Product Owner for E-commerce Solutions

Join our innovative Commerce domain at Toss, where we empower businesses through our cutting-edge B2C e-commerce platform, Toss Shopping.Toss comprises a division responsible for shared products and various domains running distinct, complete businesses.The Commerce domain operates Toss Shopping, a rapidly growing B2C e-commerce service.Since its launch in 2024, Commerce has become one of the fastest-growing areas at Toss.We are poised to provide innovative experiences and explosive growth this year.As a Product Owner, you will oversee a range of services:Ads: Design advertising products for sellers, manage advertising tools, and analyze performance within the Toss Shopping ecosystem.Order: Focus on core order and payment flows, including cart management, payment processes, and order modifications.Listing: Enhance product discovery experiences, including search functionalities, sorting, recommendations, and category organization.Contents: Curate product detail pages, reviews, and brand content for a content-rich shopping experience.Promotion: Develop and manage promotional tools such as coupons, time deals, and discount events.In this role, you will:Collaborate with your silo or team to establish and achieve biannual goals for your product.Take ownership of business direction, revenue, and monetization strategies, working closely with your team to identify the best pathways forward.Define key performance indicators, design business models, and drive actionable initiatives.Identify valid hypotheses, conduct data-driven experiments, validate hypotheses, and iterate to achieve Product-Market Fit.Analyze customer needs and business impacts, clearly defining problems and solutions for various stakeholders.Experience the journey of discovering and solving challenges like a startup CEO, gaining insights from both successes and failures.We are looking for individuals who:Have experience in defining and solving customer problems from their perspective.Can leverage data to tackle complex challenges effectively.Are resilient in challenging situations, committed to finding solutions.

Join us in creating an exceptional shopping experience within the Toss Commerce domain, where customers can easily discover products and enjoy seamless shopping.Toss Commerce is dedicated to providing users with an enjoyable shopping experience within a financial services-based super app.We utilize machine learning-driven recommendations and advertisements to offer customers new discoveries while fostering revenue growth and operational efficiency for sellers.Our mission is to connect quality products with customers naturally, creating a symbiotic growth environment for customers, sellers, and the platform.As a Technical Product Owner, you will:Establish quarterly objectives for your product and collaborate across teams to achieve them.Identify and resolve technical challenges within the commerce domain, including search, recommendations, advertising, and AI.Design and operate systems that provide optimal exploration experiences for customers and performance metrics for sellers, leveraging your technical expertise.Your responsibilities will include:Defining issues within the search, recommendations, and advertising systems, driving solutions forward.Ensuring complex technical tasks such as modeling, ranking, bidding, pacing, and real-time serving contribute meaningfully to the business.Taking responsibility for quality metrics like CTR, CVR, and ROAS, as well as performance metrics like latency and availability.Leading your team while pushing for cross-functional execution to completion.We are looking for individuals who:Have experience with large-scale search, recommendation, advertising, and AI systems.Possess a deep understanding of architectures related to recommendations, advertising, AI, and search.Can define complex technical problems and connect them to product solutions.Can lead and execute across diverse organizations, even without formal authority.Important notes:We will review your application to find the most suitable position based on your skills and experiences.If you have specific areas of interest, feel free to apply for individual postings listed above.Rest assured, you can apply comfortably as this posting covers all positions without duplication.How to craft your resume:Clearly outline your problem definitions, hypothesis creation, execution, verification, and results for each product, service, or project.Highlight not just your tasks but also the insights and results you achieved through your contributions.Your journey to join Toss:Application submission > Job interview > Cultural fit interview > Reference check > Compensation negotiation > Final acceptance and onboarding.

