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Experience Level
Manager
Qualifications
The ideal candidate will possess:A Bachelor's degree in Business, Marketing, or a related field. Proven experience in customer success or account management. Excellent communication and interpersonal skills. Ability to analyze data and provide insights to clients. Strong problem-solving skills and a proactive approach.
About the job
The Customer Success Manager at field-ai serves as the main contact for clients in Singapore. This position focuses on guiding clients through onboarding, product adoption, and continued use of field-ai’s AI solutions. The role is central to helping clients achieve their goals with the company’s offerings.
What you will do
Develop and maintain strong relationships with clients
Gain a clear understanding of each client’s needs and objectives
Represent client interests within field-ai
Support clients as they work toward their business outcomes using field-ai’s products
Requirements
Background in managing client relationships
Demonstrated commitment to customer experience
Skill in understanding and communicating client needs within an organization
This role is based in Singapore.
About field-ai
field-ai is a forward-thinking technology company dedicated to enhancing business performance through artificial intelligence. Our team is passionate about innovation and committed to delivering exceptional results for our clients. We pride ourselves on fostering a collaborative and inclusive work environment that encourages professional growth.
Role overview The Customer Success Manager at field-ai serves as the main contact for clients in Singapore. This position focuses on guiding clients through onboarding, product adoption, and continued use of field-ai’s AI solutions. The role is central to helping clients achieve their goals with the company’s offerings. What you will do Develop and maintain strong relationships with clients Gain a clear understanding of each client’s needs and objectives Represent client interests within field-ai Support clients as they work toward their business outcomes using field-ai’s products Requirements Background in managing client relationships Demonstrated commitment to customer experience Skill in understanding and communicating client needs within an organization This role is based in Singapore.
Robotics AI EngineerLocation: SingaporeJoin Field AI in revolutionizing the interaction between robots and the real world. We are pioneering the development of risk-aware, dependable, and field-ready AI systems that tackle the most intricate challenges in robotics, fully realizing the potential of embodied intelligence. Our innovative approach transcends conventional data-driven methods and pure transformer architectures, and we are paving a new path with globally deployed solutions that yield tangible results and continuously enhance models through real-world applications.About Field AIAt the cutting edge of robotic embodied AI, Field AI is transforming sectors such as construction, security, mining, and manufacturing. Our autonomous robots operate across the globe, frequently in challenging environments, providing essential insights to our clients. Whether it’s tracking construction progress, ensuring adherence to safety regulations, or performing predictive maintenance, Field AI is pioneering technologies that create significant impacts.About the RoleAs a Robotics AI Engineer, your role will involve conceptualizing and deploying AI algorithms that empower robots to perceive, reason, and make decisions in unstructured environments. You will work collaboratively with interdisciplinary teams, including robotics, machine learning, and systems engineering, to transition groundbreaking autonomy solutions from research to practical applications.
About the RoleAs a Forward Deployed Engineer at Field AI, you will play a pivotal role in deploying and integrating our cutting-edge autonomous systems in real-world scenarios. This position combines engineering expertise with critical problem-solving skills. You will collaborate directly with clients and internal teams to optimize operational success, swiftly integrate field feedback to enhance system reliability and performance, and promote adoption to ensure our solutions become essential from the start. If you excel in dynamic, high-impact settings and are passionate about contributing to the future of autonomy, this opportunity is your chance to make a significant impact.
Saviynt provides an AI-driven identity platform that helps organizations manage and govern access for both people and automated users. Their solutions protect digital assets, support compliance, and streamline operations for major brands, Fortune 500 companies, and government agencies. More details can be found at www.saviynt.com. Role overview The Senior Customer Success Manager builds strong relationships with clients and helps them get the most from Saviynt’s products and services. Acting as a trusted advisor, this role connects client business needs to Saviynt’s solutions and supports customers throughout their journey. What you will do Guide customers on best practices and strategic use of the Saviynt platform. Recommend adoption strategies that align with each client’s goals. Identify opportunities to expand service engagement and deliver added value. Analyze data to inform recommendations and improve customer outcomes. Success measures Increased customer satisfaction scores. Better retention and renewal rates. Expansion of Saviynt’s presence within client organizations. Location This role is based in Singapore.
Join Notion as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their goals using our platform. You will be the primary point of contact for our customers, fostering strong relationships and delivering exceptional support. Your expertise will drive customer satisfaction and retention, allowing us to maintain our reputation for excellence.
Join KnowBe4, the world's foremost authority in Human Risk Management, serving over 70,000 organizations globally for more than 15 years. As a pioneer in the realm of security, we have harnessed the power of AI since 2016 to lead the market in innovative solutions.Our comprehensive HRM+ platform combines ongoing risk intelligence, robust technical defenses, and tailored training to help businesses cultivate a resilient security culture. We empower organizations to understand, measure, and mitigate human risk throughout their workforce, defending against threats such as deepfakes and emerging AI-driven challenges.At KnowBe4, we are committed to safeguarding organizations from cyber threats while making a positive impact on the environment. We believe that true resilience is collective, necessitating the protection of our people, our data, and our planet.
