Customer Service Associate - 24/7 Support

Role overview Playtech is looking for a Customer Service Associate to join its 24/7 support team in Sofia. The role centers on providing responsive assistance to customers at any time of day or night. Associates handle questions and concerns through several communication channels, making sure customers receive timely and accurate support. What you will do Respond to customer inquiries quickly and with professionalism Communicate with customers through chat, email, and phone Resolve issues and offer clear, helpful information to maintain a positive experience Contribute to Playtech’s reputation for quality service in the gaming sector Location This position is based in Sofia and is part of a team that supports customers around the clock.

Join Playtech as a Customer Service Associate and become a vital part of our dynamic team in Sofia! In this role, you will be responsible for providing exceptional customer support, assisting clients with inquiries, and ensuring a high level of customer satisfaction. We are looking for enthusiastic individuals who can thrive in a fast-paced environment and are eager to contribute to the success of our company.

Join Playtech as a Customer Service Associate in Sofia and become a vital part of our dynamic customer support team. In this role, you will have the opportunity to assist customers with inquiries, resolve issues, and provide exceptional service that enhances their experience with our products. We are looking for enthusiastic individuals who are passionate about helping others and are eager to learn and grow within the company.

About the Role Playtech is looking for a Customer Service Associate to join the team in Sofia. This position focuses on supporting customers by handling inquiries, resolving problems, and making sure clients receive attentive service. What You Will Do Respond to customer questions and requests Help resolve issues in a timely, friendly manner Maintain a high standard of service for every client Who We’re Looking For Enthusiastic and positive attitude Interest in helping others and creating good customer experiences If you enjoy working with people and want to make a difference for customers, consider joining Playtech in Sofia.

Role Overview Playtech is looking for a Customer Service Associate based in Sofia. This position serves as the first point of contact for customers, handling questions and offering support to ensure a positive experience with Playtech products. What You Will Do Respond to customer inquiries promptly and professionally Assist customers with issues related to Playtech products Work to resolve concerns and provide clear solutions Support a positive relationship between customers and the Playtech brand Location This role is based in Sofia.

Role Overview Tide is hiring a Bilingual Customer Support Associate to assist French-speaking customers from Bulgaria. This role centers on delivering responsive, thoughtful service and resolving customer questions across multiple channels. What You Will Do Respond to customer inquiries in French through chat, email, or phone Troubleshoot issues and guide customers toward solutions Support customer satisfaction by handling requests promptly and professionally About the Team Join a group focused on clear communication and practical solutions. Every interaction aims to make the customer experience smoother and more reliable.

At Mercier Consultancy, we are committed to enhancing the accessibility of government services for our community. We are currently looking for a passionate Italian Speaking Customer Service Representative to assist our client's Government Services Platform. In this pivotal position, you will deliver outstanding support to Italian-speaking citizens seeking information and assistance regarding various government services.Your proficiency in Italian will be instrumental as you guide customers through the platform, providing precise information on services, application processes, and eligibility requirements to ensure a seamless user experience. Your efforts will play a key role in fostering understanding and accessibility of government resources.Key Responsibilities Deliver high-quality customer support in Italian via phone, email, and chat for government service inquiries Assist clients with questions regarding applications, eligibility, and available services Professionally resolve customer issues and concerns Accurately document all customer interactions in our CRM system Work collaboratively with internal teams to ensure the accurate dissemination of information and services Collect customer feedback to inform service improvements Stay updated on government services and processes to provide relevant guidance and information

Join Tide as a Member Support Professional Associate and take the first step towards an exciting career in customer service. In this role, you will be the front line for our members, providing exceptional assistance and support. Your skills in communication and problem-solving will be essential as you engage with members to resolve inquiries, provide guidance on our services, and ensure a seamless experience.

