Technical Support Analyst at Rain | Singapore

About RainRain is pioneering the future of payments, enabling the next generation of transactions worldwide. We are a dynamic team of innovative builders and experienced founders, creating infrastructure that makes stablecoins practical for everyday use. Our solutions empower card transactions, cross-border payments, B2B purchases, remittances, and much more. Partnering with fintechs, neobanks, and various institutions, we help them launch inclusive and efficient solutions that reach a global audience. Join us in shaping a borderless financial future at a rapidly growing company supported by leading investors in fintech, crypto, and SaaS.Our CultureAt Rain, we champion an open and accessible work environment. You will have the opportunity to grow into a role that aligns with your aspirations, with every team member allowed the freedom to share ideas and influence our company's trajectory.Role OverviewWe are seeking dedicated Technical Support Analysts to provide outstanding support for Rain’s platform and integrations. Your role will involve troubleshooting complex issues, assisting both internal and external partners, and ensuring our infrastructure and user experience remain seamless.Engage at the intersection of technology and finance, tackling real-world challenges with a global impact.Collaborate with a team of intelligent, driven professionals dedicated to building the future of payment infrastructure.Enjoy a flexible, fully remote work environment with ample growth opportunities.Contribute to a company that is redefining the usage of stablecoins across the globe.Your ResponsibilitiesInvestigate and resolve intricate customer and partner issues related to Rain’s systems, APIs, and integrations.Examine logs, dashboards, and transaction data to diagnose root causes and escalate issues as necessary.Work closely with Product, Engineering, and Compliance teams to resolve technical incidents.Maintain precise documentation and develop troubleshooting guides for frequently encountered issues.Monitor trends and propose enhancements to prevent future issues.Assist with testing new features, integrations, and platform updates as needed.

Join Accion Labs as a Support Analyst and become an integral part of our dedicated team in Singapore. In this role, you will be responsible for troubleshooting and resolving technical issues, providing exceptional customer service, and assisting clients in navigating our software solutions. Your analytical skills and attention to detail will play a crucial role in enhancing our service delivery and ensuring client satisfaction.

Join Our Team as an Operations Support Analyst!As an Operations Support Analyst at AvePoint, you will play a crucial role in delivering exceptional technical support to our end users. Your responsibilities will include:Offering expert technical assistance on a wide range of hardware and software issues.Efficiently responding to, documenting, resolving, or escalating incidents, change requests, or service tickets in alignment with Service Level Agreements.Maintaining high service standards and continuously improving service quality through effective support.Being available for on-call support, accommodating varied shifts including nights, weekends, and holidays as needed.Identifying problem interdependencies and collaborating to devise innovative solutions under guidance.Exhibiting sound judgment and initiative when making decisions in dynamic situations.

KnowBe4 is a provider of Human Risk Management solutions, working with more than 70,000 organizations worldwide. Based in Singapore, the company has over 15 years of experience helping businesses protect their workforce and AI systems. Since 2016, KnowBe4 has included AI in its security offerings, aiming to set industry standards. Its HRM+ solution brings together risk intelligence, technical safeguards, and customized training to help organizations strengthen security culture and address human risk. This approach also supports defenses against deepfakes and new threats driven by AI. KnowBe4 emphasizes both cybersecurity and environmental responsibility, viewing resilience as the protection of people, data, and the planet.

Join Our Team at Plaud Inc.At Plaud, we are revolutionizing the way professionals engage with artificial intelligence. As the world's most trusted AI work companion, we enhance productivity and performance through our innovative note-taking solutions, proudly serving over 1,000,000 users globally since 2023.Our mission is to amplify human intelligence, crafting next-generation infrastructure and interfaces that capture, extract, and utilize insights from the spoken, heard, seen, and thought. Headquartered in San Francisco and incorporated in Delaware, Plaud is at the forefront of human-AI interaction, driven by a unique combination of hardware and software. Our commitment to data security and privacy is underscored by our compliance with ISO 27001, ISO 27701, GDPR, SOC 2, HIPAA, and EN 18031 standards.

