Senior Frontend Engineer, Risk at Airwallex | Singapore

Join Airwallex as a Senior Frontend Engineer in RiskAt Airwallex, we are redefining the landscape of global finance. Our innovative payments and financial platform supports over 200,000 businesses worldwide, including industry leaders like Brex, Rippling, Navan, Qantas, and SHEIN. With our powerful mix of proprietary technology and software, we enable businesses to manage their accounts, payments, spend management, and embedded finance solutions seamlessly and at scale.Founded in Melbourne, our diverse team of over 2,000 talented professionals spans 26 global offices. Valued at $8 billion and backed by prestigious investors like T. Rowe Price, Visa, Mastercard, Robinhood Ventures, and Sequoia, we are at the forefront of building the future of financial services. If you are ready to take on the most ambitious challenges in your career, we invite you to be part of our journey.Our Core ValuesWe seek builders with entrepreneurial spirit who are eager to make a significant impact and take charge of their work. Your strong expertise and analytical mindset align with our mission and operating principles. You thrive in a fast-paced environment, making informed decisions driven by curiosity and first principles, while maintaining a balance between speed and thoroughness.Collaboration and humility are key traits we value. You will transform innovative ideas into tangible products and ensure tasks are completed from start to finish. By harnessing AI, you will enhance efficiency and expedite problem-solving. Here, you will tackle complex, high-impact challenges alongside exceptional teammates and advance your career as we shape the future of global banking.About the Client Risk TeamThe Client Risk Team plays a crucial role at Airwallex, focusing on the proactive detection and management of client-level financial crime and credit risk across all products. Our goal is to provide a consolidated, data-driven view of each client by integrating insights from various sources. We leverage cutting-edge machine learning and large language models (LLMs) to enhance decision-making, automate workflows, and support sustainable business growth globally.Your RoleAs a Senior Frontend Engineer in Client Risk, you will develop and refine web applications utilized by Risk Operations, Compliance, and internal stakeholders to investigate cases, make informed decisions, and manage client risk at scale. You will focus on creating intuitive, efficient, and reliable user experiences that empower our teams to operate effectively.

About AirwallexAirwallex stands out as the premier unified payments and financial platform designed specifically for global enterprises. Our innovative blend of proprietary infrastructure and advanced software empowers over 200,000 businesses, including renowned names like Brex, Rippling, Navan, Qantas, and SHEIN, to seamlessly manage their business accounts, payments, spending, treasury, and embedded finance solutions on a global scale.Founded in the vibrant city of Melbourne, our team comprises over 2,000 exceptional and forward-thinking professionals across 26 offices worldwide. With a valuation of US$8 billion and support from top-tier investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of revolutionizing the future of global payments and finance. If you're ready to embark on the most ambitious journey of your career, we invite you to join us.

Join the Airwallex TeamAt Airwallex, we redefine the financial landscape for global businesses. Our innovative payments and financial platform empowers over 200,000 organizations worldwide, including industry leaders like Brex, Rippling, Navan, Qantas, and SHEIN. Our fully integrated solutions enable businesses to manage everything from accounts and payments to spend management and treasury on a global scale.Founded in Melbourne, our diverse team of over 2,000 talented professionals operates across 26 offices globally. With a valuation of US$8 billion and backing from prestigious investors such as T. Rowe Price, Visa, and Mastercard, we are at the forefront of revolutionizing the global payments and finance sector. If you are ready to take on challenging work that has a real impact, we invite you to join us.

