Business Analyst with CRM Expertise

Join the Future of Data Security with AvePoint!As the global leader in data security, governance, and resilience, AvePoint goes beyond conventional solutions to provide a strong data foundation that empowers organizations worldwide to collaborate with assurance. Our AvePoint Confidence Platform, trusted by over 25,000 customers globally, optimizes and secures critical data across platforms like Microsoft, Google, and Salesforce. With a robust ecosystem of around 5,000 partners, our solutions are accessible in more than 100 cloud marketplaces. Discover more at www.avepoint.com. Position OverviewAvePoint is in search of a skilled Business Analyst with a strong focus on CRM software projects to enhance our Client Services division.In this pivotal role, you will collaborate with business stakeholders, technical teams, and project managers to analyze business processes, capture requirements, and facilitate the successful implementation and enhancement of CRM solutions. You will be instrumental in converting business needs into functional solutions that elevate customer engagement, sales processes, and service delivery.

Responsibilities:- Partner closely with business users, compliance teams, operations, and technology groups to gather and understand KYC onboarding and CRM requirements.- Create detailed documentation of user stories, process flows, functional specifications, and acceptance criteria to facilitate seamless communication and alignment across teams.- Conduct thorough analysis of gaps, impacts, and dependencies among systems and processes to identify improvement opportunities and ensure smooth integration.- Assist in the end-to-end KYC processes, including customer identification, verification, and risk profiling, to uphold compliance and enhance operational efficiency.- Interpret and apply regulatory requirements and AML policies to ensure solutions align with compliance expectations and industry standards.- Collaborate with operations teams to streamline onboarding journeys, minimize manual tasks, and expedite customer onboarding timelines.- Evaluate CRM workflows, account management, and customer interaction data to improve customer experience and operational effectiveness.- Work alongside product and technology teams to enhance CRM functionalities, integration points, and dashboards for improved data visibility and usability.- Ensure data integrity, governance, and consistency across customer systems to support accurate reporting and compliance.

Business Analyst Position Overview As a pivotal member of our team at AvePoint, you will play a crucial role in shaping the digital transformation of internal processes and products at MAS. Your primary responsibility will be to gather, analyze, validate, specify, verify, and manage the diverse business requirements across various products. Key Responsibilities Oversee the Business Requirements and Functional Solution aspects, defining the problem scope and developing business cases to address identified challenges. Document user requirements and user stories, evaluate alternatives, and recommend optimal solutions tailored to our needs. Conduct thorough business analysis. Business Analysis Planning and Monitoring: Identify stakeholders and methodologies to effectively manage, track, and trace requirements. Enterprise Analysis: Clarify business needs, define solution scope, and create compelling business cases. Elicitation: Explore, identify, and document business needs comprehensively. Requirements Analysis: Assess current states, analyze stakeholders' stated requirements, and elaborate on them to define business needs accurately. Solution Assessment and Validation: Evaluate alternatives to identify the best-fit solutions, recognize gaps, and suggest necessary adjustments. Assess deployed solutions to confirm they meet original needs effectively. Utilize Agile methodologies and principles to enhance project delivery, emphasizing continuous improvement and cross-functional collaboration. Review and assess testing scenarios, test cases, and reports to ensure comprehensive test coverage and effective execution. Manage conflicts, issues, and changes to keep stakeholders and the project team aligned on solution scope while effectively communicating expectations. Facilitate collaboration and coordination between internal MAS teams and third-party teams as needed. Work closely with third-party vendors to monitor and assess progress on key delivery and payment milestones, ensuring compliance with service levels outlined in contractual agreements. Coordinate review and sign-off processes with internal MAS teams to ensure alignment. Perform tasks as assigned by the Program Manager/Program Directors.

Join Our Team!AvePoint is in search of a talented Business Analyst with Salesforce expertise to be a part of our dynamic Customer Success division. If you have a knack for transforming business requirements into technical solutions and aspire to contribute to a rapidly evolving global software company, we would love to connect with you.Your Role: In this position, you will collaborate closely with internal teams and external clients to evaluate business processes and systems, specifically within Salesforce platforms. Your responsibilities will encompass gathering and articulating requirements, architecting solutions, and facilitating successful project execution to enhance business outcomes and user engagement.

Join our dynamic team as a Business Systems Analyst specializing in ArcGIS. In this role, you will leverage your analytical skills to enhance our GIS systems, collaborating with cross-functional teams to ensure optimal performance and user satisfaction. You will be responsible for gathering and analyzing requirements, developing solutions, and supporting system implementations.

Join Accion Labs as a Senior Dynamics XRM Technical Analyst, where you will leverage your expertise in CRM development to enhance and optimize our clients' business processes. In this role, you will be responsible for implementing and customizing Dynamics 365 solutions, ensuring seamless integration and functionality that meets the unique needs of our diverse clientele. Your ability to analyze requirements, design solutions, and troubleshoot issues will be key to delivering exceptional service and driving project success.

