Support Engineer at SonarSource | Singapore

Who is Sonar?At Sonar, we empower developers to enhance code quality and security before it impacts production. By leveraging AI assistants, we significantly boost developers' productivity and foster an optimal developer experience through efficient workflows. Our solutions are designed to analyze all code—be it from your internal team, AI-generated, or third-party sources—ensuring the creation of more secure, reliable, and maintainable applications. Grounded in the open-source community, Sonar supports a multitude of programming languages, frameworks, and infrastructure technologies, serving over 7 million developers and 400,000 organizations globally, including high-profile clients such as the DoD, Microsoft, NASA, MasterCard, Siemens, and T-Mobile.Our commitment extends beyond just product development; we believe in fostering a strong internal culture that values accountability, positivity, empathy, and passion. We are intentional in our decision-making, moving with urgency while maintaining clarity of intent. Our operational effectiveness is matched by our collective teamwork, driving us towards our goals as One Team.At Sonar, CODE is more than just an acronym—it's our guiding principle.

Why You Should Join Us: At SonarSource, we are a team of passionate and innovative professionals dedicated to empowering organizations to develop responsible, secure, and high-quality code efficiently and effectively. Our mission is to address the root causes of coding issues—specifically at the source code level—ensuring that our solutions provide real, long-term improvements. With a vibrant culture that spans across the globe, we have office hubs in the USA, Switzerland, the UK, Singapore, and Germany. We believe in fostering a work environment where team members are excited to contribute to a product they are proud of, collaborating with motivated peers. With strong ties to the open-source community, our primary goal is to offer solutions that promote Clean Code practices. Your Impact: In this role, you will be part of our research team focused on automating software evolution through comprehensive analysis, verification, and test generation. You will engage in pioneering projects that leverage AI and machine learning to enhance software engineering practices. This position presents a unique opportunity to conduct innovative research, create advanced algorithms, and contribute to developing software tools that improve system performance, reliability, and adaptability.

SonarSource is looking for an AI Research Scientist/Engineer to join the Data & AI team in Singapore. The focus of this position is to improve the company’s code analysis engine through artificial intelligence and large language models. The work directly impacts millions of developers, helping to make code more reliable and secure. Key responsibilities Research and design new AI methods for analyzing source code Use large language models to solve real-world software engineering challenges Turn research insights into practical features for SonarSource products Work closely with colleagues to tackle complex technical issues Location This role is based in Singapore and requires working onsite with the Data & AI team.

Why You Should Consider Joining Us: At SonarSource, we are a collective of exceptional, driven professionals committed to empowering organizations to produce secure, high-quality code with efficiency and precision. Our solutions address root problems directly—starting with the source code itself. Our vibrant company culture spans across multiple countries, including our offices in the USA, Switzerland, the UK, Singapore, and Germany. We believe in creating an environment where team members take pride in their work, are passionate about their contributions, and are motivated by the synergy of their colleagues. With strong ties to the open-source community, our mission is clear: to deliver innovative solutions that promote Clean Code. Your Role and Impact: Join our research program focused on the automated evolution of software through advanced analysis, verification, and test generation techniques. Your contributions will be pivotal in areas such as repairing security vulnerabilities, applying patch transplantation across significant software systems like Linux, and utilizing agentic workflows to streamline software evolution. You will engage in groundbreaking projects that leverage AI and ML technologies in software engineering. This role provides a unique chance to conduct innovative research, devise cutting-edge algorithms, and aid in the development of software tools that enhance performance, reliability, and adaptability of systems.

