Senior Technical Support Engineer (Japanese Speaking)

Fastly empowers individuals to stay connected with their passions. Our cutting-edge edge cloud platform allows customers to rapidly, securely, and reliably create exceptional digital experiences by processing, serving, and safeguarding applications as close to their end-users as possible—right at the edge of the Internet. The platform is engineered to leverage the modern internet, be programmable, and support agile software development. Fastly’s clientele includes some of the world's most renowned companies, including GitHub, Yelp, Paramount, and JetBlue.Join us in our mission to cultivate a more trustworthy Internet.Senior Technical Support Engineer - Japanese SpeakingAt Fastly, we believe that exceptional support is foundational to providing the best tools for those scaling the internet. This principle is woven into our culture and values. We are on the lookout for enthusiastic support engineers who can uphold our high support standards while enhancing and scaling our support systems as we expand.As a Senior Support Engineer, you will need to have a proven track record in diagnosing and troubleshooting customer issues. Your technical curiosity will drive you to delve deeply into complex problems. Strong communication skills will be essential, allowing you to effectively manage customer interactions, whether in challenging or positive scenarios. You will guide customers confidently through the debugging process.The ideal candidate will possess a refined written communication style and the technical insight necessary to understand Fastly’s product suite comprehensively. You will collaborate with our marketing, engineering, and sales teams on behalf of our clients, making customer advocacy a vital component of your role. Every support ticket presents a unique challenge, ensuring that you will engage with a diverse array of intricate and rewarding issues daily.What You Will Do:Oversee customer CDN configurations through email and chat.Articulate customer needs and requirements to the engineering, product, and sales teams.Enhance our customer-facing documentation as required.Contribute to the processes and policies that will help scale our support organization as we grow.

As a Japanese-speaking Customer Support Specialist at HubSpot, you will play a vital role in nurturing our customers' business growth. Our dedicated support team is committed to swiftly addressing customer needs, offering personalized assistance through creative problem-solving and in-depth knowledge of HubSpot's platform.Key Responsibilities:Engage with customers through chat, email, and phone to effectively resolve issues.Assist customers with inquiries about various tools within HubSpot, gaining profound insights into our software.Diagnose software issues and collaborate with product and engineering teams using established processes.Provide support and guidance to marketing, sales, and service professionals utilizing HubSpot software.Suggest personalized solutions to help customers advance and grow their businesses.Collaborate with internal teams, such as Customer Success and Sales, to identify opportunities for existing customers to leverage our platform and services further.Exhibit calmness, resilience, and flexibility in response to changing customer needs and increased case volumes.

ahrefsjobs is looking for a Japanese Speaking Customer Success & Support Specialist based in either Singapore or Tokyo Prefecture, Japan. This role centers on assisting Japanese-speaking customers and ensuring a smooth, positive experience with the company’s products. What you will do Respond to customer questions in Japanese, providing clear and helpful information. Guide customers through product usage and help resolve any issues they encounter. Develop and maintain lasting relationships with customers to support their ongoing needs. Location options Singapore Tokyo Prefecture, Japan

Join Wise as a Java Software Engineer, where you will be part of a dynamic team committed to building innovative financial solutions. We seek a talented individual who is not only proficient in Java but is also fluent in Japanese, enabling effective communication within our international team.Your primary responsibilities will include designing, developing, and maintaining high-quality software applications, collaborating with cross-functional teams, and ensuring optimal performance of our systems. If you are passionate about technology and eager to contribute to a mission-driven company, this is the perfect opportunity for you!

