Java Software Engineer at Capital | Sofia City, Bulgaria

Join us at Capital, a prominent trading platform renowned for its award-winning technology and exceptional client experiences. As we expand our global reach, we seek talented individuals to enrich our growing team.We're on the lookout for motivated Java Software Engineers to bolster our Backend Team and contribute to our innovative trading solutions! Our engineering team is crucial in maintaining the reliability, speed, and security of our offerings. By focusing on performance enhancement, user experience, compliance, and data protection, your contributions will be vital in ensuring seamless and secure trading for our clients.We value engineers who not only write exceptional code but also embody our core values. We want individuals who are eager to accelerate, ready to innovate and develop, who understand the importance of listening, respecting, and supporting, who aim to surpass client expectations, and who take complete ownership to drive meaningful outcomes.

Join our dynamic team at Capital, a premier trading platform recognized globally for its innovative technology and exceptional client service. As we continue to expand our reach, we are seeking a dedicated Client Service Specialist fluent in Dutch to enhance our client experience and support our operations. If you are passionate about providing top-notch service and thrive in a fast-paced environment, we want to hear from you!

Join Mercier Consultancy as a Dutch Language Player Support Specialist in our vibrant gaming department located in Sofia, Bulgaria! In this dynamic role, you will be the key support representative for our Dutch-speaking gaming community, dedicated to delivering top-notch assistance and guidance to players.Your responsibilities will encompass managing player inquiries, troubleshooting game-related challenges, and fostering a welcoming atmosphere for our community. We seek passionate gaming enthusiasts with outstanding communication skills who can actively engage with our players.Key ResponsibilitiesDeliver exceptional support to Dutch-speaking players via email, chat, and social media channels.Resolve technical issues, gameplay questions, and account-related inquiries.Document player interactions accurately within our support system.Work collaboratively with other teams to address complex player issues.Gather and relay player feedback to improve services.Encourage a positive gaming environment through effective player engagement.Stay informed on the latest gaming trends and updates.

Join our dynamic team as a Data Analyst specializing in Financial Analytics at Capital. In this role, you will leverage your analytical skills to drive insights from financial data, support decision-making processes, and contribute to strategic initiatives. You will work closely with cross-functional teams to ensure data integrity and provide actionable recommendations.

Join the vibrant team at Mercier Consultancy MD, where we are excited to present a unique opportunity for Estonian-speaking professionals to advance their careers in the beautiful city of Sofia, Bulgaria. This position not only offers you a challenging role but also includes a fully covered relocation package, giving you the chance to explore a thriving European market with a rich culture and plenty of opportunities for personal and professional growth.Key Responsibilities Engage in both inbound and outbound communication with Estonian-speaking clients, ensuring top-notch customer service and support. Address client inquiries, troubleshoot issues, and provide effective solutions. Keep detailed and accurate records of client interactions and promptly update relevant databases. Collaborate effectively with team members and cross-functional departments to enhance customer experience and service delivery. Participate in ongoing training sessions to stay informed about company products, services, and policies.

Join our dynamic team at Capital as a Client Services Specialist, where you will be the first point of contact for our valued clients. Your role will involve addressing client inquiries, troubleshooting issues, and ensuring a high level of customer satisfaction. This position requires excellent communication skills in English and a passion for delivering exceptional service.

Join our dynamic team at Capital as a Back Office Payments Officer specializing in Cryptocurrency Operations. In this pivotal role, you will be responsible for managing and processing cryptocurrency transactions, ensuring compliance with regulations, and optimizing payment workflows. This position offers a unique opportunity to work at the forefront of the evolving cryptocurrency landscape.

ABOUT TIDEAt Tide, we empower SMEs to streamline their operations and save both time and money. We offer not just business accounts and banking services, but a suite of integrated administrative solutions ranging from invoicing to accounting.Tide is revolutionizing the small business banking sector with a global membership exceeding 1.8 million across the UK, India, Germany, and France.By leveraging the latest technology, our solutions are crafted specifically for SMEs. With rapid onboarding, low fees, and innovative features, we are committed to making data-driven decisions that align with our mission: helping SMEs save time and resources so they can focus on their passions.Tide facts:Tide serves SMEs in the UK, India, Germany, and France.Our membership exceeds 1.8 million, including 800,000 in the UK and 1,000,000 in India, with rapid growth.We have successfully raised over $300 million in funding.Our team consists of over 2,500 diverse Tideans globally.Our offices span Central London, with a technology and member support center in Sofia, Bulgaria, and additional centers in Serbia, Romania, Lithuania, and Hyderabad, alongside offices in Gurugram, New Delhi, Berlin, Paris, and Luxembourg.ABOUT THE ROLE:As the CRM Manager for Wealth, you will enhance an existing program that is primed for expansion, focusing on optimization, personalization, and automation. You will spearhead the campaign delivery and planning processes to establish a premier automation and personalization initiative across various marketing channels and interactions, aimed at engaging and nurturing our members' investment portfolios.Your proven track record in testing and improving KPIs will be crucial. We are a motivated team passionate about the challenges we tackle, valuing collaboration and immediate feedback over prolonged discussions.Your Responsibilities Will Include:Developing the campaign strategy for various Tide Payment products.Tracking, analyzing, and presenting Tide Wealth KPIs and campaign performance to the department and stakeholders.Creating, executing, and refining campaign workflows.Establishing a comprehensive testing and personalization roadmap aligned with the product team.Supporting overall team forecasting efforts.Managing stakeholder relationships effectively.

