Senior Manager, Global Customs

Join ASM, where cutting-edge technology meets a collaborative culture.With over 55 years of pioneering innovation, ASM is at the forefront of advanced semiconductor technology. Our diverse team of more than 4,500 professionals from 70 nationalities plays a pivotal role in shaping trends in 5G, cloud computing, AI, and autonomous driving. We are committed to inclusivity, sustainability, and making a positive global impact. Our development programs are designed to foster your growth, pushing the boundaries of innovation and unlocking your potential.Mission of the RoleThe Senior Manager, Global Customs, will oversee compliance with international trade regulations, optimize duty savings through Free Trade Agreements (FTAs), and manage all customs-related processes. This role requires close collaboration with internal stakeholders, customs brokers, and governmental bodies to ensure smooth and compliant cross-border trade.Key ResponsibilitiesCustoms Compliance:Collaborate globally on customs valuation analysis aligned with internal transfer pricing (TP) structures.Review import/export documentation to ensure compliance with local and international customs regulations.Work with global customs brokers and authorities to resolve clearance issues.Act as a subject matter expert on global customs valuation matters.Free Trade Agreements (FTAs):Analyze and interpret global FTA rules of origin and eligibility criteria.Coordinate with suppliers to obtain and validate origin documentation, such as Certificates of Origin.Maintain documentation and audit trails to support FTA claims and duty savings.Identify opportunities for ASM to reduce global import duties.ACVA:Assist with ACVA engagements and review annual ACVA reports, including voluntary amendments as applicable.Customs Audit:Prepare and support ad-hoc inquiries and audits conducted by global customs authorities.

About AirwallexAirwallex stands as the premier unified payments and financial platform designed for global enterprises. Our innovative blend of proprietary infrastructure and software empowers over 200,000 businesses worldwide—such as Brex, Rippling, Navan, Qantas, SHEIN, and many others—with fully integrated solutions to manage everything from business accounts and payments to spend management, treasury, and embedded finance on a global scale.Founded in Melbourne, we boast a dynamic team of over 2,000 of the brightest minds in tech, spread across 26 offices globally. Valued at US$8 billion and backed by leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of creating the financial platform of the future. If you're excited to undertake the most ambitious work of your career, we invite you to join us.Attributes We ValueWe seek builders with a founder-like drive who desire substantial impact, rapid learning, and genuine ownership. You bring expertise and sharp analytical skills, motivated by our mission and operating principles. You make swift, well-judged decisions, approach challenges with curiosity, and apply first principles thinking while balancing speed with thoroughness.You are humble and collaborative, capable of transforming innovative ideas into tangible products, and you excel at executing tasks from start to finish. Leveraging AI, you work smarter to solve problems efficiently. Here, you'll engage with complex, high-profile challenges alongside exceptional teammates, advancing your career as we shape the future of global banking. If this resonates with you, let's create what comes next.About the TeamThe Operations team at Airwallex is crucial in enhancing the overall customer experience and ensuring operational excellence. Our collaborative team of analysts, strategists, and operational specialists is dedicated to translating vision into actionable results. We utilize data insights, exceptional problem-solving capabilities, and a thorough understanding of the business to optimize processes, elevate customer experience, identify improvement opportunities, and guarantee that Airwallex operates efficiently at scale while delivering a superior customer experience.What You'll DoAs the Head of Global Customer Support, you will spearhead and expand our global Customer Support organization to provide swift, high-quality, and consistent customer experiences across various regions and channels. You will be responsible for the global support strategy...

Become a Leader in the Crypto Space!Coins stands as the leading crypto brand in the Philippines, having earned the trust of over 18 million users. Our user-friendly mobile application allows individuals to seamlessly buy and sell a diverse array of cryptocurrencies while accessing a broad spectrum of financial services.As a fully regulated entity by the Bangko Sentral ng Pilipinas (BSP), Coins proudly holds the distinction of being the first crypto-based company in Asia to secure both Virtual Currency and Electronic Money Issuer licenses from a central bank.

Airwallex is a unified payments and financial platform supporting over 200,000 businesses worldwide, including Brex, Rippling, Navan, Qantas, and SHEIN. The company offers solutions for business accounts, payments, spend management, treasury, and embedded finance on a global scale. Founded in Melbourne, Airwallex now has more than 2,000 team members across 26 offices and is valued at US$8 billion, backed by investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital. What you will do The Global Growth Manager - Lifecycle will lead the development and optimization of customer engagement strategies. This position focuses on designing and refining the customer lifecycle journey across major regions, aiming to improve conversion, activation, and retention results. Team culture The Growth team values collaboration, creativity, and data-driven decision-making. Team members are encouraged to experiment with new ideas, learn continuously, and support each other's career development. Diverse perspectives are welcomed and celebrated. Who succeeds here Entrepreneurial builders who take ownership and want to make a real impact People with strong analytical skills and sound judgment Those who thrive in environments where curiosity and first-principles thinking are valued Collaborative individuals who turn ideas into products and see projects through to completion Professionals who use AI and technology to solve complex challenges efficiently For more on the company’s values and principles, see the operating principles.

