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Experience Level
Senior
Qualifications
Qualifications:
Proven experience as a Business Analyst in the software industry, particularly with enterprise solutions.
Strong analytical skills with the ability to interpret complex data and provide actionable insights.
Excellent communication skills, both verbal and written, with experience in stakeholder engagement.
Familiarity with business process modeling and requirements documentation tools.
Ability to work collaboratively in a fast-paced environment and adapt to changing priorities.
About the job
AvePoint is on the lookout for a Senior Business Analyst with expertise in enterprise software solutions. Join our dynamic Customer Success division to help us drive success for our clients.
Your Role:
As a Senior Business Analyst, you will analyze business processes and automate systems, creating detailed As-Is and To-Be documentation. You will lead requirements gathering and analysis, prepare comprehensive communications, engage in testing activities, and design methodologies for both internal and external projects.
Key Responsibilities:
Elicit and document software development requirements, ensuring thorough analysis and evaluation.
Develop deliverables such as Functional Requirements Documents, Use Cases, and interface designs.
Translate technical specifications into accessible business language for diverse audiences.
Communicate proactively with stakeholders to identify information needs and functional requirements.
Collaborate with developers and subject matter experts to align technical visions with usability and performance goals.
Support testing efforts to ensure solutions meet business objectives.
About AvePoint
AvePoint is a leading provider of data management solutions, dedicated to helping organizations manage their data effectively and securely. With a focus on customer success, we empower businesses to maximize their investments in cloud technologies.
Overview AvePoint is on the lookout for a Senior Business Analyst with expertise in enterprise software solutions. Join our dynamic Customer Success division to help us drive success for our clients. Your Role: As a Senior Business Analyst, you will analyze business processes and automate systems, creating detailed As-Is and To-Be documentation. You will lead requirements gathering and analysis, prepare comprehensive communications, engage in testing activities, and design methodologies for both internal and external projects. Key Responsibilities: Elicit and document software development requirements, ensuring thorough analysis and evaluation. Develop deliverables such as Functional Requirements Documents, Use Cases, and interface designs. Translate technical specifications into accessible business language for diverse audiences. Communicate proactively with stakeholders to identify information needs and functional requirements. Collaborate with developers and subject matter experts to align technical visions with usability and performance goals. Support testing efforts to ensure solutions meet business objectives.
Position OverviewAvePoint is on the lookout for an experienced Senior Business Analyst to enhance our Customer Success team. This role requires a strong background in enterprise software solutions, as you will play a critical part in optimizing our business processes and systems.Your Role and ResponsibilitiesGather and document requirements for software development, ensuring clarity and completeness.Develop deliverables such as Functional Requirements Documents, Use Cases, and interface designs.Bridge the gap between technical teams and business stakeholders by translating complex technical information into straightforward business terminology.Engage with both internal and external stakeholders to assess information needs and functional requirements proactively.Collaborate with developers and subject matter experts to define technical strategies while balancing usability and performance considerations.Contribute to testing activities and assist in designing effective methods and procedures for both internal and external projects.
Position Overview Join our dynamic team at AvePoint as a Business Analyst, where you will play a crucial role in spearheading the digital transformation of internal processes and products for the Monetary Authority of Singapore (MAS). Your primary responsibility will involve gathering, analyzing, validating, specifying, verifying, and managing business requirements across various product lines. Key Responsibilities Oversee the Business Requirements and Functional Solutions, defining the scope of problems and crafting business cases to address them. Document requirements and user stories, evaluate alternatives, and recommend solutions that align with organizational needs. Conduct thorough business analysis to ensure alignment with strategic goals. Business Analysis Planning and Monitoring: Identify stakeholders and establish techniques and processes to manage, track, and trace requirements. Enterprise Analysis: Refine business needs, define solution scope, and develop comprehensive business cases. Elicitation: Discover, document, and articulate business needs effectively. Requirements Analysis: Assess the current state, analyze stakeholder requirements, and develop detailed definitions of business needs. Solution Assessment and Validation: Source and evaluate alternatives to identify the best-fit solutions, assess gaps, and determine necessary adjustments to deployed solutions. Utilize Agile methodologies to enhance project delivery, fostering continuous improvement and collaboration. Review testing scenarios, test cases, and reports to ensure thorough testing coverage and execution. Manage conflicts and changes, ensuring stakeholder alignment on solution scope and expectations. Facilitate communication and meetings between internal MAS teams and third-party partners as necessary. Collaborate with third-party vendors to monitor delivery and payment milestones, ensuring compliance with service level agreements. Coordinate review and sign-off processes with internal MAS teams. Execute tasks assigned by the Program Manager/Program Directors.