Join us in transforming the way customers experience shopping within the financial services ecosystem.Toss Commerce is dedicated to creating an effortless shopping experience that allows customers to discover and enjoy products with ease.We leverage machine learning for personalized recommendations and advertising, providing both convenience for customers and growth opportunities for sellers through enhanced sales performance and operational efficiency.We aim to connect high-quality products with customers naturally, fostering a growth-oriented environment for customers, sellers, and the platform alike.About the Position:As a Platform Product Owner, you will establish semi-annual goals for your domain and lead efforts to achieve them.You will have the autonomy to make key decisions regarding business direction, revenue, and monetization, setting objectives and strategies through comprehensive discussions with teams and stakeholders.Your role involves designing and managing common systems such as catalogs, pricing, promotions, orders, settlements, and seller tools, ensuring a stable platform for sellers and users to grow rapidly.You will build a foundation that supports the rapid growth of various services while maintaining platform reliability and scalability.Key Responsibilities:Design and operate core platform systems including catalogs, pricing, promotions, and order/settlement processes.Facilitate stable expansion across multiple product teams through common components and data standardization.Ensure scalability and data reliability, minimizing unnecessary costs and operational risks.Lead internal stakeholders in effectively implementing and utilizing the platform.Ideal Candidate:You have experience designing and operating platform products within complex domains.You excel at change management and stakeholder alignment, capable of designing scalable structures while ensuring data reliability and operational quality.You are passionate about creating the foundation for sellers and internal teams to grow together.Additional Information:We are open to considering applicants for roles beyond the Platform Product Owner position.We will review your experiences and strengths to recommend the most suitable position for you.If you have specific areas of interest, you can also apply through individual postings listed above.Feel free to apply through this listing as it covers all positions without duplication.Resume Tips:Clearly outline your experiences using frameworks such as problem definition → hypothesis development → execution and validation → results, or problem definition → solution derivation → collaboration with stakeholders → final outcomes.It is beneficial to include your insights and the impact of your contributions rather than simply listing responsibilities.

Join us to create a seamless search experience that allows customers to precisely discover the products they desire within our financial super app.Toss Commerce is focused on designing a search experience where customers can find exactly what they want.We are currently transitioning our shopping search architecture, allowing for independent experimentation and measurement across query understanding, retrieval, and ranking layers.As we enhance search quality through technology, we are collaboratively designing our search system from the ground up with engineers.As a Technical Product Owner in the search domain, you will:Define the roles of query understanding, retrieval, and ranking layers, designing and evolving a search architecture that enables iterative experimentation.Collaborate with engineers to discuss technical directions based on your deep expertise in search and recommendation systems, directly establishing product strategies and execution roadmaps.Your responsibilities will include:Setting search quality objectives and key metrics while prioritizing issues to be addressed within query understanding, retrieval, and ranking layers.Designing an experiment cycle that transitions from offline evaluations to online A/B testing, establishing success criteria and guardrails for experiments.Evaluating technical approaches proposed by MLEs and engineers, making decisions based on product impact.Collaborating with the Knowledge Manager to develop knowledge structures foundational to search quality, such as product classification systems and attributes.Establishing a phased technical roadmap and defining objectives and launch criteria for each phase.Leading execution while coordinating priorities across cross-functional teams involved in query understanding, retrieval, ranking, and platform.We seek candidates who:Have experience with large-scale search or recommendation systems.Possess over 7 years of experience in search and recommendation systems.Have a deep understanding of the entire search pipeline, including query understanding, retrieval, and ranking.Can break down complex technical challenges and define them in executable units for experimentation.Please note:We keep the possibility open for considering you for a Product Owner role.We may recommend positions based on your experience and strengths as outlined in your application.This job posting allows you to explore all positions without overlap, so feel free to apply.Recommended resume tips:Clearly describe how you have defined and executed technical challenges in search and recommendation systems.Present your contributions in a flow from problem definition to architecture design or experiment design, execution, and validation, including the technical decisions made during the process.

Join us in creating an exceptional shopping experience.Toss Commerce is dedicated to delivering a seamless experience within our financial services super app, allowing customers to easily discover products and enjoy shopping.We leverage machine learning-based recommendations, ads, and diverse display/search structures to offer customers new discoveries and convenience while ensuring sellers experience revenue growth and operational efficiency.We are building a system where great products naturally connect with customers, fostering growth for customers, sellers, and our platform.Position Overview:We are seeking a Platform Product Owner to lead the entire process from planning the search service interface to designing A/B tests, improving metrics, and setting the product vision and long-term roadmap.You will have decision-making authority regarding business direction, revenue, and monetization, directly establishing goals and strategies through thorough discussions with team members to determine the 'best direction.'Key Responsibilities:As the Platform Product Owner for our search service, you will define problems to achieve business goals and find effective solutions.You will ensure that complex technical tasks related to retrieval and ranking contribute to the business.Continuously enhance the experience for customers to discover desired products through search and lead them towards purchasing.Lead the purpose-driven team, pushing cross-functional execution through to completion.Ideal Candidate:Experience with complex search or recommendation systems.A minimum of 3 years of experience in search or recommendation fields.Proven experience in defining technically complex problems and connecting them with product solutions.Ability to formulate hypotheses based on qualitative and quantitative data and make logical decisions through experiments like A/B testing.Capability to establish product strategies that solve customer problems in search and recommendation based on an understanding of AI/ML technologies and concepts.Strong in change management and stakeholder coordination.Additional Information:We are open to considering candidates for other Product Owner roles based on their experiences and strengths.This job posting allows for review of all positions without redundancy, so feel free to apply.Resume Submission Tips:Clearly outline the flow of your experience from problem definition to hypothesis establishment, execution, validation, and results.Rather than merely listing tasks, include the outcomes you achieved and insights gained throughout the process.

