Service Delivery Director - Integrated Management Services

Join NCS Pte Ltd as a Service Delivery Director within our Integrated Management Services (IMS) division. In this pivotal role, you will lead and oversee the delivery of high-quality services to our clients, ensuring excellence in operational performance and customer satisfaction. Your strategic vision will be essential in driving innovation and continuous improvement across our service offerings.As a leader, you will cultivate strong relationships with stakeholders, manage a dynamic team, and champion best practices in service delivery. You will be responsible for aligning service strategies with business objectives, and leveraging data analytics to enhance service efficiency and effectiveness.

The Director of Service Delivery is a pivotal role at ncs3, responsible for overseeing the delivery of outstanding services to our clients. In this leadership position, you will ensure that our service delivery operations align with the company's strategic objectives while fostering a culture of excellence and continuous improvement. Key responsibilities include leading service delivery teams, managing client relationships, optimizing service processes, and implementing best practices to enhance customer satisfaction. You will work closely with cross-functional teams to drive innovation and efficiency in our service offerings.

As a Service Delivery Director / Delivery Lead at NCS, you will serve as the primary liaison for our key clients regarding all project delivery and managed services matters. You will lead a dedicated team of Project Managers and workstream leaders, ensuring the successful oversight, management, and implementation of various IT projects. Your role is critical in maintaining quality standards, delivering within scope, and ensuring timely completion of all deliverables that align with our client's expectations.Your Key Responsibilities:Project DeliveryOversee the complete project lifecycle from initiation to completion.Evaluate project schedules, quality plans, budgets, and risk management strategies.Address issues arising from scope definitions and resolve disputes impacting project timelines and costs.Manage the integration of diverse project components, including hardware and software installations, testing, business process reviews, and application development.Ensure projects are executed in accordance with schedules, budgets, and quality standards.Collaborate with Senior Management to resolve project overruns.Continuously monitor and report on project management progress.Optimize resource allocation to enhance productivity and reduce waste.Customer/Vendor ManagementOversee contracts and subcontractor engagements.Engage stakeholders effectively in project decision-making and execution.Foster long-term customer relationships by consistently exceeding expectations.Negotiate with clients on change control mechanisms to align priorities with business needs.Team ManagementLead the project team in analyzing and evaluating proposals and enhancements for benefits and costs.Provide the team with essential insights regarding business needs and priorities.Participate in leadership activities, offering performance feedback and coaching.Monitor team performance and facilitate team-building, leadership, and performance management initiatives.In addition to project and operational delivery responsibilities, you are expected to:Identify and develop business opportunities that address client challenges.Innovate solutions leveraging technology and process improvements.Create sustainable growth opportunities that align with NCS's core capabilities.Direct the appropriate teams across various Lines of Business (LOBs) to achieve revenue, quality, and customer satisfaction targets.Be accountable for service delivery outcomes.

Job OverviewThe Director of Service Delivery will serve as the primary contact for all service delivery aspects under this contract, participating actively in all management meetings. In the absence of the Director, a qualified representative with a robust understanding of the services delivered will step in. This role demands the management of a large team exceeding 100 personnel, requiring a strong technical foundation to navigate a complex operational landscape. Project Delivery ResponsibilitiesOversee the entire project lifecycle, from initiation to completion.Evaluate project schedules, quality plans, budgets, and risk management strategies.Address issues related to scope definition and disputes affecting project timelines and costs.Manage the integration of various project components, including hardware, software, testing, business process reviews, application development, and data migration.Ensure project implementation aligns with established schedules, budgets, human resources, and quality standards.Resolve project overruns in collaboration with senior management.Monitor and report on project management progress.Effectively mobilize resources across teams to enhance productivity and minimize wastage. Customer and Vendor ManagementOversee contracts and subcontractor relationships.Engage stakeholders effectively in project decision-making and execution.Develop long-term customer relationships by anticipating and exceeding their expectations.Negotiate change control mechanisms with customers to align schedules and prioritize according to business needs. Business DevelopmentProactively seek opportunities to expand or enhance services for clients, collaborating with Account Managers for development.Participate in pre-sales activities as required. Team LeadershipProvide strategic leadership to the project team, ensuring thorough analysis and evaluation of proposals and enhancements.Communicate business needs and priorities clearly to the project team.Engage in leadership activities, offering performance feedback and developmental coaching.Monitor team performance, foster teamwork, and provide coaching and management to enhance results.

