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Experience Level
Senior
Qualifications
Requirements:- A minimum of 10 years of experience, including at least 6 years in application support management.- Significant experience in the banking sector is essential.- A proven track record of supporting complex applications.- Strong technical skills with hands-on troubleshooting capabilities.- Proficiency in Windows operating systems and database management.- Experience with scripting, particularly VBScript.- Expertise in troubleshooting Windows system issues.- Solid background in incident and problem management.- Excellent analytical and problem-solving abilities.- Outstanding communication skills.
About the job
Join our dynamic team at fuku as a Senior Application Support Analyst (AVP / VP). In this pivotal role, you will lead the application support for several mission-critical banking applications, ensuring their optimal performance and reliability.
Responsibilities include: - Spearheading the provision of application support for key banking applications. - Monitoring application performance and providing Level 2 and Level 3 support. - Conducting thorough troubleshooting and root cause analysis (RCA) to maintain operational integrity and resolve issues swiftly. - Managing incidents related to assigned applications effectively. - Leading the team in root cause analysis for recurring or significant problems. - Automating processes to enhance efficiency and reduce manual tasks. - Ensuring the prompt resolution of high-severity incidents to minimize business impact. - Preparing and presenting management reports on application performance, incidents, and resolutions.
About fuku
fuku is a leading player in the banking technology sector, dedicated to delivering innovative solutions that meet the evolving needs of our clients. Our dynamic work culture fosters collaboration and growth, making us a premier choice for top talent in the industry.
Join our dynamic team at fuku as a Senior Application Support Analyst (AVP / VP). In this pivotal role, you will lead the application support for several mission-critical banking applications, ensuring their optimal performance and reliability.Responsibilities include:- Spearheading the provision of application support for key banking applications.- Monitoring application performance and providing Level 2 and Level 3 support.- Conducting thorough troubleshooting and root cause analysis (RCA) to maintain operational integrity and resolve issues swiftly.- Managing incidents related to assigned applications effectively.- Leading the team in root cause analysis for recurring or significant problems.- Automating processes to enhance efficiency and reduce manual tasks.- Ensuring the prompt resolution of high-severity incidents to minimize business impact.- Preparing and presenting management reports on application performance, incidents, and resolutions.
Join our dynamic Core Banking Team at Mufg Investor Services as a Senior Associate, where you will play a crucial role in supporting our IT applications. Your expertise will help ensure the smooth functioning of our core banking systems. We are seeking a dedicated professional who thrives in a fast-paced environment and is passionate about technology and finance.
Join AvePoint as an Application Support Analyst!As a key member of our team, you will play a crucial role in ensuring the smooth operation and support of our production applications. Your expertise will contribute to enhancing our system performance and user satisfaction.Key Responsibilities:Monitor Production Systems: Utilize monitoring tools and dashboards to ensure optimal health and performance of our production applications.Incident Management: Proactively address and resolve application incidents, minimizing disruption to business operations while meticulously documenting incident details and resolutions.Root Cause Analysis: Analyze recurring issues, conduct thorough investigations, and implement corrective actions to prevent future occurrences.Collaboration: Work effectively with development, QA, and operations teams to swiftly identify and resolve application issues.Performance Tuning: Assess application performance and implement tuning strategies to enhance system efficiency.Deployment Support: Assist in deploying new releases and patches, ensuring minimal impact on production services.Documentation: Maintain thorough documentation of application support protocols, incident resolutions, and system configurations.User Support: Provide exceptional support to end-users and stakeholders, addressing queries and issues related to production applications.Continuous Improvement: Identify and recommend process improvements and automation opportunities to elevate the efficiency and reliability of application support.
We are seeking a dedicated and skilled Senior Associate to join our IT team as an Application Support Analyst specializing in Flexcube. In this role, you will leverage your expertise to ensure the effective operation and support of our application systems, providing solutions to enhance system performance and user experience. You will work closely with internal stakeholders to troubleshoot issues, implement enhancements, and ensure our applications meet business needs.
