IT Service Management Manager

We are seeking a proactive IT Service Management Manager to join our team at NCS. Reporting directly to the Senior Manager of IT Infrastructure, you will be instrumental in enhancing the efficiency of IT service management processes, ensuring that our IT operations run smoothly and effectively. Your key responsibilities will encompass process design, incident and problem management, service level governance, and the optimization of ITSM tools, all while aligning IT services with our organizational objectives and promoting a culture of continuous improvement and operational excellence.Key Responsibilities:Process Design and Implementation: Develop, document, and implement ITSM processes that align with industry best practices, including ITIL (Information Technology Infrastructure Library).Incident and Problem Management: Lead the incident and problem resolution processes, ensuring timely resolutions and conducting root cause analysis to prevent future occurrences.Change Management: Oversee the change control process, assessing the impacts of changes on IT services to minimize disruptions.Service Catalogue Management: Maintain and enhance the service catalogue, ensuring that IT services are well-defined and meet business needs.Service Level Management: Define, negotiate, and manage Service Level Agreements (SLAs) to exceed service expectations.IT Asset and Configuration Management: Manage IT asset and configuration records, ensuring accuracy in hardware, software, and configurations.Continuous Improvement: Identify improvement opportunities within ITSM processes and spearhead initiatives to boost efficiency, quality, and customer satisfaction.Training and Documentation: Develop and deliver comprehensive training programs for IT staff and end-users on ITSM processes and tools, and maintain detailed documentation.ITSM Tool Administration: Optimize ITSM tools like ManageEngine Service Desk Plus, ServiceNow, and Logic Monitor to ensure they effectively support our process automation.Reporting and Analytics: Generate and analyze performance metrics and key performance indicators (KPIs) to identify trends and areas needing attention.Compliance and Audits: Ensure ITSM processes comply with relevant regulations and standards, and prepare for both internal and external audits as required.

Join ncs3 as a Service Delivery Manager, where you will lead and oversee our service delivery operations. In this pivotal role, you will be responsible for ensuring that our services meet the highest standards of quality and efficiency.Your expertise will drive customer satisfaction and operational excellence, ensuring that projects are delivered on time and within budget. You will collaborate closely with cross-functional teams to enhance service delivery processes and implement best practices.

Join our dynamic team at sia as a Manager or Senior Manager in Financial Services. In this pivotal role, you will leverage your expertise to drive strategic initiatives, enhance operational efficiencies, and deliver exceptional value to our clients. You will lead projects that shape the future of financial services, working alongside industry leaders and innovators.

Role overview The Service Delivery Manager at NCS Group, based in Singapore, plays a key part in keeping service operations running smoothly. This position centers on supporting strong client relationships and working with teams to deliver consistent results. Collaboration and a focus on process improvement are essential in this role. What you will do Supervise daily service operations to ensure reliable delivery for clients Build and maintain client relationships through clear communication and timely follow-up Spot areas for process improvements and implement changes to raise service quality Promote a culture of excellence and encourage innovation within the team

We are seeking a dynamic and results-oriented Service Delivery Manager to join our team at NCS. In this role, you will be responsible for overseeing the delivery of our services to clients, ensuring that we meet and exceed their expectations. You will lead cross-functional teams, manage client relationships, and implement best practices to enhance service delivery.The ideal candidate will possess exceptional leadership skills, a strong background in project management, and a passion for delivering outstanding customer service.

We are seeking an accomplished Senior Service Delivery Manager to lead our service delivery initiatives in Singapore. In this pivotal role, you will oversee the planning, execution, and optimization of our service delivery framework, ensuring exceptional customer satisfaction and operational efficiency.The ideal candidate will possess a robust background in service management, coupled with strong leadership skills to inspire and guide cross-functional teams. If you thrive in a dynamic environment and are passionate about driving service excellence, we want to hear from you!

As a Service Delivery Manager at AirTrunk, you will play a pivotal role in orchestrating the delivery of our cutting-edge data center services. Your expertise will be essential in ensuring that all operational activities align with our commitment to excellence and customer satisfaction.