Join ncs3 as a Service Delivery Manager, where you will lead and oversee our service delivery operations. In this pivotal role, you will be responsible for ensuring that our services meet the highest standards of quality and efficiency.Your expertise will drive customer satisfaction and operational excellence, ensuring that projects are delivered on time and within budget. You will collaborate closely with cross-functional teams to enhance service delivery processes and implement best practices.

We are seeking an accomplished Senior Service Delivery Manager to lead our service delivery initiatives in Singapore. In this pivotal role, you will oversee the planning, execution, and optimization of our service delivery framework, ensuring exceptional customer satisfaction and operational efficiency.The ideal candidate will possess a robust background in service management, coupled with strong leadership skills to inspire and guide cross-functional teams. If you thrive in a dynamic environment and are passionate about driving service excellence, we want to hear from you!

Role overview The Service Delivery Manager at NCS Group, based in Singapore, plays a key part in keeping service operations running smoothly. This position centers on supporting strong client relationships and working with teams to deliver consistent results. Collaboration and a focus on process improvement are essential in this role. What you will do Supervise daily service operations to ensure reliable delivery for clients Build and maintain client relationships through clear communication and timely follow-up Spot areas for process improvements and implement changes to raise service quality Promote a culture of excellence and encourage innovation within the team

Role Overview ncs3 is looking for a Senior Service Delivery Manager based in Singapore. This person will lead service delivery for clients, making sure commitments are met and standards remain high. Main Responsibilities Oversee day-to-day service delivery to clients, focusing on quality and reliability Work with internal teams to address client needs and resolve issues quickly Drive improvements in processes and service levels Maintain strong client relationships and help ensure satisfaction What We Look For Solid experience in service delivery management History of improving client satisfaction and operational efficiency Comfort working with cross-functional teams Experience leading or supporting continuous improvement efforts

Role overview The Lead Service Delivery Manager at ncs3 takes responsibility for daily service delivery operations in Singapore. This position guides a team and works closely with other departments to uphold and enhance service standards. Meeting client expectations and ensuring smooth collaboration across functions are central to this role. What you will do Oversee service delivery operations, making sure client commitments are met Monitor client satisfaction and respond to concerns in a timely manner Lead and support a team by providing direction and feedback Coordinate with other departments to ensure consistent service delivery Identify opportunities and drive initiatives for ongoing improvement Location This position is based in Singapore.

We are seeking a dynamic and results-oriented Service Delivery Manager to join our team at NCS. In this role, you will be responsible for overseeing the delivery of our services to clients, ensuring that we meet and exceed their expectations. You will lead cross-functional teams, manage client relationships, and implement best practices to enhance service delivery.The ideal candidate will possess exceptional leadership skills, a strong background in project management, and a passion for delivering outstanding customer service.

Role Overview ncs3 is hiring a Lead Service Delivery Manager based in Singapore. This role leads a team focused on maintaining high service standards and improving delivery operations. The position manages client relationships, oversees timely service execution, and works to optimize processes across the board. Main Responsibilities Lead and support a service delivery team to meet operational goals Manage relationships with clients, acting as the main point of contact Ensure services are delivered on schedule and to agreed standards Drive continuous improvement initiatives for better efficiency and quality Implement and promote best practices within service operations Location This position is based in Singapore.

