Client Partner - aleph

As a Client Partner at aleph, you will play a pivotal role in cultivating and nurturing client relationships. Your expertise in strategic consultation will help our customers leverage the best of our solutions to achieve their business goals. You will be responsible for identifying opportunities for growth and ensuring client satisfaction through engaging communication and effective problem-solving.

About Tide Tide supports small and medium enterprises (SMEs) by helping them manage finances and streamline operations. Alongside business accounts and banking services, Tide offers a range of administrative tools, from invoicing to accounting solutions. More than 1.8 million members across the UK, India, Germany, and France use Tide. The company focuses on quick onboarding, low fees, and features designed specifically for SMEs, aiming to help business owners save time and money. Available to SMEs in the UK, India, Germany, and France Over 1.8 million members: 800,000 in the UK and 1,000,000 in India Secured over $300 million in funding 2,500+ employees worldwide Offices in Central London, Sofia (Bulgaria), Serbia, Romania, Lithuania, Hyderabad, Gurugram, New Delhi, Berlin, Paris, and Luxembourg About the Talent Team Tide's hiring plans support growth, new product launches, and market expansion. Building a strong team is a top priority. The Talent team includes full-cycle Recruiters based in the UK, Central and Eastern Europe, and India. Talent Partners work across all stages of recruitment, so each day brings different challenges. This role suits someone who enjoys working in a scaling environment. Talent Partners have room to shape processes and influence how Tide attracts talent. What You Will Do Manage end-to-end recruitment for high-volume Operations and Marketing positions, focusing on a positive candidate experience. Create and apply sourcing strategies to find and engage top candidates using multiple channels. Lead interviews and assessments, evaluate candidates' strengths and areas for growth, minimize bias, and advise hiring managers. Maintain accurate data in the Applicant Tracking System (ATS) throughout the recruitment process. Location and Contract This is a fixed term contract role based in Bulgaria.

Atlean World is an innovative HR SaaS consultancy focused on fostering multicultural environments as the new norm. We specialize in multilingual markets, ensuring that candidates experience a seamless and enjoyable recruitment journey.Your Next Career Opportunity Awaits! We are thrilled to offer an exceptional onsite work experience in Sofia for the position of Icelandic Customer Relationship Partner. Why This Role is Ideal for Your Growth:Immerse yourself in Sofia’s vibrant multicultural settingRepresent a prestigious global brandAccelerate your career progression with fast-track opportunities Daily Responsibilities:You will receive specialist training for our products/services and:Assist customers with their inquiriesGuide customers in utilizing our products/services effectivelyUphold a high standard of quality in every case you handle

Atlean World is an innovative HR SaaS consultancy committed to fostering multicultural environments as the new standard in business. We excel in multilingual markets, ensuring that each candidate's recruitment experience is seamless and enjoyable.Your Next Job, Without Boundaries!Join us in Sofia for an exciting opportunity as a Slovak Customer Relationship Partner. Experience the benefits of a vibrant work culture and diverse interactions.Why the Customer Relationship Partner role is a remarkable opportunity for your growth:Live in Sofia and immerse yourself in a multicultural experience.Represent a prestigious global brand.Accelerate your career development within a dynamic environment.Daily Responsibilities:Undergo specialized training for our product/service, and you will:Assist customers with their inquiries.Guide clients in maximizing their use of our product/service.Ensure a high quality of service in all cases you handle.Qualifications for Success:Language Proficiency: Fluent in Slovak and B2 level in English.Technical Curiosity: Passion for the latest technological advancements.Customer Service Experience: Previous experience is advantageous.Exceptional Communication Skills.Empathetic Approach to Customer Interactions.Benefits:Welcome Bonus & Performance Bonus.Relocation Package Includes:Airport pickup.Flight tickets.Accommodation for up to 21 days in a hotel/apartment.300 BGN gross monthly accommodation allowance in addition to salary.Make it your Next Job Without Boundaries!

Role overview The Client Data Analyst at NielsenIQ in Sofia plays a key part in supporting business decisions through careful analysis of client data. This role involves close collaboration with colleagues across different departments to help maintain accurate data and high-quality reporting. What you will do Examine client datasets to find trends and patterns that inform business actions. Present insights in a clear, actionable way for both internal teams and external partners. Contribute to strategic planning efforts by supplying relevant data analysis. Work with cross-functional teams to uphold data integrity throughout reporting processes.

