Data Center Support Specialist

About Us:xcellink is seeking dedicated and skilled individuals to join our team as Data Center Support Specialists. In this pivotal role, you will utilize your knowledge and skills to protect information systems and facilitate secure operational practices.Key Responsibilities:Colocation Room Control: Conduct regular inspections of the colocation area based on a scheduled timetable. Document the status of essential zones and react promptly to any anomalies by notifying the relevant personnel.Guided Access: Assist visitors lacking Personal ID cards by providing appropriate guidance and directions.Monitoring System Management: Quickly respond to alerts generated by the customer device monitoring system, taking necessary actions to resolve the issues.Data Center Entry/Exit Management: Oversee entry requests by reviewing applications from internal staff or customers to ensure compliance with access protocols.Shipping Management: Receive and verify shipping requests, properly store and label parcels for future reference, and coordinate with delivery services for parcel dispatch.Receiving Management: Process incoming applications, confirm schedules as required, receive packages from shipping services, store them appropriately, and distribute them to customers.Common Facility Management: Efficiently manage and organize usage schedules to ensure seamless operations and optimal resource utilization.Rental Item Management: Perform nightly inspections to ensure all rental items, such as tools and monitors, are accounted for and in good condition, requesting repairs or cleaning as necessary.Carry-in/Out Management: Oversee the process of handling carry-in/out requests, ensuring scheduling and documentation are accurately maintained.Remote Hands Services: Provide basic remote assistance by responding to customer requests via phone or email, ensuring all preconditions are met before executing tasks, and keeping detailed logs for billing purposes.Customer Notifications: Regularly inform customers about important updates and changes.

About Xcellink Xcellink delivers comprehensive data center services with a focus on secure and reliable operations. The team values expertise and a proactive approach to protecting information systems. The company is seeking a Data Center Support Specialist based in Serangoon North, North East, Singapore. Role Overview The Data Center Support Specialist plays a key part in maintaining secure, smooth data center operations. This role involves direct interaction with both systems and people, supporting daily activities and upholding strict protocols. Main Responsibilities Colocation Room Management: Patrol the colocation area on a set schedule, document the state of critical zones, and report or address any irregularities. Visitor Assistance: Guide visitors who lack Personal ID cards, helping them obtain support and directions as needed. Monitoring System Oversight: Respond promptly to alarms from the customer device monitoring system and take appropriate corrective actions. Data Center Access Management: Review and process pre-entry requests from staff and customers, ensuring all access protocols are followed. Shipping Oversight: Receive, verify, and register shipping requests; store and tag parcels; coordinate with delivery companies as required. Receiving Coordination: Manage receiving applications, verify schedules, accept parcels, store them, and distribute to customers. Facility Management: Organize and manage facility usage schedules to support smooth operations and make the best use of resources. Rental Item Supervision: Check nightly on the availability and condition of rental items such as tools and monitors, arranging cleaning or repairs as necessary. Carry-in/Carry-out Management: Oversee the intake, verification, and scheduling of carry-in and carry-out requests, ensuring proper documentation is maintained. Remote Hands Services: Provide remote assistance for customer requests received by call or email, confirm all conditions are met before performing tasks, and log activities for billing. Customer Notifications: Keep customers informed about system updates and operational changes on a regular basis.

About Us:Xcellink is a prestigious Fortune 500 IT Services Leader that leverages cutting-edge technology to deliver mission-critical IT solutions that drive significant business results. We pride ourselves on being an Employer of Choice, dedicated to nurturing a culture of inclusion, belonging, and corporate responsibility right here in Singapore.Your Role:Colocation Room Oversight: Conduct regular inspections of the colocation room as per a set schedule, documenting the condition of critical areas and addressing or reporting any discrepancies to the relevant personnel.Visitor Guidance: Assist visitors without Personal ID cards, ensuring they receive the necessary support and directions.Monitoring System Management: Respond swiftly to alerts from the customer device monitoring system, taking appropriate actions to resolve any issues.Data Center Access Management: Oversee entry applications by reviewing pre-entry requests from staff or clients to ensure compliance with access protocols.Shipping Coordination: Manage incoming and outgoing shipments by receiving, verifying, and registering shipping requests, storing and tagging parcels for future reference, and coordinating with delivery services.Receiving Oversight: Check and register incoming packages from shipping companies, ensuring proper storage and tagging for customer retrieval.Facility Management: Efficiently manage and schedule the use of common facilities to optimize resource utilization.Rental Item Oversight: Verify the presence and condition of rental items nightly, ensuring cleanliness and the request for repairs when necessary.Carry-in/Carry-out Management: Facilitate the process of checking and scheduling carry-in/out requests, ensuring proper documentation.Remote Support Services: Provide essential remote assistance by addressing customer requests via calls or emails, ensuring all conditions are fulfilled prior to performing operations, and maintaining logs for billing purposes.