The Role: This pivotal customer-facing position is essential in ensuring that our clients derive maximum value from their investment in Tanium. As a Customer Success Manager, you will play a crucial role in maintaining our distinguished base of high-value, loyal customers who depend on Tanium for comprehensive endpoint management. The ideal candidate will adeptly manage a diverse portfolio of clients, leveraging both quantitative data and qualitative insights to determine optimal engagement strategies that yield the desired outcomes. Your Responsibilities: Drive successful business outcomes for clients, fostering world-class retention and expansion for Tanium through collaboration with a dedicated account team comprising Sales, Solution Engineers, Domain Architects, and more. Partner with senior team members to navigate the unique complexities and segmentation of your customer base, establishing the most effective path to full adoption and expansion of the Tanium platform. Utilize your insights to overcome challenges in implementing new technologies. Build and sustain strong relationships with customers to ensure alignment with their business objectives. Identify opportunities for deeper integration of Tanium into customer workflows to enhance their ROI and explore new solution areas. Manage activities and data to promote adoption and deliver value based on agreed-upon plans with clients, which may involve creating artifacts like Value Plans, tracking actions and risks, and updating internal systems such as Salesforce and Gainsight. Assist in conducting strategically-focused Executive Business Reviews in collaboration with Sales, Solution Engineers, and broader account team members. Contribute to the ongoing development of internal practices to enhance the maturity and effectiveness of our Customer Success function.
The Customer Success Team at RTI is passionate about creating outstanding customer experiences that drive substantial business value. As a Customer Success Manager, your primary focus will be on cultivating strong relationships with our customers, ensuring successful product adoption, and identifying new project opportunities. Your contributions will be pivotal to RTI's overall success by enhancing customer retention and loyalty while supporting revenue growth. Key ResponsibilitiesCustomer Engagement:Serve as a trusted advisor by engaging proactively to maximize the value of our customers’ products and services.Develop a deep understanding of customer organizations and their practices to foster relationships with key influencers and decision-makers.Collaborate with internal teams (Products and Markets, Services, Marketing) to provide customers with the latest solutions and expertise.Monitor customer health and proactively address any potential risks to customer satisfaction and experience.Customer Retention & Expansion:Work closely with the Account Manager to align on account strategy and ensure successful execution.Identify upsell and new project opportunities within existing customers, facilitating seamless transitions to the Account Manager and Field Application Engineer.Track key performance indicators (KPIs) to measure the effectiveness of customer success initiatives.Customer Success Strategy & Execution:Collaborate with the Customer Success team to refine best practices, methodologies, and playbooks.Assist in implementing technology solutions to enhance our ability to serve customers at scale.
About Filigran Filigran, established in October 2022, develops open-source cyber threat management tools for organizations worldwide. Our products help predict threats, uncover vulnerabilities, and strengthen security frameworks. Over 6,000 public and private organizations use our solutions to improve their cybersecurity posture. Role Overview Filigran is hiring a Customer Success Manager based in Singapore. This remote role focuses on building and maintaining strong relationships with customers across Southeast Asia. The Customer Success Manager works closely with support, engineering, and product teams to help customers reach their goals and get the most from Filigran’s tools. Acting as a trusted advisor, the role ensures a positive experience throughout the customer journey. Key Responsibilities Guide customers through onboarding, adoption, training, and renewal phases. Develop and maintain proactive relationships with customers in Southeast Asia. Work with the Sales team to identify upsell and cross-sell opportunities. Coordinate with internal teams to resolve customer issues efficiently. Collaborate with Customer Support Engineers for seamless service delivery. Collect and share customer feedback to help improve products and services. Track success metrics and use data to inform customer engagement strategies. Collaboration Report to the Head of Customer Success. Work closely with Customer Support Engineers, Sales, Product, and Engineering teams. Partner with regional teams to address the needs of customers in Southeast Asia. Coordinate across functions to support customer satisfaction and retention. Ideal Candidate At least 3 years of experience in Customer Success, Account Management, or a similar client-facing role in SaaS or technology. Based in Singapore, with experience supporting customers in Southeast Asia. Strong communicator with a proactive approach to building relationships. Comfortable analyzing data and applying insights to guide strategy.
Join Adventus, a leading Information and Communications Technology (ICT) Solutions and Services Provider with a global presence.At Adventus, we empower organizations to achieve transformative success by harnessing innovative solutions and services, ensuring they remain competitive in today’s fast-paced marketplace.With a robust network of technology partners, deep domain expertise, and a unique value proposition, we consistently exceed our customers' expectations.
Join Modern Health as a Client Success ManagerModern Health is a pioneering mental health benefits platform designed for employers, offering a comprehensive global solution that provides employees with access to personalized mental health resources. Our platform supports various aspects of well-being, including emotional, professional, social, financial, and physical health, ensuring that individuals can manage their mental health effectively. Whether addressing stress or more serious conditions like depression, Modern Health is dedicated to guiding individuals toward the appropriate care at the right moment. We aim to empower all employees to be their best selves, meeting them at every step of their mental health journey.With backing from prominent investors such as Kleiner Perkins, Founders Fund, John Doerr, Y Combinator, and Battery Ventures, we have successfully raised over $170 million in under two years, establishing Modern Health as the fastest female-founded company in the U.S. to achieve Unicorn status.When you join our team, you can expect a vibrant culture defined by:“It Takes a Village” culture: We prioritize high empathy and accountability, striving to unite top talent in our industry to achieve ambitious goals that make mental health a priority.Obsessed with Winning: Our team is driven, ambitious, and passionate about delivering excellence while continually innovating to meet our customers’ needs.Accountability: We function as a cohesive team, promoting transparent communication and continuous feedback to foster trust and growth.Empathy: Our supportive and diverse culture encourages collaboration, respect, and a willingness to support one another in achieving our lofty objectives.Bias Towards Action: In our fast-paced environment, we encourage initiative, decision-making, experimentation, and iteration.Modern Health operates remotely, embodying a hyper-growth mindset and has gained recognition for its excellence, winning multiple awards.