About AirwallexAirwallex stands as a pioneering unified payments and financial platform dedicated to empowering global businesses. Our unique blend of proprietary infrastructure and sophisticated software supports over 200,000 businesses worldwide, including notable names like Brex, Rippling, Navan, Qantas, and SHEIN. We provide fully integrated solutions for managing everything from business accounts to payments, spend management, treasury, and embedded finance on a global scale.Founded in Melbourne, our dynamic team comprises over 2,000 of the most innovative tech minds, working across 26 offices globally. With a valuation of US$8 billion and backing from elite investors such as T. Rowe Price, Visa, Mastercard, and Sequoia, Airwallex is at the forefront of constructing the future of global payments and financial services. If you are eager to engage in the most ambitious work of your career, we invite you to join our team.Attributes We ValueWe seek builders with a founder-like spirit who are driven by a desire for meaningful impact, accelerated learning, and true ownership. You should bring strong expertise relevant to the role, sharp analytical skills, and a motivation aligned with our mission and operating principles. You thrive in fast-paced environments, exhibit good judgment, and approach challenges with curiosity, making decisions based on solid reasoning while balancing speed and thoroughness.Collaboration and humility are essential; you will turn innovative ideas into substantial products and ensure tasks are completed efficiently. Leveraging AI, you will work smarter and resolve issues swiftly. Here, you will address intricate, high-visibility challenges alongside exceptional colleagues, all while advancing your career as we shape the future of global banking. If this resonates with you, let's create what’s next together.About the TeamOur Corporate IT team spearheads IT support, engineering, and business functions at Airwallex. The IT Engineering division is central to our tech experience, overseeing everything from collaboration tools and automation to managing our IT infrastructure, applications, and identity access management. We design, develop, and maintain the systems and services utilized by Airwallex teams to innovate our products, serve customers, and operate efficiently. Partnering with every business unit—Finance, Engineering, People, and Support—we tackle challenges and propel Airwallex forward.What You’ll DoAs a Senior IT Engineer, your primary focus will be on diagnosing and resolving issues faced by our business and IT operations teams daily. You will collaborate closely with cross-functional teams to enhance our systems, ensuring optimal performance and reliability.

Join Our Team at AirwallexAirwallex is revolutionizing the financial landscape as the only comprehensive payments and financial platform designed for global enterprises. Our innovative blend of proprietary technology and infrastructure empowers over 200,000 businesses worldwide, including leading names like Brex, Rippling, Navan, Qantas, and SHEIN, with seamless solutions for managing business accounts, payments, spend management, treasury, and embedded finance at a global level.Founded in Melbourne, we proudly employ a diverse team of over 2,000 talented and innovative professionals across 26 locations worldwide. Valued at US$8 billion and supported by premier investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of shaping the future of global financial services. If you're eager to tackle ambitious projects and make a significant impact, we want you on our team.Our ValuesWe seek visionary builders with an entrepreneurial spirit who aspire to drive meaningful change, accelerate their learning, and take ownership of their work. You will bring robust technical expertise and a sharp analytical mindset, motivated by our mission and operating principles. You thrive in a fast-paced environment, make informed decisions, and approach challenges with curiosity, balancing speed with thorough analysis.We value humility and collaboration; you’ll transform innovative ideas into tangible products, ensuring successful project execution from start to finish. You leverage AI to enhance efficiency and resolve issues swiftly. Here, you'll engage with complex, high-stakes challenges alongside exceptional colleagues and advance your career as we redefine global banking.About the IT TeamThe Corporate IT team is essential to Airwallex, overseeing IT support, engineering, and business functions. Our IT Engineering team is pivotal in shaping our technological landscape, managing everything from communication tools and video conferencing to computers, applications, and identity access management. We design, build, and maintain the systems and services that empower our team to innovate, serve our clients, and operate effectively. Collaborating with various departments, including Finance, Engineering, People Operations, and Support, we tackle the diverse challenges our teams encounter.Your RoleAs a Senior IT Engineer, you will play a crucial role in addressing technical challenges that impact our business and...