Key Responsibilities:Local Governance:· Lead and advocate for initiatives aimed at enhancing risk management and fortifying internal controls within the organization.· Collaborate with central teams to execute audits and ensure adherence to all applicable regulations and standards.· Maintain full compliance of all local operations with regulatory standards, upholding the highest levels of integrity and accountability.Credit Management:· Effectively resolve customer disputes to ensure satisfaction and nurture robust business relationships.· Supervise and manage the review of orders placed on credit blocks, ensuring prompt and accurate processing.· Monitor and manage overdue receivables, implementing strategies to mitigate delinquency and improve cash flow.Direct Purchasing:· Oversee purchasing activities in countries lacking dedicated personnel, facilitating seamless procurement processes.· Manage Local-for-Local transactions, demo goods, and indirect purchasing to ensure cost-efficiency and effectiveness.· Efficiently assign FI invoices in APM, ensuring accurate and timely financial processing.Customer Escalation Support:· Deliver exceptional support for resolving customer escalations, ensuring high levels of customer satisfaction.· Address delivery complaints, payment issues, warranty matters, and contractual concerns with urgency and meticulous attention to detail, preserving positive customer relationships.Pricing & Contract Management Support:· Aid in the development, review, and negotiation of customer contracts to secure favorable terms and compliance.· Support the creation and upkeep of pricelists, ensuring they remain current and accurate.· Guarantee accurate net pricing for selected customers, maintaining competitive and fair pricing strategies.· Administer performance criteria and partner level discounts in SAP, optimizing financial performance and partner relations.Comprehensive Reporting:· Generate insightful Monthly Sales Associate Performance Reports to track and analyze individual and team performance.· Conduct detailed Point of Sales (Tier2) Reporting, providing valuable data insights for strategic decision-making.· Perform ad-hoc sales analytics to gain deeper customer insights and support sales strategies.· Manage essential external reporting obligations for government, customers, and regulators, ensuring compliance and accuracy.Cost Controlling:· Spearhead cost center controlling activities, including Month End Close (MEC), Year-End Close (YEC), Business Planning (BP), and Financial Controlling (FC).· Implement and monitor cost-saving initiatives to enhance financial efficiency and reduce expenditures.

Join Wise as an Enterprise Technical Support Engineer and become a crucial part of our dynamic support team. In this role, you will leverage your technical expertise to assist our enterprise clients in navigating and optimizing their use of Wise's innovative financial solutions.Your responsibilities will include troubleshooting complex technical issues, providing outstanding customer service, and ensuring our clients achieve their desired outcomes. You will work closely with various teams to enhance product functionality and user experience.

Technical Support EngineerPosition OverviewAt Genetec, we leverage innovative software tools to diagnose and resolve complex technical challenges and service disruptions, significantly enhancing customer satisfaction. This position plays a crucial role in delivering prompt and accurate technical support based on a deep technical understanding of Genetec solutions.You will be responsible for various tasks, including onsite field support, in collaboration with the internal technical support team and R&D engineers.Main Responsibilities■ Technical Support Duties· Utilize software tools to diagnose and resolve technical issues.· Provide clear and concise technical explanations to customers.· Implement problem-solving based on established processes.· Swiftly escalate significant customer issues through appropriate channels.· Collaborate with other technical support personnel and R&D engineers to resolve issues.· Build and maintain trust with new and existing customers.· Acquire and maintain extensive knowledge of Genetec solutions.· Contribute to support process improvements and software enhancements.· Assist in creating technical documentation and knowledge base articles.· Properly record customer issues in ticketing systems and CRM tools.■ Field Support Duties· Install, audit, assess, maintain, and provide technical support for Genetec systems at client sites.· Conduct Proof of Concept (PoC), onsite technical support, system deployments, onboarding, training, audits, and assessments.· Act as the technical liaison between Genetec and customers.· Organize product and feature requirements based on customer feedback and assist in development.· Provide technical consultations regarding strategic planning, best practices, upgrades, and concerns.· Offer flexible technical consulting for software implementation, integration, training, and change requests.Application Qualifications· Graduated from a technical school or possess a Bachelor's degree in Computer Science, Computer Engineering, Electronic Engineering, or a related field.· Initial experience in similar roles (support, IT, networking, etc.).· Strong analytical and troubleshooting skills related to hardware and software.· Ability to act flexibly and proactively while managing multiple tasks and priorities.· Experience in customer relations, technical support, or project management.· Willingness to learn new technologies and grow with software evolution.· Ability to work independently while valuing teamwork.· Experience in physical security (video surveillance, access control systems).· CCNA certification is a plus.· Proficient in English communication (both verbal and written).· Must possess a valid driver's license and passport, with the ability to travel up to 35%.Technical Skills· Knowledge of Windows OS (Active Directory, file sharing, IIS, clustering, GPO, performance monitoring, etc.) and troubleshooting skills.· Advanced understanding of networking and IP protocols.· Experience in configuring and troubleshooting network devices such as switches and routers.· Operational experience with IP-based video security systems (CCTV) or access control.· Experience using SQL databases.· Understanding of TCP/IP/UDP protocol stacks.· Knowledge of network storage (SAN, NAS, iSCSI) principles and best practices.· Basic understanding of server virtualization.Preferred Skills and Experience· Previous experience in a similar technical support role.