Join our dynamic team as an Application Support Engineer at AvePoint, where we prioritize innovation and exceptional customer service. We are looking for enthusiastic individuals with strong communication skills, a passion for learning new technologies, and a proven ability to deliver outstanding customer support. In this role, you will have the opportunity to tackle diverse challenges in various IT environments, rapidly enhancing your technical and interpersonal skills.Your Role: As an Application Support Engineer, you will provide Level 1 and Level 2 support to our valued clients. Your main responsibilities will include acting as the primary contact for troubleshooting reported issues, working closely with our R&D team to conduct initial investigations, replicating reported problems, and communicating your findings to support engineers and quality assurance teams to facilitate effective bug resolution.Key Responsibilities:Serve as the main point of contact for project-specific customer inquiries and issues, taking ownership to ensure timely resolutions.Ensure customer satisfaction through effective project support and maintenance.Gather information and conduct thorough analysis, diagnosis, and troubleshooting.Adhere to service level agreements (SLAs) for response times, troubleshooting, and root cause analysis.Communicate effectively with customers and internal teams regarding necessary bug fixes.Monitor the status of reported issues and ensure their timely resolution.Continuously assess and improve existing processes to enhance customer support.
Constructor Knowledge is hiring a Senior VIP IT Support Analyst in Singapore. This position takes ownership of the technology environment supporting the CEO, executive team, and their families, spanning private residences and offices in Singapore and EMEA. The role is hands-on, covering IT infrastructure, devices, connectivity, and physical security systems to ensure reliable service at all times. Key responsibilities Maintain smooth, validated technology environments at multiple sites. Support laptops, tablets, mobile devices, AV equipment, and Zoom Rooms. Troubleshoot Microsoft 365, Teams, Zoom, Windows, macOS, and mobile platforms. Design, implement, and manage complex network infrastructures across locations, including LAN/WAN, managed switches, Wi-Fi, firewalls, and network segmentation. Set up and support satellite connectivity solutions such as Starlink for maritime and remote properties. Oversee physical security systems, including CCTV, IP cameras, NVRs, and access controls for all properties. Deliver prompt, on-demand support to executive family members for personal devices and home office setups. Install and configure technology equipment at residences. Ensure secure and functional setups during business travel, including in hotels, vehicles, and yachts. Manage IT assets across all locations: track device inventories, software licenses, and subscriptions, and lead proactive refresh cycles. Implement and maintain cybersecurity protocols suitable for high-profile individuals, including endpoint protection, MDM, firewall settings, anti-malware solutions, and secure VPNs. Test equipment and conferencing systems proactively before meetings and events. Maintain thorough documentation of system configurations, operational procedures, and issue resolutions for all locations. Participate in an on-call rotation to provide urgent support outside normal business hours according to a structured agreement. Role overview This role requires a proactive approach and the ability to work independently. The Senior VIP IT Support Analyst ensures that executives and their families experience minimal disruption, whether in the office, at home, or while traveling. The position involves both technical depth and a strong service mindset, with a focus on confidentiality and reliability.
fuku is seeking an AVP, Regulatory Compliance Specialist to join its Singapore office. This position centers on upholding regulatory standards in the payments sector, helping the company deliver secure and compliant payment solutions. Key responsibilities Review and interpret regulations that impact payments operations Create and maintain compliance programs and internal policies Collaborate with teams across the business to identify and address compliance risks Requirements Background in regulatory compliance, preferably within payments or financial services Skill in assessing regulatory updates and applying them to daily processes Strong ability to work with colleagues from different functions This role is based in Singapore.
About Our Company:Fuku Securities is one of China's leading and most reputable securities firms, renowned for its extensive array of financial services that encompass brokerage, investment banking, asset management, and wealth management. With a steadfast commitment to innovation and excellence, we aim to deliver premier financial solutions to our clients by harnessing our vast expertise and global network.Job Responsibilities:• Conduct daily finance operations and regulatory business-as-usual (BAU) activities, including journal entries, bank and broker reconciliations, client money segregation, and risk-based capital computation.• Assist in the month-end and year-end financial closing processes.• Prepare and submit regulatory and tax filings, including MAS returns, GST returns, and Corporate Income Tax returns.• Collaborate with external auditors and tax consultants on audit and tax-related matters.• Provide support for other finance-related ad-hoc assignments as needed.
