Engineering Lead in Operational Efficiency

Join the Airwallex Team as an Engineering Lead!At Airwallex, we pride ourselves on being the only unified payments and financial platform designed specifically for global businesses. With our innovative combination of proprietary technology and software, we empower over 200,000 businesses worldwide—including industry leaders like Brex, Rippling, Navan, Qantas, and SHEIN—to streamline their financial operations with fully integrated solutions for managing business accounts, payments, spend management, and treasury, all at a global scale.Founded in Melbourne, our talented team of over 2,000 professionals spans 26 offices globally. Valued at US$8 billion and supported by leading investors such as T. Rowe Price, Visa, Mastercard, and Sequoia, Airwallex is at the forefront of building the future of global payments and financial solutions. If you're eager to take on ambitious challenges and make a significant impact in your career, we invite you to join us.What We Look ForWe seek builders with an entrepreneurial spirit who are eager to create real impact, learn rapidly, and take ownership of their work. You should possess strong expertise relevant to the role, coupled with critical thinking skills, and be motivated by our mission and operating principles. Your ability to move swiftly with sound judgment, coupled with a deep curiosity to explore, will help you make informed decisions based on first principles.Collaboration and humility are key; we value individuals who can transform innovative ideas into tangible products and ensure tasks are completed thoroughly. Utilizing AI to enhance efficiency and solve problems quickly is essential. Here, you will face complex, high-stakes issues alongside exceptional teammates while advancing your career in the realm of global banking. If this resonates with you, let’s innovate together.About the Ops Efficiency TeamThe Ops Efficiency team is dedicated to driving operational excellence by automating and optimizing internal processes for Airwallex. We create tools and systems that enhance user onboarding and registration approval, improve risk prediction and mitigation strategies, and leverage AI and automation to boost our internal operational efficiency.Your RoleAs the Engineering Lead for the Ops Efficiency team, you will be instrumental in developing and refining essential systems and tools aimed at improving user onboarding, automating manual operations, and enhancing risk detection capabilities. Collaborating closely with product, operations, and engineering teams, you will deliver impactful technical solutions at scale.

Role overview The Revenue Strategy & Operations Lead at Anthropic plays a key role in developing and improving strategies that support the company's revenue growth. Based in Singapore, this position collaborates with teams across the organization to strengthen revenue operations and uncover new growth opportunities. What you will do Shape and implement strategies aimed at driving revenue growth Work with cross-functional teams to enhance operational efficiency Apply data and analysis to fine-tune revenue processes Identify and pursue new revenue opportunities as Anthropic expands Location This role is based in Singapore.

About the RoleWe are on the lookout for a skilled Knowledge Management & Operations Lead to architect and continuously refine a premier knowledge ecosystem that enhances global user experiences through efficient self-service solutions and AI-driven customer support. This pivotal role will influence the creation, governance, and utilization of knowledge across our Customer Satisfaction Centers, Support Training teams, and AI Customer Service systems.Your ResponsibilitiesEnhance and optimize standard operating procedures (SOP) for Customer Satisfaction Centers and Support Training teams.Develop and maintain comprehensive FAQs and knowledge bases to facilitate a seamless self-service experience for users worldwide.Continuously improve the knowledge base, serving as the foundation for our AI Customer Service system, which powers intelligent Q&A and semantic search functionalities.Utilize AI and data analytics to establish governance standards for content lifecycle management, ensuring efficient updates and a clear structure.

NCS Pte Ltd seeks a Lead Business Process Reengineer Consultant to join their Singapore team. This position centers on making business processes more effective by leading projects that improve how work gets done across the company. Key responsibilities Guide process improvement efforts throughout the organization Apply process analysis skills to refine current workflows Collaborate with teams from various departments to uncover areas for operational improvement Put solutions in place that align with business objectives Role focus This consultant works closely with colleagues from different business units, identifying where changes are needed and ensuring practical improvements are implemented. The goal is to create more efficient operations that support the company’s broader goals.

Join OKX as a Senior Project Manager in our Strategy PMO team, where you will lead critical initiatives focused on Artificial Intelligence and Organizational Efficiency. This role is ideal for professionals passionate about driving innovation and streamlining processes within a dynamic environment.In this pivotal position, you’ll collaborate with cross-functional teams to ensure projects are delivered on time and within scope, while fostering a culture of continuous improvement and strategic alignment.

Join our dynamic team at Veolia Environnement S.A. as a Senior Operations Engineer, where you will play a critical role in enhancing operational efficiency and driving innovative solutions. You will be responsible for overseeing complex engineering projects, ensuring compliance with regulations, and collaborating with cross-functional teams to optimize performance.

