Management Consultant specializing in CRM Platforms

About Baringa Partners LLP Baringa Partners LLP is a global consulting firm with more than 2,000 professionals working across the UK, Europe, North America, Asia, and Australia. The firm partners with organizations to support large-scale change and deliver measurable value. Baringa’s teams combine international perspective with local expertise, working closely with clients to help them reach their goals. The firm’s experience covers sectors such as energy and resources, financial services, government and public sector, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media, and telecommunications. Baringa’s services include strategy, transformation, and operational improvement, all supported by advanced technology, data, AI, and digital tools. Baringa is known for its collaborative style and for building strong client relationships. Teams work side by side with clients, focusing on shared priorities and delivering results. The company has been recognized as a Great Place to Work worldwide, featured in the Financial Times UK Leading Management Consultants rankings in 22 categories, and named by Forbes as one of the World’s Best Management Consulting Firms for four years running. Role Overview: Management Consultant – CRM Platforms The Digital & Technology (D&T) Platforms team at Baringa is growing. The team is seeking experienced consultants with a background in Customer Relationship Management (CRM) platforms. This role is based in Sofia, Bulgaria, and involves working on international projects that use the latest tools and approaches. Consultants in this practice help global organizations design and deliver complex CRM transformations. The work goes beyond technology, addressing the commercial, organizational, and cultural factors that drive customer engagement and business growth. Projects span multiple industries, regions, and customer profiles, with opportunities to collaborate with Baringa’s network of experts worldwide. What You Will Do Work with clients on end-to-end CRM transformation projects, from strategy through to execution Use advanced CRM tools and methods to solve business challenges and improve customer engagement Partner with teams across Baringa’s global network, contributing to projects in various sectors and markets Address commercial, organizational, and cultural aspects of CRM change, not just technology implementation Who We’re Looking For Consulting experience with CRM platforms Comfort working on international projects and collaborating with diverse teams Ability to approach CRM transformation from both a technical and business perspective Interest in working across different industries and client types Location Sofia, Bulgaria

We are seeking an innovative and results-driven CRM Manager to join our dynamic team at Playtech. In this pivotal role, you will lead our customer relationship management strategies, enhancing customer experience and driving loyalty through effective data analysis and targeted campaigns.Your responsibilities will include developing and executing CRM strategies, analyzing customer data to inform decision-making, and collaborating with cross-functional teams to optimize customer interactions across all touchpoints.

ABOUT TIDETide is dedicated to empowering small and medium-sized enterprises (SMEs) by streamlining their business operations. We provide not only business accounts and banking services but also a robust suite of administrative solutions, including invoicing and accounting.We are revolutionizing the small business banking landscape, boasting over 1.8 million members across the UK, India, Germany, and France.Our innovative technology is specifically designed for SMEs, offering rapid onboarding, minimal fees, and unique features. Our data-driven approach is central to our mission: to help SMEs save both time and money, allowing them to focus on their passions.Tide facts:Available for SMEs in the UK, India, Germany, and FranceOver 1.8 million members: 800,000 in the UK and 1,000,000 in India, with rapid growthMore than $300 million raised in fundingA global team of over 2,500 Tideans - we champion diversity!Headquartered in Central London, with member support and tech centers in Sofia, Bulgaria, and additional technology hubs located in Serbia, Romania, Lithuania, and India, as well as offices in Gurugram, New Delhi, Berlin, Paris, and Luxembourg.ABOUT THE TEAM:This position is part of Tide's Paid Plans CRM team - a dynamic group of marketers fueled by ownership, innovation, and measurable impact.Our mission is straightforward: to assist our members in saving time and money, enabling them to concentrate on their core activities. We leverage data, creativity, and technology to enhance engagement, retention, and long-term value.WHAT WE ARE LOOKING FOR:We are in search of a seasoned CRM professional with a robust background in subscription-based technology companies. You should have a proven track record of crafting and implementing CRM strategies that bolster retention and amplify customer lifetime value.Your understanding of subscription models, recurring revenue dynamics, and best practices in subscription management will be key. Proficiency with CRM tools and marketing automation platforms, coupled with strong analytical abilities to transform data into actionable insights, is essential.As the CRM Manager – Subscriptions, your responsibilities will include:Leading the design and execution of CRM strategies for subscription products, ensuring alignment with business goals and growth objectives.Providing strategic insights to senior CRM team members regarding best practices and new trends.Overseeing and mentoring a Senior CRM Executive, promoting a collaborative culture.

