Safety Response Operations Lead

About Our TeamAt OpenAI, we are dedicated to maintaining a safe and secure environment for our users, products, and the organization as a whole. Our Trust, Safety & Risk Operations teams are at the forefront of this mission, mitigating risks associated with abuse, fraud, scams, and regulatory compliance. We collaborate closely with Legal, Policy, Engineering, Product, Go-To-Market teams, and external partners to uphold the integrity and trustworthiness of our platforms for a diverse global audience.The Global Safety Response Operations team operates around the clock to address user safety, risk, and regulatory concerns associated with OpenAI’s offerings. Handling urgent and sensitive cases demanding quick and judicious responses, we form the backbone of OpenAI’s safety framework, ensuring our products align with policy while delivering empathetic, timely, and consistent support to users.About the RoleThe Global Safety Response Operations Lead is a proactive team leader responsible for managing a regional Safety Response team while personally addressing high-stakes safety incidents. This position blends hands-on safety operations with people management, operational oversight, and cross-departmental collaboration.You will guide a talented team of Safety Response Analysts tasked with navigating OpenAI’s most critical and impactful cases, while also engaging in direct casework for intricate, high-risk, or high-visibility matters. You will oversee the execution of severe escalations in your region, ensuring effective communication and resolution with cross-functional stakeholders.Your accountability extends to guaranteeing that your region meets operational targets regarding utilization, quality, and Service Level Agreements (SLAs), acting as the key operational link between Product, Policy, Legal, Investigations, and regional partners.This role operates in a global context requiring flexibility to support rotating shifts, including nights, weekends, and holidays, as part of an on-call leadership structure.Key Responsibilities:Lead and mentor a regional team of Safety Response Analysts, fostering high performance, engagement, and consistent decision-making quality.Oversee regional operational metrics, including utilization rates, SLA compliance, backlog management, and quality standards.Manage and address the most complex and high-risk cases, acting as the primary escalation point and incident lead for your region.Contribute directly to frontline operations (20–30%), including investigations, enforcement decisions, and regulatory compliance.

Join our dynamic team as a Global Safety Strategy Operations Specialist focused on Trust & Safety. Based in vibrant Singapore, you will play a pivotal role in ensuring the integrity of our rapidly expanding consumer internet platform that caters to millions across content, community, e-commerce, and advertising sectors. As we scale internationally, your expertise will be crucial in maintaining content safety, protecting users, and ensuring compliance with regulatory standards across various markets. This position is integral to the Trust & Safety (T&S) team, emphasizing risk monitoring, incident management, and operational strategy enhancement.Key Responsibilities:Risk Monitoring & Early Warning Systems: Establish proactive risk detection mechanisms, ensuring prompt identification and response to major platform risks.Incident Response & Cross-Functional Coordination: Collaborate across teams to manage risk incidents effectively, including policy violations and organized abuse.Risk Strategy Execution & Operations Optimization: Partner closely with moderation teams to implement and refine risk governance strategies at the operational level.Risk Analysis & Continuous Improvement: Analyze risk data to uncover emerging patterns and enhance the effectiveness of mitigation strategies.

Join WeRide, a pioneering global leader in autonomous driving technology, established in 2017 and listed on NASDAQ (WRD). With a presence in over 30 cities across 7 countries, WeRide is dedicated to creating safe and accessible autonomous driving solutions. We hold driverless permits in key markets including China, the UAE, Singapore, and the US, and we collaborate with top-tier OEMs and Tier 1 suppliers to offer a diverse range of autonomous vehicles and advanced driver-assistance systems.

Join Santen as the Global Safety Vigilance Risk Management Lead, where you will be instrumental in shaping our safety vigilance strategies across the globe. This is a pivotal role that involves overseeing risk management processes, ensuring compliance with regulatory requirements, and fostering a culture of safety within the organization.As a leader in this space, you will collaborate with cross-functional teams to analyze safety data, identify potential risks, and implement effective mitigation strategies. Your expertise will guide the development of safety protocols and training programs, contributing to our commitment to patient safety and product excellence.