SonarSource builds tools for agent-centric software development, helping organizations ensure that code created by AI-assisted developers and autonomous agents stays reliable, secure, and maintainable. The company integrates with platforms like Claude Code, Codex, Cursor, GitHub Copilot, Gemini, and Devin. Over three-quarters of the Fortune 100 use SonarSource to support trustworthy, compliant software, and clients have reported a 44% reduction in outages tied to AI-generated code. Major organizations such as Nvidia, Mastercard, NASA, Deutsche Bank, and Ford Motor Company depend on SonarSource for consistent governance of their AI-generated code. The product suite includes SonarQube for AI code review and verification, SonarQube Foundation Agent for agentic software repair, and enterprise-focused tools like SonarSweep and Sonar Context Augmentation. The company operates from hubs in Austin, Bochum, Dubai, Geneva, London, Singapore, Tokyo, and Washington D.C., and follows a CODE philosophy: commitment to customers and community, obsession with quality, deliberate decision-making, and effectiveness as one team. SonarSource reports over $400M in revenue and continues to grow profitably. Role overview Based in Singapore, the Engineering Director - Data & Agentic will lead the local engineering team. This leader will shape technical direction, architecture, and deployment strategies for SonarSource products. What you will do Oversee technical direction and architecture for key products Guide deployment of solutions used by major enterprises Lead and mentor a team of skilled software engineers Collaborate with product management to deliver successful products Participate in an on-call rotation to support and resolve critical system issues outside regular hours Requirements Proven experience leading engineering teams Strong background in technical leadership, especially at the intersection of AI, software quality, and large-scale systems Experience working closely with product management

About ChalkChalk is at the forefront of developing an innovative data platform that drives the future of machine learning applications. We dismantle the complexities, latency, and scaling limitations that have historically hindered ML capabilities. Our platform merges the performance speed of Rust with user-friendly tools that developers appreciate. Industry leaders rely on Chalk for critical applications, including preventing fraudulent credit card transactions, identity verification, and optimizing clean energy capture. Recently, we secured a $50 million Series A funding, led by Felicis.About the RoleAs a Support Engineer at Chalk, you will serve as a vital technical support specialist, ensuring our customers enjoy exceptional interactions with our products. You will engage directly with clients across various sectors such as finance, healthcare, and e-commerce, assisting them in troubleshooting and optimizing their use of Chalk's platform. This position provides a remarkable opportunity to gain in-depth knowledge of our technology, collaborate closely with our Engineering and Forward Deployed Engineering teams, and make a significant impact on customer satisfaction and product excellence.Key ResponsibilitiesDeliver front-line technical support to Chalk customers, quickly diagnosing and resolving technical challenges.Work in tandem with Engineering to escalate and effectively resolve complex issues.Cultivate deep product knowledge to empower customers to derive maximum value from Chalk.Document solutions, create knowledge-base articles, and share insights to mitigate recurring issues.Spot opportunities to enhance product reliability, usability, and customer satisfaction.QualificationsSolid technical background with experience in technical support or software engineering.Proficient in Python and SQL.Excellent troubleshooting, problem-solving, and analytical abilities.Outstanding written and verbal communication skills.Ability to collaborate efficiently with both technical and non-technical teams.Prior experience in customer-facing technical roles is highly advantageous.

About Plaud Inc.Plaud is on a mission to revolutionize the professional landscape with the world’s most reliable AI work companion, designed to enhance productivity through innovative note-taking solutions. Trusted by over 1.5 million users globally since our inception in 2023, we strive to amplify human intelligence by developing cutting-edge infrastructure that captures, extracts, and utilizes insights from human interactions.Based in San Francisco and incorporated in Delaware, Plaud is at the forefront of the human-AI intelligence revolution, merging software and hardware to create seamless user experiences. We uphold the highest standards of data security and privacy, with certifications including ISO 27001, ISO 27701, GDPR, SOC 2, HIPAA, and EN 18031 compliance.For more insights about our journey and innovations, visit https://www.plaud.ai and connect with us on Instagram, X, Facebook, LinkedIn, and YouTube.Why You Should Join Our TeamAt Plaud, we are shaping the future of human-AI interaction. As a rapidly growing, profitable startup with an impressive $250 million revenue run rate achieved within just three years, we offer an exciting opportunity to be part of a transformative journey.Help define the future of human-AI collaboration.Gain hands-on experience with groundbreaking AI tools and actively contribute to our global expansion efforts.Collaborate with a team of passionate individuals who prioritize innovation, teamwork, and customer satisfaction.Advance your career in an environment that fosters continuous learning and development.