Join AvePoint to Secure the Future AvePoint is a global pioneer in data management and governance, serving over 21,000 clients worldwide to enhance their digital workplaces across platforms like Microsoft, Google, and Salesforce. Our extensive channel partner program includes more than 3,500 managed service providers, value-added resellers, and systems integrators, with our solutions available in over 100 cloud marketplaces. Discover more at www.avepoint.com. At AvePoint, we prioritize investing in our people. Our culture, characterized by agility, passion, and teamwork, empowers you to define your career path, make a meaningful impact, and take charge of your future. Unleash your potential with us! Key Responsibilities Provide insights on the viability, feasibility, and impact of policy and business changes on products. Elicit, analyze, and document business and information requirements supporting Salesforce implementations in an Agile environment. Create comprehensive functional and non-functional user stories with clear acceptance criteria. Engage in all Agile ceremonies (sprint reviews, retrospectives) alongside the Product Team. Collaborate with the Product Team to address issues and ensure timely resolution of defects according to specifications. Design and develop test plans and cases based on documented requirements and acceptance criteria. Conduct functional, regression, integration, and user acceptance testing (UAT). Execute both manual and automated testing processes. Facilitate and guide UAT sessions. Create and maintain thorough test documentation. Work with the development team for effective bug resolution. Adhere to all government security standards and best practices. Develop a comprehensive test strategy aligned with objectives and compliance with government security policies. Qualifications Diploma or higher, with a minimum of three years of experience as a Business Analyst, Scrum Master, Product Owner, or in a similar role within Agile projects. Strong understanding of software testing methodologies and Agile practices. Excellent problem-solving skills and attention to detail. Ability to work collaboratively in a fast-paced environment.
Join Our Team as an Operations Support Analyst!As an Operations Support Analyst at AvePoint, you will play a crucial role in delivering exceptional technical support to our end users. Your responsibilities will include:Offering expert technical assistance on a wide range of hardware and software issues.Efficiently responding to, documenting, resolving, or escalating incidents, change requests, or service tickets in alignment with Service Level Agreements.Maintaining high service standards and continuously improving service quality through effective support.Being available for on-call support, accommodating varied shifts including nights, weekends, and holidays as needed.Identifying problem interdependencies and collaborating to devise innovative solutions under guidance.Exhibiting sound judgment and initiative when making decisions in dynamic situations.
The Senior Business Analyst plays a pivotal role in analyzing business processes and automated systems related to Salesforce projects. You will be responsible for creating detailed As-Is and To-Be process descriptions, facilitating requirement gathering, and leading analysis activities. As part of this role, you will prepare and deliver crucial communications, engage in testing activities, and support the solution design for both internal and external initiatives.Your Responsibilities Include:Elicit and document business requirements for Salesforce projects, enhancements, and integrations.Analyze and assess existing business processes, proposing innovative Salesforce-driven solutions.Prepare comprehensive deliverables such as Business Requirements Documents (BRDs), Use Cases, process flows, and interface designs.Translate complex technical concepts into clear business terms to effectively bridge the gap between stakeholders and technical teams.Collaborate closely with Salesforce developers, architects, and subject matter experts to define the technical vision and assess trade-offs between usability and performance.Assist the project manager, product manager, and broader team in planning deliverables, defining scope, managing schedules, and ensuring execution.Engage in testing tasks, including test case development, user acceptance testing (UAT), and defect management.
AvePoint is hiring a Senior Software Engineer based in Singapore. This position centers on leading important projects while shaping technical direction for both immediate needs and the broader ministry ecosystem. The role involves balancing hands-on delivery with building solutions that other teams can reuse, all while navigating technical trade-offs and helping set patterns for success across the organization. Strategic Technical Delivery Independently lead and deliver high-priority projects, ensuring quality and meeting deadlines with minimal oversight. Make technical decisions that consider timelines, scope, budget, and long-term sustainability. Oversee modernization efforts involving legacy technologies, including Java, Appian, OutSystems, Pega Cloud, and Microsoft Dynamics. Proactively identify and manage technical dependencies, keeping stakeholders informed about constraints and their potential impact on schedules. Contributing Across the Ministry Design reusable frameworks, patterns, and infrastructure for multiple ministry systems. Document architectural choices, implementation patterns, and lessons learned to support knowledge sharing. Participate in shared technical goals and continuous improvement initiatives throughout the ministry. Mentor engineers through code reviews, technical guidance, and helping establish best practices. Managing Trade-offs and Decision Making Evaluate when to build custom solutions versus leveraging existing platforms, considering data sovereignty, operational complexity, and organizational constraints. Balance urgent project goals with the need to create sustainable infrastructure for future work. Navigate competing priorities between ideal solutions and practical approaches that address both current and future needs. Identify and communicate the impact of technical debt, making informed decisions about how and when to address it.
Join AvePoint as an Application Support Analyst!As a key member of our team, you will play a crucial role in ensuring the smooth operation and support of our production applications. Your expertise will contribute to enhancing our system performance and user satisfaction.Key Responsibilities:Monitor Production Systems: Utilize monitoring tools and dashboards to ensure optimal health and performance of our production applications.Incident Management: Proactively address and resolve application incidents, minimizing disruption to business operations while meticulously documenting incident details and resolutions.Root Cause Analysis: Analyze recurring issues, conduct thorough investigations, and implement corrective actions to prevent future occurrences.Collaboration: Work effectively with development, QA, and operations teams to swiftly identify and resolve application issues.Performance Tuning: Assess application performance and implement tuning strategies to enhance system efficiency.Deployment Support: Assist in deploying new releases and patches, ensuring minimal impact on production services.Documentation: Maintain thorough documentation of application support protocols, incident resolutions, and system configurations.User Support: Provide exceptional support to end-users and stakeholders, addressing queries and issues related to production applications.Continuous Improvement: Identify and recommend process improvements and automation opportunities to elevate the efficiency and reliability of application support.