Join our dynamic team at Accion Labs as a Junior Business Analyst, where you will have the opportunity to drive impactful business solutions. In this role, you will assist in analyzing business processes, gathering requirements, and collaborating with stakeholders to enhance operational efficiency.You will be part of a collaborative environment that values innovation and forward-thinking. This position requires a keen analytical mind and a passion for problem-solving.

Join our dynamic team as a Project Analyst specializing in Banking, where your expertise in Python will play a pivotal role in our Loan Origination System projects. This is a 1-Year Contract position based in the heart of Central Singapore, with opportunities for renewal.In this role, you will:- Engage with internal stakeholders to configure credit rules and prepare test pools for unit testing.- Facilitate User Acceptance Testing (UAT) by resolving user and IT inquiries related to credit rule configurations.- Utilize an in-house batch testing tool to assist in UAT.- Collaborate with IT teams to ensure prompt project delivery.- Monitor and manage UAT defects, ensuring they are addressed swiftly and communicated effectively.

ncs3 seeks a Business Analyst in Singapore to examine how the business operates and identify ways to improve processes. This position works directly with teams from different parts of the company, aiming to find practical solutions that increase efficiency and support innovation. Role overview This role centers on evaluating current business practices, analyzing where improvements can be made, and collaborating with colleagues to implement changes. The focus is on making daily operations smoother and helping the company adapt to new opportunities. Collaboration Expect to work alongside various teams, sharing insights and gathering input to ensure solutions fit real needs. Communication and teamwork are essential, as changes often affect multiple departments.

Encora is looking for a Business Analyst based in Singapore to connect business operations, technology teams, and regulatory groups. This position focuses on coordinating projects and ensuring that execution aligns with company policies and procedures. What you will do Coordinate with stakeholders to move projects forward, ensuring effective communication and collaboration. Oversee project execution, keeping work within planned scope, budget, and timeline. Maintain compliance with company policies and procedures during all project phases. Track project outcomes, address conflicts, and manage dependencies as they arise. Analyze how business operations and technology systems interact and depend on each other. Conduct risk assessments and recommend ways to reduce potential issues. Support testing efforts by analyzing defects and tracking progress. Review business processes to spot opportunities for AI integration. Work with business sponsors, product managers, data scientists, and technology partners to turn business needs into workable solutions. Perform data analysis to support decision-making and confirm AI model readiness. Apply knowledge of associative data modeling, predictive analytics, text analytics, classification, and data exploration. Help create business requirement documents, process maps, data dictionaries, user stories, and use case benefit explanations with stakeholders. Requirements Bachelor’s degree in Computer Science or a related field. At least 4 years of relevant experience, ideally within a financial institution. Comfortable splitting time between project management (40%) and business analysis tasks (60%). Experience with Trade Finance Products or Operations is highly valued. This role offers the chance to work closely with a range of teams and contribute to projects that shape how business and technology come together at Encora.

Join our dynamic team as a Business System Analyst specializing in Pega. In this pivotal role, you will leverage your expertise to analyze and enhance business systems, ensuring seamless integration and optimization of processes. Collaborate with cross-functional teams to gather requirements, design solutions, and implement changes that drive business success.We are looking for a proactive individual who thrives in a fast-paced environment and is passionate about utilizing technology to solve complex business challenges.

OverviewJoin AvePoint, a leader in enterprise software solutions, as a Business Analyst in our Client Services division. We are looking for a skilled professional who can bridge the gap between business needs and technology.Your Key Responsibilities:Gather and document business requirements for software development projects.Analyze requirements and prepare deliverables including Business Requirements Documents, Use Cases, and design specifications.Translate complex technical concepts into clear, understandable business language for diverse audiences.Collaborate proactively with internal teams and external stakeholders to assess information needs and functional requirements.Work closely with developers and subject matter experts to establish a technical vision, addressing trade-offs between usability and performance.Assist project managers and team members in planning project deliverables, scope, and timelines.

The Senior Business Analyst plays a pivotal role in analyzing business processes and automated systems related to Salesforce projects. You will be responsible for creating detailed As-Is and To-Be process descriptions, facilitating requirement gathering, and leading analysis activities. As part of this role, you will prepare and deliver crucial communications, engage in testing activities, and support the solution design for both internal and external initiatives.Your Responsibilities Include:Elicit and document business requirements for Salesforce projects, enhancements, and integrations.Analyze and assess existing business processes, proposing innovative Salesforce-driven solutions.Prepare comprehensive deliverables such as Business Requirements Documents (BRDs), Use Cases, process flows, and interface designs.Translate complex technical concepts into clear business terms to effectively bridge the gap between stakeholders and technical teams.Collaborate closely with Salesforce developers, architects, and subject matter experts to define the technical vision and assess trade-offs between usability and performance.Assist the project manager, product manager, and broader team in planning deliverables, defining scope, managing schedules, and ensuring execution.Engage in testing tasks, including test case development, user acceptance testing (UAT), and defect management.

