Merchant Security Specialist (German & English)

Join Our Team: Become a pivotal member of our vibrant and international Customer Support team, specializing in Risk & Fraud.Our diverse team spans across three continents and is comprised of talented individuals from over 60 countries. We embrace challenges and work collaboratively to support small businesses around the world.Your Role:Respond proactively to various transaction-related inquiries from our merchants while strictly adhering to security protocols.Serve as the representative of our internal Risk and Fraud Team by reaching out to merchants and verifying documents based on risk evaluations.Monitor merchant activities to ensure compliance with Anti-Money Laundering (AML) regulations and our internal Terms and Conditions.Utilize your decision-making skills to review customer businesses and adjust payment limits as necessary.Provide support to customers who speak German and English through multiple communication channels, including phone, chat, and email. The position primarily involves making outgoing calls with low phone volume, with most issues being resolved via the most appropriate channel. Inbound calls are primarily escalations from Level 1 support, which is outsourced, meaning 60% of your work will not involve direct customer interaction.

At SumUp, our mission is to empower small businesses across the globe by simplifying their operations and enabling their success. As a pioneering FinTech company, we are committed to establishing the first global card acceptance brand, and we are already supporting small businesses in over 31 countries worldwide.If you are eager to join a global team dedicated to business partnership and innovation, this could be the ideal opportunity for you.Become a part of our vibrant international Customer Support team, focusing on Risk & Fraud prevention. Our team spans across four continents, working collaboratively to ensure the safety and success of our clients.

At SumUp, we are passionate about empowering small businesses globally by simplifying their operations and enabling their success. As a leading FinTech firm, our goal is to establish the first-ever global card acceptance brand, and we are making significant strides as small enterprises across 31 countries trust SumUp for their payment solutions.If you are eager to join a global team that prioritizes business partnership and innovation, then this role could be the perfect fit for you.Become a part of our vibrant and international Customer Support team, focusing on Risk & Fraud. Our diverse team operates across four continents, providing support and expertise to ensure our merchants remain secure and successful.

Sutherland is looking for an HR Payroll Specialist based in Sofia, Bulgaria. The position centers on processing payroll accurately and supporting HR functions, with careful attention to local compliance requirements. Key responsibilities Handle payroll for employees, making sure payments are both timely and accurate Ensure all payroll activities follow Bulgarian regulations and internal company policies Assist with HR tasks connected to payroll administration Requirements Fluent in German and English Background in payroll processing and HR procedures

Join Sutherland, a global leader in process transformation, as a Talent Acquisition Specialist fluent in both German and English. In this dynamic role, you will be responsible for attracting and sourcing top talent to meet our growing business needs. Your expertise in recruitment will help us build a diverse and skilled workforce. If you are passionate about connecting people with opportunities and thrive in a fast-paced environment, we want to hear from you!

Join our dynamic team at Hitachi Solutions as a Project Analyst, where your bilingual proficiency in German and English will be invaluable. In this entry-level role, you will contribute to various projects within our PMO - Delivery Excellence department. This position offers a fantastic opportunity to kickstart your career, gain hands-on experience in project management, and work alongside industry experts.

Atlean World is a dynamic HR SaaS consultancy dedicated to fostering multicultural workplaces as the new standard. Our expertise lies in navigating multilingual markets, ensuring a seamless and enjoyable recruitment experience for candidates.Your Next Job Awaits – Boundless Opportunities! We are excited to offer a rewarding onsite work experience in Sofia for the position of Logistics & Delivery Advisor, requiring proficiency in both German and English. Why This Role is Perfect for Your Growth:Immerse yourself in Sofia's vibrant multicultural environmentRepresent a prestigious global brandSeize a fast-track career development opportunity Your Daily Responsibilities Will Include:Comprehensive training on our products/services where you will:Assist customers with their inquiriesAdvise customers on optimizing their use of the product/serviceEnsure high-quality standards in every case you manageRequirements for Success:What You Need to Thrive in This Role:Bilingual Proficiency: Fluent in German and B2 level EnglishTech Enthusiast: Eager to explore the latest technological advancementsCustomer-Centric: Prior experience is an advantageExceptional Communication SkillsEmpathetic Approach to Customer ServiceEmployee Benefits:Welcome Bonus plus Performance BonusComprehensive Relocation Package:Airport pick-up serviceFlight ticketsAccommodation for up to 21 days in a hotel/apartment300 BGN gross accommodation allowance per month on top of the salaryTransform Your Career with Boundless Opportunities!

