Call Centre Manager

As a Call Centre Manager at ncs3, you will lead and inspire a team of customer service representatives to deliver exceptional service experiences. Your role will involve overseeing daily operations, implementing strategies to improve efficiency, and ensuring customer satisfaction is at the forefront of our objectives.

Join RHB Bank Singapore as a Premier Centre Manager, where you will lead and inspire a team to deliver exceptional retail banking services to our valued customers. In this pivotal role, you will oversee operations, drive client engagement, and ensure the highest standards of service excellence are maintained.

About the RoleJane Street is seeking a skilled Data Centre Engineer to join our team in Singapore. In this pivotal role, you will ensure the security and accessibility of our data around the clock. Your responsibilities will encompass hands-on work in our data and colocation centres, as well as strategic process thinking and project management.Your primary focus will be on designing, building, scaling, and maintaining our regional data and colocation centres. You will collaborate with a diverse group of talented professionals across various disciplines at Jane Street to enhance our data environments and proactively mitigate potential issues.As part of an interdisciplinary team that includes our Network, Server, Facilities Engineering, Market Data, and Trading teams, as well as external data centre operators and service providers, you will:Develop deployment plans for new equipment, adhering to data centre best practices.Manage logistical activities across locations, including procurement, shipping, equipment inventory, cabling, and parts management.Install and configure server operating systems in a PXE environment (fundamental Linux knowledge is essential for deploying our network equipment).Install, cable, configure, and troubleshoot various types of network and server equipment.Ensure all data centres maintain the highest standards of security, organization, documentation, safety, cleanliness, and supply management.This role is critical to our daily operations in Singapore and directly influences our remote locations throughout Asia.

Join Turner Townsend as a Senior Project Manager specializing in data centre projects. We are seeking a dynamic and experienced professional who can lead our data centre initiatives and drive success in a fast-paced environment. You will be responsible for managing project timelines, budgets, and stakeholder communications while ensuring the highest standards of quality and performance.

About the RoleJoin our dynamic team at Xcellink as a Data Centre Operations Shift Lead, where you will be instrumental in overseeing critical data centre operations. You will lead a dedicated shift team, ensuring that all operations run smoothly, addressing escalations, and maintaining compliance across various sites.Key ResponsibilitiesLead and manage the DC shift team to guarantee efficient daily operations.Schedule shifts, supervise handovers, and track completion of tasks.Handle escalations, communicate with stakeholders, and ensure adherence to SLA/KPI standards.Oversee incident management, ticketing, and service requests in accordance with established SOPs.Conduct routine data centre operations including rack/stack, cabling, equipment setup, and vendor management.Facilitate onboarding, training, and performance evaluations of shift team members.Keep precise documentation including SOPs, EOPs, escalation matrices, and incident reports.Represent the shift team in audits, reviews, and stakeholder meetings.Collaborate closely with Operations, Facilities, Service Delivery, and Security teams.

Role: Data Centre Critical Infrastructure EngineerLocation: SingaporeJoin a prestigious organization as a Data Centre Critical Infrastructure Engineer, where you will play a pivotal role in the operation and maintenance of essential facility systems within data centres and office environments. Your expertise will ensure the reliability, safety, and performance of critical infrastructure systems while supporting operational readiness and meeting business requirements.Key Responsibilities:Conduct daily operations and maintenance of critical infrastructure systems, including generators, UPS, DC rectifier systems, STS, fire protection systems, HT/LT electrical systems, ACMV, and building management systems.Execute preventive and corrective maintenance tasks according to scheduled plans and service standards.Oversee and maintain data centre facilities to guarantee high availability, reliability, and operational efficiency.Manage physical and electronic security systems, including card access, CCTV surveillance, and visitor tracking.Assist with customer-related work orders, ensuring timely delivery within committed service timelines.Plan, coordinate, and evaluate tenders, supporting project execution for infrastructure upgrades and expansions.Keep accurate records, maintenance logs, and update M&E, building, and schematic drawings.Perform regular inspections to identify safety hazards or unsafe conditions, implementing corrective actions in compliance with regulations.Support lease management activities, coordinating with landlords, tenants, and internal stakeholders as needed.Collaborate with internal teams, external vendors, contractors, and relevant authorities on facility-related issues.Conduct risk assessments and support risk mitigation strategies across facility operations.Participate in 24/7 standby duties and respond to incidents, faults, and operational challenges as needed.Assist with additional infrastructure and facility-related tasks as assigned by management.