We are seeking a dedicated and detail-oriented Production Support Analyst to join our dynamic team at Accion Labs. In this role, you will be responsible for ensuring the smooth operation of production processes, troubleshooting issues, and providing timely support to our clients.Your expertise will be instrumental in enhancing our production capabilities and driving efficiency. The ideal candidate will possess strong analytical skills, a proactive approach to problem-solving, and a commitment to delivering exceptional service.
About the Company:Avomind stands as a premier managed IT and cybersecurity provider in Australia and New Zealand, founded in 2015. With a global workforce exceeding 400 professionals, we serve as a pivotal technology partner, guiding organizations through the complexities of the modern threat landscape. Our expertise lies in integrating robust IT and cloud management with cutting-edge cybersecurity measures, ensuring compliance and remediation across diverse sectors.Our extensive capabilities in delivering comprehensive managed services—including infrastructure, security, cloud transformation, and modern workplace solutions—empower organizations to maintain productivity, resilience, and security in a rapidly changing environment.We excel in navigating intricate regulatory frameworks across industries such as finance, healthcare, legal, construction, not-for-profit, and manufacturing.About the Role:The IT Support Analyst plays a crucial role in delivering outstanding customer service and technical support—both remotely and on-site—to our clients. This position requires the establishment and maintenance of strong relationships, embodying the qualities of a trusted advisor.Key Responsibilities:Deliver comprehensive helpdesk/service desk support to all users.Provide IT and application support across the organization.Oversee and maintain all technological infrastructure.Manage relationships with third-party vendors and contractors.Conduct Asset Management tasks efficiently.Facilitate the implementation of new technologies.Focus on customer service excellence.Support and mentor IT Support Coordinators and technicians.Act as an escalation point for complex issues faced by IT Support Coordinators and Technicians.Role Outcomes:The IT Support Analyst will predominantly provide remote support under the supervision of the Support Team Lead and as part of a collaborative team.This role encompasses, but is not limited to:Engaging with customers via email and phone.Assisting with software installations and updates.Logging and categorizing service requests through the helpdesk system (ConnectWise).Resolving phone and email tickets in a timely and professional manner, emphasizing high-quality customer service.Staying informed on emerging technologies and participating in ongoing training and skill development.Handling more intricate technical challenges.Assisting in network and server management.Taking ownership of customer environments and providing specialized expertise.Maintaining confidentiality to protect the organization’s integrity.Upholding the company’s values in all interactions.
Join Accion Labs as a Java Support Analyst, where you will play a crucial role in assisting clients with technical issues related to Java applications. Your expertise will help ensure that our systems run smoothly and efficiently, contributing to the overall success of our projects.
Join bjakcareer as the Vice President of Engineering for Applications, where you will lead a dynamic team of engineers in developing innovative application solutions that drive business success. In this pivotal role, you will oversee the engineering processes, ensure the delivery of high-quality software, and collaborate closely with cross-functional teams to align technical strategies with organizational goals.
Join Accion Labs as a Support Analyst and become an integral part of our dedicated team in Singapore. In this role, you will be responsible for troubleshooting and resolving technical issues, providing exceptional customer service, and assisting clients in navigating our software solutions. Your analytical skills and attention to detail will play a crucial role in enhancing our service delivery and ensuring client satisfaction.
Join our dynamic team as a Java & Cognos Support Analyst. In this role, you will be pivotal in ensuring the smooth operation and maintenance of our Java applications and Cognos reporting systems. You will collaborate with various departments to troubleshoot issues and implement improvements, all while enhancing user experience.
