Support Analyst - Data Warehouse

Join our dynamic team at Accion Labs as a Support Analyst specializing in Data Warehouse solutions. As a pivotal member of our organization, you will provide exceptional analytical support, ensuring the seamless operation of our data infrastructure. This is an exciting opportunity for individuals eager to grow their skills in data analysis and support within a thriving technology environment.

Join Our Team as a Senior Data Engineer!At Plaud Inc., we are on a mission to revolutionize the workplace through groundbreaking AI technology. As a Senior Data Engineer focusing on Data Warehousing, you will play a pivotal role in enhancing our data infrastructure, enabling us to serve over 1,000,000 users globally since our inception in 2023.Our innovative solutions are designed to capture, analyze, and utilize human intelligence in unprecedented ways. If you are passionate about data engineering and eager to contribute to a fast-growing company committed to excellence, we want to hear from you!

Join our dynamic team at OKX as a Senior/Staff Engineer focused on Data Warehousing. You will play a pivotal role in shaping our data strategy, ensuring optimal data storage, retrieval, and analysis. Collaborate with cross-functional teams to implement innovative data solutions that enhance our crypto trading platform and decentralized applications. Your expertise will drive data integrity and accessibility across our organization, contributing to a robust data-driven culture.

We are seeking a dedicated and detail-oriented Production Support Analyst to join our dynamic team at Accion Labs. In this role, you will be responsible for ensuring the smooth operation of production processes, troubleshooting issues, and providing timely support to our clients.Your expertise will be instrumental in enhancing our production capabilities and driving efficiency. The ideal candidate will possess strong analytical skills, a proactive approach to problem-solving, and a commitment to delivering exceptional service.

About the Company:Avomind stands as a premier managed IT and cybersecurity provider in Australia and New Zealand, founded in 2015. With a global workforce exceeding 400 professionals, we serve as a pivotal technology partner, guiding organizations through the complexities of the modern threat landscape. Our expertise lies in integrating robust IT and cloud management with cutting-edge cybersecurity measures, ensuring compliance and remediation across diverse sectors.Our extensive capabilities in delivering comprehensive managed services—including infrastructure, security, cloud transformation, and modern workplace solutions—empower organizations to maintain productivity, resilience, and security in a rapidly changing environment.We excel in navigating intricate regulatory frameworks across industries such as finance, healthcare, legal, construction, not-for-profit, and manufacturing.About the Role:The IT Support Analyst plays a crucial role in delivering outstanding customer service and technical support—both remotely and on-site—to our clients. This position requires the establishment and maintenance of strong relationships, embodying the qualities of a trusted advisor.Key Responsibilities:Deliver comprehensive helpdesk/service desk support to all users.Provide IT and application support across the organization.Oversee and maintain all technological infrastructure.Manage relationships with third-party vendors and contractors.Conduct Asset Management tasks efficiently.Facilitate the implementation of new technologies.Focus on customer service excellence.Support and mentor IT Support Coordinators and technicians.Act as an escalation point for complex issues faced by IT Support Coordinators and Technicians.Role Outcomes:The IT Support Analyst will predominantly provide remote support under the supervision of the Support Team Lead and as part of a collaborative team.This role encompasses, but is not limited to:Engaging with customers via email and phone.Assisting with software installations and updates.Logging and categorizing service requests through the helpdesk system (ConnectWise).Resolving phone and email tickets in a timely and professional manner, emphasizing high-quality customer service.Staying informed on emerging technologies and participating in ongoing training and skill development.Handling more intricate technical challenges.Assisting in network and server management.Taking ownership of customer environments and providing specialized expertise.Maintaining confidentiality to protect the organization’s integrity.Upholding the company’s values in all interactions.

Join Accion Labs as a Java Support Analyst, where you will play a crucial role in assisting clients with technical issues related to Java applications. Your expertise will help ensure that our systems run smoothly and efficiently, contributing to the overall success of our projects.