Join Us in Transforming Global Connections!At Kong, we believe in empowering our customers to build better connections around the world. If you’re intrigued by this role but don’t meet every single requirement, we encourage you to apply! We value strength in key areas and a willingness to learn.Your Responsibilities:• Facilitate onboarding for new clients by assessing their needs, establishing key timelines, and identifying potential obstacles.• Act as the voice of the customer, understanding and documenting their use cases, architecture, and future plans.• Champion the use of Kong products through engaging demonstrations and interactive technical workshops.• Collaborate with clients to uncover new use cases and enhance their utilization of the Kong API platform.• Create a roadmap to ROI with a Joint Success Plan, highlighting the business value derived from our solutions.• Cultivate strong, trusting relationships with customers to become their trusted technical advisor.• Participate in customer renewals and expansion efforts.• Manage customer escalations effectively, representing the product and service teams.• Utilize Kong’s customer maturity model to manage client accounts proactively.• Conduct regular reviews of Kong implementations and share industry best practices.

About UsAt EnterpriseDB, we offer a cutting-edge data and AI platform that empowers organizations to fully leverage the capabilities of Postgres for transactional, analytical, and AI workloads across any cloud environment. We enable enterprises to mitigate risks, optimize costs, and achieve scalable operations in a data-driven world. With over 1,500 global customers, we are the foremost contributor to the dynamic PostgreSQL community, supporting a diverse range of sectors including government, finance, media, and IT. Our innovative solutions allow customers to modernize outdated systems and eliminate data silos while harnessing the power of enterprise-grade open-source technologies. We ensure up to 99.999% availability with critical features such as security, compliance, and observability. For more information, visit www.enterprisedb.com.The Senior Customer Success Manager (CSM) is dedicated to deeply understanding our customers and partners, ensuring their success through exceptional service. The CSM will operate independently and collaboratively across departments to identify opportunities for growth, renewal, and overall customer satisfaction within their portfolio. The primary objective of this role is to cultivate a successful and loyal customer base committed to EDB through trusted advisor relationships. This individual will take ownership of their account portfolio with a strong emphasis on customer retention, providing technical product guidance, delivering strategic business value and insights, driving product adoption and trust, and uncovering opportunities to enhance value across our customers’ operations. This position demands remarkable tenacity, analytical skills, strategic thinking, service orientation, leadership, and a genuine passion for customer satisfaction and success.The ideal CSM will have knowledge, expertise, and experience in various areas, including:Technology Account ManagementBuilding deep customer relationshipsDriving customer engagement and retentionTechnical support and guidance

As a Business Manager at NCS, you will be instrumental in advancing the effectiveness of our Global Services Organization (GSO). Your focus will be on optimizing operational workflows and facilitating key business initiatives. Reporting directly to the GSO Head of Planning and Operations, you will work to eliminate inefficiencies, streamline processes, and oversee GSO-related programs to support our leadership team in scaling operations globally.Key Responsibilities:Enhancing Operational Efficiency: Collaborate with GSO teams to manage daily operations, foster decision-making, and ensure cross-departmental coordination.Prepare for sales cadence reviews, track action items for completeness, and facilitate business review meetings with GSO teams along with Finance and Group Resourcing.Business Strategy Execution: Support the conversion of GSO Business Strategy into actionable plans, monitoring KPIs and financial metrics to assess performance and identify opportunities for improvement.Act as a liaison among internal and external stakeholders such as Alliance Partners, HR, IT, Marketing, and Compliance to enhance communication and execution.Management Reporting: Ensure GSO dashboard readiness, KPIs, and reporting packs are available for GSO leads, partnering with cross-functional managers to drive performance and accountability across teams.Training & Knowledge Management: Coordinate training sessions and knowledge management programs within the GSO, collaborating with Learning & Knowledge and department administrators.Repository Management: Maintain GSO-specific repositories like client data and SharePoint sites, ensuring they are current and accessible.Transformation Initiatives: Assist GSO leadership in promoting and implementing transformation programs.Risk Management: Collaborate with stakeholders to identify risks and develop actionable plans for resolution.

