Customer Success Manager for SMB and Enterprise Clients

Role Overview Similarweb is hiring a Customer Success Manager in Singapore to support both SMB and Enterprise clients. This role focuses on helping clients get the most from Similarweb’s analytics platform by building strong partnerships and encouraging product adoption. What You Will Do Guide new clients through onboarding and setup Maintain ongoing relationships with SMB and Enterprise accounts Deliver responsive support and address client questions or concerns Promote effective use of the platform to help clients reach their goals Act as a client advocate within Similarweb

Similarweb provides digital intelligence to help businesses analyze online activity and sharpen their strategies. Well-known organizations such as Google, eBay, and Adidas rely on Similarweb’s data and solutions. Since joining the NYSE in 2021, the company has continued to expand its global presence. Role overview This Customer Success Manager position is based in Singapore and focuses on supporting both SMB and enterprise clients across the APAC region. Mandarin fluency is required. Experience in digital marketing is important for success in this role. Why this role matters The Customer Success Manager plays a central part in building strong relationships with clients and ensuring they gain measurable value from Similarweb’s SaaS platform. The role supports long-term customer engagement and retention. Serve as the key ambassador for the platform, making it relevant and useful for clients. Position Similarweb as an essential partner within each client’s organization. Drive adoption so the platform becomes integral to clients’ business strategies. What you will do Act as the main point of contact for users in assigned accounts. Guide and support clients as a trusted advisor throughout their journey with the platform. Identify and address risks of account churn, taking proactive steps to retain and engage customers. Manage and grow long-term customer relationships, with a focus on renewals and account longevity. Support the identification of upsell opportunities during the customer lifecycle. Develop a deep understanding of all Similarweb products and services. Ensure clients use the platform actively and understand how it supports their business goals.

As an Enterprise Customer Success Manager at Datadog, you will take the lead in nurturing robust relationships with our most significant and strategic clients, driving the adoption of new products while ensuring a positive customer experience. Your role will involve advocating for customer needs within the organization and proactively seeking growth opportunities. Utilizing a structured methodology, you will identify each customer's unique requirements and effectively communicate the value of Datadog's offerings.At Datadog, we cherish our company culture, which fosters relationships, collaboration, and creativity. We operate in a hybrid work environment, providing our Datadogs the flexibility to achieve a harmonious work-life balance that suits them best.

We are seeking an enthusiastic Manager of Enterprise Customer Success to lead, recruit, onboard, and mentor a dynamic team of Enterprise Customer Success Managers. This team is dedicated to fostering customer adoption through effective onboarding and educational initiatives while championing customer needs within our organization. This is an exceptional opportunity to become part of a leading company in the technology sector and make a significant impact.What You'll Achieve:Oversee the recruitment, onboarding, and training of a high-performing team of Enterprise Customer Success Managers dedicated to enhancing customer adoption.Guide your team in developing executive relationships with key accounts among Fortune 1000 companies.Manage the customer lifecycle, including onboarding new clients, analyzing usage patterns to identify renewal risks, and uncovering opportunities for contract enhancements.Collaborate with cross-functional teams within Datadog, including Sales, Support, Enablement, Product, Finance, and Legal.Act as an escalation point for customers and internal teams, ensuring successful customer experiences and adoption.Strive to maintain customer satisfaction while efficiently troubleshooting and resolving issues.Your Profile:Minimum of 5 years of experience in Customer Success or Account Management in the SaaS industry.Proven ability to lead a high-performing team of Enterprise Customer Success Managers with at least 3 years of experience in people management and coaching.Strong knowledge of the B2B technology landscape or subscription-based software is preferred.Experience working with Fortune 1000 companies and global brands across various industries.Customer-centric with a focus on a customer-first approach in all interactions.At Datadog, we prioritize our office culture, valuing the relationships and creativity that collaboration fosters. Our hybrid working model promotes a balance between work and personal life.

Role overview Triptease is looking for a Customer Success Executive to join the SMB Team. This remote position is based in Singapore and supports small and medium-sized business clients throughout the APAC region. The main focus is to help clients achieve their goals and make the most of Triptease’s products. What you will do Guide new SMB clients through onboarding and initial setup Deliver training sessions tailored to each client’s requirements Respond to client questions and resolve issues efficiently Develop and maintain strong, positive client relationships Collaborate with other teams to enhance the customer experience and support client retention Location This role is fully remote within Singapore, serving clients across the APAC region.

