Junior Cloud Engineer - Contact Centre Solutions

We are seeking a motivated and enthusiastic Junior Cloud Engineer to join our dynamic team at ncs3. In this exciting role, you will support the development and implementation of cloud-based solutions specifically tailored for our Contact Centre operations. You will work closely with experienced engineers and gain hands-on experience in cloud technologies, contributing to innovative projects that drive efficiency and enhance customer experience.

Role overview ncs3 is looking for a Senior AI Engineer based in Singapore to advance contact centre operations. The position centers on developing and deploying artificial intelligence solutions that enhance customer interactions and streamline workflows. What you will do Design, build, and implement AI-driven tools tailored for contact centre settings Collaborate with colleagues to deliver technology that supports improved customer service Apply technical expertise to projects that expand the use of AI within the industry The team Work alongside a group that values collaboration and ongoing improvement. The ncs3 team focuses on using technology to deliver reliable service and encourage innovation in contact centre solutions.

ncs3 seeks an AI Engineer in Singapore to focus on contact centre solutions. The role involves designing and building AI technologies that enhance customer interactions and streamline business operations. Key Responsibilities Develop and implement AI-driven solutions tailored for contact centre environments Collaborate with cross-functional teams to create algorithms and machine learning models Integrate new AI capabilities into existing systems to ensure seamless operations Apply automation and data analysis techniques to improve customer engagement Role Impact This position plays a direct role in transforming customer service at ncs3. By using automation and data insights, the work will influence how customers interact with the company and help shape future engagement strategies.

As a Manager of Data Centre & Cloud Operations, you will take charge of the design, execution, and upkeep of the infrastructure supporting our data center operations. This role requires an in-depth knowledge of data center systems encompassing hardware, networking, cooling, power, and security. You will also possess strong leadership capabilities to manage teams, streamline processes, and uphold the facility's operational excellence.Key Responsibilities:Infrastructure Management:Oversee the management and maintenance of both physical and virtual infrastructures, including servers, storage, network devices, and power and cooling systems.Ensure the data center infrastructure remains secure, reliable, scalable, and aligned with the organization’s business and operational requirements.Plan, implement, and upgrade infrastructure to satisfy performance and capacity expectations.Team Leadership and Collaboration:Lead, supervise, and collaborate with other departments, such as IT, network operations, security, and facilities, to ensure seamless data center operations.Establish and uphold operational standards and best practices for data center personnel.Capacity Planning and Optimization:Monitor data center performance and capacity to forecast future infrastructure requirements and proactively tackle potential challenges.Formulate and execute strategies to optimize resource utilization within the data center, including space, power, cooling, and network bandwidth.Project Management:Direct the planning and execution of various infrastructure projects, including data center builds, expansions, and migrations.Oversee timelines, budgets, and resources to guarantee successful project outcomes.Track and report progress on significant milestones, ensuring projects remain on schedule and within budget.Security and Compliance:Ensure the data center adheres to industry standards and complies with applicable security, regulatory, and environmental regulations.Implement physical security measures and collaborate with security teams to safeguard data integrity and access controls.Develop disaster recovery and business continuity plans for data center operations.Troubleshooting and Incident Management:Lead troubleshooting initiatives and guarantee swift resolution of any infrastructure issues or outages.Develop and maintain incident response procedures to minimize downtime and meet recovery objectives.Conduct root cause analyses and continuous improvement processes for infrastructure incidents.Cost Management:Oversee the budget for data center infrastructure, identifying opportunities for cost-saving measures.

Assurity Trusted Solutions (ATS) operates as a dedicated subsidiary of the Government Technology Agency (GovTech). For over a decade, we have established ourselves as a trusted partner in delivering a robust array of products and services, including infrastructure and operational services, authentication solutions, governance and assurance services, and managed processes. In today's fast-paced digital landscape, where trust and collaboration are paramount, ATS is committed to fostering advantageous business outcomes through strategic partnerships with GovTech, government agencies, and commercial collaborators to effectively mitigate cyber risks and enhance security frameworks.We are excited to invite a talented Cloud Infrastructure Engineer to our team. This role focuses on managing and optimizing hybrid cloud infrastructure for Whole of Government digital services. Responsibilities include overseeing hyper-converged infrastructure, physical servers, backup services, and implementing cloud solutions across various Cloud Service Providers such as Azure and AWS.Key Responsibilities: Design, implement, and maintain infrastructure solutions on both on-premises and cloud platforms (Azure, AWS), ensuring maximum performance and reliability for Whole of Government digital services. Act as a technical subject matter expert for compute, storage, backup, and virtualization technologies, providing architectural insights and best practices for infrastructure solutions. Develop and maintain Infrastructure as Code (IaC) utilizing tools like Terraform, CloudFormation, and Azure Resource Manager templates, along with implementing robust CI/CD pipelines for seamless infrastructure deployment. Lead the integration of security measures and resource optimization across Windows Server and Linux environments, ensuring adherence to government technology standards and policies. Offer technical leadership in diagnosing complex infrastructure issues and collaborate with development teams, stakeholders, and vendors. Create and sustain detailed technical documentation, including architecture diagrams, operational procedures, and disaster recovery strategies. Engage in on-call rotation to provide essential infrastructure support and uphold service reliability.

