Production Support Lead

Accion Labs is seeking a dedicated and experienced Production Support Lead to join our dynamic team in Singapore. In this role, you will be responsible for overseeing production support activities, ensuring optimal performance and availability of our systems. Your expertise will be crucial in troubleshooting issues, coordinating with development teams, and implementing solutions that enhance user experience and system stability.

The most influential digital products in today’s market are crafted through the perfect integration of business strategy, design, and technology. At the heart of this orchestration is the role of a product manager, who prioritizes the customer experience from initial vision to final execution. As a Lead Product Manager, you will serve as a trusted advisor to senior stakeholders, understanding their needs, driving commercial outcomes, and supporting their journey toward delivering enhanced customer experiences.Key ResponsibilitiesFoster strong relationships with client stakeholders, effectively bridging the gap between technical and business realms while gaining a profound understanding of their strategy and business model.Oversee the entire product development lifecycle, consistently delivering exceptional value to our clients.Develop and implement a robust go-to-market strategy, ensuring operational readiness to enhance the product experience.Collaborate with your product team and client stakeholders to build a unified product vision and roadmap, ensuring effective execution.Conduct rapid experiments to test and validate new business concepts.Establish key success metrics and leverage data-driven insights to inform decision-making.Monitor industry trends and competitive landscapes, performing research and data analysis to guide product strategy and target market segmentation.Manage the product backlog, continuously evolving and prioritizing it based on user feedback, data, and evolving market dynamics.Maintain stakeholder support and validate findings through external research.Contribute to the growth and success of our business by actively participating in recruitment, community building, mentorship, and best practices advocacy.QualificationsTechnical SkillsA proven track record of at least 8 years in successfully delivering products to market.Ability to operate at both the portfolio and product levels, defining and executing strategic initiatives, and translating vision into actionable roadmaps with clear metrics for success.

ncs3 seeks a Lead Product Innovator based in Singapore. This position plays a central role in shaping how products are developed and how innovation happens throughout the company. The Lead Product Innovator partners with colleagues from a range of backgrounds, helping to turn ambitious concepts into strategies that support and expand ncs3’s product portfolio. Key responsibilities Drive the development of new products, managing each stage from initial concept to final execution Work with cross-functional teams to understand and address client needs Convert broad ideas into practical plans that enhance existing product offerings

Join our dynamic team at Accion Labs as a Production Support Specialist. In this role, you will be responsible for ensuring the seamless operation of our production systems, troubleshooting issues, and providing exceptional support to our clients. Your expertise will contribute to maintaining high availability and performance of our services.

At OKX, we are at the forefront of revolutionizing decentralized finance (DeFi) to ensure it is accessible for all. We are on the lookout for a talented Lead Product Designer who will play a pivotal role in defining our DeFi product portfolio, strategizing innovative solutions, and crafting exceptional user experiences. As a key player in our product design team, you will collaborate with cross-functional teams to deliver user-centered designs that resonate with our diverse user base. Your creativity and design expertise will contribute to shaping the future of finance through cutting-edge technology and engaging interfaces.

Role overview NCS3 is seeking a Lead Product Engineer based in Singapore. This position leads product development from the earliest concept stages through to final delivery, with a focus on ensuring each product aligns with customer needs and meets established quality standards. What you will do Guide product development efforts from initial idea through launch Collaborate with cross-functional teams to define product specifications and design effective solutions Oversee the development process, making sure products achieve quality and performance goals Requirements Strong technical background in product engineering Demonstrated leadership experience guiding teams Ability to work across departments and communicate clearly Drive to deliver products that address real customer needs

InvestorFlow stands out as an industry leader, offering a specialized CRM tailored for alternative asset firms. Built on the Salesforce platform, our digital portals empower firms to uncover opportunities, foster client relationships, and utilize insights to enhance productivity and transparency.The Principal Product Support & TechOps Engineer is a critical, hands-on role within our Product Support team. You will be instrumental in assisting clients with intricate technical challenges associated with our .NET applications hosted on Microsoft Azure.In this position, you will not only provide direct client support but also engage in proactive system monitoring and collaborate closely with our TechOps team to implement infrastructure changes, ensuring platform stability and operational readiness. The role emphasizes delivering high-quality, senior-level product support, leveraging your infrastructure knowledge to prevent issues and expedite resolutions.Exceptional English communication skills and advanced SQL expertise are vital for success in this role.

Join Accion Labs as an L1/L2 Production Support Specialist, where you will play a crucial role in ensuring the smooth operation of our production systems. You will be responsible for diagnosing and resolving technical issues, providing exceptional support to our clients, and collaborating with cross-functional teams to enhance system performance and reliability. This position offers an exciting opportunity to develop your skills in a fast-paced and innovative environment.