About AvePoint:AvePoint is a global frontrunner in data management and governance, empowering over 21,000 clients worldwide to enhance their digital workplaces across platforms like Microsoft, Google, and Salesforce. Our extensive global channel partner program encompasses over 3,500 service providers, resellers, and integrators, making our solutions accessible in more than 100 cloud marketplaces. Discover more at www.avepoint.com.At AvePoint, we prioritize our people, fostering a culture of agility, passion, and teamwork that allows you to shape your career, make a significant impact, and take charge of your future. Unleash your potential with us!Scope of Service:Develop and implement innovative solutions on the Salesforce platform.Design and manage data models within Salesforce, ensuring scalability, security, and compliance.Create and maintain Salesforce Apex classes, triggers, and Visualforce pages.Implement Salesforce Lightning components and Lightning web components.Configure the Salesforce platform effectively.Develop and maintain integrations between Salesforce and external systems.Execute data migration activities while managing data quality.Troubleshoot and resolve technical issues promptly.Document technical specifications, including system and code changes, adhering to best practices.Conduct code coverage reviews, ensuring compliance with quality standards.Perform code reviews to adhere to security policies and coding standards.Manage end-to-end DevOps processes utilizing the SHIP-HATS platform, including CI/CD pipeline configuration and quality gates implementation.Ensure compliance with government security standards.
Join Our Team as a PeopleSoft Developer!At AvePoint, we are looking for a skilled PeopleSoft Developer with a passion for building and maintaining high-quality systems. If you have at least 3 years of hands-on experience in PeopleSoft development, this could be your next career opportunity!
Join Our Team as a Business AnalystAvePoint is at the forefront of data security, governance, and resilience, offering innovative solutions that empower organizations to collaborate securely and effectively. With over 25,000 customers globally, our AvePoint Confidence Platform ensures optimal data management across Microsoft, Google, Salesforce, and various collaboration platforms. As part of our extensive global channel partner program, we collaborate with around 5,000 managed service providers, resellers, and systems integrators, making our solutions accessible in more than 100 cloud marketplaces. Discover more at www.avepoint.com.Role OverviewWe are in search of a dedicated Business Analyst experienced in SharePoint implementation to enhance our Client Services team. In this pivotal role, you will collaborate with business users, technical consultants, and project teams to analyze collaboration and document management requirements, gather essential insights, and facilitate the efficient delivery of SharePoint and Microsoft 365 solutions. Your expertise will be crucial in transforming business processes into scalable digital workplace solutions.Key ResponsibilitiesThe Business Analyst will assess existing business processes and collaboration platforms, develop As-Is and To-Be workflows, and ensure that requirements are thoroughly defined throughout the project lifecycle.
Securing the Future with AvePointAvePoint is a global leader in data management and governance, trusted by over 21,000 customers worldwide to enhance their digital workplaces across Microsoft, Google, Salesforce, and other collaboration platforms. Our global channel partner program includes more than 3,500 managed service providers, value-added resellers, and systems integrators, with our solutions featured in over 100 cloud marketplaces. To learn more, visit www.avepoint.com.At AvePoint, we are committed to investing in our people. Our culture, fueled by agility, passion, and teamwork, empowers you to shape your career, make a significant impact, and take ownership of your future. Discover how you can unleash your potential with us!Job SummaryWe are looking for a talented Database Administrator to become a vital member of our dynamic team, responsible for developing, enhancing, and maintaining IT systems and applications that support our data management needs. In this position, you will ensure the database architecture is secure, scalable, and reliable while providing support and resolving any database-related issues.
Overview This role offers an exciting opportunity to join a dynamic and rapidly expanding organization, assisting our clients in executing their IT digitization strategies and roadmaps. If you're motivated by challenges and eager to work with cutting-edge IT technologies, we invite you to explore whether this position aligns with your career aspirations. Your Role and Responsibilities Collaborate with customers, internal stakeholders, and external vendors to kick off projects. Clearly articulate project goals, objectives, scope, deliverables, timelines, costs, payment milestones, and prepare comprehensive project management plans to ensure successful project execution. Assemble and lead the project team, guiding their efforts throughout the project lifecycle. Facilitate effective team communication and collaboration through organized meetings, conflict resolution, and the elimination of obstacles faced by both internal and external teams. Engage with international teams as needed. Proactively identify potential risks, assess their impacts, and devise mitigation strategies. Establish and monitor project budgets, ensuring fiscal efficiency while adhering to financial boundaries. Maintain transparent communication with clients and stakeholders, providing regular updates on project progress to both external and internal audiences. Manage client expectations effectively throughout the project. Implement quality control processes to ensure that deliverables meet established standards and satisfy client requirements. Review team deliverables prior to client submission. Oversee daily operational aspects of projects and handle ad-hoc tasks as required.
OverviewJoin AvePoint, a leader in enterprise software solutions, as a Business Analyst in our Client Services division. We are looking for a skilled professional who can bridge the gap between business needs and technology.Your Key Responsibilities:Gather and document business requirements for software development projects.Analyze requirements and prepare deliverables including Business Requirements Documents, Use Cases, and design specifications.Translate complex technical concepts into clear, understandable business language for diverse audiences.Collaborate proactively with internal teams and external stakeholders to assess information needs and functional requirements.Work closely with developers and subject matter experts to establish a technical vision, addressing trade-offs between usability and performance.Assist project managers and team members in planning project deliverables, scope, and timelines.