About UsAt EnterpriseDB, we offer a cutting-edge data and AI platform that empowers organizations to fully leverage the capabilities of Postgres for transactional, analytical, and AI workloads across any cloud environment. We enable enterprises to mitigate risks, optimize costs, and achieve scalable operations in a data-driven world. With over 1,500 global customers, we are the foremost contributor to the dynamic PostgreSQL community, supporting a diverse range of sectors including government, finance, media, and IT. Our innovative solutions allow customers to modernize outdated systems and eliminate data silos while harnessing the power of enterprise-grade open-source technologies. We ensure up to 99.999% availability with critical features such as security, compliance, and observability. For more information, visit www.enterprisedb.com.The Senior Customer Success Manager (CSM) is dedicated to deeply understanding our customers and partners, ensuring their success through exceptional service. The CSM will operate independently and collaboratively across departments to identify opportunities for growth, renewal, and overall customer satisfaction within their portfolio. The primary objective of this role is to cultivate a successful and loyal customer base committed to EDB through trusted advisor relationships. This individual will take ownership of their account portfolio with a strong emphasis on customer retention, providing technical product guidance, delivering strategic business value and insights, driving product adoption and trust, and uncovering opportunities to enhance value across our customers’ operations. This position demands remarkable tenacity, analytical skills, strategic thinking, service orientation, leadership, and a genuine passion for customer satisfaction and success.The ideal CSM will have knowledge, expertise, and experience in various areas, including:Technology Account ManagementBuilding deep customer relationshipsDriving customer engagement and retentionTechnical support and guidance
Join Us in Transforming Global Connections!At Kong, we believe in empowering our customers to build better connections around the world. If you’re intrigued by this role but don’t meet every single requirement, we encourage you to apply! We value strength in key areas and a willingness to learn.Your Responsibilities:• Facilitate onboarding for new clients by assessing their needs, establishing key timelines, and identifying potential obstacles.• Act as the voice of the customer, understanding and documenting their use cases, architecture, and future plans.• Champion the use of Kong products through engaging demonstrations and interactive technical workshops.• Collaborate with clients to uncover new use cases and enhance their utilization of the Kong API platform.• Create a roadmap to ROI with a Joint Success Plan, highlighting the business value derived from our solutions.• Cultivate strong, trusting relationships with customers to become their trusted technical advisor.• Participate in customer renewals and expansion efforts.• Manage customer escalations effectively, representing the product and service teams.• Utilize Kong’s customer maturity model to manage client accounts proactively.• Conduct regular reviews of Kong implementations and share industry best practices.
Join Cato Networks as a Customer Success Associate, where you will play a pivotal role in ensuring our clients receive the highest level of service and support. In this dynamic position, you will collaborate with various teams to enhance customer satisfaction, drive product adoption, and facilitate effective communication between clients and our internal stakeholders.Your contributions will directly impact our customers' success by providing them with tailored solutions and proactive assistance. If you are passionate about customer service and eager to help others achieve their goals, we want to hear from you!
As an Enterprise Customer Success Manager at Datadog, you will take the lead in nurturing robust relationships with our most significant and strategic clients, driving the adoption of new products while ensuring a positive customer experience. Your role will involve advocating for customer needs within the organization and proactively seeking growth opportunities. Utilizing a structured methodology, you will identify each customer's unique requirements and effectively communicate the value of Datadog's offerings.At Datadog, we cherish our company culture, which fosters relationships, collaboration, and creativity. We operate in a hybrid work environment, providing our Datadogs the flexibility to achieve a harmonious work-life balance that suits them best.
We are seeking an enthusiastic Manager of Enterprise Customer Success to lead, recruit, onboard, and mentor a dynamic team of Enterprise Customer Success Managers. This team is dedicated to fostering customer adoption through effective onboarding and educational initiatives while championing customer needs within our organization. This is an exceptional opportunity to become part of a leading company in the technology sector and make a significant impact.What You'll Achieve:Oversee the recruitment, onboarding, and training of a high-performing team of Enterprise Customer Success Managers dedicated to enhancing customer adoption.Guide your team in developing executive relationships with key accounts among Fortune 1000 companies.Manage the customer lifecycle, including onboarding new clients, analyzing usage patterns to identify renewal risks, and uncovering opportunities for contract enhancements.Collaborate with cross-functional teams within Datadog, including Sales, Support, Enablement, Product, Finance, and Legal.Act as an escalation point for customers and internal teams, ensuring successful customer experiences and adoption.Strive to maintain customer satisfaction while efficiently troubleshooting and resolving issues.Your Profile:Minimum of 5 years of experience in Customer Success or Account Management in the SaaS industry.Proven ability to lead a high-performing team of Enterprise Customer Success Managers with at least 3 years of experience in people management and coaching.Strong knowledge of the B2B technology landscape or subscription-based software is preferred.Experience working with Fortune 1000 companies and global brands across various industries.Customer-centric with a focus on a customer-first approach in all interactions.At Datadog, we prioritize our office culture, valuing the relationships and creativity that collaboration fosters. Our hybrid working model promotes a balance between work and personal life.
