About the job
Key Responsibilities:
Local Governance:
· Lead and advocate for initiatives aimed at enhancing risk management and fortifying internal controls within the organization.
· Collaborate with central teams to execute audits and ensure adherence to all applicable regulations and standards.
· Maintain full compliance of all local operations with regulatory standards, upholding the highest levels of integrity and accountability.
Credit Management:
· Effectively resolve customer disputes to ensure satisfaction and nurture robust business relationships.
· Supervise and manage the review of orders placed on credit blocks, ensuring prompt and accurate processing.
· Monitor and manage overdue receivables, implementing strategies to mitigate delinquency and improve cash flow.
Direct Purchasing:
· Oversee purchasing activities in countries lacking dedicated personnel, facilitating seamless procurement processes.
· Manage Local-for-Local transactions, demo goods, and indirect purchasing to ensure cost-efficiency and effectiveness.
· Efficiently assign FI invoices in APM, ensuring accurate and timely financial processing.
Customer Escalation Support:
· Deliver exceptional support for resolving customer escalations, ensuring high levels of customer satisfaction.
· Address delivery complaints, payment issues, warranty matters, and contractual concerns with urgency and meticulous attention to detail, preserving positive customer relationships.
Pricing & Contract Management Support:
· Aid in the development, review, and negotiation of customer contracts to secure favorable terms and compliance.
· Support the creation and upkeep of pricelists, ensuring they remain current and accurate.
· Guarantee accurate net pricing for selected customers, maintaining competitive and fair pricing strategies.
· Administer performance criteria and partner level discounts in SAP, optimizing financial performance and partner relations.
Comprehensive Reporting:
· Generate insightful Monthly Sales Associate Performance Reports to track and analyze individual and team performance.
· Conduct detailed Point of Sales (Tier2) Reporting, providing valuable data insights for strategic decision-making.
· Perform ad-hoc sales analytics to gain deeper customer insights and support sales strategies.
· Manage essential external reporting obligations for government, customers, and regulators, ensuring compliance and accuracy.
Cost Controlling:
· Spearhead cost center controlling activities, including Month End Close (MEC), Year-End Close (YEC), Business Planning (BP), and Financial Controlling (FC).
· Implement and monitor cost-saving initiatives to enhance financial efficiency and reduce expenditures.

