Product Management Specialist at zoyi | Seoul

Join Our Dynamic Team! The Product Team at zoyi operates under various feature teams or core teams, taking charge of essential functions like ALF, Telephony, and Marketing within Channel Talk. Our mission is to drive product growth and deliver exceptional customer value. Each team member is entrusted with specific features, focusing on establishing Go-to-Market strategies, planning projects, and managing them effectively. Your role is critical in ensuring that the products you oversee successfully penetrate and thrive in the market.Want to Learn More About Our Channel Team? Homepage Blog YouTube Instagram

Join Our Dynamic Team! In Korea, how many companies are truly generating revenue through AI today? While many organizations focus on creating demos and presenting Proofs of Concept (PoC), there are few that operate products where AI autonomously performs tasks, and customers consistently pay for that value. We are proud to be one of those companies. ChannelTalk's AI agent, ALF, successfully handles numerous customer inquiries daily, significantly contributing to our revenue stream. Although we still have a journey ahead, the market has validated our direction. This position is at the heart of that journey.

Join Our Team! The ChannelTalk marketing team is dedicated to crafting captivating messages and content that engage customers throughout their journey, from awareness to decision-making. Collaborating closely with the sales team, we generate high-quality leads that translate into tangible revenue while strengthening ChannelTalk's market leadership in the AI CS/CX sector through innovative campaigns.Our work spans diverse areas including content strategy, discovery of customer success stories, website planning and optimization, conference and seminar organization, as well as global collaboration. We emphasize data-driven execution and rapid improvements, allowing you to experience the full spectrum of branding and business outcomes as you grow as a B2B marketer.We are looking for individuals who can assess priorities in a rapidly changing market environment and lead the entire process from planning to execution.

Join Zoyi as a GTM Specialist focusing on the public sector. In this pivotal role, you will develop and execute go-to-market strategies that resonate with government entities and public institutions. Your expertise will be crucial in driving our market presence, enhancing customer engagement, and fostering strategic partnerships.Key responsibilities include conducting market research, identifying opportunities for growth, and collaborating with cross-functional teams to implement effective marketing campaigns. You will leverage your knowledge of public sector dynamics to inform product positioning and messaging.

Join Our Dynamic Team! The DevOps team at Zoyi is dedicated to enabling the product teams to swiftly and reliably deliver value through the establishment and management of a trustworthy infrastructure and self-service development platform.As the closest technical partner to the ChannelTalk product team, we tackle the repetitive and complex issues that arise during development, deployment, and operations, solving them through platform enhancements and automation.We are not merely a support organization for specific teams; instead, we standardize proven methodologies from the field to create a foundation that allows all product teams to independently develop, deploy, and monitor their applications.If you’re eager to enhance the intersection of technology and organizational practices across infrastructure, platforms, and products, we invite you to apply to the DevOps team!

Join Our Dynamic Team! The Customer Experience team is at the forefront of understanding and addressing customer needs. We are dedicated to ensuring that customers fully experience the value of our products by continuously researching, analyzing, and improving user experiences.As the closest point of contact for our customers, we serve as trusted allies who provide practical support through consultations, training, content, and services, enabling them to operate their customer services smoothly.If you aspire to be a versatile all-round player, we invite you to apply to our Customer Experience team!

Join Our Dynamic Finance Team The Finance Team at ChannelTalk is divided into Finance1 and Finance2, each playing a crucial role in shaping the company's financial foundation.Finance1 focuses on understanding the current situation through data analysis and preparing for future decisions. Centered around FP&A, this team analyzes revenue, costs, and cash flow while contemplating the context of the numbers and anticipated changes. Additionally, they handle global corporate closing and billing tasks, collaborating closely with various departments to proactively identify risks and organize decision-making options.Finance2 is responsible for Accounting, Tax, and Treasury, managing everything from monthly, quarterly, and annual closing to external audit responses, tax reporting, and cash management. They establish a transparent and reliable financial environment, setting financial standards and processes to ensure the company’s stable growth.The Finance Team is not just about managing numbers; it connects business and finance to collaboratively shape the company’s direction and stability. If you are eager to set financial standards in a rapidly growing environment, we invite you to join the ChannelTalk Finance Team.

Join Us in Creating Future Classic Products! At ChannelTalk, we empower sustainable growth for businesses with our all-in-one AI messenger, designed to guide businesses in their direction through meaningful customer conversations. With the philosophy that 'the customer is the answer', we combine CRM-based consultation experiences with AI automation, offering a single solution that enhances customer service efficiency and improves customer experiences. We have achieved over 20% market share in Japan and are rapidly expanding into the U.S. market to establish ourselves as a global SaaS leader. We collaborate with top talent to create a product that symbolizes a generation, akin to Google Search or the iPhone—what we call a “future classic” product. We have many exciting projects ahead! We are looking for talented individuals to join ChannelTalk as a Software Engineer (Backend, Frontend, iOS, Android)! Our development team is divided into Core Team and Feature Team.For more details, please check the following link. (We encourage you to read it!) ChannelTalk Core/Feature Team Overview [Discover the Unique Appeal of ChannelTalk!] Website Blog YouTube Instagram SWE Related Content- CHANNEL DEVTALK 2025- Starting Your Development Career at ChannelTalk- ChannelTalk CTO's Insights on Desired Developers

