Product Support Representative I jobs in Seoul – Browse 198 openings on RoboApply Jobs

Product Support Representative I jobs in Seoul

Open roles matching “Product Support Representative I” with location signals for Seoul. 198 active listings on RoboApply Jobs.

198 jobs found

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companydev2 logo
Full-time|On-site|Seoul

Join our dynamic team at dev2 as a Product Support Representative I. In this role, you will be the front line of support for our valued customers, assisting them with their inquiries and enhancing their experience with our products. Your dedication and problem-solving skills will be crucial in ensuring customer satisfaction and loyalty.

Jan 30, 2023
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companyNotion Labs Inc. logo
Full-time|On-site|Seoul, South Korea

Join Notion Labs Inc. as a Product Support Specialist, where you'll play a vital role in delivering exceptional customer experiences. In this dynamic position, you will engage with our users, help troubleshoot issues, and ensure they maximize the value of our product. Ideal candidates possess strong communication skills, a passion for technology, and a commitment to customer satisfaction.

Mar 23, 2026
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companyNielsen logo
Full-time|Hybrid|Seoul

The Customer Support Specialist I acts as the essential liaison for addressing inquiries from diverse B2B clients, including broadcasters, advertising agencies, and digital media representatives utilizing Nielsen's data. This position entails analyzing technical and data-centric inquiries that arrive via the ticketing system, providing direct solutions, or collaborating with our global product and technology teams to ensure accurate resolutions for our clients.Role SummaryThe Customer Support Specialist serves as the primary point of contact for resolving inquiries from various B2B clients, including broadcasters, advertising agencies, and digital media representatives, who utilize Nielsen's data. This role involves analyzing technical and data-related inquiries received through the ticketing system to provide direct solutions or collaborating with global product and technology teams to deliver accurate resolutions to clients.Please note that we offer a flexible hybrid model. The number of in-office days can be coordinated with the team lead.Job ResponsibilitiesCustomer Inquiry Response & Resolution (Tier 1 Support):Deliver first-level responses and troubleshoot service usage and data-related issues received via phone, email, and the ticketing system.Provide installation guides and usage instructions for Nielsen's media analysis software (Arianna, Spotwatch, etc.).Issue Management & Escalation:Identify complex technical problems or data discrepancies and escalate them to internal Product and Operations teams or the global technical support team while tracking progress.Customer Experience Improvement Activities:Analyze inquiry types to update FAQs and the User Manual (Knowledge Base).Conduct regular Voice of Customer (VOC) analysis and derive improvement ideas to enhance service satisfaction.Client Database Management:Manage client contract information and user permissions; create and manage service access accounts.Deliver daily audience rating reports weekly (early morning shift from 5:30-13:00, including weekends).Position OverviewThe Customer Support Specialist is responsible for resolving inquiries from various B2B customers who utilize Nielsen's data, including broadcasters, advertising agencies, and digital media representatives. This role requires analyzing technical and data-related inquiries through our ticketing system, providing direct solutions, or collaborating with global product and technology teams for accurate client resolutions.

Feb 9, 2026
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companyDatadog logo
Full-time|Hybrid|Seoul, South Korea