About Us:Xcellink is seeking dynamic and motivated individuals to join our team as Data Center Support Specialists. In this critical role, you will utilize your skills to protect information systems and facilitate secure operations in our data center.Your Responsibilities:Colocation Room Management:Conduct regular inspections of the colocation area based on a set schedule, documenting the state of essential zones and reporting any anomalies to the relevant personnel.Visitor Guidance:Assist visitors without Personal ID cards, ensuring they receive the necessary support and directions.Monitoring System Oversight:Quickly respond to alerts generated by the customer device monitoring systems, ensuring timely resolution of issues.Customer Entry Management:Process entry requests by reviewing applications from internal personnel or customers to guarantee adherence to established access protocols.Shipping Oversight:Receive, verify, and log shipping requests, manage parcel storage and tagging, and coordinate with delivery services.Receiving Management:Handle incoming deliveries, ensure proper registration of receiving applications, and manage parcel storage before handing them to customers.Facility Management:Efficiently manage and schedule the use of common facilities to optimize resources and maintain smooth operations.Rental Item Oversight:Verify the availability and condition of rental items such as tools and monitors on a nightly basis, ensuring items are cleaned or repaired as needed.Carry-In/Out Management:Oversee the process of managing carry-in/out requests, ensuring proper scheduling and documentation.Remote Hands Service:Provide basic remote support services by addressing customer requests and maintaining operational logs for billing purposes.Ensure run books are organized and accessible for operational effectiveness.Customer Notifications:Regularly inform customers of updates and relevant information regarding their services.

About Us:As a Fortune 500 leader in global IT services, we harness technology to deliver mission-critical IT solutions that drive substantial business outcomes. We pride ourselves on being an Employer of Choice, committed to cultivating a workplace that values inclusion, belonging, and corporate responsibility within Singapore.Position Overview:We are seeking a dedicated Data Center Support Specialist to oversee various operations within our colocation facilities. This role requires a proactive approach to monitoring, access control, and logistics management to ensure seamless service delivery.Colocation Room Oversight: Conduct regular inspections of the colocation area, documenting conditions and promptly addressing any discrepancies.Visitor Management: Guide visitors without ID cards, ensuring they are assisted and directed appropriately.System Monitoring: Respond swiftly to alerts from the customer monitoring system, ensuring timely resolution of issues.Access Management: Review and manage entry applications from internal staff and customers, adhering to established access protocols.Shipping and Receiving: Handle shipment applications by verifying, registering, and managing packages while coordinating with delivery personnel.Common Facilities Management: Schedule and manage common facility usage to optimize resource allocation.Rental Item Oversight: Verify the condition and availability of rental items, ensuring necessary repairs or cleaning are carried out.Remote Hands Support: Provide basic remote assistance by handling customer requests and maintaining logs for billing purposes.

About Us:Xcellink is a Fortune 500 global leader in IT services, harnessing technology to deliver mission-critical IT solutions that drive significant business outcomes. As an Employer of Choice, we are dedicated to cultivating a culture of inclusion, belonging, and corporate social responsibility in Singapore.Position Overview:We are seeking a diligent Data Center Support Specialist to join our team. The successful candidate will play a vital role in maintaining the operational integrity of our colocation facilities through a series of critical responsibilities:Colocation Room Oversight: Conduct regular patrols of the colocation area, documenting the condition of critical zones and reporting any anomalies.Visitor Management: Assist visitors without Personal ID cards, providing necessary guidance and directions.Alarm Response: Address alerts from our monitoring system promptly, taking appropriate action to resolve reported issues.Access Management: Review and manage entry applications to ensure compliance with access protocols.Shipping and Receiving: Oversee the management of shipping applications, including receipt and registration of parcels, checking delivery slips, and coordinating with delivery services.Facility Coordination: Effectively manage common facilities and rental items, ensuring their availability and proper condition.Remote Hands Support: Provide basic remote assistance as needed, maintain accurate operation logs, and manage run books for operational efficiency.