About Us:Portcast is an innovative logistics technology startup based in Singapore, supported by venture capital. We are dedicated to developing a cutting-edge platform for real-time transportation visibility across global supply chains. Our mission is to empower shippers, manufacturers, and logistics providers to transform data into actionable insights, leading to significant business outcomes.Our platform transcends mere visibility; it facilitates scalable action by identifying risks early on, enabling teams to mitigate detention and demurrage, streamline exception management, and expedite invoice processing with integrated evidence. By converting visibility into tangible results, we help reduce costs, enhance operational efficiency, and create more predictable supply chains.Founded in 2018 and backed by prominent technology investors, Portcast is at the forefront of an industry experiencing critical digital transformation. Our team, consisting of skilled software engineers, data scientists, and logistics professionals, is committed to making supply chains not only visible but also decisively actionable from end to end.About the Role:We are seeking a Customer Success Manager to join our fully remote team. In this commercial-facing position, you will manage a portfolio of customers comprehensively, from onboarding and adoption through to expansion and retention.Your initial focus will be on managing mid-market and SMB customers, with a clear progression path to handle larger and more complex accounts independently, including enterprise customers.The essence of this role is to drive actionability. You will assist customers in transforming data into informed decisions that yield measurable business impact. Additionally, you will identify and spearhead expansion opportunities where we clearly create value, collaborating closely with Sales and Product teams to scale successful initiatives.This is a high-impact opportunity for a motivated individual who thrives on owning outcomes, influencing product direction, and achieving a balance between customer success and commercial growth.
Join Anaplan, where we leverage innovative solutions to enhance business decision-making through our advanced AI-powered scenario planning and analysis platform. Our mission is to empower customers to surpass their competition and navigate the market effectively.At Anaplan, we are united by a shared dedication to our customers' success and our Winning Culture, which emphasizes collaboration and excellence.Our clientele includes Fortune 50 giants like Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer, among over 2,400 global companies that trust our top-tier platform.Our Winning Culture fuels our teams of innovators. We cultivate diverse perspectives, promote leadership at every level, and are committed to achieving ambitious goals while celebrating our successes, both big and small.Guided by our principles of strategic focus, values-driven practices, and disciplined execution, we aim to inspire, connect, develop, and reward our team members. We welcome your unique contributions—join us in shaping what’s next!Anaplan seeks a motivated and dynamic Principal, Customer Success Operations to join our APAC CS Operations team. This role involves overseeing daily operations in one of our fastest-growing regions. You will lead and collaborate on strategic initiatives aimed at enhancing our post-sales processes, boosting operational efficiency, and delivering significant outcomes throughout the organization. As a trusted advisor to the Customer Success Vice President for the APAC region, you will enable our post-sales team to meet ambitious targets while fostering continuous improvement and transformative change.Key Responsibilities:Driving Change & Business Outcomes:Evaluate current post-sales operations processes to uncover optimization and innovation opportunities.Execute strategic initiatives designed to boost post-sales productivity, enhance forecast accuracy, and increase pipeline visibility.Collaborate with post-sales leadership to formulate strategies for scaling operations and achieving revenue objectives.Act as a change agent by introducing new tools, technologies, and methodologies to elevate post-sales performance.Customer Success Operations Support:Lead the design, implementation, and optimization of post-sales processes, tools, and systems.Deliver actionable insights through data analysis to inform decision-making.
About Glean:Founded in 2019, Glean is at the forefront of innovation with its AI-powered knowledge management platform that empowers organizations to efficiently find, organize, and share information across teams. By seamlessly integrating with popular tools such as Google Drive, Slack, and Microsoft Teams, Glean enables employees to access the right knowledge at the right time, significantly enhancing productivity and collaboration. Our advanced AI technology streamlines knowledge discovery, allowing teams to leverage their collective intelligence with remarkable speed and efficiency.Born from the vision of Founder & CEO Arvind Jain, Glean was created to address the common challenges employees face in navigating information at work. Recognizing the hurdles posed by fragmented knowledge and an array of SaaS tools, he aimed to develop a superior solution—an AI-powered enterprise search platform that facilitates quick and intuitive access to necessary information. Glean has since evolved into the leading Work AI platform, merging enterprise-grade search capabilities with an AI assistant and powerful application-building features that fundamentally reshape how employees engage with their work.About the Role:We are seeking a dynamic AI Outcomes Manager to join our rapidly growing team. In this pivotal role, you will be instrumental in transforming departmental operations through the capabilities of Glean. You will collaborate closely with executives and end users, utilizing your business acumen, product insight, and prompting expertise to facilitate their transition into an AI-native enterprise.Your Responsibilities Include:Engaging with executive sponsors to provide strategic reviews and guiding customers in the development and execution of their AI roadmap.Deeply understanding Glean's suite of products to ensure effective implementation and utilization across departments.