About Our TeamAt OpenAI, we are dedicated to maintaining a safe and secure environment for our users, products, and the organization as a whole. Our Trust, Safety & Risk Operations teams are at the forefront of this mission, mitigating risks associated with abuse, fraud, scams, and regulatory compliance. We collaborate closely with Legal, Policy, Engineering, Product, Go-To-Market teams, and external partners to uphold the integrity and trustworthiness of our platforms for a diverse global audience.The Global Safety Response Operations team operates around the clock to address user safety, risk, and regulatory concerns associated with OpenAI’s offerings. Handling urgent and sensitive cases demanding quick and judicious responses, we form the backbone of OpenAI’s safety framework, ensuring our products align with policy while delivering empathetic, timely, and consistent support to users.About the RoleThe Global Safety Response Operations Lead is a proactive team leader responsible for managing a regional Safety Response team while personally addressing high-stakes safety incidents. This position blends hands-on safety operations with people management, operational oversight, and cross-departmental collaboration.You will guide a talented team of Safety Response Analysts tasked with navigating OpenAI’s most critical and impactful cases, while also engaging in direct casework for intricate, high-risk, or high-visibility matters. You will oversee the execution of severe escalations in your region, ensuring effective communication and resolution with cross-functional stakeholders.Your accountability extends to guaranteeing that your region meets operational targets regarding utilization, quality, and Service Level Agreements (SLAs), acting as the key operational link between Product, Policy, Legal, Investigations, and regional partners.This role operates in a global context requiring flexibility to support rotating shifts, including nights, weekends, and holidays, as part of an on-call leadership structure.Key Responsibilities:Lead and mentor a regional team of Safety Response Analysts, fostering high performance, engagement, and consistent decision-making quality.Oversee regional operational metrics, including utilization rates, SLA compliance, backlog management, and quality standards.Manage and address the most complex and high-risk cases, acting as the primary escalation point and incident lead for your region.Contribute directly to frontline operations (20–30%), including investigations, enforcement decisions, and regulatory compliance.

About the RoleJoin our dynamic team at Xcellink as a Data Centre Operations Shift Lead, where you will be instrumental in overseeing critical data centre operations. You will lead a dedicated shift team, ensuring that all operations run smoothly, addressing escalations, and maintaining compliance across various sites.Key ResponsibilitiesLead and manage the DC shift team to guarantee efficient daily operations.Schedule shifts, supervise handovers, and track completion of tasks.Handle escalations, communicate with stakeholders, and ensure adherence to SLA/KPI standards.Oversee incident management, ticketing, and service requests in accordance with established SOPs.Conduct routine data centre operations including rack/stack, cabling, equipment setup, and vendor management.Facilitate onboarding, training, and performance evaluations of shift team members.Keep precise documentation including SOPs, EOPs, escalation matrices, and incident reports.Represent the shift team in audits, reviews, and stakeholder meetings.Collaborate closely with Operations, Facilities, Service Delivery, and Security teams.

Company OverviewFounded in 2017, the Terry Soot Management Group (TSMG) is a pioneering field data collection company that specializes in gathering data in environments where automation is unfeasible. Our dedicated teams are equipped to capture features, photographs, videos, audio recordings, and detailed scans, ensuring you have the insights needed for informed decision-making. With teams operating across Europe and North America, we are always ready to tackle new challenges.Role OverviewAs the Operations Team Lead, you will oversee a dynamic team of data collectors engaged in innovative projects utilizing advanced technology, including 360-degree cameras mounted on vehicles, backpacks, mobile devices, and drones. The data collected plays a crucial role in enhancing one of the world's most widely used online mapping services.Your responsibilities will include managing team logistics such as routes and schedules, monitoring expenses, and supporting Project and Program Managers with essential planning tasks. Our projects span multiple countries and involve remote teams from various parts of the globe.The ideal candidate will possess significant coordination and management experience, along with exceptional communication skills. We seek individuals who are responsible, organized, and exhibit a leadership style that fosters collaboration rather than a traditional authoritative approach.

Join RHB Bank Singapore as an Operations Team Lead specializing in Intrabank Transactions. In this dynamic role, you will be responsible for overseeing and optimizing the operational processes related to intrabank transactions, ensuring efficiency and compliance with regulatory standards. You will lead a team of professionals, fostering a collaborative environment focused on continuous improvement and excellent service delivery.

Role overview Wise seeks a Payment Operations Implementation Lead in Singapore. This position centers on integrating Wise’s payment platform with both internal teams and external partners. Collaboration across departments is key to refining payment processes and building stronger operational efficiency. What you will do Lead implementation efforts for Wise’s payment operations platform Coordinate with cross-functional teams to ensure seamless integration and transitions Spot and address process gaps to support reliable, efficient payments Contribute to the development of operational practices as Wise grows What Wise values Wise emphasizes transparency and efficiency in every transaction. The team works quickly and aims to make a meaningful difference in how money moves globally.