Join Assurity Trusted Solutions (ATS), a respected subsidiary of the Government Technology Agency (GovTech), where we have been a trusted partner for over a decade. ATS provides an extensive range of products and services, including infrastructure and operational services, governance and assurance services, alongside managed processes. In today’s ever-evolving digital and cyber landscape, we emphasize trust and collaboration, working closely with GovTech, government agencies, and commercial partners to enhance security and mitigate cyber risks.Key Responsibilities:Enhance and automate the Identity and Access Management (IAM) systems, incorporating hybrid identity services, PKI services, and Privilege ID administration.Implement identity services, including Single Sign-On (SSO), Multi-Factor Authentication (MFA), federation (SAML, OIDC), and directory synchronization.Oversee the management of PKI Certificate Authority, along with OCSP and CRL distribution points.Enforce access controls adhering to role-based access control (RBAC) and least privilege principles.Develop code to streamline and automate operational tasks such as health checks and service request fulfillment.Work collaboratively with Product Owners and Product Principals to integrate IAM services into their products for authentication and access.Collaborate with both on-premise and cloud service owners to ensure secure, seamless access to both internet and intranet resources.Conduct proactive monitoring of IAM services and troubleshoot incidents as necessary.

Assurity Trusted Solutions (ATS), a subsidiary of the Government Technology Agency (GovTech), has established itself as a pioneering partner over the past decade. We offer a diverse range of products and services, including infrastructure and operational solutions, authentication, governance and assurance services, as well as managed processes. In today's rapidly evolving digital and cyber landscape, ATS plays a crucial role in fostering trust and collaborative efforts to deliver positive business outcomes, working closely with GovTech, government agencies, and commercial partners to mitigate cyber risks and enhance security frameworks.We are on the lookout for a talented Cloud Infrastructure Engineer with a strong background in OpenShift to join our dynamic team!Key Responsibilities: Design, implement, and administer OpenShift clusters across both on-premises and cloud environments. Work in collaboration with development teams to seamlessly integrate OpenShift into CI/CD workflows for efficient application deployment and management. Monitor and enhance OpenShift performance to ensure optimal availability and scalability for containerized applications. Apply best practices for security and compliance in container orchestration environments. Diagnose and resolve issues related to OpenShift clusters, networking, and associated services. Develop and maintain comprehensive documentation regarding cluster configurations, operational procedures, and troubleshooting protocols. Stay informed about emerging technologies and trends in container orchestration and microservices architecture. Participate in on-call rotations to support production environments. Collaborate with cross-functional teams to drive innovation and enhance operational processes. Requirements: Over 6 years of experience in managing cloud infrastructure, particularly with container orchestration technologies. In-depth hands-on experience with Red Hat OpenShift and Kubernetes. Strong understanding of containerization principles and microservices architecture. Proficient in scripting and automation using tools such as Bash, Python, or Ansible. Experience with cloud service providers such as AWS, Azure, or Google Cloud Platform. Solid networking knowledge, including TCP/IP, DNS, and Load Balancing. Able to troubleshoot complex systems and deliver solutions promptly. Excellent communication and teamwork skills. Embark on a rewarding and stimulating career journey with Assurity Trusted Solutions!The remuneration package will be aligned with your qualifications and experience. Interested candidates, please click 'Apply Now'.We appreciate your interest; however, only shortlisted candidates will be notified.