We are looking for a talented and experienced Support Bar Analyst to lead first and second line support operations across our global studios. This pivotal role involves ensuring the delivery of exceptional IT support and service desk operations at our Singapore office, enabling our team to provide efficient and effective services to our internal users. If you possess outstanding communication and leadership skills and thrive in a fast-paced, dynamic environment, we want to hear from you!Key Responsibilities:Serve as the primary support contact for local and time zone-based employees.Respond to customer inquiries via email, walk-ups, and chat with professionalism and promptness.Diagnose and troubleshoot issues related to our products and services using appropriate software and databases.Maintain detailed records of customer interactions and resolutions through call logs and ticketing systems.Collaborate with cross-functional teams to identify and resolve technical issues.Stay updated on industry trends and contribute to continuous improvement initiatives within the Helpdesk and customer service workflows.Escalate urgent issues to the appropriate parties as necessary.Ensure compliance with service level agreements (SLAs) and provide an outstanding user experience.Manage IT assets in the local office to maintain high standards.Ensure compliance with relevant regulations regarding workplace services, health and safety, and environmental management.Work alongside senior leadership and stakeholders to foster a culture of innovation, continuous improvement, and learning throughout the organization.
Join MatchMove Pay as a Legal Director/VP, where you will play a pivotal role in leading our legal strategy and operations in the dynamic FinTech industry. You will ensure compliance with regulatory requirements while fostering innovation and growth. Your expertise will guide our organization in managing legal risks and facilitating business objectives.
Join our dynamic team at Accion Labs as a Support Analyst, where you will play a crucial role in providing exceptional support to our clients. You will be responsible for troubleshooting issues, ensuring customer satisfaction, and contributing to the continuous improvement of our services.
Join our dynamic team as a Subversion-Support Analyst, where you will play a pivotal role in supporting our version control systems. You will collaborate with developers and IT teams to ensure smooth operations and resolve any issues related to Subversion.
Join our dynamic team at Accion Labs as an Application Analyst and Designer specializing in MS SQL Server. In this role, you will leverage your analytical skills to design and implement robust applications, ensuring optimal performance and user satisfaction. You will collaborate closely with stakeholders to gather requirements, develop solutions, and troubleshoot issues effectively.
Join Our Team as an Operations Support Analyst!As an Operations Support Analyst at AvePoint, you will play a crucial role in delivering exceptional technical support to our end users. Your responsibilities will include:Offering expert technical assistance on a wide range of hardware and software issues.Efficiently responding to, documenting, resolving, or escalating incidents, change requests, or service tickets in alignment with Service Level Agreements.Maintaining high service standards and continuously improving service quality through effective support.Being available for on-call support, accommodating varied shifts including nights, weekends, and holidays as needed.Identifying problem interdependencies and collaborating to devise innovative solutions under guidance.Exhibiting sound judgment and initiative when making decisions in dynamic situations.
Join our dynamic team at fuku as a Senior Application Support Analyst (AVP / VP). In this pivotal role, you will lead the application support for several mission-critical banking applications, ensuring their optimal performance and reliability.Responsibilities include:- Spearheading the provision of application support for key banking applications.- Monitoring application performance and providing Level 2 and Level 3 support.- Conducting thorough troubleshooting and root cause analysis (RCA) to maintain operational integrity and resolve issues swiftly.- Managing incidents related to assigned applications effectively.- Leading the team in root cause analysis for recurring or significant problems.- Automating processes to enhance efficiency and reduce manual tasks.- Ensuring the prompt resolution of high-severity incidents to minimize business impact.- Preparing and presenting management reports on application performance, incidents, and resolutions.
Join our dynamic Core Banking Team at Mufg Investor Services as a Senior Associate, where you will play a crucial role in supporting our IT applications. Your expertise will help ensure the smooth functioning of our core banking systems. We are seeking a dedicated professional who thrives in a fast-paced environment and is passionate about technology and finance.
