Dynamic Personal Assistant to Support Leadership Team

About Baringa Partners Baringa Partners is a global consulting firm working with leaders to drive meaningful change and deliver measurable value. With more than 2,000 professionals across the UK, Europe, North America, Asia, and Australia, the team combines broad international perspective with local expertise. The firm serves a range of sectors, including energy and resources, financial services, government and public sector, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media, and telecoms. Areas of focus include strategy, transformation, and operational improvement, supported by technology, data, and digital solutions. Baringa is known for a collaborative culture and teams that genuinely care about client outcomes. The firm helps clients transform energy markets, update financial systems, expand digital and telecom networks, enable digital services in government, and support growth in consumer sectors. Baringa has been recognized as a Great Place to Work, featured in the Financial Times UK Leading Management Consultants rankings in 22 categories, and listed by Forbes for four years running as one of the World’s Best Management Consulting Firms. Role Overview: Personal Assistant, Sofia The Business Services team at Baringa Partners supports the Partnership and their extended teams. As a Personal Assistant based in Sofia, Bulgaria, this role joins a group known for professionalism, reliability, and a positive approach to problem-solving. PAs at Baringa are organized, skilled at managing multiple tasks, and help foster an inclusive, enjoyable workplace. This position offers the chance to contribute new ideas and support the Partner team in delivering high-quality service. The role is well suited to someone who values collaboration, brings a proactive mindset, and takes pride in supporting others’ success.

Join our dynamic team as a Customer Support Team Lead for the Night Shift, overseeing our support operations in Bulgaria during LATAM business hours (17:00 – 01:00 Local Time). This is a unique opportunity for a 'Player-Coach' who will lead by example, managing a talented team while resolving complex technical issues directly. As the senior technical authority on your shift, you'll ensure that our software challenges are met with effective solutions while mentoring support agents to uphold exceptional service levels.This is a full-time night shift role, fully remote.Your Responsibilities Will Include:Operational Leadership: Oversee the ticket queue and workload distribution during the night shift to ensure compliance with SLAs. Act as the primary escalation contact for any technical roadblocks, closely collaborating with Engineering and Product teams.Team Development & Coaching: Engage in regular ticket audits and conduct 'live-coaching' sessions. You will guide agents in navigating complex API and ETL troubleshooting scenarios, fostering their professional growth.Advanced Troubleshooting: Take ownership of resolving intricate customer cases through email and video calls. Dive deep into product usage, operational issues, and technical integrations (APIs) to deliver personalized solutions.Consultative Partnership: Become a trusted solution partner for clients, analyzing usage patterns and advising them on best practices to enhance product adoption.Knowledge Management: Identify recurring challenges during the night shift to improve help documentation and verify the efficiency of AI-powered support tools.What We're Looking For:Proven experience in a 2nd line B2B support role within a SaaS environment.Demonstrated ability to lead and mentor a team while remaining hands-on with complex cases and escalations.A consultative approach coupled with genuine empathy for customers.Exceptional written and verbal communication skills, with an emphasis on building trust and rapport. Proficiency in English is essential.Familiarity with support ticketing systems like Zendesk.Strong prioritization and multitasking skills, enabling effective real-time workload management.Preferred Qualifications:Experience with web technologies and related stacks (API, ETL, SQL), with confidence in troubleshooting technical integrations.Prior exposure to ETL / data analytics platforms.Why You'll Love Working With Us:Flexible working hours and the option to work from home.Participation in our internal shares program (EDPP).Budget allocated for job-related training opportunities.Access to modern and stylish office spaces.Eco-friendly merchandise for all employees.