Role overview The Revenue Strategy & Operations Lead at Anthropic plays a key role in developing and improving strategies that support the company's revenue growth. Based in Singapore, this position collaborates with teams across the organization to strengthen revenue operations and uncover new growth opportunities. What you will do Shape and implement strategies aimed at driving revenue growth Work with cross-functional teams to enhance operational efficiency Apply data and analysis to fine-tune revenue processes Identify and pursue new revenue opportunities as Anthropic expands Location This role is based in Singapore.

GESS International School in Singapore is seeking a Workplace Safety & Fire Safety Manager to maintain a safe and compliant environment for its diverse community. This position plays a key role in protecting students, staff, and visitors by upholding rigorous safety standards across the campus. Role overview The manager takes responsibility for fire safety compliance, workplace safety and health (WSH), and emergency preparedness throughout the school. Coordination with regulatory authorities is central to the role, ensuring that GESS meets all statutory requirements and follows best practices for safety in Singapore. Key responsibilities Oversee fire safety compliance and workplace safety and health measures Lead emergency preparedness initiatives for the school community Work closely with regulatory bodies to maintain compliance with Singapore safety standards Requirements Experience in workplace safety, fire safety, or a related field Knowledge of Singapore's statutory and best-practice safety standards Strong coordination and communication skills for working with authorities and the school community

About ClickHouseRecognized in the 2025 Forbes Cloud 100 list, ClickHouse stands out as a pioneer in the cloud industry, delivering exceptional real-time analytics, data warehousing, observability, and AI workloads. With a customer base exceeding 3,000 and an astounding annual recurring revenue (ARR) growth of over 250% year-over-year, we are at the forefront of innovation.The recent $400 million Series D funding round underscores our rapid growth and has attracted major clients including Capital One, Lovable, Decagon, Polymarket, and Airwallex, joining the ranks of renowned brands like Meta, Cursor, Sony, and Tesla.Join us on our mission to revolutionize data utilization in businesses and be a part of our exciting journey!The Security Team at ClickHouse is dedicated to enhancing security across applications, cloud environments, and enterprises. We seek a seasoned security engineer who is hands-on and passionate about advancing modern security methodologies and tools, specifically in detection and incident response.

About the RoleWe are on the lookout for a skilled Knowledge Management & Operations Lead to architect and continuously refine a premier knowledge ecosystem that enhances global user experiences through efficient self-service solutions and AI-driven customer support. This pivotal role will influence the creation, governance, and utilization of knowledge across our Customer Satisfaction Centers, Support Training teams, and AI Customer Service systems.Your ResponsibilitiesEnhance and optimize standard operating procedures (SOP) for Customer Satisfaction Centers and Support Training teams.Develop and maintain comprehensive FAQs and knowledge bases to facilitate a seamless self-service experience for users worldwide.Continuously improve the knowledge base, serving as the foundation for our AI Customer Service system, which powers intelligent Q&A and semantic search functionalities.Utilize AI and data analytics to establish governance standards for content lifecycle management, ensuring efficient updates and a clear structure.

Join the Airwallex Team as an Engineering Lead!At Airwallex, we pride ourselves on being the only unified payments and financial platform designed specifically for global businesses. With our innovative combination of proprietary technology and software, we empower over 200,000 businesses worldwide—including industry leaders like Brex, Rippling, Navan, Qantas, and SHEIN—to streamline their financial operations with fully integrated solutions for managing business accounts, payments, spend management, and treasury, all at a global scale.Founded in Melbourne, our talented team of over 2,000 professionals spans 26 offices globally. Valued at US$8 billion and supported by leading investors such as T. Rowe Price, Visa, Mastercard, and Sequoia, Airwallex is at the forefront of building the future of global payments and financial solutions. If you're eager to take on ambitious challenges and make a significant impact in your career, we invite you to join us.What We Look ForWe seek builders with an entrepreneurial spirit who are eager to create real impact, learn rapidly, and take ownership of their work. You should possess strong expertise relevant to the role, coupled with critical thinking skills, and be motivated by our mission and operating principles. Your ability to move swiftly with sound judgment, coupled with a deep curiosity to explore, will help you make informed decisions based on first principles.Collaboration and humility are key; we value individuals who can transform innovative ideas into tangible products and ensure tasks are completed thoroughly. Utilizing AI to enhance efficiency and solve problems quickly is essential. Here, you will face complex, high-stakes issues alongside exceptional teammates while advancing your career in the realm of global banking. If this resonates with you, let’s innovate together.About the Ops Efficiency TeamThe Ops Efficiency team is dedicated to driving operational excellence by automating and optimizing internal processes for Airwallex. We create tools and systems that enhance user onboarding and registration approval, improve risk prediction and mitigation strategies, and leverage AI and automation to boost our internal operational efficiency.Your RoleAs the Engineering Lead for the Ops Efficiency team, you will be instrumental in developing and refining essential systems and tools aimed at improving user onboarding, automating manual operations, and enhancing risk detection capabilities. Collaborating closely with product, operations, and engineering teams, you will deliver impactful technical solutions at scale.

