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Experience Level
Senior Level Manager
Qualifications
Proven track record in silicon operations management. Strong understanding of semiconductor manufacturing processes and technologies. Exceptional leadership and team management skills. Ability to drive process improvement and operational excellence. Excellent communication and analytical skills. Degree in Engineering, Physics, or a related field; Master’s preferred.
About the job
We are seeking a dynamic and experienced Director of Silicon Operations to lead our innovative team at Lumilens in Singapore. In this pivotal role, you will oversee the entire silicon manufacturing process, ensuring optimal performance and efficiency. You will be responsible for developing and executing operational strategies, implementing best practices, and driving continuous improvement initiatives. Your leadership will be crucial in fostering a culture of excellence while achieving our ambitious goals.
About Lumilens
Lumilens is a cutting-edge technology company focused on advancing the field of optics and semiconductor technology. Our mission is to innovate and deliver high-quality solutions that enhance user experiences across various industries. Join us to be part of a team that is shaping the future of technology.
We are seeking a dynamic and experienced Director of Silicon Operations to lead our innovative team at Lumilens in Singapore. In this pivotal role, you will oversee the entire silicon manufacturing process, ensuring optimal performance and efficiency. You will be responsible for developing and executing operational strategies, implementing best practices, and driving continuous improvement initiatives. Your leadership will be crucial in fostering a culture of excellence while achieving our ambitious goals.
Role overview The Director of Operations at AECOM in Singapore provides leadership across daily project operations. This position focuses on maintaining high standards for quality, efficiency, and productivity, while also shaping operational practices and supporting broader strategic goals within the organization. Key responsibilities Direct day-to-day operations for multiple projects in Singapore Uphold and enforce quality standards across all activities Develop and implement strategies to improve efficiency and productivity Promote operational excellence throughout teams and functions Requirements This position requires significant experience in operations management and a strong record of achieving results in complex settings. Leadership skills and the ability to guide teams through change are essential.
Full-time|On-site|East Asia, Singapore or New York City
Join foratravel as the Director of Operations for Asia, where you will lead and oversee our operational strategies in one of the most dynamic regions in the world. Your expertise will drive efficiency and innovation, ensuring our services exceed customer expectations while maintaining high standards of operational excellence.
Join Sentient Technologies as the Director of Operations and Strategy, a pivotal role dedicated to driving operational excellence and strategic initiatives across our organization. As a leader, you will oversee the implementation of innovative operational strategies that enhance efficiency and optimize performance.Your responsibilities will include collaborating with cross-functional teams, analyzing market trends, and ensuring alignment with our business objectives. You will play a vital role in shaping our operational processes and contributing to our overall strategic vision.
MORROW HEALTHMORROW Health stands as Singapore’s premier integrated fitness and recovery hub, committed to fostering healthier and more resilient lifestyles through intentional daily habits. Grounded in the principles of lifestyle medicine, MORROW Health seamlessly integrates physical activity, nutrition, restorative sleep, stress management, avoidance of risky substances, and social connection through structured programs and purpose-built environments that facilitate sustainable lifestyle changes. With a strong emphasis on evidence-based practices and data derived from wearables and lifestyle inputs, MORROW Health empowers its members to identify patterns, cultivate consistency, and maintain accountability—transforming insights into actionable steps that support long-term vitality and clarity without the need for medical intervention.Position Overview: Reporting directly to the CTO, the Head of Cybersecurity and IT is responsible for overseeing global IT operations, cybersecurity measures, and compliance protocols. This role involves establishing and providing hands-on IT and cybersecurity solutions, creating standard operating procedures (SOPs) and policies, and leading a dedicated team of IT and cybersecurity engineers, helpdesk staff, and compliance associates.
Join ServiceNow as the Director of Partner Operations for the APAC region, where you will play a pivotal role in driving operational excellence and facilitating strategic partnerships across diverse markets. In this position, you will lead cross-functional teams to enhance collaboration and improve partner engagement, aligning with our growth objectives.Your leadership will be essential in optimizing processes, ensuring that our partners receive the highest level of support and that operational challenges are effectively addressed. You will also be responsible for developing and implementing innovative strategies to enhance partner satisfaction and drive revenue growth.
Role overview The Director of Fraud Operations at Delivery Hero leads the company’s strategy for identifying and managing fraud risks. Based in Singapore, this role blends strategic planning, data-driven analysis, and day-to-day operational oversight. The position plays a key part in protecting the integrity of Delivery Hero’s platforms. What you will do Guide efforts to detect, evaluate, and respond to fraud risks across all company platforms. Develop and enhance fraud prevention strategies that safeguard assets while maintaining a positive experience for customers. Work closely with teams throughout the organization to implement and strengthen fraud controls and operational processes.
About AirwallexAirwallex is a pioneering unified payments and financial platform designed specifically for global businesses. Leveraging our innovative blend of proprietary infrastructure and cutting-edge software, we empower over 200,000 businesses worldwide—including notable names like Brex, Rippling, Navan, Qantas, and SHEIN—with integrated solutions that streamline everything from business accounts and payments to spend management and treasury, as well as embedded finance on a global scale.Founded in Melbourne, our diverse team comprises over 2,000 of the most talented and innovative professionals in the tech industry, spread across 26 offices worldwide. With a valuation of US$8 billion and the backing of industry-leading investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of creating the future of global payments and financial services. If you're eager to undertake the most ambitious work of your career, we invite you to join us.