About Our TeamAt OpenAI, our User Operations team is at the forefront of transforming how customers interact with AI technology. We are dedicated to ensuring an extraordinary product experience while pioneering the first post-AGI support team. Our mission is to resolve intricate challenges, deliver technical expertise, and empower clients to extract maximum value from our innovative solutions. Collaborating closely with Sales, Technical Success, Product, Engineering, and other teams, we strive to provide unparalleled service to a diverse clientele ranging from dynamic startups to established global enterprises.About the RoleWe are seeking passionate and seasoned professionals to join us in tackling the most complex challenges faced by our customers. In this pivotal role, you will engage directly with clients via support tickets and Slack, adeptly troubleshooting intricate issues and navigating uncharted technical territories. Your proactive approach will set a standard for excellence within the team. You will collaborate with cross-functional units to spearhead initiatives aimed at minimizing bugs, enhancing features, and developing systems that elevate customer experiences. Your contributions will lead to industry-leading response times and service quality while bolstering our internal customer feedback processes in an increasingly complex landscape. You will play a vital role in scaling our support organization by streamlining operational procedures and harnessing our technology to redefine the support team for the new AI era. Your efforts will be instrumental in the success of the most groundbreaking and scalable AI solutions available through OpenAI.If you thrive in a fast-paced environment that prioritizes impact, collaboration, and innovative problem-solving, we would love to hear from you!This position is based in Singapore, utilizing a hybrid work model of 3 days in the office weekly, with relocation assistance available for new hires. Fluency in English (both spoken and written) is essential. Please ensure your resume is submitted in English, as interviews will also be conducted in English.Your Responsibilities:Engage with customers directly, addressing their most challenging issues while providing ownership and education on our platforms.Become a leading expert on OpenAI products, even in areas where our AI may not have definitive answers.Collaborate with technical teams to implement solutions that enhance user experiences.Contribute to the development of new operational processes and systems that improve efficiency and customer satisfaction.

Join our dynamic team at ncs3 as an IT Support Engineer where you'll play a vital role in providing exceptional technical support to our clients. You will troubleshoot and resolve IT issues, ensuring seamless operations and customer satisfaction.This is a fantastic opportunity for entry-level professionals eager to kickstart their careers in IT. You will receive comprehensive training and mentorship from experienced engineers, allowing you to develop your skills and grow within the company.

Join our dynamic team as a Desktop Support Engineer, where you will serve as the primary point of contact for customer desktop support. Your role will involve delivering timely assistance across various IT issues while ensuring compliance with software, licenses, and operational standards. Key responsibilities include:Providing comprehensive desktop support services, including receiving, prioritizing, documenting, and resolving end-user help requests, while escalating incidents as necessary to meet customer satisfaction and service level agreements (SLA).Executing imaging and re-imaging tasks for user systems.Conducting asset inventories to maintain accurate records.Facilitating technical escalations to third-party vendors or appropriate resolver groups when required.Updating incident records meticulously.Creating and revising work instructions and documenting standards and procedures as needed.

About AirwallexAirwallex stands out as the sole unified payments and financial platform designed specifically for global businesses. With our innovative blend of proprietary technology and software, we empower over 200,000 businesses globally, including industry leaders like Brex, Rippling, Navan, Qantas, SHEIN, and many others. Our fully integrated solutions allow organizations to efficiently manage everything from business accounts and payments to spend management and embedded finance on a worldwide scale.Founded in Melbourne with a dynamic team of over 2,000 talented individuals across 26 global offices, Airwallex is valued at US$8 billion and is supported by prominent investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital. Join us to take on the most ambitious challenges of your career and help shape the future of global payments and finance.Attributes We ValueWe seek dynamic builders who possess founder-like energy, eager to make a tangible impact while experiencing accelerated learning and genuine ownership. You should bring expertise relevant to your role, sharp analytical skills, and a strong motivation aligned with our mission and operating principles. You thrive in fast-paced environments, exercise good judgment, display curiosity, and make informed decisions based on core principles while balancing speed with thoroughness.As a humble and collaborative team member, you excel at transforming conceptual ideas into real-world products and consistently deliver results from start to finish. Your use of AI enhances your efficiency, enabling faster problem-solving. At Airwallex, you will confront complex, high-visibility challenges alongside exceptional colleagues, fostering your career growth as we revolutionize global banking. If this resonates with you, let's create the future together.About the TeamThe IT Operations team at Airwallex is the first line of support for employees encountering technology-related issues. We pride ourselves on our friendly demeanor, welcoming new hires on their first day, assisting employees with tech support, and managing our hardware and laptop fleet across all global offices. Our services are delivered through a service desk, chat, face-to-face interactions, and Zoom in our core locations.Job SummaryIn this role, you will deliver exceptional customer service and support to our Airwallex team, both in-office and remotely, while taking the lead for operations in the Americas. Our commitment to providing a fantastic support experience and world-class customer service is unwavering. From new hire IT onboarding to addressing technical issues, you will play a crucial role in ensuring our team's success.