Join Airwallex as a Senior Data EngineerAt Airwallex, we are redefining global financial solutions. Our innovative platform, backed by cutting-edge proprietary technology, empowers over 200,000 businesses worldwide—including renowned names like Brex, Rippling, Navan, Qantas, and SHEIN. We facilitate seamless management of business accounts, payments, spend management, treasury, and embedded finance on a global scale.Proudly founded in Melbourne, our dynamic team of over 2,000 talented professionals spans across 26 offices worldwide. With a valuation of US$8 billion and support from leading investors such as T. Rowe Price, Visa, and Mastercard, we are on a mission to build the future of global banking. If you are eager to take on ambitious challenges and make a significant impact, we invite you to join us!What We Look ForWe seek builders with entrepreneurial spirit who strive for genuine impact and accelerated learning. You will bring your expertise and innovative thinking to our mission and operating principles. You are quick to act with sound judgment, curious to explore deeply, and adept at making informed decisions that balance speed and thoroughness.We value humility and collaboration; you will transform ideas into tangible products while ensuring completion from start to finish. Utilizing AI, you will enhance efficiency and tackle complex challenges alongside exceptional colleagues, all while advancing your career. If this resonates with you, let's shape the future together!Your RoleData Modeling Responsibilities:Design and implement robust, scalable data models that cater to business intelligence, machine learning, and operational requirements.Demonstrate a deep understanding of data schemas and select appropriate designs (e.g., star schema, snowflake) based on specific use cases.Collaborate with business teams to translate their data needs into structured, well-documented models.

Join the Future of Global PaymentsAt Airwallex, we are redefining the financial landscape for businesses across the globe. As a Senior Android Engineer, you will be at the forefront of innovation, developing cutting-edge applications that empower over 200,000 businesses, including major brands like Brex and Qantas. Our unique blend of proprietary infrastructure and software enables seamless management of business accounts, payments, and treasury solutions on a global scale.Proudly founded in Melbourne, our diverse team of over 2,000 brilliant minds operates from 26 offices worldwide. Backed by renowned investors, we are valued at US$8 billion and are committed to building the future of financial technology. If you are eager to tackle ambitious challenges and make a real impact in your career, we invite you to join us.What We ValueWe seek builders with a founder's mindset who thrive in fast-paced environments. You should possess a strong expertise in Android development and a passion for our mission. We value humility, collaboration, and the ability to turn innovative ideas into impactful products. Here, you will leverage AI to enhance your work and solve problems efficiently, all while contributing to a team dedicated to excellence and growth.Your Role in the Identity & Org TeamAs part of our Identity and Access Management (IAM) and Account team, you will play a vital role in enhancing our identity solutions and securing our account infrastructure. We are looking for enthusiastic engineers who are excited to engage in projects that improve the scalability, security, and availability of our platform. Collaborate with cross-functional teams to deliver exceptional IAM solutions that support the rapid growth of Airwallex.

Join Airwallex - A Leader in Global Financial SolutionsAt Airwallex, we pride ourselves on being the premier unified payments and financial platform for businesses on a global scale. With our innovative proprietary infrastructure and software, we empower over 200,000 businesses, including industry giants like Brex, Rippling, Navan, Qantas, and SHEIN, by offering fully integrated solutions for managing business accounts, payments, spend management, treasury, and embedded finance.Founded in Melbourne, our diverse team of over 2,000 talented professionals spans 26 offices worldwide. With a valuation of US$8 billion and backing from prominent investors such as T. Rowe Price, Visa, Mastercard, and Sequoia, we are at the forefront of shaping the future of global payments and finance. If you are ready to embark on the most ambitious journey of your career, we invite you to join us.What We Look ForWe seek dynamic builders with a founder-like mindset who are driven by real impact, accelerated learning, and genuine ownership. You should possess strong expertise and analytical skills, motivated by our mission and operating principles. Your ability to move swiftly yet judiciously, coupled with deep curiosity and a first-principles approach, will be invaluable.You are humble and collaborative, turning innovative ideas into tangible products, and are committed to seeing projects through to completion. Leveraging AI for smarter problem-solving will be part of your toolkit. Here, you will face complex, high-impact challenges alongside exceptional colleagues while advancing your career in the evolving landscape of global banking. If this resonates with you, let’s create the future together.Your Role:As an Associate in Credit Risk Operations, you will carry out comprehensive credit risk assessments of our clients within a collaborative team setting. Your efforts will support our growth objectives while effectively managing and mitigating risk.Key Responsibilities:Conduct thorough evaluations of merchant credibility during onboarding and ongoing monitoring processes, analyzing business information and financial statements.Deliver customized credit risk recommendations to minimize Airwallex’s exposure while promoting partner growth.