Join Airwallex as the Head of Onboarding OperationsAt Airwallex, we redefine the landscape of global payments and financial services. Our cutting-edge platform empowers over 200,000 businesses worldwide, enabling them to manage everything from business accounts to treasury solutions seamlessly. With our roots in Melbourne and a diverse team of over 2,000 talented individuals across 26 offices globally, we are on a mission to transform how businesses operate financially.As a valued member of our team, you will have the opportunity to work alongside notable brands such as Brex, Rippling, and Qantas. Backed by prestigious investors like T. Rowe Price and Visa, we are valued at US$8 billion and continuously strive to innovate and enhance our services.What We SeekWe are looking for dynamic individuals with the tenacity of founders and a desire to make a tangible impact. If you're driven by our mission, possess robust expertise in your field, and are eager to explore, innovate, and execute, we want to hear from you. You will thrive in our fast-paced environment, where judgment and curiosity are paramount, and where collaboration leads to meaningful solutions.About Our Operations TeamThe Operations team at Airwallex is integral to enhancing customer experience and operational efficiency. Composed of analysts, strategists, and operational specialists, our team is dedicated to translating strategic visions into actionable results. By utilizing data insights and advanced problem-solving skills, we aim to optimize processes and deliver exceptional service to our clients.Your RoleAs the Head of Onboarding Operations, you will spearhead the global strategy for client onboarding, creating a unified and digital-first experience. Your mission will be to streamline onboarding processes, ensuring that clients have a seamless transition into our services while maximizing efficiency and satisfaction.
First Circle is rapidly emerging as one of the leading fintech companies in the Philippines, dedicated to providing innovative financial solutions for underserved small and medium enterprises (SMEs). Our mission has already transformed access to credit for countless businesses, and we are excited to embark on an ambitious journey towards becoming a comprehensive neobank. This includes offering multi-currency bank accounts, seamless payment solutions, foreign exchange services, corporate credit cards, and payroll solutions. As we prepare for this next chapter of growth, we are seeking exceptional talent with proven expertise to join our team.We are currently in search of a Director of New Product Operations who will spearhead the operations for our newly launched products, starting with employee salary loans and credit cards. In this pivotal role, you will take charge of evolving these new products from initial concepts into valuable offerings for our customers.The ideal candidate will possess exceptional problem-solving and analytical abilities, demonstrating a track record of operational excellence. You will be a hands-on leader, adept at building and managing a team of high-performing individuals. Comfort with data and a keen interest in tackling complex challenges in undefined environments will be crucial. You will collaborate closely with cross-functional teams, engaging with senior stakeholders to drive results.Please note: This role will be based in the Philippines, with relocation and sponsorship options available.Key Responsibilities:Directly report to the Vice President of Operations (former Uber and BCG executive), enjoying significant exposure to leadership.Lead the operations for our “new products,” including employee salary loans and credit cards, with additional products likely under your purview in the future. These initiatives are critical business priorities.Assume ultimate ownership of these products, responsible for delivering exceptional user experiences, managing day-to-day operations, defining and executing growth strategies, and overseeing P&L accountability.Collaborate closely with our technology and product teams, as well as other departments (sales, marketing, finance, legal) to ensure product growth.Maintain a strong focus on user experience, partnering with our tech team to continually enhance our products.Establish operational processes and systems to ensure efficient product management, prioritizing automation wherever possible.Devise strategies for product distribution in cooperation with our existing sales force.Develop and cultivate a team of top-tier operators, expanding your responsibilities and product portfolio as we introduce more solutions for our customers.
Location: Singapore Company: Nuvei Technologies Inc. Role Overview Nuvei Technologies Inc. is a Canadian fintech company serving businesses worldwide with modular payment technology, global acquiring, and a broad range of services in card issuing, banking, risk management, and fraud prevention. With operations in over 200 markets and support for 150 currencies and 700 alternative payment methods, Nuvei helps clients succeed globally through a single integration. The Regional Director of Risk & Underwriting Operations - APAC leads underwriting activities and manages key risk functions throughout the Asia-Pacific region. This position focuses on minimizing financial losses and regulatory risks by overseeing merchant assessments, credit risk, fraud investigations, chargeback management, and portfolio quality control. The Regional Director ensures the APAC portfolio meets company KPIs, complies with scheme regulations, and aligns with Nuvei’s risk appetite and policies. What You Will Do Leadership, Governance, and Regional Oversight Direct all underwriting functions for the APAC region, including designated risk operations. Plan, coordinate, and monitor performance of regional Underwriting, Risk, and Monitoring teams to meet objectives. Develop and maintain regional procedures, guidelines, and operational frameworks in line with global standards. Ensure compliance with policies, regulations, and internal procedures. Foster operational excellence and provide opportunities for professional development and structured training. Serve as the regional escalation point for complex merchant underwriting, risk, fraud, and credit issues. Work closely with Legal, Compliance, Commercial, Risk, Business Intelligence, and Operations teams to support business objectives. Underwriting Operations and Merchant Onboarding Take full ownership of merchant onboarding quality, risk classification, and underwriting standards across APAC. Oversee all aspects of client onboarding, including the implementation of procedures. Mission The Underwriting and Risk Operations team at Nuvei aims to reduce financial losses and regulatory exposure by proactively assessing merchants, conducting structured credit risk evaluations, and maintaining ongoing portfolio oversight throughout APAC.
