AML/KYC Specialist at Sopra Steria | Sofia

Join Sopra Steria as an AML/KYC Specialist in Sofia, where you will play a crucial role in ensuring compliance with anti-money laundering (AML) and know your customer (KYC) regulations. You will be responsible for conducting thorough due diligence, monitoring transactions, and assisting in the development of risk management strategies to safeguard our financial integrity.

Job Summary:A leading global FinTech firm is seeking a skilled and results-oriented KYC Team Lead to become part of its expanding KYC department. In this pivotal role, you will oversee the KYC team’s operations, ensuring that due diligence processes are executed with accuracy, efficiency, and in full regulatory compliance. You will be instrumental in managing daily workflows, nurturing team development, and driving enhancements in both performance and processes. Furthermore, you will collaborate closely with cross-functional teams to mitigate risks during customer onboarding and contribute to the evolution of the company's KYC strategy.Key Responsibilities:Lead, mentor, and foster a high-performing team of KYC analysts, providing regular feedback and promoting a culture of continuous improvement and ownership of team success.Ensure adherence to regulatory standards, internal policies, and industry best practices across all KYC operations. Stay updated on regulatory changes and guide the team in adapting processes accordingly.Supervise the execution of KYC due diligence for both new and existing clients, ensuring compliance with all necessary checks.Continuously assess and refine KYC workflows and procedures to enhance operational efficiency and optimize the client onboarding experience.Analyze high-risk client profiles, including complex cases, and escalate to senior management as necessary. Implement robust risk mitigation strategies throughout the KYC process.Collaborate with internal stakeholders from Compliance, Risk, Legal, and Operations teams to ensure alignment and address concerns effectively.Prepare and present comprehensive reports on KYC activities, team performance, and key metrics. Assist in audits by providing accurate and timely documentation.

Empowering Wealth Building for AllAt Trading 212, we are transforming the trading and investing landscape by delivering exceptional products that resonate with our users.Our commitment to a culture of excellence and rapid progress has been pivotal to our achievements.Currently, we proudly serve over 5 million clients, managing more than €30 billion in assets—a testament to the trust and scale we have established in a short period.Position OverviewWe are on the lookout for a Junior AML Operations Analyst to become a vital part of our expanding team in Sofia, Bulgaria. In this pivotal role, you will engage in detailed investigations and manage escalations to our Second Line of Defense teams. This position demands in-depth analysis, critical thinking skills, and a meticulous attention to detail.This role is designed for growth, where you will receive guidance from seasoned analysts in our Operations team, learning to uncover patterns of financial crime and suspicious activities, while contributing directly to the security and integrity of our global platform.What You Bring to the TableLanguage Proficiency: Fluent English (C1 level or above).Mindset: Eager to learn, adapt to a fast-paced environment, and maintain a customer-centric approach.Soft Skills: Strong time management capabilities and effective multitasking skills.Preferred QualificationsPrior experience in an AML operational role or within the Fintech sector.Basic knowledge of stock market operations.CAMS certification or similar compliance qualifications.Your ResponsibilitiesMonitor, investigate, and respond to AML transaction alerts.Examine transaction patterns and behaviors to detect potential money laundering or fraudulent activities.Compile reports on suspicious transactions and activities, including relevant findings and supporting documentation.Escalate high-risk or suspicious findings to the appropriate internal teams.Stay updated on all relevant AML, KYC, and CTF regulations.

At bunq, we are committed to providing our users with a streamlined verification experience, ensuring their accounts are verified efficiently and securely. As a KYC Analyst, your primary mission will be to assist our users in verifying their personal and business accounts swiftly, removing any unnecessary barriers while enhancing the onboarding journey. Key ResponsibilitiesFacilitate a user-friendly onboarding process by making life easier for our users.Conduct thorough manual reviews of user submissions in line with our verification policies.Stay informed on process updates to maintain a clear verification pathway for our users.Minimize delays by adhering to support protocols and keeping users informed about their next steps.Identify and report any bugs or inefficiencies to continuously improve our onboarding process.Are you ready to enhance user verification? Let’s embark on this journey together!