Join Mercier Consultancy MD as a French Customer Support Specialist and immerse yourself in a vibrant work culture in Sofia. This role comes with a fully funded relocation package, providing an excellent opportunity for dynamic French-speaking professionals eager to thrive in a fast-paced environment. You will play a pivotal role in delivering outstanding customer support to our French-speaking clientele, effectively addressing their inquiries and concerns.Key Responsibilities Deliver exceptional customer support to French-speaking clients via phone, email, and chat. Assist customers with inquiries, complaints, and technical challenges, ensuring quick and efficient resolutions. Accurately document and monitor customer interactions and feedback. Collaborate with internal teams to escalate and effectively resolve complex issues. Stay informed about product knowledge, company policies, and industry trends. Engage in continuous training to enhance skills and improve service delivery.

Join Mercier Consultancy as a Hungarian-Speaking Customer Service Representative and become an integral part of our Client's Subscription-Based Services team. In this dynamic position, you will deliver outstanding support to our Hungarian-speaking customers, addressing their subscription-related inquiries to ensure a smooth and pleasant user experience.Your proficiency in Hungarian will be crucial as you assist clients with account management, troubleshoot issues, and share insights about service features and advantages. Your commitment to providing high-quality service will be key in enhancing customer satisfaction and loyalty.Key Responsibilities Provide exceptional customer service in Hungarian through various communication channels, including phone, email, and chat, focusing on subscription inquiries. Guide customers through account management, payment processes, and subscription adjustments. Resolve customer complaints and inquiries professionally and efficiently. Accurately document all customer interactions within our CRM system. Work collaboratively with internal teams to tackle complex customer issues and improve service quality. Collect and analyze customer feedback to drive service enhancements. Stay informed about evolving trends in subscription-based services and the industry at large.

Join a dynamic team as a Dutch Customer Support Specialist with crossbordertalents, a leading force in the Business Process Outsourcing (BPO) sector in Bulgaria. With a workforce of over 3,500, our client is not only the largest employer in Bulgaria but also a globally recognized leader in the industry. They pride themselves on a vibrant company culture that places employees at the forefront, offering exceptional professional development opportunities in a high-energy, innovative atmosphere along with fantastic company benefits. As a key member of the customer support team, you will: Assist users with their inquiries and issues through tickets and calls. Offer tailored solutions to everyday device-related questions. Identify and report trending issues and bugs based on user feedback to your supervisory team. Collaborate with a passionate team of internationally diverse colleagues.

Exciting Opportunity — AJW Group is Growing!As we launch our new offices in Sofia, Bulgaria, we are on the lookout for talented aviation professionals to join our dynamic team.We are currently seeking a Customer Service Executive specializing in Repairs to enhance our global customer support and facilitate a seamless repairs process. In this pivotal role, you will oversee repair orders, liaise with suppliers, monitor turnaround times, and deliver prompt updates to our customers, all while fostering strong partnerships for long-term collaboration.Given the critical nature of this position within our aviation operations, previous experience in aviation is mandatory.Key Responsibilities:Work closely with the Customer Repairs Team Leader and AJW Group to ensure inventory levels align with customer expectations and financial objectives.Contribute significantly to MRO (Maintenance, Repair, Overhaul) Operations.Adhere to updated procedures for stock management and upgrades.Maximize cost efficiency and minimize repair turnaround times.Assist the team in fulfilling service commitments and departmental targets.Select vendors and manage repair order processing.Collaborate with vendors to control costs and improve profitability.Prioritize expedited repair orders to shorten turnaround times.Support Sales by addressing urgent requests promptly.Coordinate with warehouse, logistics, and inspection teams as required.