About AirwallexAirwallex stands as the premier unified payments and financial platform designed for global enterprises. Our innovative blend of proprietary infrastructure and software empowers over 200,000 businesses worldwide—such as Brex, Rippling, Navan, Qantas, SHEIN, and many others—with fully integrated solutions to manage everything from business accounts and payments to spend management, treasury, and embedded finance on a global scale.Founded in Melbourne, we boast a dynamic team of over 2,000 of the brightest minds in tech, spread across 26 offices globally. Valued at US$8 billion and backed by leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of creating the financial platform of the future. If you're excited to undertake the most ambitious work of your career, we invite you to join us.Attributes We ValueWe seek builders with a founder-like drive who desire substantial impact, rapid learning, and genuine ownership. You bring expertise and sharp analytical skills, motivated by our mission and operating principles. You make swift, well-judged decisions, approach challenges with curiosity, and apply first principles thinking while balancing speed with thoroughness.You are humble and collaborative, capable of transforming innovative ideas into tangible products, and you excel at executing tasks from start to finish. Leveraging AI, you work smarter to solve problems efficiently. Here, you'll engage with complex, high-profile challenges alongside exceptional teammates, advancing your career as we shape the future of global banking. If this resonates with you, let's create what comes next.About the TeamThe Operations team at Airwallex is crucial in enhancing the overall customer experience and ensuring operational excellence. Our collaborative team of analysts, strategists, and operational specialists is dedicated to translating vision into actionable results. We utilize data insights, exceptional problem-solving capabilities, and a thorough understanding of the business to optimize processes, elevate customer experience, identify improvement opportunities, and guarantee that Airwallex operates efficiently at scale while delivering a superior customer experience.What You'll DoAs the Head of Global Customer Support, you will spearhead and expand our global Customer Support organization to provide swift, high-quality, and consistent customer experiences across various regions and channels. You will be responsible for the global support strategy...
Moomoo is not just a global investment and trading platform; we are a dynamic leader in the wealth-tech sector, dedicated to revolutionizing investment strategies. Established in 2018, we've swiftly extended our reach to Singapore, Australia, Japan, Canada, and Malaysia, empowering over 26 million users globally.In Singapore, Moomoo Financial Singapore Pte. Ltd. operates under the regulation of the Monetary Authority of Singapore (License No. CMS101000). In 2022, we proudly became the first digital brokerage to secure all five SGX Group memberships across securities and derivatives markets, underscoring our commitment to excellence and innovation.Our core mission is to democratize investing, making informed and data-driven financial decisions accessible to all. We aim to level the playing field by providing powerful tools, real-time insights, and user-friendly technology that empowers investors throughout their journey.Joining Moomoo means being part of a purpose-driven team that's not only reshaping the future of investing but also making wealth-building inclusive, informed, and inspiring. If you are passionate about creating impact at the intersection of finance and technology, now is the perfect time to join us.The Head of Dealing will lead and manage the firm's trading and execution operations. This pivotal role guarantees optimal execution, robust risk management, regulatory compliance, and operational efficiency across all trading activities. The successful applicant will provide strategic leadership, oversee dealer performance, nurture counterparty relationships, and advance investment and treasury goals.
In the role of Director of Commission Strategy at Delivery Hero, you will be at the forefront of shaping our commission and take-rate strategies across 17 diverse markets. Your leadership will be vital in enhancing the engagement, growth, and overall success of our restaurant partners on our platforms. This position is crucial for finding the perfect balance between commercial success and the long-term health of our partnerships, with a focus on delivering exemplary governance, scalable pricing frameworks, and effective cross-functional execution.Key ResponsibilitiesEnhance commission revenues across 17 markets in Delivery Hero.Design, advocate for, and manage the comprehensive commission and take-rate strategy for the food vertical, including setting floors, ceilings, tiers, and dynamic commission structures that maximize restaurant acquisition, engagement, and long-term profitability.Create best-in-class governance frameworks and effective project management methodologies for the implementation and management of all commercial policies across the 17-market cluster.Develop and maintain advanced financial models to forecast the P&L impact of new pricing policies, translating complex market requirements into transparent, compliant, and scalable commercial policies.Lead cross-functional project management efforts, collaborating with product, marketing, finance, and data teams to initiate new revenue-generating projects.Ensure that commercial policies are scalable, operationally executable, and consistent with both global strategies and local market nuances.Work closely with regional and local teams to ensure aligned implementation and continuous enhancement of commission structures and partner programs.
The Director of Service Delivery is a pivotal role at ncs3, responsible for overseeing the delivery of outstanding services to our clients. In this leadership position, you will ensure that our service delivery operations align with the company's strategic objectives while fostering a culture of excellence and continuous improvement. Key responsibilities include leading service delivery teams, managing client relationships, optimizing service processes, and implementing best practices to enhance customer satisfaction. You will work closely with cross-functional teams to drive innovation and efficiency in our service offerings.
Join ASM: Where Innovation Meets Collaboration.With a legacy spanning over 55 years, ASM stands at the forefront of technological advancement. Our team of over 4,500 professionals from 70 nationalities is crucial in shaping the future of industries such as 5G, cloud computing, AI, and autonomous driving. But we believe we are more than a tech company; we celebrate diversity, inclusion, and sustainability in all our efforts to create a positive impact on the world. Our development programs are designed to empower your growth, challenging the status quo and fueling innovation.Job MissionAs the Director of Finance Shared Services, you will spearhead the evolution of our finance operations into a digitally advanced Center of Excellence that propels ASM’s strategic objectives forward. You will be responsible for designing systems, processes, and partnerships that enhance performance, improve data quality, and provide valuable insights to our global finance team. Your leadership will be pivotal in driving automation, operational excellence, and collaboration across Business Finance and Group Finance, establishing a future-ready shared services model that supports our growing manufacturing capabilities.
