Client Delivery Lead

We are seeking a highly skilled and experienced Client Delivery Lead to join our dynamic team at ncs3. In this pivotal role, you will be responsible for overseeing the successful delivery of our services to clients, ensuring that all projects are executed on time, within scope, and to the highest quality standards.Your leadership will be crucial in managing client relationships, developing project strategies, and guiding teams to achieve exceptional results. You will leverage your expertise to drive continuous improvement in our delivery processes, fostering a culture of excellence and accountability.

We are looking for a dynamic and experienced Client Delivery Lead to drive the execution of our government solutions at NCS. This role requires a strategic thinker who can manage client relationships effectively and ensure the successful delivery of projects tailored to government entities.Your primary responsibilities will include overseeing project teams, coordinating cross-functional resources, and ensuring that client expectations are met through high-quality service delivery. You will collaborate closely with clients to understand their needs and work proactively to deliver solutions that exceed their expectations.

Telco+ represents a strategic collaboration between Singtel and NCS, designed to empower telecommunications companies in their transformation journeys towards becoming future-ready digital entities. This initiative aims to enhance operational efficiencies and utilize data-driven insights to enrich customer experiences, while also augmenting capabilities to better serve enterprise segments. With the unparalleled expertise of Singtel and NCS in digital and technological services, Telco+ aspires to be the preferred service provider for telecommunications companies across the Asia Pacific and Middle East regions.Position OverviewThe Client Delivery Lead plays a pivotal role in ensuring the successful execution and delivery of projects within the Communications sector under Telco+. Collaborating closely with the Client Service Lead, this individual will integrate Telco+ offerings with a focus on AI and Cloud solutions to address critical business challenges faced by clients, delivering exceptional value-added services to drive their success. The Client Delivery Lead will oversee business value management, foster professional relationships with clients and stakeholders, and lead multifunctional project teams.Key ResponsibilitiesAs the primary point of contact for key clients regarding project and managed services delivery, you will:Oversee client account delivery services and participate actively in the programs under your purview.Coordinate teams across various Lines of Business (LOBs) to achieve revenue, quality, and customer satisfaction objectives.Capture insights from completed projects to enhance our collective knowledge base.Additionally, you will be expected to:Identify and cultivate mutually beneficial business opportunities to address client challenges.Support the presales solutioning process to ensure that proposed solutions are viable and executable within the defined project parameters and available resources.Utilize innovative technology and process improvements to conceptualize effective solutions.

Join ncs3 as the Client Services Lead, where you will spearhead our client engagement initiatives and ensure exceptional service delivery. In this pivotal role, you will collaborate with cross-functional teams, manage key client relationships, and drive strategic projects to enhance client satisfaction and retention.

About Pinterest:At Pinterest, we inspire millions globally to explore creative ideas, envision new possibilities, and curate unforgettable memories. Our mission is to provide everyone with the inspiration needed to create a life they love, starting with the dedicated individuals behind our platform.Join us in a career where you can ignite innovation for millions, turn passion into growth, celebrate diverse experiences, and enjoy the flexibility to perform at your best. Crafting a career you love is within your reach.The Lead Client Account Manager plays a pivotal role in managing a portfolio of high-value clients, driving revenue expansion, and cultivating robust client relationships. This position demands exceptional strategic acumen, leadership capabilities, and a profound understanding of the clients’ business objectives. As the Lead Client Account Manager, you will mentor and support fellow account managers to ensure outstanding client satisfaction and success.