Join our dynamic team at Accion Labs as a Support Analyst, where you will play a crucial role in providing exceptional support to our clients. You will be responsible for troubleshooting issues, ensuring customer satisfaction, and contributing to the continuous improvement of our services.

About RainRain is at the forefront of revolutionizing global payments. Our dedicated team of innovators and seasoned entrepreneurs is committed to making stablecoins practical for everyday transactions, enabling card payments, cross-border transactions, B2B purchases, remittances, and beyond. We collaborate with fintech companies, neobanks, and financial institutions to launch solutions that are accessible, inclusive, and efficient. Join us to make a significant impact at a rapidly growing company backed by leading investors in the fintech, crypto, and SaaS sectors, including Sapphire Ventures, Norwest, and Galaxy Ventures. If you're driven, inquisitive, and eager to contribute to a borderless financial future, we want to hear from you.Our CultureAt Rain, we foster an open and collaborative environment. You will have the opportunity to develop in a role that aligns with your aspirations. Every team member is empowered to explore new ideas and influence the direction and vision of our company.Role OverviewAs a Solutions Architect, you will collaborate closely with our business, operations, and engineering teams to help potential clients fully grasp Rain’s offerings, evaluate technical compatibility, and expedite the transition from interest to implementation. This dynamic role combines product expertise, customer understanding, and excellent communication skills, enabling you to bridge the gap between our customers and our technical roadmap as we scale.Key ResponsibilitiesOversee customer onboarding from technical discovery through to production deployment.Diagnose client technical challenges and provide hands-on assistance for Rain's platform integrations.Facilitate customer discussions regarding API functionalities and guide clients through the development process on the Rain platform.Collaborate with product and engineering teams to relay structured customer feedback and influence product roadmap decisions.Serve as a liaison between customer requirements and engineering solutions, advocating for necessary fixes.Ideal Candidate ProfileMinimum of 4 years of technical experience in system integrations, such as Solutions Engineer, Support Engineer, or Implementation Specialist roles.Bachelor's degree in Engineering, Business, Computer Science, Information Technology, or a related field from an accredited institution.Exceptional communication skills with a proven ability to articulate complex technical concepts to non-technical stakeholders.Strong analytical and problem-solving skills, with a customer-centric approach.

About the Company:Avomind stands as a premier managed IT and cybersecurity provider in Australia and New Zealand, founded in 2015. With a global workforce exceeding 400 professionals, we serve as a pivotal technology partner, guiding organizations through the complexities of the modern threat landscape. Our expertise lies in integrating robust IT and cloud management with cutting-edge cybersecurity measures, ensuring compliance and remediation across diverse sectors.Our extensive capabilities in delivering comprehensive managed services—including infrastructure, security, cloud transformation, and modern workplace solutions—empower organizations to maintain productivity, resilience, and security in a rapidly changing environment.We excel in navigating intricate regulatory frameworks across industries such as finance, healthcare, legal, construction, not-for-profit, and manufacturing.About the Role:The IT Support Analyst plays a crucial role in delivering outstanding customer service and technical support—both remotely and on-site—to our clients. This position requires the establishment and maintenance of strong relationships, embodying the qualities of a trusted advisor.Key Responsibilities:Deliver comprehensive helpdesk/service desk support to all users.Provide IT and application support across the organization.Oversee and maintain all technological infrastructure.Manage relationships with third-party vendors and contractors.Conduct Asset Management tasks efficiently.Facilitate the implementation of new technologies.Focus on customer service excellence.Support and mentor IT Support Coordinators and technicians.Act as an escalation point for complex issues faced by IT Support Coordinators and Technicians.Role Outcomes:The IT Support Analyst will predominantly provide remote support under the supervision of the Support Team Lead and as part of a collaborative team.This role encompasses, but is not limited to:Engaging with customers via email and phone.Assisting with software installations and updates.Logging and categorizing service requests through the helpdesk system (ConnectWise).Resolving phone and email tickets in a timely and professional manner, emphasizing high-quality customer service.Staying informed on emerging technologies and participating in ongoing training and skill development.Handling more intricate technical challenges.Assisting in network and server management.Taking ownership of customer environments and providing specialized expertise.Maintaining confidentiality to protect the organization’s integrity.Upholding the company’s values in all interactions.