Empowering Your Future with AvePoint AvePoint stands as a global frontrunner in data management and governance, with over 21,000 clients worldwide relying on us to enhance their digital environments across platforms like Microsoft, Google, Salesforce, and others. Our extensive global channel partner program boasts more than 3,500 managed service providers, value-added resellers, and systems integrators, with our offerings available in over 100 cloud marketplaces. For more insights, visit www.avepoint.com. At AvePoint, we are committed to nurturing our talent. Our culture, characterized by agility, enthusiasm, and collaborative spirit, empowers you to steer your career, make a meaningful difference, and take control of your future. Join us and discover how you can unlock your true potential! Job Summary: We are on the lookout for a proficient Backend Developer to oversee and enhance the Master Data Manager (MDM) system, ensuring data integrity and optimizing backend services for seamless functionality. The ideal candidate should possess experience in crafting robust systems utilizing Java and managing databases with Postgres/Oracle RDBMS.
Securing the Future with AvePointAvePoint is a global leader in data management and governance, trusted by over 21,000 customers worldwide to enhance their digital workplaces across Microsoft, Google, Salesforce, and other collaboration platforms. Our extensive global channel partner program encompasses more than 3,500 managed service providers, value-added resellers, and systems integrators, with our innovative solutions featured in over 100 cloud marketplaces. To learn more about us, visit www.avepoint.com.At AvePoint, we are committed to investing in our team members. Our culture, driven by agility, passion, and teamwork, empowers you to shape your career, make a significant impact, and take ownership of your future. Discover how you can unleash your potential with us!
About AvePoint:AvePoint is a pioneering force in the realm of data management and governance. With over 21,000 clients globally, our innovative solutions enhance digital workplace experiences across platforms like Microsoft, Google, and Salesforce. Our extensive channel partner network comprises more than 3,500 managed service providers and value-added resellers, making our services accessible in over 100 cloud marketplaces. Discover more about us at www.avepoint.com.At AvePoint, we prioritize investing in our people. Our core values of agility, passion, and teamwork empower you to shape your career, make a significant impact, and take charge of your future. Join us to unleash your potential!About the Role:As a Data Engineer, you will be instrumental in supporting our Data Movement project, which entails building, integrating, and testing a comprehensive Data Toolkit. This toolkit aims to standardize efforts across the organization to enhance Data Ingestion and Observability. You will also execute and assist in the migration of systems and data from legacy systems to the new Data Toolkit.
Key Responsibilities: • Develop and deploy customized OpenStack cloud solutions to meet diverse client needs.• Set up, configure, and maintain core OpenStack components including Nova, Neutron, Cinder, and Swift.• Diagnose and resolve technical issues related to OpenStack installations.• Enhance the performance, scalability, and reliability of OpenStack environments.• Enforce security protocols and ensure adherence to industry compliance standards.• Streamline deployment and management tasks through automation.• Collaborate with networking and storage teams for seamless integration with existing infrastructure.• Offer expert technical support and advice to both clients and internal teams.• Keep abreast of the latest OpenStack advancements and actively participate in the open-source community.• Engage in on-call support rotations for critical incidents.
Join the Future of Data Security with AvePoint!As the global leader in data security, governance, and resilience, AvePoint goes beyond conventional solutions to provide a strong data foundation that empowers organizations worldwide to collaborate with assurance. Our AvePoint Confidence Platform, trusted by over 25,000 customers globally, optimizes and secures critical data across platforms like Microsoft, Google, and Salesforce. With a robust ecosystem of around 5,000 partners, our solutions are accessible in more than 100 cloud marketplaces. Discover more at www.avepoint.com. Position OverviewAvePoint is in search of a skilled Business Analyst with a strong focus on CRM software projects to enhance our Client Services division.In this pivotal role, you will collaborate with business stakeholders, technical teams, and project managers to analyze business processes, capture requirements, and facilitate the successful implementation and enhancement of CRM solutions. You will be instrumental in converting business needs into functional solutions that elevate customer engagement, sales processes, and service delivery.
Secure Your Future with AvePointAvePoint is a globally recognized leader in data management and governance, serving over 21,000 customers worldwide. We empower organizations to enhance their digital workplaces across major collaboration platforms including Microsoft, Google, and Salesforce. Our extensive global partner network includes more than 3,500 managed service providers, value-added resellers, and systems integrators, with our solutions available in over 100 cloud marketplaces. Discover more about us at www.avepoint.com.At AvePoint, we are committed to investing in our people. Our culture is built on agility, passion, and teamwork, enabling you to shape your career, make a significant impact, and take ownership of your professional journey. Join us to unlock your potential!Role OverviewThis is an exciting opportunity to assist public agencies in realizing their IT digitization strategies and roadmaps. If you thrive on challenges and are passionate about cutting-edge technology, we would love to discuss how this role can align with your career aspirations.Key ResponsibilitiesIn this role, you will engage in gathering business requirements and analyzing organizational challenges to define and implement digital solutions tailored to the needs of citizens, businesses, and public officers. Collaborating with outsourced, co-sourced, or insourced development teams, you will ensure the successful delivery of digital solutions. Your expertise will also guide stakeholders on best practices in digital technology adoption.Collaborate with business teams to identify citizen and business needs through human-centric visual methods such as service journeys, and create comprehensive business cases.Work with fellow GovTech professionals and project teams to develop user stories, functional/technical specifications, and acceptance criteria.Evaluate and recommend appropriate technologies in alignment with GovTech's strategic direction (e.g., cloud-based solutions, enterprise architecture, modernization of legacy systems, and adoption of the SG Tech Stack).Determine and implement the suitable development methodology (Agile or Waterfall) in various development environments.Plan, review, and conduct testing and data conversion to ensure compliance with established specifications.Facilitate system or product readiness for seamless deployment and operational adoption.Analyze the implications of requested changes and propose effective solutions.
