Senior Service Designer (Digital & Customer Experience)

Role Overview Activate Interactive Pte Ltd is hiring a Senior Service Designer focused on Digital and Customer Experience. This position is based in Singapore. The role centers on developing service designs that improve user experiences, simplify processes, and support customer satisfaction across digital products and services. What You Will Do Design service experiences that address both user needs and business goals Apply user-centered design methods to shape digital offerings Work closely with teams from different functions to define service touchpoints Create end-to-end solutions that connect digital and customer experience What We Look For Extensive experience in service design, with a focus on digital and customer experience Strong background in user-centered design practices Ability to collaborate with cross-functional teams Skill in developing comprehensive design solutions that support business objectives

Join Our Team as a Senior Experience Designer in Singapore! About Valtech: At Valtech, we are at the forefront of transforming how brands engage with their customers. As a global leader in digital innovation, we integrate creativity, technology, and strategic insight to tackle complex business challenges and create exceptional experiences. With a robust team of over 6,500 professionals across more than 60 offices in 20+ countries, we are expanding our presence in Singapore. At Valtech, we empower our people with growth opportunities, foster a values-driven culture, and provide international career paths, allowing you to help shape the future of digital experiences. Your Opportunity: As a Senior Experience Designer, you will be a key contributor, conceptualizing, creating, and delivering visually impactful and functionally rich digital solutions for some of the world’s most recognized brands. Your role will involve transforming research into elegant, accessible designs while collaborating closely with product, data, and engineering teams. You will also have the opportunity to mentor junior designers, contributing to their professional growth. With over 8 years of experience, a growth mindset, and a passion for making a lasting impact, you will thrive in this role. Success in this position requires a digital native who excels in delivering aesthetic design within digital transformation initiatives. Your portfolio should demonstrate your capability in developing complex, scalable digital solutions across web, mobile, and connected experiences. Experience in a similar environment, such as a Digital Transformation Consultancy or Digital Agency, is essential, particularly in delivering solutions that seamlessly blend creative design with technical expertise and data/AI capabilities. Your Responsibilities: Utilize your extensive experience in design thinking methodologies (e.g., Double Diamond). Frame challenges, explore solutions, and deliver high-quality user experiences. Leverage modern tools (e.g., AI) to synthesize research and conceptualize responsibly. Integrate accessibility and inclusivity into all design decisions from the start. Develop meaningful information architecture, customer journeys, and user flows aligned with business objectives. Excel in crafting customer interactions and motion design. Transform insights into actionable outcomes: prototype, test, and iterate with clear business goals. Collaborate with cross-functional teams across Strategy, Product, and Data.

Join our dynamic team at AvePoint as a Senior Visual/UI Designer, where your creativity will shape user-centered and visually captivating digital experiences. In this pivotal role, you will design engaging interfaces for both web and mobile applications, focusing on usability, accessibility, and brand identity consistency.

Experience Design Lead – Singapore Join our dynamic and expanding team to lead Experience Design on strategic projects. About Valtech: Valtech is at the forefront of transforming the relationship between brands and their audiences. As a prominent global digital innovation agency, we integrate creativity, technology, and strategic insight to tackle intricate business challenges and provide outstanding experiences. With over 6,500 skilled professionals across more than 60 offices in over 20 countries, we are broadening our presence in Singapore. At Valtech, we are committed to facilitating business transformation as trusted partners to some of the world's most esteemed brands. We offer our team members growth prospects, a culture rooted in values, international career opportunities, and the chance to influence the future of experience design. Your Opportunity: As the Experience Design Lead, you will spearhead multidisciplinary teams in crafting comprehensive experiences for enterprise clients throughout Asia. Your role will span from insights to strategy to design, implementing human-centered and data-driven solutions within agile delivery teams and regional initiatives. You should possess over 12 years of experience, a growth-oriented mindset, and a passion for making a significant impact. To excel in this role, you are a digital native passionate about delivering aesthetic design in digital transformation initiatives. Your portfolio should showcase your ability to develop complex, scalable digital solutions across Web, Mobile, and connected experiences. It is crucial that you have gained experience in a similar context to Valtech—either within a Digital Transformation Consultancy or a Digital Agency—delivering solutions that seamlessly merge creative design with technical expertise and Data/AI capabilities. Your Role: Lead the complete design process from identifying problems to delivering final experiences. Facilitate design thinking and collaborative workshops. Conduct user research, including interviews and surveys. Perform competitor analysis and benchmarking. Develop meaningful information architecture, customer journey maps, and user flows aligned with business objectives. Excel in creating customer interactions and motion design. Advocate for inclusive design and accessibility (WCAG), integrating it into every decision. Transform insights into actionable outcomes: prototype, test, and iterate with defined business goals. Collaborate with cross-functional teams across Strategy, Product, Data, and Engineering.