Sofarocean is seeking a Customer Success Manager to support clients across the APAC region from its Singapore office. The role centers on developing strong relationships with customers and guiding them as they use Sofarocean’s services. Understanding client needs and ensuring they gain the most from the company’s offerings are key priorities. Key responsibilities Collaborate with customers throughout APAC to learn about their goals and address their challenges Deliver solutions that fit each client’s specific requirements Offer ongoing support to help customers realize the full value of Sofarocean’s services Promote engagement and work to retain important accounts Play an active role in customer satisfaction and contribute to company growth Location This position is based in Singapore and focuses on the APAC region.
Role overview The Customer Success Manager at field-ai serves as the main contact for clients in Singapore. This position focuses on guiding clients through onboarding, product adoption, and continued use of field-ai’s AI solutions. The role is central to helping clients achieve their goals with the company’s offerings. What you will do Develop and maintain strong relationships with clients Gain a clear understanding of each client’s needs and objectives Represent client interests within field-ai Support clients as they work toward their business outcomes using field-ai’s products Requirements Background in managing client relationships Demonstrated commitment to customer experience Skill in understanding and communicating client needs within an organization This role is based in Singapore.
Robotics AI EngineerLocation: SingaporeJoin Field AI in revolutionizing the interaction between robots and the real world. We are pioneering the development of risk-aware, dependable, and field-ready AI systems that tackle the most intricate challenges in robotics, fully realizing the potential of embodied intelligence. Our innovative approach transcends conventional data-driven methods and pure transformer architectures, and we are paving a new path with globally deployed solutions that yield tangible results and continuously enhance models through real-world applications.About Field AIAt the cutting edge of robotic embodied AI, Field AI is transforming sectors such as construction, security, mining, and manufacturing. Our autonomous robots operate across the globe, frequently in challenging environments, providing essential insights to our clients. Whether it’s tracking construction progress, ensuring adherence to safety regulations, or performing predictive maintenance, Field AI is pioneering technologies that create significant impacts.About the RoleAs a Robotics AI Engineer, your role will involve conceptualizing and deploying AI algorithms that empower robots to perceive, reason, and make decisions in unstructured environments. You will work collaboratively with interdisciplinary teams, including robotics, machine learning, and systems engineering, to transition groundbreaking autonomy solutions from research to practical applications.
About the RoleAs a Forward Deployed Engineer at Field AI, you will play a pivotal role in deploying and integrating our cutting-edge autonomous systems in real-world scenarios. This position combines engineering expertise with critical problem-solving skills. You will collaborate directly with clients and internal teams to optimize operational success, swiftly integrate field feedback to enhance system reliability and performance, and promote adoption to ensure our solutions become essential from the start. If you excel in dynamic, high-impact settings and are passionate about contributing to the future of autonomy, this opportunity is your chance to make a significant impact.
Saviynt provides an AI-driven identity platform that helps organizations manage and govern access for both people and automated users. Their solutions protect digital assets, support compliance, and streamline operations for major brands, Fortune 500 companies, and government agencies. More details can be found at www.saviynt.com. Role overview The Senior Customer Success Manager builds strong relationships with clients and helps them get the most from Saviynt’s products and services. Acting as a trusted advisor, this role connects client business needs to Saviynt’s solutions and supports customers throughout their journey. What you will do Guide customers on best practices and strategic use of the Saviynt platform. Recommend adoption strategies that align with each client’s goals. Identify opportunities to expand service engagement and deliver added value. Analyze data to inform recommendations and improve customer outcomes. Success measures Increased customer satisfaction scores. Better retention and renewal rates. Expansion of Saviynt’s presence within client organizations. Location This role is based in Singapore.
Join Notion as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their goals using our platform. You will be the primary point of contact for our customers, fostering strong relationships and delivering exceptional support. Your expertise will drive customer satisfaction and retention, allowing us to maintain our reputation for excellence.
Join KnowBe4, the world's foremost authority in Human Risk Management, serving over 70,000 organizations globally for more than 15 years. As a pioneer in the realm of security, we have harnessed the power of AI since 2016 to lead the market in innovative solutions.Our comprehensive HRM+ platform combines ongoing risk intelligence, robust technical defenses, and tailored training to help businesses cultivate a resilient security culture. We empower organizations to understand, measure, and mitigate human risk throughout their workforce, defending against threats such as deepfakes and emerging AI-driven challenges.At KnowBe4, we are committed to safeguarding organizations from cyber threats while making a positive impact on the environment. We believe that true resilience is collective, necessitating the protection of our people, our data, and our planet.
The Role: This pivotal customer-facing position is essential in ensuring that our clients derive maximum value from their investment in Tanium. As a Customer Success Manager, you will play a crucial role in maintaining our distinguished base of high-value, loyal customers who depend on Tanium for comprehensive endpoint management. The ideal candidate will adeptly manage a diverse portfolio of clients, leveraging both quantitative data and qualitative insights to determine optimal engagement strategies that yield the desired outcomes. Your Responsibilities: Drive successful business outcomes for clients, fostering world-class retention and expansion for Tanium through collaboration with a dedicated account team comprising Sales, Solution Engineers, Domain Architects, and more. Partner with senior team members to navigate the unique complexities and segmentation of your customer base, establishing the most effective path to full adoption and expansion of the Tanium platform. Utilize your insights to overcome challenges in implementing new technologies. Build and sustain strong relationships with customers to ensure alignment with their business objectives. Identify opportunities for deeper integration of Tanium into customer workflows to enhance their ROI and explore new solution areas. Manage activities and data to promote adoption and deliver value based on agreed-upon plans with clients, which may involve creating artifacts like Value Plans, tracking actions and risks, and updating internal systems such as Salesforce and Gainsight. Assist in conducting strategically-focused Executive Business Reviews in collaboration with Sales, Solution Engineers, and broader account team members. Contribute to the ongoing development of internal practices to enhance the maturity and effectiveness of our Customer Success function.