About the RoleJane Street is seeking a skilled Data Centre Engineer to join our team in Singapore. In this pivotal role, you will ensure the security and accessibility of our data around the clock. Your responsibilities will encompass hands-on work in our data and colocation centres, as well as strategic process thinking and project management.Your primary focus will be on designing, building, scaling, and maintaining our regional data and colocation centres. You will collaborate with a diverse group of talented professionals across various disciplines at Jane Street to enhance our data environments and proactively mitigate potential issues.As part of an interdisciplinary team that includes our Network, Server, Facilities Engineering, Market Data, and Trading teams, as well as external data centre operators and service providers, you will:Develop deployment plans for new equipment, adhering to data centre best practices.Manage logistical activities across locations, including procurement, shipping, equipment inventory, cabling, and parts management.Install and configure server operating systems in a PXE environment (fundamental Linux knowledge is essential for deploying our network equipment).Install, cable, configure, and troubleshoot various types of network and server equipment.Ensure all data centres maintain the highest standards of security, organization, documentation, safety, cleanliness, and supply management.This role is critical to our daily operations in Singapore and directly influences our remote locations throughout Asia.

About the RoleJoin us at fuku as an accomplished Enterprise Sales Director, where you'll play a pivotal role in propelling revenue growth for our Data Centre (DC) solutions. This position is a pure individual contributor (IC) hunter role, concentrating on acquiring new enterprise clients, unlocking strategic accounts, and fostering enduring partnerships within the data centre ecosystem.This position demands a commercially astute, entrepreneurial leader who possesses a comprehensive understanding of the entire DC landscape—including colocation, cloud, hyperscalers, network providers, and enterprise infrastructure—and can convert this knowledge into actionable business opportunities.

Join Assurity Trusted Solutions (ATS), a proud subsidiary of the Government Technology Agency (GovTech). For over a decade, ATS has been a reliable partner, delivering a wide range of infrastructure, operational, authentication, governance, assurance services, and managed processes. In a rapidly evolving digital landscape, ATS champions the importance of trust and collaboration, working tirelessly alongside GovTech, government agencies, and commercial partners to mitigate cyber risks and enhance security measures.We are seeking a dedicated Cloud Infrastructure Engineer with a strong understanding of Public Key Infrastructure (PKI) and a general awareness of endpoints such as laptops and servers. This position will be filled as a direct contract employee for the right candidate.Your Key Responsibilities:Collaborate closely with the Internal Service Management team to refine and enhance business functions and processes.Lead and oversee the operations team (contractors) to ensure the maintenance and support of secure products for the Whole-Of-Government.Analyze the impact of requested changes and suggest improvements to address evolving business needs while collaborating with support teams to resolve operational challenges.Manage and coordinate the card production system to ensure uninterrupted business operations.Engage with agencies to understand their requirements and deliver timely solutions.Provide regular project updates to senior management.Track and manage change requests for effective project governance.Oversee project documentation from teams and vendors, ensuring timely follow-ups on deliverables.Evaluate and recommend hardware and software upgrades for end-user equipment.Maintain project asset inventories and support Whole-Of-Government requests for equipment rollouts.Ensure all project assets are accurately tracked and accounted for in the asset inventory system.Conduct regular audits of hardware assets and software licenses, participating in capacity budgeting and forecasting for upgrades.

Assurity Trusted Solutions (ATS), a wholly owned subsidiary of the Government Technology Agency (GovTech), has established itself as a reliable partner in providing a diverse range of products and services. Over the past decade, ATS has successfully delivered infrastructure and operational services, authentication solutions, governance and assurance expertise, along with managed processes. In a rapidly evolving digital and cyber landscape, where trust and collaboration are paramount, ATS is committed to fostering beneficial business outcomes through strategic partnerships with GovTech, government entities, and commercial collaborators to mitigate cyber threats and enhance security frameworks.Key Responsibilities:Collaborate with Product Owners, internal engineering teams, and Product Principals to coordinate the operations of Digital Experience Management and ITSM tools.Educate and train ICT Support Engineers on the effective use of Digital Experience Management and ITSM tools.Partner with Product Owners to implement and oversee application observability in Digital Experience Management tools.Lead a team of Operations Engineers in managing change, release, incident, and problem management processes related to Digital Experience Management tools.Ensure timely resolution of requests and queries.Enhance Endpoint user experience through a data-driven strategy.Support Endpoint incident response and recovery efforts using a data-driven approach.Drive operational improvements by adopting monitoring, automation, scripting, and alerting tools.Document requirements and specifications to meet the needs of all Public Service agencies.