Role Overview GitLab is hiring a Senior Director of Customer Experience Services to guide the strategy for customer interactions and satisfaction. This leader will set the direction for customer service initiatives and oversee efforts to improve support and engagement across all platforms. Location This is a remote position open to candidates based in Australia or Singapore.

Join OKX as a Senior Product Designer specializing in Chat Experience, where you will play a crucial role in shaping the future of crypto user interactions. In this position, you will design user-friendly, visually appealing interfaces that enhance the chat functionalities within our crypto platform. Collaborating with a dynamic team of product managers, engineers, and stakeholders, you will transform innovative ideas into design solutions that provide exceptional experiences for our global user base. Your expertise will guide both customer-facing and business design practices, influencing strategic decisions and product development in the fast-paced world of cryptocurrency.

Activate Interactive Pte Ltd seeks a User Experience Researcher & Service Designer based in Singapore. The role centers on understanding what users need and shaping services that enhance their experience. Key responsibilities Conduct both qualitative and quantitative research to uncover actionable insights Create user personas and journey maps to inform design decisions Collaborate with cross-functional teams to deliver solutions focused on users Balance user needs with business objectives in all design work Collaboration This position involves close work with fellow designers, product managers, and other stakeholders. Research findings are translated into practical improvements for services and products.

Join Dadada Company, a trailblazer in the tech industry renowned for crafting innovative digital solutions that elevate user experiences. Our passion for creativity and commitment to excellence drive us to push the limits of UI/UX design, resulting in products that marry functionality with aesthetic appeal. Our dedicated team thrives on collaboration, ensuring our applications are impactful and user-friendly, tailored to the diverse needs of our clientele.Key Responsibilities:- Design and develop exceptional user interfaces and experiences for both web and mobile applications.- Collaborate effectively with product managers and developers to create engaging and intuitive designs.- Conduct comprehensive user research and usability testing to gather insights for design enhancements.- Create wireframes, prototypes, and high-fidelity mockups to convey design concepts clearly.- Ensure that designs adhere to brand guidelines and meet accessibility standards.- Stay abreast of the latest trends and technologies in UI/UX to enhance design practices.- Work in tandem with cross-functional teams for seamless integration of design elements.

Join OKX as a Design Director and lead our Design Systems & Visual Experience team into an exciting new era of growth. In this pivotal role, you will set the creative benchmarks across all product interactions, shaping the visual identity of our brand and enriching user experiences with exceptional art direction and storytelling. Your expertise will ensure that our design system is not only visually captivating but also scalable, consistent, and integrated across global teams. This position is crucial for influencing how millions, from novice traders to established institutions, interact with the evolving landscape of cryptocurrency. Help us define the future of finance by driving cohesive design strategies across CeFi, DeFi, and Web3.

Join PRISM+, Singapore’s premier homegrown electronics brand, recognized for its innovation and commitment to making premium technologies accessible to all. Established in 2017, we quickly ascended to become the leading monitor and smart TV brand in Singapore, disrupting traditional markets with our affordable, high-quality products. Our expansion into various home electronics and appliances showcases our dedication to excellence and customer satisfaction. At PRISM+, every day presents an opportunity to innovate and shape the future of consumer technology. Be a part of a team where your contributions are valued and your professional growth is supported.Key ResponsibilitiesLead, mentor, and inspire a dynamic team of 20 customer service agents, both onshore and offshore.Provide day-to-day support to the team in addressing complex customer inquiries and ensuring high satisfaction levels.Utilize business tools to monitor communications across calls, emails, and chats, ensuring a world-class customer experience.Make empathetic and informed decisions to enhance customer satisfaction across all channels.Drive the team to achieve and surpass performance metrics, leveraging strengths to improve results.Understand and uphold company policies and service level agreements (SLAs), regularly reviewing and refining processes.Continuously assess workflows for efficiency and relevance, ensuring value for both internal and external stakeholders.Analyze reports to identify strengths and areas for improvement, implementing strategies accordingly.Foster a culture of continuous improvement and employee engagement.

Join Plaud as a Quality & Customer Experience Specialist in Singapore, where you will play a vital role in enhancing customer satisfaction and ensuring high-quality service delivery. Your primary responsibilities will include monitoring customer interactions, analyzing feedback, and implementing improvements to enhance the overall customer journey. You will collaborate closely with various teams to ensure that our standards for quality are met and exceeded.

