Customer Relationship Executive

Role Overview SGS Singapore Pte Ltd is hiring a Customer Relationship Executive based in Singapore. This role focuses on building strong client connections and supporting customer satisfaction across our services. What You Will Do Manage client accounts and maintain ongoing communication Respond to client inquiries promptly and professionally Work with other departments to deliver solutions tailored to client needs Engage with clients to understand their requirements and priorities Develop strategies to improve the overall client experience Who We’re Looking For This position suits individuals who care about service quality and enjoy helping clients succeed. Strong communication skills and a collaborative approach will help in this role.

Become a vital part of our dynamic team at Sika AG as a Customer Service Executive! In this role, you will be responsible for providing exceptional service and support to our valued customers. Your primary focus will be to enhance customer satisfaction by effectively addressing inquiries, processing orders, and resolving issues. Join us in delivering high-quality products and solutions that meet and exceed customer expectations.

• Location: East (Company Transport Provided at Designated Points)• Industry: Global Freight Forwarding & Logistics• Working Hours: Monday to Friday, 8:45am – 5:45pmAbout the CompanyJoin a leading logistics provider with a robust international presence, delivering comprehensive supply chain solutions across air, ocean, and contract logistics. Known for our commitment to operational excellence and customer-focused services, we collaborate with multinational clients to provide streamlined and reliable freight solutions globally. This is an exceptional opportunity to become a part of a vibrant team in a fast-paced, growth-oriented environment.Your RoleAs a crucial member of the Airfreight (Import) team, you will be instrumental in overseeing inbound shipments. Your responsibilities will include ensuring seamless coordination from the origin to the final delivery while maintaining high service standards for our customers.Key Responsibilities• Manage the entire import airfreight shipment process, from pre-alert to final delivery• Collaborate effectively with overseas agents, airlines, customers, and internal teams• Review and validate AWB/HAWB and import documents to ensure compliance with regulations• Adhere to customs requirements and IATA guidelines• Provide timely updates on shipments, including notifications of delays and delivery arrangements• Coordinate cargo arrival, customs clearance, and last-mile delivery• Maintain accurate records and updates in the system• Monitor shipments to meet KPI targets and ensure timely closure• Handle billing, cost verification, and resolve invoice discrepancies• Assist with quotation requests for import shipments as needed• Ensure compliance with customer SOPs and service standards• Proactively identify and resolve operational issues as they ariseKey Requirements• Diploma or Degree in Logistics, Supply Chain, or a related field• A minimum of 3–5 years of experience in airfreight import operations• Strong knowledge of import documentation, customs clearance, and IATA regulations• DGR certification is a plus• Proficient in MS Office and logistics management systems• Excellent communication, coordination, and problem-solving skills• Detail-oriented and customer-focused, with the ability to thrive in a dynamic environment• A proactive team player with a positive attitudeInterested candidates are encouraged to send their CVs in MS Word format to weiyan@triton-ai.com Reg No. R1983718Triton AI Pte LtdLicense no. 21C0661

Role overview Accor Hotels in Singapore is looking for a Guest Services Executive. This position acts as the first point of contact for guests, shaping their experience from the moment they arrive until they leave. The role centers on creating a welcoming atmosphere and ensuring each guest feels valued throughout their stay. What you will do Greet guests upon arrival and guide them through check-in and check-out processes Handle guest questions and requests, both face-to-face and over the phone Oversee reservations and work closely with other hotel departments as needed Provide tailored support to meet guest needs promptly and effectively The team This team is dedicated to attentive service and aims to make every guest's stay enjoyable and memorable.

Join our dynamic team at ncs3 as an Operations Support Executive in the Service Desk department. In this role, you will be pivotal in ensuring seamless operation support for our clients, addressing their inquiries, and resolving technical issues promptly. You will work closely with various teams to enhance service quality and improve customer satisfaction.

Join SGS as a Customer Relationship Executive and take the next step in your career! We are seeking an enthusiastic individual who is passionate about building and maintaining strong relationships with our customers. In this role, you will be responsible for managing customer inquiries, providing exceptional support, and ensuring customer satisfaction. Your contribution will be pivotal in enhancing our customer experience and driving business success.

Join our dynamic team at RHBSingapore as a Branch Service Executive, where you will play a pivotal role in enhancing customer experiences and delivering exceptional service in our retail banking division. This full-time position is perfect for candidates who are passionate about customer service and eager to contribute to our mission of providing outstanding financial solutions.