Role Overview Statista, Inc. is hiring a Client Success Manager for Korea, based in Singapore. This role focuses on supporting Korean clients and helping them get the most from Statista’s data and insights. The position centers on building strong relationships, understanding client needs, and delivering effective solutions. What You Will Do Work closely with clients in Korea to understand their goals and challenges Offer tailored recommendations and solutions using Statista’s data products Maintain ongoing communication to ensure client satisfaction Help clients realize the full value of Statista’s insights and services Build and nurture long-term client partnerships

Join Modern Health as a Client Success ManagerModern Health is a pioneering mental health benefits platform designed for employers, offering a comprehensive global solution that provides employees with access to personalized mental health resources. Our platform supports various aspects of well-being, including emotional, professional, social, financial, and physical health, ensuring that individuals can manage their mental health effectively. Whether addressing stress or more serious conditions like depression, Modern Health is dedicated to guiding individuals toward the appropriate care at the right moment. We aim to empower all employees to be their best selves, meeting them at every step of their mental health journey.With backing from prominent investors such as Kleiner Perkins, Founders Fund, John Doerr, Y Combinator, and Battery Ventures, we have successfully raised over $170 million in under two years, establishing Modern Health as the fastest female-founded company in the U.S. to achieve Unicorn status.When you join our team, you can expect a vibrant culture defined by:“It Takes a Village” culture: We prioritize high empathy and accountability, striving to unite top talent in our industry to achieve ambitious goals that make mental health a priority.Obsessed with Winning: Our team is driven, ambitious, and passionate about delivering excellence while continually innovating to meet our customers’ needs.Accountability: We function as a cohesive team, promoting transparent communication and continuous feedback to foster trust and growth.Empathy: Our supportive and diverse culture encourages collaboration, respect, and a willingness to support one another in achieving our lofty objectives.Bias Towards Action: In our fast-paced environment, we encourage initiative, decision-making, experimentation, and iteration.Modern Health operates remotely, embodying a hyper-growth mindset and has gained recognition for its excellence, winning multiple awards.

Join Canary Technologies as a Customer Success Manager and play a crucial role in ensuring our clients in the APAC region receive exceptional service and support. You will work closely with clients to understand their needs, help them achieve their goals, and ensure they derive maximum value from our solutions.As a key player in our customer success team, you will be responsible for onboarding new clients, providing ongoing support, and developing strategies to enhance customer satisfaction and retention. Your ability to build strong relationships and communicate effectively will be vital in this role.

About UsAt EnterpriseDB, we offer a cutting-edge data and AI platform that empowers organizations to fully leverage the capabilities of Postgres for transactional, analytical, and AI workloads across any cloud environment. We enable enterprises to mitigate risks, optimize costs, and achieve scalable operations in a data-driven world. With over 1,500 global customers, we are the foremost contributor to the dynamic PostgreSQL community, supporting a diverse range of sectors including government, finance, media, and IT. Our innovative solutions allow customers to modernize outdated systems and eliminate data silos while harnessing the power of enterprise-grade open-source technologies. We ensure up to 99.999% availability with critical features such as security, compliance, and observability. For more information, visit www.enterprisedb.com.The Senior Customer Success Manager (CSM) is dedicated to deeply understanding our customers and partners, ensuring their success through exceptional service. The CSM will operate independently and collaboratively across departments to identify opportunities for growth, renewal, and overall customer satisfaction within their portfolio. The primary objective of this role is to cultivate a successful and loyal customer base committed to EDB through trusted advisor relationships. This individual will take ownership of their account portfolio with a strong emphasis on customer retention, providing technical product guidance, delivering strategic business value and insights, driving product adoption and trust, and uncovering opportunities to enhance value across our customers’ operations. This position demands remarkable tenacity, analytical skills, strategic thinking, service orientation, leadership, and a genuine passion for customer satisfaction and success.The ideal CSM will have knowledge, expertise, and experience in various areas, including:Technology Account ManagementBuilding deep customer relationshipsDriving customer engagement and retentionTechnical support and guidance