Join Cross Border Talents as a Norwegian Customer Support Agent in the vibrant city of Sofia, Bulgaria! We are searching for native Norwegian speakers to enhance our team's customer service excellence.About Our ClientTELUS International Europe is a frontrunner in the BPO sector across Bulgaria, boasting a workforce of nearly 50,000 professionals in 20 countries. We specialize in delivering multilingual contact center solutions, IT outsourcing, and creative customer service support for global clientele in over 50 languages. We are particularly renowned for our expertise in providing player support localization and testing services for the gaming industry.Your ResponsibilitiesAs a Customer Support Agent, you will be an integral part of a dynamic team, responsible for: Engaging with customers via phone and email to address their inquiries. Delivering precise, valid, and comprehensive responses to client requests. Assessing and identifying customer needs to ensure satisfaction. Qualifications Fluent/native proficiency in Norwegian. Proficient understanding of English (B2 level or above). Strong ability to work collaboratively in a team setting. Skills in building trust and rapport with customers. Preferred Skills Strong analytical thinking and troubleshooting abilities. Excellent communication skills. What We OfferAt TELUS International Europe, we recognize that our employees are our greatest asset. We are dedicated to attracting the most talented and driven individuals. Competitive salary significantly above the average Bulgarian wage. Accommodation in a hotel or apartment arranged by our client. Assistance in finding permanent housing after initial accommodation. Reimbursement for flight tickets. Additional perks such as meal vouchers, enhanced health coverage, and free transportation for early and late shifts. Access to on-site amenities, including a gym, yoga classes, massages, and corporate psychological support, along with initiatives for healthy living.

Join Mercier Consultancy in an exciting role as a Hungarian Customer Service Representative for our Client's Online Education Platform based in Bulgaria. In this pivotal position, you will deliver exceptional support to our Hungarian-speaking clientele, guiding them through our online educational resources and tools.Your proficiency in Hungarian will be crucial as you assist customers with inquiries about course details, technical assistance, and account management, ensuring they enjoy a seamless learning experience. You will play a key role in our mission to make education accessible and empowering for all learners.Key Responsibilities Provide exemplary customer support in Hungarian via phone, email, and chat regarding our online education platform Assist users with registration, course selection, and navigation of learning systems Troubleshoot technical issues and supply effective solutions to enhance user experiences Accurately document all customer interactions within our CRM system Work collaboratively with internal teams to address complex inquiries and feedback Gather customer insights to contribute to the improvement of our educational offerings and platform usability Stay informed about educational trends and technological advancements in online learning

Join Mercier Consultancy MD, a dynamic company located in the vibrant city of Sofia, as we seek enthusiastic Italian-Speaking Customer Service Representatives. This exciting role is perfect for individuals who thrive on delivering exceptional customer support and are fluent in Italian. You will have the opportunity to connect with customers, addressing their inquiries and ensuring a delightful experience.Key Responsibilities Effectively respond to customer inquiries via phone, email, and chat in Italian, providing assistance with product and service questions. Offer precise information regarding billing, accounts, and company policies. Guide customers through troubleshooting any issues they may face with products or services. Resolve customer complaints efficiently while ensuring high levels of satisfaction. Document all customer interactions in the CRM system for accurate record-keeping and follow-up. Work closely with internal teams to enhance service delivery and address customer feedback. Maintain up-to-date knowledge of the products and services offered to provide informed support.

Join Mercier Consultancy MD as a Danish Customer Support Analyst, a thrilling opportunity based in Sofia with fully funded relocation. Immerse yourself in the dynamic world of financial technology, offering top-tier support to Danish-speaking clients. If you have a passion for FinTech and exceptional customer service skills, we encourage you to become part of our innovative team.Key ResponsibilitiesProvide outstanding customer support to Danish-speaking clients via phone, email, and chat.Address inquiries related to FinTech products and services with precision and professionalism.Investigate customer issues, troubleshoot effectively, and deliver prompt resolutions.Document customer interactions accurately within CRM systems for quality assurance and reporting.Work closely with technical and product teams to escalate and resolve complex issues.Stay updated on FinTech trends and developments to enhance customer support.

