Innovative Solution Architect at NCS | Singapore

NCS is searching for a visionary and technically skilled Solution Architect to spearhead the design, implementation, and governance of reusable solution assets that enable scalable platforms across various sectors. This role is pivotal, bridging pre-sales strategy, technical delivery, and the evolution of long-term assets—ensuring our solutions are robust, extensible, and comply with enterprise standards.Key Responsibilities:Technical Solution Sign-Off:Review and approve solution architectures for project proposals, ensuring alignment with asset strategy and scalability goals.Collaborate with pre-sales teams to shape compelling technical narratives and validate feasibility.Delivery Oversight:Oversee the implementation of technical systems during project delivery.Sign off on deployed solutions to ensure they meet architectural, performance, and security standards.Asset Architecture Ownership:Design and maintain the technical architecture of reusable solution assets.Define architectural blueprints, integration patterns, and scalability models for vertical expansion.Work closely with engineering leads to ensure consistent implementation across use cases.Cross-Functional Collaboration:Partner with product managers, engineering teams, and client stakeholders to translate business needs into scalable technical solutions.Act as a technical authority during client engagements, balancing innovation with practical delivery.Governance & Best Practices:Establish architectural standards, documentation practices, and review mechanisms.Mentor engineering teams on architectural principles and asset reusability.Stakeholder Communication:Serve as a liaison between technical and non-technical stakeholders, facilitating clear communication to ensure mutual understanding of proposed solutions.Risk Management:Identify and assess potential technical risks, developing strategies to mitigate them and ensure solution viability.Technical Expertise:Leverage your deep technical knowledge to guide the solution development process, ensuring robust and scalable architecture and design.

As a Sales Solutions Architect at NCS, you will play a pivotal role in analyzing, designing, and developing comprehensive roadmaps and implementation strategies that bridge the gap between current and future state solution architectures. You will assess immediate business needs to prioritize objectives, analyze architectural requirements, and ensure alignment with IT strategies. Success in this role requires a keen understanding of weaknesses and opportunities, along with a proactive approach to identifying competitive and environmental threats. In a rapidly changing business landscape, you will support complex and significant deals, leveraging your familiarity with various industry architectural methodologies, frameworks, and modeling tools, as well as product development approaches. Staying updated on the latest technological advancements is essential for this role. Collaboration is key; you will work alongside technology teams across both onshore and offshore locations, ensuring that the solution design meets organizational and client expectations. Following contract award, you will facilitate the transition of the solution to the mobilization team for effective implementation. As a leader in addressing cross-technology challenges and risk mitigation, you will need to present innovative ideas and diverse perspectives to client executives. Strong leadership and communication skills are crucial, as is the ability to influence key stakeholders while maintaining a creative and innovative mindset. Key ResponsibilitiesProvide presales technical support to client service teamsAnalyze client specifications to manage multiple solution workstreamsDrive the integrity of solution designs that meet client business objectives, creating differentiated value propositionsCoordinate and prepare solution deliverables (e.g., cost estimates, risk assessments, proposals) in accordance with internal governance processesEnsure architectural designs are agreed upon by internal stakeholders and external clients, collaborating with practices to develop viable solutionsMaintain an objective viewpoint to advise senior leaders on technical value and solution guidance for clients and the communityAdhere to all standards and quality expectationsDevelop solution patterns for recurring issuesServe as an expert resource for technical interventions

As a Lead Product Innovator, you will spearhead a dynamic team of software developers in the design and development of cutting-edge robotic platforms and solutions. Your role will involve driving technical solution proposals in collaboration with cross-functional tech teams, and overseeing the end-to-end system design, implementation, and integration phases of prototype systems and project deliveries.Key Responsibilities:Convert architectural and design concepts into comprehensive software specifications.Collaborate with the development team to create system architecture, software system diagrams, technical specifications, and user guides, including SDK/API documentation.Define and develop test cases based on specific system performance requirements.Conduct code reviews and ensure adherence to code quality guidelines with software teams.Participate in client meetings as a technical expert, providing insights and viewpoints when relevant.Translate customer challenges into technical requirements and innovate solutions to drive business opportunities.