veocareers is looking for a Commercial Team Leader to join the Sofia office. This role calls for a hands-on manager who can motivate a team and drive results, not just coordinate tasks. A minimum of 6 months' experience is required, but the focus is on proactive leadership and a genuine interest in supporting people. What matters for success People-focused: Motivates, supports, and guides team members. Results-driven: Turns objectives into clear, achievable goals. Active involvement: Works closely with the team and manages daily operations directly. Language skills: English at B2 level or higher is essential. Additional languages are valued in this international setting. Key responsibilities Lead a team of 5-7 purchasing specialists in Sofia. Oversee all purchasing activities and provide direct management to the acquisition team. Recruit, train, assess, and supervise team members. Allocate tasks and help solve problems as they arise. Evaluate team performance and report findings to upper management. Inspire the team and suggest strategies to achieve objectives and set KPIs. Benefits Financial: Competitive salary, monthly performance-based bonus, and access to an online benefits platform (discounts, health insurance, meal vouchers, and more). Development: Comprehensive initial training and personalized coaching. Growth: Career advancement opportunities in an international company active in 9 countries. Exposure: International experience and potential for travel.

Join Cross Border Talents as a Customer Support Agent in Sofia, Bulgaria, and utilize your native Swedish language skills to assist our clients.About Our ClientTELUS International Europe is a frontrunner in the BPO sector in Bulgaria, employing nearly 50,000 individuals across 20 countries. We specialize in providing comprehensive contact center solutions, IT outsourcing, and innovative customer service support in over 50 languages for clients worldwide. Our client excels in multilingual player support, localization, and testing services tailored for the gaming industry.Key ResponsibilitiesAs a Customer Support Agent, your pivotal role will include: Engaging with customers through phone and email to address their inquiries Delivering accurate and comprehensive information to meet customer requests Understanding and evaluating customer needs to ensure satisfaction Qualifications Native or fluent Swedish speaker Proficient in English (B2 level) Team-oriented mindset Strong ability to foster trust with customers Preferred Skills Effective troubleshooting abilities and analytical thinking Excellent communication skills BenefitsOur client values its employees as their most important asset and is dedicated to attracting the most talented and driven individuals. Benefits include: Competitive salary significantly above the average Bulgarian wage Accommodation in a hotel or apartment arranged by the company Assistance in finding permanent housing Flight ticket reimbursement Meal vouchers and additional health coverage Complimentary transport for early and late shifts Access to facilities like a gym, yoga sessions, massage services, and corporate psychological support

Yotpo is at the forefront of redefining trust and loyalty in eCommerce. Our AI-driven Reviews and Loyalty solutions empower brands to convert casual browsers into dedicated customers and loyal advocates. With deep integrations across the eCommerce ecosystem and the confidence of over 30,000 global brands, Yotpo provides seamless omnichannel experiences that boost conversion rates, enhance customer relationships, and support sustainable, long-term growth.Our mission is to help brands transform first-time shoppers into lifelong customers through impactful reviews and loyalty initiatives. As we evolve the User-Generated Content (UGC) Product House into a scalable, self-service platform, enhancing our infrastructure is paramount. If you have a passion for technical leadership, engineering excellence, fostering talent, and driving modernization across diverse teams, this could be your ideal opportunity.Your Mission at Yotpo:We are looking for an R&D Team Lead to spearhead our technical modernization efforts, enhance the developer experience, and elevate the engineering quality within the UGC Product House. In this role, you will lead a dedicated engineering team, define the modernization roadmap, and collaborate closely with Experience Teams to ensure rapid, scalable, and reliable product value delivery.This position combines people leadership, architectural guidance, and hands-on technical involvement, working in close partnership with Yotpo’s Infrastructure teams and technical leadership to establish the future foundations of the UGC platform.Your Responsibilities:Modernization Roadmap & Planning: Define and communicate the modernization roadmap for the UGC Product House, ensuring clear prioritization and robust collaboration with engineering and product partners.Team Leadership & Coaching: Lead the Infrastructure Modernization Team, offering mentorship, promoting technical development, and fostering a high-performing engineering culture.Embedded Execution Model: Ensure the team integrates effectively with Experience Teams to implement modernization initiatives and maintain architectural consistency while facilitating knowledge transfer.Hands-on Technical Contribution: Actively engage in complex design and architectural tasks, proof of concepts (POCs), and infrastructure modernization through consistent hands-on execution.Engineering Standards & Best Practices: Define, promote, and enforce engineering standards across the Product House, enhancing quality in areas such as scalability, reliability, performance, and maintainability.