Mercier Consultancy is thrilled to offer exciting career opportunities for Finnish Language Customer Service Representatives based in Sofia, Bulgaria. If you are passionate about assisting others and excel in delivering outstanding customer support, this role is tailor-made for you!In this position, you will play a vital role in assisting our Finnish-speaking clientele by addressing their inquiries, providing effective solutions, and ensuring a delightful experience with our services. Your commitment to excellence and professionalism will be crucial in fostering customer loyalty.Key ResponsibilitiesDeliver exceptional customer service in both Finnish and English across various communication platformsRespond to customer inquiries, concerns, and issues promptly and effectivelyAccurately document all customer interactions in our customer relationship management (CRM) systemCollaborate with team members to resolve intricate customer issuesCollect and analyze customer feedback to facilitate service enhancementsStay updated on product offerings and changes to provide the best assistance to customersParticipate in training sessions to continuously improve customer service skills

Join our esteemed client, the world's leading construction equipment manufacturer, renowned for enhancing lives globally through innovative products over the past century. They are dedicated to delivering cutting-edge digital solutions tailored to meet the needs of the next generation of customers and businesses. We are seeking a highly motivated and technically skilled E-commerce Consultant specializing in Construction Equipment to become a vital part of our team, ensuring exceptional customer experiences and effective problem-solving solutions.This role is office-based in Sofia.Key Responsibilities:Serve as the primary point of contact for customer inquiries related to products via phone, email, chat, and other communication methods.Deliver prompt and accurate responses to customer questions.Diagnose and troubleshoot equipment issues by gathering information from customers and utilizing available resources such as manuals and databases.Adhere to company policies and guidelines in customer interactions.Ensure a positive customer experience through active listening, empathy, and a positive demeanor.Document and track all customer cases and information systematically.Qualifications:We are looking for candidates who possess:Fluency in both English and German (written and verbal).A minimum of 2 years experience in e-commerce and/or customer support is required.At least 6 months of experience in a technical support or related role.Patience, empathy, and a customer-focused approach when addressing inquiries.Exceptional communication skills, both written and verbal, with strong active listening abilities.Excellent analytical and problem-solving skills to identify root causes and offer appropriate solutions.Strong computer skills and proficiency in using CRM software, ticketing systems, and other customer support tools.A collaborative mindset with a positive attitude and the ability to work independently.Flexibility to work in shifts and during bank holidays, compensated in accordance with local policies.A good understanding of heavy machinery and construction equipment.Benefits:Full-time role with standard working hours from Monday to Friday.Attractive salary package with monthly performance-based bonuses.Convenient office location near public transportation options.Comprehensive initial training and onboarding fully funded by the company.Ongoing training and upskilling opportunities through Concentrix University.Career development and navigation support.

Join Mercier Consultancy MD and seize an incredible opportunity to advance your career as a German-speaking Customer Service Professional in Sofia, Bulgaria. Our organization is excited to provide a fully paid relocation package, ensuring a smooth transition to this vibrant city while you grow your career. We are on the lookout for enthusiastic individuals dedicated to delivering exceptional customer service in a fast-paced, international setting.Key Responsibilities Provide top-notch customer support in German, efficiently addressing inquiries and resolving issues. Handle and resolve complaints with a strong emphasis on customer satisfaction and retention. Accurately document all customer interactions in our CRM system. Collaborate with team members to foster a supportive and productive work environment. Stay informed about company products and services to offer knowledgeable assistance to customers. Participate in ongoing training to continuously improve skills and enhance service delivery.

Join Mercier Consultancy as a German Speaking Customer Service Representative for our esteemed client, a premier Cybersecurity Company located in Greece. In this dynamic role, you will provide top-tier support to German-speaking customers, assisting them with cybersecurity solutions and addressing their inquiries with professionalism and efficiency.Your proficiency in German will be crucial in delivering exceptional service, ensuring clients receive the highest quality support for their cybersecurity needs. You'll guide customers through product understanding, troubleshoot technical issues, and help them maintain peace of mind in an ever-evolving digital landscape.Key ResponsibilitiesProvide exceptional customer service in German through phone, email, and chat channels regarding cybersecurity products and services.Assist customers with inquiries related to products, account management, and technical support requests.Efficiently resolve customer issues and advocate for their needs within the organization.Accurately document all customer interactions in our CRM system.Collaborate with technical teams to devise solutions for complex challenges.Collect client feedback to enhance our services and cybersecurity offerings.Stay up-to-date with the latest trends and advancements in the cybersecurity field.