Join Us in Transforming Lives Together!At Autism Resource Centre (Singapore) (ARC(S)), we are committed to empowering individuals on the autism spectrum to lead fulfilling and independent lives. As a leading not-for-profit organization in Singapore, we offer diverse services including Pathlight School, the first autism-focused school in the country, along with two social enterprises: The Art Faculty and Professor Brawn.Pathlight School uniquely combines a mainstream academic curriculum with essential life readiness skills, making it the largest special education institution in Singapore. As we continue to expand, we are excited to invite dedicated and skilled candidates to join our team as an IT Support Engineer.The Team:Our Information Technology department plays a crucial role in fostering a reliable and secure technological environment that supports our users. Guided by principles of accountability, security, and privacy, we aim to propel our organization forward while ensuring safety in our operations.Your Impact and Contribution:We are seeking a proactive and enthusiastic IT Support Engineer to help us build a vibrant learning community of future technology leaders and innovators. In this role, you'll play a key part in maintaining a strong, secure network backbone that enhances the IT services essential for our organization while ensuring a safe and uncompromised IT environment.Key Responsibilities:IT & AV Asset Management & ProcurementOversee the complete procurement process, from sourcing competitive quotes to evaluating vendor proposals and preparing purchase justifications.Collaborate with vendors and the Finance team to manage purchase requisitions, monitor delivery schedules, and ensure prompt invoice processing.Manage the IT & AV asset lifecycle, including tracking equipment movements, administering new purchases, and overseeing the disposal of outdated hardware.Maintain precise inventory records and documentation for all hardware and software assets, ensuring audit readiness.Implement termly IT & AV preventive maintenance plans to extend equipment lifespan.Monitor IT & AV performance, providing recommendations for future upgrades based on the latest product offerings.Technical Support & AdministrationDeliver first-line technical support for IT & AV needs during school events, training sessions, and in classrooms (e.g., AV systems, projectors, visualizers, and computers).Perform basic administration for educational software, portals, and applications, including user account management and updates.

Join our dynamic team at AvePoint as an IT/ERP Support Engineer, where you will play a pivotal role in enhancing our ERP systems and providing top-notch support. Your expertise in ASP.Net, SQL programming, and ERP software will directly contribute to our success in delivering exceptional services to our clients.Key Responsibilities:Develop and maintain web applications using ASP.Net (C#) and Crystal Reports.Understand and manage manufacturing ERP software workflows.Write and optimize SQL procedures for database management.Administer and manage VMware environments.Perform troubleshooting on Windows-based systems.Apply networking knowledge in Windows environments.

Activate Interactive Pte Ltd is looking for an Operations Support Engineer based in Singapore. This position plays a key part in keeping company systems and services running reliably. The role centers on day-to-day operational support, technical troubleshooting, and collaboration with teams across the organization. Main responsibilities Monitor daily operations for company systems and services to ensure stability Deliver technical support to both internal staff and external stakeholders Collaborate with cross-functional teams to find and apply improvements to operational processes Location This role is based in Singapore.