Join AvePoint as an Application Support Analyst!As a key member of our team, you will play a crucial role in ensuring the smooth operation and support of our production applications. Your expertise will contribute to enhancing our system performance and user satisfaction.Key Responsibilities:Monitor Production Systems: Utilize monitoring tools and dashboards to ensure optimal health and performance of our production applications.Incident Management: Proactively address and resolve application incidents, minimizing disruption to business operations while meticulously documenting incident details and resolutions.Root Cause Analysis: Analyze recurring issues, conduct thorough investigations, and implement corrective actions to prevent future occurrences.Collaboration: Work effectively with development, QA, and operations teams to swiftly identify and resolve application issues.Performance Tuning: Assess application performance and implement tuning strategies to enhance system efficiency.Deployment Support: Assist in deploying new releases and patches, ensuring minimal impact on production services.Documentation: Maintain thorough documentation of application support protocols, incident resolutions, and system configurations.User Support: Provide exceptional support to end-users and stakeholders, addressing queries and issues related to production applications.Continuous Improvement: Identify and recommend process improvements and automation opportunities to elevate the efficiency and reliability of application support.
We are seeking a dedicated and skilled Senior Associate to join our IT team as an Application Support Analyst specializing in Flexcube. In this role, you will leverage your expertise to ensure the effective operation and support of our application systems, providing solutions to enhance system performance and user experience. You will work closely with internal stakeholders to troubleshoot issues, implement enhancements, and ensure our applications meet business needs.
Join our dynamic team as an Application Support Engineer at AvePoint, where we prioritize innovation and exceptional customer service. We are looking for enthusiastic individuals with strong communication skills, a passion for learning new technologies, and a proven ability to deliver outstanding customer support. In this role, you will have the opportunity to tackle diverse challenges in various IT environments, rapidly enhancing your technical and interpersonal skills.Your Role: As an Application Support Engineer, you will provide Level 1 and Level 2 support to our valued clients. Your main responsibilities will include acting as the primary contact for troubleshooting reported issues, working closely with our R&D team to conduct initial investigations, replicating reported problems, and communicating your findings to support engineers and quality assurance teams to facilitate effective bug resolution.Key Responsibilities:Serve as the main point of contact for project-specific customer inquiries and issues, taking ownership to ensure timely resolutions.Ensure customer satisfaction through effective project support and maintenance.Gather information and conduct thorough analysis, diagnosis, and troubleshooting.Adhere to service level agreements (SLAs) for response times, troubleshooting, and root cause analysis.Communicate effectively with customers and internal teams regarding necessary bug fixes.Monitor the status of reported issues and ensure their timely resolution.Continuously assess and improve existing processes to enhance customer support.
Constructor Knowledge is hiring a Senior VIP IT Support Analyst in Singapore. This position takes ownership of the technology environment supporting the CEO, executive team, and their families, spanning private residences and offices in Singapore and EMEA. The role is hands-on, covering IT infrastructure, devices, connectivity, and physical security systems to ensure reliable service at all times. Key responsibilities Maintain smooth, validated technology environments at multiple sites. Support laptops, tablets, mobile devices, AV equipment, and Zoom Rooms. Troubleshoot Microsoft 365, Teams, Zoom, Windows, macOS, and mobile platforms. Design, implement, and manage complex network infrastructures across locations, including LAN/WAN, managed switches, Wi-Fi, firewalls, and network segmentation. Set up and support satellite connectivity solutions such as Starlink for maritime and remote properties. Oversee physical security systems, including CCTV, IP cameras, NVRs, and access controls for all properties. Deliver prompt, on-demand support to executive family members for personal devices and home office setups. Install and configure technology equipment at residences. Ensure secure and functional setups during business travel, including in hotels, vehicles, and yachts. Manage IT assets across all locations: track device inventories, software licenses, and subscriptions, and lead proactive refresh cycles. Implement and maintain cybersecurity protocols suitable for high-profile individuals, including endpoint protection, MDM, firewall settings, anti-malware solutions, and secure VPNs. Test equipment and conferencing systems proactively before meetings and events. Maintain thorough documentation of system configurations, operational procedures, and issue resolutions for all locations. Participate in an on-call rotation to provide urgent support outside normal business hours according to a structured agreement. Role overview This role requires a proactive approach and the ability to work independently. The Senior VIP IT Support Analyst ensures that executives and their families experience minimal disruption, whether in the office, at home, or while traveling. The position involves both technical depth and a strong service mindset, with a focus on confidentiality and reliability.