About RainAt Rain, we are redefining the future of payments globally. As a dynamic team of innovators and seasoned founders, we empower the utilization of stablecoins in real-world scenarios, facilitating seamless card transactions, cross-border payments, B2B purchases, remittances, and beyond. Our strategic partnerships with fintech companies, neobanks, and institutions enable us to launch inclusive and efficient solutions. Join us at this rapidly growing company backed by top investors in fintech, crypto, and SaaS, including Sapphire Ventures, Norwest, Galaxy Ventures, and Lightspeed. If you're curious, bold, and eager to help shape a borderless financial landscape, we want to hear from you.Our EthosWe embrace an open and egalitarian culture, empowering all team members to pursue their goals. You will have the freedom to explore ideas and make a significant impact on our company's roadmap and vision.Role OverviewWe are on the lookout for a Customer Experience Associate to enhance our growing Customer Experience team. In this pivotal role, you will represent Rain to our customers, assisting them in resolving issues, understanding our products, and gaining confidence in our services. Collaborating closely with colleagues, the CX Team Lead, and cross-functional teams in Operations, Compliance, and Product, you will deliver clear, empathetic, and dependable support.Revolutionize the use of stablecoins in everyday financial interactions.Join a mission-driven team committed to accuracy, transparency, and customer trust.Enjoy a hybrid work environment—collaborate in person at our Singapore office while maintaining flexibility.Explore growth opportunities into CX leadership, Operations, or cross-functional roles.Your ResponsibilitiesProvide assistance to customers through email, chat, and phone, ensuring accurate, friendly, and timely support.Troubleshoot account, card, and transaction-related issues using Rain's internal systems.Identify and escalate complex cases to the CX Team Lead or other internal teams for expedited resolution.Document customer interactions clearly and consistently in our support platform (Zendesk).Collaborate with Operations, Product, and Compliance teams to highlight recurring issues.

About AirwallexAirwallex is a pioneering unified payments and financial platform designed for global businesses. Our innovative infrastructure and software empower over 200,000 companies worldwide—including renowned names like Brex, Rippling, Navan, Qantas, and SHEIN—with fully integrated solutions for managing business accounts, payments, spend management, treasury services, and embedded finance on a global scale.Founded in Melbourne, our team comprises over 2,000 of the brightest minds in technology, spread across 26 offices globally. With a valuation of US$8 billion and support from top-tier investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of creating the future of global payments and financial services. If you're ready to embark on the most ambitious journey of your career, we invite you to join us.Attributes We ValueWe seek builders with a founder's mindset who are eager to create real impact, accelerate their learning journey, and embrace true ownership. You will bring strong expertise related to your role, exceptional critical thinking skills, and a passion for our mission and operating principles. We appreciate those who move swiftly with sound judgment, explore deeply with genuine curiosity, and make decisions based on first principles, striking a balance between speed and thoroughness.Collaboration and humility are key; you will transform ideas from concept to product and ensure that tasks are completed comprehensively. Leveraging AI, you will work smarter to solve problems efficiently. Here, you will tackle complex, high-visibility challenges alongside exceptional colleagues and advance your career as we shape the future of global banking. If this resonates with you, let's build what’s next together.Who We AreAirwallex is a tech-driven company redefining how businesses operate on a global scale. Our advanced financial infrastructure provides a modern technology stack that allows companies to function internationally without the burdens of the outdated global financial system.Businesses leverage Airwallex as their comprehensive global financial services platform. Whether facilitating payments from customers locally or internationally, Airwallex streamlines operations, saving companies time and resources by offering real-time, reliable, and cost-effective financial solutions. Our web and API services cater to businesses of all sizes, from startups to large enterprises.