Join our dynamic team at Datadog as a Technical Support Engineer I-II, where you will become a vital in-house product expert. Our Technical Solutions Team is dedicated to educating potential customers and ensuring the satisfaction and success of our existing clientele, supporting Datadog's global expansion. Through multi-channel technical support, demos, and presentations, you will share your technical and product expertise with customers. By joining our team, you will not only face exciting challenges but also witness your contributions to Datadog firsthand.At Datadog, we cherish relationships built through office culture, collaboration, and creativity. We operate a hybrid work environment that allows our employees to achieve the ideal work-life balance.Key ResponsibilitiesEngage with customers through various channels (ticketing systems, live chat, screen sharing tools) to identify and resolve technical support requests while continuously educating them on platform usage.Reproduce technical issues and gain in-depth knowledge of Datadog’s over 600 integrations.Participate in internal discussions regarding product features, informed by feedback gathered from customer interactions.Receive training to become a knowledgeable expert in one or more areas of Datadog’s product suite.Work in the Datadog office 3-5 days a week.QualificationsDegree in Computer Science/Engineering or a Bootcamp graduate.Active contributor to open source projects (code, bug reports, etc.) and engineering communities (meetups, etc.).Self-motivated, detail-oriented, and eager to learn continuously.Critical thinker with a customer-centric approach.Effective written and verbal communicator.Programming experience with a foundational knowledge of Linux.Willingness to work shifts when weekend availability is required.At Datadog, we value individuals from all backgrounds. Not everyone may meet all the qualifications listed above on their first day. If you are passionate about technology and eager to grow your skills, we encourage you to apply.Benefits and GrowthExceptional onboarding experience.Comprehensive global benefits.Mentorship and buddy programs for internal networking.New hire stock equity (RSU) and employee stock purchase plan (ESPP).Ongoing professional development, product training, and career path opportunities.An inclusive corporate culture with opportunities to participate in community guilds and inclusion talks.Benefits and growth may vary depending on the country of employment and the nature of employment with Datadog.

Feb 25, 2026
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companyDatadog logo
Full-time|Hybrid|Seoul, South Korea

Join the Technical Solutions team at Datadog, where we are the in-house experts dedicated to empowering potential clients and ensuring the satisfaction of our current customers. Our mission is to facilitate Datadog's global expansion through education and exceptional support. As a member of our team, you'll engage with customers using various channels, including ticketing systems, live chats, and screensharing tools, to resolve technical issues and enhance their experience with our platform.At Datadog, we value a collaborative office culture that fosters creativity and strong relationships. Our hybrid workplace model allows Datadogs to achieve a work-life balance that suits their individual needs.

Feb 25, 2026
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companyWildBrain logo
Full-time|On-site|Seoul

Are you a passionate and innovative professional with a knack for developing consumer products? Join WildBrain as a Product Development Manager and take the lead in shaping exciting new offerings for our diverse audience. In this role, you will collaborate closely with cross-functional teams to drive product strategy, oversee development processes, and ensure alignment with market trends.Your expertise will guide the product lifecycle from concept to launch, allowing you to make a significant impact in the consumer products sector. We are looking for someone who thrives in a fast-paced environment and is eager to contribute to our mission of engaging families through quality content.

Mar 25, 2026
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companyToss logo
Full-time|On-site|Seoul

Join us as a Product Owner at Toss and play a critical role in driving the success of our products.The Product Owner at Toss is embedded within a silo or team that is dedicated to developing specific services.Depending on the nature of the product, teams are grouped into silos comprising around five members, including product designers, developers, and data analysts. Larger teams are formed for products that are more mature or complex.Our Product Owners come with diverse backgrounds, boasting practical experience ranging from 3 to over 10 years, having worked in startups, large enterprises, consulting firms, and more.As a Product Owner, your role will include:Establishing and striving to achieve biannual goals for your team or silo to ensure product success.Making key decisions regarding business direction, revenue, and monetization while collaboratively defining the best strategic direction with team members.Defining key performance indicators for products, designing business models, and driving actionable items.Finding Product-Market Fit through hypothesis formation, data-driven experimentation, hypothesis validation, and continuous iteration.Identifying problems based on customer needs and business impact, and translating these into tasks while clearly communicating complex issues and solutions to stakeholders, guiding them towards long-term goals.Taking on a leadership role akin to a startup CEO by identifying and resolving challenges firsthand, experiencing both success and failure.We are looking for candidates who:Have experience in defining and solving problems from the customer's perspective.Are adept at resolving complex issues based on data.Possess the drive to persistently seek solutions even in challenging situations.Have experience creating results or learning from failures through agile processes.Ideally have startup experience managing everything from business planning and product development to organizational operations.Services you might oversee include:Platform Division: Develop services related to the home screen visited by 29 million Toss users.Foundation Division: Create essential common services for Toss, including authentication, risk management, business memberships, and remittances.Growth Division: Focus on user growth, retention, and monetization related services, particularly through data-driven customer analysis.Pay Domain: Build the easy payment service 'Toss Pay,' developing innovative payment solutions and services to grow user engagement.Commerce Domain: Oversee 'Toss Shopping' within the Toss app, launching a variety of services designed to enhance user choice and experience.Financial Marketplace Domain: Manage intermediary services related to loans, cards, accounts, and insurance while collaborating with various partners to provide competitive financial products.