fuku is seeking an AVP, Regulatory Compliance Specialist to join its Singapore office. This position centers on upholding regulatory standards in the payments sector, helping the company deliver secure and compliant payment solutions. Key responsibilities Review and interpret regulations that impact payments operations Create and maintain compliance programs and internal policies Collaborate with teams across the business to identify and address compliance risks Requirements Background in regulatory compliance, preferably within payments or financial services Skill in assessing regulatory updates and applying them to daily processes Strong ability to work with colleagues from different functions This role is based in Singapore.
About Our Company:Fuku Securities is one of China's leading and most reputable securities firms, renowned for its extensive array of financial services that encompass brokerage, investment banking, asset management, and wealth management. With a steadfast commitment to innovation and excellence, we aim to deliver premier financial solutions to our clients by harnessing our vast expertise and global network.Job Responsibilities:• Conduct daily finance operations and regulatory business-as-usual (BAU) activities, including journal entries, bank and broker reconciliations, client money segregation, and risk-based capital computation.• Assist in the month-end and year-end financial closing processes.• Prepare and submit regulatory and tax filings, including MAS returns, GST returns, and Corporate Income Tax returns.• Collaborate with external auditors and tax consultants on audit and tax-related matters.• Provide support for other finance-related ad-hoc assignments as needed.
We are seeking a dedicated and detail-oriented Production Support Analyst to join our dynamic team at Accion Labs. In this role, you will be responsible for ensuring the smooth operation of production processes, troubleshooting issues, and providing timely support to our clients.Your expertise will be instrumental in enhancing our production capabilities and driving efficiency. The ideal candidate will possess strong analytical skills, a proactive approach to problem-solving, and a commitment to delivering exceptional service.
About the Company:Avomind stands as a premier managed IT and cybersecurity provider in Australia and New Zealand, founded in 2015. With a global workforce exceeding 400 professionals, we serve as a pivotal technology partner, guiding organizations through the complexities of the modern threat landscape. Our expertise lies in integrating robust IT and cloud management with cutting-edge cybersecurity measures, ensuring compliance and remediation across diverse sectors.Our extensive capabilities in delivering comprehensive managed services—including infrastructure, security, cloud transformation, and modern workplace solutions—empower organizations to maintain productivity, resilience, and security in a rapidly changing environment.We excel in navigating intricate regulatory frameworks across industries such as finance, healthcare, legal, construction, not-for-profit, and manufacturing.About the Role:The IT Support Analyst plays a crucial role in delivering outstanding customer service and technical support—both remotely and on-site—to our clients. This position requires the establishment and maintenance of strong relationships, embodying the qualities of a trusted advisor.Key Responsibilities:Deliver comprehensive helpdesk/service desk support to all users.Provide IT and application support across the organization.Oversee and maintain all technological infrastructure.Manage relationships with third-party vendors and contractors.Conduct Asset Management tasks efficiently.Facilitate the implementation of new technologies.Focus on customer service excellence.Support and mentor IT Support Coordinators and technicians.Act as an escalation point for complex issues faced by IT Support Coordinators and Technicians.Role Outcomes:The IT Support Analyst will predominantly provide remote support under the supervision of the Support Team Lead and as part of a collaborative team.This role encompasses, but is not limited to:Engaging with customers via email and phone.Assisting with software installations and updates.Logging and categorizing service requests through the helpdesk system (ConnectWise).Resolving phone and email tickets in a timely and professional manner, emphasizing high-quality customer service.Staying informed on emerging technologies and participating in ongoing training and skill development.Handling more intricate technical challenges.Assisting in network and server management.Taking ownership of customer environments and providing specialized expertise.Maintaining confidentiality to protect the organization’s integrity.Upholding the company’s values in all interactions.
