Accounts Receivable Specialist at Ocado Group | Sofia, Bulgaria

About Us At Ocado Group, we are at the forefront of transforming retail through cutting-edge AI and Robotics Engineering. Our innovative technology drives the most advanced fulfillment centers globally, while our dedicated team propels our international growth. We are excited to announce the opening of our new Global Shared Service Centre in Sofia, which will serve as the strategic backbone of our international finance and HR operations. We are seeking a talented Accounts Receivable Specialist to join our dynamic team and contribute to our ongoing success. About the Role As an Accounts Receivable Specialist, you will play a crucial role within our finance department, ensuring the smooth operation of our daily activities. You will be involved in generating customer invoices, managing receipts, and addressing inquiries from both customers and Ocado colleagues. This position is not just about handling numbers; it’s about gaining insights into the financial workings of a thriving enterprise. You will have the opportunity to familiarize yourself with our financial systems, contribute to process improvements, and ensure compliance with financial regulations and Ocado policies. If you are eager to learn, grow, and make a meaningful impact, we encourage you to apply!

About the Role Join Ocado Group as a Reliability Engineer, where you will be pivotal in enhancing the uptime of our state-of-the-art autonomous mobile robots and cloud-based software systems used in warehouse automation. Key Responsibilities Perform in-depth analyses to assess the reliability and performance of our innovative products, identify potential failure modes, and recommend enhancements to improve product reliability. Customer Issue Resolution: Efficiently diagnose and troubleshoot issues reported by customers, providing swift and effective solutions to ensure satisfaction and minimize operational downtime. Technical Support: Act as the primary support contact for customer inquiries related to reliability and performance, delivering clear and concise guidance. Provide remote assistance to third-party technicians or work independently at customer sites to carry out maintenance, upgrades, and retrofitting activities. Root Cause Analysis: Investigate reported customer issues, conduct thorough root cause analyses on failures, and drive remediation efforts while collaborating effectively with design engineering, supply chain, and reliability teams. Documentation and Reporting: Accurately document technical findings, solutions, and customer interactions. Prepare detailed reports on reliability trends, issues, and recommendations for product enhancements or design modifications. Continuous Improvement: Engage proactively in the enhancement of customer support processes, tools, and knowledge bases. Contribute to the development of preventive maintenance strategies and best practices for reliability. Training and Knowledge Sharing: Deliver training and support to customer support teams on relevant topics, ensuring they possess the necessary skills to effectively address customer inquiries. Provide technical writing and subject-matter expertise for training documentation. About You Proven experience in addressing system performance issues and maximizing uptime for customers. A strong drive for solving complex problems with a commitment to identifying root causes. Experience in developing tools for monitoring performance across intricate systems. Ability to assist customers in troubleshooting hardware and software issues. Practical knowledge in reliability engineering principles and methodologies.

About the RoleThe Accounts Payable Specialist will play a crucial role in executing departmental activities and ensuring the smooth operation of our global financial processes. This position is essential for supporting payroll tasks and managing accounts payable operations across our diverse international presence, including the United States, Bulgaria, Panama, Ireland, the United Kingdom, and India. You will leverage your exceptional organizational and analytical skills to foster the continuous growth of our dynamic company by mastering the payroll intricacies of each country and collaborating with both internal and external stakeholders. A-LIGN will rely on you to support management through thorough data audits, payroll processing, invoice management, and the execution of critical journal entries and reconciliations that uphold our financial integrity.

Mercier Consultancy Group is hiring Czech-speaking professionals for roles based in Sofia, Bulgaria. The company offers a fully funded relocation package to help new team members settle in smoothly. Positions are open to those interested in building a career in a supportive setting where Czech language skills are valued. What You Will Do Provide customer service and support to Czech-speaking clients in various industries. Handle inbound and outbound communications, offering guidance and solutions tailored to customer needs. Complete administrative tasks and keep accurate records to support daily operations. Collaborate with colleagues and other departments to deliver strong results. Participate in training sessions and development workshops to grow professional skills. Contribute to a positive workplace and adjust to life in Sofia. Relocation Support Mercier Consultancy Group covers relocation costs for those moving to Sofia, making the transition as smooth as possible.

Polish Language Roles in Sofia, Bulgaria Mercier Consultancy Group is hiring Polish speakers for roles based in Sofia, Bulgaria. These positions include full relocation support to help make the move as smooth as possible. What We Look For Fluent Polish language skills Strong communication abilities Interest in relocating to Sofia Relocation Support Comprehensive assistance is provided throughout the relocation process, from planning the move to settling in Sofia. If working in a new city and joining an international team sounds appealing, Mercier Consultancy Group encourages Polish speakers to apply.