Are you passionate about shaping beneficial technologies with your innovative ideas? At Bosch, we offer you an exciting opportunity to enhance the quality of life globally through various domains, including mobility solutions, consumer goods, and energy and building technology.Join us in redefining the future of automated mobility and the Internet of Things with groundbreaking concepts. As part of a global network of over 410,000 dedicated professionals, you can contribute to pioneering advancements every day. Why not embark on a remarkable journey with us?Your role in our mission:Design and customize Microsoft Dynamics 365 applications utilizing both no-/low-code solutions (such as Power Apps and Power Automate) and pro-code techniques (C#, .NET, JavaScript).Facilitate integration with external systems via various APIs and connectors within the Microsoft Power Platform and Azure ecosystem.Create and manage plugins, custom workflows, and business process flows.Offer consulting and technical support to junior developers and business stakeholders regarding the Microsoft Dynamics platform.Maintain high standards of quality in development practices, including source control and deployment processes (e.g., Azure DevOps).Keep abreast of the latest trends, technologies, and innovations in the Microsoft Dynamics 365 and Power Platform ecosystems.

Join Mercier Consultancy as a Dutch Front Office Technical Support Specialist in Sofia, Bulgaria, embracing a hybrid work model! This exciting role positions you as a crucial liaison for our Dutch-speaking clients, delivering exceptional technical support related to our innovative products and services.Your primary responsibilities will involve direct interaction with clients, aiding them in troubleshooting technical challenges to ensure a seamless user experience. Your technical acumen will not only help to enhance client satisfaction but also play a pivotal role in refining our services.Key ResponsibilitiesDeliver technical support to Dutch-speaking clients via phone, email, and chat.Effectively troubleshoot and resolve hardware and software issues.Document technical issues and solutions within our support system.Guide clients on best practices and optimal use of our products.Collaborate with technical teams to escalate and address complex issues.Participate in ongoing training to enhance product knowledge and technical skills.Gather and analyze client feedback to provide insights for service enhancement.

SAP FI/CO Consultant (S/4HANA) - ERP Team, Sofia Sofia, Bulgaria | Full-timeExplore our Sofia officeTeam OverviewThe ERP team is pivotal to SumUp's Finance and Technology framework, managing the SAP S/4HANA platform that supports financial operations across 37 markets. As we prepare for an IPO and expand into new markets, the strategic importance of this team is ever-increasing. This role is an excellent opportunity for a seasoned SAP professional to influence the development and automation of finance processes in a rapidly growing company.Your ResponsibilitiesConfigure and customize SAP S/4HANA FI/CO modules, translating stakeholder requirements into scalable and well-documented financial solutions.Work collaboratively with developers to automate financial postings and integrate SAP with third-party platforms, including banking systems, treasury management tools, and payroll aggregators.Manage complex configuration topics involving global tax compliance, electronic invoicing across various markets, multiple ledger setups, budgeting, and revenue recognition.Develop and implement SAP Analytics Cloud (SAC) dashboards and reports, enhancing visibility into business performance for finance teams.Support S/4HANA rollouts as part of SumUp’s global expansion and IPO readiness efforts, including data migration, training for end-users, and comprehensive documentation.