About ThoughtFull:ThoughtFull is a digital mental health company backed by Temasek, dedicated to providing comprehensive mental healthcare solutions through insurers and employee benefits. Our innovative app, ThoughtFullChat (TFC), empowers individuals to actively manage their mental wellbeing, offering a range of services from self-guided learning to personalized, one-on-one coaching sessions with mental health professionals via text, video, or in-person. Our commitment to fostering healthy workplaces translates into more engaged and productive employees.Our vision is to prioritize mental health for everyone, every day. This ambitious goal drives us to seek individuals who are ready to Dream Audaciously, Do ThoughtFully, and contribute to making this vision a reality. If you are dedicated to making a meaningful impact in the world, we invite you to join our team!Role Overview: Client Success LeadYour Key Responsibilities:Team Leadership: Lead a high-performance team, ensuring the achievement of goals while balancing hands-on tasks with effective people management.Process Improvement: Innovate and refine process flows to enhance efficiency and scalability within the team.Product Knowledge: Quickly become well-versed in our products to better serve clients and actively contribute to product enhancements.Data Analysis: Utilize data insights to inform decisions that foster client growth and retention.

ncs3 is seeking a Delivery Lead for Data & AI based in Singapore. This role takes charge of delivering data-driven solutions and AI projects, ensuring that each initiative aligns with client needs and the company’s broader goals. Role overview The Delivery Lead manages project execution from start to finish. Responsibilities include coordinating teams, monitoring progress, and maintaining quality standards throughout each phase. Attention to detail and a focus on client satisfaction are central to this position. Key focus areas Oversee delivery of data and AI projects Ensure outcomes meet client expectations Support company strategy through effective project management Location This position is based in Singapore.

Role overview The Lead Service Delivery Manager at ncs3 takes responsibility for daily service delivery operations in Singapore. This position guides a team and works closely with other departments to uphold and enhance service standards. Meeting client expectations and ensuring smooth collaboration across functions are central to this role. What you will do Oversee service delivery operations, making sure client commitments are met Monitor client satisfaction and respond to concerns in a timely manner Lead and support a team by providing direction and feedback Coordinate with other departments to ensure consistent service delivery Identify opportunities and drive initiatives for ongoing improvement Location This position is based in Singapore.

Join our dynamic team at NCS as a Lead Client Information Security (Infrastructure Enterprise)! If you are passionate about surpassing expectations, embodying excellence, and uniting people with technology, we want to hear from you!Role OverviewIn today's landscape, security, privacy, and operational resilience are paramount. We are seeking skilled individuals with a security mindset to champion security governance throughout the lifecycle of client projects. Your proactive approach will elevate our service quality while managing NCS's cybersecurity risk posture.Key Responsibilities:Support the Line of Business as an independent Info-security Advisor, conducting Compliance Assessments and Security Incident Response Management.Act as the bridge between NCS's Enterprise SBG practice and Corporate HQ-wide cybersecurity leadership, steering organization-wide cyber security strategy and implementation.Ensure simplification, relevance, and effectiveness of cyber key risk indicators and controls for monitoring, reporting, and mitigation, in compliance with NCS Cyber Security Policies and applicable legislation.Perform independent internal risk assessments on client-facing projects to identify vulnerabilities and suggest improvements.Collaborate with business leaders to align security controls with organizational goals, considering people, processes, and automation.Serve as a Subject Matter Expert (SME) on cybersecurity incident response, partnering with stakeholders including Risk Management, Legal, and external institutions.Drive the cyber security program and enhance organizational awareness about data security.Leverage automation tools to improve the efficiency and reliability of operational security compliance and monitoring processes.

Join ncs3 as a SalesForce Delivery Lead and take charge of leading our dynamic team in delivering top-notch SalesForce solutions. You will be responsible for overseeing the execution of projects, ensuring they meet client expectations and align with our strategic goals. Your expertise will guide our team in best practices, fostering a collaborative environment that drives success.

Role Overview ncs3 is hiring a Lead Service Delivery Manager in Singapore. This role oversees the delivery of service solutions, focusing on quality and customer satisfaction. The position leads a team of service delivery professionals and manages relationships with key stakeholders. Main Responsibilities Supervise and support a team responsible for service delivery Oversee the implementation of processes that improve operational efficiency Maintain and grow relationships with stakeholders Drive initiatives for continuous improvement in service quality Ensure customer satisfaction remains a top priority Location This position is based in Singapore.