# About the Team- The Machine Learning Engineer (Commerce AI) position plays a crucial role in addressing various operational and service challenges within the Toss commerce domain using advanced AI technologies.- The team tackles complex issues like operation automation, seller evaluation, product information, and search quality that require sophisticated judgment across the commerce spectrum.- Utilizing a variety of AI technologies such as LLM, RAG, and multimodal models, we design innovative approaches to define and solve problems.- We go beyond simply solving existing issues; we redefine and expand the problems themselves.- **Interested in learning more about Toss's data organization?** [→ *Toss Data Division Wiki*](https://recruit-data-division.oopy.io/)# Responsibilities- Leverage diverse forms of information including text, images, audio, and structured data to model and resolve complex challenges within the commerce domain.- Experiment with large language models (LLM), RAG, and multimodal models to explore new solutions for previously unsolvable tasks.- Investigate opportunities to apply AI to areas that have not been clearly defined before.- Validate the effectiveness of designed models through offline/online experiments and quantitative evaluations, maintaining iterative improvement routines.- Design solutions that not only emphasize technical sophistication but also consider business applicability and sustainability.# Ideal Candidate- Experience in solving problems using ML technologies, including the latest AI techniques (LLM/RAG, LMM), with a strong understanding of business requirements.- Proficiency in designing models that integrate various forms of data (text, images, audio, structured data) and rapidly adapting them.- Familiarity with applying ML technologies to services and improving them iteratively, along with a comprehensive understanding of service architecture.- Demonstrated leadership throughout the entire process from problem definition to model design, experimentation, and quantitative evaluation.- Proficiency in the latest AI ecosystem, including tools like PyTorch, Hugging Face Transformers, and LangChain.- Experience in designing solutions that account for both technical experimentation and service applicability and scalability.- A keen interest and ability to explore and technically define new problems.# Resume Tips- Instead of merely listing modeling techniques, provide concrete examples of improvements made and their impacts.- Highlight any significant achievements derived from experiments and iterative improvements under various constraints.- Emphasize your role in collaborative processes and how you contributed to problem-solving beyond just technical aspects.# Recruitment Process- Application submission > 1st Technical Interview (Coding) > 2nd Technical Interview > Cultural Fit Interview > Reference Check > Compensation Negotiation > Final Acceptance.- The first interview will include a straightforward coding test, resume review, and basic ML knowledge assessment.- The second interview will focus on in-depth technical discussions and ML system design.# A Note for Future Colleagues> "Solving complex problems with AI is just the beginning.What we truly focus on is re-examining the problems themselves and transforming them for the better."- It’s not just about feeding refined data into models; it’s about contemplating how to technically resolve problems that are still undefined.- We always begin with questions like, "Do we really need to model this?" and engage in a process of redefining the problem to find the most impactful solutions.- We aim to design new workflows led by AI, rather than merely applying AI to tasks that have been traditionally performed manually.

Join us as a Product Owner at Toss and play a critical role in driving the success of our products.The Product Owner at Toss is embedded within a silo or team that is dedicated to developing specific services.Depending on the nature of the product, teams are grouped into silos comprising around five members, including product designers, developers, and data analysts. Larger teams are formed for products that are more mature or complex.Our Product Owners come with diverse backgrounds, boasting practical experience ranging from 3 to over 10 years, having worked in startups, large enterprises, consulting firms, and more.As a Product Owner, your role will include:Establishing and striving to achieve biannual goals for your team or silo to ensure product success.Making key decisions regarding business direction, revenue, and monetization while collaboratively defining the best strategic direction with team members.Defining key performance indicators for products, designing business models, and driving actionable items.Finding Product-Market Fit through hypothesis formation, data-driven experimentation, hypothesis validation, and continuous iteration.Identifying problems based on customer needs and business impact, and translating these into tasks while clearly communicating complex issues and solutions to stakeholders, guiding them towards long-term goals.Taking on a leadership role akin to a startup CEO by identifying and resolving challenges firsthand, experiencing both success and failure.We are looking for candidates who:Have experience in defining and solving problems from the customer's perspective.Are adept at resolving complex issues based on data.Possess the drive to persistently seek solutions even in challenging situations.Have experience creating results or learning from failures through agile processes.Ideally have startup experience managing everything from business planning and product development to organizational operations.Services you might oversee include:Platform Division: Develop services related to the home screen visited by 29 million Toss users.Foundation Division: Create essential common services for Toss, including authentication, risk management, business memberships, and remittances.Growth Division: Focus on user growth, retention, and monetization related services, particularly through data-driven customer analysis.Pay Domain: Build the easy payment service 'Toss Pay,' developing innovative payment solutions and services to grow user engagement.Commerce Domain: Oversee 'Toss Shopping' within the Toss app, launching a variety of services designed to enhance user choice and experience.Financial Marketplace Domain: Manage intermediary services related to loans, cards, accounts, and insurance while collaborating with various partners to provide competitive financial products.