Job Summary:A leading global FinTech firm is seeking a skilled and results-oriented KYC Team Lead to become part of its expanding KYC department. In this pivotal role, you will oversee the KYC team’s operations, ensuring that due diligence processes are executed with accuracy, efficiency, and in full regulatory compliance. You will be instrumental in managing daily workflows, nurturing team development, and driving enhancements in both performance and processes. Furthermore, you will collaborate closely with cross-functional teams to mitigate risks during customer onboarding and contribute to the evolution of the company's KYC strategy.Key Responsibilities:Lead, mentor, and foster a high-performing team of KYC analysts, providing regular feedback and promoting a culture of continuous improvement and ownership of team success.Ensure adherence to regulatory standards, internal policies, and industry best practices across all KYC operations. Stay updated on regulatory changes and guide the team in adapting processes accordingly.Supervise the execution of KYC due diligence for both new and existing clients, ensuring compliance with all necessary checks.Continuously assess and refine KYC workflows and procedures to enhance operational efficiency and optimize the client onboarding experience.Analyze high-risk client profiles, including complex cases, and escalate to senior management as necessary. Implement robust risk mitigation strategies throughout the KYC process.Collaborate with internal stakeholders from Compliance, Risk, Legal, and Operations teams to ensure alignment and address concerns effectively.Prepare and present comprehensive reports on KYC activities, team performance, and key metrics. Assist in audits by providing accurate and timely documentation.

Role Overview ocadogroup is hiring an Accounts Receivable Team Lead in Sofia, Bulgaria. This role manages the accounts receivable process, focusing on prompt payment collection and accurate financial records. The position takes responsibility for guiding the team and supporting cash flow goals. What You Will Do Oversee daily accounts receivable operations Lead and support team members to meet targets Promote and implement process improvements Monitor payment collection and resolve issues as they arise Contribute to accurate and timely financial reporting

Location: Sofia OfficeCompany: LivePerson Inc. About LivePerson LivePerson Inc. (NASDAQ: LPSN) helps leading brands connect with consumers through its Conversational Cloud platform. Companies such as HSBC, Chipotle, and Virgin Media use LivePerson to facilitate millions of interactions every month. The platform supports nearly a billion conversational exchanges monthly, using extensive datasets and advanced safety features to improve customer experience with Conversational AI. Role Overview The Senior Support Engineer serves as a technical expert for customers in the EMEA region. This role focuses on resolving complex technical issues, mentoring teammates, and acting as a bridge between customers and internal product teams. What You Will Do Address advanced technical concerns from customers across the EMEA region. Diagnose and resolve complex problems for global clients, aiming for high customer satisfaction. Take ownership of escalated support cases and resolve advanced technical challenges. Develop subject matter expertise in specific technical areas or platform features, and work with product developers to improve support tools and troubleshooting methods. Act as the main support liaison between customers, Product Management, Engineering/R&D, and other business units. Share customer feedback with development and service teams to address recurring issues. Mentor and train team members to handle technical escalations, reducing the need for further escalation. Analyze pain points and recurring issues, and help refine processes and requirements for better support tools and solutions. Lead or contribute to internal projects within the Support organization.

Join our dynamic team as an Office Coordinator Team Lead at evolution, where you will play a pivotal role in streamlining office operations and enhancing team productivity. Your expertise in office management will allow you to lead a dedicated team, ensuring that all administrative tasks are executed efficiently and effectively.In this position, you will be responsible for overseeing daily office functions, coordinating schedules, and ensuring that all team members have the necessary resources to succeed. Your leadership will be crucial in fostering a collaborative environment that encourages growth and innovation.