Join Us in Transforming Global Connections!At Kong, we believe in empowering our customers to build better connections around the world. If you’re intrigued by this role but don’t meet every single requirement, we encourage you to apply! We value strength in key areas and a willingness to learn.Your Responsibilities:• Facilitate onboarding for new clients by assessing their needs, establishing key timelines, and identifying potential obstacles.• Act as the voice of the customer, understanding and documenting their use cases, architecture, and future plans.• Champion the use of Kong products through engaging demonstrations and interactive technical workshops.• Collaborate with clients to uncover new use cases and enhance their utilization of the Kong API platform.• Create a roadmap to ROI with a Joint Success Plan, highlighting the business value derived from our solutions.• Cultivate strong, trusting relationships with customers to become their trusted technical advisor.• Participate in customer renewals and expansion efforts.• Manage customer escalations effectively, representing the product and service teams.• Utilize Kong’s customer maturity model to manage client accounts proactively.• Conduct regular reviews of Kong implementations and share industry best practices.

Senior Customer Success Manager About Us: BlackSky is a pioneering real-time intelligence firm that operates the world’s most sophisticated space-based intelligence platform. We provide our clients with satellite imagery, automated analytics, and high-frequency monitoring of strategic locations, economic assets, and global events. Trusted by leading military and intelligence organizations, as well as commercial enterprises, BlackSky equips decision-makers with the foresight necessary to address critical issues impacting national security and economic stability. Our data empowers governments and businesses to observe, comprehend, and anticipate change in real-time, granting a significant strategic advantage for timely action. Our diverse global team leverages cutting-edge technology to create meaningful impacts worldwide, with a strong commitment to a people-first, customer-centric, and enjoyable work culture. BlackSky is on the lookout for a dynamic and skilled Senior Customer Success Manager to enhance the customer journey, from onboarding to ongoing management (billing, notifications, etc.). As we expand our international portfolio, we need a collaborative team player ready to cover working hours in the Middle East and/or Europe. The ideal candidate will possess the ability to engage effortlessly with both internal and external stakeholders across various organizational levels and cultural backgrounds. You should be customer-focused, enthusiastic, reliable, and detail-oriented. **Availability Requirement:** Must be available to work from 0100-1200 UTC on Saturdays, and from 2200-1200 UTC on Sundays as part of a 40-hour work week (remaining schedule may be negotiable). This position reports to the Director of Customer Success and is a remote role based in Singapore. Please note that relocation assistance is not provided.

About Pave BankWelcome to Pave Bank, where we are not just redefining the banking landscape; we are actively shaping the future of global institutional finance. Inspired by pioneering fintech innovators and fueled by a technology-centric approach, we provide smarter, faster, and more accessible banking, treasury, foreign exchange, and digital asset solutions to sophisticated institutions around the globe.With operational hubs in Singapore and Tbilisi, we blend the agility of a startup with the rigor and reliability of a regulated financial institution. Our mission is to simplify complex cross-border operations, empowering exchanges, funds, fintechs, and corporations to unlock growth and seize new opportunities.Our culture is built on collaboration, commercial creativity, and a passion for addressing the most challenging institutional issues. By joining Pave Bank, you will contribute to the development of global banking solutions, close transformative deals, and make a significant impact in a dynamic, high-stakes environment. Together, we are paving the way for the next generation of institutional finance.About the RoleThis is a pivotal leadership position where you will be responsible for maximizing the commercial value and retention of Pave Bank's global client portfolio. In this Client Success role, your primary mission is to transform the post-sales relationship into a predictable and scalable engine for Net Revenue Retention (NRR) and upside revenue expansion.At Client Success, our goal is to ensure that our clients derive maximum value from our banking products and services—driving product adoption, retention, expansion, and overall satisfaction with the Pave experience. You will serve as a critical advocate for the client internally and a trusted advisor externally, directly influencing the company’s growth and product development.Key Responsibilities:Client Success Strategy & Revenue AccountabilityDefine the Global Strategy: Drive the long-term strategy for the Client Success organization, ensuring alignment with Pave Bank’s overall revenue and product objectives.Expansion Pipeline: Own the commercial strategy for identifying, qualifying, and closing expansion revenue opportunities (upselling and cross-selling) within the existing client base, managing the Client Success pipeline and targets.Monetization & Adoption: Lead high-stakes commercial negotiations with enterprise accounts to secure long-term, profitable partnerships, accelerate product adoption, and enhance feature utilization.