Atlean World is a pioneering HR SaaS consultancy dedicated to fostering multicultural environments as the new standard. We excel in multilingual markets, ensuring that candidates enjoy a seamless and engaging recruitment experience.Your Next Job Awaits Without Boundaries!Join us for an exceptional onsite work experience in Sofia, where you will take on the role of a Swedish Client Happiness Consultant. Why the Client Happiness Consultant role is a fantastic opportunity for your career growth:Live in Sofia and immerse yourself in diverse cultural experiences.Represent a globally recognized brand.Accelerate your career development in a supportive environment. Your Daily Responsibilities Will Include:As a specialist, you will undergo comprehensive training on our products/services and will be expected to:Assist customers with inquiries and resolve their issues.Guide customers on optimizing their use of our products/services.Maintain exceptional quality standards in every case you manage.Requirements for Success:What skills and qualifications will help you thrive in this position?Language Proficiency: Fluent in Swedish and at least B2 level in English.Tech Enthusiast: A keen interest in the latest technological trends.Customer Service Experience: Previous experience is advantageous.Exceptional Communication Skills.Strong Empathy and Understanding for customer needs.Benefits:Welcome Bonus plus Performance Bonus.Relocation Package includes:Pick-up service at the airport.Airfare coverage.Accommodation for up to 21 days in a hotel/apartment.Additional accommodation allowance of 300 BGN gross per month on top of salary.Make Your Next Move Without Boundaries!

Join NielsenIQ as a Global Client Leader in Data Science, where you will spearhead innovative data solutions for our esteemed global clientele. In this pivotal role, you will leverage your expertise to drive strategic initiatives, foster client relationships, and ensure the delivery of top-notch data-driven insights that empower business decisions.

Join Mercier Consultancy as a Spanish Speaking Client Relations Specialist and be a vital part of our team! In this pivotal role, you will cultivate and manage relationships with our valued Spanish-speaking clients, ensuring their needs are met with the highest standards of professionalism. Your proficiency in Spanish will play a crucial role in boosting client satisfaction and loyalty.As a Client Relations Specialist, you will engage directly with clients to provide insights, troubleshoot issues, and facilitate a smooth client experience. We are looking for an enthusiastic, proactive individual who is dedicated to client service and eager to help us deliver exceptional support.ResponsibilitiesAct as the primary liaison for Spanish-speaking clients, addressing inquiries and concerns via phone, email, and chatDevelop and sustain robust client relationships, understanding their unique needs and preferencesSupport the onboarding process for new clients, ensuring they receive comprehensive training and assistanceMaintain accurate records of client interactions and updates within our CRM systemCollaborate with internal teams to tackle client challenges and improve service deliveryGather client feedback to inform enhancements and ensure satisfactionProactively promote our services and solutions to meet client needs

Role overview NielsenIQ seeks a Junior Client Data Analyst based in Sofia. This entry-level role centers on analyzing and interpreting data to support client decision-making. It is well suited for recent graduates or those starting out in data analytics. What you will do Collaborate with cross-functional teams to gather and clarify data requirements Assist with preparing, cleaning, and analyzing data sets Present findings and insights to stakeholders Contribute to maintaining accuracy and relevance in all data deliverables Requirements Strong analytical skills Keen attention to detail Ability to work effectively with different teams Clear communication skills for sharing data insights

Join the dynamic team at Mercier Consultancy as a German Speaking Client Support Specialist! In this pivotal position, you will be the primary support contact for our German-speaking clientele, expertly addressing their inquiries and delivering outstanding service. Your proficiency in German will be essential in building robust client relationships and enriching their experience with our offerings.As a Client Support Specialist, you will tackle client concerns, provide comprehensive product information, and ensure effective communication. We seek individuals who are enthusiastic about customer service and excel in a collaborative environment that prioritizes teamwork and excellence.Responsibilities Assist German-speaking clients through various communication channels, including phone, email, and chat. Address client inquiries and resolve product and service-related issues efficiently. Document client interactions accurately in our CRM system. Collaborate with cross-functional teams to resolve complex client challenges. Educate clients on the optimal use of our products to help them achieve their objectives. Collect and relay client feedback to drive enhancements in service delivery. Maintain a positive and professional image of Mercier Consultancy in all client interactions.

Are you passionate about travel and hospitality? Join us as a Luxury Hotel Client Advisor where you can leverage your fluency in French and English to assist prestigious clients of a renowned 5-star hotel chain. In this role, you will:Engage with clients from around the globe, understanding their needs and guiding them towards the best offers.Be part of a dynamic team that values communication and customer service excellence.Utilize your love for travel to enhance the customer experience in the luxury hotel sector.

