a vibrant team environment, addressing client inquiries, troubleshooting challenges, and delivering bespoke solutions to meet diverse client needs. This position not only offers a pathway for career advancement but also comes with comprehensive relocation support.Key Responsibilities Deliver dedicated support for Czech-speaking clients Identify client needs and provide customized solutions Collaborate with internal teams for prompt issue resolution Accurately document client interactions and solution processes Suggest service enhancements based on client feedback Assist in onboarding and training for new clients Stay informed on company offerings and industry trends

Join the dynamic team at Mercier Consultancy as an Italian-Speaking Customer Solutions Consultant in Sofia, Bulgaria. We offer comprehensive relocation support to help you transition seamlessly into your new role. In this position, you will be responsible for delivering exceptional customer service and personalized solutions to our Italian-speaking clientele, ensuring their satisfaction and success.This is an exciting opportunity to work in a collaborative environment where you will handle client inquiries, troubleshoot issues, and provide tailored solutions that align with our clients' needs. As part of our team, you will enjoy career growth opportunities and a supportive atmosphere in Sofia.

Join the dynamic team at Mercier Consultancy Group as a Latvian Speaking Solutions Consultant! We are excited to offer a fully paid relocation to Sofia, Bulgaria, ensuring a seamless transition for you. In this pivotal role, you will utilize your expertise to connect with clients, comprehend their unique challenges, and provide customized solutions that drive their business success. If you have a passion for technology and client engagement, we would love to hear from you!Key Responsibilities Engage with clients to identify their specific needs and business objectives through thorough consultations. Craft and present tailored solutions that address client challenges effectively and enhance their potential. Serve as a trusted advisor by offering valuable insights and recommendations based on industry best practices. Collaborate with internal teams to ensure the successful implementation of solutions and ongoing support. Conduct training sessions to empower clients to maximize the use of our products and services. Keep abreast of industry trends and emerging technologies to provide informed guidance to clients.

Join the dynamic team at Mercier Consultancy Group as a French Speaking Solutions Consultant. This exciting opportunity is based in Sofia, Bulgaria, and includes a fully paid relocation package! In this role, you will engage with clients to identify their unique challenges and craft personalized solutions that drive their business success. If you have a passion for technology and thrive in customer-centric environments, this position is tailored for you!Key Responsibilities Engage with clients to pinpoint their specific challenges and business goals. Develop and present bespoke solutions that effectively address client needs and enhance operational efficiency. Act as a trusted advisor, providing valuable recommendations to improve client outcomes. Collaborate with internal teams to ensure successful implementation of solutions and ongoing support. Conduct training sessions for clients to maximize their use of our products and services. Stay updated on market trends and emerging technologies to offer relevant insights to clients.

Join the dynamic team at Mercier Consultancy Group as a Czech Solutions Consultant in Sofia, Bulgaria! We are offering a fully funded relocation package to ensure your transition is seamless. In this pivotal role, you will collaborate with clients to grasp their unique business challenges and deliver personalized solutions that enhance their operational success. If you have a passion for technology and thrive in client interactions, this position could be the perfect fit for you!Key Responsibilities Engage with clients through detailed consultations to identify their specific requirements and business objectives. Design and present tailored solutions that effectively resolve client challenges and improve their operations. Serve as a trusted advisor, providing expert insights and recommendations to enhance client satisfaction. Work collaboratively with internal teams to ensure smooth implementation and ongoing support. Conduct training sessions to empower clients to maximize their use of our products and services. Stay informed on industry trends and emerging technologies to offer informed guidance to clients.

Join Mercier Consultancy MD as a Danish-Speaking Solutions Consultant in our vibrant Sofia office, complete with a fully funded relocation package! This position offers a unique chance to enhance your career while residing in one of Europe's most dynamic capitals. You will work closely with clients to identify their needs and provide tailored, innovative solutions that align with their business objectives.Key Responsibilities Engage with Danish-speaking clients to evaluate their needs and craft effective solutions. Deliver customized consultancy solutions that tackle client challenges and capitalize on opportunities. Serve as a trusted advisor, sharing insights and recommendations based on industry trends and best practices. Collaborate with internal teams to ensure seamless implementation and ongoing support of solutions. Offer training and continuous assistance to clients to optimize product use. Stay updated on market trends to consistently improve the quality of client service.

Nuvei is a Canadian fintech company supporting businesses worldwide with adaptable payment technology. Our platform connects clients to over 200 markets, offering localized acquiring in 50 markets, 150 currencies, and 700 alternative payment methods. We support card issuing, banking, risk, and fraud management, all accessible through a single integration. About the Role Position: Senior Delivery Operations Manager Location: Sofia, Sofia City Province, Bulgaria Start Date: July 1, 2026 The Senior Delivery Operations Manager joins Nuvei’s Business Operations team to drive operational excellence and strengthen delivery capabilities. This role oversees the execution of complex, cross-functional initiatives in the payment ecosystem, balancing both strategic planning and hands-on execution. What You Will Do Lead and refine delivery frameworks to support business objectives. Establish and maintain operational governance across projects. Champion continuous improvement initiatives for delivery processes. Collaborate with senior stakeholders in Technology, Product, Compliance, Risk, and Commercial teams. Ensure seamless execution of multi-team initiatives. What We’re Looking For Extensive experience in delivery management and operational leadership. Proven ability to work at both strategic and tactical levels. Strong track record managing complex, cross-functional projects. Comfort working closely with senior stakeholders across departments. Skilled at translating strategic goals into measurable outcomes. Adaptable and effective in a high-activity environment. Nuvei values continuous product improvement and dedicated customer support. We seek people who thrive on solving complex challenges and who want to help shape the future of payments.

Join the dynamic team at Mercier Consultancy Group, where we are excited to welcome a talented Slovenian Speaking Solutions Consultant to our Sofia office. This role offers a unique chance for the right candidate to experience a fully paid relocation, setting the stage for a rewarding new chapter in their professional journey. In this position, you will work closely with clients to identify their specific challenges and provide bespoke solutions that drive their business forward. If you have a passion for technology and thrive on client interaction, we are eager to connect with you!Key Responsibilities Engage with clients through comprehensive consultations to evaluate their needs and business objectives. Develop and present customized solutions that effectively tackle client issues and deliver substantial value. Serve as a trusted advisor, providing insightful recommendations to enhance client satisfaction. Collaborate with internal teams to ensure seamless implementation and continuous support of solutions. Deliver training sessions that empower clients to maximize the potential of our products. Stay informed on industry trends and emerging technologies to offer timely and relevant advice during client engagements.