Role overview The Senior Director, Global Partnerships and Channels - Asia at ServiceNow leads efforts to expand and strengthen the partner network across Asia. This position centers on building alliances, enhancing channel partner performance, and maintaining relationships with important stakeholders. Key responsibilities Grow and manage the partner ecosystem throughout Asia Develop and reinforce strategic alliances Work to improve channel partner outcomes Maintain strong connections with key stakeholders Impact This leadership role supports ServiceNow’s market growth in Asia and ensures that all partner activities align with broader company objectives.

Senior Customer Success Manager About Us: BlackSky is a pioneering real-time intelligence firm that operates the world’s most sophisticated space-based intelligence platform. We provide our clients with satellite imagery, automated analytics, and high-frequency monitoring of strategic locations, economic assets, and global events. Trusted by leading military and intelligence organizations, as well as commercial enterprises, BlackSky equips decision-makers with the foresight necessary to address critical issues impacting national security and economic stability. Our data empowers governments and businesses to observe, comprehend, and anticipate change in real-time, granting a significant strategic advantage for timely action. Our diverse global team leverages cutting-edge technology to create meaningful impacts worldwide, with a strong commitment to a people-first, customer-centric, and enjoyable work culture. BlackSky is on the lookout for a dynamic and skilled Senior Customer Success Manager to enhance the customer journey, from onboarding to ongoing management (billing, notifications, etc.). As we expand our international portfolio, we need a collaborative team player ready to cover working hours in the Middle East and/or Europe. The ideal candidate will possess the ability to engage effortlessly with both internal and external stakeholders across various organizational levels and cultural backgrounds. You should be customer-focused, enthusiastic, reliable, and detail-oriented. **Availability Requirement:** Must be available to work from 0100-1200 UTC on Saturdays, and from 2200-1200 UTC on Sundays as part of a 40-hour work week (remaining schedule may be negotiable). This position reports to the Director of Customer Success and is a remote role based in Singapore. Please note that relocation assistance is not provided.

About AirwallexAirwallex is a groundbreaking unified payments and financial platform designed for global businesses. We leverage our unique blend of proprietary infrastructure and innovative software to empower over 200,000 businesses around the world, including notable names like Brex, Rippling, Navan, Qantas, and SHEIN. Our fully integrated solutions encompass everything from business accounts and payments to spend management, treasury services, and embedded finance on a global scale.Founded in Melbourne, Airwallex boasts a team of over 2,000 talented and visionary professionals across 26 global offices. With a valuation of US$8 billion and backing from prestigious investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, we are at the forefront of building the future of global financial services. If you’re eager to embark on the most ambitious journey of your career, we invite you to join us.Attributes We ValueWe seek dynamic builders with a founder-like spirit who are driven by impact, rapid learning, and genuine ownership. You should possess strong expertise and critical thinking skills, fueled by a passion for our mission and operating principles. You thrive in fast-paced environments, demonstrating sound judgment, curiosity, and the capacity to make decisions based on fundamental principles while achieving a balance between speed and thoroughness.Your humble and collaborative nature will help transform innovative ideas into tangible products, ensuring you see projects through from start to finish. In this role, you will utilize AI to enhance efficiency and solve problems swiftly. You will face intricate, high-stakes challenges alongside exceptional colleagues, all while advancing your career as we shape the future of global banking. If this resonates with you, let’s create what’s next together.About the TeamThe Go-To-Market Partnership team at Airwallex is a synergistic group of dealmakers, partner managers, and experience builders dedicated to cultivating a vibrant ecosystem of partners and developers. Our mission is to expand Airwallex’s reach and elevate our offerings as the premier global financial platform.What You’ll DoAs the Manager of Global Partner Experience, you will play a pivotal role in steering and enhancing the overall performance of the Airwallex Partner Program. This entails the development and implementation of strategies and initiatives focused on accelerating the adoption and revenue growth of Airwallex solutions through our partners. The ideal candidate will be adept at devising creative solutions to elevate the capabilities and contributions of our partner network.

About AirwallexAirwallex is a pioneering unified payments and financial platform designed specifically for global enterprises. Leveraging our unique blend of proprietary infrastructure and innovative software, we empower over 200,000 businesses globally – including renowned names such as Brex, Rippling, Navan, Qantas, and SHEIN – to seamlessly manage everything from business accounts and payments to spend management, treasury, and embedded finance solutions on a worldwide scale.Founded in Melbourne, we proudly boast a diverse team of more than 2,000 talented individuals across 26 offices around the world. With a valuation of US$8 billion and backing from industry-leading investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of revolutionizing the global payments and financial landscape. If you are ready to embark on a career-defining journey, we invite you to join us.

Join our dynamic team at sia as a Consultant or Senior Consultant specializing in Data Governance and Global Markets. In this pivotal role, you will collaborate with cross-functional teams to enhance our data management strategies and ensure compliance with global regulations. Your expertise will drive innovative solutions that empower our clients to make informed decisions in an ever-evolving market landscape.