As a Service Delivery Manager (PMET) at Xcellink, you will play a pivotal role in overseeing the management and delivery of cutting-edge technology services for our esteemed clients. This role requires a strategic mindset focused on exceeding service level expectations while ensuring successful project execution and operational excellence.Key Responsibilities:Service Delivery:Ensure all business service deliverables meet the highest standards of quality.Act as the primary contact for major service escalations related to commitments.Support the enhancement of the organizational service delivery competency profile.Assist in establishing, refining, and standardizing relevant operational processes.Supervise and manage service delivery teams in alignment with organizational values to fulfill business needs.Maintain a high level of operational competence and excellence within project teams.Deputize in overseeing daily departmental activities and provide necessary guidance.Manage team bandwidth and workload allocation to meet business demands.Ensure timely service delivery for new project initiations.Define, develop, and prepare necessary project management plans.Control internal project cost efficiency targets while ensuring high service delivery standards.Identify and mitigate potential risks related to service delivery.Competency Development:Evaluate operational team performance and identify training needs and milestones for progression.Support operational team development when assigning higher-level tasks.Plan for internal delivery capabilities across various projects, including assignments and training of R-DOT specialists for high-value business services in Data Centre and Cybersecurity Operations.Business Development:Act as the primary point of contact for operational matters.Provide insights and feedback on customer satisfaction levels.Share insights on customers' business goals and plans.Develop operational delivery scopes and budgets aligned with organic business growth.Anticipate and analyze existing customer inquiries and needs, defining delivery goals and managing operational execution with supporting units.Build and nurture positive customer relationships for potential business growth.

The Service Management Officer is crucial in facilitating optimal delivery and ongoing enhancement of IT and business services within our organization. This role serves as a vital link among service providers, business units, and customers, ensuring high service standards, proactively addressing issues, and aligning service management practices with the organization’s strategic goals.Key ResponsibilitiesService Delivery Management: Supervise the daily provision of IT or business services to ensure adherence to agreed service levels and quality benchmarks.Incident and Problem Management: Manage the resolution of service incidents and problems, ensuring timely communication with stakeholders and minimizing disruptions to business operations.Service Improvement: Seek opportunities for process and service enhancements, implement best practices, and lead initiatives to boost customer satisfaction.Vendor and Contract Management: Collaborate with external service providers to assess performance, manage contracts, and ensure compliance with service obligations.Reporting and Analysis: Generate regular reports on service performance, trends, and key metrics; analyze data to identify patterns and propose corrective actions.Stakeholder Engagement: Serve as the primary contact for service-related inquiries and issues, facilitating communication between technical teams, business users, and management.Compliance and Governance: Guarantee that all service management activities align with organizational policies, regulatory requirements, and industry standards (e.g., ITIL, ISO 20000).Change Management: Assist in planning and executing service changes, ensuring risks are properly assessed and managed.

Role Overview ncs3 is hiring a Lead Service Delivery Manager based in Singapore. This role leads a team focused on maintaining high service standards and improving delivery operations. The position manages client relationships, oversees timely service execution, and works to optimize processes across the board. Main Responsibilities Lead and support a service delivery team to meet operational goals Manage relationships with clients, acting as the main point of contact Ensure services are delivered on schedule and to agreed standards Drive continuous improvement initiatives for better efficiency and quality Implement and promote best practices within service operations Location This position is based in Singapore.

Join Assurity Trusted Solutions (ATS), a proud subsidiary of the Government Technology Agency (GovTech), where we have been a trusted partner for over a decade. We provide a wide range of innovative products and services, including infrastructure and operational services, authentication services, governance and assurance services, and managed processes. In an ever-evolving digital landscape, we prioritize trust and collaboration, working alongside GovTech, government agencies, and commercial partners to effectively mitigate cyber risks and enhance security postures.As a Cybersecurity Consultant, you will collaborate with application and infrastructure teams within a government agency to ensure business needs are satisfied, projects are delivered on time and within budget, and compliance is maintained within acceptable risk levels. You will also play a vital role in supporting security operations and incident management.Key Responsibilities:Security Incident ManagementAssist with IT security incident management, responses, and reporting until resolution.Develop, review, and maintain operational SOPs and playbooks for IT security incident management.Coordinate with both internal and external teams to investigate and resolve IT security incidents.Document and submit IT security incident reports, including a timeline of events.Propose enhancements to prevent future IT security incidents.Security Operations & ReviewsMonitor, review, and respond to security alerts and notifications promptly.Collaborate with teams to conduct comprehensive security reviews, assessments, tests, and remediations.Plan and schedule reviews, ensuring necessary information is provided by relevant teams.Support reviews with documented evidence and ensure timely submission to the agency's IT security team for closure.Security Audit & Vulnerability AssessmentAssist in audit activities and security testing, including vulnerability assessments and penetration testing.Ensure all findings and remediations are addressed within stipulated timelines.Verify that system components are configured according to the agency’s security standards.Monthly Reporting and Vendor ManagementGenerate comprehensive monthly reports and oversee vendor management processes.