Role Overview ncs3 is hiring a Lead Service Delivery Manager based in Singapore. This role leads a team focused on maintaining high service standards and improving delivery operations. The position manages client relationships, oversees timely service execution, and works to optimize processes across the board. Main Responsibilities Lead and support a service delivery team to meet operational goals Manage relationships with clients, acting as the main point of contact Ensure services are delivered on schedule and to agreed standards Drive continuous improvement initiatives for better efficiency and quality Implement and promote best practices within service operations Location This position is based in Singapore.

Role Overview ncs3 is hiring a Lead/Senior Service Delivery Manager based in Singapore. This role oversees service delivery operations, focusing on high-quality support for clients. The position calls for strong leadership and a commitment to maintaining high standards across all touchpoints. What You Will Do Oversee daily service delivery operations to ensure client needs are met Manage and strengthen client relationships through clear communication and follow-through Work closely with cross-functional teams to coordinate service initiatives Identify opportunities to improve processes and raise service standards What Matters Here Experience leading service delivery or support teams Strong track record in client management Ability to drive process improvements and deliver consistent results Collaborative approach when working with teams across the organization

About the RoleAs the Salesforce Competency Lead and Delivery Lead, you will be instrumental in driving strategic delivery and enhancing our Salesforce practice. This position is perfect for an individual with extensive Salesforce technical knowledge, robust delivery experience, and a passion for advancing Salesforce capabilities in various sectors, including public service, telecommunications, financial services, and healthcare.Your Responsibilities:Lead the end-to-end delivery of Salesforce initiatives encompassing CRM, Sales Cloud, and Service Cloud.Act as the technical and delivery expert, steering architectural choices, implementation best practices, and stakeholder engagement.Foster internal Salesforce expertise through mentoring, knowledge sharing, asset creation, and pre-sales support.Key Responsibilities1. Delivery LeadershipOversee Salesforce project delivery, ensuring effective scope management, adherence to timelines, quality standards, and client satisfaction.Direct the technical design and deployment of Salesforce solutions, including integrations, data models, automation (flows, Apex), and configurations.Collaborate with business and IT stakeholders to align requirements with scalable Salesforce architecture.Manage the delivery of Sales Cloud and Service Cloud solutions, particularly focusing on customer service transformation initiatives (e.g., case management, omni-channel, Agent Workspace).Regularly monitor project status, conduct retrospectives, assess risks, and proactively handle escalations.2. Technical Competency DevelopmentProvide technical guidance and mentoring to Salesforce developers, consultants, and architects within the practice.Create and maintain reusable templates, accelerators, and best practices to enhance delivery consistency and efficiency.Lead internal capability enhancement initiatives, including skills development plans, training sessions, and certification roadmaps.Advocate for the assessment and integration of emerging Salesforce innovations such as Einstein AI, Flow Orchestration, Slack integration, and Agentforce.3. Pre-Sales and Advisory SupportPartner with sales and bid teams to deliver technical advisory and solution design for Salesforce opportunities.Draft and review technical proposals, solution architectures, estimation models, and RFP submissions.Articulate value propositions and technical strategies to clients during pre-sales discussions.Engage in client workshops and discovery sessions to outline solution blueprints and transformation roadmaps.4. Stakeholder EngagementEstablish strong relationships with internal business leaders, external clients, and technology partners (Salesforce, ISVs).Act as a trusted advisor to clients by translating business needs into scalable Salesforce solutions.

