CRM Executive at Kaizen Gaming | Sofia, Bulgaria

Join the Kaizen Gaming Team!At Kaizen Gaming, the driving force behind Betano, we proudly stand as one of the largest GameTech firms globally, operating across 20 diverse markets. Our mission is to harness the latest technology to deliver unparalleled entertainment experiences to millions of loyal customers.We are a vibrant, multicultural team of over 2,700 professionals from more than 40 nationalities, spread across three continents.Recognized as one of the Best Workplaces in Europe and certified as a Great Place to Work in our offices, we assure you that no two days will be the same. Are you ready to unleash your potential?About the RoleAs a CRM Executive, you will partner with the CRM Manager to implement the CRM strategy for the Betano brand in Bulgaria, focusing on both Sportsbook and Casino products across multiple channels. Your mission will be to enhance customer engagement, drive growth in active players, and achieve retention and cross-sell goals for our Sportsbook and Casino offerings.Your Responsibilities:Collaborate with the CRM Manager and HQ teams to craft a data-driven CRM strategy tailored to the local market, accounting for compliance, market dynamics, and competitive landscape.Design and implement personalized, targeted campaigns through various customer channels, including onsite messaging, email, SMS, and push notifications.Assist in the implementation of website banners, articles, and engaging stories.Monitor all lifecycle journey performances, recommend best practices for campaign optimization, and ensure timely updates.Oversee the development of visual creatives, ensuring they meet our high-quality standards and deadlines.Coordinate with stakeholders (CRM HQ, Content, Legal, Customer Service, Marketing) to align marketing strategies, deliverables, and compliance.Ensure smooth execution and delivery of campaigns, keeping stakeholders informed about performance metrics and outcomes.Stay abreast of competitors’ trends and initiatives to maintain our competitive edge.Proactively propose new ideas to optimize processes and enhance customer experiences across all channels.Identify customer touchpoints and ensure effective communication strategies are in place.

Join Kaizen Gaming!At Kaizen Gaming, the driving force behind Betano, we are one of the leading GameTech companies globally, operating in 20 diverse markets. Our mission is to harness state-of-the-art technology to deliver unparalleled experiences to millions of customers who rely on us for their entertainment.With a dynamic team of over 2,700 professionals hailing from more than 40 nationalities across three continents, we take pride in cultivating a vibrant workplace culture. Recognized as one of the Best Workplaces in Europe and certified as a Great Place to Work in our offices, every day here is unique. Are you ready to unlock your potential with us?About the Role:The Key Account Manager will be pivotal in managing a portfolio of high-net-worth clients in the local market, dedicated to nurturing relationships with key accounts. This role is centered around enhancing customer loyalty and delivering personalized, rewarding experiences while maintaining a sustainable approach. You will have the unique opportunity to interact with high-value customers, ensuring they receive an exceptional experience while promoting responsible gambling practices.Key Responsibilities:Oversee the customer portfolio and cultivate strong personal relationships to enhance loyalty, retention, and customer lifetime value through sustainable play.Track individual customer performance, ensuring timely and appropriate rewards, both online and offline, in line with business objectives.Provide exceptional customer service as the primary point of contact for assigned clients across all channels.Implement targeted strategies at critical points in the customer lifecycle (e.g., new accounts, churning clients, returning customers) to stimulate growth and activity.Plan and host engaging local and global Key Account events, in collaboration with the Hospitality and Sponsorship Team.Analyze market-level performance and stay updated on emerging trends.Launch tailored campaigns to drive activity among assigned Key Accounts, ensuring effective tracking and reporting of results.Develop a comprehensive understanding of customer preferences and behaviors to inform strategic initiatives.