The Customer Success Team at RTI is passionate about creating outstanding customer experiences that drive substantial business value. As a Customer Success Manager, your primary focus will be on cultivating strong relationships with our customers, ensuring successful product adoption, and identifying new project opportunities. Your contributions will be pivotal to RTI's overall success by enhancing customer retention and loyalty while supporting revenue growth. Key ResponsibilitiesCustomer Engagement:Serve as a trusted advisor by engaging proactively to maximize the value of our customers’ products and services.Develop a deep understanding of customer organizations and their practices to foster relationships with key influencers and decision-makers.Collaborate with internal teams (Products and Markets, Services, Marketing) to provide customers with the latest solutions and expertise.Monitor customer health and proactively address any potential risks to customer satisfaction and experience.Customer Retention & Expansion:Work closely with the Account Manager to align on account strategy and ensure successful execution.Identify upsell and new project opportunities within existing customers, facilitating seamless transitions to the Account Manager and Field Application Engineer.Track key performance indicators (KPIs) to measure the effectiveness of customer success initiatives.Customer Success Strategy & Execution:Collaborate with the Customer Success team to refine best practices, methodologies, and playbooks.Assist in implementing technology solutions to enhance our ability to serve customers at scale.
About Filigran Filigran, established in October 2022, develops open-source cyber threat management tools for organizations worldwide. Our products help predict threats, uncover vulnerabilities, and strengthen security frameworks. Over 6,000 public and private organizations use our solutions to improve their cybersecurity posture. Role Overview Filigran is hiring a Customer Success Manager based in Singapore. This remote role focuses on building and maintaining strong relationships with customers across Southeast Asia. The Customer Success Manager works closely with support, engineering, and product teams to help customers reach their goals and get the most from Filigran’s tools. Acting as a trusted advisor, the role ensures a positive experience throughout the customer journey. Key Responsibilities Guide customers through onboarding, adoption, training, and renewal phases. Develop and maintain proactive relationships with customers in Southeast Asia. Work with the Sales team to identify upsell and cross-sell opportunities. Coordinate with internal teams to resolve customer issues efficiently. Collaborate with Customer Support Engineers for seamless service delivery. Collect and share customer feedback to help improve products and services. Track success metrics and use data to inform customer engagement strategies. Collaboration Report to the Head of Customer Success. Work closely with Customer Support Engineers, Sales, Product, and Engineering teams. Partner with regional teams to address the needs of customers in Southeast Asia. Coordinate across functions to support customer satisfaction and retention. Ideal Candidate At least 3 years of experience in Customer Success, Account Management, or a similar client-facing role in SaaS or technology. Based in Singapore, with experience supporting customers in Southeast Asia. Strong communicator with a proactive approach to building relationships. Comfortable analyzing data and applying insights to guide strategy.
Join Adventus, a leading Information and Communications Technology (ICT) Solutions and Services Provider with a global presence.At Adventus, we empower organizations to achieve transformative success by harnessing innovative solutions and services, ensuring they remain competitive in today’s fast-paced marketplace.With a robust network of technology partners, deep domain expertise, and a unique value proposition, we consistently exceed our customers' expectations.
Join Modern Health as a Client Success ManagerModern Health is a pioneering mental health benefits platform designed for employers, offering a comprehensive global solution that provides employees with access to personalized mental health resources. Our platform supports various aspects of well-being, including emotional, professional, social, financial, and physical health, ensuring that individuals can manage their mental health effectively. Whether addressing stress or more serious conditions like depression, Modern Health is dedicated to guiding individuals toward the appropriate care at the right moment. We aim to empower all employees to be their best selves, meeting them at every step of their mental health journey.With backing from prominent investors such as Kleiner Perkins, Founders Fund, John Doerr, Y Combinator, and Battery Ventures, we have successfully raised over $170 million in under two years, establishing Modern Health as the fastest female-founded company in the U.S. to achieve Unicorn status.When you join our team, you can expect a vibrant culture defined by:“It Takes a Village” culture: We prioritize high empathy and accountability, striving to unite top talent in our industry to achieve ambitious goals that make mental health a priority.Obsessed with Winning: Our team is driven, ambitious, and passionate about delivering excellence while continually innovating to meet our customers’ needs.Accountability: We function as a cohesive team, promoting transparent communication and continuous feedback to foster trust and growth.Empathy: Our supportive and diverse culture encourages collaboration, respect, and a willingness to support one another in achieving our lofty objectives.Bias Towards Action: In our fast-paced environment, we encourage initiative, decision-making, experimentation, and iteration.Modern Health operates remotely, embodying a hyper-growth mindset and has gained recognition for its excellence, winning multiple awards.