Join Our Innovative Team As a Product Owner at Toss, you will be part of a dynamic team dedicated to revolutionizing offline payment experiences within our Toss Pay silo. Our team comprises developers, designers, and various makers working together to create unprecedented payment experiences that replace traditional plastic cards. You will engage in daily discussions, make autonomous decisions, and implement innovative solutions. Collaborate with all domestic card companies and major VAN service providers, acquiring in-depth domain knowledge about the complete process of offline transactions. The Product Owner chapter at Toss consists of talented members with 2 to 15 years of experience from diverse backgrounds, including startups, entrepreneurship, and large corporations. Weekly PO meetings provide a platform for sharing insights into better products, as well as learning from both successes and failures. Your Responsibilities You will hold the final decision-making authority on all matters related to the offline Toss Pay product, leading the development, partnerships, and enhancement of payment functionalities. Lead collaborations with card companies and VAN providers to ensure a successful setup of the offline Toss Pay infrastructure. You will be responsible for the entire lifecycle of the product, from defining key performance indicators to designing business models, driving action items, and deriving results to foster product growth. Establish valid hypotheses, validate them through experiments, and continuously iterate to achieve Product-Market Fit and enhance the product. You will possess decision-making authority regarding business direction, revenue, and profitability, setting goals and strategies through collaborative discussions with silo members to determine the best path forward. This role allows you to experience the challenges of running a real business, akin to a startup CEO, where you define problems, face challenges directly, and experience the outcomes of your actions. We Are Looking For Individuals who have experience achieving results or learning from failures in an agile process. Logical thinkers who can connect defined visions, strategies, and missions to business impacts. A strong analytical mindset capable of solving diverse and complex problems based on data. Experience in defining and solving problems from the customer's perspective is highly desirable. Founders with experience managing all aspects of a startup from business/product planning to organizational operations would be a great fit. Experience with payment integration involving card companies and VAN services is a plus. Resume Tips Clearly define the problems you have tackled in your Product/Service/Project roles, including hypothesis formation, actions taken, and results achieved. Your work history should highlight impact and learning points rather than just listing tasks. Emphasize your direct contributions and outcomes.

Join Us as a Technical Product Owner! As a Technical Product Owner at Toss, you will be part of the Domain Platform Team within the Platform Tribe. Your role will involve designing structures to create domain servers that are fast and flexible, aiding each silo to operate more efficiently. You will define technical challenges to enhance the platform's stability and scalability, collaborating to enable our product teams to move ten times faster. What You'll Do: Establish bi-annual goals for silos and teams to ensure the success of assigned products. Take ownership of product direction and strategy, formulating objectives through extensive discussions with team members to determine the best path forward. Identify and swiftly resolve technical issues to drive long-term product growth and create significant business impact. Clearly communicate complex problems, solutions, and individual roles to various stakeholders, ensuring everyone is aligned toward common goals. Manage technology-driven products, communicating in a language understood by engineers to improve and succeed with the product. Experience the journey akin to a startup CEO by identifying and solving issues firsthand, gaining insights from both successes and failures. Ideal Candidates: Possess a strong understanding of technology-based web/app services. Have experience leading complex technical products. Experience in contemplating beyond mere implementation to include technical direction and structure. Have a background in coordinating and resolving complex technical issues across multiple domains. Possess an analytical mindset capable of solving intricate problems based on data. Have a track record of finding solutions even in challenging situations. Have experience creating outcomes in an agile manner or learning from failures. Experience managing all aspects of a startup, from business planning to product development and organizational operations. Important Notes: This position is tailored for those eager to drive product success based on technological understanding. Resume Tips: Please present your experience in a clear structure that reflects the flow of problem definition, hypothesis establishment, execution, validation, and results. Focus on the outcomes you have achieved rather than merely listing duties, including insights gained during the process. The Journey to Joining Toss: Application > Job Interview > Cultural Fit Interview > Reference Check > Compensation Discussion > Final Acceptance and Onboarding

Join our dynamic team as a Data Analyst specializing in e-commerce, where you'll play a crucial role in transforming data into actionable insights. Your expertise will help drive data-informed decisions that enhance our business strategies and improve customer experiences.