Overview AvePoint is on the lookout for a Senior Business Analyst with expertise in enterprise software solutions. Join our dynamic Customer Success division to help us drive success for our clients. Your Role: As a Senior Business Analyst, you will analyze business processes and automate systems, creating detailed As-Is and To-Be documentation. You will lead requirements gathering and analysis, prepare comprehensive communications, engage in testing activities, and design methodologies for both internal and external projects. Key Responsibilities: Elicit and document software development requirements, ensuring thorough analysis and evaluation. Develop deliverables such as Functional Requirements Documents, Use Cases, and interface designs. Translate technical specifications into accessible business language for diverse audiences. Communicate proactively with stakeholders to identify information needs and functional requirements. Collaborate with developers and subject matter experts to align technical visions with usability and performance goals. Support testing efforts to ensure solutions meet business objectives.
Position OverviewAvePoint is on the lookout for an experienced Senior Business Analyst to enhance our Customer Success team. This role requires a strong background in enterprise software solutions, as you will play a critical part in optimizing our business processes and systems.Your Role and ResponsibilitiesGather and document requirements for software development, ensuring clarity and completeness.Develop deliverables such as Functional Requirements Documents, Use Cases, and interface designs.Bridge the gap between technical teams and business stakeholders by translating complex technical information into straightforward business terminology.Engage with both internal and external stakeholders to assess information needs and functional requirements proactively.Collaborate with developers and subject matter experts to define technical strategies while balancing usability and performance considerations.Contribute to testing activities and assist in designing effective methods and procedures for both internal and external projects.
Position Overview Join our dynamic team at AvePoint as a Business Analyst, where you will play a crucial role in spearheading the digital transformation of internal processes and products for the Monetary Authority of Singapore (MAS). Your primary responsibility will involve gathering, analyzing, validating, specifying, verifying, and managing business requirements across various product lines. Key Responsibilities Oversee the Business Requirements and Functional Solutions, defining the scope of problems and crafting business cases to address them. Document requirements and user stories, evaluate alternatives, and recommend solutions that align with organizational needs. Conduct thorough business analysis to ensure alignment with strategic goals. Business Analysis Planning and Monitoring: Identify stakeholders and establish techniques and processes to manage, track, and trace requirements. Enterprise Analysis: Refine business needs, define solution scope, and develop comprehensive business cases. Elicitation: Discover, document, and articulate business needs effectively. Requirements Analysis: Assess the current state, analyze stakeholder requirements, and develop detailed definitions of business needs. Solution Assessment and Validation: Source and evaluate alternatives to identify the best-fit solutions, assess gaps, and determine necessary adjustments to deployed solutions. Utilize Agile methodologies to enhance project delivery, fostering continuous improvement and collaboration. Review testing scenarios, test cases, and reports to ensure thorough testing coverage and execution. Manage conflicts and changes, ensuring stakeholder alignment on solution scope and expectations. Facilitate communication and meetings between internal MAS teams and third-party partners as necessary. Collaborate with third-party vendors to monitor delivery and payment milestones, ensuring compliance with service level agreements. Coordinate review and sign-off processes with internal MAS teams. Execute tasks assigned by the Program Manager/Program Directors.
Join AvePoint to Secure the Future AvePoint is a global pioneer in data management and governance, serving over 21,000 clients worldwide to enhance their digital workplaces across platforms like Microsoft, Google, and Salesforce. Our extensive channel partner program includes more than 3,500 managed service providers, value-added resellers, and systems integrators, with our solutions available in over 100 cloud marketplaces. Discover more at www.avepoint.com. At AvePoint, we prioritize investing in our people. Our culture, characterized by agility, passion, and teamwork, empowers you to define your career path, make a meaningful impact, and take charge of your future. Unleash your potential with us! Key Responsibilities Provide insights on the viability, feasibility, and impact of policy and business changes on products. Elicit, analyze, and document business and information requirements supporting Salesforce implementations in an Agile environment. Create comprehensive functional and non-functional user stories with clear acceptance criteria. Engage in all Agile ceremonies (sprint reviews, retrospectives) alongside the Product Team. Collaborate with the Product Team to address issues and ensure timely resolution of defects according to specifications. Design and develop test plans and cases based on documented requirements and acceptance criteria. Conduct functional, regression, integration, and user acceptance testing (UAT). Execute both manual and automated testing processes. Facilitate and guide UAT sessions. Create and maintain thorough test documentation. Work with the development team for effective bug resolution. Adhere to all government security standards and best practices. Develop a comprehensive test strategy aligned with objectives and compliance with government security policies. Qualifications Diploma or higher, with a minimum of three years of experience as a Business Analyst, Scrum Master, Product Owner, or in a similar role within Agile projects. Strong understanding of software testing methodologies and Agile practices. Excellent problem-solving skills and attention to detail. Ability to work collaboratively in a fast-paced environment.