Mar 9, 2026
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companyTransPerfect logo
Full-time|On-site|seoul, Seoul-teukbyeolsi, South Korea

Join Our TeamTransPerfect, a leader in global communications, is on the lookout for a dynamic and detail-oriented Helpdesk Support Specialist to become part of our vibrant Seoul office. This role is perfectly suited for an IT professional who has a minimum of 3 years of technical support experience and thrives in a fast-paced, international corporate environment. The successful applicant will deliver hands-on technical support, ensure seamless IT operations on a daily basis, and work collaboratively with global IT teams to provide exceptional service.Your ProfileYou are a proactive, client-oriented expert who takes pride in delivering top-notch IT assistance. You love troubleshooting, are excited to learn about new technologies, and enjoy collaborating with colleagues from various global offices.Key Attributes:A creative thinker – inquisitive, resourceful, and eager to explore effective solutions.A hard worker – dependable, organized, and committed to excellence.An innovator – receptive to improvements, new concepts, and efficient working methods.Main ResponsibilitiesDeliver outstanding IT support to TransPerfect employees in the Seoul office and other global locations.Install, configure, and maintain Windows and macOS systems, including hardware, software, and peripheral devices (printers, scanners, USB devices, etc.).Respond swiftly to daily support requests, ensuring prompt and effective resolution of issues.Diagnose, assess, and resolve desktop hardware and software problems for a diverse user base.Maintain comprehensive documentation and an accurate inventory of computing equipment and peripherals.Escalate complex technical issues to senior IT personnel or management when necessary.Build, image, and deploy new desktops and laptops in accordance with company standards.

Nov 17, 2025
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companyNotion Labs Inc. logo
Full-time|On-site|Seoul, South Korea

Join Notion as an Enterprise Technical Support Specialist, where you'll play a crucial role in ensuring our enterprise clients receive exceptional support and solutions. You will work directly with customers, providing technical guidance, troubleshooting issues, and ensuring the optimal use of our platform. Your expertise will help enhance customer satisfaction and drive user adoption.

Mar 11, 2026
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companyToss logo
Full-time|On-site|Seoul

Join Us as a Technical Product Owner! As a Technical Product Owner at Toss, you will be part of the Domain Platform Team within the Platform Tribe. Your role will involve designing structures to create domain servers that are fast and flexible, aiding each silo to operate more efficiently. You will define technical challenges to enhance the platform's stability and scalability, collaborating to enable our product teams to move ten times faster. What You'll Do: Establish bi-annual goals for silos and teams to ensure the success of assigned products. Take ownership of product direction and strategy, formulating objectives through extensive discussions with team members to determine the best path forward. Identify and swiftly resolve technical issues to drive long-term product growth and create significant business impact. Clearly communicate complex problems, solutions, and individual roles to various stakeholders, ensuring everyone is aligned toward common goals. Manage technology-driven products, communicating in a language understood by engineers to improve and succeed with the product. Experience the journey akin to a startup CEO by identifying and solving issues firsthand, gaining insights from both successes and failures. Ideal Candidates: Possess a strong understanding of technology-based web/app services. Have experience leading complex technical products. Experience in contemplating beyond mere implementation to include technical direction and structure. Have a background in coordinating and resolving complex technical issues across multiple domains. Possess an analytical mindset capable of solving intricate problems based on data. Have a track record of finding solutions even in challenging situations. Have experience creating outcomes in an agile manner or learning from failures. Experience managing all aspects of a startup, from business planning to product development and organizational operations. Important Notes: This position is tailored for those eager to drive product success based on technological understanding. Resume Tips: Please present your experience in a clear structure that reflects the flow of problem definition, hypothesis establishment, execution, validation, and results. Focus on the outcomes you have achieved rather than merely listing duties, including insights gained during the process. The Journey to Joining Toss: Application > Job Interview > Cultural Fit Interview > Reference Check > Compensation Discussion > Final Acceptance and Onboarding