Join Notion as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their goals using our platform. You will be the primary point of contact for our customers, fostering strong relationships and delivering exceptional support. Your expertise will drive customer satisfaction and retention, allowing us to maintain our reputation for excellence.

Role Overview Colliers International is seeking a Program Manager focused on Commercial Real Estate Project Management to join the team in Singapore. This role centers on leading projects for enterprise clients, with a focus on delivering results that align with client objectives. What You Will Do Oversee project schedules and budgets from initiation through completion Manage communications with stakeholders to keep all parties informed and engaged Work closely with cross-functional teams to support project delivery Ensure outcomes meet both Colliers’ standards and client expectations What We Look For Strong leadership and organizational skills Effective problem-solving abilities Experience managing commercial real estate projects Commitment to providing excellent client service

The Role: This pivotal customer-facing position is essential in ensuring that our clients derive maximum value from their investment in Tanium. As a Customer Success Manager, you will play a crucial role in maintaining our distinguished base of high-value, loyal customers who depend on Tanium for comprehensive endpoint management. The ideal candidate will adeptly manage a diverse portfolio of clients, leveraging both quantitative data and qualitative insights to determine optimal engagement strategies that yield the desired outcomes. Your Responsibilities: Drive successful business outcomes for clients, fostering world-class retention and expansion for Tanium through collaboration with a dedicated account team comprising Sales, Solution Engineers, Domain Architects, and more. Partner with senior team members to navigate the unique complexities and segmentation of your customer base, establishing the most effective path to full adoption and expansion of the Tanium platform. Utilize your insights to overcome challenges in implementing new technologies. Build and sustain strong relationships with customers to ensure alignment with their business objectives. Identify opportunities for deeper integration of Tanium into customer workflows to enhance their ROI and explore new solution areas. Manage activities and data to promote adoption and deliver value based on agreed-upon plans with clients, which may involve creating artifacts like Value Plans, tracking actions and risks, and updating internal systems such as Salesforce and Gainsight. Assist in conducting strategically-focused Executive Business Reviews in collaboration with Sales, Solution Engineers, and broader account team members. Contribute to the ongoing development of internal practices to enhance the maturity and effectiveness of our Customer Success function.

The Customer Success Team at RTI is passionate about creating outstanding customer experiences that drive substantial business value. As a Customer Success Manager, your primary focus will be on cultivating strong relationships with our customers, ensuring successful product adoption, and identifying new project opportunities. Your contributions will be pivotal to RTI's overall success by enhancing customer retention and loyalty while supporting revenue growth. Key ResponsibilitiesCustomer Engagement:Serve as a trusted advisor by engaging proactively to maximize the value of our customers’ products and services.Develop a deep understanding of customer organizations and their practices to foster relationships with key influencers and decision-makers.Collaborate with internal teams (Products and Markets, Services, Marketing) to provide customers with the latest solutions and expertise.Monitor customer health and proactively address any potential risks to customer satisfaction and experience.Customer Retention & Expansion:Work closely with the Account Manager to align on account strategy and ensure successful execution.Identify upsell and new project opportunities within existing customers, facilitating seamless transitions to the Account Manager and Field Application Engineer.Track key performance indicators (KPIs) to measure the effectiveness of customer success initiatives.Customer Success Strategy & Execution:Collaborate with the Customer Success team to refine best practices, methodologies, and playbooks.Assist in implementing technology solutions to enhance our ability to serve customers at scale.

Sofarocean is seeking a Customer Success Manager to support clients across the APAC region from its Singapore office. The role centers on developing strong relationships with customers and guiding them as they use Sofarocean’s services. Understanding client needs and ensuring they gain the most from the company’s offerings are key priorities. Key responsibilities Collaborate with customers throughout APAC to learn about their goals and address their challenges Deliver solutions that fit each client’s specific requirements Offer ongoing support to help customers realize the full value of Sofarocean’s services Promote engagement and work to retain important accounts Play an active role in customer satisfaction and contribute to company growth Location This position is based in Singapore and focuses on the APAC region.