Location: Open to candidates based in any APAC country where Port Services operates.Reporting: Senior Director, Service FrontlinesKonecranes is a global leader in port services, dedicated to enhancing operational efficiency through our extensive range of offerings. With a diverse workforce from over 30 nationalities, we operate in more than 20 countries worldwide, providing unmatched equipment expertise and customer service.We are seeking a strategic and business-savvy Regional Director of Port Services for APAC to spearhead our frontline operations in the region, which includes Australia, New Zealand, Singapore, Malaysia, India, China, and Indonesia.This pivotal role falls under our Service Frontlines Business Line, which focuses on delivering premium customer service and fostering a local presence. The Service Frontlines encompass all necessary functions to provide a comprehensive scope of services, including Spare Parts Sales, Field Service, Project Management, and first-level customer support.As the regional leader, you will possess a strong background in managing profitable P&L businesses. Your customer-centric and collaborative leadership style will engage team members in delivering exceptional service to our global customers.Your key responsibilities will include:Driving growth and enhancing profitability in the region.Identifying and executing synergies through standardized processes, tools, and collaborative practices to support scalable growth.Establishing and cultivating a regional service network with suppliers, customers, authorities, and partners.Defining and implementing regional strategies aligned with Port Services’ objectives and corporate values.Promoting a culture of growth, collaboration, and customer-centricity among stakeholders in the region.Enhancing first-level customer support across the region and its frontlines.Elevating skill levels throughout the organization to foster continuous development of employees and the business.Expanding the service portfolio within the region.Maintaining awareness of ISO 14001 and 45001 standards.
About UsAt Globalization Partners, our innovative SaaS-based Global Employment Platform™ empowers businesses to seamlessly expand operations in over 180 countries without the hassle of setting up local entities. We are passionate about breaking down barriers to global commerce and fostering opportunities for everyone, everywhere.Our diverse, remote-first team is the cornerstone of our success. We provide our Dream Team members with the flexibility and resources they need, cultivating an environment where creativity flourishes and every contribution is recognized and celebrated.Your work here will have a positive impact on lives globally. We stand by our commitment: Opportunity Made Possible. Alongside competitive compensation and benefits, we encourage you to develop your skills and help redefine the future of work.At G-P, we enable organizations to build exceptional global teams in days, not months—simplifying the hiring, onboarding, and management processes to unlock growth potential for everyone involved.About the Role:We are looking for a strategic and entrepreneurial leader to take on the role of Senior Director of Go-To-Market (GTM) Operations in the APAC region. This high-impact position involves coordinating all revenue-generating and retention functions—Sales, Partnerships, Customer Success, and Business Development Representatives (BDRs).
Job OverviewThe Director of Service Delivery will serve as the primary contact for all service delivery aspects under this contract, participating actively in all management meetings. In the absence of the Director, a qualified representative with a robust understanding of the services delivered will step in. This role demands the management of a large team exceeding 100 personnel, requiring a strong technical foundation to navigate a complex operational landscape. Project Delivery ResponsibilitiesOversee the entire project lifecycle, from initiation to completion.Evaluate project schedules, quality plans, budgets, and risk management strategies.Address issues related to scope definition and disputes affecting project timelines and costs.Manage the integration of various project components, including hardware, software, testing, business process reviews, application development, and data migration.Ensure project implementation aligns with established schedules, budgets, human resources, and quality standards.Resolve project overruns in collaboration with senior management.Monitor and report on project management progress.Effectively mobilize resources across teams to enhance productivity and minimize wastage. Customer and Vendor ManagementOversee contracts and subcontractor relationships.Engage stakeholders effectively in project decision-making and execution.Develop long-term customer relationships by anticipating and exceeding their expectations.Negotiate change control mechanisms with customers to align schedules and prioritize according to business needs. Business DevelopmentProactively seek opportunities to expand or enhance services for clients, collaborating with Account Managers for development.Participate in pre-sales activities as required. Team LeadershipProvide strategic leadership to the project team, ensuring thorough analysis and evaluation of proposals and enhancements.Communicate business needs and priorities clearly to the project team.Engage in leadership activities, offering performance feedback and developmental coaching.Monitor team performance, foster teamwork, and provide coaching and management to enhance results.
Atlas is pioneering the operating system for restaurants, providing an all-in-one solution for launching, managing, and expanding restaurant operations both online and offline. From creating online storefronts to point-of-sale systems, third-party logistics, customer loyalty programs, and AI integration, Atlas empowers restaurants to thrive in a competitive market. Our team and investors hail from renowned organizations such as Grain, Accenture, Microsoft, Udacity, McKinsey, Salesforce, Y Combinator, and more.Explore our hiring memo.Role OverviewWe are searching for a proactive Operations Generalist who can drive results independently. You will take charge of merchant onboarding, tackle various challenges, and develop your skills into new areas of expertise.Team: Customer OperationsLocation: SingaporeWorking Hours: This is a full-time, in-person role with regular office hours.Your ResponsibilitiesOversee the complete onboarding process for new customers, ensuring seamless setup and integration with Atlas.Manage merchant launches thoroughly—coordinating timelines, identifying obstacles, and ensuring smooth transitions.Travel to merchant locations for hardware installations, training sessions, Atlas configurations, and troubleshooting (including tablet/printer setups and network configurations).Address and resolve a wide array of issues, including product inquiries, merchant concerns, and process inefficiencies.Document onboarding processes and seek opportunities for improvement.Analyze trends in merchant challenges and provide insights to enhance product offerings.Promote and implement AI innovations within our operational toolkit.Adapt to additional responsibilities as needed—flexibility is key.Go above and beyond to ensure customer satisfaction.Complete any assigned ad hoc tasks as required.Growth OpportunitiesIncrease your ownership within Customer Operations.Acquire new skills in areas such as AI tools, product feedback, team leadership, and coding basics.Ultimately, take the lead in a team or function—we want you to surpass this role.Service ExpectationsAim for a Net Promoter Score (NPS) of 90.Maintain a response time of under 5 minutes across the team.Onboard 5 merchants weekly.Achieve an average resolution time of under 1 hour.Document all tasks and communications thoroughly.Ensure 100% task/message processing daily (WhatsApp, Linear, Slack, Gmail, Front, etc.).