As the Director of Service Delivery, you will oversee a diverse portfolio of IT application managed services engagements, ensuring that Operations & Support services are delivered with the utmost quality, within defined scopes, and meeting customer requirements on time.Your Responsibilities:Service Delivery ManagementLead end-to-end delivery of service contracts, including client engagement and managing stakeholder expectations to achieve contractual outcomes.Take ownership of delivery schedules, quality assurance, budget management, communication strategies, and risk mitigation.Drive continuous service improvement and delivery excellence.Resolve commercial disputes and technical issues related to project integration involving hardware, software, testing, business process review, application development, and data conversion.Monitor project management progress and provide detailed reporting.Efficiently manage resource mobilization and offboarding to optimize productivity.Oversee project financials to ensure fiscal responsibility.Stakeholder EngagementManage contracts and subcontractor relationships effectively.Engage stakeholders in project decision-making and execution processes.Foster long-term customer relationships by exceeding expectations.Negotiate change control mechanisms with customers to align schedules with business priorities.Business DevelopmentIdentify opportunities for service expansion or improvement and collaborate with Account Managers to capitalize on these opportunities.Support pre-sales efforts to enhance service offerings.Team Leadership and GrowthMonitor team performance and facilitate team-building initiatives while providing leadership and coaching.Deliver performance feedback and developmental coaching to team members.Identify and nurture internal talent to promote growth within the team.

Role Overview ncs3 is hiring a Lead Service Delivery Manager in Singapore. This role oversees the delivery of service solutions, focusing on quality and customer satisfaction. The position leads a team of service delivery professionals and manages relationships with key stakeholders. Main Responsibilities Supervise and support a team responsible for service delivery Oversee the implementation of processes that improve operational efficiency Maintain and grow relationships with stakeholders Drive initiatives for continuous improvement in service quality Ensure customer satisfaction remains a top priority Location This position is based in Singapore.

As a Service Delivery Manager at AirTrunk, you will play a pivotal role in orchestrating the delivery of our cutting-edge data center services. Your expertise will be essential in ensuring that all operational activities align with our commitment to excellence and customer satisfaction.

As a Service Delivery Manager (PMET) at Xcellink, you will play a pivotal role in overseeing the management and delivery of cutting-edge technology services for our esteemed clients. This role requires a strategic mindset focused on exceeding service level expectations while ensuring successful project execution and operational excellence.Key Responsibilities:Service Delivery:Ensure all business service deliverables meet the highest standards of quality.Act as the primary contact for major service escalations related to commitments.Support the enhancement of the organizational service delivery competency profile.Assist in establishing, refining, and standardizing relevant operational processes.Supervise and manage service delivery teams in alignment with organizational values to fulfill business needs.Maintain a high level of operational competence and excellence within project teams.Deputize in overseeing daily departmental activities and provide necessary guidance.Manage team bandwidth and workload allocation to meet business demands.Ensure timely service delivery for new project initiations.Define, develop, and prepare necessary project management plans.Control internal project cost efficiency targets while ensuring high service delivery standards.Identify and mitigate potential risks related to service delivery.Competency Development:Evaluate operational team performance and identify training needs and milestones for progression.Support operational team development when assigning higher-level tasks.Plan for internal delivery capabilities across various projects, including assignments and training of R-DOT specialists for high-value business services in Data Centre and Cybersecurity Operations.Business Development:Act as the primary point of contact for operational matters.Provide insights and feedback on customer satisfaction levels.Share insights on customers' business goals and plans.Develop operational delivery scopes and budgets aligned with organic business growth.Anticipate and analyze existing customer inquiries and needs, defining delivery goals and managing operational execution with supporting units.Build and nurture positive customer relationships for potential business growth.

