Customer Operations Specialist - Marketplace

Join our dynamic team at plaud as a Customer Operations Specialist in the Marketplace division. You will play a pivotal role in enhancing customer satisfaction and operational efficiency within our marketplace platform. Your expertise in customer service and operational processes will directly impact our customers' experiences and contribute to our growing success.

Join Atlas, the innovative company creating a comprehensive operating system for restaurants. Our platform simplifies the process of launching, managing, and expanding restaurants both online and offline. Atlas equips restaurants with tools to enhance online storefronts, manage point of sale systems, coordinate third-party logistics, integrate with food delivery platforms, boost customer loyalty, and utilize AI capabilities among other features. Our talented team and investors hail from renowned organizations including Grain, Accenture, Microsoft, Udacity, McKinsey, Salesforce, and Y Combinator.For more insights, check out our hiring memo here.Role OverviewWe are seeking a dedicated individual to oversee the complete onboarding process for new merchants while addressing inquiries from existing clients — ensuring prompt issue resolution, upholding high standards, and enhancing customer satisfaction and Net Promoter Score (NPS).Department: Customer OperationsLocation: SingaporeWorking Hours: This is a full-time, in-person position; standard office hours apply.Your ResponsibilitiesManage the entire customer onboarding process, ensuring optimal setup for Atlas.Establish and nurture trustworthy relationships with customer accounts through effective communication.Oversee merchant launches from start to finish — managing timelines, identifying blockers, and ensuring seamless execution.Monitor incoming merchant communications and ensure high-quality resolutions.Travel to merchant sites for hardware installations, training, Atlas setup, and troubleshooting (including tablet/printer installations and network configurations).Deliver accurate and complete information using appropriate tools and methods.Address customer complaints with timely solutions and alternatives; follow up to guarantee resolution.Identify and evaluate customer needs to enhance satisfaction.Meet individual and team performance targets in customer operations.This role requires daily presence in our Singapore office; remote and hybrid options are not available.Go above and beyond to exceed customer expectations.Perform additional tasks as assigned periodically.Team Service LevelsAchieve a Net Promoter Score (NPS) of 90.Maintain message response times of under 5 minutes across the team.Onboard 5 new merchants weekly.Achieve an average problem resolution time of under 1 hour.Document all tasks and critical information.Process 100% of daily tasks/messages across platforms (WhatsApp, Linear, Slack, Gmail, Front, etc.).RequirementsCultural Fit (Non-negotiable)Proactive approach. You take initiative and ensure tasks are completed efficiently.Unwavering reliability. You follow through on commitments and deliver results.Join us at Atlas to be part of a dynamic team that is transforming the restaurant industry!

Simular is growing its global footprint and investing in a stronger IT foundation. The Singapore-based team needs an IT Operations Specialist to support secure, reliable, and compliant technology systems throughout this expansion. Key responsibilities Manage SOC 2 Type II and HIPAA compliance, including maintaining controls and preparing for audits. Oversee IT infrastructure: handle device management (MDM), identity and access management, and endpoint security. Monitor systems for reliability, lead incident response, and coordinate post-mortem reviews. Optimize AWS and GCP cloud infrastructure, focusing on security, network design, and cost efficiency. Assess vendor security, evaluate third-party risks, and respond to customer security questionnaires. Automate IT and compliance workflows to minimize manual tasks. Manage IT provisioning and deprovisioning for onboarding and offboarding staff. Collaborate with engineering to integrate security practices into CI/CD and deployment pipelines. Location This role is based in Singapore.

Pavago is seeking an Operations Specialist based remotely in Singapore. This position supports the day-to-day functioning of core business processes and works closely with different teams to keep operations running smoothly. Role overview This role focuses on improving internal workflows and supporting productivity across departments. The Operations Specialist helps identify areas for process improvement and assists in implementing solutions that contribute to the company's operational goals. Key responsibilities Work with multiple teams to coordinate and refine operational processes Support efforts to enhance efficiency and productivity Contribute to initiatives aimed at operational excellence Collaboration Regular interaction with colleagues from different functions is central to this role. The Operations Specialist helps bridge gaps between teams to ensure consistent and effective operations.