We are excited to share details about the position you will be joining! As a Technical Product Owner at Toss, you will be part of a dedicated silo or team that drives the success of technology-based products. Silos consist of small teams of around five members, including product designers, developers, and data analysts, while larger teams are formed for products with higher maturity or complexity. Here are the responsibilities you will take on: Establish and strive towards biannual goals for your team or silo to ensure the success of your assigned product. Make decisions regarding business direction, revenue, and monetization, and formulate objectives and strategies through extensive discussions with team members to set the 'best direction'. Define key performance indicators for the product, design business models, and drive actionable initiatives. Establish valid hypotheses, conduct data-driven experiments and validations, and iterate to achieve Product-Market Fit and enhance the product. Define problems based on customer needs and business impact, break them down into tasks, and communicate complex issues and solutions clearly to various stakeholders, guiding towards long-term goals. Lead the success of technology-based products by communicating effectively with engineers in a shared language. Experience the challenges of a startup CEO by identifying and solving problems directly, gaining insights from both successes and failures. We are looking for someone who: Has a strong understanding of technology-based web/app services. Has experience leading complex technical products. Has a background in defining and solving problems from a customer perspective. Can tackle complex issues using data-driven approaches. Possesses the determination to find solutions even in challenging situations. Has experience creating results in an agile environment or learning from failures. Would benefit from startup experience covering business planning, product development, and organizational operations. Here’s an overview of the services you will be responsible for: Platform Division: Creating the home screen and related services used by 29 million Toss users. Foundation Division: Developing common foundational services necessary for Toss's business domains such as verification, risk management, business membership, and money transfers. Growth Division: Building services related to user growth, retention, and monetization, particularly new services based on data-driven customer analysis. Pay Domain: Developing the 'Toss Pay' payment platform, offering stable payment solutions and innovative payment methods, along with various services for user growth. Commerce Domain: Creating 'Toss Shopping' within the Toss app, preparing to launch various services that compel user choice as it enhances common commerce functionalities in the latter half of 2024.

Senior Product Manager for Innovative Fintech Solutions About the Company Coupang is revolutionizing the shopping experience from the moment customers launch the app to the instant their orders arrive at their doorstep. With an exceptional e-commerce and logistics network coupled with a customer-centric ethos, Coupang has transformed the dynamics of speed, selection, and pricing. We proudly deliver millions of products across the nation within hours, including fresh groceries, ensuring fast delivery services 365 days a year. As one of the largest and fastest-growing e-commerce markets globally, South Korea is at the forefront of innovation. About the New Fintech Product Team The Fintech division at Coupang is dedicated to continuously innovating and delivering financial services that enhance the shopping experience for our customers. Our upcoming New Fintech Product is set to redefine financial interactions within the Coupang ecosystem, creating new value across areas such as payment solutions, asset management, and improving financial accessibility. We are searching for a core team member who will be involved in every stage of this product, from initial planning to development, launch, and expansion. Position Overview We are seeking an experienced and skilled Product Manager with a proven track record in new product development and leading large-scale projects. This role is pivotal in defining Coupang's new fintech offerings and crafting innovative, customer-focused financial experiences from the ground up. Key Responsibilities Establish the product vision and strategy for Coupang's New Fintech Product. Lead the product development process from inception to successful launch. Oversee and execute large-scale projects impacting millions of customers. Design and implement innovative features that meet customer financial needs. Drive continuous product improvement through experimentation, customer feedback, and data analysis. Collaborate with cross-functional teams including design, engineering, risk management, and operations to execute the product roadmap. Develop product strategies that consider global expansion and localization needs. Build and lead a talented Product Manager team while communicating the product vision within and outside the organization. Qualifications and Requirements 7+ years of experience in Product Management. Proven experience in developing and launching products from 0 to 1 is essential. Strong background in leading large-scale projects. Customer-centric mindset with excellent problem-solving skills. Bachelor's degree or higher in a technical or quantitative field. Exceptional written and verbal communication skills in English are preferred. Understanding of the complexities of marketplace and consumer platform models is preferred. Characteristics and Competencies Ability to execute in fast-paced, data-driven, and ambiguous environments. Balance strategic thinking with tactical execution. Capable of analyzing diverse data to derive insights and solve problems. Effective communication skills with executives and varied stakeholders.