As a Service Delivery Director / Delivery Lead at NCS, you will serve as the primary liaison for our key clients regarding all project delivery and managed services matters. You will lead a dedicated team of Project Managers and workstream leaders, ensuring the successful oversight, management, and implementation of various IT projects. Your role is critical in maintaining quality standards, delivering within scope, and ensuring timely completion of all deliverables that align with our client's expectations.Your Key Responsibilities:Project DeliveryOversee the complete project lifecycle from initiation to completion.Evaluate project schedules, quality plans, budgets, and risk management strategies.Address issues arising from scope definitions and resolve disputes impacting project timelines and costs.Manage the integration of diverse project components, including hardware and software installations, testing, business process reviews, and application development.Ensure projects are executed in accordance with schedules, budgets, and quality standards.Collaborate with Senior Management to resolve project overruns.Continuously monitor and report on project management progress.Optimize resource allocation to enhance productivity and reduce waste.Customer/Vendor ManagementOversee contracts and subcontractor engagements.Engage stakeholders effectively in project decision-making and execution.Foster long-term customer relationships by consistently exceeding expectations.Negotiate with clients on change control mechanisms to align priorities with business needs.Team ManagementLead the project team in analyzing and evaluating proposals and enhancements for benefits and costs.Provide the team with essential insights regarding business needs and priorities.Participate in leadership activities, offering performance feedback and coaching.Monitor team performance and facilitate team-building, leadership, and performance management initiatives.In addition to project and operational delivery responsibilities, you are expected to:Identify and develop business opportunities that address client challenges.Innovate solutions leveraging technology and process improvements.Create sustainable growth opportunities that align with NCS's core capabilities.Direct the appropriate teams across various Lines of Business (LOBs) to achieve revenue, quality, and customer satisfaction targets.Be accountable for service delivery outcomes.

Role Overview ncs3 is hiring a Lead Service Delivery Manager based in Singapore. This role oversees the delivery of services, guiding a skilled team to maintain strong operational standards and efficiency. What You Will Do Lead and support a team responsible for service delivery. Monitor operations to ensure services meet quality and efficiency targets. Work with other departments to improve processes and service outcomes. Introduce and implement practices that enhance service delivery. Drive ongoing improvements across operations. What We Look For Strong leadership skills with experience managing teams. Excellent communication abilities. Background in project management or service operations. Proactive approach to problem-solving and process improvement.

Join Audemars Piguet as a Client Consultant, where you will be at the forefront of delivering unparalleled service and expertise to our esteemed clientele. In this dynamic role, you will leverage your skills to build strong relationships with clients, providing tailored solutions that enhance their experience with our luxury brand.

Role overview The Insight Client Engagement Specialist position at Kpler is based in Singapore. This role centers on building and maintaining strong relationships with clients. Using data-driven insights, the specialist supports client satisfaction and engagement throughout the partnership. Collaboration with internal teams is a key part of the job. The specialist works together with colleagues to deliver effective service, helping clients realize the full value of Kpler’s offerings. What you will do Strengthen and manage ongoing client relationships Apply data-driven insights to support client needs and satisfaction Work closely with internal teams to deliver consistent, high-quality service Ensure clients benefit from Kpler’s products and services Location This position is based in Singapore.

At Moomoo Financial Singapore Pte. Ltd., we are pioneering the financial technology landscape, revolutionizing the investment journey through our innovative brokerage and wealth management platform, moomoo. Our platform enriches the user experience by providing comprehensive market data, up-to-the-minute news, and robust analytical tools. Additionally, we foster a unique digital investment community that connects users, investors, companies, analysts, media, and thought leaders. Located in Singapore, Moomoo Financial Singapore Pte. Ltd. (www.moomoo.com/sg) offers a wide array of investment products for trading via the moomoo platform. We proudly hold a capital markets services license regulated by the Monetary Authority of Singapore (License No. CMS101000). In June 2022, we achieved a milestone by becoming the first digital brokerage to acquire all five memberships from the SGX Group for securities and derivatives markets.

Delivery Hero is hiring a Lead People Partner in Singapore to help shape and implement people strategy. This position works directly with business leaders, focusing on aligning people initiatives with company objectives. Role overview The Lead People Partner will support engagement, performance, and development efforts across teams. Building strong relationships with leaders and employees is central to this role, as is fostering a positive and productive work environment. What you will do Collaborate with business leaders to ensure people initiatives support organizational goals Drive employee engagement and performance programs Support team development and workplace culture initiatives Requirements Experience in a people partner or HR leadership role Strong ability to work with diverse teams Proven track record in driving engagement and development