Join our dynamic team at Sutherland as a Luxury Hotel Client Advisor, where you will engage with our esteemed clients in both German and English. This fully remote position allows you to work from the comfort of your home while delivering exceptional service to our high-end clientele.

About Baringa Partners Baringa Partners is a global consulting firm working with leaders to drive meaningful change and deliver measurable value. With more than 2,000 professionals across the UK, Europe, North America, Asia, and Australia, the team combines broad international perspective with local expertise. The firm serves a range of sectors, including energy and resources, financial services, government and public sector, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media, and telecoms. Areas of focus include strategy, transformation, and operational improvement, supported by technology, data, and digital solutions. Baringa is known for a collaborative culture and teams that genuinely care about client outcomes. The firm helps clients transform energy markets, update financial systems, expand digital and telecom networks, enable digital services in government, and support growth in consumer sectors. Baringa has been recognized as a Great Place to Work, featured in the Financial Times UK Leading Management Consultants rankings in 22 categories, and listed by Forbes for four years running as one of the World’s Best Management Consulting Firms. Role Overview: Personal Assistant, Sofia The Business Services team at Baringa Partners supports the Partnership and their extended teams. As a Personal Assistant based in Sofia, Bulgaria, this role joins a group known for professionalism, reliability, and a positive approach to problem-solving. PAs at Baringa are organized, skilled at managing multiple tasks, and help foster an inclusive, enjoyable workplace. This position offers the chance to contribute new ideas and support the Partner team in delivering high-quality service. The role is well suited to someone who values collaboration, brings a proactive mindset, and takes pride in supporting others’ success.

Join our dynamic team at dev2 as an Account Executive in Sofia! In this pivotal role, you will drive client engagement and develop lasting relationships with our partners. Your expertise in managing accounts will be crucial in helping us achieve our growth objectives and delivering exceptional service to our clients.

Sutherland is on the lookout for an insightful and results-driven Technical Project Manager to spearhead client launches. Join our dedicated team of professionals, where your expertise in infrastructure project management and client onboarding will be pivotal to our success.Key Responsibilities:Lead multiple project activities for onboarding major clients and transitioning existing clients to new products and services.Demonstrate strong organizational, facilitation, and leadership skills to meet both client and Sutherland standards.Manage procurement processes and utilize tools such as Ariba.Employ project management software and collaboration tools like Smartsheet, SharePoint, and Webex.Bring expertise in Networking (VPN, Connectivity, Access Control), IVR, Telecom, and associated technologies.Desired Skills:Experience in BPO infrastructure and technology operations is highly preferred.In-depth knowledge of Genesys Platforms or similar technologies is essential.Experience with Coral Active or equivalent universal agent desktop solutions, and familiarity with WebRTC is advantageous.Proficient in deploying Cisco UCCE (Unified Contact Center Enterprise) and its components.Knowledge of OCI, Azure, Google Cloud, GKE, or related technologies is a plus.Project Management Duties:Ensure effective communication throughout all project phases.Manage IT, Telecom, and Development teams to fulfill voice, omnichannel, and data requirements.Identify, assess, and mitigate project risks while addressing issues as they arise.Document and fulfill specific requirements for new product launches and manage significant change requests.Create operational contingency plans for programs and assist the business development team in expanding accounts.Maintain a zero-client escalation rate by establishing regular meeting cadences and collaboration efforts.Prepare and present relevant project documentation and presentations.

Empowering Wealth Building for AllAt trading212, we are redefining the landscape of trading and investing by delivering innovative products that resonate with our users.Our commitment to excellence and agility is paramount to our continued success.With over 5 million clients and €30 billion in assets under management, we have established a robust reputation in a short span.Your Role as a Customer Experience SpecialistWe are on the lookout for a dedicated customer advocate to join our dynamic team. We prioritize hiring individuals who are knowledgeable, approachable, and eager to provide exceptional service.Your role will be pivotal in delivering outstanding customer support to our growing international clientele. You will collaborate with a high-performing team, allowing for significant career development opportunities.Essential Skills and QualificationsFluency in English (C1 level or higher)Customer-centric mindsetStrong time management and multitasking abilitiesDesire for continuous learning and personal growthFlexibility to adapt to a rapidly evolving environmentPreferred QualificationsExperience in customer service rolesFamiliarity with the stock market and fintech sectorProficiency in an additional languageYour ResponsibilitiesEngage with clients in English and BulgarianHandle incoming inquiries through chat and emailAssist clients in navigating our applicationResolve account-related queriesRelay client feedback to enhance serviceWork on a rotating 24/7 shift scheduleWhat We ProvideIn-depth training to familiarize you with our businessOngoing professional development opportunitiesRecognition of your talents and contributionsCompetitive salary packageComprehensive social benefits