As a Manager of Data Centre & Cloud Operations, you will take charge of the design, execution, and upkeep of the infrastructure supporting our data center operations. This role requires an in-depth knowledge of data center systems encompassing hardware, networking, cooling, power, and security. You will also possess strong leadership capabilities to manage teams, streamline processes, and uphold the facility's operational excellence.Key Responsibilities:Infrastructure Management:Oversee the management and maintenance of both physical and virtual infrastructures, including servers, storage, network devices, and power and cooling systems.Ensure the data center infrastructure remains secure, reliable, scalable, and aligned with the organization’s business and operational requirements.Plan, implement, and upgrade infrastructure to satisfy performance and capacity expectations.Team Leadership and Collaboration:Lead, supervise, and collaborate with other departments, such as IT, network operations, security, and facilities, to ensure seamless data center operations.Establish and uphold operational standards and best practices for data center personnel.Capacity Planning and Optimization:Monitor data center performance and capacity to forecast future infrastructure requirements and proactively tackle potential challenges.Formulate and execute strategies to optimize resource utilization within the data center, including space, power, cooling, and network bandwidth.Project Management:Direct the planning and execution of various infrastructure projects, including data center builds, expansions, and migrations.Oversee timelines, budgets, and resources to guarantee successful project outcomes.Track and report progress on significant milestones, ensuring projects remain on schedule and within budget.Security and Compliance:Ensure the data center adheres to industry standards and complies with applicable security, regulatory, and environmental regulations.Implement physical security measures and collaborate with security teams to safeguard data integrity and access controls.Develop disaster recovery and business continuity plans for data center operations.Troubleshooting and Incident Management:Lead troubleshooting initiatives and guarantee swift resolution of any infrastructure issues or outages.Develop and maintain incident response procedures to minimize downtime and meet recovery objectives.Conduct root cause analyses and continuous improvement processes for infrastructure incidents.Cost Management:Oversee the budget for data center infrastructure, identifying opportunities for cost-saving measures.

As a Local Command Centre Engineer at Xcellink, you will serve as the initial point of contact for our clients and vendors. You will be responsible for monitoring alerts, responding to calls, chat requests, and tickets, as well as managing the mailbox and addressing incidents or service requests. Key Responsibilities:Receive, log, validate, and diagnose client requests across a comprehensive range of products and services, adhering to established service level agreements and utilizing standard tools, platforms, and processes.Employ your knowledge of Managed Services products and processes to effectively address tickets.Strive for first call resolution for clients when feasible, following standard operating procedures or work instructions.Identify and flag the need for relevant documentation when articles are not available.Provide timely updates to clients upon request regarding their pending requests or tickets.Collaborate closely with resolver groups and other teams to ensure clients receive timely communications.Recognize gaps and weaknesses in existing processes, procedures, and services, and make recommendations for enhancements.Exercise sound judgment when escalating issues to higher levels of support.Maintain a high standard of service quality to ensure client satisfaction.

Xcellink is seeking a skilled and motivated Data Centre Support Specialist to enhance our dedicated team. In this pivotal role, you will utilize your technical proficiency to protect information systems and facilitate secure operational processes.Key Responsibilities:Develop and manage shift schedules for the Operations Team.Oversee team resource allocation, including leave and attendance management, as well as roster planning.Conduct interviews and select prospective candidates for the Operations team.Facilitate training programs for new operators to ensure operational excellence.Act as the primary escalation point for the DC Level 1 Service Operations team.Monitor the adequacy and functionality of daily operational tasks.Create and disseminate daily, weekly, and monthly operational reports.Compile and present monthly performance reports for the Operations team.Initiate service improvement plans to enhance team performance.Perform other duties as assigned by your Supervisor/Manager.

ncs3 seeks an AI Engineer in Singapore to focus on contact centre solutions. The role involves designing and building AI technologies that enhance customer interactions and streamline business operations. Key Responsibilities Develop and implement AI-driven solutions tailored for contact centre environments Collaborate with cross-functional teams to create algorithms and machine learning models Integrate new AI capabilities into existing systems to ensure seamless operations Apply automation and data analysis techniques to improve customer engagement Role Impact This position plays a direct role in transforming customer service at ncs3. By using automation and data insights, the work will influence how customers interact with the company and help shape future engagement strategies.