Role Overview Playtech is looking for a Monitoring Specialist in Sofia to help maintain the stability and performance of company systems. This role focuses on real-time monitoring and analysis of system performance. What You Will Do Monitor system health and performance using internal tools Analyze data to detect irregularities or issues Work with teams across the company to address and resolve problems quickly Proactively identify potential risks to system stability

At bunq, we prioritize the safety of our users' finances. As a Reporting Agent, you will play a vital role in identifying, reporting, and preventing fraudulent activities to protect our community. Your mission is to enhance our reporting operations and ensure compliance with local regulations, all while making life easier for our users Take OwnershipYour key responsibility is to safeguard our users by promptly identifying suspicious activities and reporting them according to legal and regulatory standards In your role as a Reporting Agent within the User Quality team, you will:Ensure compliance by reporting suspicious activities to relevant Financial Intelligence Units (FIUs) and adhering to country-specific financial crime reporting protocols.Develop clear procedures and continually refine reporting processes through gap analysis and automation, enhancing scalability, accuracy, and regulatory compliance.Monitor reporting performance using analytics tools such as Retool, Looker, and Google Sheets while managing all outstanding CAP items within established deadlines.

About Trading212 Trading212 builds trading and investing products for a global client base. The company serves over 5 million clients and manages more than €30 billion in assets. A focus on excellence and agility shapes both its culture and its rapid growth. Role Overview: HR Specialist This HR Specialist role in Sofia centers on administrative support and coordination across HR processes and company events. The position suits someone with strong organizational skills and an interest in improving the employee experience. Key areas include onboarding, HR administration, event planning, and supporting internal engagement. Main Responsibilities Oversee onboarding and offboarding: create HRIS profiles, arrange first-day logistics, deliver induction presentations, and manage documentation (contracts, background checks, visas, termination orders) to meet international labor law requirements. Handle employment and change letters, respond to employee questions, and keep HRIS records accurate and up to date. Assist with preparing HR reports, data analytics, and dashboards as needed. Support performance review cycles by setting timelines, helping managers, and monitoring progress. Administer employee benefits and coordinate with external partners for effective delivery. Help organize HR initiatives, team-building activities, and company celebrations. Act as a main point of contact for HR policy questions and feedback. Qualifications Minimum 1 year of experience in an HR-related position. Degree in Human Resources, Business Administration, or a related field preferred. Comfort with reporting tools such as Excel or similar software. What Trading212 Offers Challenging projects that foster professional growth. Work alongside a team of skilled, driven, and supportive colleagues. An environment where individual contributions are valued.

Empowering Wealth Building for AllAt trading212, we are redefining the landscape of trading and investing by delivering innovative products that resonate with our users.Our commitment to excellence and agility is paramount to our continued success.With over 5 million clients and €30 billion in assets under management, we have established a robust reputation in a short span.Your Role as a Customer Experience SpecialistWe are on the lookout for a dedicated customer advocate to join our dynamic team. We prioritize hiring individuals who are knowledgeable, approachable, and eager to provide exceptional service.Your role will be pivotal in delivering outstanding customer support to our growing international clientele. You will collaborate with a high-performing team, allowing for significant career development opportunities.Essential Skills and QualificationsFluency in English (C1 level or higher)Customer-centric mindsetStrong time management and multitasking abilitiesDesire for continuous learning and personal growthFlexibility to adapt to a rapidly evolving environmentPreferred QualificationsExperience in customer service rolesFamiliarity with the stock market and fintech sectorProficiency in an additional languageYour ResponsibilitiesEngage with clients in English and BulgarianHandle incoming inquiries through chat and emailAssist clients in navigating our applicationResolve account-related queriesRelay client feedback to enhance serviceWork on a rotating 24/7 shift scheduleWhat We ProvideIn-depth training to familiarize you with our businessOngoing professional development opportunitiesRecognition of your talents and contributionsCompetitive salary packageComprehensive social benefits

About the RoleThe Accounts Payable Specialist will play a crucial role in executing departmental activities and ensuring the smooth operation of our global financial processes. This position is essential for supporting payroll tasks and managing accounts payable operations across our diverse international presence, including the United States, Bulgaria, Panama, Ireland, the United Kingdom, and India. You will leverage your exceptional organizational and analytical skills to foster the continuous growth of our dynamic company by mastering the payroll intricacies of each country and collaborating with both internal and external stakeholders. A-LIGN will rely on you to support management through thorough data audits, payroll processing, invoice management, and the execution of critical journal entries and reconciliations that uphold our financial integrity.