ABOUT TIDEAt Tide, we empower SMEs to streamline their operations and save both time and money. We offer not just business accounts and banking services, but a suite of integrated administrative solutions ranging from invoicing to accounting.Tide is revolutionizing the small business banking sector with a global membership exceeding 1.8 million across the UK, India, Germany, and France.By leveraging the latest technology, our solutions are crafted specifically for SMEs. With rapid onboarding, low fees, and innovative features, we are committed to making data-driven decisions that align with our mission: helping SMEs save time and resources so they can focus on their passions.Tide facts:Tide serves SMEs in the UK, India, Germany, and France.Our membership exceeds 1.8 million, including 800,000 in the UK and 1,000,000 in India, with rapid growth.We have successfully raised over $300 million in funding.Our team consists of over 2,500 diverse Tideans globally.Our offices span Central London, with a technology and member support center in Sofia, Bulgaria, and additional centers in Serbia, Romania, Lithuania, and Hyderabad, alongside offices in Gurugram, New Delhi, Berlin, Paris, and Luxembourg.ABOUT THE ROLE:As the CRM Manager for Wealth, you will enhance an existing program that is primed for expansion, focusing on optimization, personalization, and automation. You will spearhead the campaign delivery and planning processes to establish a premier automation and personalization initiative across various marketing channels and interactions, aimed at engaging and nurturing our members' investment portfolios.Your proven track record in testing and improving KPIs will be crucial. We are a motivated team passionate about the challenges we tackle, valuing collaboration and immediate feedback over prolonged discussions.Your Responsibilities Will Include:Developing the campaign strategy for various Tide Payment products.Tracking, analyzing, and presenting Tide Wealth KPIs and campaign performance to the department and stakeholders.Creating, executing, and refining campaign workflows.Establishing a comprehensive testing and personalization roadmap aligned with the product team.Supporting overall team forecasting efforts.Managing stakeholder relationships effectively.

Job Summary:We are seeking a dynamic and experienced CRM Team Lead to join our innovative FinTech company. This role focuses on overseeing the CRM back-office team, effectively distributing and monitoring daily tasks, and ensuring the seamless execution of operational processes with precision and timeliness. The ideal candidate will possess prior experience in people management within a back-office setting, demonstrate exceptional organizational skills, and have a track record of maintaining high-quality standards in a fast-paced environment.Team Supervision & Task Management:Lead and mentor the CRM back-office team on a daily basis.Delegate tasks efficiently, monitor workload, and ensure the timely completion of assignments.Evaluate individual and team performance, ensuring compliance with internal processes and KPIs.Provide constructive feedback and ongoing support to team members.Assist in the onboarding and training of new hires.Guarantee the accurate execution of CRM and back-office processes.Oversee quality, consistency, and compliance of CRM-related activities.Identify operational challenges and suggest enhancements to workflows and procedures.Act as the primary escalation point for operational or team-related issues.Coordination & Reporting:Collaborate with various internal departments (Sales, Compliance, Payments, Customer Support).Clearly communicate priorities, updates, and changes to the team.

A career that’s the whole package!At Conga, we’ve cultivated a thriving community where our colleagues can excel. Here, you will discover opportunities to innovate and foster growth through both individual and team development, all within an environment that values every voice.Conga streamlines commercial operations, allowing businesses to operate as interconnected, smarter enterprises. By harmonizing the individuals and processes that propel commerce, Conga synchronizes pricing, quoting, contracting, rebates, and communications, ensuring that teams remain aligned and buyers keep progressing. The outcome is reliable decision-making, consistent buyer experiences, and sustainable growth. Over 10,000 clients globally, including more than 50% of the Fortune 100®, rely on Conga when faced with intricate commercial challenges and significant global implications.Our ethos is anchored in the Conga Way, a framework that embodies our values and influences everything from recruitment to decision-making, as well as essential programs such as recognition. Developed with input from our colleagues, the Conga Way is the cornerstone of our vibrant culture.Job Title: Platform Product ManagerLocation: Sofia, BulgariaReports to: Group Product ManagerThe Platform Product Manager at Conga is accountable for the strategy, planning, execution, and delivery of our core platform capabilities—the foundational services that power the entire Conga product suite. You will not only be developing a product; you will be creating the engine upon which other products are built. Here, you will bridge the technical and business realms, ensuring successful integration and performance.