About Thunes Thunes operates a global payment network, connecting members to real-time money movement in over 130 countries and more than 80 currencies. With direct links to more than 7 billion mobile wallets and bank accounts, Thunes supports transactions through 350+ payment methods, including GCash, M-Pesa, Airtel, MTN, Orange, JazzCash, Easypaisa, AliPay, and WeChat Pay. The company’s Smart Treasury Management Platform and compliance infrastructure help deliver speed, control, visibility, protection, and cost efficiency for international payments. Thunes works with major names in the gig economy, such as Uber and Deliveroo, as well as super-apps like Grab and WeChat, MTOs, fintechs, PSPs, and banks. Headquartered in Singapore, Thunes has offices in 14 cities worldwide, including Barcelona, Beijing, Dubai, London, Manila, Nairobi, Paris, Riyadh, Atlanta, San Francisco, Sao Paulo, and Shanghai. More information is available at Thunes. Role Overview: Technical Support Engineer (Singapore) The Technical Support Engineer joins the Singapore office, reporting to the Technical Support Engineer Lead. This role is part of a team dedicated to maintaining the stability, performance, and integrity of Thunes’ global payment platform. Working at Thunes means operating on an international scale and collaborating with well-known FinTech brands. The company is growing rapidly and has a direct impact on financial services in both developed and emerging markets. What You Will Do Serve as an escalation point for L1 and NOC teams, handling complex technical investigations. Resolve high-impact operational issues affecting partners and internal systems. Apply analytical reasoning and hands-on debugging to troubleshoot problems across application, infrastructure, and data layers. Work closely with Engineering, Product, and Infrastructure teams to address incidents and strengthen operational capabilities. Team and Impact The Technical Operations team ensures the reliability and performance of the platform. This position involves proactive problem solving, in-depth analysis, and collaboration across multiple technical domains. The work goes beyond reactive support and plays a key role in improving overall system operations.

Activate Interactive Pte Ltd is a premier technology consultancy based in Singapore, with operations extending to Malaysia and Indonesia. Our mission is to empower clients with impactful, cost-efficient, and high-quality end-to-end application development solutions, including mobile and web applications, as well as cloud technologies that eliminate technological barriers and enhance business efficiency.We are deeply committed to making a positive impact on the lives of individuals and the environment through the innovative use of technology. To achieve this, we foster a supportive work environment where our employees can reach their full potential and continuously drive innovation.We are currently seeking passionate individuals to join our expanding team. If you are excited about being part of a company that thrives on leveraging mobile and web technologies to improve lives, we would love to connect with you.The Co-Development Business Unit is looking for a Technical Business Analyst.This role involves working closely with Singapore Government Agencies.This is a fixed-term contract position with a duration of 2 years.Key Responsibilities:Collaborate with product managers, engineers, and policy leads to facilitate the seamless rollout of new features and modifications impacting the product.Assist in the operationalization of agency engagements by coordinating processes, documentation, and testing.Map data flows and user journeys across systems; identify dependencies, risks, and areas for improvement.Oversee and manage operational issues related to identity records, ensuring the accuracy and consistency of user data across systems.Create playbooks, standard operating procedures (SOPs), and internal documentation to bolster operational readiness and enhance cross-team collaboration.Analyze operational data to uncover trends, prioritize initiatives, and foster continuous improvement.Serve as a liaison between frontline and technical teams to ensure efficient issue resolution and feedback mechanisms.

Join Accion Labs as a Java Support Analyst, where you will play a crucial role in assisting clients with technical issues related to Java applications. Your expertise will help ensure that our systems run smoothly and efficiently, contributing to the overall success of our projects.