The Solutions Architect for SAP Business Processes plays a pivotal role in aligning client business needs with innovative SAP technology solutions within the realms of Budgeting and Financial Planning. The ideal candidate will assess client requirements, recommend impactful business enhancements anchored in technology, lead software evaluations, and architect tailored technology solutions. This role encompasses both pre-sales initiatives and project delivery.Key ResponsibilitiesProject Delivery• Develop, review, and implement SAP Financial Planning solutions (SAP BPC or SAP SAC Planning) tailored to customer needs, including proposal writing, presentations, and Proof-of-Concept demonstrations to validate technical feasibility.• Recommend optimal SAP solutions and technology selections, estimating resources necessary to meet client specifications.• Facilitate business workshops and assessments to gather insights.• Provide alternatives regarding cost, benefits, and risks when multiple solutions are available.• Communicate the positive impacts of NCS solutions on achieving client business objectives.• Deliver pre-sales consultancy services to clients globally.Customer/Vendor Management• Engage effectively with stakeholders during sales and project decision-making processes.• Cultivate long-term customer relationships by anticipating and exceeding expectations.• Identify, build, and manage partnerships with product vendors to enhance NCS’s technological capabilities and stay ahead of industry trends.Business Development• Actively seek opportunities for expanding or improving services offered to clients, collaborating with Account Managers to develop these opportunities.• Participate in pre-sales activities, taking the lead on key opportunities as necessary.Team Leadership• Mentor and coach fellow Solution Architects.• Conduct enablement sessions for NCS presales teams, articulating service offerings and positioning them against competitor solutions.• Continuously enhance materials for enablement sessions to ensure quality and relevance.• Maintain reusable components to streamline the sales process and ensure consistent service quality for clients.• Contribute to global competency enablement within the NCS community.• Develop and manage a focused competency community to support business growth and strengthen the NCS brand.

NCS is on the lookout for a seasoned Lead SAP Presales Solution Architect to spearhead our presales initiatives for cutting-edge SAP solutions. This pivotal role involves collaborating closely with our sales teams to gain insights into client requirements, showcase SAP solutions effectively, and craft compelling proposals that resonate with clients' digital transformation strategies. You will play a crucial role in driving presales engagements and consultative selling focused on SAP cloud offerings, including S/4HANA Cloud, SAP Business Technology Platform (BTP), and other digital transformation solutions.Your Responsibilities:Lead and manage the SAP presales process, guiding it from customer discovery through to proposal and contract finalization.Work in tandem with sales teams to accurately capture customer needs, evaluate solution suitability, and develop personalized demonstrations.Create and articulate solution architecture and value propositions that are aligned with client objectives and business goals.Conduct impactful solution presentations, demonstrations, and proof-of-concept workshops, showcasing the benefits of SAP products.Collaborate with SAP consulting teams to ensure seamless alignment with implementation best practices.Stay abreast of SAP product roadmaps and market trends, utilizing this knowledge to shape presales tactics.Support responses to bids and RFPs by providing well-structured, client-oriented proposals.Drive presales efforts centered on SAP cloud solutions and digital transformation, assisting sales teams through the discovery, demonstration, and proposal processes.Develop robust business cases for cloud migration and transformation, emphasizing ROI and TCO for clients.Deliver tailored demonstrations, workshops, and presentations that highlight the value of SAP’s cloud offerings.Engage with SAP’s technical and implementation teams to ensure a smooth transition from presales to project delivery.Monitor industry and competitive trends in the SAP cloud domain to keep our presales strategy relevant and effective.Serve as the subject matter expert on SAP’s cloud products, providing guidance to internal teams and clients on best practices.

As an SAP HCM Consultant at NCS, you will play a vital role in configuring, designing, developing, implementing, and maintaining various SAP projects. Your expertise will be essential in providing consultancy services, specializing in ERP products, ensuring high-quality service delivery, and achieving exceptional customer satisfaction.Your Responsibilities:Investigate and resolve reported issues and errors, initiating necessary amendments and testing to ensure optimal system performance.Propose effective workarounds or alternative solutions, managing the selection process and estimating the resources and costs required to meet customer needs.Oversee changes to configurable items, including configuration management planning, identification, controls, and audits.Conduct thorough review and integration testing to guarantee the quality of deliverables prior to user acceptance testing (UAT).Create detailed technical design specifications and translate them into actionable tasks.Develop comprehensive test packages, execute testing procedures, and document results to uphold program quality.Maintain up-to-date system documentation to support ongoing project requirements.Ensure overall customer satisfaction through effective communication and follow-up.