We are seeking a dynamic and experienced Director of Silicon Operations to lead our innovative team at Lumilens in Singapore. In this pivotal role, you will oversee the entire silicon manufacturing process, ensuring optimal performance and efficiency. You will be responsible for developing and executing operational strategies, implementing best practices, and driving continuous improvement initiatives. Your leadership will be crucial in fostering a culture of excellence while achieving our ambitious goals.
Role overview The Director of Operations at AECOM in Singapore provides leadership across daily project operations. This position focuses on maintaining high standards for quality, efficiency, and productivity, while also shaping operational practices and supporting broader strategic goals within the organization. Key responsibilities Direct day-to-day operations for multiple projects in Singapore Uphold and enforce quality standards across all activities Develop and implement strategies to improve efficiency and productivity Promote operational excellence throughout teams and functions Requirements This position requires significant experience in operations management and a strong record of achieving results in complex settings. Leadership skills and the ability to guide teams through change are essential.
Full-time|On-site|East Asia, Singapore or New York City
Join foratravel as the Director of Operations for Asia, where you will lead and oversee our operational strategies in one of the most dynamic regions in the world. Your expertise will drive efficiency and innovation, ensuring our services exceed customer expectations while maintaining high standards of operational excellence.
Join Sentient Technologies as the Director of Operations and Strategy, a pivotal role dedicated to driving operational excellence and strategic initiatives across our organization. As a leader, you will oversee the implementation of innovative operational strategies that enhance efficiency and optimize performance.Your responsibilities will include collaborating with cross-functional teams, analyzing market trends, and ensuring alignment with our business objectives. You will play a vital role in shaping our operational processes and contributing to our overall strategic vision.
MORROW HEALTHMORROW Health stands as Singapore’s premier integrated fitness and recovery hub, committed to fostering healthier and more resilient lifestyles through intentional daily habits. Grounded in the principles of lifestyle medicine, MORROW Health seamlessly integrates physical activity, nutrition, restorative sleep, stress management, avoidance of risky substances, and social connection through structured programs and purpose-built environments that facilitate sustainable lifestyle changes. With a strong emphasis on evidence-based practices and data derived from wearables and lifestyle inputs, MORROW Health empowers its members to identify patterns, cultivate consistency, and maintain accountability—transforming insights into actionable steps that support long-term vitality and clarity without the need for medical intervention.Position Overview: Reporting directly to the CTO, the Head of Cybersecurity and IT is responsible for overseeing global IT operations, cybersecurity measures, and compliance protocols. This role involves establishing and providing hands-on IT and cybersecurity solutions, creating standard operating procedures (SOPs) and policies, and leading a dedicated team of IT and cybersecurity engineers, helpdesk staff, and compliance associates.
Join ServiceNow as the Director of Partner Operations for the APAC region, where you will play a pivotal role in driving operational excellence and facilitating strategic partnerships across diverse markets. In this position, you will lead cross-functional teams to enhance collaboration and improve partner engagement, aligning with our growth objectives.Your leadership will be essential in optimizing processes, ensuring that our partners receive the highest level of support and that operational challenges are effectively addressed. You will also be responsible for developing and implementing innovative strategies to enhance partner satisfaction and drive revenue growth.
Role overview The Director of Fraud Operations at Delivery Hero leads the company’s strategy for identifying and managing fraud risks. Based in Singapore, this role blends strategic planning, data-driven analysis, and day-to-day operational oversight. The position plays a key part in protecting the integrity of Delivery Hero’s platforms. What you will do Guide efforts to detect, evaluate, and respond to fraud risks across all company platforms. Develop and enhance fraud prevention strategies that safeguard assets while maintaining a positive experience for customers. Work closely with teams throughout the organization to implement and strengthen fraud controls and operational processes.
About AirwallexAirwallex is a pioneering unified payments and financial platform designed specifically for global businesses. Leveraging our innovative blend of proprietary infrastructure and cutting-edge software, we empower over 200,000 businesses worldwide—including notable names like Brex, Rippling, Navan, Qantas, and SHEIN—with integrated solutions that streamline everything from business accounts and payments to spend management and treasury, as well as embedded finance on a global scale.Founded in Melbourne, our diverse team comprises over 2,000 of the most talented and innovative professionals in the tech industry, spread across 26 offices worldwide. With a valuation of US$8 billion and the backing of industry-leading investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of creating the future of global payments and financial services. If you're eager to undertake the most ambitious work of your career, we invite you to join us.