Join the forefront of cloud networking and security!Cato Networks is pioneering the integration of enterprise networking and security into a single, centralized, global cloud service. Spearheaded by industry leader Shlomo Kramer, Cato's groundbreaking technology has created a new product category known as 'SASE,' projected to reach $28.5 billion by 2028. This is your chance to become part of a revolutionary company that is rapidly advancing towards global market leadership in enterprise networking and secure cloud platforms. Don't let this opportunity pass you by! The Product Support Manager will oversee a high-performing Technical Support team dedicated to delivering exceptional service for all Cato products. This role requires a dynamic leader who is passionate about guiding a team of skilled Support Engineers while also spearheading strategic transformation initiatives. The ideal candidate will be responsible for developing and implementing top-tier technical support services, creating knowledge base content, and establishing best practices to ensure unparalleled service delivery. Reporting to the Director of Product Support for the APJ region, this role will manage daily operations related to deployment, integration, and overall product support, working closely with various teams to address customer concerns and enhance the customer experience.

We are seeking a dedicated and detail-oriented Production Support Analyst to join our dynamic team at Accion Labs. In this role, you will be responsible for ensuring the smooth operation of production processes, troubleshooting issues, and providing timely support to our clients.Your expertise will be instrumental in enhancing our production capabilities and driving efficiency. The ideal candidate will possess strong analytical skills, a proactive approach to problem-solving, and a commitment to delivering exceptional service.

Join our dynamic team at ncs as a Lead Product Manager specializing in Applications Product Development. In this pivotal role, you will drive the strategic direction of our application products, overseeing the entire product lifecycle from conception to launch. You will collaborate closely with cross-functional teams, ensuring that our products not only meet market demands but also exceed customer expectations.As the Lead Product Manager, you will leverage your expertise in product management to identify opportunities for innovation and improvement. Your ability to analyze market trends and customer feedback will be crucial in shaping product features and functionalities.

About AlphaSense: AlphaSense is the trusted partner for the world's leading organizations, providing them with the tools to reduce uncertainty in their decision-making process. Our innovative platform harnesses advanced AI technology to deliver critical insights from a vast array of verified public and private information, including equity research, company filings, event transcripts, expert calls, news articles, trade journals, and proprietary research content.In 2024, AlphaSense enhanced its capabilities by acquiring Tegus, furthering our mission to empower professionals with AI-driven market intelligence. Together, we will drive growth, foster innovation, and expand our content offerings, enabling users to discover comprehensive insights from thousands of data sets. Trusted by over 6,000 enterprise clients, including a significant portion of the S&P 500, AlphaSense was founded in 2011 and is headquartered in New York City, with a global workforce of more than 2,000 employees and offices located in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Join us in our journey!About the Team:Our Customer & Product Support (C&PS) team operates at the intersection of sales, customer success, and technical support. Through collaboration and teamwork, we aim to drive positive outcomes for our clients while ensuring seamless access to and optimal use of AlphaSense's leading market platform and products. We are dedicated to enhancing every user's experience by consistently delivering prompt and knowledgeable assistance. Our C&PS team is globally distributed across the U.S., U.K., India, and Singapore.About the Role: We are excited to invite applications for the position of Associate, Customer & Product Support to join our rapidly growing C&PS team at AlphaSense. This role requires combining technical proficiency with a deep understanding of our users across various segments and business units to ensure they derive maximum value from our platform. The C&PS team is essential in providing exceptional customer service, which is vital for nurturing the health of both prospects and customers. As a pivotal member of the team, you will lead initiatives to boost usage and engagement while collaborating closely with our product management and engineering teams.

Role overview The Product Support Specialist role at Anthropic centers on assisting customers in Singapore with questions and concerns about Anthropic’s products. Success in this position means communicating clearly and helping users get the most from their experience. The team values consistent, thoughtful support and a focus on making things better for customers. What you will do Answer customer questions about product features, troubleshooting steps, and general usage. Work directly with customers to resolve issues and support their satisfaction. Pass along feedback and insights from customers to internal teams, contributing to product improvements. Location This role is based in Singapore.

Join Airwallex as a Product Lead, LendingAt Airwallex, we are revolutionizing the way global businesses manage their financial operations. Our integrated payments and financial platform empowers more than 200,000 businesses, including notable names like Brex, Rippling, Navan, Qantas, and SHEIN. We offer comprehensive solutions to streamline business accounts, payments, spend management, treasury, and embedded finance, all on a global scale.Founded in Melbourne, Airwallex boasts a diverse team of over 2,000 skilled professionals across 26 offices worldwide. With a valuation of US$8 billion and support from leading investors such as T. Rowe Price, Visa, Mastercard, and Sequoia, we are at the forefront of creating the future of global payments and finance. If you’re ready for a challenging and rewarding career, we invite you to join our innovative team.What We ValueWe seek dynamic builders who possess a founder-like spirit and are eager to make a significant impact while accelerating their professional development. You should bring a wealth of role-specific expertise, a curiosity-driven mindset, and a commitment to our mission and operating principles. Your ability to make swift, judicious decisions while maintaining a deep curiosity will be key as you tackle complex challenges.Collaboration, humility, and a results-driven attitude are essential. You will transform innovative concepts into tangible products and leverage AI to enhance efficiency and problem-solving. Here, you will engage with high-stakes challenges alongside exceptional colleagues, advancing your career as we shape the future of global banking.About Our TeamThe Product team at Airwallex consists of dedicated builders and problem-solvers passionate about developing customer-focused solutions that enable businesses to operate seamlessly across borders. We blend technical skill with an in-depth understanding of customer needs to create cohesive, user-friendly, and scalable products. Our team's collaborative and fast-paced environment fosters continuous iteration and innovation, leading to superior product experiences.Your RoleWe are looking for a visionary Product Lead to spearhead the development and growth of our Credit and Lending business from the ground up. Reporting directly to the VP of Product Risk & Onboarding, you will be responsible for building a dedicated team, establishing strategies, and driving product initiatives that align with our mission.