About UsAt EnterpriseDB, we offer a cutting-edge data and AI platform that empowers organizations to fully leverage the capabilities of Postgres for transactional, analytical, and AI workloads across any cloud environment. We enable enterprises to mitigate risks, optimize costs, and achieve scalable operations in a data-driven world. With over 1,500 global customers, we are the foremost contributor to the dynamic PostgreSQL community, supporting a diverse range of sectors including government, finance, media, and IT. Our innovative solutions allow customers to modernize outdated systems and eliminate data silos while harnessing the power of enterprise-grade open-source technologies. We ensure up to 99.999% availability with critical features such as security, compliance, and observability. For more information, visit www.enterprisedb.com.The Senior Customer Success Manager (CSM) is dedicated to deeply understanding our customers and partners, ensuring their success through exceptional service. The CSM will operate independently and collaboratively across departments to identify opportunities for growth, renewal, and overall customer satisfaction within their portfolio. The primary objective of this role is to cultivate a successful and loyal customer base committed to EDB through trusted advisor relationships. This individual will take ownership of their account portfolio with a strong emphasis on customer retention, providing technical product guidance, delivering strategic business value and insights, driving product adoption and trust, and uncovering opportunities to enhance value across our customers’ operations. This position demands remarkable tenacity, analytical skills, strategic thinking, service orientation, leadership, and a genuine passion for customer satisfaction and success.The ideal CSM will have knowledge, expertise, and experience in various areas, including:Technology Account ManagementBuilding deep customer relationshipsDriving customer engagement and retentionTechnical support and guidance
Join Us in Transforming Global Connections!At Kong, we believe in empowering our customers to build better connections around the world. If you’re intrigued by this role but don’t meet every single requirement, we encourage you to apply! We value strength in key areas and a willingness to learn.Your Responsibilities:• Facilitate onboarding for new clients by assessing their needs, establishing key timelines, and identifying potential obstacles.• Act as the voice of the customer, understanding and documenting their use cases, architecture, and future plans.• Champion the use of Kong products through engaging demonstrations and interactive technical workshops.• Collaborate with clients to uncover new use cases and enhance their utilization of the Kong API platform.• Create a roadmap to ROI with a Joint Success Plan, highlighting the business value derived from our solutions.• Cultivate strong, trusting relationships with customers to become their trusted technical advisor.• Participate in customer renewals and expansion efforts.• Manage customer escalations effectively, representing the product and service teams.• Utilize Kong’s customer maturity model to manage client accounts proactively.• Conduct regular reviews of Kong implementations and share industry best practices.
Join Cato Networks as a Customer Success Associate, where you will play a pivotal role in ensuring our clients receive the highest level of service and support. In this dynamic position, you will collaborate with various teams to enhance customer satisfaction, drive product adoption, and facilitate effective communication between clients and our internal stakeholders.Your contributions will directly impact our customers' success by providing them with tailored solutions and proactive assistance. If you are passionate about customer service and eager to help others achieve their goals, we want to hear from you!
As an Enterprise Customer Success Manager at Datadog, you will take the lead in nurturing robust relationships with our most significant and strategic clients, driving the adoption of new products while ensuring a positive customer experience. Your role will involve advocating for customer needs within the organization and proactively seeking growth opportunities. Utilizing a structured methodology, you will identify each customer's unique requirements and effectively communicate the value of Datadog's offerings.At Datadog, we cherish our company culture, which fosters relationships, collaboration, and creativity. We operate in a hybrid work environment, providing our Datadogs the flexibility to achieve a harmonious work-life balance that suits them best.
We are seeking an enthusiastic Manager of Enterprise Customer Success to lead, recruit, onboard, and mentor a dynamic team of Enterprise Customer Success Managers. This team is dedicated to fostering customer adoption through effective onboarding and educational initiatives while championing customer needs within our organization. This is an exceptional opportunity to become part of a leading company in the technology sector and make a significant impact.What You'll Achieve:Oversee the recruitment, onboarding, and training of a high-performing team of Enterprise Customer Success Managers dedicated to enhancing customer adoption.Guide your team in developing executive relationships with key accounts among Fortune 1000 companies.Manage the customer lifecycle, including onboarding new clients, analyzing usage patterns to identify renewal risks, and uncovering opportunities for contract enhancements.Collaborate with cross-functional teams within Datadog, including Sales, Support, Enablement, Product, Finance, and Legal.Act as an escalation point for customers and internal teams, ensuring successful customer experiences and adoption.Strive to maintain customer satisfaction while efficiently troubleshooting and resolving issues.Your Profile:Minimum of 5 years of experience in Customer Success or Account Management in the SaaS industry.Proven ability to lead a high-performing team of Enterprise Customer Success Managers with at least 3 years of experience in people management and coaching.Strong knowledge of the B2B technology landscape or subscription-based software is preferred.Experience working with Fortune 1000 companies and global brands across various industries.Customer-centric with a focus on a customer-first approach in all interactions.At Datadog, we prioritize our office culture, valuing the relationships and creativity that collaboration fosters. Our hybrid working model promotes a balance between work and personal life.