Join Airwallex as the Head of Onboarding OperationsAt Airwallex, we redefine the landscape of global payments and financial services. Our cutting-edge platform empowers over 200,000 businesses worldwide, enabling them to manage everything from business accounts to treasury solutions seamlessly. With our roots in Melbourne and a diverse team of over 2,000 talented individuals across 26 offices globally, we are on a mission to transform how businesses operate financially.As a valued member of our team, you will have the opportunity to work alongside notable brands such as Brex, Rippling, and Qantas. Backed by prestigious investors like T. Rowe Price and Visa, we are valued at US$8 billion and continuously strive to innovate and enhance our services.What We SeekWe are looking for dynamic individuals with the tenacity of founders and a desire to make a tangible impact. If you're driven by our mission, possess robust expertise in your field, and are eager to explore, innovate, and execute, we want to hear from you. You will thrive in our fast-paced environment, where judgment and curiosity are paramount, and where collaboration leads to meaningful solutions.About Our Operations TeamThe Operations team at Airwallex is integral to enhancing customer experience and operational efficiency. Composed of analysts, strategists, and operational specialists, our team is dedicated to translating strategic visions into actionable results. By utilizing data insights and advanced problem-solving skills, we aim to optimize processes and deliver exceptional service to our clients.Your RoleAs the Head of Onboarding Operations, you will spearhead the global strategy for client onboarding, creating a unified and digital-first experience. Your mission will be to streamline onboarding processes, ensuring that clients have a seamless transition into our services while maximizing efficiency and satisfaction.
First Circle is rapidly emerging as one of the leading fintech companies in the Philippines, dedicated to providing innovative financial solutions for underserved small and medium enterprises (SMEs). Our mission has already transformed access to credit for countless businesses, and we are excited to embark on an ambitious journey towards becoming a comprehensive neobank. This includes offering multi-currency bank accounts, seamless payment solutions, foreign exchange services, corporate credit cards, and payroll solutions. As we prepare for this next chapter of growth, we are seeking exceptional talent with proven expertise to join our team.We are currently in search of a Director of New Product Operations who will spearhead the operations for our newly launched products, starting with employee salary loans and credit cards. In this pivotal role, you will take charge of evolving these new products from initial concepts into valuable offerings for our customers.The ideal candidate will possess exceptional problem-solving and analytical abilities, demonstrating a track record of operational excellence. You will be a hands-on leader, adept at building and managing a team of high-performing individuals. Comfort with data and a keen interest in tackling complex challenges in undefined environments will be crucial. You will collaborate closely with cross-functional teams, engaging with senior stakeholders to drive results.Please note: This role will be based in the Philippines, with relocation and sponsorship options available.Key Responsibilities:Directly report to the Vice President of Operations (former Uber and BCG executive), enjoying significant exposure to leadership.Lead the operations for our “new products,” including employee salary loans and credit cards, with additional products likely under your purview in the future. These initiatives are critical business priorities.Assume ultimate ownership of these products, responsible for delivering exceptional user experiences, managing day-to-day operations, defining and executing growth strategies, and overseeing P&L accountability.Collaborate closely with our technology and product teams, as well as other departments (sales, marketing, finance, legal) to ensure product growth.Maintain a strong focus on user experience, partnering with our tech team to continually enhance our products.Establish operational processes and systems to ensure efficient product management, prioritizing automation wherever possible.Devise strategies for product distribution in cooperation with our existing sales force.Develop and cultivate a team of top-tier operators, expanding your responsibilities and product portfolio as we introduce more solutions for our customers.
Location: Singapore Company: Nuvei Technologies Inc. Role Overview Nuvei Technologies Inc. is a Canadian fintech company serving businesses worldwide with modular payment technology, global acquiring, and a broad range of services in card issuing, banking, risk management, and fraud prevention. With operations in over 200 markets and support for 150 currencies and 700 alternative payment methods, Nuvei helps clients succeed globally through a single integration. The Regional Director of Risk & Underwriting Operations - APAC leads underwriting activities and manages key risk functions throughout the Asia-Pacific region. This position focuses on minimizing financial losses and regulatory risks by overseeing merchant assessments, credit risk, fraud investigations, chargeback management, and portfolio quality control. The Regional Director ensures the APAC portfolio meets company KPIs, complies with scheme regulations, and aligns with Nuvei’s risk appetite and policies. What You Will Do Leadership, Governance, and Regional Oversight Direct all underwriting functions for the APAC region, including designated risk operations. Plan, coordinate, and monitor performance of regional Underwriting, Risk, and Monitoring teams to meet objectives. Develop and maintain regional procedures, guidelines, and operational frameworks in line with global standards. Ensure compliance with policies, regulations, and internal procedures. Foster operational excellence and provide opportunities for professional development and structured training. Serve as the regional escalation point for complex merchant underwriting, risk, fraud, and credit issues. Work closely with Legal, Compliance, Commercial, Risk, Business Intelligence, and Operations teams to support business objectives. Underwriting Operations and Merchant Onboarding Take full ownership of merchant onboarding quality, risk classification, and underwriting standards across APAC. Oversee all aspects of client onboarding, including the implementation of procedures. Mission The Underwriting and Risk Operations team at Nuvei aims to reduce financial losses and regulatory exposure by proactively assessing merchants, conducting structured credit risk evaluations, and maintaining ongoing portfolio oversight throughout APAC.