Are you eager to contribute to the success of Asia Pacific & Middle East's (APME) leading and most innovative data centre provider? Join us at AirTrunk, where technology drives sustainability and innovation.At AirTrunk, we are dedicated to powering the future of digital growth in the region through our state-of-the-art hyperscale data centres. We are committed to redefining what’s possible in the data centre industry, ensuring our solutions meet the demands of the world’s most groundbreaking companies. Sustainability is at the core of our mission, as we strive to deliver exceptional services today and for generations to come.Since the launch of Australia’s first and largest hyperscale data centres in 2017, we have rapidly expanded our footprint across the APME region, backed by prominent investors including Blackstone. This is just the beginning of our exciting journey.Join the AirTrunk A-Team, where the cloud seamlessly meets the ground.

Join Asia Pacific & Middle East's (APME) largest and most innovative data centre company!At AirTrunk, we are dedicated to propelling the relentless growth of the region’s digital landscape. Our mission is to redefine hyperscale data centres, providing sustainable solutions that cater to the needs of transformative companies worldwide.Since launching Australia’s first and largest hyperscale data centres in 2017, we have rapidly expanded our footprint across the APME region with the support of our investors, including Blackstone.Become a vital member of AirTrunk, where innovation meets infrastructure.

Join Assurity Trusted Solutions (ATS), a proud subsidiary of the Government Technology Agency (GovTech), where we have established ourselves as a trusted partner in delivering innovative solutions for over a decade. Our extensive range of products and services encompasses infrastructure and operational services, governance and assurance, and managed processes. In the fast-evolving digital and cyber landscape, we prioritize trust and collaboration, working alongside GovTech, government agencies, and commercial partners to mitigate cyber risks and enhance security postures. The selected candidate will enjoy a direct two-year contract employment.As a Cloud Infrastructure Engineer focusing on Document Management Systems (DMS), you will play a crucial role in a high-impact GovTech project team. Collaborating with Project Managers, Cloud Architects, and Technical Consultants, you will design and implement mission-critical ICT capabilities that drive efficiency in the public sector. This position includes rotational 24/7 standby support and scheduled after-hours maintenance, so candidates must be willing to accommodate these requirements.Key Responsibilities:Administration: Oversee enterprise-grade Document Management Systems to optimize organizational content and document lifecycles.Requirements Analysis: Facilitate stakeholder workshops to gather requirements, translating complex business workflows into functional and design specifications.Quality Assurance: Establish validation and acceptance criteria; conduct thorough reviews of system integration testing and data conversion to ensure exemplary delivery.Technical Troubleshooting: Engage in in-depth root cause analysis and collaborate with developers to resolve intricate technical issues, implementing preventive strategies to enhance performance.

Role overview Cygnify is seeking a Senior Cloud Architecture Engineer based in Singapore. This role focuses on designing, building, and enhancing secure cloud networking architectures across hybrid and multi-cloud environments, with particular emphasis on AWS and Alicloud. The position supports new project launches by delivering agile, scalable, and automation-driven network solutions. Main responsibilities Design and develop cloud network architectures for both new and existing platforms. Maintain performance, availability, and security for networking components, including VPCs, Transit Gateways, Load Balancers, and CDNs. Automate cloud network provisioning and configuration using Infrastructure as Code tools. Monitor and optimize network costs and data transfer, especially for projects with experimental or variable workloads. Advise cross-functional teams and support rapid prototyping efforts. Collaborate with internal teams to shape the roadmap for AI initiatives and multi-cloud deployments. Lead vendor evaluations and the implementation of new solutions, including AI frameworks and cloud automation tools. Manage RFP and RFI processes, vendor relationships, procurement, and legal interactions. Support team growth by sharing expertise in cloud technologies. Work with regulators and industry partners to build new relationships as needed.

As a Local Command Centre Engineer at Xcellink, you will serve as the initial point of contact for our clients and vendors. You will be responsible for monitoring alerts, responding to calls, chat requests, and tickets, as well as managing the mailbox and addressing incidents or service requests. Key Responsibilities:Receive, log, validate, and diagnose client requests across a comprehensive range of products and services, adhering to established service level agreements and utilizing standard tools, platforms, and processes.Employ your knowledge of Managed Services products and processes to effectively address tickets.Strive for first call resolution for clients when feasible, following standard operating procedures or work instructions.Identify and flag the need for relevant documentation when articles are not available.Provide timely updates to clients upon request regarding their pending requests or tickets.Collaborate closely with resolver groups and other teams to ensure clients receive timely communications.Recognize gaps and weaknesses in existing processes, procedures, and services, and make recommendations for enhancements.Exercise sound judgment when escalating issues to higher levels of support.Maintain a high standard of service quality to ensure client satisfaction.

ncs3 seeks an Azure Cloud Engineer in Singapore to focus on Video Intelligence projects. This position involves designing, building, and improving cloud-based solutions that handle advanced video processing tasks. Key responsibilities Develop and refine cloud infrastructure for video intelligence applications using Azure technologies. Work closely with cross-functional teams to enhance system performance and drive innovation. Collaboration Regular interaction with colleagues from various disciplines is expected. Sharing knowledge and working together helps deliver efficient and effective solutions.