The SAP Supply Chain Solution Architect plays a pivotal role in aligning business objectives with innovative SAP technology solutions within the Supply Chain Management (SCM) Planning realm, with a particular emphasis on Inventory Management and Asset Management. The ideal candidate will assess client business requirements, recommend technology-driven business enhancements, lead software evaluations, and architect tailored technological solutions. This position involves both pre-sales engagements and project delivery.Key ResponsibilitiesProject DeliveryDesign, review, and implement SAP Supply Chain Management solutions (SAP MM, SAP PM, SAP WM) for clients, including proposal preparation, presentations, and conducting Proof-of-Concept demonstrations to validate technical feasibility when necessary.Recommend SAP solutions and select appropriate technologies, while estimating resources required to fulfill customer needs.Lead business workshops and assessments to gather requirements and offer solutions.Present alternatives with a clear analysis of costs, benefits, and risks when multiple solutions are available.Emphasize the positive impact of NCS solutions to assist clients in achieving their business objectives.Provide global pre-sales consultancy services to clients.Customer and Vendor ManagementEngage effectively with stakeholders in sales and project decisions and execution.Foster long-term customer relationships by anticipating and exceeding expectations.Identify, establish, and manage partnerships with product vendors to enhance NCS’s product portfolio and stay abreast of emerging technologies.Business DevelopmentProactively identify opportunities for service enhancement and collaborate with Account Managers for further development.Engage in pre-sales activities, leading key opportunities as necessary.Team ManagementMentor and coach Solution Architects.Conduct enablement sessions for NCS presales to articulate service offerings and positions against competitors effectively.Continuously enhance the materials used in enablement sessions to ensure quality and relevance.Maintain reusable components to streamline the sales process and uphold service quality for our customers.

OverviewAs a Cloud Engineer specializing in AWS, you will play a pivotal role in the management and optimization of our cloud infrastructure. Your expertise will ensure that our server environments are robust, operating efficiently across both Windows and Linux platforms. Collaborating closely with our IT team, you will support a variety of projects and initiatives, focusing on cloud networking, system performance monitoring, security implementation, and disaster recovery solutions. Your contributions will be essential to maintaining the seamless operation of mission-critical applications and services. Your ResponsibilitiesAdminister and optimize AWS cloud services and infrastructure.Provide support and management for Windows and Linux server environments.Configure and manage cloud networking and routing essentials, including VPCs and security groups.Monitor system performance and troubleshoot issues effectively.Assist in the implementation of security measures and updates.Work collaboratively with the IT team on various projects and initiatives.Support backup and disaster recovery solutions maintenance.

Lead the design, implementation, testing, and maintenance of robust network infrastructure systems, ensuring optimal performance and security.Collaborate effectively with the Team Leader to achieve critical system delivery deadlines.Prepare comprehensive technical documentation to support Project & Solutions Teams, and ensure proper handover of as-built documentation to Maintenance support teams.Engage proactively with back-line support and vendor resources to troubleshoot and resolve technical issues swiftly.Assist with the daily operations of the System Delivery team, contributing to overall project success.Undertake additional technical tasks as required to enhance team efficiency and effectiveness.