Join Accion Labs as a Support Analyst and become an integral part of our dedicated team in Singapore. In this role, you will be responsible for troubleshooting and resolving technical issues, providing exceptional customer service, and assisting clients in navigating our software solutions. Your analytical skills and attention to detail will play a crucial role in enhancing our service delivery and ensuring client satisfaction.

Crypto is seeking a Growth Data Analyst based in Singapore. This position centers on using data analysis to guide marketing efforts and advance growth projects throughout the company. Collaboration with teams from various departments is a key part of the role, helping to uncover trends and deliver insights that support business objectives. Key responsibilities Analyze data to back marketing campaigns and growth initiatives Partner with colleagues across departments to identify patterns and new opportunities Turn data insights into clear, practical recommendations Contribute to strategies aimed at driving company growth Location This role is based in Singapore.

Join our dynamic team as a Java & Cognos Support Analyst. In this role, you will be pivotal in ensuring the smooth operation and maintenance of our Java applications and Cognos reporting systems. You will collaborate with various departments to troubleshoot issues and implement improvements, all while enhancing user experience.

We are looking for a talented and experienced Support Bar Analyst to lead first and second line support operations across our global studios. This pivotal role involves ensuring the delivery of exceptional IT support and service desk operations at our Singapore office, enabling our team to provide efficient and effective services to our internal users. If you possess outstanding communication and leadership skills and thrive in a fast-paced, dynamic environment, we want to hear from you!Key Responsibilities:Serve as the primary support contact for local and time zone-based employees.Respond to customer inquiries via email, walk-ups, and chat with professionalism and promptness.Diagnose and troubleshoot issues related to our products and services using appropriate software and databases.Maintain detailed records of customer interactions and resolutions through call logs and ticketing systems.Collaborate with cross-functional teams to identify and resolve technical issues.Stay updated on industry trends and contribute to continuous improvement initiatives within the Helpdesk and customer service workflows.Escalate urgent issues to the appropriate parties as necessary.Ensure compliance with service level agreements (SLAs) and provide an outstanding user experience.Manage IT assets in the local office to maintain high standards.Ensure compliance with relevant regulations regarding workplace services, health and safety, and environmental management.Work alongside senior leadership and stakeholders to foster a culture of innovation, continuous improvement, and learning throughout the organization.

About Plaud Inc.Plaud is revolutionizing the workplace by developing the world's most reliable AI work companion. Our innovative note-taking solutions have garnered the love of over 1,500,000 users globally since our inception in 2023. We are on a mission to enhance human intelligence through the creation of next-generation intelligence infrastructure that captures, extracts, and utilizes your spoken, visual, and cognitive inputs.Based in San Francisco and incorporated in Delaware, Plaud operates at the forefront of human–AI collaboration by integrating cutting-edge hardware and software. Our commitment to data security and privacy is reflected in our compliance with ISO 27001, ISO 27701, GDPR, SOC 2, HIPAA, and EN 18031 standards.To explore more about Plaud, visit https://www.plaud.ai and connect with us on Instagram, X, Facebook, LinkedIn, and YouTube.Why You Should Join UsAt Plaud, we are defining the future of human-AI interaction.Join a profitable, fast-growing company that achieved a $250M revenue run rate in just three years.Help shape the next-generation paradigm for human-AI collaboration.Gain insights into advanced AI tools for professionals while contributing to our global growth.Collaborate with enthusiastic colleagues who prioritize innovation, teamwork, and customer satisfaction.Advance your career within a culture that fosters continuous learning and development.