Join Our Team at Kaizen Gaming!At Kaizen Gaming, the driving force behind Betano, we proudly stand as one of the largest GameTech companies globally, with operations in over 20 markets. Our mission is to harness cutting-edge technology to deliver exceptional entertainment experiences to our millions of satisfied customers.Our diverse workforce boasts more than 2,700 talented individuals from over 40 nationalities, spanning three continents. We are thrilled to be recognized among the Best Workplaces in Europe and certified as a Great Place to Work across all our offices. Here, every day is an opportunity for growth and innovation. Are you ready to Press Play on Your Potential?The RoleDesign, build, and maintain efficient, reusable, and reliable code.Develop interfaces between components of heterogeneous subsystems in a high-volume, transaction-oriented production environment.Ensure optimal performance, quality, and responsiveness of applications.Identify bottlenecks and bugs, devising effective solutions to complex challenges.Technology StackOur services primarily utilize C# / ASP.NET, with newer applications developed in .NET Core. The front-end employs Vue.js for new projects, while legacy systems use server-rendered (Razor) views alongside jQuery and Knockout.js. For data storage, we predominantly use MS SQL Server, supplemented by Redis and ElasticSearch when appropriate. RabbitMQ serves as our preferred message broker, and we rely on Gitlab for version control and CI, complemented by the Atlassian suite for ticketing and documentation.What You’ll BringA minimum of 1 year of development experience with C# / ASP.NET / MVC (full framework or .NET Core).A foundational understanding of web technologies, including HTTP.Experience with data access through databases and APIs.Familiarity with unit testing is an advantage.Perks of Working with Us Hybrid working model. Onboarding support from a dedicated buddy. Competitive salary and bonus structure.‍ Comprehensive private health insurance for you and your family. Monthly meal allowance. Access to a multi-sport card. Additional vacation days.⭐ A developmental 360° feedback framework. Unlimited access to Udemy and ongoing training opportunities.

ABOUT TIDEAt Tide, we empower small and medium-sized enterprises (SMEs) to optimize their operations and save both time and money. We provide not only business accounts and banking services but also a robust suite of user-friendly administrative solutions encompassing invoicing, accounting, and more.Tide is revolutionizing the small business banking landscape, boasting over 1.8 million members worldwide, including the UK, India, Germany, and France.Leveraging cutting-edge technology, our solutions are tailored for SMEs. With swift onboarding, competitive fees, and innovative features, we are dedicated to data-driven strategies that fulfill our mission: to help SMEs reclaim their precious time and financial resources, allowing them to focus on their passions.Tide facts:Serving SMEs in the UK, India, Germany, and France.More than 1.8 million members: 800,000 in the UK and 1,000,000 in India, with rapid growth.Over $300 million raised in funding.A diverse workforce of over 2,500 Tideans globally.Offices in Central London, a support and tech center in Sofia, Bulgaria, and additional tech hubs across Serbia, Romania, Lithuania, and India.ABOUT THE ROLE:We are on the lookout for a meticulous and commercially savvy Senior CRM Executive to drive the expansion of our rapidly growing product areas at Tide.Your role will involve developing automation strategies, analyzing performance metrics, and collaborating with key stakeholders to narrate performance insights to the business.As a Senior CRM Executive:You will manage and execute acquisition and engagement CRM campaigns, emphasizing automation and personalization to enhance crucial metrics, working closely with product, content, BI, and various marketing teams.You will have the freedom to create and execute test and learn plans, A/B tests, and optimization strategies.Join a diverse, multinational team of passionate CRM professionals, product marketers, and product managers committed to collaboration, innovation, and ownership, all focused on assisting our members in saving time and money.Lead the development and optimization of key cross-sell campaigns and customer journeys.

Join the vibrant team at Mercier Consultancy as a Romanian Player Support Specialist within our gaming department in Sofia, Bulgaria! In this vital role, you will be the primary support representative for our Romanian-speaking gaming community, dedicated to delivering outstanding assistance and creating memorable gaming experiences.As a Player Support Specialist, you will address player inquiries, troubleshoot game-related concerns, and foster a positive community atmosphere. We seek passionate gaming enthusiasts with excellent communication skills to engage effectively with our players.Key ResponsibilitiesDeliver exceptional support to Romanian-speaking players through email, chat, and social media platforms.Resolve technical issues, answer gameplay queries, and handle account-related inquiries.Maintain thorough documentation of customer interactions within our support system.Collaborate with cross-functional teams to effectively resolve complex player issues.Gather player feedback and relay it to the development team for continuous product enhancement.Contribute to creating a welcoming and engaging gaming community.Stay up-to-date with the latest gaming trends and updates relevant to our offerings.