ABOUT TIDEAt Tide, we empower small and medium-sized enterprises (SMEs) to optimize their operations and save both time and money. We provide not only business accounts and banking services but also a robust suite of user-friendly administrative solutions encompassing invoicing, accounting, and more.Tide is revolutionizing the small business banking landscape, boasting over 1.8 million members worldwide, including the UK, India, Germany, and France.Leveraging cutting-edge technology, our solutions are tailored for SMEs. With swift onboarding, competitive fees, and innovative features, we are dedicated to data-driven strategies that fulfill our mission: to help SMEs reclaim their precious time and financial resources, allowing them to focus on their passions.Tide facts:Serving SMEs in the UK, India, Germany, and France.More than 1.8 million members: 800,000 in the UK and 1,000,000 in India, with rapid growth.Over $300 million raised in funding.A diverse workforce of over 2,500 Tideans globally.Offices in Central London, a support and tech center in Sofia, Bulgaria, and additional tech hubs across Serbia, Romania, Lithuania, and India.ABOUT THE ROLE:We are on the lookout for a meticulous and commercially savvy Senior CRM Executive to drive the expansion of our rapidly growing product areas at Tide.Your role will involve developing automation strategies, analyzing performance metrics, and collaborating with key stakeholders to narrate performance insights to the business.As a Senior CRM Executive:You will manage and execute acquisition and engagement CRM campaigns, emphasizing automation and personalization to enhance crucial metrics, working closely with product, content, BI, and various marketing teams.You will have the freedom to create and execute test and learn plans, A/B tests, and optimization strategies.Join a diverse, multinational team of passionate CRM professionals, product marketers, and product managers committed to collaboration, innovation, and ownership, all focused on assisting our members in saving time and money.Lead the development and optimization of key cross-sell campaigns and customer journeys.

Company OverviewLucidLink is an innovative and rapidly expanding startup dedicated to making data easily and securely accessible from any location. With the rise of remote and hybrid working models, our cloud technology empowers teams to access files and collaborate seamlessly, simulating the experience of a local hard drive.Our solution caters specifically to workflows involving large files, extensive data sets, and real-time collaboration. We proudly serve some of the world's most creative organizations, including Paramount, Warner Brothers, Epic Games, Spotify, A+E, and Netflix. Founded in 2016 by industry experts in storage, we currently support over a billion customer files across more than 40 countries. Our headquarters are located in San Francisco, California, with an engineering office situated in Sofia, Bulgaria, and remote employees across North America, Europe, and Australia.

Join the dynamic team at Mercier Consultancy as a Spanish-Speaking B2B Solutions Consultant in Sofia, Bulgaria. This exciting opportunity includes fully funded relocation to ensure a smooth transition. In this pivotal role, you will collaborate with Spanish-speaking business clients to identify their unique requirements and deliver customized B2B solutions that drive operational excellence and enhanced business outcomes.Your responsibilities will include coordinating with various departments to design, implement, and provide ongoing support for innovative business solutions, all while maintaining a strong focus on client satisfaction. This position presents exceptional opportunities for professional development within an international and team-oriented work environment, backed by comprehensive relocation support.Key ResponsibilitiesEngage with Spanish-speaking B2B clients to analyze and address their business challenges.Develop and present tailored solutions that align with client objectives.Collaborate closely with internal teams to ensure the effective deployment and integration of solutions.Deliver training and ongoing support to clients post-implementation.Accurately document client interactions and project details.Stay informed about industry trends, competitor activities, and emerging technologies.Establish and nurture strong client relationships to promote retention and business growth.