Join Mercier Consultancy Group and seize a remarkable opportunity to work as a Finnish speaker in the vibrant city of Sofia, Bulgaria, complete with a fully funded relocation package! This position is perfect for individuals looking to enhance their careers in a dynamic international environment while embracing new cultural experiences.Key Responsibilities Assist Finnish clients with their inquiries and requirements via phone, email, and other communication channels. Deliver exceptional customer service by providing suitable solutions to client needs. Collaborate with various internal teams to ensure customer satisfaction. Document client interactions and maintain updates in CRM systems. Stay informed about product information, market trends, and company procedures.

Role Overview Mercier Consultancy Group is looking for Danish speakers interested in relocating to Sofia, Bulgaria. This role involves working with a range of clients, using Danish language skills to support and assist them. The company offers a full relocation package to help with the move. What You Will Do Communicate with clients in Danish, handling questions and requests Deliver service and support that meets client needs Help ensure clear communication and positive client experiences Relocation Support Full relocation package provided for moving to Sofia, Bulgaria Assistance to help make the transition as smooth as possible Location Details This position is based in Sofia, Bulgaria. The listing appears as remote from Lisbon, Portugal, but the actual work location is Sofia with relocation support.

Join the dynamic team at Mercier Consultancy Group as we unveil fantastic opportunities for Dutch speakers in Sofia, Bulgaria! This is your chance to advance your career while immersing yourself in a vibrant culture. We provide a comprehensive relocation package to ensure your move is seamless and stress-free.Key Responsibilities Deliver outstanding customer service in Dutch across multiple channels, including phone, email, and chat. Assist clients with inquiries regarding our products, services, and account management. Accurately document all customer interactions in our CRM system to uphold precise records. Troubleshoot and resolve customer issues efficiently, ensuring high satisfaction levels. Collaborate with team members to improve customer experience and support processes. Stay updated on product offerings, promotions, and relevant information to provide accurate assistance. Requirements Fluency in Dutch (both written and spoken) is essential; proficiency in English is advantageous. Previous experience in customer service or similar roles is preferred. Strong communication and interpersonal skills with a focus on customer satisfaction. Able to thrive in a fast-paced environment and manage multiple tasks. Familiarity with CRM tools and customer support software is a plus. A proactive personality with a can-do attitude towards challenges. Willingness to relocate to Bulgaria, with all relocation costs covered.

Join Mercier Consultancy as a Dutch Language Player Support Specialist in our vibrant gaming department located in Sofia, Bulgaria! In this dynamic role, you will be the key support representative for our Dutch-speaking gaming community, dedicated to delivering top-notch assistance and guidance to players.Your responsibilities will encompass managing player inquiries, troubleshooting game-related challenges, and fostering a welcoming atmosphere for our community. We seek passionate gaming enthusiasts with outstanding communication skills who can actively engage with our players.Key ResponsibilitiesDeliver exceptional support to Dutch-speaking players via email, chat, and social media channels.Resolve technical issues, gameplay questions, and account-related inquiries.Document player interactions accurately within our support system.Work collaboratively with other teams to address complex player issues.Gather and relay player feedback to improve services.Encourage a positive gaming environment through effective player engagement.Stay informed on the latest gaming trends and updates.

Join the vibrant team at Mercier Consultancy as a Romanian Player Support Specialist within our gaming department in Sofia, Bulgaria! In this vital role, you will be the primary support representative for our Romanian-speaking gaming community, dedicated to delivering outstanding assistance and creating memorable gaming experiences.As a Player Support Specialist, you will address player inquiries, troubleshoot game-related concerns, and foster a positive community atmosphere. We seek passionate gaming enthusiasts with excellent communication skills to engage effectively with our players.Key ResponsibilitiesDeliver exceptional support to Romanian-speaking players through email, chat, and social media platforms.Resolve technical issues, answer gameplay queries, and handle account-related inquiries.Maintain thorough documentation of customer interactions within our support system.Collaborate with cross-functional teams to effectively resolve complex player issues.Gather player feedback and relay it to the development team for continuous product enhancement.Contribute to creating a welcoming and engaging gaming community.Stay up-to-date with the latest gaming trends and updates relevant to our offerings.

French-Speaking Roles in Sofia, Bulgaria Mercier Consultancy Group is hiring French-speaking professionals to join the team in Sofia, Bulgaria. These positions offer a chance to build your career while experiencing life in a new city. Relocation Support Full relocation assistance is provided, so moving to Sofia comes with guidance and support at every step. The company handles logistics, allowing you to settle in smoothly and focus on your work. Location Details Role based in Sofia, Bulgaria Relocation from Paris, Île-de-France, France (remote application possible)

Irish-Speaking Roles in Sofia, Bulgaria Mercier Consultancy Group is hiring Irish-speaking professionals to join the team in Sofia. This move offers a chance to work in a new city and experience Bulgarian culture while building your career. Relocation Support The company provides a fully paid relocation package, covering the essentials for a smooth move to Sofia.