About MobbinAt Mobbin, we strive to empower designers worldwide to create outstanding digital experiences. Our platform provides valuable insights and references that help designers tackle their design challenges effectively. Currently, we support over a million users, including industry leaders such as Airbnb, Wise, Headspace, Duolingo, and Uber.Discover more about our mission and team: https://careers.mobbin.comYour RoleWe are seeking a talented Product Designer based in Singapore or within ±3 hours of GMT+8. The right candidate will have a passion for transforming complexities into simple, user-friendly solutions and delivering outstanding experiences.As a key contributor in our design-focused company, you will collaborate with design, engineering, content, and departmental leaders. Your work will have a significant impact on companies like Airbnb, Wise, Uber, Meta, and Google, reaching over 400K active users.What We Are Looking ForCraftsman — You possess a keen visual sense and a high standard for quality, always seeking improvements.User-Centric — You are deeply invested in every detail that affects users.Systems Thinker — You embrace the philosophy of minimalist design and adopt a holistic approach to your work.Visionary — You anticipate future trends and innovations.Efficient — You balance effort, quality, and speed effectively.Collaborative — You can articulate and defend your ideas while being open to others' winning concepts.Multidisciplinary — You excel in design and have a strong grasp of branding, messaging, business strategy, and more.Enthusiastic User of Mobbin!Your ResponsibilitiesDesign new user experiences and enhance existing ones for both consumer and enterprise clients.Continuously refine our design language and system.Contribute to product strategy by addressing user needs and challenges.Work closely with cross-functional teams to deliver high-impact designs.

At csit, our dedicated product teams are at the forefront of developing robust web applications and data platforms. Our mission is to empower users to make more analytical and efficient decisions in their operations. We create a diverse range of systems, from interactive visualization tools—such as charting, relationship mapping, and geospatial analysis—to complex data platforms and intelligent search engines. Beyond just feature-rich systems, we prioritize designing for human interaction, emphasizing user experience and automation. Technology is a vital enabler for organizations to achieve their goals, and we are passionate about making that a reality.We are in search of a talented Senior UX Designer who possesses the ability to distill complex user workflows into coherent and engaging experiences. This role will involve leading the design efforts for both new and existing products, ensuring we continue to deliver exceptional user experiences.

ncs3 seeks a UI/UX Designer based in Singapore to create digital interfaces that balance visual appeal with usability. The position centers on making products more engaging and intuitive for users. What you will do Design user interfaces that are attractive and straightforward to navigate Collaborate with team members from various departments to refine and enhance product experiences Contribute ideas to improve user engagement and satisfaction Collaboration This role involves frequent teamwork with colleagues from different backgrounds. Expect to share feedback, discuss design choices, and work together to meet user needs. Location This position is based in Singapore.

At Maker Lab, we believe in a talent-centric approach, fostering a marketing agency that cultivates decentralized, technology-driven teams. Our collaboration with clients is rooted in innovation and partnership, bringing together cross-functional teams of multidisciplinary specialists who excel in various digital marketing competencies—from analytics and measurement to content creation.Job Summary:We are in search of a Senior Designer, a creative innovator who will conceptualize and execute compelling brand, editorial, and marketing initiatives across social and digital platforms. Your expertise in graphic design will enable you to craft visual narratives that captivate diverse and culturally rich audiences.Are you ready to redefine digital storytelling? Kindly submit your portfolio along with relevant work examples to be considered for this exciting opportunity.Key Responsibilities:Serve as the design authority for a premier video streaming service, ensuring brand consistency and a keen focus on craftsmanship at every interaction point.Develop and execute social, digital, and platform-native campaigns from conception to realization.Design and produce engaging content across various formats, including static images, videos, motion graphics, animations, AR filters, and GenAI-powered assets.Establish and enhance a Digital Playbook, defining aesthetic standards, design principles, and a scalable visual identity system for adoption in multiple APAC markets.Embrace and advocate for a user-centric approach, grounding design choices in audience behavior and insights.Effectively communicate design thinking and creative strategies to senior stakeholders.Collaborate closely with Creative Leads, Content Strategists, and cross-functional partners while managing projects independently as a high-performing contributor.Your Profile:Bachelor's degree or equivalent experience.5+ years of substantial experience in a creative studio, agency, or in-house setting, focusing on branding, social-first design, and graphic design.Demonstrated experience in creating AR filters and interactive content for platforms like Instagram, TikTok, Snapchat, Spark AR, Effect House, or Lens Studio.A profound curiosity for creative technology, with a keen interest in AI and emerging tools.Proven track record of leading original work and localization projects, particularly across regional or APAC campaigns.Strong grasp of pop culture, fandoms, and diverse communities.Ability to excel in a fast-paced, iterative environment with multiple stakeholders.Outstanding verbal and written English communication and presentation skills.