As an Azure Cloud Architect, you will play a pivotal role in engaging with clients during the pre-sales process, aligning our services with the delivery team's capabilities. You will spearhead technical customer engagements focused on Azure Cloud Infrastructure, leading architectural design sessions and overseeing specific implementation projects or pilots. Your expertise in customer-facing roles will facilitate in-depth technical discussions with senior executives, Enterprise Architects, and IT Management.Key Responsibilities:Leverage technical expertise and customer insights to develop a modernization roadmap. Design solutions that address both business and IT needs, ensuring the feasibility of new projects and successful deployments while coordinating essential resources and integrating key infrastructure technologies (e.g., Windows and Linux IaaS, Security, Networking).Guarantee that all solutions demonstrate high performance, security, scalability, maintainability, reusability, and reliability upon deployment.Evaluate customers’ familiarity with the Azure platform and overall cloud readiness during pre-sales engagements.Utilize the Azure Cloud Adoption Framework, Design Patterns, and Well-Architected Framework to inform solution designs during the pre-sales phase.Collaborate with other Cloud Solution Architects to develop comprehensive end-to-end enterprise solutions on the Microsoft Azure platform.Provide sizing estimates for the solution architecture design and collaborate with NCS partners as necessary.Guide the implementation team, ensuring smooth transitions from solution design to delivery architect for implementation.Stay updated on technical skills, market trends, and competitive insights; actively share knowledge within the technical community.Work closely with the Head of Cloud as a competency leader to formulate new service offerings and contribute to the development of service descriptions and scope of work.Assist in optimizing existing offerings through updates to service descriptions and scope of work.Act as an Azure Platform evangelist, mentoring customers and internal teams, and guiding new members in training and certifications.

Join our team as a Senior Cloud Architect focused on Microsoft Azure, where you will play a crucial role in pre-sales engagements and align our innovative services with the delivery team. You will lead technical customer interactions regarding Azure Cloud Infrastructure, driving architectural design sessions and overseeing specific implementation projects or pilots. Your expertise in customer-facing roles and experience in steering in-depth technical architecture discussions with senior executives, Enterprise Architects, and IT Management will be key to your success.Your Responsibilities:Leverage your technical expertise and customer insights to establish a modernization roadmap. Design architectural solutions that align with business and IT objectives, ensuring the technical feasibility of new projects and successful deployments while coordinating essential resources and integrating key infrastructure technologies (e.g., Windows and Linux IaaS, Security, Networking).Guarantee that all solutions demonstrate exceptional performance, security, scalability, maintainability, and reliability upon deployment.Evaluate customers' understanding of the Azure platform and their overall cloud readiness during pre-sales engagements.Implement the Azure Cloud Adoption Framework, Design Patterns, and Well-Architected Framework in solution design during the pre-sales phase.Collaborate with fellow Cloud Solution Architects to develop intricate end-to-end Enterprise solutions on the Microsoft Azure platform.Provide size estimates for the solution architecture design and engage with NCS partners when necessary.Assist the implementation team in transitioning agreed solutions to the delivery architect for execution.Stay updated on technical skills, market trends, and competitive insights; share knowledge within the technical community.Partner with the Head of Cloud to create new service offerings and contribute to the development of service descriptions and scopes of work for these offerings.Collaborate with the Head of Cloud to refine existing offerings by updating service descriptions and scopes of work.Act as an Azure Platform advocate among customers and within internal communities, mentoring new members in training and certification processes.

About UsAt NCS, we are driven by a passion for technology. We connect people with technology, fostering community growth and transforming industries.We are actively seeking a Sales Manager to join our dynamic and diverse team at NCS!If you are dedicated to exceeding expectations, eager to exemplify excellence, and passionate about bridging the gap between people and technology, we invite you to connect with us!Your Mission:The Sales Manager will be pivotal in propelling NCS's sales initiatives, ensuring account penetration, qualifying prospects, supervising sales activities, planning sales processes, and closing sales opportunities within the relevant sectors. You will cultivate deep and trusted relationships with clients to nurture and expand future opportunities, concentrating on application-centric solutions.In addition to managing your sales and revenue targets, you will serve as a trusted advisor to clients, collaborating with the right teams at NCS to leverage expertise and thought leadership in delivering successful solutions.Reporting to the Sales Lead, you will collaborate closely with various teams across NCS, including Client Service Units, Lines of Businesses (LOBs), and NEXT Services, defining solution offerings and value propositions to maximize our chances of success. Your deep understanding of client business needs will be crucial in strategizing new growth plans.Key Responsibilities:Lead and expand your portfolio of accounts by engaging key decision-makers and selling NCS Application solutions to target customers.Stay updated on the latest technology trends and client business needs, coordinating across functional teams to assemble the winning team for successful solutions and contract closures.Achieve sales quotas by identifying and securing business from new and existing clients while ensuring customer satisfaction with NCS products and services.Manage and negotiate contract terms with both internal and external stakeholders.Build and maintain relationships at all levels within your designated client accounts.Develop compelling value propositions and successfully negotiate to close deals.Gain a thorough understanding of the organization’s offerings to manage pre-sales requirements effectively.Drive profitable wins that align with NCS’s core capabilities and growth strategy.