At PitchBook, part of the esteemed Morningstar family, we are committed to forward-thinking innovation, continuous evolution, and substantial investment in our team members to unlock their full potential. Our collaborative culture thrives on excitement, energy, and a sense of fun that resonates throughout our organization. Our robust learning programs and mentorship opportunities foster a culture of curiosity, motivating us to discover new solutions and enhance our methodologies. In an ever-evolving industry marked by high aspirations, we embrace ambiguity and excel in self-challenge. We are unafraid to take calculated risks, learn from our failures, and strive for excellence repeatedly. If you possess a proactive attitude and are ready to engage in hands-on work, PitchBook is the ideal environment for you. About the Role:At PitchBook, we acknowledge that the Data Operations team is crucial to distinguishing us from our competitors. We take great pride in delivering exceptional data to our clients while maintaining accountability, collaboration, and openness to feedback. Our team comprises highly engaged, detail-oriented individuals who are always eager to learn and adapt as our industry progresses.Our esteemed reputation is a direct result of our unwavering commitment to developing the world’s premier private market database. We understand the significance of investing in our team members from the outset. Therefore, we provide specialized training and a mentorship program tailored specifically to the Data Operations team.We appreciate and celebrate the diverse perspectives, talents, and experiences of our team members and recognize the importance of establishing trust and strong cross-functional collaborations. If you seek a challenging yet rewarding opportunity to elevate your career, we welcome you to join us at PitchBook.

Role overview NCS3 is seeking a Lead Product Engineer based in Singapore. This position leads product development from the earliest concept stages through to final delivery, with a focus on ensuring each product aligns with customer needs and meets established quality standards. What you will do Guide product development efforts from initial idea through launch Collaborate with cross-functional teams to define product specifications and design effective solutions Oversee the development process, making sure products achieve quality and performance goals Requirements Strong technical background in product engineering Demonstrated leadership experience guiding teams Ability to work across departments and communicate clearly Drive to deliver products that address real customer needs

About AirwallexAirwallex is a revolutionary unified payments and financial platform designed specifically for global businesses. With an innovative blend of proprietary infrastructure and cutting-edge software, we empower over 200,000 businesses worldwide—including industry leaders like Brex, Rippling, Navan, Qantas, and SHEIN—with fully integrated solutions for managing business accounts, payments, spend management, treasury, and embedded finance at a global scale.Founded in Melbourne, our team comprises over 2,000 talented and innovative tech professionals spread across 26 offices worldwide. Valued at $8 billion and backed by premier investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of developing the global payments and financial platform of the future. If you’re prepared to engage in the most ambitious work of your career, we invite you to join us.Attributes We ValueWe seek builders with entrepreneurial spirit who desire tangible impact, accelerated learning, and genuine ownership. You will possess strong expertise relevant to the role and a sharp analytical mindset, motivated by our mission and operating principles. You will move quickly with sound judgment, explore deeply with curiosity, and make decisions based on first principles, balancing speed with thoroughness.We value humility and collaboration as you transform innovative ideas into real products while ensuring effective execution from start to finish. Embracing AI as a tool to enhance productivity and accelerate problem-solving will be key. Here, you will confront complex, high-visibility challenges alongside exceptional colleagues and advance your career as we shape the future of global banking. If this resonates with you, let’s build what’s next together.The Opportunity: Lead Our Onboarding TeamThe Onboarding team is integral to Airwallex’s mission, playing a crucial role in facilitating our global expansion. We develop KYC and verification systems aimed at lowering entry barriers, enhancing compliance and security, and enabling our customers to grow internationally.As the Engineering Lead, you will oversee both the technical vision and the leadership of the Onboarding team. You will collaborate across Product, Risk, Data, and Design to ensure we provide customer-centric solutions that foster global growth. Your responsibilities will include establishing technical direction and guiding a team of engineers to create scalable and secure onboarding infrastructure that empowers businesses worldwide.

Join ncs3 as a Lead IT Architect in Engineering, where you will spearhead innovative IT architecture solutions that drive our engineering projects to new heights. Your expertise will be pivotal in designing robust IT frameworks that enable seamless operations and enhance project deliverables.