Join Our Innovative AI Team At zoyi, we have developed ALF, an AI-powered consultation agent that handles thousands of customer inquiries daily. With over 2,000 clients across diverse sectors, we have achieved a remarkable increase in ALF's solution rate, rising from 52% to 80% in 2025. However, the remaining 20% presents complex challenges. Simply applying frontier models does not ensure a positive customer experience. Each client has unique domains, and even the same questions can have different intents and contexts. Our AI team bridges this gap. We strive to ensure that our AI comprehends and utilizes client knowledge effectively, automatically measures consultation quality, creates improvement loops, and designs agents that can autonomously handle more complex inquiries. From defining AI/ML problems to proof of concept and production, we collaborate closely with feature teams. * We are hiring 2 positions (Entry to Experienced level), military service exemptions (industrial personnel, research personnel) are available. Interested in learning more about our channel team? Visit our Website Check out our Blog Watch us on YouTube Follow us on Instagram

Join Us in Crafting a Future Classic!At ChannelTalk, we are revolutionizing the way businesses interact with their customers. As an all-in-one AI messenger, we empower companies to discover the direction of their growth through meaningful conversations with clients.Guided by our philosophy that ‘the customer is the answer’, we seamlessly integrate CRM-based support experiences with AI automation to enhance customer service efficiency and improve overall customer experience—all within a single product. Having achieved over 20% market share in Japan and rapidly expanding, we are actively pursuing opportunities in the U.S. market to solidify our status as a global SaaS leader.We are on a mission to create a “future classic” product that symbolizes a new generation, akin to Google Search or the iPhone, and we invite the best talents to join us on this exciting journey. We are thrilled to announce that we are searching for our first 'Chief of Staff' to help us navigate this ambitious path ahead!Interested in learning more about our Channel Team? WebsiteBlog YouTube Instagram

Join Our Team At Channel Talk, we are in the process of building a new strategy team that will design the next phase of growth. As an early member, you will play a pivotal role in defining what to focus on and connecting strategy to execution.In the age of AI, the weight of strategy has shifted significantly. Rapid execution and quick learning have always been the hallmarks of a startup. However, with AI drastically increasing the speed of execution, the rules of the game have changed. In the past, taking a wrong turn could be remedied by slow progress, but now, incorrect directions lead to rapid arrival at the wrong destination. Thus, the importance of setting direction—strategizing—has grown exponentially.Channel Talk has proven success in the challenging Korean SaaS market and is making tangible AI achievements at a time when the AI bubble is being discussed. If you are interested in being a founding member of the strategy team that will design the next stage of growth, we encourage you to apply!

Join Our Team! The Recruitment Team at ChannelTalk is a pivotal organization that shapes the growth trajectory of our company.As we approach Series D funding, our top priority is enhancing our talent density. We play a crucial role in identifying and connecting with top-tier talent necessary for ChannelTalk to ascend to the league of global SaaS giants like Notion, Slack, and Zoom.Our recruitment team collaborates closely with Hiring Managers across the organization to define the ideal candidate profiles and implement diverse strategies. We prioritize outbound recruitment, believing that persuading external top-tier talent is our most critical skill.We are firm believers that attracting exceptional colleagues is the strongest leverage for company growth. While we recognize that increasing talent density is a challenging mission, we invite you to apply if you are eager to achieve remarkable results together.

Join Our Team The Forward Deployed Engineer (FDE) team at Zoyi is dedicated to engineering solutions for AI Transformation (AX) challenges.As a critical part of our operations, our engineers work closest with clients, directly addressing complex customer experience and operational issues. We provide innovative, scalable solutions through tools like ALF recipes and Co-Pilot.Rather than offering one-off custom solutions, we focus on quickly developing prototypes based on validated solutions tailored for each client, ensuring that our product team can leverage these insights effectively.We pride ourselves on being the first line of experimentation, identifying and resolving AX issues as they arise.Our team members possess strong coding skills, a keen business sense, a customer-centric mindset, and excellent communication abilities.This role is ideal for those aspiring to become PMs, AI Product Leads, or founders in the future.* Military service exemption (industrial technical personnel, specialized research personnel) is available for this position.

Join Our Dynamic Team! The Revenue Operations (RevOps) team at zoyi plays a critical role in strategically designing our revenue growth. We analyze the revenue structure based on data collected across sales, customer interactions, and product usage, and create actionable strategies to enhance revenue performance.Our core objective is to provide insights that genuinely influence decision-making across the organization and drive real-world execution. We define key metrics tied to revenue—like sales pipeline, conversion rates, retention, and incentive structures—and operate dashboards while collaborating closely with sales, customer service, and management teams. This connection between customer behavior and product usage serves as a vital revenue lever.In a rapidly growing SaaS environment, team members have the opportunity to gain high autonomy and lead problem-solving initiatives, enhancing both their data analysis skills and business acumen. There is also a clear career path for expanding expertise within RevOps or advancing into key roles within sales and operations.