Join Accion Labs as a Java Support Analyst, where you will play a crucial role in assisting clients with technical issues related to Java applications. Your expertise will help ensure that our systems run smoothly and efficiently, contributing to the overall success of our projects.
Join bjakcareer as the Vice President of Engineering for Applications, where you will lead a dynamic team of engineers in developing innovative application solutions that drive business success. In this pivotal role, you will oversee the engineering processes, ensure the delivery of high-quality software, and collaborate closely with cross-functional teams to align technical strategies with organizational goals.
Join Accion Labs as a Support Analyst and become an integral part of our dedicated team in Singapore. In this role, you will be responsible for troubleshooting and resolving technical issues, providing exceptional customer service, and assisting clients in navigating our software solutions. Your analytical skills and attention to detail will play a crucial role in enhancing our service delivery and ensuring client satisfaction.
Join our dynamic team as a Java & Cognos Support Analyst. In this role, you will be pivotal in ensuring the smooth operation and maintenance of our Java applications and Cognos reporting systems. You will collaborate with various departments to troubleshoot issues and implement improvements, all while enhancing user experience.
We are looking for a talented and experienced Support Bar Analyst to lead first and second line support operations across our global studios. This pivotal role involves ensuring the delivery of exceptional IT support and service desk operations at our Singapore office, enabling our team to provide efficient and effective services to our internal users. If you possess outstanding communication and leadership skills and thrive in a fast-paced, dynamic environment, we want to hear from you!Key Responsibilities:Serve as the primary support contact for local and time zone-based employees.Respond to customer inquiries via email, walk-ups, and chat with professionalism and promptness.Diagnose and troubleshoot issues related to our products and services using appropriate software and databases.Maintain detailed records of customer interactions and resolutions through call logs and ticketing systems.Collaborate with cross-functional teams to identify and resolve technical issues.Stay updated on industry trends and contribute to continuous improvement initiatives within the Helpdesk and customer service workflows.Escalate urgent issues to the appropriate parties as necessary.Ensure compliance with service level agreements (SLAs) and provide an outstanding user experience.Manage IT assets in the local office to maintain high standards.Ensure compliance with relevant regulations regarding workplace services, health and safety, and environmental management.Work alongside senior leadership and stakeholders to foster a culture of innovation, continuous improvement, and learning throughout the organization.
Join MatchMove Pay as a Legal Director/VP, where you will play a pivotal role in leading our legal strategy and operations in the dynamic FinTech industry. You will ensure compliance with regulatory requirements while fostering innovation and growth. Your expertise will guide our organization in managing legal risks and facilitating business objectives.
Join our dynamic team at Accion Labs as a Support Analyst, where you will play a crucial role in providing exceptional support to our clients. You will be responsible for troubleshooting issues, ensuring customer satisfaction, and contributing to the continuous improvement of our services.
Join our dynamic team as a Subversion-Support Analyst, where you will play a pivotal role in supporting our version control systems. You will collaborate with developers and IT teams to ensure smooth operations and resolve any issues related to Subversion.
Join our dynamic team at Accion Labs as an Application Analyst and Designer specializing in MS SQL Server. In this role, you will leverage your analytical skills to design and implement robust applications, ensuring optimal performance and user satisfaction. You will collaborate closely with stakeholders to gather requirements, develop solutions, and troubleshoot issues effectively.
Join Our Team as an Operations Support Analyst!As an Operations Support Analyst at AvePoint, you will play a crucial role in delivering exceptional technical support to our end users. Your responsibilities will include:Offering expert technical assistance on a wide range of hardware and software issues.Efficiently responding to, documenting, resolving, or escalating incidents, change requests, or service tickets in alignment with Service Level Agreements.Maintaining high service standards and continuously improving service quality through effective support.Being available for on-call support, accommodating varied shifts including nights, weekends, and holidays as needed.Identifying problem interdependencies and collaborating to devise innovative solutions under guidance.Exhibiting sound judgment and initiative when making decisions in dynamic situations.
Mar 4, 2026
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