Overview We are looking for enthusiastic and approachable individuals with exceptional communication abilities, a drive to learn and leverage new technologies, and a proven history of delivering outstanding customer service. In this role, you will have the chance to work within diverse and demanding IT environments, rapidly enhancing your IT expertise and communication skills. Your Role As an Onsite Technical Support Engineer, you will be responsible for onsite implementations, troubleshooting technical challenges, collaborating closely with our Support and R&D teams, and providing prompt customer feedback and solutions. You will also maintain software applications and infrastructure, among other responsibilities. Key Responsibilities: Serve as the primary point of contact for project-specific customer technical inquiries, taking ownership of issues until resolved. Ensure customer satisfaction during project support and maintenance phases. Gather information and conduct in-depth analysis, diagnosis, and troubleshooting during onsite engagements. Maintain infrastructure, which includes OS and application patching, as well as implementing minor infrastructure changes. Collaborate closely with onsite support and remote R&D resources to resolve incidents in a timely manner. Engage and communicate effectively with technical representatives from both vendors and customers. Document procedures and solutions, such as maintenance guides and troubleshooting steps. Qualifications for Success: Experience in foundational infrastructure areas, including OS, Active Directory, SQL, IIS, certificates, and particularly Microsoft SharePoint. Preference for candidates with vendor-based software delivery experience. Strong analytical and troubleshooting abilities. Highly motivated team player, capable of functioning under pressure and tight timelines, committed to the digital transformation journey. Excellent interpersonal skills, resourceful, and proactive in taking ownership of tasks. Detail-oriented and organized, with the ability to work independently.

About AirshipAirship partners with top global brands, including Alaska Airlines, BBC, and The Home Depot, to enhance revenue growth and customer loyalty through outstanding cross-channel experiences. In today's landscape, brands must navigate the complexities of delivering cohesive customer interactions across numerous channels and devices such as apps, websites, email, SMS, and wallets.Our no-code, AI-driven platform is tailored for non-technical, growth-oriented teams, empowering them to craft, test, and coordinate hyper-personalized experiences effortlessly. With capabilities to enrich customer data and swiftly launch growth initiatives, Airship equips brands to facilitate meaningful interactions that boost conversions and nurture deeper customer relationships.We invite you to join us on our mission to develop products and provide services that engage millions of customers worldwide every day.For more information, visit www.airship.com, read our blog, or connect with us on LinkedIn.About the RoleAs the Lead Technical Support Engineer based in Singapore with the flexibility of remote work, you will be a seasoned technical leader tasked with establishing and cultivating Airship's first dedicated support presence in the APAC region. This hybrid role merges responsibilities of leading the Technical Support team with regional oversight. You will guide team members daily while being the primary technical escalation point for our APAC customers. Your role will involve resolving intricate customer support challenges while ensuring an exceptional support experience for our technically adept clientele. This position offers a unique opportunity to refine your leadership skills while building a team from the ground up in a vibrant and expanding market.About YouYou thrive in independent settings and excel at leading teams...

About Thunes Thunes operates a global payment network, connecting members to real-time money movement in over 130 countries and more than 80 currencies. With direct links to more than 7 billion mobile wallets and bank accounts, Thunes supports transactions through 350+ payment methods, including GCash, M-Pesa, Airtel, MTN, Orange, JazzCash, Easypaisa, AliPay, and WeChat Pay. The company’s Smart Treasury Management Platform and compliance infrastructure help deliver speed, control, visibility, protection, and cost efficiency for international payments. Thunes works with major names in the gig economy, such as Uber and Deliveroo, as well as super-apps like Grab and WeChat, MTOs, fintechs, PSPs, and banks. Headquartered in Singapore, Thunes has offices in 14 cities worldwide, including Barcelona, Beijing, Dubai, London, Manila, Nairobi, Paris, Riyadh, Atlanta, San Francisco, Sao Paulo, and Shanghai. More information is available at Thunes. Role Overview: Technical Support Engineer (Singapore) The Technical Support Engineer joins the Singapore office, reporting to the Technical Support Engineer Lead. This role is part of a team dedicated to maintaining the stability, performance, and integrity of Thunes’ global payment platform. Working at Thunes means operating on an international scale and collaborating with well-known FinTech brands. The company is growing rapidly and has a direct impact on financial services in both developed and emerging markets. What You Will Do Serve as an escalation point for L1 and NOC teams, handling complex technical investigations. Resolve high-impact operational issues affecting partners and internal systems. Apply analytical reasoning and hands-on debugging to troubleshoot problems across application, infrastructure, and data layers. Work closely with Engineering, Product, and Infrastructure teams to address incidents and strengthen operational capabilities. Team and Impact The Technical Operations team ensures the reliability and performance of the platform. This position involves proactive problem solving, in-depth analysis, and collaboration across multiple technical domains. The work goes beyond reactive support and plays a key role in improving overall system operations.