Mercier Consultancy proudly partners with Riot Games to present an enticing opportunity for a Spanish-Speaking Player Support Specialist located in Sofia, Bulgaria, complete with full relocation assistance! Immerse yourself in a globally renowned gaming company dedicated to enhancing player experiences across the globe.As a Spanish-Speaking Player Support Specialist, you will play a pivotal role in delivering top-notch support to Spanish-speaking gamers, swiftly and professionally addressing their inquiries and concerns. Your enthusiasm for gaming and exceptional communication talents will be crucial in nurturing a vibrant and supportive player community.Key ResponsibilitiesProvide outstanding support to Spanish-speaking players across multiple channels including email, chat, and social media.Diagnose and resolve technical, gameplay, and account-related issues efficiently and accurately.Document and maintain precise records of all player interactions and support cases.Work collaboratively with cross-functional teams to tackle complex player issues and enhance overall player satisfaction.Collect and communicate player feedback to Riot Games’ development teams for ongoing product enhancement.Promote a positive, inclusive, and supportive gaming community through professional and empathetic communication.Stay informed about the latest Riot Games products, updates, and trends in the gaming industry.Successful candidates will benefit from full relocation support to Sofia, Bulgaria.

Join Mercier Consultancy as a French Player Support Specialist in our vibrant gaming department located in Sofia, Bulgaria! As the primary support contact for our French-speaking gaming community, you will play a crucial role in delivering top-notch assistance and ensuring an enjoyable gaming experience.Your responsibilities will include addressing player inquiries, troubleshooting game-related issues, and fostering a welcoming environment for our players. We seek dedicated individuals with exceptional communication skills and a passion for enhancing the gaming community.Key ResponsibilitiesDeliver outstanding support to French-speaking players via email, chat, and social media platforms.Troubleshoot and resolve technical issues, gameplay inquiries, and account-related concerns.Accurately document all player interactions and support requests in our customer relationship management system.Collaborate with cross-functional teams to effectively resolve complex player issues.Gather and communicate player feedback to the development team for potential game enhancements.Contribute to creating a positive and engaging community atmosphere through exceptional support.Stay updated on the latest gaming trends and product developments.

If you're passionate about EKO Bulgaria and eager to join our dynamic team but can't find a position that aligns with your expertise and experience, we encourage you to submit your application. We would love to learn more about you!

Join Mercier Consultancy as a Dutch Language Player Support Specialist in our vibrant gaming department located in Sofia, Bulgaria! In this dynamic role, you will be the key support representative for our Dutch-speaking gaming community, dedicated to delivering top-notch assistance and guidance to players.Your responsibilities will encompass managing player inquiries, troubleshooting game-related challenges, and fostering a welcoming atmosphere for our community. We seek passionate gaming enthusiasts with outstanding communication skills who can actively engage with our players.Key ResponsibilitiesDeliver exceptional support to Dutch-speaking players via email, chat, and social media channels.Resolve technical issues, gameplay questions, and account-related inquiries.Document player interactions accurately within our support system.Work collaboratively with other teams to address complex player issues.Gather and relay player feedback to improve services.Encourage a positive gaming environment through effective player engagement.Stay informed on the latest gaming trends and updates.

Role Overview Delivery Hero is hiring a Sales Executive based in Sofia. This role focuses on growing sales, building strong client relationships, and supporting the company’s goals in the Bulgarian market. What You Will Do Drive sales growth for Delivery Hero’s services Develop and maintain relationships with clients Support the team’s efforts to deliver quality service to customers Contribute to the company’s overall success in the region Location This position is based in Sofia, Bulgaria.

At bunq, we prioritize the safety of our users' finances. As a Reporting Agent, you will play a vital role in identifying, reporting, and preventing fraudulent activities to protect our community. Your mission is to enhance our reporting operations and ensure compliance with local regulations, all while making life easier for our users Take OwnershipYour key responsibility is to safeguard our users by promptly identifying suspicious activities and reporting them according to legal and regulatory standards In your role as a Reporting Agent within the User Quality team, you will:Ensure compliance by reporting suspicious activities to relevant Financial Intelligence Units (FIUs) and adhering to country-specific financial crime reporting protocols.Develop clear procedures and continually refine reporting processes through gap analysis and automation, enhancing scalability, accuracy, and regulatory compliance.Monitor reporting performance using analytics tools such as Retool, Looker, and Google Sheets while managing all outstanding CAP items within established deadlines.