Join SIA as a Contractor for our Global Banking Project. We are seeking an experienced Project Manager / Program Manager to lead our strategic initiatives in the banking sector. In this role, you will oversee project planning, execution, and delivery while collaborating closely with cross-functional teams to ensure alignment with our business objectives.

Join our dynamic team at Coins as a Global Tax Manager, where you will play a pivotal role in overseeing our global tax strategy and compliance. This full-time position is based in Singapore and offers the opportunity to work with a diverse and innovative team dedicated to excellence in financial management. As a Global Tax Manager, you will be responsible for ensuring compliance with tax regulations across multiple jurisdictions, managing tax audits, and optimizing tax strategies to enhance our financial performance.

About AirwallexAirwallex stands as the premier unified payments and financial platform tailored for global enterprises. Leveraging our exceptional blend of proprietary infrastructure and cutting-edge software, we empower over 200,000 businesses globally—including industry leaders such as Brex, Rippling, Navan, Qantas, and SHEIN—with seamlessly integrated solutions for managing business accounts, payments, spend management, treasury, and embedded finance on a worldwide scale.Founded in Melbourne, we take pride in our diverse and talented team of over 2,000 innovative professionals across 26 international offices. With a valuation of US$8 billion and support from prominent investors like T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of revolutionizing the global payments and financial landscape. If you are prepared to embark on the most ambitious journey of your career, we invite you to join us.

Join OKX as a Product Manager / Director of Global Trading in Singapore, where you'll lead innovative trading solutions that redefine the crypto landscape. Your expertise will guide cross-functional teams to enhance product offerings and drive user engagement in the global trading space. You'll collaborate with engineering, design, and marketing teams to deliver outstanding products that meet market demands and uphold our commitment to security and reliability.

About AirwallexAirwallex is a pioneering unified payments and financial platform designed specifically for global enterprises. Our innovative blend of proprietary infrastructure and cutting-edge software empowers over 200,000 companies worldwide—including industry leaders like Brex, Rippling, Navan, Qantas, and SHEIN—to efficiently manage a comprehensive suite of services from business accounts to payments, spend management, treasury, and embedded finance solutions on a global scale.Founded in Melbourne, our diverse team of over 2,000 forward-thinking professionals spans 26 global offices. With a valuation of US$8 billion and support from leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of transforming the future of global payments and finance. If you're eager to embark on the most ambitious journey of your career, we invite you to join our mission.

Renesas Electronics Corporation is seeking an experienced Director of Global HR Project and Program Management to join our dynamic team. In this pivotal role, you will lead the development and execution of global HR initiatives and programs that align with our strategic objectives. Your leadership will drive HR transformation, ensuring that our workforce is engaged, informed, and equipped to meet the demands of a rapidly changing market.As a key senior leader, you will collaborate with cross-functional teams to streamline HR processes, enhance employee experience, and implement best practices in project management. You will also be responsible for mentoring and guiding project managers and HR professionals across the organization.

About AirwallexAirwallex is revolutionizing the way global businesses manage their payments and finances. As the sole unified payments and financial platform tailored for international operations, we leverage our proprietary infrastructure and software to offer integrated solutions to over 200,000 businesses globally, including industry leaders like Brex, Rippling, Navan, Qantas, and SHEIN. Our suite of services encompasses business accounts, payments, spend management, treasury solutions, and embedded finance on a global scale.Founded in Melbourne and now operating with a talented team of more than 2,000 across 26 offices, Airwallex is valued at US$8 billion. We are backed by top-tier investors, including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, positioning us at the forefront of the global payments and financial technology landscape. If you're eager to embark on an ambitious journey in your career, we invite you to join us.Attributes We ValueWe seek builders who exhibit founder-like enthusiasm and are committed to making a significant impact. You should possess robust expertise and insightful thinking, driven by our mission and operating principles. You move swiftly with sound judgment, explore with curiosity, and make principled decisions, balancing speed with thoroughness.Collaboration and humility are key; you can transform innovative concepts into tangible products and take ownership from start to finish. Utilizing AI to enhance efficiency and solve challenges is essential. Here, you'll confront complex, high-profile challenges alongside exceptional teammates while advancing your career as we shape the future of global banking. If this resonates with you, let's create what's next.

Join Our Global Escalation Team:At Match Group, our Global Escalations team within the Member Experience department plays a critical role in ensuring the safety and satisfaction of our users. We are seeking a dedicated Senior Global Escalations Specialist who will be instrumental in addressing member escalations related to trust, safety, and support policies.In this role, you will investigate safety concerns, handle abuse reports, troubleshoot bugs, and assess app functionality, all while upholding Match Group's Community Guidelines and Terms of Service.