Role Overview evolution is looking for a Talent Acquisition Specialist in Sofia. This role focuses on sourcing, attracting, and hiring skilled professionals who will support the company’s ongoing growth. The position works closely with hiring managers to understand team needs and shape recruitment strategies that fit those goals. What You Will Do Source and attract candidates for open positions across the company Partner with hiring managers to define role requirements and recruitment plans Manage the end-to-end hiring process, from initial outreach to offer acceptance Help build a diverse and high-performing team by identifying strong talent What We Look For Experience in talent acquisition or recruitment Ability to collaborate with different teams and understand their hiring needs Strong communication and organizational skills Comfort working in a fast-moving setting If finding and hiring the right people motivates you, evolution would like to connect.

Join Mercier Consultancy as a Polish-Speaking Digital Trust & Safety Specialist in Sofia, Bulgaria, with a fully compensated relocation package. This is a remarkable opportunity for Polish-speaking professionals eager to enhance their careers in the vibrant realm of digital trust and safety on an international platform.In your role as a Digital Trust & Safety Specialist, you will be pivotal in safeguarding the integrity of our digital platforms by diligently monitoring, investigating, and addressing safety issues. Your proficiency in Polish and your knowledge of digital safety protocols will be essential for fostering user trust and ensuring adherence to platform guidelines.Key Responsibilities Monitor digital content and user engagement for potential safety threats and policy breaches. Swiftly address safety reports and carry out comprehensive investigations. Work collaboratively with various teams to design and refine safety protocols. Educate and guide users on best practices for digital trust and safety. Analyze data trends related to safety and compile reports to drive continuous improvement initiatives. Stay abreast of industry standards, regulations, and advancements in digital safety. Conduct training sessions to elevate awareness of trust and safety challenges within the organization.

Join Mercier Consultancy MD as a French Customer Support Specialist and immerse yourself in a vibrant work culture in Sofia. This role comes with a fully funded relocation package, providing an excellent opportunity for dynamic French-speaking professionals eager to thrive in a fast-paced environment. You will play a pivotal role in delivering outstanding customer support to our French-speaking clientele, effectively addressing their inquiries and concerns.Key Responsibilities Deliver exceptional customer support to French-speaking clients via phone, email, and chat. Assist customers with inquiries, complaints, and technical challenges, ensuring quick and efficient resolutions. Accurately document and monitor customer interactions and feedback. Collaborate with internal teams to escalate and effectively resolve complex issues. Stay informed about product knowledge, company policies, and industry trends. Engage in continuous training to enhance skills and improve service delivery.

Join our dynamic team at Coface as a Telemarketing Specialist, where your communication skills will make a significant impact on our business information services. In this role, you will engage with clients to provide valuable insights and solutions, helping to enhance their understanding of market trends and opportunities.Your passion for telemarketing and ability to connect with clients will be key to driving our success. We are looking for someone who is proactive, results-oriented, and eager to contribute to our growth in the business information sector.

Join Accedia as a Junior Marketing Specialist and embrace the opportunity to develop your marketing skills in a dynamic and supportive environment. We are seeking an enthusiastic individual who is passionate about learning and sharing knowledge within a collaborative team.Key Responsibilities:Create engaging articles, visually appealing graphic content, and impactful presentations tailored for our stakeholders, ensuring alignment with our brand identity.Explore and identify award competitions and PR opportunities, preparing high-quality draft submissions that reflect our values.Foster and maintain relationships within key partner ecosystems and engage in co-marketing initiatives.Enhance brand credibility by drafting and producing client-approved online reviews and formal references.Conduct periodic audits to ensure all content adheres to brand guidelines and monitor online sentiment to maintain our reputation.Collaborate closely with marketing leadership and assist with various tasks, such as proofreading materials and managing event logistics.Assist in coordinating efforts with other teams to involve the right experts and ensure timely achievement of set goals.