Are you an enthusiastic Customer Success Manager with extensive experience in managing clients within the SaaS sector? Are you ready to embark on a new journey in an innovative and dynamic market? Do you possess a proven track record of working with medium to large enterprises across the APAC region? If so, we would love to hear from you!Your Impact:As a vital member of our global Revenue team, you will advocate for the value of Elliptic while identifying and nurturing new commercial opportunities among our current client base. In your role as Customer Success Manager, you will oversee a designated portfolio of customers in the APAC region. This strategic position is crucial in guiding our clients on their journey to success with Elliptic's blockchain analytics solutions and expanding the scope of our accounts.Your primary objective will be to achieve a net account retention rate alongside meeting upsell targets.Additionally, you will lead the onboarding and training processes for our clients, enhancing their experience and satisfaction with our products. This is an exciting opportunity for a seasoned professional eager to make a significant impact in both the company and the emerging technology sector. Working at Elliptic is guaranteed to be both fascinating and challenging!Your Responsibilities:Facilitate the onboarding of new clients, ensuring long-term success and alignment with their goals.Act as the advocate for our customers and collaborate with cross-functional teams to enhance their experience.Create and uphold high-quality Success plans aimed at achieving adoption, retention, advocacy, and identifying upsell opportunities within your accounts.Work closely with Account Executives on enterprise accounts to identify and drive value growth.Manage the complete sales process for upsell opportunities in your non-enterprise accounts, including pitches, demos, and contract negotiations.Promote a high Net Dollar Retention (NDR) and Gross Dollar Retention (GDR) for your portfolio.Provide feedback from the field to inform our product roadmap.You Will Thrive Here If You:Have substantial experience in Account Management and can demonstrate success in a SaaS environment.

About ThoughtFull:ThoughtFull is a digital mental health company backed by Temasek, dedicated to providing comprehensive mental healthcare solutions through insurers and employee benefits. Our innovative app, ThoughtFullChat (TFC), empowers individuals to actively manage their mental wellbeing, offering a range of services from self-guided learning to personalized, one-on-one coaching sessions with mental health professionals via text, video, or in-person. Our commitment to fostering healthy workplaces translates into more engaged and productive employees.Our vision is to prioritize mental health for everyone, every day. This ambitious goal drives us to seek individuals who are ready to Dream Audaciously, Do ThoughtFully, and contribute to making this vision a reality. If you are dedicated to making a meaningful impact in the world, we invite you to join our team!Role Overview: Client Success LeadYour Key Responsibilities:Team Leadership: Lead a high-performance team, ensuring the achievement of goals while balancing hands-on tasks with effective people management.Process Improvement: Innovate and refine process flows to enhance efficiency and scalability within the team.Product Knowledge: Quickly become well-versed in our products to better serve clients and actively contribute to product enhancements.Data Analysis: Utilize data insights to inform decisions that foster client growth and retention.

Who We Are About Stripe Stripe is a premier financial infrastructure platform empowering businesses of all sizes. From global corporations to innovative startups, millions rely on Stripe to process payments, enhance revenue, and unlock new business possibilities. Our mission is to elevate the GDP of the internet, and we have a monumental journey ahead. This is your chance to broaden the global economy's reach while engaging in impactful work that defines your career. About the Team As a Customer Success Manager at Stripe, you will be pivotal in overseeing the entire post-sales journey for our users. Your collaboration will ensure that they extract maximum value from their investments, leading to successful projects, customer loyalty, and renewals. Few positions have such a direct influence on the company's growth. What You'll Do You will serve as a trusted advisor to our clients, gaining in-depth insights into their business needs and helping them optimize their experience with Stripe. This role requires close collaboration with the user account team and senior executives, engaging in discussions around product, payments, and technical aspects at various organizational levels. You will act as the user’s internal champion, ensuring they enjoy a seamless Stripe experience while collecting feedback to inform future user-centric innovations. This role is perfect for someone who excels in building relationships and driving business growth. Responsibilities Lead post-sale engagement, customer retention, and growth strategies for your clients in the Greater China region, collaborating closely with the Account Executive. Identify expansion opportunities within accounts, driving business outcomes, and ensuring customer success in partnership with the account team. Cultivate and maintain relationships with senior executives in business, product, engineering, finance, and IT alongside the Account Executive and team. Promote Stripe's customer success narratives and advocate for customer success systems and processes. Clearly communicate and drive customer use cases, value realization, and growth while maintaining your role as a trusted advisor. Act as a knowledgeable payments and commerce consultant for clients, educating them on the benefits and applications of our products and the industry. Conduct quarterly business reviews with the account team to align on business priorities, payment performance, optimization opportunities, and service satisfaction.