Facilitate effective communication across shifts through diligent use of the logbook.Establish and maintain clear lines of communication with all team members and various departments.Respond to all guest inquiries and requests with a helpful, professional, and friendly demeanor.Stay informed about daily arrivals, particularly VIPs and returning guests, and ensure special requests are acted upon promptly.Possess a comprehensive understanding of the hotel’s services and facilities available to guests and visitors.Maintain thorough knowledge of hotel outlets, their operating hours, and the services provided.Ensure the Guest Services Desk is always attended during your duty hours.Understand the hotel’s Fire and Emergency Procedures and your responsibilities in emergency situations.Acquire a complete understanding of hotel policies related to Guest Services through provided training.Maintain impeccable personal presentation and ensure uniform adherence to Guest Services and Hotel standards.Demonstrate extensive knowledge of local attractions and events to effectively assist guests.Recognize the importance of guest recognition and build rapport with guests.Comply with the regulations outlined in the Staff Handbook.Train and mentor new Guest Service Associates and interns in front office operations.Perform additional reasonable duties as assigned by the Head of Department.

PRISM+ is a homegrown electronics brand based in Singapore, recognized for its focus on innovation and making advanced technology widely available. Since 2017, the company has expanded into markets such as Australia, Malaysia, and the Philippines, establishing itself as a direct-to-consumer leader in display technology. As an Operations and Customer Experience Executive, the role centers on supporting the delivery of high-quality products and maintaining a strong customer experience. PRISM+ is known for its monitors and smart TVs, and the team takes pride in its reputation for service and product excellence in Singapore. What you will do Contribute to day-to-day operations to ensure smooth processes and timely delivery of products. Support efforts to provide a positive customer experience, reflecting the brand’s commitment to service. Work with colleagues to help shape and improve how PRISM+ serves its customers. About PRISM+ PRISM+ specializes in monitors and smart TVs, operating as a direct-to-consumer brand. The company values new ideas and supports professional growth, aiming to set a high standard for customer experience in consumer technology.

Join the MORROW Health Family!MORROW Health stands as Singapore’s premier integrated fitness and recovery hub, dedicated to empowering individuals to cultivate healthier and more resilient lifestyles through mindful daily habits. Rooted in lifestyle medicine, our approach harmonizes physical activity, nutrition, restorative sleep, stress management, avoidance of harmful substances, and social connectivity through meticulously designed programs and environments that foster sustainable lifestyle transformations. Utilizing data-driven insights from wearables and lifestyle inputs, we guide our members in identifying patterns, establishing consistency, and maintaining accountability—converting insights into actionable steps that promote long-term vitality, strength, and clarity, without the necessity for medical diagnosis or treatment.Position OverviewAs a Customer Service Executive, you will serve as the vital first point of contact for our members and guests, playing a pivotal role in enhancing their experience with us. You will address daily inquiries, ensure exceptional service recovery, and guarantee that every interaction embodies our core values of care, wellness, and excellence.In this role, you will transcend conventional customer service duties—acting as a brand ambassador, guiding members through our diverse offerings, promptly resolving feedback, and crafting meaningful experiences that nurture loyalty and retention. Key ResponsibilitiesAddress customer feedback, complaints, compliments, and inquiries with professionalism and empathy.Provide accurate and insightful information regarding all service offerings, including wellness, recovery, nutrition, and lifestyle facilities, to both members and guests.Oversee merchandise inventory management: monitor stock levels, ensure timely replenishment, and maintain visual-merchandising standards to enhance our brand experience.Support the daily operations of the membership desk, including scheduling, queue management, and rostering coverage.Log, escalate, and follow up on service issues in accordance with established SOPs to ensure timely resolution and service recovery.Stay informed about promotions, membership packages, and new service launches.Collect and communicate member feedback to the Manager for ongoing improvement initiatives.Assist in executing member engagement activities, workshops, or events.Ensure data accuracy when updating member records in the CRM system.Maintain confidentiality, service consistency, and compliance with organizational standards.