We are excited to share details about the position you will be joining. As a Platform Product Owner at Toss, you will play a crucial role in designing and building the foundational infrastructure that supports our services. You will create a platform that all teams can rely on, focusing on areas like authentication, finance, risk management, and internal tools that are invisible to users. As a member of the product organization, you're responsible for designing the basis that enhances efficiency and speed across the entire organization, beyond just specific services. Here are the responsibilities you will take on: Establish and achieve bi-annual goals for your product to ensure its success. Define problems based on customer needs and business impact, structuring them into actionable tasks. Clarify complex issues and collaborate with various stakeholders to derive long-term solutions. Continuously improve and evolve common systems and platforms to ensure they are effectively utilized. We are looking for someone who: Has experience in defining problems from the customer perspective and proactively executing appropriate solutions. Has experience structuring and solving complex problems based on data. Possesses a strong sense of responsibility and execution, even in challenging situations. Has led large-scale and complex projects through collaboration with diverse stakeholders. Is familiar with common infrastructure or B2B/back-office domains, particularly in areas like authentication, risk, and finance systems, internal tools. Joining us opens up opportunities in various teams: By applying through this job posting, we will consider you for the most suitable team and role based on your experience, strengths, and interests. Platform DivisionWe solve compliance and financial issues through our products, enabling Toss members to address complex problems safely and quickly. (Key services: Financial/Accounting systems, Compliance, Internal Solutions, Toss Home Screen) Foundation DivisionWe design and operate Toss's core systems based on technical expertise, building stable and scalable infrastructure that accelerates innovation across teams. (Key services: Authentication/Member common modules, FDS/AML, Transfer/Settlement systems, B2B member systems) Pay DomainWe are developing Toss Pay, an easy payment service, creating a reliable payment platform and innovative payment methods, and various services aimed at growing Toss Pay users. Commerce DomainWe are developing Toss Shopping, a B2C e-commerce service in an open market format, providing differentiated shopping experiences and driving changes in everyday life beyond finance.

Join Our Dynamic TeamBe part of a team that supports a community service where 4 million individual investors exchange information and engage in discussions every month.This community is a core functionality of Toss Securities that drives retention and is an essential part of our long-term growth strategy, currently boasting 4 million MAU and 300,000 monthly contributors.The Community Discovery Silo focuses on enhancing user experiences in discovering and exploring quality content within the community. This includes feed recommendations, personalization, search optimization, content curation, and topic exploration.We are in search of a Product Owner to lead this silo, collaborating directly with server engineers, front-end engineers, and machine learning engineers to design and execute the path to achieving product-market fit for community content exploration.As a Product Owner at Toss Securities, you will be integrated into a dedicated product organization referred to as a 'silo.' This agile team consists of 6-8 members, including PO, developers, product designers, and data analysts, working autonomously like a small startup to make independent decisions regarding the product.While being part of a silo, team members also network within their 'chapter.' The Toss Community PO chapter comprises members with 2-15 years of experience from diverse backgrounds, including startups, large enterprises, and roles such as analysts, strategists, designers, and developers. Weekly PO meetings facilitate product discussions and knowledge sharing.Each silo establishes distinct objectives; however, the ultimate goal across all silos at Toss Securities is to ensure that excellent user experiences translate into successful trading.Your RoleExperiment and expand community content consumption formats, designing and validating experiences for various content types within the community.Design and enhance feed recommendation algorithms, focusing on personalization due to the diverse user base. Collaborate with ML engineers to develop a ranking system based on content quality signals.Refine the search experience by expanding from stock name-based searches to topic and context-based searches, enabling users to reach desired content more swiftly.Leverage notifications and product growth experiments to deliver timely quality content and create revisitation loops.Explore new business opportunities to broaden content consumption and lead the design of discovery experiences in global markets, addressing tasks such as localization of recommendations and content sentiment data monetization.Define and enhance key metrics such as DAU/MAU, feed engagement time, content consumption rates, retention, and search conversion rates.Establish and iterate through cycles of hypothesis formulation, experimental design, result analysis, and improvement.Hold decision-making authority regarding business direction and product strategy, discussing with silo members to determine the best course of action and execute it.Ideal CandidateA strong understanding of mobile products and experience in the field is essential, even if you lack knowledge of the securities domain. Experience depth isn't strictly tied to years of service.Experience in making meaningful contributions to business and product outcomes through agile processes or learning from failures is required.An analytical mindset for solving diverse and complex problems with a data-oriented approach is necessary.Experience in designing or enhancing feed, exposure algorithms, or content recommendation structures is crucial.Experience in planning community/content services for global platforms or multinational users is a plus.A background in planning content/community platforms or a keen interest in related domains is highly desirable.Experience in handling all aspects of startups from business/product planning to organizational management is an advantage.Resume RecommendationsClearly outline problem definitions, hypothesis formulations, actions, validations, and results for each product/service/project you've managed.Highlight impacts and learning points from your work rather than simply enumerating tasks to showcase your strengths effectively.