About ChalkChalk is at the forefront of developing an innovative data platform that drives the future of machine learning applications. We dismantle the complexities, latency, and scaling limitations that have historically hindered ML capabilities. Our platform merges the performance speed of Rust with user-friendly tools that developers appreciate. Industry leaders rely on Chalk for critical applications, including preventing fraudulent credit card transactions, identity verification, and optimizing clean energy capture. Recently, we secured a $50 million Series A funding, led by Felicis.About the RoleAs a Support Engineer at Chalk, you will serve as a vital technical support specialist, ensuring our customers enjoy exceptional interactions with our products. You will engage directly with clients across various sectors such as finance, healthcare, and e-commerce, assisting them in troubleshooting and optimizing their use of Chalk's platform. This position provides a remarkable opportunity to gain in-depth knowledge of our technology, collaborate closely with our Engineering and Forward Deployed Engineering teams, and make a significant impact on customer satisfaction and product excellence.Key ResponsibilitiesDeliver front-line technical support to Chalk customers, quickly diagnosing and resolving technical challenges.Work in tandem with Engineering to escalate and effectively resolve complex issues.Cultivate deep product knowledge to empower customers to derive maximum value from Chalk.Document solutions, create knowledge-base articles, and share insights to mitigate recurring issues.Spot opportunities to enhance product reliability, usability, and customer satisfaction.QualificationsSolid technical background with experience in technical support or software engineering.Proficient in Python and SQL.Excellent troubleshooting, problem-solving, and analytical abilities.Outstanding written and verbal communication skills.Ability to collaborate efficiently with both technical and non-technical teams.Prior experience in customer-facing technical roles is highly advantageous.

Role overview The Senior Implementation Manager at rain leads the planning, execution, and delivery of strategic projects in Singapore. This position ensures that each implementation stays within defined scope, schedule, and budget, while supporting company objectives through effective project alignment. What you will do Oversee project planning and manage the delivery of complex implementations Coordinate activities with cross-functional teams throughout each project Work directly with clients to gather requirements and monitor progress Track project timelines, budgets, and scope to help achieve successful results Share updates on project status and address issues as they come up Requirements Experience managing large-scale or strategic projects Strong communication and problem-solving abilities Comfort working with both internal teams and external clients History of delivering projects on schedule and within budget Location This role is based in Singapore.

Menlo Security helps organizations connect securely and collaborate with confidence. The company supports a broad client base, including Fortune 500 firms, nine of the ten largest global banks, and essential government agencies. With remote work on the rise, Menlo Security's mission has never been more relevant. About the Role Menlo Security is hiring an IT Support Specialist for the Singapore office to assist both local and remote teams across the APAC region. This role focuses on technical support for end-users, covering hardware, software, networking, and business applications. The position combines remote support with on-site presence in Singapore two to three days a week, occasionally on short notice. What You Will Do Manage IT tickets using JIRA IT Service Management and Slack channels, as well as handle ad hoc requests, following established SLAs. Deliver attentive customer service throughout the entire support process. Document troubleshooting steps and solutions for internal users. Provide remote support and be available for in-person assistance in the Singapore office as needed. Lead onboarding sessions for new hires, often remotely, accommodating different time zones and locations. Promote proactive IT support by monitoring systems, preventing incidents, and sharing best practices and training with users. Work with third-party suppliers and vendors to manage IT equipment needs. Who Thrives Here The team values empathy, adaptability, and strong ethics. Success in this role comes from being organized, focused on service, open to feedback, and confident in offering guidance. Diagnostic and analytical skills, along with clear communication and the ability to prioritize, are essential. About Menlo Security Menlo Security is backed by investors including Vista Equity Partners, General Catalyst, JPMC, American Express, HSBC, and Ericsson Ventures. The company is growing beyond 400 employees and is positioned for further expansion.

Join AvePoint as an Application Support Analyst!As a key member of our team, you will play a crucial role in ensuring the smooth operation and support of our production applications. Your expertise will contribute to enhancing our system performance and user satisfaction.Key Responsibilities:Monitor Production Systems: Utilize monitoring tools and dashboards to ensure optimal health and performance of our production applications.Incident Management: Proactively address and resolve application incidents, minimizing disruption to business operations while meticulously documenting incident details and resolutions.Root Cause Analysis: Analyze recurring issues, conduct thorough investigations, and implement corrective actions to prevent future occurrences.Collaboration: Work effectively with development, QA, and operations teams to swiftly identify and resolve application issues.Performance Tuning: Assess application performance and implement tuning strategies to enhance system efficiency.Deployment Support: Assist in deploying new releases and patches, ensuring minimal impact on production services.Documentation: Maintain thorough documentation of application support protocols, incident resolutions, and system configurations.User Support: Provide exceptional support to end-users and stakeholders, addressing queries and issues related to production applications.Continuous Improvement: Identify and recommend process improvements and automation opportunities to elevate the efficiency and reliability of application support.