Building a Secure Future with AvePoint AvePoint stands as a global frontrunner in data management and governance, earning the trust of over 21,000 clients across the globe to elevate their digital workspace on major platforms such as Microsoft, Google, and Salesforce. Our expansive partner network includes over 3,500 managed service providers and resellers, with our innovative solutions available in over 100 cloud marketplaces. For more details, please visit www.avepoint.com. At AvePoint, we prioritize the growth and development of our team members. Our culture, rooted in agility, passion, and collaboration, empowers you to take charge of your career, make meaningful contributions, and realize your potential. Discover the possibilities that await you with us! Position Overview: SharePoint Support Engineer We are on the lookout for a talented and motivated Support Engineer with specialized knowledge in SharePoint to become a valued member of our vibrant team. In this crucial role, you will play a key part in maintaining, enhancing, and supporting our SharePoint environments to ensure the seamless operation of our business processes. Core Responsibilities: Deliver comprehensive support for SharePoint environments, ensuring prompt resolution of inquiries and issues. Utilize PowerShell scripting for system improvements and automation tasks. Mentor team members through knowledge sharing to promote continuous learning and development. Oversee production incidents and manage problem resolution for SharePoint-related challenges. Execute data analysis on large datasets to support business performance metrics. Administer and manage SharePoint 2013, SharePoint 2019, and SharePoint Online platforms, encompassing both frontend and backend functionalities. Collaborate with cross-departmental teams, IT infrastructure, and Microsoft to tackle SharePoint-related issues and requirements. Design, plan, and implement data migration strategies from legacy SharePoint systems to SharePoint 2019/Online.

About AirwallexAirwallex is a pioneering unified payments and financial platform designed for global businesses. Our innovative infrastructure and software empower over 200,000 companies worldwide—including renowned names like Brex, Rippling, Navan, Qantas, and SHEIN—with fully integrated solutions for managing business accounts, payments, spend management, treasury services, and embedded finance on a global scale.Founded in Melbourne, our team comprises over 2,000 of the brightest minds in technology, spread across 26 offices globally. With a valuation of US$8 billion and support from top-tier investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of creating the future of global payments and financial services. If you're ready to embark on the most ambitious journey of your career, we invite you to join us.Attributes We ValueWe seek builders with a founder's mindset who are eager to create real impact, accelerate their learning journey, and embrace true ownership. You will bring strong expertise related to your role, exceptional critical thinking skills, and a passion for our mission and operating principles. We appreciate those who move swiftly with sound judgment, explore deeply with genuine curiosity, and make decisions based on first principles, striking a balance between speed and thoroughness.Collaboration and humility are key; you will transform ideas from concept to product and ensure that tasks are completed comprehensively. Leveraging AI, you will work smarter to solve problems efficiently. Here, you will tackle complex, high-visibility challenges alongside exceptional colleagues and advance your career as we shape the future of global banking. If this resonates with you, let's build what’s next together.Who We AreAirwallex is a tech-driven company redefining how businesses operate on a global scale. Our advanced financial infrastructure provides a modern technology stack that allows companies to function internationally without the burdens of the outdated global financial system.Businesses leverage Airwallex as their comprehensive global financial services platform. Whether facilitating payments from customers locally or internationally, Airwallex streamlines operations, saving companies time and resources by offering real-time, reliable, and cost-effective financial solutions. Our web and API services cater to businesses of all sizes, from startups to large enterprises.

At Fastly, we empower individuals and organizations to forge deeper connections with their passions through our cutting-edge edge cloud platform. Our technology enables clients to swiftly, securely, and reliably craft exceptional digital experiences by processing, delivering, and safeguarding applications right at the edge of the Internet. We are designed to leverage the full potential of the modern internet, offering programmability and supporting agile software development. Our esteemed clientele includes globally recognized brands such as GitHub, Yelp, Paramount, and JetBlue.Join us in our mission to cultivate a more reliable Internet.Network Support EngineerAs part of our esteemed Mission Control Program (MCP) within the Customer Experience organization, you will play a pivotal role in ensuring operational excellence and the success of our edge cloud platform.In the role of Network Support Engineer, you will uphold service quality by translating extensive monitoring data into actionable insights to preemptively address issues before they affect our key accounts and strategic enterprise clients. You are not just an operator; you are an advocate for problem management and continuous improvement, safeguarding the resilience of our platform for organizations within our Performance and Focus Centers. During critical platform incidents, you will act as a key supporter for these customers, collaborating with incident managers to prioritize mitigation strategies that maintain the stability of their unique traffic profiles. By working closely with various engineering teams, you will provide proactive troubleshooting, manage maintenance efforts, and lead analyses of contributing factors to effectively handle the most complex traffic scenarios.ResponsibilitiesTransform high-velocity monitoring data into actionable insights for strategic enterprise clients, utilizing the Fastly Observability platform to identify and mitigate performance trends.Lead Live Event Monitoring (LEM) initiatives during high-profile traffic events, ensuring a seamless digital experience for users.Coordinate administrative updates via fastlystatus.com to facilitate transparent communication between engineering and revenue teams.Champion strategic customers during maintenance planning to ensure timely notifications and identify necessary configuration updates prior to implementation.