About Thunes Thunes is revolutionizing global money movement with its state-of-the-art Direct Global Network, enabling real-time payments across over 130 countries and more than 80 currencies. Our platform connects directly with over 7 billion mobile wallets and bank accounts worldwide, utilizing over 350 payment methods, including GCash, M-Pesa, Airtel, MTN, Orange, JazzCash, Easypaisa, AliPay, WeChat Pay, and many others. Thunes serves a diverse array of members, from leading gig economy players like Uber and Deliveroo to super-apps such as Grab and WeChat, as well as MTOs, fintech firms, PSPs, and banks. Our unique offering is characterized by an extensive global reach, an in-house Smart Treasury Management Platform, and a robust Fortress Compliance Infrastructure. This ensures our network members benefit from unmatched speed, control, visibility, security, and cost efficiency when executing real-time payments globally. Headquartered in Singapore, Thunes has a presence in 12 locations including Barcelona, Beijing, Dubai, London, Manila, Nairobi, Paris, Riyadh, San Francisco, Sao Paulo, and Shanghai. For further details, visit Thunes' official website. Role Context As Thunes continues to experience significant growth, the ability to onboard new customers while maintaining and supporting existing ones is critical, especially as transaction volumes increase. The Customer Experience Operations Improvement Specialist is vital in safeguarding customer trust and revenue by enhancing the quality and reliability of our payout ecosystem. This position, situated within the QCC team, emphasizes the identification of issues, swift resolution, and the implementation of sustainable operational improvements. Success in this role hinges on strong analytical skills, a proactive mindset, and collaborative efforts both internally and with external partners to enhance the end-to-end customer experience. Key Responsibilities Proactively identify, analyze, and resolve quality and operational issues impacting payout partners, minimizing customer disruptions. Conduct deep data analysis to uncover the root causes of failures swiftly and accurately. Collaborate directly with payout partners and internal teams to implement enhancements and ensure a seamless customer experience.

Role overview The Operations Specialist for the Shops division at Delivery Hero in Singapore plays a key part in driving operational improvements. The main focus is on increasing efficiency and supporting the division's growth by refining day-to-day processes. This position involves regular collaboration with teams across different functions. The goal is to identify areas for improvement and introduce solutions that make operations smoother and enhance the customer experience. Key responsibilities Work with cross-functional teams to refine and update operational processes Support initiatives that drive growth for the Shops division Help implement new solutions aimed at improving the customer journey Location This role is based in Singapore.

Cloudflare, Inc. runs one of the largest global networks, supporting millions of websites and online services. The company’s platform improves security and performance for clients ranging from individual bloggers to major enterprises, all without requiring hardware, software installations, or code changes. Cloudflare’s approach relies on routing web traffic through its intelligent global infrastructure, which helps deliver faster speeds and reduces unwanted traffic and attacks. The company has been recognized by Entrepreneur Magazine and Fast Company for its culture and innovation. The Singapore office values people who notice overlooked problems and enjoy building practical solutions. Curiosity, quick iteration, and sharing improvements are encouraged. The team welcomes those who see AI as a tool for progress and prefer action to bureaucracy. Role overview The IT Operations Specialist provides daily onsite IT support at Cloudflare’s Singapore office. This position ensures reliable technology for local staff and coordinates with technical teams around the world. The role combines hands-on support with responsibility for managing the full lifecycle of IT assets, including procurement, tracking, and logistics. Presence in the office is required five days a week. Key responsibilities Onsite resource: Serve as the main onsite support contact, resolving incidents for employees and handling hardware or software requests. Office technology: Maintain smooth operation of conference rooms, shared equipment, and IT systems within the office.