If you're passionate about EKO Bulgaria and eager to join our dynamic team but can't find a position that aligns with your expertise and experience, we encourage you to submit your application. We would love to learn more about you!

Role Overview Playtech is looking for a Monitoring Specialist in Sofia to help maintain the stability and performance of company systems. This role focuses on real-time monitoring and analysis of system performance. What You Will Do Monitor system health and performance using internal tools Analyze data to detect irregularities or issues Work with teams across the company to address and resolve problems quickly Proactively identify potential risks to system stability

Join avomind as a Key Account Manager and play a crucial role in driving our strategic initiatives in Bulgaria. You will be responsible for managing key client relationships, ensuring their needs are met while maximizing opportunities for growth. Your expertise will help us foster long-term partnerships and enhance our market presence.

Join Mercier Consultancy as a French Player Support Specialist in our vibrant gaming department located in Sofia, Bulgaria! As the primary support contact for our French-speaking gaming community, you will play a crucial role in delivering top-notch assistance and ensuring an enjoyable gaming experience.Your responsibilities will include addressing player inquiries, troubleshooting game-related issues, and fostering a welcoming environment for our players. We seek dedicated individuals with exceptional communication skills and a passion for enhancing the gaming community.Key ResponsibilitiesDeliver outstanding support to French-speaking players via email, chat, and social media platforms.Troubleshoot and resolve technical issues, gameplay inquiries, and account-related concerns.Accurately document all player interactions and support requests in our customer relationship management system.Collaborate with cross-functional teams to effectively resolve complex player issues.Gather and communicate player feedback to the development team for potential game enhancements.Contribute to creating a positive and engaging community atmosphere through exceptional support.Stay updated on the latest gaming trends and product developments.

Join Mercier Consultancy MD as a passionate Polish Speaking Content Moderator in the stunning city of Sofia, Bulgaria! We provide a comprehensive paid relocation package, allowing you to immerse yourself in a culturally rich environment while safeguarding the online experiences of our Polish-speaking community. In this vital role, you will review and moderate user-generated content, ensuring compliance with our community standards and fostering a positive atmosphere on our platform.Key Responsibilities Moderate and assess user-generated content in Polish to guarantee adherence to community guidelines. Classify content accurately and make informed moderation decisions based on established policies. Identify and escalate inappropriate content or policy violations to the appropriate teams. Analyze content trends and user interactions to enhance moderation strategies. Collaborate with team members to optimize content moderation processes and implement best practices. Stay informed about company policies concerning content moderation and community engagement.

Role Overview Mercier Consultancy Group is hiring Finnish speakers for roles based in Sofia, Bulgaria. These positions include comprehensive relocation support, covering all moving expenses. Work alongside a diverse group of colleagues and contribute to a range of projects that encourage collaboration and professional growth. What to Expect Full relocation package to Sofia, Bulgaria Opportunities to work on varied projects Collaboration with experienced professionals Supportive, team-oriented workplace Location Details While the company is listed as remote in Lisbon, these opportunities require relocation to Sofia, Bulgaria. All relocation costs are fully covered.

Mercier Consultancy MD is excited to present a unique opportunity for Latvian-speaking professionals to become part of our enthusiastic team in the lively city of Sofia, Bulgaria. This position includes a fully funded relocation package, allowing you to experience a new culture while applying your language expertise in a rewarding professional setting. Join a diverse and dynamic team dedicated to providing exceptional support to our clients and customers.Key Responsibilities Communicate with Latvian-speaking clients through phone, email, and chat to address their needs effectively. Provide accurate and helpful information to assist clients with their inquiries. Manage customer requests and applications, ensuring that all interactions are documented properly in our CRM system. Work collaboratively with various departments to deliver outstanding service and resolve customer issues efficiently. Stay informed about industry trends and services to enrich the customer experience. Keep detailed records of client interactions and prepare reports as necessary.

At bunq, we prioritize the safety of our users' finances. As a Reporting Agent, you will play a vital role in identifying, reporting, and preventing fraudulent activities to protect our community. Your mission is to enhance our reporting operations and ensure compliance with local regulations, all while making life easier for our users Take OwnershipYour key responsibility is to safeguard our users by promptly identifying suspicious activities and reporting them according to legal and regulatory standards In your role as a Reporting Agent within the User Quality team, you will:Ensure compliance by reporting suspicious activities to relevant Financial Intelligence Units (FIUs) and adhering to country-specific financial crime reporting protocols.Develop clear procedures and continually refine reporting processes through gap analysis and automation, enhancing scalability, accuracy, and regulatory compliance.Monitor reporting performance using analytics tools such as Retool, Looker, and Google Sheets while managing all outstanding CAP items within established deadlines.