Job Title: Medical Services ExecutiveLocation: Morrow Flagship – SingaporeReports To: Head of Clinical OperationsCollaborates With: Medical Services Lead, Nursing Team, Various Zone Managers, and a Team of Allied Health Professionals and Clinical ExpertsAbout Morrow HealthAt Morrow Health, we are driven by a commitment to excellence through our Operating Principles: Mindful, Ownership, Rhythm, Winning Together. We pride ourselves on our Brand Promises that guide our interactions: Connection, Impact, Trust, and Empowerment (CITE). Join us to transform longevity care and create meaningful lifestyle interventions for Singapore and beyond.Role OverviewThe Medical Services Executive is integral to the effective delivery and coordination of healthcare services in a lifestyle interventions clinic. Reporting directly to the Head of Clinical Operations, you will support multidisciplinary teams, manage patient service flow, and ensure that all medical services adhere to the highest quality standards. The ideal candidate is detail-oriented, adept in operations, and has a patient-centric approach, along with a thorough understanding of compliance and service excellence.Key ResponsibilitiesCoordinate daily medical services and multidisciplinary appointments to ensure seamless patient experiences.Manage schedules, appointment flows, room allocations, and patient throughput efficiency.Ensure clinical rooms are operationally ready and facilitate smooth transitions between services.Guide patients through their screening journey, providing clarity, comfort, and minimizing wait times.Deliver a high-touch experience through attentive and personalized support, addressing comfort needs as required.Act as a liaison for patient inquiries, concerns, and feedback.Maintain accurate records, consent forms, and medical documentation per MOH guidelines and PDPA compliance.Support the implementation of SOPs and workflows to ensure consistent service; identify and report gaps in service delivery.Assist in gathering data for quality improvement audits and patient satisfaction surveys.Collaborate closely with healthcare professionals to enhance patient care.

Join us as a Food and Beverage Service Executive, where your leadership skills will shine as you guide our team to deliver an unforgettable dining experience for our guests. In this role, you will collaborate closely with management to uphold and enhance the operational and service standards of our esteemed restaurant outlets, ensuring that every dining interaction exceeds guest expectations.We are currently seeking passionate individuals for the following dining experiences:Butcher's BlockLong BarRaffles CourtyardTiffin RoomKey ResponsibilitiesAs a vital member of our team, you will:Oversee the setup and daily operations of your designated section in the restaurant.Supervise and actively participate in maintaining efficient and profitable operations.Assist the Outlet Manager in training and enabling team members to deliver exceptional service and product knowledge.Engage with guests through order taking and promoting our diverse food and beverage offerings.Consistently provide high-quality service in alignment with established hotel standards.Ensure that all guest interactions reflect professionalism and attentiveness.Maintain comprehensive knowledge of our menus, including food pairings, cocktails, and beverage options.Personalize service by remembering guests' preferences and providing tailored recommendations.Accurately process orders and ensure seamless communication with the kitchen.Regularly check in with guests to ensure satisfaction throughout their dining experience.Efficiently manage table arrangements and maintain cleanliness throughout the service.Handle all checks and payments with accuracy and courtesy.Conclude each guest interaction with a warm farewell, expressing gratitude for their visit.Complete necessary reports and documentation at the end of each shift.

At MORROW Health, Singapore’s premier integrated fitness and recovery hub, we are dedicated to empowering individuals to cultivate healthier, more resilient lives through intentional daily habits. Our approach is rooted in lifestyle medicine, combining physical activity, nutrition, restorative sleep, stress management, substance avoidance, and social connectivity through structured programs and purpose-built environments that facilitate sustainable lifestyle changes. By leveraging evidence-informed practices and data from wearables and lifestyle inputs, we assist members in recognizing patterns, fostering consistency, and maintaining accountability—transforming insights into actionable steps that support long-term vitality, strength, and clarity without the need for medical diagnosis or treatment.Role OverviewAs a MORROW Experience Executive, you will serve as the first point of contact for our members and guests, playing a crucial role in shaping their experience with us. Your responsibilities will include managing daily inquiries, delivering outstanding service recovery, and ensuring that every interaction embodies our brand values of care, wellness, and excellence. This position transcends traditional customer service; you will act as a brand ambassador, guiding members through our extensive service offerings, promptly addressing feedback, and crafting meaningful experiences that promote loyalty and retention.Key ResponsibilitiesAddress customer feedback, complaints, compliments, and inquiries with professionalism and empathy.Provide accurate information on all service offerings (wellness, recovery, nutrition, and lifestyle facilities) to members and guests.Oversee merchandise inventory: monitor stock levels, ensure timely replenishment, and maintain visual merchandising standards to uphold our brand experience.Facilitate daily operations at the membership desk, including staffing, queue management, and appointment scheduling.Document, escalate, and follow up on service issues in accordance with SOPs, ensuring timely resolution and service recovery.Stay informed about promotions, membership packages, and new service offerings.Gather and communicate member feedback to the Manager for continuous improvement initiatives.Assist in organizing member engagement activities, workshops, or events.Ensure data accuracy while updating member records in the CRM system.Maintain confidentiality, service consistency, and compliance with organizational standards.