About Us At Ocado Group, we are at the forefront of transforming retail through our cutting-edge technology in AI and Robotic Engineering. Our innovative solutions power the world's most advanced fulfillment centers, while our talented workforce propels our global expansion. As we establish our new Global Shared Service Centre in Sofia, we are seeking dynamic leaders to help build our global Accounts Payable team from the ground up. The Opportunity In the role of Accounts Payable Team Leader, you will serve as a key figure within our finance department. This position is crucial as we transition Accounts Payable functions from the UK to Sofia. Your primary focus will be on facilitating knowledge transfer, stabilizing new workflows, and ensuring seamless business operations. Your responsibilities will extend beyond managing transactions; you will lead a team, create process documentation, and identify long-term improvement opportunities. You will approach Accounts Payable as a comprehensive process, collaborating with Treasury and other finance divisions to guarantee efficient operations. Requirements Leadership & Transition Management Oversee, coach, and develop the finance team to create a high-performing and supportive environment. Set team priorities and manage the transition of AP activities from the UK to Sofia. Facilitate knowledge transfer and create detailed process documentation to ensure “Business as Usual” (BAU). Financial Operations & Oversight Ensure accurate entry of high-volume invoices and expenses into our Oracle Fusion ERP system, resolving issues as necessary. Maintain accuracy and security of weekly BACS runs, manual payments, and supplier reconciliations. Manage the AP Helpdesk to address complex internal and external inquiries. Uphold financial controls and ensure compliance with Ocado policies. Strategic Partnering Engage in business partnerships with Treasury and other finance teams to manage liquidity and compliance effectively. Identify and implement process enhancements once the initial transition is stabilized.

Join our dedicated team at GoDaddy, where we empower our customers to turn their ideas into reality. As a Technical Support Specialist I, you will be at the forefront of providing exceptional support to our customers, assisting them with technical inquiries and ensuring a smooth experience with our services. Your role will involve troubleshooting issues, providing solutions, and enhancing customer satisfaction through effective communication and technical knowledge.

Job Summary:We are seeking a dynamic and experienced CRM Team Lead to join our innovative FinTech company. This role focuses on overseeing the CRM back-office team, effectively distributing and monitoring daily tasks, and ensuring the seamless execution of operational processes with precision and timeliness. The ideal candidate will possess prior experience in people management within a back-office setting, demonstrate exceptional organizational skills, and have a track record of maintaining high-quality standards in a fast-paced environment.Team Supervision & Task Management:Lead and mentor the CRM back-office team on a daily basis.Delegate tasks efficiently, monitor workload, and ensure the timely completion of assignments.Evaluate individual and team performance, ensuring compliance with internal processes and KPIs.Provide constructive feedback and ongoing support to team members.Assist in the onboarding and training of new hires.Guarantee the accurate execution of CRM and back-office processes.Oversee quality, consistency, and compliance of CRM-related activities.Identify operational challenges and suggest enhancements to workflows and procedures.Act as the primary escalation point for operational or team-related issues.Coordination & Reporting:Collaborate with various internal departments (Sales, Compliance, Payments, Customer Support).Clearly communicate priorities, updates, and changes to the team.

Ebury empowers ambitious businesses to unlock global growth, and we adopt the same philosophy with our team members. We nurture innovation and mobility, collaboration and problem-solving, creating an inclusive environment where everyone feels valued, supported, and empowered to thrive.If you're a collaborative spirit eager to revolutionize how businesses operate on a global scale, we invite you to connect with us — let's explore how Ebury can propel your career and enable you to shape the future.FX Sales Team LeaderLocation: Ebury Sofia office - 4 days in the office, 1 day of home office per weekAs Heads of Desk (HoD), our Sales Team Leaders are the driving force behind our team, essential in cultivating a positive, supportive, and motivational culture at Ebury. They maintain and elevate sales performance through the training, coaching, and development of their teams. A HoD is a leader who sets high standards and inspires their team to exceed their own expectations, utilizing their expertise to provide technical guidance while igniting performance on the sales floor.About the RoleWith a proven track record in FX Sales, you will excel in this managerial position, leading your team to achieve exceptional results. As a natural coach, you will take pleasure in sharing your knowledge and witnessing the growth of your team. Additionally, you will be capable of formulating sales strategies and techniques informed by client feedback and market insights.You will become part of a well-established team, benefiting from a proven business model and robust support infrastructure.Lead a sales team in developing prospects, exemplifying best practices, and providing coaching and mentoring. You will be responsible for enhancing their skills and facilitating their career advancement.Engage in pitching and closing deals with potential clients, both via phone and in face-to-face meetings.Oversee customer relationships for new clients to ensure seamless onboarding and initial trades.Deliver precise forecasts of expected sales volume.Implement regional sales initiatives, action plans, and training programs alongside your team and fellow Heads of Desk.Ensure compliance with company-wide sales methodologies and administrative processes.Participate in the recruitment, onboarding, and training of new team members.