Join Mercier Consultancy as a Finnish Player Support Specialist in our vibrant gaming department in Sofia, Bulgaria! This role is perfect for gaming enthusiasts eager to enhance the experience of our Finnish-speaking player community through exceptional support.As a Player Support Specialist, your primary responsibility will be to assist players with their queries, troubleshoot game-related issues, and foster a supportive gaming atmosphere. We are in search of dedicated individuals with outstanding communication skills and a strong commitment to customer service.Key ResponsibilitiesProvide outstanding support to Finnish-speaking players through email, chat, and social media channels.Identify and resolve technical issues, gameplay problems, and account queries.Keep accurate records of customer interactions and support cases in our database.Work collaboratively with cross-functional teams to address complex player inquiries effectively.Gather and communicate player feedback to the development team to drive continuous improvement.Create an inviting and supportive community for players.Stay informed about the latest gaming trends and developments related to our products.

Join Mercier Consultancy as a German Player Support Specialist within our vibrant gaming division based in Sofia, Bulgaria! In this pivotal role, you'll serve as the primary support hub for our German-speaking gaming community, ensuring they enjoy an exceptional gaming experience.As our Player Support Specialist, you will address player inquiries, resolve game-related challenges, and cultivate a welcoming atmosphere for all players. We seek passionate gaming enthusiasts with outstanding communication skills to engage effectively with our community.Key ResponsibilitiesProvide top-notch support to German-speaking players through email, chat, and social media.Troubleshoot technical issues, address gameplay inquiries, and assist with account management.Accurately document player interactions and support issues in our customer relationship management system.Collaborate with cross-functional teams to efficiently resolve complex player inquiries.Collect player feedback and relay insights to the development team for continuous improvement.Contribute to building a positive and engaging player community.Stay abreast of the latest gaming trends and product developments.

About the RoleThe Accounts Payable Specialist will play a crucial role in executing departmental activities and ensuring the smooth operation of our global financial processes. This position is essential for supporting payroll tasks and managing accounts payable operations across our diverse international presence, including the United States, Bulgaria, Panama, Ireland, the United Kingdom, and India. You will leverage your exceptional organizational and analytical skills to foster the continuous growth of our dynamic company by mastering the payroll intricacies of each country and collaborating with both internal and external stakeholders. A-LIGN will rely on you to support management through thorough data audits, payroll processing, invoice management, and the execution of critical journal entries and reconciliations that uphold our financial integrity.

Mellon Bulgaria, a distinguished member of the Mellon Group of Companies, specializes in delivering innovative technology solutions, comprehensive digital transformation services, and enhanced customer experience capabilities tailored for organizations with robust consumer-oriented operations. Our offerings cater to sectors such as Retail Banking, Financial Services, Telecommunications, Utilities, and large enterprises throughout the region.Our extensive technology suite encompasses digital payment platforms, ATM & cash management solutions, self-service kiosks, digital onboarding, identity verification technologies, customer flow management, POS & EFT solutions, and mobile banking platforms, alongside a diverse array of software and hardware products designed for enterprise clients.We are on the lookout for a proactive Sales Executive possessing a solid grasp of software solutions and digital technologies, coupled with a proven track record in B2B enterprise sales.The successful candidate will be instrumental in advocating and selling our software and hardware offerings. They will be adept at navigating the sales process, generating leads, and nurturing lasting customer relationships.Key Responsibilities:Grow and sustain the company’s customer baseIdentify and cultivate new sales leads while enhancing existing client relationsEstablish and maintain trusted relationships with current and prospective clientsCustomize and prepare compelling sales propositionsFollow up diligently to uncover new opportunitiesCompile sales reports and maintain comprehensive account recordsConduct insightful market analysis and competitive researchStay updated on market trendsAnticipate customer business needs and propose effective solutions

Mercier Consultancy is hiring a Romanian-Speaking Gaming Support Specialist based in Sofia, Bulgaria. This position suits those who enjoy gaming and have a knack for helping others. The role focuses on supporting Romanian-speaking players and guiding them through technical problems to improve their gaming experience. What You Will Do Provide technical and customer support to players in Romanian. Troubleshoot and resolve issues related to gameplay and player accounts. Document support cases accurately and follow up to ensure resolution. Collaborate with technical teams to escalate and solve more complex problems. Stay updated on product features, new releases, and industry news to better assist customers.