About the Role Jane Street is seeking a dedicated Cybersecurity Detection and Response Analyst to join our dynamic team in Singapore. In this pivotal role, you will play a key part in safeguarding our employees, data, and infrastructure from the ever-evolving threats of the internet. As a cybersecurity analyst, you will develop and utilize advanced monitoring tools to protect our firm while also managing incident responses and remediation efforts when threats arise. Our team prides itself on being at the forefront of cybersecurity developments, capable of distinguishing between the latest research hacks and the critical issues that impact our daily operations. In this position, you will thoughtfully assess the context of our cybersecurity strategies, weighing the trade-offs involved in resolving complex security issues. You will employ a systematic approach to conduct unstructured investigations aimed at identifying and rectifying security vulnerabilities. While some of your responsibilities will involve operational coverage, you will also engage in projects designed to enhance our detection capabilities, automate processes, and improve overall efficiency. You will have opportunities to lead threat hunts, further developing your skills and making a significant impact. As a representative of best practices within the organization, you will foster an environment where all team members embrace robust personal cybersecurity hygiene and can effectively communicate its importance to others. A key aspect of success in this role is your ability to guide your colleagues on their cybersecurity journey, and you should be passionate about learning from your peers and sharing knowledge with new analysts.

About the RoleJoin our dynamic team at Xcellink as a Data Centre Operations Shift Lead, where you will be instrumental in overseeing critical data centre operations. You will lead a dedicated shift team, ensuring that all operations run smoothly, addressing escalations, and maintaining compliance across various sites.Key ResponsibilitiesLead and manage the DC shift team to guarantee efficient daily operations.Schedule shifts, supervise handovers, and track completion of tasks.Handle escalations, communicate with stakeholders, and ensure adherence to SLA/KPI standards.Oversee incident management, ticketing, and service requests in accordance with established SOPs.Conduct routine data centre operations including rack/stack, cabling, equipment setup, and vendor management.Facilitate onboarding, training, and performance evaluations of shift team members.Keep precise documentation including SOPs, EOPs, escalation matrices, and incident reports.Represent the shift team in audits, reviews, and stakeholder meetings.Collaborate closely with Operations, Facilities, Service Delivery, and Security teams.

Company OverviewFounded in 2017, the Terry Soot Management Group (TSMG) is a pioneering field data collection company that specializes in gathering data in environments where automation is unfeasible. Our dedicated teams are equipped to capture features, photographs, videos, audio recordings, and detailed scans, ensuring you have the insights needed for informed decision-making. With teams operating across Europe and North America, we are always ready to tackle new challenges.Role OverviewAs the Operations Team Lead, you will oversee a dynamic team of data collectors engaged in innovative projects utilizing advanced technology, including 360-degree cameras mounted on vehicles, backpacks, mobile devices, and drones. The data collected plays a crucial role in enhancing one of the world's most widely used online mapping services.Your responsibilities will include managing team logistics such as routes and schedules, monitoring expenses, and supporting Project and Program Managers with essential planning tasks. Our projects span multiple countries and involve remote teams from various parts of the globe.The ideal candidate will possess significant coordination and management experience, along with exceptional communication skills. We seek individuals who are responsible, organized, and exhibit a leadership style that fosters collaboration rather than a traditional authoritative approach.

Join RHB Bank Singapore as an Operations Team Lead specializing in Intrabank Transactions. In this dynamic role, you will be responsible for overseeing and optimizing the operational processes related to intrabank transactions, ensuring efficiency and compliance with regulatory standards. You will lead a team of professionals, fostering a collaborative environment focused on continuous improvement and excellent service delivery.