About Us:Portcast is an innovative logistics technology startup based in Singapore, supported by venture capital. We are dedicated to developing a cutting-edge platform for real-time transportation visibility across global supply chains. Our mission is to empower shippers, manufacturers, and logistics providers to transform data into actionable insights, leading to significant business outcomes.Our platform transcends mere visibility; it facilitates scalable action by identifying risks early on, enabling teams to mitigate detention and demurrage, streamline exception management, and expedite invoice processing with integrated evidence. By converting visibility into tangible results, we help reduce costs, enhance operational efficiency, and create more predictable supply chains.Founded in 2018 and backed by prominent technology investors, Portcast is at the forefront of an industry experiencing critical digital transformation. Our team, consisting of skilled software engineers, data scientists, and logistics professionals, is committed to making supply chains not only visible but also decisively actionable from end to end.About the Role:We are seeking a Customer Success Manager to join our fully remote team. In this commercial-facing position, you will manage a portfolio of customers comprehensively, from onboarding and adoption through to expansion and retention.Your initial focus will be on managing mid-market and SMB customers, with a clear progression path to handle larger and more complex accounts independently, including enterprise customers.The essence of this role is to drive actionability. You will assist customers in transforming data into informed decisions that yield measurable business impact. Additionally, you will identify and spearhead expansion opportunities where we clearly create value, collaborating closely with Sales and Product teams to scale successful initiatives.This is a high-impact opportunity for a motivated individual who thrives on owning outcomes, influencing product direction, and achieving a balance between customer success and commercial growth.
Join Anaplan, where we leverage innovative solutions to enhance business decision-making through our advanced AI-powered scenario planning and analysis platform. Our mission is to empower customers to surpass their competition and navigate the market effectively.At Anaplan, we are united by a shared dedication to our customers' success and our Winning Culture, which emphasizes collaboration and excellence.Our clientele includes Fortune 50 giants like Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer, among over 2,400 global companies that trust our top-tier platform.Our Winning Culture fuels our teams of innovators. We cultivate diverse perspectives, promote leadership at every level, and are committed to achieving ambitious goals while celebrating our successes, both big and small.Guided by our principles of strategic focus, values-driven practices, and disciplined execution, we aim to inspire, connect, develop, and reward our team members. We welcome your unique contributions—join us in shaping what’s next!Anaplan seeks a motivated and dynamic Principal, Customer Success Operations to join our APAC CS Operations team. This role involves overseeing daily operations in one of our fastest-growing regions. You will lead and collaborate on strategic initiatives aimed at enhancing our post-sales processes, boosting operational efficiency, and delivering significant outcomes throughout the organization. As a trusted advisor to the Customer Success Vice President for the APAC region, you will enable our post-sales team to meet ambitious targets while fostering continuous improvement and transformative change.Key Responsibilities:Driving Change & Business Outcomes:Evaluate current post-sales operations processes to uncover optimization and innovation opportunities.Execute strategic initiatives designed to boost post-sales productivity, enhance forecast accuracy, and increase pipeline visibility.Collaborate with post-sales leadership to formulate strategies for scaling operations and achieving revenue objectives.Act as a change agent by introducing new tools, technologies, and methodologies to elevate post-sales performance.Customer Success Operations Support:Lead the design, implementation, and optimization of post-sales processes, tools, and systems.Deliver actionable insights through data analysis to inform decision-making.
About Glean:Founded in 2019, Glean is at the forefront of innovation with its AI-powered knowledge management platform that empowers organizations to efficiently find, organize, and share information across teams. By seamlessly integrating with popular tools such as Google Drive, Slack, and Microsoft Teams, Glean enables employees to access the right knowledge at the right time, significantly enhancing productivity and collaboration. Our advanced AI technology streamlines knowledge discovery, allowing teams to leverage their collective intelligence with remarkable speed and efficiency.Born from the vision of Founder & CEO Arvind Jain, Glean was created to address the common challenges employees face in navigating information at work. Recognizing the hurdles posed by fragmented knowledge and an array of SaaS tools, he aimed to develop a superior solution—an AI-powered enterprise search platform that facilitates quick and intuitive access to necessary information. Glean has since evolved into the leading Work AI platform, merging enterprise-grade search capabilities with an AI assistant and powerful application-building features that fundamentally reshape how employees engage with their work.About the Role:We are seeking a dynamic AI Outcomes Manager to join our rapidly growing team. In this pivotal role, you will be instrumental in transforming departmental operations through the capabilities of Glean. You will collaborate closely with executives and end users, utilizing your business acumen, product insight, and prompting expertise to facilitate their transition into an AI-native enterprise.Your Responsibilities Include:Engaging with executive sponsors to provide strategic reviews and guiding customers in the development and execution of their AI roadmap.Deeply understanding Glean's suite of products to ensure effective implementation and utilization across departments.
Sofarocean is seeking a Customer Success Manager to support clients across the APAC region from its Singapore office. The role centers on developing strong relationships with customers and guiding them as they use Sofarocean’s services. Understanding client needs and ensuring they gain the most from the company’s offerings are key priorities. Key responsibilities Collaborate with customers throughout APAC to learn about their goals and address their challenges Deliver solutions that fit each client’s specific requirements Offer ongoing support to help customers realize the full value of Sofarocean’s services Promote engagement and work to retain important accounts Play an active role in customer satisfaction and contribute to company growth Location This position is based in Singapore and focuses on the APAC region.
Apr 21, 2026
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