Join Mercier Consultancy in partnership with Riot Games for an exciting opportunity as a Czech-Speaking Player Support Specialist. This role is located in Sofia, Bulgaria, offering fully paid relocation! Be part of a renowned global gaming company and play a pivotal role in providing exceptional support for Czech-speaking gamers around the globe.As a Player Support Specialist, you will act as an essential point of contact for the Czech gaming community, delivering prompt assistance and ensuring a smooth gaming experience. Your passion for gaming and excellent communication skills will be vital in creating a positive environment for players.Key ResponsibilitiesDeliver top-notch support to Czech-speaking players through various channels including email, chat, and social mediaEfficiently diagnose and resolve account, gameplay, and technical issuesMaintain comprehensive records of player interactions and support inquiriesCollaborate closely with cross-functional teams to tackle complex challenges and enhance player satisfactionGather and relay player feedback to Riot Games development teams for ongoing improvementsEncourage a supportive community through professional engagement with playersStay updated on the latest game features and Riot Games productsSuccessful applicants will benefit from full relocation assistance to Sofia, Bulgaria.

Mercier Consultancy, in partnership with Riot Games, is hiring a Spanish-Speaking Support Specialist based in Sofia, Bulgaria. This role focuses on supporting Spanish-speaking players worldwide. The team values enthusiasm for gaming and a commitment to excellent player support. Role Overview The Support Specialist helps players by answering questions, troubleshooting issues, and ensuring a smooth gaming experience. Strong communication skills and a genuine interest in gaming help build a welcoming player community. Main Responsibilities Provide prompt, professional support to Spanish-speaking players via email, chat, and social media. Investigate and resolve account, gameplay, and technical problems efficiently. Document player interactions and support cases for accurate follow-up. Work with internal teams to address complex issues and improve player satisfaction. Share player feedback with Riot Games development teams to support ongoing improvements. Promote a positive, inclusive gaming environment through empathetic communication. Keep up to date with Riot Games products, updates, and industry news. Location This position is based in Sofia, Bulgaria.

Join Mercier Consultancy, a leader in the gaming support industry, as a German-Speaking Back Office Gaming Support Specialist in Sofia, Bulgaria! We are thrilled to offer a fully paid relocation package for the right candidate. In this vital role, you will provide indispensable back office support to enhance gaming operations, specifically catering to our German-speaking players and ensuring the utmost quality in support services.Your responsibilities will include analyzing player information, supporting front office operations, investigating complex player issues, and maintaining compliance with internal policies to ensure a seamless gaming experience.Key Responsibilities Provide back office support and technical assistance tailored to German-speaking players. Analyze player accounts to identify potential irregularities or concerns. Work collaboratively with front office teams and developers to resolve complex cases. Monitor compliance with gaming policies and report on adherence status. Ensure timely and accurate updates to player accounts and transactions. Maintain detailed documentation of cases, processes, and communications in accordance with company standards. Contribute to the enhancement of gaming support procedures to improve player experience.

Join Mercier Consultancy as a Greek-Speaking Customer Service Representative in Sofia, Bulgaria! We offer a comprehensive relocation package to support your transition. We seek passionate individuals committed to delivering outstanding customer support to our Greek-speaking clientele.In this role, you will serve as the primary contact for our Greek-speaking customers, assisting with inquiries and resolving issues to ensure a positive experience with our services. Your efforts will be crucial in fostering trust and satisfaction within our customer base.Key Responsibilities Provide exceptional customer service in both Greek and English through various communication channels. Quickly address customer inquiries and resolve issues effectively. Maintain accurate records of customer interactions within our CRM system. Collaborate with internal teams to ensure timely resolution of customer challenges. Collect customer feedback to support service improvements and enhance satisfaction. Stay updated on company products and services to offer knowledgeable assistance. Engage in continuous training to further develop your customer service skills.