Join Wise as an Enterprise Technical Support Engineer and become a crucial part of our dynamic support team. In this role, you will leverage your technical expertise to assist our enterprise clients in navigating and optimizing their use of Wise's innovative financial solutions.Your responsibilities will include troubleshooting complex technical issues, providing outstanding customer service, and ensuring our clients achieve their desired outcomes. You will work closely with various teams to enhance product functionality and user experience.

We are seeking a dedicated and detail-oriented Production Support Analyst to join our dynamic team at Accion Labs. In this role, you will be responsible for ensuring the smooth operation of production processes, troubleshooting issues, and providing timely support to our clients.Your expertise will be instrumental in enhancing our production capabilities and driving efficiency. The ideal candidate will possess strong analytical skills, a proactive approach to problem-solving, and a commitment to delivering exceptional service.

Technical Support EngineerPosition OverviewAt Genetec, we leverage innovative software tools to diagnose and resolve complex technical challenges and service disruptions, significantly enhancing customer satisfaction. This position plays a crucial role in delivering prompt and accurate technical support based on a deep technical understanding of Genetec solutions.You will be responsible for various tasks, including onsite field support, in collaboration with the internal technical support team and R&D engineers.Main Responsibilities■ Technical Support Duties· Utilize software tools to diagnose and resolve technical issues.· Provide clear and concise technical explanations to customers.· Implement problem-solving based on established processes.· Swiftly escalate significant customer issues through appropriate channels.· Collaborate with other technical support personnel and R&D engineers to resolve issues.· Build and maintain trust with new and existing customers.· Acquire and maintain extensive knowledge of Genetec solutions.· Contribute to support process improvements and software enhancements.· Assist in creating technical documentation and knowledge base articles.· Properly record customer issues in ticketing systems and CRM tools.■ Field Support Duties· Install, audit, assess, maintain, and provide technical support for Genetec systems at client sites.· Conduct Proof of Concept (PoC), onsite technical support, system deployments, onboarding, training, audits, and assessments.· Act as the technical liaison between Genetec and customers.· Organize product and feature requirements based on customer feedback and assist in development.· Provide technical consultations regarding strategic planning, best practices, upgrades, and concerns.· Offer flexible technical consulting for software implementation, integration, training, and change requests.Application Qualifications· Graduated from a technical school or possess a Bachelor's degree in Computer Science, Computer Engineering, Electronic Engineering, or a related field.· Initial experience in similar roles (support, IT, networking, etc.).· Strong analytical and troubleshooting skills related to hardware and software.· Ability to act flexibly and proactively while managing multiple tasks and priorities.· Experience in customer relations, technical support, or project management.· Willingness to learn new technologies and grow with software evolution.· Ability to work independently while valuing teamwork.· Experience in physical security (video surveillance, access control systems).· CCNA certification is a plus.· Proficient in English communication (both verbal and written).· Must possess a valid driver's license and passport, with the ability to travel up to 35%.Technical Skills· Knowledge of Windows OS (Active Directory, file sharing, IIS, clustering, GPO, performance monitoring, etc.) and troubleshooting skills.· Advanced understanding of networking and IP protocols.· Experience in configuring and troubleshooting network devices such as switches and routers.· Operational experience with IP-based video security systems (CCTV) or access control.· Experience using SQL databases.· Understanding of TCP/IP/UDP protocol stacks.· Knowledge of network storage (SAN, NAS, iSCSI) principles and best practices.· Basic understanding of server virtualization.Preferred Skills and Experience· Previous experience in a similar technical support role.