Join our dynamic team at Sutherland as a Luxury Hotel Client Advisor, where you will engage with our esteemed clients in both German and English. This fully remote position allows you to work from the comfort of your home while delivering exceptional service to our high-end clientele.

Join tide as a Collections Specialist, where you will play a pivotal role in ensuring timely payments and maintaining positive relationships with our clients. Your fluency in German will be essential in communicating effectively with our diverse customer base.In this dynamic position, you will handle collections inquiries, resolve payment issues, and collaborate closely with our finance team to streamline processes. Your proactive approach and problem-solving skills will be key in helping us achieve our financial goals.

Join Sopra Steria as a QA Specialist fluent in German and play a pivotal role in ensuring the quality and efficiency of our software solutions. You will be part of a dynamic team, responsible for designing and implementing test plans, identifying defects, and collaborating closely with our development team to enhance product quality.

Become a vital part of our vibrant team dedicated to delivering exceptional technical support to our corporate clients and end users via chat. In this role, you will efficiently resolve inquiries while adhering to our high standards of service, ensuring customer satisfaction is always at the forefront of your efforts.Your key responsibilities include:Responding promptly and professionally to customer queries through chat.Identifying and troubleshooting technical issues effectively.Guiding users with clear, step-by-step solutions.Escalating unresolved issues to the appropriate teams as needed.Keeping accurate records of customer interactions.Striving for excellence in customer satisfaction.

Join the dynamic team at Mercier Consultancy MD as a German Speaking Digital Trust and Safety Specialist in Sofia, Bulgaria. This pivotal position is dedicated to cultivating a secure online atmosphere for our users. You will engage in monitoring content, resolving safety issues, and enforcing community guidelines to establish a trusting culture across our digital platforms.Key Responsibilities Proactively oversee user-generated content and interactions to identify and address potential breaches of safety standards. Perform comprehensive investigations into reported incidents, applying analytical skills to evaluate evidence and determine appropriate actions. Collaborate with cross-functional teams to design and implement policies that bolster digital safety and security. Create in-depth reports on safety incidents and trends to guide management decisions and improve practices. Keep abreast of emerging trends and challenges in digital safety to proactively refine protocols and methodologies. Engage with users to educate them on safety practices and advocate for responsible online behavior.

Join Mercier Consultancy as a German-Speaking Digital Trust & Safety Specialist in Sofia, Bulgaria. This unique role offers a fully funded relocation package tailored for German-speaking professionals looking to advance their careers within a dynamic international company.As a pivotal member of our team, you will be instrumental in maintaining the integrity of our digital platforms. Your responsibilities will include monitoring, investigating, and resolving safety concerns to uphold user trust.Core ResponsibilitiesMonitor digital content and user interactions to detect safety risks and policy violations.Thoroughly investigate safety incidents and respond promptly to user inquiries.Collaborate with cross-functional teams to enhance safety protocols and measures.Educate users and stakeholders on best practices for digital safety.Analyze safety data trends and compile actionable reports for ongoing improvement.Stay updated on the latest standards and regulations concerning digital trust and safety.Conduct training sessions to elevate awareness around trust and safety issues.