At LoopMe, we are on a mission to revolutionize the advertising landscape by developing innovative technology that transforms brand advertising. Our cutting-edge outcomes platform is designed to enhance programmatic advertising, optimize media delivery, create custom audience curation, and enable precise real-time measurement.What We Are Looking ForWe are constantly seeking exceptional talent at all levels to join our dynamic Intelligent Marketplace team! Whether your expertise lies in Publisher Business Development or Account Management, we encourage you to reach out. As a rapidly expanding global company, our Marketplace teams are pivotal to our continued success.If you don’t find a current position that matches your skills, we welcome you to submit your resume, and we will stay connected!Discover More About UsFounded in 2012 and headquartered in the UK, LoopMe leverages artificial intelligence to enhance brand advertising effectiveness and results. By prioritizing consumer engagement in every campaign, we uniquely maximize advertising investments, yielding results that are 2-5x higher than industry standards across mobile in-app and CTV channels for brand awareness, consideration, purchase intent, foot traffic, and sales. With global offices in cities such as New York, Boston, Atlanta, Chicago, Detroit, San Francisco, Los Angeles, Toronto, Singapore, Sydney, Tokyo, Dnipro, Krakow, and Hong Kong, we are committed to fostering an inclusive and innovative work environment.To learn more about our values, initiatives, teams, and the benefits we offer, click here.

Moomoo is not just an investment and trading platform; we are a dynamic leader in the wealth-tech industry, dedicated to revolutionizing the investing experience. Established in 2018, we have swiftly grown our presence in regions including Singapore, Australia, Japan, Canada, and Malaysia, currently serving over 28 million users globally.In Singapore, Moomoo Financial Singapore Pte. Ltd. operates under the auspices of the Monetary Authority of Singapore (Licence No. CMS101000). In 2022, we proudly became the first digital brokerage to achieve all five memberships within the SGX Group across both securities and derivatives markets, showcasing our commitment to innovation and excellence.Our core mission is to democratize investing and provide individuals with the tools needed to make informed, data-driven financial decisions. We strive to level the playing field by offering powerful resources, real-time insights, and user-friendly technology designed to empower investors at every phase of their journey.By joining Moomoo, you will be part of a purpose-driven team committed to reshaping the landscape of investing and making wealth-building opportunities accessible, informed, and inspiring. If you are passionate about impacting the convergence of finance and technology, now is the perfect time to join us.Position: FX & Crypto Operations Senior Specialist / ManagerWe are looking for an energetic and detail-oriented FX & Crypto Operations expert to oversee daily trading activities related to foreign exchange (FX), FX conversions, digital assets, and multi-asset trading systems.This role will concentrate on FX trading and conversion operations, which include trade monitoring, liquidity connectivity, reconciliation, settlement, and managing operational risks. Additionally, you will support crypto trading operations and settlement processes.The ideal candidate should have a robust technical background and experience with trading infrastructure, particularly liquidity aggregation platforms like OneZero Hub or comparable systems.Beyond operational duties, you will also engage in project coordination and product initiatives aimed at enhancing the firm’s FX and digital asset trading capabilities.

asm seeks a Senior Specialist II to join the Service Operations team in Singapore. This role centers on enhancing service delivery and supporting continuous improvements in how operations run. Collaboration is key, as the position partners with teams across the company to introduce new solutions and lift service quality standards. Key responsibilities Lead efforts to improve service operations and overall delivery Coordinate with colleagues from various departments to put new solutions into practice Contribute to projects that increase customer satisfaction and service quality Location This role is based in Singapore.

Join AbbVie, a global biopharmaceutical company, as a Senior Quality Operations Specialist. In this role, you will be responsible for ensuring the highest quality standards in our operations, impacting the lives of patients worldwide. Collaborate with cross-functional teams to drive continuous improvement initiatives and uphold compliance with regulatory requirements.