We are seeking a talented and innovative Service Designer to join our dynamic team at ncs3 in Singapore. As a Service Designer, you will play a pivotal role in shaping and enhancing our service offerings to meet the evolving needs of our clients.Your responsibilities will include conducting user research, designing service experiences, and collaborating with cross-functional teams to implement service solutions. You will have the opportunity to influence the design process from concept to execution, ensuring that our services are user-centric and aligned with business objectives.

At Activate Interactive Pte Ltd, we are a premier technology consultancy based in Singapore, with operations extending to Malaysia and Indonesia. Our mission is to empower clients by delivering exceptional, cost-effective, and impactful end-to-end application development services, including mobile and web applications, as well as cloud technology solutions that eliminate technological barriers and enhance business efficiency.We are passionate about making a positive impact on the lives of individuals and the environment through innovative technology. To this end, we foster a supportive workplace that enables our employees to reach their full potential, encouraging a culture of continuous innovation.Join our expanding team! If you are excited about being part of a dynamic company with promising opportunities in mobile and web technologies that make a meaningful difference in people’s lives, we would be thrilled to hear from you.Co-Development Business Unit is on the lookout for a Senior UX Designer.Internal Code: A26086Your Responsibilities:Lead the design efforts to ensure exceptional user experiences across our digital offerings.Conduct comprehensive product design processes, including research, iteration, and user testing/validation.Utilize your expertise to create design solutions that align with user needs and business goals, while promoting collaboration and continuous improvement in design methodologies.Oversee the entire product design journey—from problem discovery and solution proposal to final design execution and product launch support.Facilitate workshops and collaborative sessions with business stakeholders to explore business operations and pinpoint areas where technology can enhance service journeys, linking business challenges with user needs and technological opportunities.Employ qualitative and quantitative research techniques such as usability testing, A/B testing, user surveys, and interviews to gather insights that inform and refine design solutions.Rapidly generate and iterate design concepts through user flows and mock-ups, presenting research-backed design solutions to improve user interactions.Translate usability test results into actionable insights, simplifying complex systems.Establish and maintain design guidelines to ensure uniform design quality across all products, with regular reviews and updates.Collaborate closely with the team to enhance and maintain our design system, overseeing its application, guidelines, and updates across products.Build and nurture strong relationships with cross-functional product teams.

Join ncs3 as a Senior UX Designer & Researcher where you will play a pivotal role in shaping user experiences for our innovative ServiceNow solutions. You will collaborate with cross-functional teams to craft intuitive and engaging designs that meet user needs and business goals.Your responsibilities will include conducting user research, creating wireframes and prototypes, and conducting usability testing to validate designs. You will leverage your expertise to drive design thinking and ensure a user-centered approach in all our projects.

About the Role Cygnify is hiring an Assistant Manager of Digital Customer Care in Singapore. This position calls for someone who combines hands-on operational skill with a strategic mindset to strengthen and guide our digital customer care efforts. The Assistant Manager will lead a team of about 10 customer care agents. The focus is on maintaining strong service standards, identifying ways to improve, and driving efficiency. Working closely with the business lead, this role helps shape our customer care function to be more responsive and centered on customer needs. What You Will Do Supervise daily operations for the customer care team, ensuring strong performance across key service metrics like response time and issue resolution. Coach and support team members in real time, helping them solve problems and deliver better service. Review current processes and introduce tools and workflows that improve efficiency and consistency. Develop and maintain Standard Operating Procedures (SOPs) to standardize responses and reduce operational issues. Work with internal teams to roll out new tools and enhance existing systems. Oversee the email support system and lead the launch of new channels such as live chat, making sure they meet service expectations. Serve as the main escalation point for complex customer concerns, ensuring solutions are accurate and customer-focused. Location Singapore

Activate Interactive Pte Ltd seeks a UX Researcher and Service Designer based in Singapore. This position centers on understanding what users need and shaping services that offer meaningful experiences. The work combines research and design to support projects focused on improving how people interact with products and services. Key responsibilities Conduct user research to gather insights and guide design choices Work closely with team members to design services that respond to user needs Contribute to shaping experiences that engage and satisfy customers Location This role is based in Singapore.