About AirwallexAirwallex stands as the premier unified payments and financial platform designed for global enterprises. Our innovative blend of proprietary infrastructure and software empowers over 200,000 businesses worldwide—such as Brex, Rippling, Navan, Qantas, SHEIN, and many others—with fully integrated solutions to manage everything from business accounts and payments to spend management, treasury, and embedded finance on a global scale.Founded in Melbourne, we boast a dynamic team of over 2,000 of the brightest minds in tech, spread across 26 offices globally. Valued at US$8 billion and backed by leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of creating the financial platform of the future. If you're excited to undertake the most ambitious work of your career, we invite you to join us.Attributes We ValueWe seek builders with a founder-like drive who desire substantial impact, rapid learning, and genuine ownership. You bring expertise and sharp analytical skills, motivated by our mission and operating principles. You make swift, well-judged decisions, approach challenges with curiosity, and apply first principles thinking while balancing speed with thoroughness.You are humble and collaborative, capable of transforming innovative ideas into tangible products, and you excel at executing tasks from start to finish. Leveraging AI, you work smarter to solve problems efficiently. Here, you'll engage with complex, high-profile challenges alongside exceptional teammates, advancing your career as we shape the future of global banking. If this resonates with you, let's create what comes next.About the TeamThe Operations team at Airwallex is crucial in enhancing the overall customer experience and ensuring operational excellence. Our collaborative team of analysts, strategists, and operational specialists is dedicated to translating vision into actionable results. We utilize data insights, exceptional problem-solving capabilities, and a thorough understanding of the business to optimize processes, elevate customer experience, identify improvement opportunities, and guarantee that Airwallex operates efficiently at scale while delivering a superior customer experience.What You'll DoAs the Head of Global Customer Support, you will spearhead and expand our global Customer Support organization to provide swift, high-quality, and consistent customer experiences across various regions and channels. You will be responsible for the global support strategy...
Moomoo is not just a global investment and trading platform; we are a dynamic leader in the wealth-tech sector, dedicated to revolutionizing investment strategies. Established in 2018, we've swiftly extended our reach to Singapore, Australia, Japan, Canada, and Malaysia, empowering over 26 million users globally.In Singapore, Moomoo Financial Singapore Pte. Ltd. operates under the regulation of the Monetary Authority of Singapore (License No. CMS101000). In 2022, we proudly became the first digital brokerage to secure all five SGX Group memberships across securities and derivatives markets, underscoring our commitment to excellence and innovation.Our core mission is to democratize investing, making informed and data-driven financial decisions accessible to all. We aim to level the playing field by providing powerful tools, real-time insights, and user-friendly technology that empowers investors throughout their journey.Joining Moomoo means being part of a purpose-driven team that's not only reshaping the future of investing but also making wealth-building inclusive, informed, and inspiring. If you are passionate about creating impact at the intersection of finance and technology, now is the perfect time to join us.The Head of Dealing will lead and manage the firm's trading and execution operations. This pivotal role guarantees optimal execution, robust risk management, regulatory compliance, and operational efficiency across all trading activities. The successful applicant will provide strategic leadership, oversee dealer performance, nurture counterparty relationships, and advance investment and treasury goals.
In the role of Director of Commission Strategy at Delivery Hero, you will be at the forefront of shaping our commission and take-rate strategies across 17 diverse markets. Your leadership will be vital in enhancing the engagement, growth, and overall success of our restaurant partners on our platforms. This position is crucial for finding the perfect balance between commercial success and the long-term health of our partnerships, with a focus on delivering exemplary governance, scalable pricing frameworks, and effective cross-functional execution.Key ResponsibilitiesEnhance commission revenues across 17 markets in Delivery Hero.Design, advocate for, and manage the comprehensive commission and take-rate strategy for the food vertical, including setting floors, ceilings, tiers, and dynamic commission structures that maximize restaurant acquisition, engagement, and long-term profitability.Create best-in-class governance frameworks and effective project management methodologies for the implementation and management of all commercial policies across the 17-market cluster.Develop and maintain advanced financial models to forecast the P&L impact of new pricing policies, translating complex market requirements into transparent, compliant, and scalable commercial policies.Lead cross-functional project management efforts, collaborating with product, marketing, finance, and data teams to initiate new revenue-generating projects.Ensure that commercial policies are scalable, operationally executable, and consistent with both global strategies and local market nuances.Work closely with regional and local teams to ensure aligned implementation and continuous enhancement of commission structures and partner programs.
The Director of Service Delivery is a pivotal role at ncs3, responsible for overseeing the delivery of outstanding services to our clients. In this leadership position, you will ensure that our service delivery operations align with the company's strategic objectives while fostering a culture of excellence and continuous improvement. Key responsibilities include leading service delivery teams, managing client relationships, optimizing service processes, and implementing best practices to enhance customer satisfaction. You will work closely with cross-functional teams to drive innovation and efficiency in our service offerings.
Join ASM: Where Innovation Meets Collaboration.With a legacy spanning over 55 years, ASM stands at the forefront of technological advancement. Our team of over 4,500 professionals from 70 nationalities is crucial in shaping the future of industries such as 5G, cloud computing, AI, and autonomous driving. But we believe we are more than a tech company; we celebrate diversity, inclusion, and sustainability in all our efforts to create a positive impact on the world. Our development programs are designed to empower your growth, challenging the status quo and fueling innovation.Job MissionAs the Director of Finance Shared Services, you will spearhead the evolution of our finance operations into a digitally advanced Center of Excellence that propels ASM’s strategic objectives forward. You will be responsible for designing systems, processes, and partnerships that enhance performance, improve data quality, and provide valuable insights to our global finance team. Your leadership will be pivotal in driving automation, operational excellence, and collaboration across Business Finance and Group Finance, establishing a future-ready shared services model that supports our growing manufacturing capabilities.