Role Overview ncs3 is hiring a Lead Service Delivery Manager based in Singapore. This role oversees the delivery of services, guiding a skilled team to maintain strong operational standards and efficiency. What You Will Do Lead and support a team responsible for service delivery. Monitor operations to ensure services meet quality and efficiency targets. Work with other departments to improve processes and service outcomes. Introduce and implement practices that enhance service delivery. Drive ongoing improvements across operations. What We Look For Strong leadership skills with experience managing teams. Excellent communication abilities. Background in project management or service operations. Proactive approach to problem-solving and process improvement.

ncs3 seeks a Service Delivery Management Officer in Singapore to help ensure reliable service operations and maintain strong client satisfaction. This position plays a key role in coordinating daily service activities, supporting ongoing improvements, and building positive relationships with clients. Role overview Manage and oversee service delivery to clients, focusing on quality and timely execution. Collaborate with internal teams to resolve service issues and put solutions in place. Assist with continuous improvement efforts within service operations. Communicate clearly with clients and follow up to maintain positive relationships. Requirements Keen analytical skills with strong attention to detail. Interest in service delivery and operations management. Ability to work well in a team and solve problems collaboratively. Comfortable interacting directly with clients. Work environment This Singapore-based role offers a collaborative setting where new ideas are encouraged and problem-solving is valued. The team supports professional growth and welcomes innovation.

The Service Delivery Manager will lead the comprehensive management of security vulnerability remediation processes, ensuring robust protection for organizational assets. This role demands a profound knowledge of security best practices, risk management, and IT service delivery. The ideal candidate will work collaboratively with cross-functional teams to identify, prioritize, and mitigate security vulnerabilities through effective patching and solutions deployment.Key Responsibilities:Vulnerability Management:Collaborate closely with the Cyber Security team on the vulnerability management program, focusing on identifying, assessing, and prioritizing critical vulnerabilities affecting the business.Remediation Management:Identify effective solutions for assessed vulnerabilities.Create and execute comprehensive remediation plans within set timelines.Monitor and manage remediation progress, ensuring timely closure of vulnerabilities.Coordinate with stakeholders regarding scheduled downtimes necessary for deploying remediations in live environments.Work alongside IT teams to implement essential patches, updates, and configuration changes.Establish and sustain a knowledge base for vulnerability remediation.Risk Management:Collaborate with stakeholders for thorough impact analysis.Create rollback contingency plans to address implementation challenges.Develop and implement strategies for risk mitigation.Maintain current risk registers and comprehensive reports.Service Delivery:Guarantee the provision of high-quality security vulnerability management services.Monitor performance metrics to identify improvement opportunities.Manage incidents and problems related to service delivery.Build and nurture strong relationships with stakeholders.Prepare monthly reports detailing progress and status of the remediation initiatives.Ensure compliance with designated Service-Level Agreements.Team Management:Lead and manage a team of specialists within the remediation program.Assign tasks, set performance goals, and provide constructive feedback.Cultivate a culture of collaboration and continuous improvement.

Analyze business and application needs, collaborating effectively with infrastructure teams to implement budget-friendly and timely solutions. Facilitate teamwork across departments for user access assessments, disaster recovery initiatives, and business continuity planning. Offer assistance during significant operations, including system maintenance, project launches, disaster recovery drills, and critical incident responses. Engage with infrastructure and security teams to provide support during high-severity incidents. Enhance operational procedures to boost efficiency, ensure policy compliance, and align with industry best practices. Produce comprehensive documentation for all supported applications and their integrations with infrastructure for operational clarity. Foster strong relationships between application and infrastructure teams through effective communication and collaboration. Develop and deliver proposals to obtain approval and secure funding for Service Delivery Operations.

Role Overview ncs3 is hiring a Lead/Senior Service Delivery Manager based in Singapore. This role oversees service delivery operations, focusing on high-quality support for clients. The position calls for strong leadership and a commitment to maintaining high standards across all touchpoints. What You Will Do Oversee daily service delivery operations to ensure client needs are met Manage and strengthen client relationships through clear communication and follow-through Work closely with cross-functional teams to coordinate service initiatives Identify opportunities to improve processes and raise service standards What Matters Here Experience leading service delivery or support teams Strong track record in client management Ability to drive process improvements and deliver consistent results Collaborative approach when working with teams across the organization