Become a Catalyst for Change! About Autism Resource Centre (Singapore) or ARC(S):ARC(S) is a dedicated non-profit organization committed to empowering individuals on the autism spectrum throughout their lives. Based in Singapore, we provide a comprehensive range of services and resources to address the evolving needs of the autism community, including our Employability and Employment Centre (E2C). Your Role as a Job Coach:In this pivotal position, you will play a crucial role in facilitating job training and placement for individuals with autism. Your contributions will include: Client Assessment & CoachingConducting assessments to evaluate clients’ employability strengths and areas for improvement.Monitoring clients’ performance in training and job settings to identify skills and gaps.Creating and executing individualized coaching plans using autism-friendly strategies to enhance both hard and soft skills. Collaboration with Key StakeholdersPartnering with employers to analyze job responsibilities and expectations.Identifying and implementing necessary workplace supports for clients.Documenting and reporting on client progress to stakeholders.Engaging in job shadowing for new roles assigned to clients.Collaborating with partner employers to ensure sustained job performance. Qualifications:Advanced Diploma or Bachelor’s Degree in Social Work, Psychology, Counseling, Sociology, Health Services, Education, or a related field is preferred.Willingness to travel to various offsite work locations, potentially visiting multiple sites in a single day.Exceptional verbal and written communication skills.Ability to collaborate effectively within a multidisciplinary team.Adaptability to thrive in a fast-paced and dynamic environment.A genuine passion for learning about Autism and supporting individuals with special needs.Proficiency in Microsoft Office applications. Benefits:We offer a competitive compensation package along with the advantages of a dynamic workplace that fosters professional growth and values each contribution. Note: Only shortlisted candidates will be contacted. Our organization is committed to safeguarding children and young people from harm. All applicants will undergo a comprehensive screening process prior to hire.

Autism Resource Centre (Singapore) (ARC(S)) is a dedicated non-profit organization focused on enriching the lives of children and adults on the autism spectrum. Our mission is to empower individuals to lead fulfilling and independent lives within their communities. We provide a diverse array of services and resources designed to address the evolving needs and challenges faced by the autism community.Our comprehensive continuum of care includes a Residential Programme alongside a supported living and training center. We are seeking enthusiastic and dynamic individuals to join our team and help us make a transformative impact on the lives of those we serve.As a Residential Coach, you will play a pivotal role in supporting adults on the autism spectrum. This position involves respecting and addressing our clients' choices and needs while assisting them in achieving their personal goals through empowerment, dignity, and independence.

Autism Resource Centre (Singapore) (ARC(S)) is a dedicated non-profit organization committed to empowering children and adults on the autism spectrum. Our mission is to assist these individuals in leading fulfilling and independent lives within their communities. ARC(S) provides a diverse array of services and resources tailored to address the unique needs of the autism community.As part of our comprehensive service offerings, we operate a Residential Programme alongside a supported living and training center. We welcome enthusiastic individuals to join us in making a significant difference in the lives of those we serve.As a Case Worker within our Residential Programme, your role will encompass:Planning and managing casework for clients:Acting as the primary liaison for adults and families.Conducting intake interviews and assessments across various settings.Developing personalized client plans for residential services.Maintaining accurate case records and monitoring client progress.Providing intervention services for clients in diverse environments:Supporting clients on the autism spectrum through basic counseling or mentoring.Implementing programs and activities aimed at enhancing independence and quality of life.Coordinating and collaborating with both internal and external stakeholders:Working closely with residential coaches to track and promote client progress.Collaborating with community resources to provide comprehensive support for clients and their families.

Role overview ncs3 is looking for a Senior AI Engineer based in Singapore to advance contact centre operations. The position centers on developing and deploying artificial intelligence solutions that enhance customer interactions and streamline workflows. What you will do Design, build, and implement AI-driven tools tailored for contact centre settings Collaborate with colleagues to deliver technology that supports improved customer service Apply technical expertise to projects that expand the use of AI within the industry The team Work alongside a group that values collaboration and ongoing improvement. The ncs3 team focuses on using technology to deliver reliable service and encourage innovation in contact centre solutions.