Join the dynamic team at Mercier Consultancy as a German Speaking Client Support Specialist! In this pivotal position, you will be the primary support contact for our German-speaking clientele, expertly addressing their inquiries and delivering outstanding service. Your proficiency in German will be essential in building robust client relationships and enriching their experience with our offerings.As a Client Support Specialist, you will tackle client concerns, provide comprehensive product information, and ensure effective communication. We seek individuals who are enthusiastic about customer service and excel in a collaborative environment that prioritizes teamwork and excellence.Responsibilities Assist German-speaking clients through various communication channels, including phone, email, and chat. Address client inquiries and resolve product and service-related issues efficiently. Document client interactions accurately in our CRM system. Collaborate with cross-functional teams to resolve complex client challenges. Educate clients on the optimal use of our products to help them achieve their objectives. Collect and relay client feedback to drive enhancements in service delivery. Maintain a positive and professional image of Mercier Consultancy in all client interactions.

Join Mercier Consultancy MD and embark on an exciting journey as a German Speaking Payment Support Specialist in the dynamic FinTech sector. This role not only offers a fully paid relocation package to Greece but also the chance to enjoy a fulfilling career while experiencing the enchanting Mediterranean lifestyle.As an integral part of our team, you will provide outstanding payment support to our German-speaking clients, ensuring they receive unparalleled service and assistance throughout their financial transactions.Key Responsibilities Deliver exceptional payment support to German-speaking clients via phone, email, and chat. Address customer inquiries regarding payment processing and resolve issues promptly. Guide clients in utilizing our payment solutions and educate them about our platform. Accurately document client interactions and feedback for ongoing improvement. Collaborate with internal teams to enhance service quality and create user-friendly solutions. Stay informed on the latest trends in payment solutions and FinTech innovations to better serve our clients.

Join Mercier Consultancy, a leader in the gaming support industry, as a German-Speaking Back Office Gaming Support Specialist in Sofia, Bulgaria! We are thrilled to offer a fully paid relocation package for the right candidate. In this vital role, you will provide indispensable back office support to enhance gaming operations, specifically catering to our German-speaking players and ensuring the utmost quality in support services.Your responsibilities will include analyzing player information, supporting front office operations, investigating complex player issues, and maintaining compliance with internal policies to ensure a seamless gaming experience.Key Responsibilities Provide back office support and technical assistance tailored to German-speaking players. Analyze player accounts to identify potential irregularities or concerns. Work collaboratively with front office teams and developers to resolve complex cases. Monitor compliance with gaming policies and report on adherence status. Ensure timely and accurate updates to player accounts and transactions. Maintain detailed documentation of cases, processes, and communications in accordance with company standards. Contribute to the enhancement of gaming support procedures to improve player experience.

Join Mercier Consultancy as a German Player Support Specialist within our vibrant gaming division based in Sofia, Bulgaria! In this pivotal role, you'll serve as the primary support hub for our German-speaking gaming community, ensuring they enjoy an exceptional gaming experience.As our Player Support Specialist, you will address player inquiries, resolve game-related challenges, and cultivate a welcoming atmosphere for all players. We seek passionate gaming enthusiasts with outstanding communication skills to engage effectively with our community.Key ResponsibilitiesProvide top-notch support to German-speaking players through email, chat, and social media.Troubleshoot technical issues, address gameplay inquiries, and assist with account management.Accurately document player interactions and support issues in our customer relationship management system.Collaborate with cross-functional teams to efficiently resolve complex player inquiries.Collect player feedback and relay insights to the development team for continuous improvement.Contribute to building a positive and engaging player community.Stay abreast of the latest gaming trends and product developments.

Join our dynamic team at Cross Border Talents as a Game Presenter! In this engaging role, you will facilitate live games, interact with players, and deliver an exceptional gaming experience. Ideal candidates will possess excellent communication skills and a passion for gaming.

Are you ready to take your career to the next level? Join Entain as a German Speaking Risk Associate. In this role, you will be at the forefront of identifying and mitigating risks within our operations, ensuring compliance and safeguarding our assets. Your fluency in German and analytical mindset will be key in assessing potential threats and implementing effective risk management strategies.

Join our dynamic team at Entain as a German Speaking Risk Associate. In this pivotal role, you will leverage your analytical skills and language proficiency to assess risks and implement effective strategies. Your contributions will be vital to maintaining the integrity and security of our operations.