Mar 9, 2026
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companyToss Careers logo
Full-time|On-site|Seoul

As a Product Operations Manager at Toss Careers, you will play a crucial role in optimizing product performance, enhancing user experience, and driving operational excellence across our product lines. You will collaborate closely with cross-functional teams to ensure the seamless delivery of products that meet our users' needs. Your analytical mindset will help identify areas for improvement, and your leadership skills will guide the team towards achieving our strategic goals.

Mar 9, 2026
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companyToss logo
Full-time|On-site|Seoul

We are excited to share details about the position you will be joining! As a Technical Product Owner at Toss, you will be part of a dedicated silo or team that drives the success of technology-based products. Silos consist of small teams of around five members, including product designers, developers, and data analysts, while larger teams are formed for products with higher maturity or complexity. Here are the responsibilities you will take on: Establish and strive towards biannual goals for your team or silo to ensure the success of your assigned product. Make decisions regarding business direction, revenue, and monetization, and formulate objectives and strategies through extensive discussions with team members to set the 'best direction'. Define key performance indicators for the product, design business models, and drive actionable initiatives. Establish valid hypotheses, conduct data-driven experiments and validations, and iterate to achieve Product-Market Fit and enhance the product. Define problems based on customer needs and business impact, break them down into tasks, and communicate complex issues and solutions clearly to various stakeholders, guiding towards long-term goals. Lead the success of technology-based products by communicating effectively with engineers in a shared language. Experience the challenges of a startup CEO by identifying and solving problems directly, gaining insights from both successes and failures. We are looking for someone who: Has a strong understanding of technology-based web/app services. Has experience leading complex technical products. Has a background in defining and solving problems from a customer perspective. Can tackle complex issues using data-driven approaches. Possesses the determination to find solutions even in challenging situations. Has experience creating results in an agile environment or learning from failures. Would benefit from startup experience covering business planning, product development, and organizational operations. Here’s an overview of the services you will be responsible for: Platform Division: Creating the home screen and related services used by 29 million Toss users. Foundation Division: Developing common foundational services necessary for Toss's business domains such as verification, risk management, business membership, and money transfers. Growth Division: Building services related to user growth, retention, and monetization, particularly new services based on data-driven customer analysis. Pay Domain: Developing the 'Toss Pay' payment platform, offering stable payment solutions and innovative payment methods, along with various services for user growth. Commerce Domain: Creating 'Toss Shopping' within the Toss app, preparing to launch various services that compel user choice as it enhances common commerce functionalities in the latter half of 2024.

Mar 9, 2026
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companyzoyi logo
Full-time|On-site|Seoul

Join Us in Creating a Future Classic Product!At ChannelTalk, we empower sustainable growth for businesses through our all-in-one AI messaging platform. Our product is designed to help businesses find their direction by focusing on meaningful conversations with customers.Guided by the philosophy that 'the customer is the answer', we integrate CRM-based consultation experiences with AI automation, offering a single solution for enhancing customer service efficiency and improving customer experiences. Our rapid growth in the Japanese market, where we hold over 20% market share, has paved the way for our ambitious expansion into the U.S. market as we aspire to become a global SaaS leader.We collaborate with the best talents to create a

Dec 5, 2025
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companyDatadog logo
Full-time|Hybrid|Seoul, South Korea

Join the dynamic Technical Solutions team at Datadog, where you will become a key player in our mission to empower clients and ensure their success with our innovative platform. As a Technical Support Engineer II, you will engage with customers through various channels, helping them troubleshoot technical issues and offering valuable insights into our product offerings. Your contributions will directly impact Datadog's global growth and customer satisfaction. At Datadog, we value our office culture, fostering collaboration and creativity in a hybrid work environment that promotes work-life balance. You will immediately see the results of your dedication and expertise.