Role overview Wise seeks a Payment Operations Implementation Lead in Singapore. This position centers on integrating Wise’s payment platform with both internal teams and external partners. Collaboration across departments is key to refining payment processes and building stronger operational efficiency. What you will do Lead implementation efforts for Wise’s payment operations platform Coordinate with cross-functional teams to ensure seamless integration and transitions Spot and address process gaps to support reliable, efficient payments Contribute to the development of operational practices as Wise grows What Wise values Wise emphasizes transparency and efficiency in every transaction. The team works quickly and aims to make a meaningful difference in how money moves globally.

At PitchBook, part of the esteemed Morningstar family, we are committed to forward-thinking innovation, continuous evolution, and substantial investment in our team members to unlock their full potential. Our collaborative culture thrives on excitement, energy, and a sense of fun that resonates throughout our organization. Our robust learning programs and mentorship opportunities foster a culture of curiosity, motivating us to discover new solutions and enhance our methodologies. In an ever-evolving industry marked by high aspirations, we embrace ambiguity and excel in self-challenge. We are unafraid to take calculated risks, learn from our failures, and strive for excellence repeatedly. If you possess a proactive attitude and are ready to engage in hands-on work, PitchBook is the ideal environment for you. About the Role:At PitchBook, we acknowledge that the Data Operations team is crucial to distinguishing us from our competitors. We take great pride in delivering exceptional data to our clients while maintaining accountability, collaboration, and openness to feedback. Our team comprises highly engaged, detail-oriented individuals who are always eager to learn and adapt as our industry progresses.Our esteemed reputation is a direct result of our unwavering commitment to developing the world’s premier private market database. We understand the significance of investing in our team members from the outset. Therefore, we provide specialized training and a mentorship program tailored specifically to the Data Operations team.We appreciate and celebrate the diverse perspectives, talents, and experiences of our team members and recognize the importance of establishing trust and strong cross-functional collaborations. If you seek a challenging yet rewarding opportunity to elevate your career, we welcome you to join us at PitchBook.

Join Assurity Trusted Solutions (ATS), a leading subsidiary of the Government Technology Agency (GovTech), as we navigate the evolving digital and cyber landscape. For over a decade, ATS has been a trusted partner, delivering a robust range of products and services including infrastructure and operational services, authentication solutions, governance and assurance services, and managed processes. We collaborate with GovTech, various government agencies, and commercial partners to enhance security postures and mitigate cyber risks, striving for mutually beneficial outcomes in a world where trust and collaboration are paramount.We are actively seeking a skilled Cybersecurity Engineer specializing in Digital Forensics and Incident Response to join our dynamic team.Key Responsibilities:Lead incident response initiatives through every phase of an incident:Conduct thorough triage and investigations of suspected cybersecurity incidents to ascertain scope and severity.Develop and implement effective containment strategies.Carry out comprehensive investigations and root cause analyses to pinpoint attack vectors, tactics, and impacts.Perform digital forensic acquisitions and analyses of artifacts from diverse sources, including:Endpoint systems and serversNetwork devices and logsCloud environmentsMobile devices and storage mediaMaintain transparent communication with stakeholders throughout the incident lifecycle and prepare detailed post-incident reports with preventive recommendations.Offer expert insights for automating Security Operations (e.g., implementing SOAR playbooks).Develop and test incident response playbooks and processes.Stay informed of the cybersecurity landscape and emerging threat actor TTPs.

LinkedIn Corporation seeks a Trust and Safety Investigator based in Singapore. This position plays a key role in upholding the integrity of the LinkedIn platform and ensuring a secure experience for users. What you will do Review reported incidents and assess their impact on the community Examine data and information related to potential violations Collaborate with teams across different functions to uphold community standards Impact Your work will support a safer online environment for LinkedIn members and help maintain trust across the platform.