Mercier Consultancy is hiring a Dutch-Speaking Customer Service Representative for its Client's Consumer Services Department. This hybrid role is primarily based in Sofia, Bulgaria, though the job post appears in The Hague, South Holland, Netherlands. The position suits those fluent in Dutch who want to help customers and build positive experiences. What You Will Do Handle customer questions and requests in Dutch by phone, email, and chat. Support customers with topics like billing, account management, and product details. Resolve complaints and troubleshoot issues with professionalism. Document all customer interactions and transactions accurately in the CRM system. Work closely with internal teams to address and resolve customer concerns quickly. Keep current on company products, policies, and industry updates to provide informed support. What We Look For Fluency in Dutch. Strong communication skills across phone, email, and chat. Attention to detail when recording customer interactions. Ability to collaborate with colleagues and maintain a high standard of service.

Join Mercier Consultancy as a Polish-Speaking Digital Trust & Safety Specialist in Sofia, Bulgaria, with a fully compensated relocation package. This is a remarkable opportunity for Polish-speaking professionals eager to enhance their careers in the vibrant realm of digital trust and safety on an international platform.In your role as a Digital Trust & Safety Specialist, you will be pivotal in safeguarding the integrity of our digital platforms by diligently monitoring, investigating, and addressing safety issues. Your proficiency in Polish and your knowledge of digital safety protocols will be essential for fostering user trust and ensuring adherence to platform guidelines.Key Responsibilities Monitor digital content and user engagement for potential safety threats and policy breaches. Swiftly address safety reports and carry out comprehensive investigations. Work collaboratively with various teams to design and refine safety protocols. Educate and guide users on best practices for digital trust and safety. Analyze data trends related to safety and compile reports to drive continuous improvement initiatives. Stay abreast of industry standards, regulations, and advancements in digital safety. Conduct training sessions to elevate awareness of trust and safety challenges within the organization.

Join Mercier Consultancy in collaboration with Riot Games for an exhilarating opportunity as a Greek-Speaking Player Support Specialist in Sofia, Bulgaria. Enjoy fully funded relocation as you become part of one of the most esteemed gaming companies in the world, contributing to a passionate team focused on providing outstanding player experiences.As a Player Support Specialist, you will be the primary contact for Greek-speaking users, delivering prompt and effective assistance to ensure a seamless and enjoyable gaming journey. Your enthusiasm for gaming and strong communication skills will play a vital role in nurturing a vibrant and supportive community for players.Key Responsibilities Provide exceptional support to Greek-speaking players via email, chat, and social media. Investigate and resolve technical issues, gameplay inquiries, and account-related concerns. Keep precise records of player interactions and support tickets within designated systems. Work closely with cross-departmental teams to tackle complex issues and enhance player satisfaction. Collect and relay player feedback to Riot Games' development teams to improve game quality and player engagement. Foster and maintain a positive gaming community through professional, empathetic interactions. Stay informed about new game updates, trends, and Riot Games’ offerings. Fully funded relocation assistance to Sofia, Bulgaria is provided for successful candidates.

We are seeking a dynamic and innovative Product Owner with a strong focus on the cryptocurrency sector. In this role, you will be responsible for defining product vision, strategy, and roadmap. You will collaborate closely with cross-functional teams to deliver market-leading products that meet the needs of our customers.Your expertise in the crypto domain will be crucial as you navigate the complexities of this fast-paced industry. You will engage with stakeholders to gather requirements, prioritize features, and ensure alignment with business objectives.

Join tide as a Collections Specialist, where you will play a pivotal role in ensuring timely payments and maintaining positive relationships with our clients. Your fluency in German will be essential in communicating effectively with our diverse customer base.In this dynamic position, you will handle collections inquiries, resolve payment issues, and collaborate closely with our finance team to streamline processes. Your proactive approach and problem-solving skills will be key in helping us achieve our financial goals.

About Tide Tide supports small and medium enterprises (SMEs) by helping them manage finances and streamline operations. Alongside business accounts and banking services, Tide offers a range of administrative tools, from invoicing to accounting solutions. More than 1.8 million members across the UK, India, Germany, and France use Tide. The company focuses on quick onboarding, low fees, and features designed specifically for SMEs, aiming to help business owners save time and money. Available to SMEs in the UK, India, Germany, and France Over 1.8 million members: 800,000 in the UK and 1,000,000 in India Secured over $300 million in funding 2,500+ employees worldwide Offices in Central London, Sofia (Bulgaria), Serbia, Romania, Lithuania, Hyderabad, Gurugram, New Delhi, Berlin, Paris, and Luxembourg About the Talent Team Tide's hiring plans support growth, new product launches, and market expansion. Building a strong team is a top priority. The Talent team includes full-cycle Recruiters based in the UK, Central and Eastern Europe, and India. Talent Partners work across all stages of recruitment, so each day brings different challenges. This role suits someone who enjoys working in a scaling environment. Talent Partners have room to shape processes and influence how Tide attracts talent. What You Will Do Manage end-to-end recruitment for high-volume Operations and Marketing positions, focusing on a positive candidate experience. Create and apply sourcing strategies to find and engage top candidates using multiple channels. Lead interviews and assessments, evaluate candidates' strengths and areas for growth, minimize bias, and advise hiring managers. Maintain accurate data in the Applicant Tracking System (ATS) throughout the recruitment process. Location and Contract This is a fixed term contract role based in Bulgaria.