Feb 25, 2026
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companyToss Bank logo
Full-time|On-site|Seoul

About the Team You'll JoinThe Check Card Team comprises diverse professionals, including Data Analysts, Product Designers, Server, Front-end, and Core Banking Developers.Our collaborative environment allows us to achieve common goals rapidly, gaining experience across banking, card operations, and the broader financial domain.We empower team members to make decisions from the bottom up, enabling us to innovate and develop products without fear of failure.Your ResponsibilitiesManage the entire life cycle of Toss Bank's check card, including issuance, service, marketing, and after-sales support.Drive business impact through close communication with relevant departments and regulatory authorities.Formulate hypotheses to improve user payment experiences and lead experiments from planning through QA to operations.Who We Are Looking ForExperience in planning or operating payment-related products and services within a financial platform, fintech, payment service provider, or bank/card company is essential.A strong understanding of payment business, even outside of traditional card companies, is highly valued.You should have a comprehensive experience across the product/service life cycle (planning-launch-operation-enhancement) and demonstrated leadership in achieving results.A keen interest in Consumer Mobile Services, Fintech, and Agile organizational culture is preferred.Experience in data extraction and performance analysis using tools like SAS or SQL would be a plus.Resume RecommendationsDetail key achievements in your payment and financial service experience with quantifiable metrics.Provide specific examples of impactful projects, outlining the background, objectives, your contributions, and the outcomes.Share your aspirations for products or services you wish to achieve at Toss Bank.The Toss Bank JourneyApplication submission > Job interview > Cultural fit interview > Reference check > Compensation discussion > Final acceptancePlease NoteAny discrepancies found in your resume or disciplinary actions in your employment history may lead to cancellation of recruitment.According to Toss Bank's Employment Rules Article 8 (Disqualification for Recruitment), applicants who meet disqualification criteria may have their recruitment canceled.A Message for Future Colleagues“At Toss, you can grow every day.”I work as a Card Product Manager at Toss Bank. My role requires me to balance the benefits we provide to customers while also considering how to improve the app interface and structure the funnel flow.I am responsible for the entire customer journey that happens on mobile, tackling the challenge of simplifying the most complex financial products into intuitive solutions. Collaborating with designers and developers to create products that prioritize customer value is both a thrilling challenge and incredibly rewarding!

Mar 9, 2026
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companyToss Securities logo
Full-time|On-site|Seoul

Join Our Dynamic TeamBe part of a team that supports a community service where 4 million individual investors exchange information and engage in discussions every month.This community is a core functionality of Toss Securities that drives retention and is an essential part of our long-term growth strategy, currently boasting 4 million MAU and 300,000 monthly contributors.The Community Discovery Silo focuses on enhancing user experiences in discovering and exploring quality content within the community. This includes feed recommendations, personalization, search optimization, content curation, and topic exploration.We are in search of a Product Owner to lead this silo, collaborating directly with server engineers, front-end engineers, and machine learning engineers to design and execute the path to achieving product-market fit for community content exploration.As a Product Owner at Toss Securities, you will be integrated into a dedicated product organization referred to as a 'silo.' This agile team consists of 6-8 members, including PO, developers, product designers, and data analysts, working autonomously like a small startup to make independent decisions regarding the product.While being part of a silo, team members also network within their 'chapter.' The Toss Community PO chapter comprises members with 2-15 years of experience from diverse backgrounds, including startups, large enterprises, and roles such as analysts, strategists, designers, and developers. Weekly PO meetings facilitate product discussions and knowledge sharing.Each silo establishes distinct objectives; however, the ultimate goal across all silos at Toss Securities is to ensure that excellent user experiences translate into successful trading.Your RoleExperiment and expand community content consumption formats, designing and validating experiences for various content types within the community.Design and enhance feed recommendation algorithms, focusing on personalization due to the diverse user base. Collaborate with ML engineers to develop a ranking system based on content quality signals.Refine the search experience by expanding from stock name-based searches to topic and context-based searches, enabling users to reach desired content more swiftly.Leverage notifications and product growth experiments to deliver timely quality content and create revisitation loops.Explore new business opportunities to broaden content consumption and lead the design of discovery experiences in global markets, addressing tasks such as localization of recommendations and content sentiment data monetization.Define and enhance key metrics such as DAU/MAU, feed engagement time, content consumption rates, retention, and search conversion rates.Establish and iterate through cycles of hypothesis formulation, experimental design, result analysis, and improvement.Hold decision-making authority regarding business direction and product strategy, discussing with silo members to determine the best course of action and execute it.Ideal CandidateA strong understanding of mobile products and experience in the field is essential, even if you lack knowledge of the securities domain. Experience depth isn't strictly tied to years of service.Experience in making meaningful contributions to business and product outcomes through agile processes or learning from failures is required.An analytical mindset for solving diverse and complex problems with a data-oriented approach is necessary.Experience in designing or enhancing feed, exposure algorithms, or content recommendation structures is crucial.Experience in planning community/content services for global platforms or multinational users is a plus.A background in planning content/community platforms or a keen interest in related domains is highly desirable.Experience in handling all aspects of startups from business/product planning to organizational management is an advantage.Resume RecommendationsClearly outline problem definitions, hypothesis formulations, actions, validations, and results for each product/service/project you've managed.Highlight impacts and learning points from your work rather than simply enumerating tasks to showcase your strengths effectively.