Join Our Team as the Director of Electrical Engineering!We are excited to announce a unique opportunity for a Director of Electrical Engineering specializing in Mission-Critical & Data Centres. Our company, a globally recognized engineering consultancy, is establishing its Singapore office as a strategic hub for Southeast Asia. This is an exceptional chance for a registered Professional Engineer (PE) to lead intricate technical designs and build a new regional practice from the ground up.Key Responsibilities:Engineering Design Delivery: Oversee the comprehensive design of electrical building services, encompassing low and high voltage power distribution, UPS systems, standby generators, and lightning protection.Conduct and review advanced electrical engineering calculations, including short circuit and coordination studies, along with technical specifications.Act as the Qualified Person (QP) for electrical submissions, responsible for signing and stamping drawings as a PEB-registered Professional Engineer.Manage all required statutory submissions to EMA, BCA, SCDF, and SP Group.Lead technical coordination and ensure quality assurance across multi-disciplinary project teams to maintain global standards.Practice & Team Leadership:Mentor junior engineers and contribute significantly to recruiting and developing the future electrical engineering team in Singapore. Help shape internal engineering standards, design guidelines, and QA frameworks for our regional office.Project & Client Engagement:Serve as the lead technical advisor for clients, architects, and regulatory authorities on complex electrical engineering challenges.

We are seeking a motivated and enthusiastic Junior Cloud Engineer to join our dynamic team at ncs3. In this exciting role, you will support the development and implementation of cloud-based solutions specifically tailored for our Contact Centre operations. You will work closely with experienced engineers and gain hands-on experience in cloud technologies, contributing to innovative projects that drive efficiency and enhance customer experience.

Are you ready to be part of Asia Pacific & Middle East's (APME) largest and most innovative data centre company?At AirTrunk, we are dedicated to propelling the growth of the digital landscape in our region. Our mission is to continuously innovate and deliver cutting-edge hyperscale data centres that cater to the unique needs of our clients, who are among the world's most transformative companies. Sustainability is at the core of our operations, ensuring we build for the present while securing the future.Since launching Australia's first and largest hyperscale data centres in 2017, we have rapidly expanded our footprint across the APME region, backed by significant investments, including from Blackstone. This is only the beginning of our journey.Join the A-Team at AirTrunk, where technology and ambition converge.

About the RoleJoin us at fuku as an accomplished Enterprise Sales Director, where you'll play a pivotal role in propelling revenue growth for our Data Centre (DC) solutions. This position is a pure individual contributor (IC) hunter role, concentrating on acquiring new enterprise clients, unlocking strategic accounts, and fostering enduring partnerships within the data centre ecosystem.This position demands a commercially astute, entrepreneurial leader who possesses a comprehensive understanding of the entire DC landscape—including colocation, cloud, hyperscalers, network providers, and enterprise infrastructure—and can convert this knowledge into actionable business opportunities.

AlphaSense is seeking a Head of Call Services for the APAC region, located in Central, Singapore. This leadership role centers on guiding both the strategy and daily operations of the APAC Call Services division, with a strong emphasis on customer engagement and dependable service. Key responsibilities Develop and implement service strategies that address the unique needs of the APAC market Lead and support a diverse team, focusing on their professional growth and performance Establish and nurture relationships with important stakeholders Drive initiatives to enhance customer satisfaction and contribute to business growth across the region Location The role is based in Central, Singapore.

Join the forefront of innovation as part of the Asia Pacific & Middle East's (APME) largest and fastest-growing data centre company.At AirTrunk, we are dedicated to powering the relentless growth of the region’s digital future by delivering state-of-the-art hyperscale data centres tailored to our clients' evolving needs. We are committed to sustainable practices that honor our mission today and for future generations.Since launching Australia’s first and largest hyperscale data centre in 2017, our vision has expanded rapidly, establishing a robust platform of data centres throughout the APME region. With the support of our esteemed investors, including Blackstone, we are just getting started.Become a part of the A-Team at AirTrunk, where innovation meets execution.A SnapshotThe Product Manager - OSE will be based in Singapore, reporting directly to the Director of Product Development – OSE. You will collaborate closely with the Technology team and contribute significantly in various capacities:Collaborate with Senior Product Development Managers to shape the strategic vision for the development of Owner Supplied Equipment (OSE), aligning with core business objectives.Analyze existing OSE technologies, engaging with internal teams, external consultants, and equipment vendors to enhance AirTrunk’s OSE portfolio.Partner with Senior Product Development Managers for comprehensive market research and competitive analysis to inform product strategy and development.