As a Business Manager at NCS, you will be instrumental in advancing the effectiveness of our Global Services Organization (GSO). Your focus will be on optimizing operational workflows and facilitating key business initiatives. Reporting directly to the GSO Head of Planning and Operations, you will work to eliminate inefficiencies, streamline processes, and oversee GSO-related programs to support our leadership team in scaling operations globally.Key Responsibilities:Enhancing Operational Efficiency: Collaborate with GSO teams to manage daily operations, foster decision-making, and ensure cross-departmental coordination.Prepare for sales cadence reviews, track action items for completeness, and facilitate business review meetings with GSO teams along with Finance and Group Resourcing.Business Strategy Execution: Support the conversion of GSO Business Strategy into actionable plans, monitoring KPIs and financial metrics to assess performance and identify opportunities for improvement.Act as a liaison among internal and external stakeholders such as Alliance Partners, HR, IT, Marketing, and Compliance to enhance communication and execution.Management Reporting: Ensure GSO dashboard readiness, KPIs, and reporting packs are available for GSO leads, partnering with cross-functional managers to drive performance and accountability across teams.Training & Knowledge Management: Coordinate training sessions and knowledge management programs within the GSO, collaborating with Learning & Knowledge and department administrators.Repository Management: Maintain GSO-specific repositories like client data and SharePoint sites, ensuring they are current and accessible.Transformation Initiatives: Assist GSO leadership in promoting and implementing transformation programs.Risk Management: Collaborate with stakeholders to identify risks and develop actionable plans for resolution.

Join our innovative team at NCS as a Service Manager specializing in Network Infrastructure!Role OverviewIn this pivotal role, you will be an integral part of our service delivery team, ensuring that all contracts are meticulously managed while directly engaging with our customers. Your extensive IT experience, particularly in infrastructure and cybersecurity technologies, will be essential. As the primary point of contact for both internal and external stakeholders, you will oversee the financial health of projects and guide them from initiation to successful completion.Key ResponsibilitiesInitiate and execute all assigned projects with thorough handover/takeover processes.Plan and execute all necessary project purchases.Issue project billing and invoices in a timely manner.Establish and prepare maintenance agreements to meet contractual obligations, including preventive maintenance plans and monthly reports.Manage and track all maintenance contracts while providing high-quality support to clients.Deliver regular project progress updates to stakeholders, customers, and the internal management team.Define project scope and manage change control to address scope creep.Discuss project overrun issues, integration challenges, and resource needs with NCS management.Collaborate closely with Operations teams to ensure timely closure of incidents within contractual service level agreements (SLAs).Work with sales and operations teams to identify inventory end-of-life support and discuss suitable alternatives with clients.Ensure readiness of respective vendors and NCS operations team to support new contracts.Communicate effectively and professionally with customers regarding issues encountered.Update monthly project financial forecasts and work to improve project margins to meet financial KPIs.Adhere to best practices and standards throughout the project lifecycle.

Role Overview ncs3 is hiring a Lead Service Delivery Manager based in Singapore. This role oversees the delivery of services, guiding a skilled team to maintain strong operational standards and efficiency. What You Will Do Lead and support a team responsible for service delivery. Monitor operations to ensure services meet quality and efficiency targets. Work with other departments to improve processes and service outcomes. Introduce and implement practices that enhance service delivery. Drive ongoing improvements across operations. What We Look For Strong leadership skills with experience managing teams. Excellent communication abilities. Background in project management or service operations. Proactive approach to problem-solving and process improvement.

Overview of Responsibilities:The Assistant Guest Services Manager plays a pivotal role in ensuring exceptional guest experiences. Responsibilities include but are not limited to:Assigning appropriate staffing levels to meet daily operational demands.Coordinating group movements, arrivals, and departures to optimize operational efficiency.Managing driveway and traffic flow during peak check-in/out periods, particularly for group arrivals and special events.Collaborating with Convention Organizers to ensure seamless handling of group luggage and deliveries at the hotel.Planning and evaluating employee rosters to achieve productivity objectives.Leading the Guest Services team to enhance personalized guest experiences during arrival and departure.Conducting audits of service standards and ensuring adherence to hotel policies.Actively participating in the reception and departure processes of VIP guests.Being present in the lobby and driveway during critical guest flow times.Overseeing staff training, performance evaluations, and counseling as needed.Addressing non-compliance issues through appropriate counseling and disciplinary measures.Participating in departmental and operational meetings.Responding to emergency situations effectively.Handling and investigating guest requests and complaints to ensure satisfaction.