Join our team at NCS as a ServiceNow Developer! In this role, you will be responsible for designing, developing, and implementing ServiceNow solutions that enhance operational efficiency and streamline processes. You will work closely with stakeholders to gather requirements and translate them into technical specifications. Your expertise in ServiceNow will help drive our projects forward, ensuring that we deliver high-quality solutions on time.

Join our dynamic team as a Desktop Support Engineer, where you will serve as the primary point of contact for customer desktop support. Your role will involve delivering timely assistance across various IT issues while ensuring compliance with software, licenses, and operational standards. Key responsibilities include:Providing comprehensive desktop support services, including receiving, prioritizing, documenting, and resolving end-user help requests, while escalating incidents as necessary to meet customer satisfaction and service level agreements (SLA).Executing imaging and re-imaging tasks for user systems.Conducting asset inventories to maintain accurate records.Facilitating technical escalations to third-party vendors or appropriate resolver groups when required.Updating incident records meticulously.Creating and revising work instructions and documenting standards and procedures as needed.

Join our dynamic team at NCS as a Cloud Engineer (Cloud Hosting)! We are on the lookout for innovative minds who excel at merging technology with human needs. If you are committed to delivering exceptional service and eager to elevate our cloud operations to new heights, we want to hear from you!Role OverviewThis client-facing position involves collaborating within our delivery team to manage cloud operations. You will be responsible for executing daily cloud operations and implementing cloud solutions during technical customer engagements. This includes basic operations, administration, specific implementation projects, and pilot programs within the cloud realm.The ideal candidate will possess significant experience in delivery roles, a track record of successful implementation discussions, and strong client management skills. You should be a proactive team player, ready to share your expertise and provide solutions to both your peers and clients.Key Responsibilities:Utilize your technical expertise and hands-on experience to manage and administer cloud infrastructure effectively.Ensure all configurations meet high standards of performance, security, scalability, maintainability, and reliability, in line with design specifications.Implement configurations with automation principles in mind for new projects, ensuring thorough documentation.Automate the maintenance of cloud systems using tools like Ansible, CloudFormation, and Terraform, with proper documentation.Collaborate with Cloud Solution Architects to provide technical guidance on cloud operations and administration.Participate in cloud migrations for virtual machines (VMs), preferably with experience in migrating over 50 VMs or databases using tools like CloudEndure.Engage with clients during operational meetings to discuss process improvements and contribute to optimizing their environments.Stay updated with the latest technical skills, certifications, and market trends, sharing insights with the technical community, especially in cloud computing.Manage and resolve issues with appropriate documentation and adherence to service-level agreements (SLAs).Oversee the administration and troubleshooting of Unix servers (Linux, Solaris, Ubuntu, etc.).Proficiently install Unix OS and demonstrate strong troubleshooting skills, with knowledge in securing and hardening Unix systems.Expertise in OS clustering for high availability and implementation of IT security policies.Experience in supporting SAN environments and managing storage space effectively.Perform upgrades and apply patches or firmware updates to virtual environments.