Constructor Knowledge is hiring a Senior VIP IT Support Analyst in Singapore. This position takes ownership of the technology environment supporting the CEO, executive team, and their families, spanning private residences and offices in Singapore and EMEA. The role is hands-on, covering IT infrastructure, devices, connectivity, and physical security systems to ensure reliable service at all times. Key responsibilities Maintain smooth, validated technology environments at multiple sites. Support laptops, tablets, mobile devices, AV equipment, and Zoom Rooms. Troubleshoot Microsoft 365, Teams, Zoom, Windows, macOS, and mobile platforms. Design, implement, and manage complex network infrastructures across locations, including LAN/WAN, managed switches, Wi-Fi, firewalls, and network segmentation. Set up and support satellite connectivity solutions such as Starlink for maritime and remote properties. Oversee physical security systems, including CCTV, IP cameras, NVRs, and access controls for all properties. Deliver prompt, on-demand support to executive family members for personal devices and home office setups. Install and configure technology equipment at residences. Ensure secure and functional setups during business travel, including in hotels, vehicles, and yachts. Manage IT assets across all locations: track device inventories, software licenses, and subscriptions, and lead proactive refresh cycles. Implement and maintain cybersecurity protocols suitable for high-profile individuals, including endpoint protection, MDM, firewall settings, anti-malware solutions, and secure VPNs. Test equipment and conferencing systems proactively before meetings and events. Maintain thorough documentation of system configurations, operational procedures, and issue resolutions for all locations. Participate in an on-call rotation to provide urgent support outside normal business hours according to a structured agreement. Role overview This role requires a proactive approach and the ability to work independently. The Senior VIP IT Support Analyst ensures that executives and their families experience minimal disruption, whether in the office, at home, or while traveling. The position involves both technical depth and a strong service mindset, with a focus on confidentiality and reliability.

About the PositionAt Manusai, we are at the forefront of utilizing data to shape the future of AI-enhanced productivity. We are on the hunt for a proactive and commercially-aware Data Analyst to become an integral part of our dynamic team, collaborating closely with business leaders, product managers, and engineers. In this pivotal role, you will play a critical part in our decision-making framework, converting complex datasets into actionable insights that steer product strategies, boost growth, and elevate the user experience. If you have a strong passion for deciphering user behaviors and leveraging data to drive business success within a high-energy AI landscape, this opportunity is tailor-made for you.Key ResponsibilitiesBusiness & Growth Analysis- Assess key business indicators, including revenue, costs, and profitability, to present a transparent view of performance and support strategic planning efforts.- Execute thorough analyses on user acquisition, retention, and expansion trends to pinpoint growth opportunities while optimizing marketing strategies.- Create and uphold dashboards and reports that deliver actionable insights to stakeholders across various departments.Product & User Insights- Develop and assess A/B tests to gauge the effectiveness of new features and product modifications, offering data-driven suggestions for product enhancement.- Conduct in-depth analyses of user interactions with our product to identify pain points and avenues for improvement.- Perform cohort analyses and user segmentation to reveal trends in engagement and value, guiding targeted product and marketing strategies.QualificationsBusiness Acumen- A solid understanding of business dynamics with the ability to translate data into practical actions.- Strong commercial insight, with experience in SaaS business models, user operations, or AI products being a significant advantage.Analytical & Technical Skills- Proficiency in SQL for advanced data querying and familiarity with Python for data analysis and automation tasks.- Expertise in utilizing data visualization tools to produce insightful and comprehensible dashboards.Collaboration & Communication- Excellent verbal and written communication skills, capable of conveying complex analytical findings to both technical and non-technical audiences.- A collaborative spirit and the ability to work effectively in a cross-functional team environment.

PRISM+ is a Singapore-based electronics company recognized for offering premium products at accessible prices. The brand began in 2017 as a direct-to-consumer specialist in display technology and has since become a leading name in monitors and smart TVs throughout Singapore. Its product lineup now spans a range of home electronics and appliances, with operations reaching Australia, Malaysia, and the Philippines. The team at PRISM+ values original thinking and practical results. Employees find their ideas taken seriously and have opportunities to develop their skills. The company’s focus remains on creating meaningful changes in consumer technology and delivering strong value to customers. Role overview This Data Analyst position is based in Singapore. The role centers on supporting business decisions and strategy through data-driven insights. The analyst will work within a team that encourages initiative and values contributions that shape both products and customer experience.

Join our dynamic team at Accion Labs as a Support Analyst, where you will play a crucial role in providing exceptional support to our clients. You will be responsible for troubleshooting issues, ensuring customer satisfaction, and contributing to the continuous improvement of our services.

Join our dynamic team as a Subversion-Support Analyst, where you will play a pivotal role in supporting our version control systems. You will collaborate with developers and IT teams to ensure smooth operations and resolve any issues related to Subversion.