Join Our Team The Platform Product Owner at Toss Place is responsible for designing and enhancing the core platform and shared infrastructure that supports the innovation of offline payment solutions. You will create the foundational services that support everything from store orders, rewards, and payment services to settlement and customer support administration, structuring common issues to enable faster movement across teams while working towards long-term solutions. Your role will involve designing structures for product scalability and reliable platform foundations, leading continuous improvements. You will define problems and derive tasks to guide direction and execute enhancements. The PO chapter at Toss Place is made up of members with 2 to 15 years of experience. Through our weekly chapter meetings, you will share and resolve challenges arising from product operations and improvements together with your chapter colleagues. Depending on your experience and skills, you will be placed in areas where you can excel post-interview, such as customer-facing services, new platform planning, or internal tool projects. What You'll Do Lead the improvement of the foundational platform to ensure stable and scalable operations for rapidly growing store operations and order/payment-related services within Toss Place. Diagnose problems across various domains including store services, automation tools, internal admin, and operational policies, and redesign them for efficiency. Establish execution strategies to maximize business impact by refining core systems. Eliminate unnecessary procedures decisively, enhance platform improvements, and automate processes to reduce repetitive operations and optimize working methods. Who We're Looking For We need someone with experience designing foundations that fundamentally improve service speed, stability, and operational efficiency. Ideally, you have experience developing platform products from purpose setting to fostering voluntary use, rather than just implementation. Looking for someone who has collaborated with diverse stakeholders across planning, design, development, operations, and customer experience, clearly defining complex problems and organizing them into long-term roadmaps for execution. If you have experience dealing with complex domains such as back-office systems, internal admin, financial settlement/customer management systems, or B2B SaaS, that would be a plus. End-to-end experience from problem definition to strategy formulation, collaboration, execution, and performance verification would be highly valued. Resume Tips Please detail your contributions to product/service improvement planning in the projects you've handled. It’s beneficial to present a flow from problem definition to strategy resolution and execution rather than just listing projects. Include quantifiable achievements and what they meant for the organization or users. Examples of working autonomously, collaborating with complex stakeholders, and finding and structuring the essence of problems would also be advantageous. Your Journey to Joining Toss Place Application submission > Phone interview > Job interview > Cultural fit interview > Final acceptance

Join our dynamic Advertising domain at Toss, where we are transforming the app tech industry with innovative advertising solutions that deliver value to both users and advertisers.As a key player in the Ads division, you will oversee the complete lifecycle of advertising products, from defining core metrics to designing business models and executing actionable plans.Collaborate with various teams to ensure that our advertising platform generates value and revenue while fostering long-term growth.Analyze advertiser needs and market trends to introduce new functionalities that enhance our platform.Continuously improve services through performance analysis and iterative feedback.Work closely with advertisers and internal stakeholders to deliver effective advertising solutions.

Join Our Dynamic Team! In Korea, how many companies are truly generating revenue through AI today? While many organizations focus on creating demos and presenting Proofs of Concept (PoC), there are few that operate products where AI autonomously performs tasks, and customers consistently pay for that value. We are proud to be one of those companies. ChannelTalk's AI agent, ALF, successfully handles numerous customer inquiries daily, significantly contributing to our revenue stream. Although we still have a journey ahead, the market has validated our direction. This position is at the heart of that journey.