About AirwallexAirwallex stands as the leading unified payments and financial platform designed for global enterprises. Leveraging our unique blend of proprietary technology and software, we empower over 200,000 businesses worldwide, including industry leaders like Brex, Rippling, Navan, Qantas, and SHEIN. Our comprehensive solutions encompass business accounts, payments, spend management, treasury services, and embedded finance on a global scale.Founded in Melbourne, we boast a team of over 2,000 talented and innovative tech professionals across 26 global offices. With a valuation of US$8 billion and support from world-class investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of revolutionizing the global payments and financial landscape. If you are prepared to embark on the most ambitious journey of your career, we invite you to join us.Attributes We ValueWe seek exceptional builders with an entrepreneurial mindset who are eager to make a significant impact, accelerate their learning, and take true ownership. You should possess strong expertise relevant to your role, analytical thinking, and a passion for our mission and operating principles. Your ability to act swiftly with sound judgment, explore in-depth with curiosity, and make decisions based on foundational principles while balancing speed and thoroughness is essential.We value humility and collaboration; transforming innovative ideas into tangible products while ensuring that you effectively deliver results from start to finish. Utilizing AI to enhance productivity and streamline problem-solving is encouraged. Here, you will confront complex, high-visibility challenges alongside exceptional teammates and grow your career as we shape the future of global banking. If this resonates with you, let's create what comes next together.About the TeamThe Risk Platform team at Airwallex is charged with overseeing risk management across all Airwallex products, including GTPN, PA, Issuing, Onboarding, and Account Takeover. The risk environment is continuously evolving, with fraudsters employing increasingly sophisticated tactics. We are at the cutting edge of innovation in risk management.Our mission is to safeguard Airwallex's products and services, establishing Airwallex as a trusted partner for businesses globally. We utilize advanced technologies such as graph databases, machine learning, and large language models to refine and advance our strategies.Collaboration with other teams and our customers worldwide is integral to ensuring a comprehensive approach to risk management.

Join Our Team at AirwallexAirwallex is revolutionizing the landscape of payments and finance for global enterprises. We are the only all-in-one platform that combines cutting-edge infrastructure and software, empowering over 200,000 businesses globally – such as Brex, Rippling, Navan, Qantas, and SHEIN – to streamline everything from business accounts and payments to spend management and treasury solutions on a global scale.Founded in Melbourne, our team comprises over 2,000 innovative talents spread across 26 offices worldwide. With a valuation of US$8 billion and support from leading investors like T. Rowe Price, Visa, Mastercard, and Sequoia, Airwallex is at the forefront of creating the future of global financial services. If you’re ready to take on ambitious challenges and make a significant impact, we want you on our team.

About AirwallexAirwallex is a pioneering unified payments and financial platform designed for global enterprises. Our unique blend of proprietary infrastructure and innovative software empowers over 200,000 businesses globally, including industry leaders such as Brex, Rippling, Navan, Qantas, SHEIN, and many more. We provide fully integrated solutions that encompass business accounts, payments, spend management, treasury services, and embedded finance on a global scale.Founded in Melbourne, our team comprises over 2,000 of the brightest minds in technology, spread across 26 offices worldwide. With a valuation of US$8 billion and support from top-tier investors like T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of revolutionizing the global payments and financial landscape. If you're eager to engage in ambitious projects that can shape your career, we invite you to join our journey.

About AirwallexAirwallex is a pioneering unified payments and financial platform designed for global businesses. Our innovative combination of proprietary infrastructure and software allows us to empower over 200,000 businesses worldwide, including notable names like Brex, Rippling, Navan, Qantas, and SHEIN, by providing fully integrated solutions for managing business accounts, payments, spend management, treasury, and embedded finance on a global scale.Founded in Melbourne, we are proud to have grown to a team of over 2,000 talented and innovative tech professionals across 26 offices worldwide. With a valuation of US$8 billion, backed by world-class investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of developing the future of global payments and financial solutions. If you're ready to embark on the most ambitious journey of your career, we invite you to join us.