Job SummaryAs the Service Desk Manager, you will lead our Service Desk team in delivering exceptional customer service. Your role will involve overseeing incident resolution, ensuring compliance with service level agreements, and monitoring team performance to guarantee that client inquiries receive prompt attention. Job ResponsibilitiesOversee the Service Desk operations and manage staff to provide first-level technical support.Respond to support inquiries via phone and email, utilizing remote desktop tools, and, if necessary, assist users at their work locations.Serve as an escalation point for unresolved cases or escalated issues.Embrace a comprehensive customer service approach, promoting a customer-centric ethos to uphold high standards of service for all support queries, in line with service management principles.Communicate with SD managers regarding any significant issues that may impact business operations.Assume overall accountability for incident management and request fulfillment.Encourage team members to take ownership of user problems and adopt a proactive approach to user issues.Ensure all support interactions are documented in the Service Desk logging system.Delegate more complex issues to the appropriate IT Support personnel.Coordinate external technical support when issues cannot be resolved internally at the first level.Conduct Service Quality Assessments and coach team members on effective handling techniques.Provide domain-specific training to new hires.

Role Overview NCS3 is hiring a Service Desk Manager based in Singapore. This role leads the service desk team, guiding daily operations and supporting clients. The manager ensures service quality and encourages teamwork across the group. Key Responsibilities Oversee day-to-day service desk activities Maintain high standards for client support and service delivery Manage staff performance and provide guidance to team members Optimize workflow processes for efficiency Ensure service level agreements are met Promote a collaborative and supportive team environment What We Look For Strong leadership experience in a service desk or IT support setting Solid understanding of IT service management best practices Commitment to ongoing improvement and quality service

The Implementation Services team at Datadog is dedicated to facilitating rapid deployment and implementation of Datadog for our clients. We lead the entire process from discovery to design, build, and launch, ensuring customers maximize their investment and achieve swift results. As part of our team, you will play a key role in overseeing multiple implementation projects from inception to completion while delivering an outstanding customer experience.At Datadog, we cherish our vibrant office culture, fostering strong relationships, collaboration, and creativity. Our hybrid workplace model allows our team members to achieve a work-life balance that suits them best.

At Fastly, we empower individuals to stay connected with the things they cherish. Our edge cloud platform allows users to craft exceptional digital experiences swiftly, securely, and reliably by processing, serving, and securing applications as close to their end-users as possible — at the edge of the Internet. The platform is built to leverage the capabilities of the modern internet, ensuring it is programmable and supports agile software development. Our esteemed clientele includes leading global brands such as GitHub, Yelp, Paramount, and JetBlue.Join us in our mission to build a more trustworthy Internet.Manager, Advanced Professional ServicesFastly seeks an outstanding leader with a strong customer-centric approach to oversee a team of post-sales technical specialists. Our Professional Services team delivers expert-level technical assistance to customers integrating our products into their application frameworks. This involves engaging with cutting-edge technological innovations, understanding them, and leveraging our expertise to optimize their use. Our customer interactions commence with service onboarding, configuration migration, traffic go-live, and training, continuing as we assist clients in integrating our services into their applications to maximize value from Fastly.As the Manager of Professional Services, you will provide effective leadership to ensure successful customer engagement and retention through the delivery of high-value outcomes. Key responsibilities include driving internal alignment to enhance the customer experience, measuring technical performance, assisting with customer scoping and escalations, delivering feedback and coaching for team development, and formulating operational plans to amplify team impact.

Role Overview ncs3 is hiring a Lead/Senior Service Delivery Manager based in Singapore. This role oversees service delivery operations, focusing on high-quality support for clients. The position calls for strong leadership and a commitment to maintaining high standards across all touchpoints. What You Will Do Oversee daily service delivery operations to ensure client needs are met Manage and strengthen client relationships through clear communication and follow-through Work closely with cross-functional teams to coordinate service initiatives Identify opportunities to improve processes and raise service standards What Matters Here Experience leading service delivery or support teams Strong track record in client management Ability to drive process improvements and deliver consistent results Collaborative approach when working with teams across the organization