About the RoleAre you a professional with a background in Mechanical, Electrical, or Mechatronics engineering? If you thrive in structured environments and are driven by a passion for enhancing processes, this position is perfect for you. Join us in a robotics and automation-centered workplace where technical expertise meets operational excellence.In this multifaceted role, you will leverage your technical skills to support structured training initiatives for our technical teams while enhancing operational efficiency through data management and continuous improvement strategies.If you're dedicated to creating structured frameworks, optimizing processes, and empowering teams through systematic training, this position offers a valuable opportunity to make a significant impact.Note: Preference will be given to candidates with valid work authorization in Singapore.Key ResponsibilitiesTechnical Training & Capability Development- Assist in the design and delivery of comprehensive training programs including onboarding, certification, and skills enhancement.- Develop training materials, guidelines, and evaluation criteria.- Ensure uniform and effective training delivery across teams.- Collect feedback and contribute to the ongoing improvement of training effectiveness.Operations Analysis & Performance Monitoring- Create and manage dashboards utilizing internal systems and data sources.- Track key performance indicators such as turnaround times, completion rates, and productivity metrics.- Analyze performance data to identify trends and areas for enhancement.Process Improvement & Optimization- Identify workflow gaps and assist in implementing solutions.- Participate in continuous improvement initiatives aimed at boosting efficiency and consistency.- Employ structured methodologies to achieve superior operational outcomes.Why Join Us?- Take advantage of the chance to apply your technical knowledge within a broader operational and training context.- Gain experience in a structured environment that prioritizes efficiency and consistency.- This role uniquely combines technical insight with process and team development.

About AppLovinAppLovin develops technologies that empower businesses of all sizes to connect with their ideal customers. Our comprehensive software and AI solutions help companies reach, monetize, and expand their global audiences. To learn more about AppLovin, visit: www.applovin.com.To fulfill this mission, our diverse global team reflects the life experiences, backgrounds, and perspectives of our developers and customers worldwide. At AppLovin, we prioritize building a supportive team culture and seek candidates who excel in their fields while uplifting others.Recognized by Fortune as one of the Best Workplaces in the Bay Area, AppLovin has also been a Certified Great Place to Work for four consecutive years (2021-2024). Discover more about our accolades HERE.We are crafting a feed that connects, engages, and fosters growth—and we are on the lookout for someone who perceives content not merely as media, but as the essence of a product.If you are enthusiastic about creating engaging experiences for users globally and comprehend the systems that drive exceptional content, this is your opportunity to shape the voice and vision of an innovative global product within an industry leader.Join us in crafting content that resonates with audiences and propels growth from day one. About the RoleWe are developing a global consumer-facing feed product from the ground up, and we are seeking a Content Operations Specialist who embodies the convergence of content quality, ecosystem collaboration, and user-centricity.In this dynamic role, you will steer the content engine of our feed by curating, producing, and sourcing captivating content that engages users across the globe. Collaborating closely with creators, suppliers, and cross-functional teams, you will establish a scalable, high-quality content pipeline that drives growth and fortifies our ecosystem.This hands-on position is designed for someone who not only understands what users wish to see but also how content flows, performs, and connects within a vibrant digital landscape. A Day in the LifeDesign and implement the content strategy for a global feed product—balancing localization with scalability.Produce and oversee high-quality visual and video content that resonates with our audience.

Join our dynamic team at AppLovin as a User Growth Operations Specialist. In this pivotal role, you will focus on enhancing our user acquisition strategies and optimizing operational efficiencies to drive growth. Your analytical skills and innovative mindset will be essential as you collaborate with cross-functional teams to implement growth initiatives.

Assurity Trusted Solutions is hiring a Cybersecurity Operations Specialist to help protect Singpass and related digital services. This position centers on improving security measures and responding to potential threats in a collaborative setting. Role overview The Cybersecurity Operations Specialist monitors systems for suspicious activity, detects possible threats, and responds promptly to incidents. The role also involves ensuring that all activities align with security policies and comply with industry standards. Key responsibilities Monitor digital services, with a focus on Singpass, for cybersecurity threats and incidents Detect and respond to security events to minimize risk Work with teams across the organization to identify vulnerabilities Support the implementation of protection strategies and controls Maintain compliance with established security policies and relevant industry standards Collaboration This role works closely with cross-functional teams to strengthen the security posture of Singpass and other digital platforms. Teamwork and clear communication are essential for identifying risks and deploying effective solutions.