Join our dynamic team as an AWS Network Engineer, where you'll be responsible for designing, implementing, and maintaining secure, scalable, and high-availability cloud network infrastructures tailored to our clients' needs. Collaborate with project teams, system integrators, vendors, and cybersecurity experts to ensure that AWS network solutions are reliable, secure, and compliant with industry standards.Your expertise will be pivotal in enhancing our clients' infrastructure through robust cloud connectivity and strategic network design.Core Responsibilities:Architect, deploy, and manage AWS Virtual Private Cloud (VPC) environments, including subnets, route tables, security groups, network access control lists, Transit Gateways, Route 53 (DNS), and PrivateLink, adhering to client standards.Configure and maintain hybrid cloud connectivity solutions such as AWS Direct Connect, Gateways, Site-to-Site VPN, and Transit Gateway to ensure seamless integration between on-premises data centers and AWS environments.Oversee DNS and DHCP network services configuration and management.Implement Network Load Balancing and Traffic Management with AWS ELB, NLB, ALB, CloudFront, and Nginx to optimize traffic flow, reduce latency, and ensure high availability for distributed applications.Enforce network security measures in line with the client's security policies to protect confidentiality and integrity of data and systems.Manage Firewalls and Security Appliances, including Palo Alto Firewalls and cloud-native firewalls like AWS WAF.Lead incident response efforts, collaborating with vendors and project teams for swift resolutions.Provide expert network support for internet-facing applications, facilitating smooth deployments and troubleshooting any issues.Work closely with cloud architects, cybersecurity teams, and DevOps engineers to create secure and resilient cloud network topologies.Leverage network automation and Infrastructure-as-Code (IaC) tools like Terraform, Ansible, and AWS CloudFormation.Monitor and enhance network performance using AWS CloudWatch, VPC Flow Logs, CloudTrail, and other monitoring solutions.Offer technical support for Windows and Linux EC2 servers, assisting with provisioning, configuration, scripting, and troubleshooting.Maintain comprehensive network documentation, topology diagrams, operational procedures, and best practices in compliance with audit and change management protocols.Stay abreast of advancements in AWS networking, GovTech cloud policies, and cybersecurity directives to propose ongoing improvements.

Join our innovative team at NCS as a Senior Infrastructure Solutions Engineer! We are looking for passionate individuals who strive to elevate technology and foster collaboration.If you are dedicated to achieving excellence, eager to showcase your expertise, and enthusiastic about merging people with technology, we invite you to explore this exciting opportunity with us! Position OverviewAs a Senior Infrastructure Solutions Engineer, you will play a pivotal role in presales solutioning and executing enterprise infrastructure projects. Your focus will be on VMware Infrastructure, VMware Cloud Foundation (VCF), and various public cloud platforms. This position demands proficiency in designing, deploying, and managing hybrid and multi-cloud environments, alongside skills in integrating and automating infrastructure components to support modern application workloads. Key Responsibilities:Presales Solutioning:Collaborate with solution architects and sales teams to tailor infrastructure solutions that meet diverse client needs.Craft detailed technical proposals, solution blueprints, and impactful presentations for client engagements.Conduct thorough technical reviews to ensure solution quality and alignment with desired business outcomes.Engage in technical solution reviews to assess quality, feasibility, and risks before proposal submission.Implementation & Delivery:Lead a team in the deployment and configuration of VMware Infrastructure, including vSphere, NSX, vSAN, and VMware Cloud Foundation across private, hybrid, and multi-cloud environments.Integrate and manage public cloud platforms such as AWS, Microsoft Azure, and Google Cloud Platform, ensuring smooth workload migration and hybrid connectivity.Automate infrastructure provisioning and lifecycle management using tools like Terraform and Ansible.

Join a vibrant team dedicated to the exploration, design, management, and optimization of our on-premises cloud infrastructure platforms and services. As a Cloud Infrastructure Engineer, you will collaborate with skilled cloud infrastructure engineers to implement robust cloud networking, storage solutions, virtual machines, and security measures. A solid understanding of cloud infrastructure technologies, architectural principles, and site reliability engineering (SRE) is essential for success in this role.