About the job
Join our dynamic team as an IT Business Analyst, where you'll play a crucial role in shaping IT projects and adapting to evolving business needs across the Asia-Pacific region. Reporting directly to the IT Business Engagement Manager (APAC), you will collaborate with various business units, IT teams, and external vendors to effectively gather and document requirements, support solution implementation, and drive the successful delivery of IT initiatives.
We are seeking a highly analytical, detail-oriented individual with hands-on experience in business analysis, application support, and project management. You will be pivotal in delivering impactful IT solutions that align with our corporate objectives.
Key Responsibilities:
- Engage with stakeholders to capture and translate business needs into technical requirements.
- Conduct thorough analyses including data reviews, business process mapping, and system flow documentation; facilitate workshops to gather insights.
- Prepare for and oversee testing phases—design test scenarios, coordinate feedback sessions, and assist in deployment.
- Collaborate with IT teams and vendors across the APAC region to identify optimal solutions, define project scopes, and manage timelines and deliverables.
- Keep stakeholders updated on project progress and key milestones.
- Provide application support by troubleshooting issues and coordinating with IT and vendor teams for timely resolution.
- Serve as the liaison between end users and the technical development team to clarify functional requirements.
- Assist in vendor management for system upgrades, maintenance, and ongoing support.