Role overview Toss seeks a Platform Product Owner to lead the direction of Facepay in Seoul. The position centers on developing product strategy and ensuring that execution supports key business objectives. What you will do Collaborate with teams throughout the company to define Facepay's product vision Collect and organize requirements from various stakeholders Supervise the rollout of new features and ongoing improvements Contribute to bringing new solutions to market

About the Team You'll JoinThe Banking Product Owner (SOHO Lending) at Toss Bank will lead the Corporate Loan Team, focusing on the planning and operations of lending products tailored for sole proprietors (SOHO).Our team currently manages a variety of lending products for sole proprietors, including personal credit loans, on-contact loans, and professional loans secured by guarantees.The Corporate Loan Team is not just replicating traditional offline banking methods; we are innovating and enhancing our processes to fit the needs of an internet-specialized bank.We are looking for someone who can design diverse product strategies and structures that cater to the unique demands of a non-face-to-face environment, grounded in a solid understanding of the sole proprietor lending domain.Your ResponsibilitiesDefine the strategic direction and priorities for SOHO lending products.Establish product schemes and processes that can be offered in a non-face-to-face environment, considering policies and risk factors.Understand the financial flows and business characteristics of SOHO customers to plan and operate various lending products.Lead decision-making that balances profitability and risk while contemplating growth strategies and portfolio structures for lending products.Collaborate with development teams to ensure that policies and processes are clearly defined and implemented within the system.Continuously enhance product policies and processes based on operational data.We Are Looking For Someone WhoHas experience dealing with lending products for sole proprietors (SOHO).Understands the structures and policies of lending products and has considered these at a strategic product level.Has experience in organizing complex factors into product requirements and processes.Has transitioned from offline operations to engage in the planning of non-face-to-face product structures.Is capable of analyzing how to effectively offer our products in a non-face-to-face environment based on firsthand experience.Has a track record of collaborating with multiple stakeholders while leading judgments and actions.Additional Desirable ExperienceExperience in planning and improving lending products for sole proprietors through non-face-to-face channels.Experience in designing lending policies and processes into system logic.Experience in product planning within mobile financial services or internet-specialized banking environments.Experience in developing lending portfolio strategies and improving policies based on data.Experience in extending offline operational experience into digital product design.Experience in establishing marketing strategies targeting sole proprietors.Resume Submission TipsIt is beneficial to showcase cases where you define problems, hypothesize, execute, validate, and present results (performance/learning).Detail your strategic decisions regarding SOHO lending products and the rationale behind those decisions.If you have marketing or product design experience for specific target customer groups, include your analysis and decision-making processes.If you have examples of transforming offline-centric products/policies into non-face-to-face structures, please specify.Highlight experiences that go beyond simple operations, focusing on product launches, planning, and contributions to improvements.Joining Toss BankApplication > Job Interview > Cultural Fit Interview > Reference Check > Negotiation > Final Acceptance and Onboarding.Please NoteAny discrepancies found in your resume or submission documents or any disciplinary history during your employment may result in cancellation of the hiring process.As per Toss Bank's employment regulations, applicants who fall under disqualification criteria may also face cancellation of their application.Individuals with disabilities and those eligible for national veterans' benefits are given preferential treatment in accordance with relevant laws.

About the Team You'll Join The JP Growth Silo is a dedicated team focused on designing and executing growth strategies for Toss Securities in Japan through user engagement, marketing, and product development. We operate as a small agile unit where Product Owners, Product Designers, Data Analysts, Server, and Frontend developers collaborate closely. Our approach involves setting weekly goals, executing, learning, and scaling to enhance our product continuously. We make data-driven decisions and are guided by clear metrics, including user acquisition, engagement, retention, and revenue growth. Your Responsibilities Implement various actions necessary for Toss Securities to successfully penetrate the Japanese market, laying the groundwork for it to become the leading investment platform in Japan. Beyond growth aspects, you will identify fundamental hypotheses and items that can innovate the Japanese investment market through research, marketing, events, and experiments. Conduct in-depth observations of Japanese users to discover Product-Market Fit and Value Proposition essential for transitioning products from 0 to 1. Focus on creating Tipping Points that change user behavior rather than just detailed improvements. Identify blockers hindering business success and validate solutions through various experiments to enhance the business. Who We're Looking For Experience in creating impactful events or growth products in the Japanese market is essential. A proven track record in managing organizational priorities considering the company's North Star Metric is required. Experience in performance and content marketing is a must. Experience in managing products with long-term roadmaps, in addition to event/growth products, is a plus. A background in transitioning products from 0 to 1 and responding quickly to rapidly changing situations would be advantageous. Your Journey to Joining Toss Securities Application Submission > Job Interview > Cultural Fit Interview > Reference Check > Compensation Discussion > Final Offer and Onboarding Please Note If hired through this posting, the specific entity of employment will be determined later. Any false information in your resume or documents, or disciplinary actions during your work history, may result in cancellation of employment. Individuals who are prohibited from hiring or have disqualifying conditions under Toss Securities' regulations may have their employment canceled. Disabled and national merit candidates are given preference in accordance with relevant laws during the application process.