About the job
About Rain
At Rain, we are pioneering the future of payments globally. Our innovative team is composed of seasoned builders and founders who are passionate about creating seamless financial solutions. Our infrastructure enables the real-world application of stablecoins, facilitating card transactions, cross-border payments, B2B purchases, remittances, and beyond. We collaborate with fintechs, neobanks, and other institutions to bring forth global, inclusive, and efficient solutions. Join us at our hypergrowth company, backed by leading investors in fintech and crypto, and be a part of shaping a borderless financial landscape.
Our Ethos
We foster a culture of openness and collaboration. Here, you have the freedom to grow into a role that aligns with your aspirations. Every team member, irrespective of their position, is encouraged to contribute ideas that impact our company’s vision and roadmap.
Role Overview
We are on the lookout for a meticulous and analytical Account Manager to become an integral part of our team. This role is pivotal in ensuring new companies are effectively onboarded onto our platform and thrive while utilizing Rain’s offerings. You will collaborate closely with cross-functional teams, including operations, compliance, and sales, to provide our partners with a streamlined experience and robust support.
Key Responsibilities
- Manage the entire customer lifecycle post-sale, from onboarding to adoption, renewal, and expansion.
- Work with internal teams to identify customer needs and customize solutions for successful onboarding and integration.
- Drive revenue growth by pinpointing use-case expansion, upselling/cross-selling opportunities, and overseeing renewals and commercial contracts.
- Evaluate product performance and monitor metrics to discover areas for enhancement during the onboarding phase.
- Assist in designing and implementing onboarding workflows for new business customers.
- Deliver data-driven insights to optimize the user experience and ensure companies maximize their use of Rain’s products.
- Collaborate with product managers to define onboarding business requirements and create user stories.
- Utilize analytics tools to assess and report on the success of onboarding initiatives.