Join Airwallex as a Senior DevOps Engineer!At Airwallex, we are transforming the global payments landscape with our innovative financial platform tailored for businesses. Our state-of-the-art proprietary infrastructure and software empower over 200,000 companies around the world, including industry leaders like Brex, Rippling, Navan, Qantas, and SHEIN, enabling them to seamlessly manage their business accounts, payments, and treasury solutions on a global scale.Founded in Melbourne, Airwallex boasts a diverse team of over 2,000 talented individuals across 26 offices globally. With a valuation of US$8 billion and support from prestigious investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, we are at the forefront of revolutionizing the global financial ecosystem. If you are ready to embark on a challenging and rewarding career journey, we invite you to join us!

About AirwallexJoin Airwallex, the pioneering unified payments and financial platform designed for global enterprises. Our cutting-edge proprietary infrastructure and software empower over 200,000 businesses globally—including industry leaders like Brex, Rippling, Navan, Qantas, and SHEIN—to streamline their operations through integrated solutions that encompass business accounts, payment processing, spend management, treasury services, and embedded finance on a worldwide scale.Founded in Melbourne, we proudly boast a diverse team of over 2,000 talented professionals across 26 offices worldwide. With a valuation of US$8 billion and support from prestigious investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of revolutionizing global financial services. If you are ready to embark on a transformative career journey, we invite you to join our dynamic team.Attributes We ValueWe seek innovative builders who exhibit founder-like energy and are eager to make a significant impact while enjoying accelerated learning and true ownership of their work. You possess strong expertise relevant to the role and exhibit sharp analytical thinking, guided by our mission and operating principles. Your ability to act swiftly, coupled with sound judgment, curiosity, and a commitment to foundational thinking allows you to balance speed with thoroughness.As a humble and collaborative team player, you are adept at transforming nascent ideas into tangible products, ensuring that you execute tasks effectively from start to finish. Leveraging AI, you will work smarter to solve problems efficiently. Here, you will engage with complex, high-visibility challenges alongside exceptional colleagues and advance your career as we shape the future of global banking. If this resonates with you, let’s create what’s next together.Role and Project Scope:In your role as a Software Engineer on our innovative Generative AI team, you will oversee the comprehensive development of AI-driven solutions that redefine the support and automation we provide to both internal teams and external customers. You will play a key role in defining the architecture and APIs for advanced systems, crafting cutting-edge AI solutions that enable Airwallex to scale effectively. Your contributions will significantly influence innovation, establish best practices, and lay the groundwork for our expanding AI portfolio.If you are passionate about building impactful AI solutions, thrive on overcoming challenging technical hurdles, and adopt a product-focused approach, we welcome you to help us shape the future of Finance and AI.

About AirwallexAirwallex stands as the premier unified payments and financial platform tailored for global enterprises. With our distinctive blend of proprietary infrastructure and cutting-edge software, we empower over 200,000 businesses worldwide—including industry leaders like Brex, Rippling, Navan, Qantas, and SHEIN—with comprehensive solutions to manage everything from business accounts and payments to spend management and treasury, as well as embedded finance on a global scale.Founded in Melbourne, our team comprises over 2,000 of the brightest minds in technology, spread across 26 offices globally. Valued at US$8 billion and backed by renowned investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of developing the future of global payments and finance. If you're ready to embark on the most ambitious venture of your career, we invite you to join us.Attributes We ValueWe seek passionate builders with an entrepreneurial spirit who aspire to make a significant impact, accelerate their learning, and embrace true ownership of their work. You should possess strong expertise relevant to the role, coupled with sharp analytical thinking, and be driven by our mission and operating principles. You act swiftly with sound judgment, explore deeply with curiosity, and make informed decisions based on first principles, balancing speed and thoroughness.You embody humility and collaboration, turning innovative ideas into tangible products while ensuring tasks are completed from start to finish. You leverage AI to enhance productivity and accelerate problem-solving. Here, you’ll engage with intricate, high-impact challenges alongside exceptional colleagues and advance your career as we redefine the landscape of global banking. If this resonates with you, let's create the future together.About the TeamThe Global Treasury and Payment Network (GTPN) Team is integral to Airwallex’s payment infrastructure. Our focus is on broadening the reach of Airwallex’s global treasury and payment network while enhancing its capabilities, user experience, and offering innovative payment products anchored in a robust financial foundation.Your RoleAs we extend our global presence, we are on the lookout for enthusiastic software engineers to join our dynamic team. This is a unique chance to work closely with product managers and designers from around the world, crafting products that not only fulfill but surpass our customers' expectations.This opportunity is based in Singapore.