Join Our Team as an Operations Support Analyst!As an Operations Support Analyst at AvePoint, you will play a crucial role in delivering exceptional technical support to our end users. Your responsibilities will include:Offering expert technical assistance on a wide range of hardware and software issues.Efficiently responding to, documenting, resolving, or escalating incidents, change requests, or service tickets in alignment with Service Level Agreements.Maintaining high service standards and continuously improving service quality through effective support.Being available for on-call support, accommodating varied shifts including nights, weekends, and holidays as needed.Identifying problem interdependencies and collaborating to devise innovative solutions under guidance.Exhibiting sound judgment and initiative when making decisions in dynamic situations.
The Senior Business Analyst plays a pivotal role in analyzing business processes and automated systems related to Salesforce projects. You will be responsible for creating detailed As-Is and To-Be process descriptions, facilitating requirement gathering, and leading analysis activities. As part of this role, you will prepare and deliver crucial communications, engage in testing activities, and support the solution design for both internal and external initiatives.Your Responsibilities Include:Elicit and document business requirements for Salesforce projects, enhancements, and integrations.Analyze and assess existing business processes, proposing innovative Salesforce-driven solutions.Prepare comprehensive deliverables such as Business Requirements Documents (BRDs), Use Cases, process flows, and interface designs.Translate complex technical concepts into clear business terms to effectively bridge the gap between stakeholders and technical teams.Collaborate closely with Salesforce developers, architects, and subject matter experts to define the technical vision and assess trade-offs between usability and performance.Assist the project manager, product manager, and broader team in planning deliverables, defining scope, managing schedules, and ensuring execution.Engage in testing tasks, including test case development, user acceptance testing (UAT), and defect management.
AvePoint is hiring a Senior Software Engineer based in Singapore. This position centers on leading important projects while shaping technical direction for both immediate needs and the broader ministry ecosystem. The role involves balancing hands-on delivery with building solutions that other teams can reuse, all while navigating technical trade-offs and helping set patterns for success across the organization. Strategic Technical Delivery Independently lead and deliver high-priority projects, ensuring quality and meeting deadlines with minimal oversight. Make technical decisions that consider timelines, scope, budget, and long-term sustainability. Oversee modernization efforts involving legacy technologies, including Java, Appian, OutSystems, Pega Cloud, and Microsoft Dynamics. Proactively identify and manage technical dependencies, keeping stakeholders informed about constraints and their potential impact on schedules. Contributing Across the Ministry Design reusable frameworks, patterns, and infrastructure for multiple ministry systems. Document architectural choices, implementation patterns, and lessons learned to support knowledge sharing. Participate in shared technical goals and continuous improvement initiatives throughout the ministry. Mentor engineers through code reviews, technical guidance, and helping establish best practices. Managing Trade-offs and Decision Making Evaluate when to build custom solutions versus leveraging existing platforms, considering data sovereignty, operational complexity, and organizational constraints. Balance urgent project goals with the need to create sustainable infrastructure for future work. Navigate competing priorities between ideal solutions and practical approaches that address both current and future needs. Identify and communicate the impact of technical debt, making informed decisions about how and when to address it.
Join AvePoint as an Application Support Analyst!As a key member of our team, you will play a crucial role in ensuring the smooth operation and support of our production applications. Your expertise will contribute to enhancing our system performance and user satisfaction.Key Responsibilities:Monitor Production Systems: Utilize monitoring tools and dashboards to ensure optimal health and performance of our production applications.Incident Management: Proactively address and resolve application incidents, minimizing disruption to business operations while meticulously documenting incident details and resolutions.Root Cause Analysis: Analyze recurring issues, conduct thorough investigations, and implement corrective actions to prevent future occurrences.Collaboration: Work effectively with development, QA, and operations teams to swiftly identify and resolve application issues.Performance Tuning: Assess application performance and implement tuning strategies to enhance system efficiency.Deployment Support: Assist in deploying new releases and patches, ensuring minimal impact on production services.Documentation: Maintain thorough documentation of application support protocols, incident resolutions, and system configurations.User Support: Provide exceptional support to end-users and stakeholders, addressing queries and issues related to production applications.Continuous Improvement: Identify and recommend process improvements and automation opportunities to elevate the efficiency and reliability of application support.
About AvePoint:AvePoint is a global frontrunner in data management and governance, empowering over 21,000 clients worldwide to enhance their digital workplaces across platforms like Microsoft, Google, and Salesforce. Our extensive global channel partner program encompasses over 3,500 service providers, resellers, and integrators, making our solutions accessible in more than 100 cloud marketplaces. Discover more at www.avepoint.com.At AvePoint, we prioritize our people, fostering a culture of agility, passion, and teamwork that allows you to shape your career, make a significant impact, and take charge of your future. Unleash your potential with us!Scope of Service:Develop and implement innovative solutions on the Salesforce platform.Design and manage data models within Salesforce, ensuring scalability, security, and compliance.Create and maintain Salesforce Apex classes, triggers, and Visualforce pages.Implement Salesforce Lightning components and Lightning web components.Configure the Salesforce platform effectively.Develop and maintain integrations between Salesforce and external systems.Execute data migration activities while managing data quality.Troubleshoot and resolve technical issues promptly.Document technical specifications, including system and code changes, adhering to best practices.Conduct code coverage reviews, ensuring compliance with quality standards.Perform code reviews to adhere to security policies and coding standards.Manage end-to-end DevOps processes utilizing the SHIP-HATS platform, including CI/CD pipeline configuration and quality gates implementation.Ensure compliance with government security standards.