Founded in 2007, Airbnb has transformed the travel industry, connecting over 5 million hosts with more than 2 billion guests across the globe. Our platform offers unique stays and experiences, fostering genuine connections with local communities.The Community You Will Join:The Airbnb Global Safety and Risk Management (GSRM) team, part of our Fraud and Safety Operations (FSO), is dedicated to ensuring a safe and secure environment for our employees and the global community. Our initiatives include Global Threat Assessment, Open Source Investigations, Insider Threat Prevention, and Law Enforcement Engagement.The Difference You Will Make:As the Law Enforcement Operations Manager, you will play a pivotal role in liaising with law enforcement across the APAC region, ensuring timely and secure data exchange. Your commitment to collaboration will help safeguard our hosts, guests, and the wider community while upholding data privacy. The APAC LE Ops team is integral to our global operations, providing continuous communication and support to law enforcement agencies.A Typical Day:We seek a dynamic leader who excels in strategy development and operational excellence. You will mentor your APAC team, contribute to the broader GSRM safety initiatives, and ensure compliance in responding to law enforcement requests. The ideal candidate is a strategic thinker and effective communicator, capable of leading diverse teams and managing workflows collaboratively with senior leadership.

Provide expert advice and support on Safety, Health, and Environment (SHE) matters to management teams across the business units, fostering ongoing engagement to enhance commitment to SHE practices.Champion and exemplify positive SHE behaviors that align with Rentokil Initial’s core values and ethics.Highlight and advocate for the commercial advantages of effective SHE management, equipping the business to stand out in the marketplace while meeting customer SHE expectations.Maintain a thorough understanding of SHE regulations, internal policies, industry best practices, and the specific activities of the business unit.Secure and allocate financial resources for SHE initiatives and plans.Design, implement, and sustain robust SHE management systems to ensure adherence to SHE regulations, group policies, and any applicable requirements.Establish approved risk assessment protocols to identify, evaluate, and mitigate both general and site-specific risks.Create and maintain a comprehensive SHE risk register that outlines significant risks associated with business operations and the necessary controls to manage these risks effectively.Develop and enforce standardized safe working procedures based on the outcomes of risk assessments for both routine and non-routine tasks.Implement efficient contractor management processes.Evaluate SHE requirements for proposals and contracts, ensuring the provision of relevant SHE information.Integrate SHE management systems during mergers and acquisitions within the business unit.Assess and manage changes that could adversely affect the effectiveness of SHE management, ensuring that associated risks remain within acceptable limits.Design and deliver SHE training programs to equip employees with the essential knowledge and skills to perform their tasks safely and sustainably.Establish and maintain effective communication and consultation channels regarding SHE matters.Engage effectively with colleagues, customers, and stakeholders to promote SHE initiatives.Celebrate SHE achievements through regular communication, reports, meetings, and conference calls.

About Us:AcuTech Group, Inc. stands as a leading authority in process safety, risk management, chemical security, industrial fire protection engineering, and emergency management services. Our extensive expertise encompasses Process Safety Management (PSM), Training, Implementation, Auditing, Process Hazard Analyses (PHA), Hazard and Operability Studies (HAZOP), Quantitative Risk Assessment (QRA), and Facility Siting, among other engineering and consulting services. We specialize in the oil and gas, chemical, LNG, petrochemical, renewables, hydrogen, and other industries managing hazardous materials. Our seasoned industry professionals provide these services to prominent privately held and publicly traded companies, as well as government entities and state-sponsored organizations worldwide. Position Overview:AcuTech Consulting Group is experiencing rapid growth and is on the lookout for highly skilled and driven Senior and/or Principal Process Safety Consultants in Singapore to support our expansion. Candidates will become part of a distinguished team of PSM experts, tackling challenging projects for some of the largest corporations globally.These positions present a remarkable opportunity for both personal and professional development. AcuTech is a well-established, successful, and expanding company that provides competitive salaries, bonuses, and benefits commensurate with experience and position. The roles are designed to be remote or hybrid, requiring travel to client sites as needed.What You Can Expect:Joining a dynamic and internationally growing company, you will collaborate with some of the brightest minds in the industry and work with renowned names. You will enjoy the flexibility of working from a remote location while traveling to client sites as necessary. Immediate opportunities for meaningful contributions will be available while you train and expand your knowledge in related areas.Your ability to work across various functions means your responsibilities may encompass all aspects of Process Safety: development of PSM programs, auditing, conducting PHA, and performing both qualitative and quantitative risk assessments, including hazard identification, accident scenario development, consequence modeling (dispersion, fire, explosion), frequency analysis (including Event Tree and Fault Tree analysis), presenting risk results, and report writing.