Apr 2, 2026
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companyToss Care logo
Full-time|On-site|Seoul

Join us in transforming the way customers experience shopping within the financial services ecosystem.Toss Commerce is dedicated to creating an effortless shopping experience that allows customers to discover and enjoy products with ease.We leverage machine learning for personalized recommendations and advertising, providing both convenience for customers and growth opportunities for sellers through enhanced sales performance and operational efficiency.We aim to connect high-quality products with customers naturally, fostering a growth-oriented environment for customers, sellers, and the platform alike.About the Position:As a Platform Product Owner, you will establish semi-annual goals for your domain and lead efforts to achieve them.You will have the autonomy to make key decisions regarding business direction, revenue, and monetization, setting objectives and strategies through comprehensive discussions with teams and stakeholders.Your role involves designing and managing common systems such as catalogs, pricing, promotions, orders, settlements, and seller tools, ensuring a stable platform for sellers and users to grow rapidly.You will build a foundation that supports the rapid growth of various services while maintaining platform reliability and scalability.Key Responsibilities:Design and operate core platform systems including catalogs, pricing, promotions, and order/settlement processes.Facilitate stable expansion across multiple product teams through common components and data standardization.Ensure scalability and data reliability, minimizing unnecessary costs and operational risks.Lead internal stakeholders in effectively implementing and utilizing the platform.Ideal Candidate:You have experience designing and operating platform products within complex domains.You excel at change management and stakeholder alignment, capable of designing scalable structures while ensuring data reliability and operational quality.You are passionate about creating the foundation for sellers and internal teams to grow together.Additional Information:We are open to considering applicants for roles beyond the Platform Product Owner position.We will review your experiences and strengths to recommend the most suitable position for you.If you have specific areas of interest, you can also apply through individual postings listed above.Feel free to apply through this listing as it covers all positions without duplication.Resume Tips:Clearly outline your experiences using frameworks such as problem definition → hypothesis development → execution and validation → results, or problem definition → solution derivation → collaboration with stakeholders → final outcomes.It is beneficial to include your insights and the impact of your contributions rather than simply listing responsibilities.

Mar 10, 2026
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companyzoyi logo
Full-time|On-site|Seoul

Join Our Team! The Product Design team at zoyi is dedicated to crafting product experiences that our customers will truly cherish. From the ideation phase through design and post-launch enhancements, we are involved in the entire lifecycle of our products.We closely observe our customers to define the essence of hidden challenges, rather than just visible needs. By organizing complex contexts into clear structures and eliminating the unnecessary, we achieve meaningful simplicity.We collaborate closely with development, business, and customer experience teams to create solutions that harmonize user value and business objectives.We believe that design is not merely an end product but a continuum of decision-making, involving hypothesis formulation, validation, and learning.