Join our innovative team at NCS3 as a Business System Analyst. In this role, you will play a pivotal part in analyzing business processes and implementing effective technological solutions. Collaborate with cross-functional teams to gather requirements, develop strategies, and enhance overall system performance.This position is ideal for analytical thinkers who are passionate about technology and its impact on business efficiency. If you thrive in a dynamic environment and are eager to contribute to exciting projects, we want to hear from you!

Embark on a rewarding journey with ASM, where cutting-edge technology seamlessly integrates with a collaborative culture.With over 55 years of pioneering advancements, ASM stands at the forefront of innovation, driving what’s possible in technology. Our diverse workforce of more than 4,500 employees from 70 nationalities is integral to advancements in 5G, cloud computing, AI, and autonomous driving. We are committed to diversity, inclusion, and sustainability, making a positive impact on the world. Our development programs are tailored to support your growth, enabling you to push the boundaries of innovation and unlock your potential.What You'll DoWe are looking for an energetic and innovative Senior Business Analyst II based in Singapore to spearhead process improvements, data transformation, and AI adoption initiatives while supporting daily finance operations within Global Operations (GOPS). The ideal candidate is detail-oriented and hands-on, possessing a blend of business acumen, financial best practices knowledge, and an analytical mindset. You will extract crucial insights from large data sets and propose clear, data-driven solutions. The role requires collaboration with diverse stakeholders globally to address business challenges; thus, excellent communication skills are essential. This position reports to the Director of Business Control and collaborates closely with GOPS Finance Business Partners, the Finance Shared Service team, and other Business Units.

Join our dynamic team as an AML Business Analyst where you will play a pivotal role in enhancing our compliance strategies. You will leverage your analytical skills to assess risks and ensure adherence to AML regulations. This position allows you to work closely with cross-functional teams, contributing to the development and implementation of effective AML programs.

Encora is seeking an experienced Business Analyst based in Singapore to strengthen its Governance, Risk, and Compliance (GRC) initiatives. This role focuses on mapping complex data relationships, refining requirements, and supporting collaboration between business and technical teams. Key responsibilities Data relationship mapping: Identify and document how GRC entities, such as Risks, Controls, Regulations, and Activities, interact. Define cardinality, set business rules, and create entity-relationship diagrams (ERDs) and data flow diagrams to visualize data structures. Requirements elaboration: Translate high-level business requirements into detailed functional specifications. Define data validation rules, clarify business logic, and document metadata needs for the data repository. Stakeholder collaboration: Lead workshops with subject matter experts to gather insights and validate data models. Act as a bridge between business and technical teams to ensure everyone shares the same understanding. Documentation: Develop and maintain a data dictionary, business glossary, and data lineage documentation to support clarity and long-term maintainability. Prepare user stories and acceptance criteria to guide development teams. What you will work on Designing and documenting relationships within GRC data. Defining and clarifying business and data requirements. Facilitating communication between stakeholders and technical staff. Maintaining detailed documentation to support ongoing projects.

Join our dynamic team as an IT Business Analyst, where you'll play a crucial role in shaping IT projects and adapting to evolving business needs across the Asia-Pacific region. Reporting directly to the IT Business Engagement Manager (APAC), you will collaborate with various business units, IT teams, and external vendors to effectively gather and document requirements, support solution implementation, and drive the successful delivery of IT initiatives.We are seeking a highly analytical, detail-oriented individual with hands-on experience in business analysis, application support, and project management. You will be pivotal in delivering impactful IT solutions that align with our corporate objectives.Key Responsibilities:Engage with stakeholders to capture and translate business needs into technical requirements.Conduct thorough analyses including data reviews, business process mapping, and system flow documentation; facilitate workshops to gather insights.Prepare for and oversee testing phases—design test scenarios, coordinate feedback sessions, and assist in deployment.Collaborate with IT teams and vendors across the APAC region to identify optimal solutions, define project scopes, and manage timelines and deliverables.Keep stakeholders updated on project progress and key milestones.Provide application support by troubleshooting issues and coordinating with IT and vendor teams for timely resolution.Serve as the liaison between end users and the technical development team to clarify functional requirements.Assist in vendor management for system upgrades, maintenance, and ongoing support.

We are seeking a skilled SAP CRM Consultant to join our dynamic team at Accion Labs. In this role, you will leverage your expertise in SAP Customer Relationship Management to enhance our clients' business processes and drive customer engagement. You will collaborate with cross-functional teams to implement CRM solutions that optimize customer interactions and improve overall satisfaction.

Join our dynamic team at Accion Labs as a Java Business System Analyst, where you will leverage your technical expertise and analytical skills to create and enhance business solutions. In this pivotal role, you will collaborate with cross-functional teams to analyze business requirements, design innovative solutions, and ensure smooth implementation of Java-based systems.