Join Our MissionAt Overmind, we are on a mission to empower developers to transition seamlessly into the web3 space, creating innovative products and unlocking unique opportunities. We understand the challenges developers face when moving from web2 to web3, and we are dedicated to reducing friction and uncertainty in this journey.Our platform offers accessible learning pathways through engaging quests designed in collaboration with web3 companies actively hiring, including exciting startups within the Aptos ecosystem. These quests vary in complexity and subject matter, ensuring that developers at all stages can enhance their skills, earn rewards, and find their next role in web3.The Overmind community thrives on collective intelligence and collaboration. Engage with us at overmind.xyz.Your RoleAs a Data Analyst, you will be at the forefront of managing our user acquisition and retention strategies. You will craft, execute, monitor, and refine user acquisition campaigns across diverse platforms. You will take ownership of our Business Intelligence (BI) and Customer Relationship Management (CRM) dashboards, measuring and analyzing the effectiveness of our marketing initiatives. We anticipate that you will conduct experiments and optimize high-return growth strategies, working closely with a dynamic team and leading critical projects from the outset.

XP Power seeks an Engineering Data Analyst based in Singapore. This position partners with engineering teams to transform data into useful insights that shape product development and streamline processes. Key responsibilities Study complex data sets to identify trends and patterns relevant to engineering projects Create predictive models that support decision-making and guide product development Support initiatives to improve operational efficiency across engineering functions Requirements Background in data analysis within an engineering environment Skill in turning data findings into actionable recommendations Keen analytical skills and strong attention to detail

Join Our Team as an Operations Support Analyst!As an Operations Support Analyst at AvePoint, you will play a crucial role in delivering exceptional technical support to our end users. Your responsibilities will include:Offering expert technical assistance on a wide range of hardware and software issues.Efficiently responding to, documenting, resolving, or escalating incidents, change requests, or service tickets in alignment with Service Level Agreements.Maintaining high service standards and continuously improving service quality through effective support.Being available for on-call support, accommodating varied shifts including nights, weekends, and holidays as needed.Identifying problem interdependencies and collaborating to devise innovative solutions under guidance.Exhibiting sound judgment and initiative when making decisions in dynamic situations.

At ThoughtWorks, we thrive on the intersection of innovative clients facing complex challenges and dedicated software developers eager to create forward-thinking solutions. As a Lead Data Business Analyst, you will play a crucial role in bridging the gap between our clients and our development teams. Your mission will involve defining the software outcomes necessary to meet user needs, understanding application usage, and collaborating with developers to craft tailored applications that yield significant business value. You will engage with clients across diverse sectors, ensuring that the critical software solutions we deliver consistently provide tangible benefits.Note: ThoughtWorks Singapore is only considering applicants who possess the current right to work in Singapore, specifically Singapore citizens or Singapore Permanent Residents (PR), due to the nature of our business.Key ResponsibilitiesAnalyze client business challenges to develop, refine, and enhance product roadmaps aimed at delivering impactful, differentiated solutions.Engage with and influence senior business stakeholders, leading discovery workshops to clarify business visions, objectives, and value hypotheses for large-scale transformations.Utilize an agile mindset to iteratively define release plans and identify "slices of value," ensuring incremental delivery.Act as a liaison between clients and multidisciplinary teams—including subject matter experts, C-suite executives, developers, and architects—to manage product backlogs and advocate for shared goals.Evaluate the current state and collaborate with clients to produce high-value artifacts such as personas, epics, and user stories within agile transformation teams.Lead work breakdown and backlog refinement efforts, including specialized management of Experimentation backlogs to navigate the R&D nature of AI projects.Advance the analysis community by integrating Data Lifecycle Management and AI ethics into our agile toolkit while sharing insights on complex data discovery.Promote 'Continuous Development' principles as they relate to evolving AI models and automated workflows, ensuring close monitoring of software delivery and team collaboration.Take responsibility for tracking the performance of delivered solutions against intended business outcomes and KPIs while fostering open communication and transparency.QualificationsTechnical Skills