As a Customer Service Specialist, you will play a vital role in delivering exceptional service to our clients. Your responsibilities will include:Ensuring prompt and efficient service at customer locationsFollowing all directives from the Service SupervisorProviding outstanding customer service at all timesConducting regular checks to ensure all company products are functioning optimally

Join NCS Pte Ltd as a Service Delivery Executive specializing in Infrastructure Support. In this dynamic role, you will be responsible for overseeing service delivery and ensuring that our infrastructure solutions meet the highest standards of reliability and performance. You will collaborate with cross-functional teams to enhance our service offerings and drive operational excellence.

Join Sportradar as a Sales Executive Lead in Data Services, where you'll be at the forefront of revolutionizing sports data solutions. Your expertise will drive our sales strategy, enabling us to meet the evolving needs of our clients. We seek a dynamic individual who is passionate about sports and technology, and who can lead our sales initiatives to new heights.

Join ESR Group, Asia-Pacific's foremost real asset owner and manager, specializing in logistics real estate, data centers, and energy infrastructure that drive the digital economy and supply chain for our investors, customers, and communities. Our integrated real asset fund management and development platform is designed to create substantial value and growth opportunities for our global portfolio of investors. We provide modern space solutions that empower ambitions across Australia, New Zealand, Japan, South Korea, Greater China, Southeast Asia, India, and an expanding presence in Europe. Our mission, 'Space and Investment Solutions for a Sustainable Future,' inspires us to manage sustainably and impactfully, ensuring the communities we serve thrive for generations. For more information, visit www.esr.com.

Key ResponsibilitiesOversee daily operations aimed at delivering exceptional customer service and fostering strong client relationships through efficient coordination of all operational and customer service activities.Work closely with the Customer Service team, Operations Manager, and Sales teams to ensure client projects are executed within agreed timelines.Immediately inform the Operations/Customer Service Manager and Sales team of any client requests.Engage with customers professionally, ensuring timely updates on shipment operational status.Address customer inquiries and collaborate with the Manager and Operations/Sales teams to swiftly investigate and resolve any complaints or issues.Maintain accurate documentation for easy access to information as needed.Ensure that all records for general forwarding tasks are updated promptly and that job invoices are processed and sent out on time.Adhere to the Customer Service Standards Guide and Company Service Delivery procedures related to customer service, operations, and invoicing.Proactively gather feedback from clients and communicate it to the Customer Service Manager and QA.Communicate effectively with agents and clients regarding operational requests and issues.Perform additional tasks as assigned by your supervisor.

Appian pursues high standards and values accountability, ambition, and collaboration. The team works together with a strong commitment to quality, approaching challenges directly and supporting one another to achieve results. Role overview The Enterprise Account Executive - Financial Services will play a key role in growing Appian’s presence in Singapore’s Financial Services market. This position focuses on expanding relationships in a territory with both local and global clients, offering the chance to develop new connections and strengthen the company’s reach in the region. What you will do Identify and engage new clients in the Financial Services sector through top-of-funnel marketing and prospecting activities Manage a complex sales cycle, typically lasting 6 to 9 months, from first contact to closing the deal Collaborate with a team focused on digital transformation, delivering solutions that help clients improve speed, agility, and efficiency Location Singapore, Singapore

Key Responsibilities:Manage and categorize incoming user emails and direct messages, ensuring prompt responses and accurate logging of processing outcomes.Identify complex or unique issues and escalate them to the appropriate departments, working collaboratively to meet customer expectations efficiently.Compile customer feedback and assist in enhancing service delivery processes.Monitor and track user-reported bugs, advocate for product improvements, maintain risk management documentation, and regularly compile reports on common issues to support decision-making.