Telco+ represents a strategic collaboration between Singtel and NCS, designed to empower telecommunications companies in their transformation journeys towards becoming future-ready digital entities. This initiative aims to enhance operational efficiencies and utilize data-driven insights to enrich customer experiences, while also augmenting capabilities to better serve enterprise segments. With the unparalleled expertise of Singtel and NCS in digital and technological services, Telco+ aspires to be the preferred service provider for telecommunications companies across the Asia Pacific and Middle East regions.Position OverviewThe Client Delivery Lead plays a pivotal role in ensuring the successful execution and delivery of projects within the Communications sector under Telco+. Collaborating closely with the Client Service Lead, this individual will integrate Telco+ offerings with a focus on AI and Cloud solutions to address critical business challenges faced by clients, delivering exceptional value-added services to drive their success. The Client Delivery Lead will oversee business value management, foster professional relationships with clients and stakeholders, and lead multifunctional project teams.Key ResponsibilitiesAs the primary point of contact for key clients regarding project and managed services delivery, you will:Oversee client account delivery services and participate actively in the programs under your purview.Coordinate teams across various Lines of Business (LOBs) to achieve revenue, quality, and customer satisfaction objectives.Capture insights from completed projects to enhance our collective knowledge base.Additionally, you will be expected to:Identify and cultivate mutually beneficial business opportunities to address client challenges.Support the presales solutioning process to ensure that proposed solutions are viable and executable within the defined project parameters and available resources.Utilize innovative technology and process improvements to conceptualize effective solutions.

Join our dynamic and diverse team at NCS as a Security Analyst (Threat Hunter)! We are looking for individuals who are passionate about cybersecurity and eager to make a significant impact.If you thrive on challenges, aim for excellence, and have a desire to integrate people and technology in innovative ways, we invite you to connect with us!Your Contribution:Proactively conduct threat hunts to identify potential malicious activities and incidents using advanced threat detection tools such as Carbon Black EDR, CrowdStrike EDR, and Cortex XDR when needed.Formulate hunting hypotheses and execute threat hunting focused on IOCs and TTPs, delivering weekly reports to management with findings and recommendations for countermeasures (e.g., development of Monitoring Rules).Investigate various TTPs associated with Advanced Persistent Threat (APT) groups that employ sophisticated tactics during cyber attacks.Collaborate with technical teams and the threat intelligence unit to provide timely warnings and support predictive analyses of malicious behavior.Contribute to enhancing threat detection capabilities by tuning and developing use cases for security information and event monitoring systems (SIEM) and other security controls.Develop attack detection and response playbooks.Advise clients on various threat modeling methodologies.

We are looking for a talented and enthusiastic Infrastructure Engineer specializing in Intelligent Transport Systems to join our team. In this pivotal role, you will be responsible for designing, implementing, and maintaining robust IT infrastructure solutions that support our enterprise operations. Your expertise will be crucial in ensuring the reliability, performance, and security of our network systems across the organization.Key Responsibilities:Design, deploy, and manage both on-premises and cloud infrastructure solutions, including servers, networks, and storage systems.Administer and monitor enterprise systems such as Windows/Linux servers, Active Directory, DNS, DHCP, and virtualization platforms (e.g., VMware/Hyper-V).Implement system updates, patches, and configuration changes following best practices to enhance system stability.Conduct regular system performance tuning, backup and recovery operations, and security monitoring to maintain optimal infrastructure health.Work collaboratively with DevOps, security, and application teams to promote infrastructure scalability and reliability.Troubleshoot and resolve complex hardware, software, and networking issues as they arise.Automate infrastructure processes utilizing scripting languages such as PowerShell, Bash, or Python.Maintain comprehensive documentation for infrastructure architecture, configurations, and operational procedures.

Join our dynamic team as an IT Security Officer where you will play a pivotal role in safeguarding our organization's information assets. You will be responsible for implementing robust security measures, conducting risk assessments, and ensuring compliance with industry standards. This is an exciting opportunity to work with cutting-edge technology in a collaborative environment.

As a Network Security Engineer at NCS, you will be responsible for delivering centralized technical support at Level 1.5 for our diverse range of clients across the network, cyber, and server domains.Your Key Responsibilities:Participate in a 24x7 maintenance standby duty on a rotational basis as assigned by your team lead.Ensure that Service Level Agreements (SLA) are met for every incident.Manage escalations for issues that exceed the scope of Level 1 knowledge.Handle daily call assignments during office hours when not on standby.Be prepared to perform weekend or after-hours duties as required.Engage in preventive maintenance activities, including hardware inventory management.Oversee cases from initiation through to resolution.Promptly and accurately update incident tickets.Obtain necessary certifications to support key clients.Accept new assignments from the Operations Manager or Technical Services Manager as needed.