About AirwallexAirwallex is a pioneering global payments and financial platform, uniquely designed to streamline operations for businesses around the world. With our exceptional blend of proprietary technology and software, we empower over 200,000 companies globally—including industry leaders such as Brex, Rippling, Navan, Qantas, and SHEIN—with integrated solutions that cover everything from business accounts and payment processing to spend management and treasury operations, all tailored for a global audience.Founded in Melbourne, Airwallex boasts a diverse team of over 2,000 innovative professionals across 26 offices worldwide. With a valuation of US$8 billion and support from top-tier investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia Capital, Salesforce Ventures, DST Global, and Lone Pine Capital, we are at the forefront of transforming the future of global finance. If you're ready to take on the most ambitious challenges of your career, we invite you to join us.Attributes We ValueWe seek builders with entrepreneurial spirit eager to make a significant impact, accelerate their learning, and take true ownership of their work. You should possess strong expertise in your field, complemented by analytical thinking and a passion for our mission and operating principles. You are quick to act with sound judgment, driven by curiosity to explore deeply, and you make informed decisions based on foundational principles, balancing speed with thoroughness.Collaboration and humility are vital traits; you can transform initial ideas into fully realized products and ensure tasks are completed efficiently. You leverage AI to enhance productivity and solve challenges swiftly. In this role, you will tackle intricate, high-profile challenges alongside exceptional colleagues, advancing your career while we build the future of global banking. If this resonates with you, let’s create the future together.About the TeamThe Engineering team at Airwallex comprises a vibrant mix of innovators, builders, and problem solvers committed to empowering businesses to operate without constraints. We thrive in a collaborative, fast-paced environment, relentlessly pushing the boundaries of what’s achievable in the fintech sector. Our focus is on technical excellence, continual learning, and a profound sense of ownership, all while creating scalable, reliable, and secure products that enable businesses to expand globally.Our Site Reliability Engineering (SRE) team is paving the way for innovative engineering solutions, addressing a variety of challenges and setting a benchmark for other teams to emulate. This team is accountable for the availability, performance, and reliability of our systems, ensuring seamless operations across our platform.

Join Our Team at AirwallexAirwallex stands out as the only all-in-one payments and financial platform tailored for businesses operating on a global scale. Our unique blend of proprietary technology and software empowers more than 200,000 businesses worldwide—including industry leaders like Brex, Rippling, Navan, Qantas, and SHEIN—to manage everything from business accounts, payments, and spend management to treasury and embedded finance effectively.Founded in Melbourne, our dynamic workforce of over 2,000 talented individuals spans 26 offices across the globe. With a valuation of US$8 billion and support from prestigious investors such as T. Rowe Price, Visa, and Mastercard, we are at the forefront of revolutionizing the future of global payments and finance. If you’re prepared to embark on an ambitious journey that shapes your career, we invite you to join us.

Join the Airwallex TeamAt Airwallex, we are revolutionizing the way global businesses manage payments and financial operations. Our innovative platform, fueled by proprietary technology, serves over 200,000 businesses worldwide—empowering them with integrated solutions for everything from business accounts to treasury management and embedded finance.Founded in Melbourne, our diverse team of over 2,000 brilliant minds operates across 26 global offices. With a valuation of $8 billion, and the support of industry-leading investors like T. Rowe Price and Visa, we are at the forefront of creating the future of global finance. If you're ready for a career-defining challenge, we want you on our team.