Join a dynamic team as a Dutch Customer Support Specialist with crossbordertalents, a leading force in the Business Process Outsourcing (BPO) sector in Bulgaria. With a workforce of over 3,500, our client is not only the largest employer in Bulgaria but also a globally recognized leader in the industry. They pride themselves on a vibrant company culture that places employees at the forefront, offering exceptional professional development opportunities in a high-energy, innovative atmosphere along with fantastic company benefits. As a key member of the customer support team, you will: Assist users with their inquiries and issues through tickets and calls. Offer tailored solutions to everyday device-related questions. Identify and report trending issues and bugs based on user feedback to your supervisory team. Collaborate with a passionate team of internationally diverse colleagues.

Join Mercier Consultancy as a Finnish Player Support Specialist in our vibrant gaming department in Sofia, Bulgaria! This role is perfect for gaming enthusiasts eager to enhance the experience of our Finnish-speaking player community through exceptional support.As a Player Support Specialist, your primary responsibility will be to assist players with their queries, troubleshoot game-related issues, and foster a supportive gaming atmosphere. We are in search of dedicated individuals with outstanding communication skills and a strong commitment to customer service.Key ResponsibilitiesProvide outstanding support to Finnish-speaking players through email, chat, and social media channels.Identify and resolve technical issues, gameplay problems, and account queries.Keep accurate records of customer interactions and support cases in our database.Work collaboratively with cross-functional teams to address complex player inquiries effectively.Gather and communicate player feedback to the development team to drive continuous improvement.Create an inviting and supportive community for players.Stay informed about the latest gaming trends and developments related to our products.

Sutherland is looking for a Senior Network Engineer with deep experience in Cisco technologies to join the team in Sofia, Bulgaria. This position focuses on shaping and maintaining advanced network systems that support business operations. Role overview The Senior Network Engineer will design, implement, and support complex network solutions. The role involves working on projects that require high availability and strong security standards. Collaboration with other technical teams is a key part of the work. What you will do Design and deploy advanced network architectures using Cisco platforms Maintain and optimize existing network infrastructure Troubleshoot and resolve network issues to ensure reliability Contribute to strategies that improve network performance and security Requirements Extensive experience with Cisco networking technologies Strong background in network design, implementation, and support Ability to solve complex technical problems and drive improvements

Role overview The Risk Management and Payments Specialist at Playtech works to ensure payment systems remain reliable and secure. This role combines risk analysis with direct support for payment operations, playing a key part in both prevention and resolution of payment-related issues. Main responsibilities Analyze risks associated with payment processing Take action to reduce or address identified risks Assist customers who encounter payment issues Help maintain the ongoing stability and security of payment systems Location This role is based in Sofia.

Role Overview Mercier Consultancy is hiring a Polish Content Moderation Specialist based in Sofia, Bulgaria. The company provides full relocation support for those moving to Sofia. This position focuses on upholding digital integrity by reviewing and moderating user-generated content in Polish. What You Will Do Review Polish-language content to ensure it meets community guidelines and legal requirements Identify and address potential content violations Respond to user inquiries related to moderation decisions Work closely with the moderation team to improve content policies and moderation practices What Matters for Success Fluency in Polish and a strong understanding of Polish culture Attention to detail when assessing content Ability to collaborate with team members and communicate clearly Commitment to maintaining a safe and welcoming online space Relocation Support Mercier Consultancy offers fully paid relocation to Sofia, Bulgaria for this role.

Join the Mercier Consultancy Group as a dedicated and detail-oriented Polish Digital Trust & Safety Specialist based in Sofia, Bulgaria. This exciting opportunity includes a fully paid relocation package, perfect for those eager to enhance their career in the digital safety field while immersing themselves in the vibrant culture of Sofia.Key Responsibilities Monitor and evaluate digital content to guarantee compliance with community guidelines and safety standards. Promptly investigate and address reports of inappropriate or harmful content. Work collaboratively with internal teams to enhance policies and procedures regarding digital trust and safety. Analyze user behavior trends to proactively identify potential risks and safety concerns. Communicate effectively with users and stakeholders about safety policies and measures taken. Stay informed about the latest trends in digital safety and online community management.