Join Our Team as a PeopleSoft Developer!At AvePoint, we are looking for a skilled PeopleSoft Developer with a passion for building and maintaining high-quality systems. If you have at least 3 years of hands-on experience in PeopleSoft development, this could be your next career opportunity!
Join Our Team as a Business AnalystAvePoint is at the forefront of data security, governance, and resilience, offering innovative solutions that empower organizations to collaborate securely and effectively. With over 25,000 customers globally, our AvePoint Confidence Platform ensures optimal data management across Microsoft, Google, Salesforce, and various collaboration platforms. As part of our extensive global channel partner program, we collaborate with around 5,000 managed service providers, resellers, and systems integrators, making our solutions accessible in more than 100 cloud marketplaces. Discover more at www.avepoint.com.Role OverviewWe are in search of a dedicated Business Analyst experienced in SharePoint implementation to enhance our Client Services team. In this pivotal role, you will collaborate with business users, technical consultants, and project teams to analyze collaboration and document management requirements, gather essential insights, and facilitate the efficient delivery of SharePoint and Microsoft 365 solutions. Your expertise will be crucial in transforming business processes into scalable digital workplace solutions.Key ResponsibilitiesThe Business Analyst will assess existing business processes and collaboration platforms, develop As-Is and To-Be workflows, and ensure that requirements are thoroughly defined throughout the project lifecycle.
Securing the Future with AvePointAvePoint is a global leader in data management and governance, trusted by over 21,000 customers worldwide to enhance their digital workplaces across Microsoft, Google, Salesforce, and other collaboration platforms. Our global channel partner program includes more than 3,500 managed service providers, value-added resellers, and systems integrators, with our solutions featured in over 100 cloud marketplaces. To learn more, visit www.avepoint.com.At AvePoint, we are committed to investing in our people. Our culture, fueled by agility, passion, and teamwork, empowers you to shape your career, make a significant impact, and take ownership of your future. Discover how you can unleash your potential with us!Job SummaryWe are looking for a talented Database Administrator to become a vital member of our dynamic team, responsible for developing, enhancing, and maintaining IT systems and applications that support our data management needs. In this position, you will ensure the database architecture is secure, scalable, and reliable while providing support and resolving any database-related issues.
Overview This role offers an exciting opportunity to join a dynamic and rapidly expanding organization, assisting our clients in executing their IT digitization strategies and roadmaps. If you're motivated by challenges and eager to work with cutting-edge IT technologies, we invite you to explore whether this position aligns with your career aspirations. Your Role and Responsibilities Collaborate with customers, internal stakeholders, and external vendors to kick off projects. Clearly articulate project goals, objectives, scope, deliverables, timelines, costs, payment milestones, and prepare comprehensive project management plans to ensure successful project execution. Assemble and lead the project team, guiding their efforts throughout the project lifecycle. Facilitate effective team communication and collaboration through organized meetings, conflict resolution, and the elimination of obstacles faced by both internal and external teams. Engage with international teams as needed. Proactively identify potential risks, assess their impacts, and devise mitigation strategies. Establish and monitor project budgets, ensuring fiscal efficiency while adhering to financial boundaries. Maintain transparent communication with clients and stakeholders, providing regular updates on project progress to both external and internal audiences. Manage client expectations effectively throughout the project. Implement quality control processes to ensure that deliverables meet established standards and satisfy client requirements. Review team deliverables prior to client submission. Oversee daily operational aspects of projects and handle ad-hoc tasks as required.
OverviewJoin AvePoint, a leader in enterprise software solutions, as a Business Analyst in our Client Services division. We are looking for a skilled professional who can bridge the gap between business needs and technology.Your Key Responsibilities:Gather and document business requirements for software development projects.Analyze requirements and prepare deliverables including Business Requirements Documents, Use Cases, and design specifications.Translate complex technical concepts into clear, understandable business language for diverse audiences.Collaborate proactively with internal teams and external stakeholders to assess information needs and functional requirements.Work closely with developers and subject matter experts to establish a technical vision, addressing trade-offs between usability and performance.Assist project managers and team members in planning project deliverables, scope, and timelines.
Empowering Your Future with AvePoint AvePoint stands as a global frontrunner in data management and governance, with over 21,000 clients worldwide relying on us to enhance their digital environments across platforms like Microsoft, Google, Salesforce, and others. Our extensive global channel partner program boasts more than 3,500 managed service providers, value-added resellers, and systems integrators, with our offerings available in over 100 cloud marketplaces. For more insights, visit www.avepoint.com. At AvePoint, we are committed to nurturing our talent. Our culture, characterized by agility, enthusiasm, and collaborative spirit, empowers you to steer your career, make a meaningful difference, and take control of your future. Join us and discover how you can unlock your true potential! Job Summary: We are on the lookout for a proficient Backend Developer to oversee and enhance the Master Data Manager (MDM) system, ensuring data integrity and optimizing backend services for seamless functionality. The ideal candidate should possess experience in crafting robust systems utilizing Java and managing databases with Postgres/Oracle RDBMS.