We are seeking a skilled and dynamic Account Manager to join our team at Sutherland for a maternity cover on a 2-year fixed contract. In this role, you will be responsible for managing key client accounts, ensuring customer satisfaction, and driving business growth. You will be the main point of contact for clients, coordinating with internal teams to deliver exceptional service and solutions that meet client needs.

Eightcap is an online trading provider headquartered in Melbourne, with offices in the UK, Cyprus, Bulgaria, and the Bahamas. The company delivers trading tools and professional insights to clients and partners around the world. Role overview The Customer Support Specialist (English) will be based in Sofia, Bulgaria. This position focuses on managing incoming client inquiries, assisting both new and existing clients, and helping to build strong client relationships. The team works to ensure each client receives timely, clear, and helpful support, aiming for a positive experience with every interaction. What you will do Respond to client inquiries and requests in English Support clients throughout their trading journey Provide accurate information and clear guidance Contribute to a positive client experience in every interaction Requirements Fluency in English Previous experience in customer support or a similar field Ability to work effectively in a busy environment Strong communication and relationship-building skills This role is located in Sofia, Bulgaria.

Job Overview:Join the innovative team at strartstream as a Retention Agent on our UK desk within a vibrant Forex brokerage. This role presents a thrilling opportunity to thrive in a fast-paced, client-centric environment where your communication prowess and sales acumen will significantly contribute to the expansion and loyalty of a vital client base.As an internationally recognized brokerage, we provide a wide array of investment options, including:- Forex- Stocks- Indices- Commodities- CryptocurrenciesOn-site | Working Hours: 11:00–20:00 | Full-timeIf you are eager to advance your retention career and collaborate with a leader in the Forex sector, we invite you to apply!HiTech HR holds License №3942/06.06.2025 for HR services.Your Responsibilities:Manage and enhance a portfolio of UK-based clientsProactively retain existing clients while onboarding new onesIdentify sales opportunities and transform leads into dedicated clientsMeet or exceed individual sales targets consistentlyCollaborate closely with the marketing team on sales strategies and campaignsAnalyze market trends and customer feedback to propose enhancementsMaintain accurate records of client interactions in CRM systems

In an ever-evolving payment processing landscape, businesses seek dedicated and strategic partners to drive their growth and success.Welcome to Nuvei, a leading Canadian fintech company committed to accelerating the growth of our clients across the globe. Our innovative, modular, and scalable technology empowers businesses to seamlessly accept next-generation payments, offer a diverse range of payout options, and leverage comprehensive services in card issuing, banking, risk management, and fraud prevention. With operations in over 200 markets, local acquiring in 47 regions, support for 150 currencies, and access to 586 alternative payment methods, Nuvei equips our partners with the technology and insights they need to thrive both locally and globally with a single integration.At Nuvei, we embody our core values, embracing challenges and striving for continuous improvement in our products and customer service. We are in constant pursuit of exceptional talent to join us on this exciting journey! Your missionWe are in search of a dynamic Relationship Manager to cultivate and maintain strong, trust-based relationships with our esteemed clients. You will play a vital role in identifying strategies that will allow us to outperform our competitors while upholding our company’s positive image.To excel in this position, you should possess outstanding communication skills, the ability to collaborate effectively with sales and marketing teams, and the knack for building rapport with clients. We seek a strategic thinker with strong analytical and problem-solving skills.Your ultimate goal will be to nurture robust relationships with our enterprise clients, enhancing our brand, fostering connections, and driving long-term profitability. ResponsibilitiesAct as the primary contact for a portfolio of high-value clients.Assess and understand client needs to develop effective solutions.Identify and engage key personnel within client organizations to nurture profitable relationships.Swiftly resolve client issues to ensure satisfaction.Identify opportunities for upselling and cross-selling.Promote excellence in sales, service, and supply processes.Aim to preserve and grow your assigned portfolio of clients.Engage potential customers to establish new relationships.