About BaringaBaringa is a leading global consulting firm dedicated to partnering with industry leaders to initiate transformative change and unlock value. Our team of over 2,000 professionals spans across the UK, Europe, North America, Asia, and Australia, blending global insights with local expertise.Our diverse capabilities include energy and resources, financial services, government and public sector, consumer products and retail, pharmaceuticals and life sciences, manufacturing, as well as technology, media, and telecommunications. We leverage advanced technology, data, AI, and digital innovation to drive strategic transformation and operational excellence.Clients appreciate Baringa’s collaborative approach, where our experts, recognized for their empathy and curiosity, integrate seamlessly to achieve shared objectives. We are committed to assisting clients in transforming energy markets, modernizing financial frameworks, enhancing telecommunications, and fostering growth in consumer sectors.Baringa has been certified as a Great Place to Work globally and is recognized by the Financial Times in 22 categories of its UK Leading Management Consultants rankings, in addition to being named one of the World’s Best Management Consulting Firms by Forbes for four consecutive years.Join Our Power Market Advisory Team as we seek a seasoned Japanese Power Market Expert to enrich our Singapore office, with regular travel to Japan.In this role, you will engage with leading energy sector specialists, enhancing both your expertise and skill set. You will collaborate with major energy companies, policy makers, regulators, investors, and developers on a global scale.Guided by a Senior Management Team esteemed for their thought leadership, you will utilize profound analytical insights to assist clients in defining strategic directions, optimizing asset portfolios, and identifying market opportunities.

Responsibilities:Assist project teams with the implementation, installation, and configuration of PCs/workstations, operating systems, applications, and related peripheral devices.Provide first-level on-site IT support to end-users.Troubleshoot and resolve issues pertaining to PCs, peripherals, and applications efficiently.Conduct daily health checks and inventory assessments on systems to ensure optimal performance.Communicate timely updates and findings to the Project Manager regarding escalated issues.Deliver hands-on support in a Windows client environment.

InvestorFlow stands out as an industry leader, offering a specialized CRM tailored for alternative asset firms. Built on the Salesforce platform, our digital portals empower firms to uncover opportunities, foster client relationships, and utilize insights to enhance productivity and transparency.The Principal Product Support & TechOps Engineer is a critical, hands-on role within our Product Support team. You will be instrumental in assisting clients with intricate technical challenges associated with our .NET applications hosted on Microsoft Azure.In this position, you will not only provide direct client support but also engage in proactive system monitoring and collaborate closely with our TechOps team to implement infrastructure changes, ensuring platform stability and operational readiness. The role emphasizes delivering high-quality, senior-level product support, leveraging your infrastructure knowledge to prevent issues and expedite resolutions.Exceptional English communication skills and advanced SQL expertise are vital for success in this role.

Join our prestigious IT infrastructure support team as an IT Support Engineer and contribute to the reliable operation of advanced biometric systems essential for national infrastructure. Your role will ensure that mission-critical devices at key locations are operational around the clock, making a significant impact on national security. Key Responsibilities: System Deployment & Configuration: Support the setup and configuration of computers, workstations, operating systems, software applications, and peripheral devices for project teams. On-Site IT Support: Deliver first-level on-site IT support on a 24/7 rotational shift basis, including public holidays, ensuring the uninterrupted functioning of essential systems. Troubleshooting & Escalation Management: Diagnose and resolve technical issues, providing timely updates to the Project Manager regarding major incidents. Proactive System Monitoring: Conduct daily health checks and maintain inventory assessments to prevent system downtime and guarantee all devices are fully operational. Technical Expertise: Apply your hands-on experience in troubleshooting and maintaining PCs, peripherals, and applications within a Windows environment. Why Work With Us? Acquire valuable experience managing and maintaining cutting-edge biometric technology vital for national security. Enhance your troubleshooting skills in high-stakes, mission-critical environments. Become adept at navigating SLAs and KPIs essential for achieving exceptional service delivery. Advance into leadership roles, supervising a team delivering IT support in critical settings. Shift Allowance: Enjoy a shift allowance as compensation for working on a rotating schedule. Transport Allowance: Benefit from a transport allowance to facilitate your commute. Standby Allowance: Receive compensation for standby duties. Public Holiday Pay: Earn additional pay when working on public holidays. If you're motivated by the challenge of maintaining essential systems that support national security and wish to advance your career in IT support, we encourage you to apply!