Join Our Team! The Product Design team at zoyi is dedicated to crafting product experiences that our customers will truly cherish. From the ideation phase through design and post-launch enhancements, we are involved in the entire lifecycle of our products.We closely observe our customers to define the essence of hidden challenges, rather than just visible needs. By organizing complex contexts into clear structures and eliminating the unnecessary, we achieve meaningful simplicity.We collaborate closely with development, business, and customer experience teams to create solutions that harmonize user value and business objectives.We believe that design is not merely an end product but a continuum of decision-making, involving hypothesis formulation, validation, and learning.

Zoyi seeks a Growth Marketing Specialist to join the team at 서울 강남구 논현로 508, GS강남타워. The marketing group leads ChannelTalk’s transition from a B2B SaaS company toward a new role as a customer AI platform. Key responsibilities Execute growth marketing initiatives that address real customer pain points and use their language Lead and improve lead generation strategies through paid media and marketing operations Own key funnel metrics, validating customer insights with data Design and run experiments informed by analytics Work with content, branding, and performance teams to shape the funnel from awareness to sales Partner with sales, customer success, and product teams to quickly incorporate customer feedback into campaigns Team approach The ChannelTalk marketing team works collaboratively, without silos. Content, branding, and performance efforts are integrated, allowing the team to manage the full pipeline. Regular feedback from sales and customer success teams ensures new insights are quickly applied to future campaigns.

Join Our Dynamic Team! The Governance, Risk, and Compliance (GRC) team is an integral part of the Operations unit.Our mission is to support effective and safe corporate decision-making through legal and privacy-related policies, ensuring that we provide reliable and rational solutions that align with both technology and customer needs.We focus on identifying relevant legal frameworks and case studies while working collaboratively to address challenges swiftly.As the technological landscape evolves, we strive to balance the changing regulatory environment with business needs to foster stable organizational growth.

Join Our Team! At Zoyi, we are excited to announce the formation of a new Strategy Team dedicated to charting our next phase of growth. As an early team member, you will play a pivotal role in defining our focus areas and connecting them to execution.In the age of AI, the significance of strategic direction has never been greater. The speed of execution and learning has accelerated dramatically, changing the rules of the game. Previously, a slow misdirection allowed time to pivot, but today, the rapid pace means reaching the wrong destination can happen in the blink of an eye. Thus, setting the right direction—our strategy—is crucial.Zoyi is proving successful in the challenging Korean SaaS market and is making significant strides in AI performance at a time when the sector is under scrutiny. If you are interested in being a founding member of our strategy team and contributing to our next growth stage, we encourage you to apply!

Join Our Dynamic Finance Team The Finance Team at ChannelTalk is structured into two specialized groups: Finance1 and Finance2, each playing a crucial role in shaping the financial backbone of our organization.Finance1 focuses on understanding our current financial landscape through rigorous analysis of revenues, expenses, and cash flows. As an FP&A Specialist, you will dive deep into the numbers to derive insights and prepare for future decisions. This team also handles global corporate consolidation and billing, collaborating closely with various departments to proactively identify risks and provide essential decision-making options.Finance2 is responsible for accounting, tax, and treasury functions, overseeing monthly, quarterly, and annual financial statements, external audits, tax filings, and cash management. We are committed to establishing a transparent and trustworthy financial environment, solidifying standards and processes to ensure the company's steady growth.The Finance Team is not just about managing numbers; we are a bridge between finance and business, steering the direction and stability of the company. If you are eager to set financial standards in a fast-paced growth environment, we invite you to join ChannelTalk's Finance Team.

Join Our Team! Artificial Intelligence (AI) has evolved from being a mere tool to a transformative force that is reshaping the way we work. Our agents are not just participants in the software market; they are redefining the service industry.The future of career advancement will hinge on those who can create agents that deliver tangible results, rather than just those who have experimented with AI. To achieve real-world success, it is essential to develop a product that goes beyond mere models.At ChannelTalk, we are revolutionizing customer support within one of the largest service markets by ensuring our agents effectively resolve issues. We are proving our commitment to “not just answering AI,” but to “solving AI” through measurable results.The Head of Product Management will be pivotal in driving this transformation, beyond merely aligning product strategies and priorities. This role involves making critical decisions about what to create and what to forgo, establishing execution standards, and taking responsibility for outcomes. Furthermore, you will be tasked with recruiting, mentoring, and coaching the PM team to establish a repeatable success model for agent transformation.We are looking for a PM leader who can ride the wave of agent transformation, delivering results rather than just words.Interested in learning more about our team? Website Blog YouTube Instagram