Apr 15, 2025
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companyzoyi logo
Full-time|On-site|Seoul

Join Our Dynamic Team! The Product Team at zoyi operates under various feature teams or core teams, taking charge of essential functions like ALF, Telephony, and Marketing within Channel Talk. Our mission is to drive product growth and deliver exceptional customer value. Each team member is entrusted with specific features, focusing on establishing Go-to-Market strategies, planning projects, and managing them effectively. Your role is critical in ensuring that the products you oversee successfully penetrate and thrive in the market.Want to Learn More About Our Channel Team? Homepage Blog YouTube Instagram

Nov 10, 2023
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companyToss Bank logo
Full-time|On-site|Seoul

# Data Product at Toss Bank- The Data Product team views data as valuable, creating user-friendly data-centric products.- Data Products are built on data pipelines, analytics systems, and machine learning models, making them easily accessible for individuals and systems.- Our Data Products must ensure clarity in value delivery, with attributes such as consistency, reliability, regulatory compliance, security, usability, scalability, and reusability.- We offer completed service-oriented Data Products like recommendation systems, fraud detection systems (FDS), optical character recognition (OCR), speech-to-text (STT), and dashboards, as well as reusable and combinable Data Mart/API products.# Role Overview- As a Data Product Manager (Mart, API), you will define and manage the company's data as a 'product'. Your responsibility is to provide data in a timely, accurate, and user-friendly manner to internal analysts, engineers, and planners, thereby accelerating data-driven decision-making and driving business growth.- Upon joining, you will integrate into the Data Division, developing and executing the roadmap for data products centered around enterprise data marts and APIs.# Responsibilities- Define and execute the roadmap for data products based on Data Mart and API.- Identify data consumer requirements (VOC) to define data structures, schemas, and access methods (APIs), designing the best developer experience.- Collaborate closely with Data Engineers, Analysts, and operational departments to bridge the gap between business requirements and technical implementation.- Lead the design of a scalable and stable data architecture, understanding complex requirements such as data governance, security, and privacy.- Set key performance indicators (KPIs, OKRs) to measure the success of data products and continuously monitor and improve data quality, API response times, and usage.- Shape the overall data strategy of the organization, designing and executing a long-term vision of 'creating business value through data'.# Ideal Candidate- We are looking for someone with experience or deep understanding of planning and launching data products such as Data Marts, data warehouses, API platforms, and BI tools.- Preferred candidates will have experience leading technically challenging or ambiguous projects to completion.- We seek individuals who can create incremental outcomes while considering both business impact and technical feasibility.- Ideal candidates will want to engage not just in project management but also in transforming the organizational culture and processes around data utilization, collaborating with diverse stakeholders (analysts, engineers, operational departments) to build stronger teams.- We favor those who approach problems holistically and redefine them when necessary to guide projects in better directions.- Experience designing developer APIs or leading large-scale data pipeline projects is a plus.# Resume Tips- Clearly articulate your contributions to data-related projects.- Present a clear narrative of problem definition, solution derivation, collaboration process, and final outcomes.- Focus on achievements (e.g., increased API usage, improved data quality, contributions to automation) rather than simply listing roles.- Highlight experiences solving complex data/technical problems while collaborating with multiple stakeholders.# Journey to Join Toss- Application submission > Job interview > Cultural fit interview > Reference check > Compensation negotiation > Final acceptance and onboarding.# Important Notes- If any falsehoods are discovered in your resume or disciplinary issues are found in your work history, your application may be canceled.- Candidates who fall under disqualifications according to Toss Bank’s internal regulations or hiring disqualifications for financial institutions may have their applications canceled.- Individuals with disabilities and those eligible for national veteran status will receive preferential treatment in accordance with relevant laws.# Colleague's Insight> "You must be able to view Toss Bank's data as a product."- You will play a role in outlining the roadmap for data products based on Data Mart and API, especially in accelerating data-driven decision-making and driving business growth, which offers significant career growth opportunities.

Apr 2, 2026

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