About AirwallexAirwallex stands out as the sole unified payments and financial platform designed specifically for global businesses. With our innovative blend of proprietary technology and software, we empower over 200,000 businesses globally, including industry leaders like Brex, Rippling, Navan, Qantas, SHEIN, and many others. Our fully integrated solutions allow organizations to efficiently manage everything from business accounts and payments to spend management and embedded finance on a worldwide scale.Founded in Melbourne with a dynamic team of over 2,000 talented individuals across 26 global offices, Airwallex is valued at US$8 billion and is supported by prominent investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital. Join us to take on the most ambitious challenges of your career and help shape the future of global payments and finance.Attributes We ValueWe seek dynamic builders who possess founder-like energy, eager to make a tangible impact while experiencing accelerated learning and genuine ownership. You should bring expertise relevant to your role, sharp analytical skills, and a strong motivation aligned with our mission and operating principles. You thrive in fast-paced environments, exercise good judgment, display curiosity, and make informed decisions based on core principles while balancing speed with thoroughness.As a humble and collaborative team member, you excel at transforming conceptual ideas into real-world products and consistently deliver results from start to finish. Your use of AI enhances your efficiency, enabling faster problem-solving. At Airwallex, you will confront complex, high-visibility challenges alongside exceptional colleagues, fostering your career growth as we revolutionize global banking. If this resonates with you, let's create the future together.About the TeamThe IT Operations team at Airwallex is the first line of support for employees encountering technology-related issues. We pride ourselves on our friendly demeanor, welcoming new hires on their first day, assisting employees with tech support, and managing our hardware and laptop fleet across all global offices. Our services are delivered through a service desk, chat, face-to-face interactions, and Zoom in our core locations.Job SummaryIn this role, you will deliver exceptional customer service and support to our Airwallex team, both in-office and remotely, while taking the lead for operations in the Americas. Our commitment to providing a fantastic support experience and world-class customer service is unwavering. From new hire IT onboarding to addressing technical issues, you will play a crucial role in ensuring our team's success.

About AirwallexAirwallex is a pioneering global payments and financial platform that unifies various financial services for businesses worldwide. With our proprietary infrastructure and advanced software solutions, we empower over 200,000 global businesses, including renowned names like Brex, Rippling, Navan, Qantas, and SHEIN. Our integrated solutions cover everything from business accounts, payments, spend management, treasury services, to embedded finance on a global scale.Founded in Melbourne, we boast a diverse and talented team of over 2,000 innovative professionals across 26 global offices. Valued at $8 billion and supported by top-tier investors like T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of shaping the future of global financial services. If you’re prepared to take on groundbreaking challenges and make a significant impact, we invite you to join us.Attributes We ValueWe seek driven builders who possess a founder-like spirit and desire to create meaningful change, accelerate their learning, and embrace ownership in their roles. You will bring strong expertise and analytical thinking, motivated by our mission and operating principles. You work swiftly with sound judgment, explore deeply with curiosity, and make informed decisions based on fundamental principles, maintaining a balance between speed and thoroughness.You are humble, collaborative, and adept at turning innovative concepts into tangible products, demonstrating a strong drive to “get stuff done” from concept to execution. Utilizing AI to enhance productivity and solve challenges efficiently is essential to your approach. Here, you will confront complex, high-impact problems alongside exceptional colleagues and further your career as we redefine the global banking landscape. If this resonates with you, let’s innovate the future together.The OpportunityOur Growth Team plays a crucial role in fulfilling Airwallex’s mission, concentrating on user acquisition and strategic market advancement. We harness data and cutting-edge technologies to create seamless and intuitive user experiences, enabling millions to discover, engage with, and benefit from our offerings.From optimizing new-user funnels to refining onboarding processes, our Growth team thrives on experimentation, rapid iteration, and delivering sustainable business outcomes. Whether it involves designing scalable architectures for high-traffic pages, constructing robust A/B testing frameworks, or integrating global marketing platforms, the Growth team’s efforts directly influence how we attract and retain customers globally.