Location: Open to candidates based in any APAC country where Port Services operates.Reporting: Senior Director, Service FrontlinesKonecranes is a global leader in port services, dedicated to enhancing operational efficiency through our extensive range of offerings. With a diverse workforce from over 30 nationalities, we operate in more than 20 countries worldwide, providing unmatched equipment expertise and customer service.We are seeking a strategic and business-savvy Regional Director of Port Services for APAC to spearhead our frontline operations in the region, which includes Australia, New Zealand, Singapore, Malaysia, India, China, and Indonesia.This pivotal role falls under our Service Frontlines Business Line, which focuses on delivering premium customer service and fostering a local presence. The Service Frontlines encompass all necessary functions to provide a comprehensive scope of services, including Spare Parts Sales, Field Service, Project Management, and first-level customer support.As the regional leader, you will possess a strong background in managing profitable P&L businesses. Your customer-centric and collaborative leadership style will engage team members in delivering exceptional service to our global customers.Your key responsibilities will include:Driving growth and enhancing profitability in the region.Identifying and executing synergies through standardized processes, tools, and collaborative practices to support scalable growth.Establishing and cultivating a regional service network with suppliers, customers, authorities, and partners.Defining and implementing regional strategies aligned with Port Services’ objectives and corporate values.Promoting a culture of growth, collaboration, and customer-centricity among stakeholders in the region.Enhancing first-level customer support across the region and its frontlines.Elevating skill levels throughout the organization to foster continuous development of employees and the business.Expanding the service portfolio within the region.Maintaining awareness of ISO 14001 and 45001 standards.
About UsAt Globalization Partners, our innovative SaaS-based Global Employment Platform™ empowers businesses to seamlessly expand operations in over 180 countries without the hassle of setting up local entities. We are passionate about breaking down barriers to global commerce and fostering opportunities for everyone, everywhere.Our diverse, remote-first team is the cornerstone of our success. We provide our Dream Team members with the flexibility and resources they need, cultivating an environment where creativity flourishes and every contribution is recognized and celebrated.Your work here will have a positive impact on lives globally. We stand by our commitment: Opportunity Made Possible. Alongside competitive compensation and benefits, we encourage you to develop your skills and help redefine the future of work.At G-P, we enable organizations to build exceptional global teams in days, not months—simplifying the hiring, onboarding, and management processes to unlock growth potential for everyone involved.About the Role:We are looking for a strategic and entrepreneurial leader to take on the role of Senior Director of Go-To-Market (GTM) Operations in the APAC region. This high-impact position involves coordinating all revenue-generating and retention functions—Sales, Partnerships, Customer Success, and Business Development Representatives (BDRs).
Job OverviewThe Director of Service Delivery will serve as the primary contact for all service delivery aspects under this contract, participating actively in all management meetings. In the absence of the Director, a qualified representative with a robust understanding of the services delivered will step in. This role demands the management of a large team exceeding 100 personnel, requiring a strong technical foundation to navigate a complex operational landscape. Project Delivery ResponsibilitiesOversee the entire project lifecycle, from initiation to completion.Evaluate project schedules, quality plans, budgets, and risk management strategies.Address issues related to scope definition and disputes affecting project timelines and costs.Manage the integration of various project components, including hardware, software, testing, business process reviews, application development, and data migration.Ensure project implementation aligns with established schedules, budgets, human resources, and quality standards.Resolve project overruns in collaboration with senior management.Monitor and report on project management progress.Effectively mobilize resources across teams to enhance productivity and minimize wastage. Customer and Vendor ManagementOversee contracts and subcontractor relationships.Engage stakeholders effectively in project decision-making and execution.Develop long-term customer relationships by anticipating and exceeding their expectations.Negotiate change control mechanisms with customers to align schedules and prioritize according to business needs. Business DevelopmentProactively seek opportunities to expand or enhance services for clients, collaborating with Account Managers for development.Participate in pre-sales activities as required. Team LeadershipProvide strategic leadership to the project team, ensuring thorough analysis and evaluation of proposals and enhancements.Communicate business needs and priorities clearly to the project team.Engage in leadership activities, offering performance feedback and developmental coaching.Monitor team performance, foster teamwork, and provide coaching and management to enhance results.
Atlas is pioneering the operating system for restaurants, providing an all-in-one solution for launching, managing, and expanding restaurant operations both online and offline. From creating online storefronts to point-of-sale systems, third-party logistics, customer loyalty programs, and AI integration, Atlas empowers restaurants to thrive in a competitive market. Our team and investors hail from renowned organizations such as Grain, Accenture, Microsoft, Udacity, McKinsey, Salesforce, Y Combinator, and more.Explore our hiring memo.Role OverviewWe are searching for a proactive Operations Generalist who can drive results independently. You will take charge of merchant onboarding, tackle various challenges, and develop your skills into new areas of expertise.Team: Customer OperationsLocation: SingaporeWorking Hours: This is a full-time, in-person role with regular office hours.Your ResponsibilitiesOversee the complete onboarding process for new customers, ensuring seamless setup and integration with Atlas.Manage merchant launches thoroughly—coordinating timelines, identifying obstacles, and ensuring smooth transitions.Travel to merchant locations for hardware installations, training sessions, Atlas configurations, and troubleshooting (including tablet/printer setups and network configurations).Address and resolve a wide array of issues, including product inquiries, merchant concerns, and process inefficiencies.Document onboarding processes and seek opportunities for improvement.Analyze trends in merchant challenges and provide insights to enhance product offerings.Promote and implement AI innovations within our operational toolkit.Adapt to additional responsibilities as needed—flexibility is key.Go above and beyond to ensure customer satisfaction.Complete any assigned ad hoc tasks as required.Growth OpportunitiesIncrease your ownership within Customer Operations.Acquire new skills in areas such as AI tools, product feedback, team leadership, and coding basics.Ultimately, take the lead in a team or function—we want you to surpass this role.Service ExpectationsAim for a Net Promoter Score (NPS) of 90.Maintain a response time of under 5 minutes across the team.Onboard 5 merchants weekly.Achieve an average resolution time of under 1 hour.Document all tasks and communications thoroughly.Ensure 100% task/message processing daily (WhatsApp, Linear, Slack, Gmail, Front, etc.).
Jan 16, 2026
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