Securing the Future with AvePointAvePoint is a global leader in data management and governance, trusted by over 21,000 customers worldwide to enhance their digital workplaces across Microsoft, Google, Salesforce, and other collaboration platforms. Our extensive global channel partner program encompasses more than 3,500 managed service providers, value-added resellers, and systems integrators, with our innovative solutions featured in over 100 cloud marketplaces. To learn more about us, visit www.avepoint.com.At AvePoint, we are committed to investing in our team members. Our culture, driven by agility, passion, and teamwork, empowers you to shape your career, make a significant impact, and take ownership of your future. Discover how you can unleash your potential with us!
About AvePoint:AvePoint is a pioneering force in the realm of data management and governance. With over 21,000 clients globally, our innovative solutions enhance digital workplace experiences across platforms like Microsoft, Google, and Salesforce. Our extensive channel partner network comprises more than 3,500 managed service providers and value-added resellers, making our services accessible in over 100 cloud marketplaces. Discover more about us at www.avepoint.com.At AvePoint, we prioritize investing in our people. Our core values of agility, passion, and teamwork empower you to shape your career, make a significant impact, and take charge of your future. Join us to unleash your potential!About the Role:As a Data Engineer, you will be instrumental in supporting our Data Movement project, which entails building, integrating, and testing a comprehensive Data Toolkit. This toolkit aims to standardize efforts across the organization to enhance Data Ingestion and Observability. You will also execute and assist in the migration of systems and data from legacy systems to the new Data Toolkit.
Key Responsibilities: • Develop and deploy customized OpenStack cloud solutions to meet diverse client needs.• Set up, configure, and maintain core OpenStack components including Nova, Neutron, Cinder, and Swift.• Diagnose and resolve technical issues related to OpenStack installations.• Enhance the performance, scalability, and reliability of OpenStack environments.• Enforce security protocols and ensure adherence to industry compliance standards.• Streamline deployment and management tasks through automation.• Collaborate with networking and storage teams for seamless integration with existing infrastructure.• Offer expert technical support and advice to both clients and internal teams.• Keep abreast of the latest OpenStack advancements and actively participate in the open-source community.• Engage in on-call support rotations for critical incidents.
Join the Future of Data Security with AvePoint!As the global leader in data security, governance, and resilience, AvePoint goes beyond conventional solutions to provide a strong data foundation that empowers organizations worldwide to collaborate with assurance. Our AvePoint Confidence Platform, trusted by over 25,000 customers globally, optimizes and secures critical data across platforms like Microsoft, Google, and Salesforce. With a robust ecosystem of around 5,000 partners, our solutions are accessible in more than 100 cloud marketplaces. Discover more at www.avepoint.com. Position OverviewAvePoint is in search of a skilled Business Analyst with a strong focus on CRM software projects to enhance our Client Services division.In this pivotal role, you will collaborate with business stakeholders, technical teams, and project managers to analyze business processes, capture requirements, and facilitate the successful implementation and enhancement of CRM solutions. You will be instrumental in converting business needs into functional solutions that elevate customer engagement, sales processes, and service delivery.
Secure Your Future with AvePointAvePoint is a globally recognized leader in data management and governance, serving over 21,000 customers worldwide. We empower organizations to enhance their digital workplaces across major collaboration platforms including Microsoft, Google, and Salesforce. Our extensive global partner network includes more than 3,500 managed service providers, value-added resellers, and systems integrators, with our solutions available in over 100 cloud marketplaces. Discover more about us at www.avepoint.com.At AvePoint, we are committed to investing in our people. Our culture is built on agility, passion, and teamwork, enabling you to shape your career, make a significant impact, and take ownership of your professional journey. Join us to unlock your potential!Role OverviewThis is an exciting opportunity to assist public agencies in realizing their IT digitization strategies and roadmaps. If you thrive on challenges and are passionate about cutting-edge technology, we would love to discuss how this role can align with your career aspirations.Key ResponsibilitiesIn this role, you will engage in gathering business requirements and analyzing organizational challenges to define and implement digital solutions tailored to the needs of citizens, businesses, and public officers. Collaborating with outsourced, co-sourced, or insourced development teams, you will ensure the successful delivery of digital solutions. Your expertise will also guide stakeholders on best practices in digital technology adoption.Collaborate with business teams to identify citizen and business needs through human-centric visual methods such as service journeys, and create comprehensive business cases.Work with fellow GovTech professionals and project teams to develop user stories, functional/technical specifications, and acceptance criteria.Evaluate and recommend appropriate technologies in alignment with GovTech's strategic direction (e.g., cloud-based solutions, enterprise architecture, modernization of legacy systems, and adoption of the SG Tech Stack).Determine and implement the suitable development methodology (Agile or Waterfall) in various development environments.Plan, review, and conduct testing and data conversion to ensure compliance with established specifications.Facilitate system or product readiness for seamless deployment and operational adoption.Analyze the implications of requested changes and propose effective solutions.
Mar 4, 2026
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