About the job
Join Mercier Consultancy as a dedicated and customer-centric German-Speaking Rent-a-Car Consultant in Sofia. This thrilling opportunity offers fully funded relocation, allowing you to immerse yourself in a dynamic and expanding market. In this role, you will serve as the key liaison for our German-speaking clients, guiding them through their car rental experience and ensuring exceptional service.
Your responsibilities will include managing inquiries, processing bookings, and delivering outstanding service throughout the rental journey. You will engage with clients to comprehend their needs and propose appropriate rental options while upholding a strong commitment to customer satisfaction.
Key Responsibilities
- Assist German-speaking customers with car rental inquiries, bookings, and modifications.
- Provide comprehensive details regarding rental options, terms, and conditions.
- Facilitate the efficient processing of rental agreements and necessary documentation.
- Address customer complaints or issues with professionalism and urgency.
- Collaborate with fleet and operations teams to ensure vehicle availability and quality.
- Maintain precise records of customer interactions and transactions.
- Support marketing efforts and promotional activities focused on German-speaking clients.