About 3E:At 3E, we are committed to fostering a safer and more sustainable future. Our mission-driven organization combines award-winning regulatory expertise with innovative technology to provide seamless integration of data and insights regarding chemicals, regulations, products, and supply chains for over 5,000 customers worldwide.With over 35 years of experience and offices in 15 locations across North America, Europe, and Asia, we empower our customers with a new class of AI-driven solutions, designed to enhance product compliance with trust, speed, and industry authority.Are you ready to play a pivotal role in shaping the future? Join us today!We assist organizations around the globe in maintaining safety, compliance, and sustainability. By merging deep regulatory knowledge with leading-edge technology, we guide our clients through the complexities of global requirements with confidence.We are currently seeking an Associate Manager, SDS Authoring to become a vital part of our Sofia team. This position presents an excellent opportunity for an experienced SDS authoring professional eager to advance into a leadership role, or for an emerging manager keen on remaining closely connected to the technical aspects while contributing to the development of a growing local team.This role is a blend of player-coach responsibilities, combining leadership with direct involvement in authoring and process support. You will lead a dedicated team of specialists in Sofia while contributing to the production of high-quality Safety Data Sheets (SDS) and other regulatory documents as part of our EHS Regulatory Documentation (ERD) services. As a local leader, you will be instrumental in nurturing team development, managing daily dynamics, and fostering strong collaboration with global colleagues and clients.This position is ideal for those who thrive in balancing people leadership, operational oversight, and technical expertise within a fast-paced, collaborative environment.

Join Ergomed, a leading global provider of specialized services to the pharmaceutical industry, as a Pharmacovigilance Officer - Team Leader. In this pivotal role, you will be responsible for overseeing a dedicated team focused on ensuring compliance and excellence in pharmacovigilance practices. Your leadership will guide the team in monitoring drug safety and regulatory requirements, contributing to the advancement of patient safety.

Role Overview At bunq, the Senior Experience Support Guide helps shape how users experience support. This role focuses on delivering quick, reliable, and thoughtful assistance, always aiming for real solutions rather than short-term fixes. By combining empathy with efficiency, the guide builds genuine trust with users. The position also involves improving support processes, making smart use of AI, and helping the team perform at its best. Main Responsibilities Deliver support that meets high standards for both speed and quality of resolution. Investigate issues thoroughly, looking for root causes and implementing lasting solutions. Continuously improve support operations by streamlining workflows and refining escalation paths, including the use of automation where it makes sense. Apply AI tools and analyze data to increase efficiency and anticipate user needs. Coach and mentor junior team members, sharing knowledge and raising overall team performance. Communicate complex topics in clear, reassuring language that matches bunq’s tone. Ensure every interaction demonstrates empathy, personal responsibility, and a strong commitment to excellent service. Location This position is based in Sofia, Bulgaria.

At Yotpo, we are pioneering the future of trust and loyalty in eCommerce. Our AI-powered Reviews and Loyalty solutions empower brands to transform casual browsers into loyal customers and passionate advocates. With deep integrations across the eCommerce ecosystem and trusted by over 30,000 global brands, Yotpo delivers seamless omnichannel experiences that enhance conversion rates, strengthen customer relationships, and foster sustainable, profitable growth.As we develop the next generation of Yotpo’s platform, we are also delving into how AI can enhance smarter, more personalized eCommerce experiences. If you are enthusiastic about utilizing AI technologies alongside modern engineering practices, this role offers a fantastic opportunity to make a significant and lasting impact.Our DevOps team is instrumental in ensuring our cloud infrastructure remains scalable, reliable, and secure. As a DevOps Team Lead, you will steer a high-performing, international team, optimize cloud infrastructure, and influence cross-functional projects that directly benefit our customers and all R&D teams.