Create Unforgettable Experiences with FIRSTFIRST Global Management Services Inc. is a premier global brand experience agency specializing in Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. With three decades of excellence, we operate through flexible delivery models that include Embedded Teams, Corporate Campus Operations, and a Full-Service Agency.We successfully manage over 37,000 events and projects annually across 110 countries, collaborating with more than 130 brands, particularly Fortune 500 companies in sectors such as Financial Services, Technology, Healthcare, Media, and Professional Services.Honored as the 2026 Chief Marketer Agency of the Year and recipient of the Ad Net Zero Award for sustainability, FIRST is consistently recognized for its commitment to excellence.Discover more about us at www.firstagency.comYour Role and ResponsibilitiesAs the Associate Team Lead for Event Production, you will embody the FIRST brand as an integrated team member at a prominent technology firm. This dynamic role is perfect for individuals with extensive event production and management experience, ready to step into a leadership position within an organization. You will oversee on-site technical event production, ensuring seamless service delivery, operational efficiency, and high-quality execution. Your responsibilities will blend technical expertise, team leadership, process development, and client management to enhance both internal team performance and client experiences.Your Key ContributionsLead technical service delivery on-site and drive process innovation and training.Manage a team of Event Production technicians, handling scheduling and workload distribution to ensure optimal team coverage.Oversee the event calendar to guarantee smooth operations.Monitor team capacity and provide guidance during events as needed.Collaborate with leadership and People & Culture on recruitment and employee relations initiatives.Manage onboarding, training, and offboarding for direct reports.Act as a liaison among the team, client organization, and third-party vendors.Serve as the Technical Lead for complex events and provide technician support as necessary.Ensure compliance with standard operating procedures and best practices.Maintain comprehensive event records and post-production financial reports.

Join our dynamic team at Accion Labs as an L2 Production Support Specialist where you will play a key role in ensuring the continuous operation of our production systems. You will collaborate with cross-functional teams to identify and resolve issues, ensuring optimal performance and minimal downtime. Your expertise will be vital in maintaining high service levels and customer satisfaction.

Join Adyen as a Technical Support Team Lead and play a pivotal role in enhancing our customer experience. In this leadership position, you will guide a team of dedicated support professionals, ensuring they provide exceptional technical assistance to our clients. Your expertise will help streamline processes and foster a customer-centric culture. You will collaborate closely with cross-functional teams to resolve complex issues and improve our service offerings.

Join our dynamic team at Accion Labs as an L2/L3 Production Support Engineer, where you will play a crucial role in maintaining and enhancing our production environment. You will be responsible for troubleshooting and resolving issues, ensuring system stability, and providing exceptional support to our clients.

Join Grab as a Lead Product Manager for our AI Platform, where you will spearhead innovative projects that leverage artificial intelligence to enhance user experiences and operational efficiency. In this strategic role, you will collaborate with cross-functional teams to define product vision, strategy, and roadmap.Your expertise will guide the product lifecycle from ideation to launch, ensuring that our AI solutions meet market demands and exceed customer expectations. You will play a pivotal role in shaping the future of technology at Grab.

About UsJoin the Stripe TeamAt Stripe, we are revolutionizing the financial infrastructure for businesses of all sizes. From industry-leading enterprises to innovative startups, millions rely on Stripe to manage payments, enhance revenue, and unlock new business opportunities. Our vision is to expand the global economy through the internet, presenting a unique chance for you to engage in transformative work that impacts millions.Your RoleAs a vital member of our expanding global Product Support team, you will play an essential role in delivering outstanding user experiences. This position transcends basic troubleshooting; it demands your technical acumen, analytical prowess, and project management skills to enhance our support systems, processes, and product quality strategically.You will take ownership of complex technical user issues, collaborating with cross-functional teams, including Engineering and Product, to drive resolutions. Your proficiency in SQL and APIs will enable effective engagement with these teams, allowing you to analyze data to inform decisions and propose solutions that bolster operational efficiency. Your contributions will focus on scaling support operations, enhancing user experiences, and fostering continuous improvements aligned with Stripe's crucial metrics, including Consumer Satisfaction (CSAT), Contact Rate, and Service Level Agreements (SLA).