Join the Kaizen Gaming Team!At Kaizen Gaming, the driving force behind Betano, we proudly stand as one of the largest GameTech firms globally, operating across 20 diverse markets. Our mission is to harness the latest technology to deliver unparalleled entertainment experiences to millions of loyal customers.We are a vibrant, multicultural team of over 2,700 professionals from more than 40 nationalities, spread across three continents.Recognized as one of the Best Workplaces in Europe and certified as a Great Place to Work in our offices, we assure you that no two days will be the same. Are you ready to unleash your potential?About the RoleAs a CRM Executive, you will partner with the CRM Manager to implement the CRM strategy for the Betano brand in Bulgaria, focusing on both Sportsbook and Casino products across multiple channels. Your mission will be to enhance customer engagement, drive growth in active players, and achieve retention and cross-sell goals for our Sportsbook and Casino offerings.Your Responsibilities:Collaborate with the CRM Manager and HQ teams to craft a data-driven CRM strategy tailored to the local market, accounting for compliance, market dynamics, and competitive landscape.Design and implement personalized, targeted campaigns through various customer channels, including onsite messaging, email, SMS, and push notifications.Assist in the implementation of website banners, articles, and engaging stories.Monitor all lifecycle journey performances, recommend best practices for campaign optimization, and ensure timely updates.Oversee the development of visual creatives, ensuring they meet our high-quality standards and deadlines.Coordinate with stakeholders (CRM HQ, Content, Legal, Customer Service, Marketing) to align marketing strategies, deliverables, and compliance.Ensure smooth execution and delivery of campaigns, keeping stakeholders informed about performance metrics and outcomes.Stay abreast of competitors’ trends and initiatives to maintain our competitive edge.Proactively propose new ideas to optimize processes and enhance customer experiences across all channels.Identify customer touchpoints and ensure effective communication strategies are in place.

At Yotpo, we are at the forefront of revolutionizing trust and loyalty in the eCommerce landscape. Our AI-driven Reviews and Loyalty solutions empower brands to transform casual visitors into loyal customers and advocates. With an extensive integration framework across the eCommerce ecosystem and the trust of over 30,000 global brands, Yotpo facilitates seamless omnichannel experiences that boost conversion rates, enhance customer relationships, and drive sustainable, long-term growth.As a premier eCommerce retention marketing platform, Yotpo is dedicated to helping brands cultivate intelligent, high-converting customer experiences. Our Product team is pivotal in defining the future of our platform, crafting innovative and scalable solutions that serve thousands of brands worldwide.In the role of Platform Product Lead, you will take charge of the strategy and evolution of essential platform capabilities that underpin various Yotpo products. You’ll operate at the nexus of scalability, performance, and innovation, collaborating extensively with cross-functional teams to deliver impactful solutions that foster business growth and enhance customer value.

Yotpo is at the forefront of revolutionizing trust and loyalty in the eCommerce sector. Our AI-driven Reviews and Loyalty solutions empower brands to transform casual browsers into loyal customers and advocates. With robust integrations across the eCommerce landscape and the trust of over 30,000 global brands, Yotpo offers seamless omnichannel experiences that enhance conversion rates, strengthen customer relationships, and foster sustainable growth.As a premier eCommerce retention marketing platform, Yotpo enables brands to create intelligent, high-converting customer experiences. Our Product team is pivotal in defining the future of our platform, developing scalable and innovative solutions that support thousands of brands worldwide.In the role of Platform Product Lead, you will take charge of the strategy and advancement of our core platform capabilities that underpin a suite of Yotpo products. You will operate at the confluence of scalability, performance, and innovation, working closely with cross-functional teams to deliver solutions that drive business success and enhance customer value.

Join the innovative team at Mercier Consultancy as a Spanish Speaking Business Support Consultant. In this pivotal role, you will provide exceptional support to our Spanish-speaking clientele, addressing a variety of business inquiries and service requests. Your proficiency in both Spanish and English will facilitate the development of strong client relationships, ensuring they receive accurate information and outstanding service.As a Business Support Consultant, you will connect with clients through multiple communication channels, guiding them through our services and effectively resolving their concerns. This position presents an exciting opportunity to thrive in a vibrant environment, where you will enhance your skills and contribute to our business support initiatives' success.

Join Mercier Consultancy as a Bulgarian-Speaking Solutions Consultant and elevate your consulting career in the vibrant city of Sofia, Bulgaria. We offer fully paid relocation, making this opportunity perfect for professionals eager to thrive in a dynamic European environment.In this role, you'll partner with Bulgarian-speaking clients to uncover their business challenges and provide tailored technology solutions that drive their success. Acting as a trusted advisor, you'll facilitate seamless implementations and offer ongoing support to ensure client satisfaction.Key ResponsibilitiesEngage with clients to assess their business needs and requirements.Design and present customized solutions to effectively address client challenges.Collaborate with internal teams to ensure the successful delivery of solutions.Provide training and support to clients on the implemented solutions.Document all client interactions and solution details thoroughly.Stay up-to-date with industry trends, technologies, and best practices.Foster strong client relationships to enhance satisfaction and retention.