Join our dynamic team as an IT Support/Desktop Engineer, where you will serve as the primary point of contact for our valued customers. In this role, you will be responsible for delivering swift and effective IT support, addressing a myriad of technical issues and inquiries. Additionally, you will ensure that all software, licenses, and operations adhere to established standards.Deliver exceptional End User Support with a focus on Client Management.Diagnose and troubleshoot client platform-related issues efficiently.Respond promptly to incidents, conducting investigations and providing both temporary and permanent solutions. Keep relevant parties updated on status.Manage service requests related to client platforms.Monitor service levels, document configurations, and generate regular reports for stakeholders.Participate in client platform implementation and upgrade projects.Coordinate with vendors for hardware replacements.Oversee asset management and ensure asset records are up to date.Manage user accounts, including password creation, resets, and deletions.Administer local server operations to support software distribution and patch management.Drive client platform implementation and upgrades.Ensure that deliverables align with service level requirements and propose action plans when necessary.Establish best practices for facility management to maintain operational consistency across teams.Submit regular progress reports.

Are you prepared to make a significant impact by ensuring the seamless functioning of advanced systems that underpin national infrastructure? Join our distinguished IT infrastructure support team as an IT Support Engineer, where your contributions will help maintain the operational integrity of essential biometric devices at strategic locations. You will be part of a vibrant team committed to ensuring critical systems operate smoothly, round the clock. Roles & Responsibilities: System Implementation & Configuration: Assist with the setup and configuration of computers, workstations, operating systems, applications, and related peripherals to support project teams. On-Site IT Support: Deliver first-level on-site IT support on a 24/7 rotational basis, including public holidays (10 am to 10 pm / 10 pm to 10 am), to ensure the operational uptime of vital systems. Troubleshooting & Escalation: Analyze and resolve issues, providing timely updates to the Project Manager regarding critical escalations. Proactive Monitoring: Conduct daily health checks and inventory evaluations to avert downtime, ensuring all systems and devices are fully operational. Technical Support Skills: Leverage your hands-on experience in troubleshooting and maintaining PCs, peripherals, and applications within a Windows environment. Why Join Us? Acquire hands-on experience in managing and maintaining advanced biometric devices pivotal to national security. Enhance your troubleshooting abilities while ensuring uptime in time-sensitive, mission-critical settings. Learn to navigate service level agreements (SLAs) and key performance indicators (KPIs) that are essential for delivering top-tier service. Advance into a leadership role, overseeing a team responsible for providing IT support services in critical environments. Shift Allowance: Enjoy shift allowances for working on a rotating schedule. Transport Allowance: Receive a transport allowance to meet your commuting needs. Standby Allowance: Compensation for standby duties. Public Holiday Pay: Additional pay for working on public holidays. If you are motivated by the challenge of maintaining essential systems that keep the nation operational and wish to advance your career in IT support, this opportunity awaits you!