About Thunes Thunes operates a global payment network, connecting members to real-time money movement in over 130 countries and more than 80 currencies. With direct links to more than 7 billion mobile wallets and bank accounts, Thunes supports transactions through 350+ payment methods, including GCash, M-Pesa, Airtel, MTN, Orange, JazzCash, Easypaisa, AliPay, and WeChat Pay. The company’s Smart Treasury Management Platform and compliance infrastructure help deliver speed, control, visibility, protection, and cost efficiency for international payments. Thunes works with major names in the gig economy, such as Uber and Deliveroo, as well as super-apps like Grab and WeChat, MTOs, fintechs, PSPs, and banks. Headquartered in Singapore, Thunes has offices in 14 cities worldwide, including Barcelona, Beijing, Dubai, London, Manila, Nairobi, Paris, Riyadh, Atlanta, San Francisco, Sao Paulo, and Shanghai. More information is available at Thunes. Role Overview: Technical Support Engineer (Singapore) The Technical Support Engineer joins the Singapore office, reporting to the Technical Support Engineer Lead. This role is part of a team dedicated to maintaining the stability, performance, and integrity of Thunes’ global payment platform. Working at Thunes means operating on an international scale and collaborating with well-known FinTech brands. The company is growing rapidly and has a direct impact on financial services in both developed and emerging markets. What You Will Do Serve as an escalation point for L1 and NOC teams, handling complex technical investigations. Resolve high-impact operational issues affecting partners and internal systems. Apply analytical reasoning and hands-on debugging to troubleshoot problems across application, infrastructure, and data layers. Work closely with Engineering, Product, and Infrastructure teams to address incidents and strengthen operational capabilities. Team and Impact The Technical Operations team ensures the reliability and performance of the platform. This position involves proactive problem solving, in-depth analysis, and collaboration across multiple technical domains. The work goes beyond reactive support and plays a key role in improving overall system operations.

Who is Sonar?At Sonar, we are dedicated to enhancing code quality and security, ensuring that developers can focus on creating great software without the burden of technical debt. Our innovative solutions leverage AI to streamline workflows, making the development process faster and more efficient. By analyzing all code—whether written by your team, generated by AI, or sourced from third parties—Sonar empowers developers to build secure and maintainable applications. Our commitment to open source has allowed over 7 million developers and 400,000 organizations worldwide to trust our tools, including major players like the Department of Defense, Microsoft, NASA, MasterCard, Siemens, and T-Mobile.We pride ourselves on creating exceptional products backed by a strong company culture. Our team is deeply committed and passionate about our mission, holding each other accountable for maintaining high standards of positivity, dedication, and empathy. We make decisions with clarity and urgency, always striving for operational efficiency and effectiveness as a united team.At Sonar, CODE is our guiding principle, shaping how we operate every day.Why You Should Join Us:Join our dynamic team of driven professionals at Sonar, where we focus on empowering developers to enhance code quality and security while minimizing repetitive tasks. Our solutions address the root causes of coding issues, freeing developers to concentrate on what they love most. With a global presence and hubs in the USA, Switzerland, the UK, Singapore, and Germany, we foster a collaborative environment where our team can thrive and make a real impact.

KnowBe4 is a provider of Human Risk Management solutions, working with more than 70,000 organizations worldwide. Based in Singapore, the company has over 15 years of experience helping businesses protect their workforce and AI systems. Since 2016, KnowBe4 has included AI in its security offerings, aiming to set industry standards. Its HRM+ solution brings together risk intelligence, technical safeguards, and customized training to help organizations strengthen security culture and address human risk. This approach also supports defenses against deepfakes and new threats driven by AI. KnowBe4 emphasizes both cybersecurity and environmental responsibility, viewing resilience as the protection of people, data, and the planet.