Join Mercier Consultancy as a dedicated Slovenian-Speaking Solutions Consultant in Sofia, Bulgaria! We are offering fully funded relocation to support your move to our vibrant city. This role is designed for enthusiastic professionals keen on advancing their consulting careers in an energetic and supportive environment.In this pivotal position, you will engage with Slovenian-speaking clients, assessing their business needs and delivering customized technology solutions. Your collaboration with various internal teams will ensure our clients receive unparalleled support, paving the way for their success.Key ResponsibilitiesConduct consultations with Slovenian-speaking clients to identify their specific business challenges and requirements.Design and present bespoke technology solutions that align with client needs.Work in tandem with technical and project teams to facilitate successful project outcomes.Deliver training and ongoing support to clients for the solutions implemented.Maintain detailed documentation of client interactions, specifications, and project milestones.Keep abreast of industry trends and technological innovations.Establish and nurture robust relationships with clients to enhance satisfaction and retention.

Mercier Consultancy is excited to offer a fantastic opportunity for a Czech-Speaking Customer Solutions Consultant in Sofia, Bulgaria, complete with fully funded relocation. In this pivotal role, you will serve as the primary liaison for our Czech-speaking clients, providing tailored customer solutions that foster satisfaction and engagement.You will thrive within a vibrant team environment, addressing client inquiries, troubleshooting challenges, and delivering bespoke solutions to meet diverse client needs. This position not only offers a pathway for career advancement but also comes with comprehensive relocation support.Key Responsibilities Deliver dedicated support for Czech-speaking clients Identify client needs and provide customized solutions Collaborate with internal teams for prompt issue resolution Accurately document client interactions and solution processes Suggest service enhancements based on client feedback Assist in onboarding and training for new clients Stay informed on company offerings and industry trends

Join the dynamic team at Mercier Consultancy as an Italian-Speaking Customer Solutions Consultant in Sofia, Bulgaria. We offer comprehensive relocation support to help you transition seamlessly into your new role. In this position, you will be responsible for delivering exceptional customer service and personalized solutions to our Italian-speaking clientele, ensuring their satisfaction and success.This is an exciting opportunity to work in a collaborative environment where you will handle client inquiries, troubleshoot issues, and provide tailored solutions that align with our clients' needs. As part of our team, you will enjoy career growth opportunities and a supportive atmosphere in Sofia.

Join our team at Aviapartner as a Driver for Specialized Vehicles, focusing on Aircraft Ground Support. In this role, you will operate specialized vehicles that assist in the ground handling of aircraft at Sofia Airport. Your contributions will enable smooth operations, ensuring safety and efficiency in managing aircraft services.

Join the dynamic team at Mercier Consultancy Group as a Latvian Speaking Solutions Consultant! We are excited to offer a fully paid relocation to Sofia, Bulgaria, ensuring a seamless transition for you. In this pivotal role, you will utilize your expertise to connect with clients, comprehend their unique challenges, and provide customized solutions that drive their business success. If you have a passion for technology and client engagement, we would love to hear from you!Key Responsibilities Engage with clients to identify their specific needs and business objectives through thorough consultations. Craft and present tailored solutions that address client challenges effectively and enhance their potential. Serve as a trusted advisor by offering valuable insights and recommendations based on industry best practices. Collaborate with internal teams to ensure the successful implementation of solutions and ongoing support. Conduct training sessions to empower clients to maximize the use of our products and services. Keep abreast of industry trends and emerging technologies to provide informed guidance to clients.

Join the dynamic team at Mercier Consultancy Group as a French Speaking Solutions Consultant. This exciting opportunity is based in Sofia, Bulgaria, and includes a fully paid relocation package! In this role, you will engage with clients to identify their unique challenges and craft personalized solutions that drive their business success. If you have a passion for technology and thrive in customer-centric environments, this position is tailored for you!Key Responsibilities Engage with clients to pinpoint their specific challenges and business goals. Develop and present bespoke solutions that effectively address client needs and enhance operational efficiency. Act as a trusted advisor, providing valuable recommendations to improve client outcomes. Collaborate with internal teams to ensure successful implementation of solutions and ongoing support. Conduct training sessions for clients to maximize their use of our products and services. Stay updated on market trends and emerging technologies to offer relevant insights to clients.