About Chalk Chalk is revolutionizing the data platform that drives the future of machine learning applications. By dismantling complexity, latency, and scalability challenges, we empower ML capabilities to flourish. Our platform merges the performance of Rust with intuitive tools that developers adore. Leading enterprises rely on Chalk for a variety of solutions, including preventing fraudulent credit card transactions, verifying identities, and optimizing clean energy capture. Recently, we secured a $50 million Series A funding round, spearheaded by Felicis. About the Role As a Support Engineer at Chalk, you will serve as our premier technical support specialist, ensuring that customers enjoy outstanding experiences with our products. You will engage directly with clients across various sectors, including finance, healthcare, and e-commerce, assisting them in troubleshooting and enhancing their use of Chalk's platform. This position offers a unique chance to gain profound insights into our technology while collaborating closely with our Engineering and Forward Deployed Engineering teams, significantly contributing to customer satisfaction and product excellence. What You Will Do Deliver front-line technical support to Chalk customers, swiftly diagnosing and resolving technical issues. Partner with Engineering to escalate and effectively address complex problems. Acquire extensive product knowledge to help customers derive maximum value from Chalk. Document solutions, create knowledge base articles, and share insights to mitigate recurring issues. Spot opportunities to improve product reliability, usability, and overall customer satisfaction. What We Are Looking For A technical background with experience in technical support or software engineering. Proficiency in Python and SQL. Strong troubleshooting, problem-solving, and analytical abilities. Exceptional written and verbal communication skills. Capability to collaborate effectively with both technical and non-technical teams. Prior experience in customer-facing technical roles is highly valued. Bachelor's degree in Computer Science or a related field.

About AirwallexAirwallex is a pioneering unified payments and financial platform designed for global businesses. Our innovative infrastructure and software empower over 200,000 companies worldwide—including renowned names like Brex, Rippling, Navan, Qantas, and SHEIN—with fully integrated solutions for managing business accounts, payments, spend management, treasury services, and embedded finance on a global scale.Founded in Melbourne, our team comprises over 2,000 of the brightest minds in technology, spread across 26 offices globally. With a valuation of US$8 billion and support from top-tier investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of creating the future of global payments and financial services. If you're ready to embark on the most ambitious journey of your career, we invite you to join us.Attributes We ValueWe seek builders with a founder's mindset who are eager to create real impact, accelerate their learning journey, and embrace true ownership. You will bring strong expertise related to your role, exceptional critical thinking skills, and a passion for our mission and operating principles. We appreciate those who move swiftly with sound judgment, explore deeply with genuine curiosity, and make decisions based on first principles, striking a balance between speed and thoroughness.Collaboration and humility are key; you will transform ideas from concept to product and ensure that tasks are completed comprehensively. Leveraging AI, you will work smarter to solve problems efficiently. Here, you will tackle complex, high-visibility challenges alongside exceptional colleagues and advance your career as we shape the future of global banking. If this resonates with you, let's build what’s next together.Who We AreAirwallex is a tech-driven company redefining how businesses operate on a global scale. Our advanced financial infrastructure provides a modern technology stack that allows companies to function internationally without the burdens of the outdated global financial system.Businesses leverage Airwallex as their comprehensive global financial services platform. Whether facilitating payments from customers locally or internationally, Airwallex streamlines operations, saving companies time and resources by offering real-time, reliable, and cost-effective financial solutions. Our web and API services cater to businesses of all sizes, from startups to large enterprises.

Join our client, a leading multinational corporation in the information technology and electronics sector, as an Operations Support Engineer. As a key player in their expanding team, you will provide vital support in the implementation, installation, and configuration of PC operating systems, applications, and peripherals.Key Responsibilities:Assist project teams with the setup and configuration of PCs and workstations.Deliver exceptional phone and on-site support for troubleshooting and resolving issues related to PCs, applications, and peripherals.Document incidents diligently in the incident management system through tracking software or email.Ensure timely resolution of incidents in alignment with defined Service Level Agreements (SLAs).Effectively escalate issues beyond Level 1 as necessary.Compile and present daily situation reports for management review.Provide timely updates on all assigned requests and tasks.Validate the functionality of newly deployed PCs and IT peripherals, escalating issues for quick resolution.Maintain accurate asset information in the asset database along with necessary documentation.Assist with testing and rolling out system bug fixes, enhancements, and patches.Regularly update Project Leads on the progress of bug fixes, enhancements, or patches.

KnowBe4 is a provider of Human Risk Management solutions, working with more than 70,000 organizations worldwide. Based in Singapore, the company has over 15 years of experience helping businesses protect their workforce and AI systems. Since 2016, KnowBe4 has included AI in its security offerings, aiming to set industry standards. Its HRM+ solution brings together risk intelligence, technical safeguards, and customized training to help organizations strengthen security culture and address human risk. This approach also supports defenses against deepfakes and new threats driven by AI. KnowBe4 emphasizes both cybersecurity and environmental responsibility, viewing resilience as the protection of people, data, and the planet.