Join Airwallex as an Engineering Lead in Core BankingAt Airwallex, we are redefining the way global businesses manage their finances. As a unified payments and financial platform, we empower over 200,000 companies worldwide—ranging from Brex to SHEIN—with integrated solutions for business accounts, payments, treasury management, and more.Founded in Melbourne, our team consists of over 2,000 innovative professionals across 26 global offices. With a valuation of US$8 billion and support from leading investors like T. Rowe Price and Visa, we are at the forefront of transforming the global payments landscape. If you are ready to undertake challenging and impactful work, we want you on our team.Our Core ValuesWe seek builders with entrepreneurial spirit who are eager to make a significant impact and take ownership of their work. You bring expertise and critical thinking, motivated by our mission and operating principles. You thrive in a fast-paced environment, demonstrate curiosity, and make data-driven decisions that balance speed with thoroughness.With a humble and collaborative attitude, you will turn innovative ideas into tangible products and drive projects through to completion. You embrace AI to enhance your work and solve problems efficiently. Here, you will face complex challenges alongside exceptional colleagues while advancing your career in the future of global banking. If this resonates with you, let’s innovate together.The Core Banking TeamOur Core Banking Platform team plays a pivotal role in supporting Airwallex's global operations, ensuring smooth client wallet transactions and accurate ledger management. Based in Singapore, our agile team develops a high-performance, multi-currency wallet platform that fuels the growth of Airwallex's offerings, including global transfers, payment processing, card issuance, and lending solutions. Together, we not only create impactful products but also enhance our operational processes for greater efficiency.Your ResponsibilitiesLead and Mentor: Provide guidance and support to a talented team of engineers, promoting collaboration and high performance.Design and Develop: Architect and implement scalable solutions for our Core Banking platform.Drive Innovation: Foster a culture of continuous improvement and innovation within the team.

Join Hudson River Trading (HRT) as an IT Operations Engineer within our dynamic Information Technology team. In this pivotal position, you will provide exceptional technical support to our global team, while spearheading automation and engineering initiatives to enhance scalability and operational efficiency. Collaborating closely with IT leadership, you will be instrumental in delivering projects, achieving service-level objectives, and refining internal processes.We are searching for an individual who thrives in a fast-paced environment, showcasing strong communication and teamwork skills. The ideal candidate possesses a positive attitude and a strong customer service focus, aiming to deliver outstanding support to internal users as their designated technical point of contact. Note that this role requires on-site presence up to 80% of the time.

Thoughtworks Singapore is currently seeking applicants who possess the right to work in Singapore, specifically Singapore citizens or Singapore Permanent Residents (PR), due to the nature of our business.As a Lead Data Engineer at Thoughtworks, you will be at the forefront of developing innovative data architecture strategies that align with crucial business objectives, delivering comprehensive end-to-end data solutions. You may engage with new clients for in-depth technical assessments or comprehensive organizational evaluations, guiding them to uncover the transformative potential of data in addressing their most significant challenges. Your role will involve spearheading the design of technical solutions, possibly overseeing program inception to create new products. In addition to hands-on coding, you will lead a team to implement these solutions effectively.

*Thoughtworks Singapore is currently seeking applicants who possess the right to work in Singapore, specifically Singapore Citizens due to the nature of our operations.As a Lead Consultant and Infrastructure Engineer at Thoughtworks, you will play a pivotal role in assisting clients to design, build, and enhance the systems that support their software delivery and operational capabilities. You will thrive in collaborative environments with diverse teams, leveraging your technical expertise and understanding to address the unique needs of our clients. Your commitment to championing technical quality and promoting effective working methodologies will lead to improved outcomes for our clients. You will also guide organizations in adopting Agile methodologies and DevOps practices to foster collaboration and efficiency.Key ResponsibilitiesAssess client needs to develop a comprehensive technical roadmap and impactful solutions aligned with their strategic objectives.Contribute to the growth of Thoughtworks' cloud and infrastructure practice by collaborating with business development, marketing, and capability development teams.Establish and enhance controls and processes to ensure continuous delivery and evolution of infrastructure and applications, emphasizing automation throughout.Take a proactive role in monitoring project deliverables to ensure they meet technical expectations consistently.Provide expert guidance in DevOps, cloud, and infrastructure engineering both internally and at client sites.Build and maintain trusted partnerships with client leadership across engineering and commercial sectors.Lead the design and implementation of innovative solutions to overcome current business constraints and policies.

Grab is hiring a Lead Software Engineer, Localization, based in Singapore. This position focuses on improving the experience for millions of users across Southeast Asia. Role overview Lead a team of engineers to design and implement localization solutions that make Grab’s platform more accessible and user-friendly for diverse audiences. The work aims to ensure products meet the needs of users from various backgrounds and regions. Collaboration Work closely with teams from different functions to deliver products that connect with local users. This includes sharing knowledge and aligning on development goals to support effective localization. What you will do Guide a team of engineers focused on localization projects Develop and apply new solutions to improve accessibility and usability Promote strong software development practices within the team