PRISM+ is a homegrown electronics brand based in Singapore, recognized for its focus on innovation and making advanced technology widely available. Since 2017, the company has expanded into markets such as Australia, Malaysia, and the Philippines, establishing itself as a direct-to-consumer leader in display technology. As an Operations and Customer Experience Executive, the role centers on supporting the delivery of high-quality products and maintaining a strong customer experience. PRISM+ is known for its monitors and smart TVs, and the team takes pride in its reputation for service and product excellence in Singapore. What you will do Contribute to day-to-day operations to ensure smooth processes and timely delivery of products. Support efforts to provide a positive customer experience, reflecting the brand’s commitment to service. Work with colleagues to help shape and improve how PRISM+ serves its customers. About PRISM+ PRISM+ specializes in monitors and smart TVs, operating as a direct-to-consumer brand. The company values new ideas and supports professional growth, aiming to set a high standard for customer experience in consumer technology.

As a Customer Service Specialist, you will play a vital role in delivering exceptional service to our clients. Your responsibilities will include:Ensuring prompt and efficient service at customer locationsFollowing all directives from the Service SupervisorProviding outstanding customer service at all timesConducting regular checks to ensure all company products are functioning optimally

Join Anaplan, where we leverage innovative solutions to enhance business decision-making through our advanced AI-powered scenario planning and analysis platform. Our mission is to empower customers to surpass their competition and navigate the market effectively.At Anaplan, we are united by a shared dedication to our customers' success and our Winning Culture, which emphasizes collaboration and excellence.Our clientele includes Fortune 50 giants like Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer, among over 2,400 global companies that trust our top-tier platform.Our Winning Culture fuels our teams of innovators. We cultivate diverse perspectives, promote leadership at every level, and are committed to achieving ambitious goals while celebrating our successes, both big and small.Guided by our principles of strategic focus, values-driven practices, and disciplined execution, we aim to inspire, connect, develop, and reward our team members. We welcome your unique contributions—join us in shaping what’s next!Anaplan seeks a motivated and dynamic Principal, Customer Success Operations to join our APAC CS Operations team. This role involves overseeing daily operations in one of our fastest-growing regions. You will lead and collaborate on strategic initiatives aimed at enhancing our post-sales processes, boosting operational efficiency, and delivering significant outcomes throughout the organization. As a trusted advisor to the Customer Success Vice President for the APAC region, you will enable our post-sales team to meet ambitious targets while fostering continuous improvement and transformative change.Key Responsibilities:Driving Change & Business Outcomes:Evaluate current post-sales operations processes to uncover optimization and innovation opportunities.Execute strategic initiatives designed to boost post-sales productivity, enhance forecast accuracy, and increase pipeline visibility.Collaborate with post-sales leadership to formulate strategies for scaling operations and achieving revenue objectives.Act as a change agent by introducing new tools, technologies, and methodologies to elevate post-sales performance.Customer Success Operations Support:Lead the design, implementation, and optimization of post-sales processes, tools, and systems.Deliver actionable insights through data analysis to inform decision-making.

Key Responsibilities:Manage and categorize incoming user emails and direct messages, ensuring prompt responses and accurate logging of processing outcomes.Identify complex or unique issues and escalate them to the appropriate departments, working collaboratively to meet customer expectations efficiently.Compile customer feedback and assist in enhancing service delivery processes.Monitor and track user-reported bugs, advocate for product improvements, maintain risk management documentation, and regularly compile reports on common issues to support decision-making.

Join Plaud as a Quality & Customer Experience Specialist in Singapore, where you will play a vital role in enhancing customer satisfaction and ensuring high-quality service delivery. Your primary responsibilities will include monitoring customer interactions, analyzing feedback, and implementing improvements to enhance the overall customer journey. You will collaborate closely with various teams to ensure that our standards for quality are met and exceeded.