Principal Ads Product Specialist Lcs Key Accounts Product Solutions jobs in Seoul – Browse 401 openings on RoboApply Jobs
Principal Ads Product Specialist Lcs Key Accounts Product Solutions jobs in Seoul
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Experience Level
Mid to Senior
Qualifications
We are looking for candidates with a proven track record in ad product management and a deep understanding of digital marketing strategies. A Bachelor's degree in Marketing, Business, or a related field is preferred, along with 5+ years of relevant experience in the advertising industry. Strong analytical skills, excellent communication abilities, and a passion for driving customer success are essential.
About the job
The Principal Ads Product Specialist at Coupang plays a central role in shaping advertising solutions for key accounts in Seoul. The position centers on developing and refining ad products that align with both client goals and the direction of Coupang’s product solutions group. This specialist works at the intersection of client needs and product innovation, ensuring advertising offerings remain effective and relevant.
What you will do
Design and implement advertising strategies tailored for major clients
Engage directly with key accounts to understand objectives and deliver targeted ad solutions
Collaborate with the product solutions team to strengthen Coupang’s advertising portfolio
Use in-depth knowledge of ad products to boost user experience and campaign outcomes
Location
This role is based in Seoul, South Korea.
About Coupang
Coupang is a dynamic and rapidly growing company, revolutionizing the way customers shop online in South Korea. Our mission is to provide an unparalleled shopping experience through innovative technology and customer-centric services.
Role overview The Principal Ads Product Specialist at Coupang plays a central role in shaping advertising solutions for key accounts in Seoul. The position centers on developing and refining ad products that align with both client goals and the direction of Coupang’s product solutions group. This specialist works at the intersection of client needs and product innovation, ensuring advertising offerings remain effective and relevant. What you will do Design and implement advertising strategies tailored for major clients Engage directly with key accounts to understand objectives and deliver targeted ad solutions Collaborate with the product solutions team to strengthen Coupang’s advertising portfolio Use in-depth knowledge of ad products to boost user experience and campaign outcomes Location This role is based in Seoul, South Korea.
Description At Coupang, our mission is to astonish customers with our innovative solutions, leading them to ask, “How did we ever live without Coupang?” We are driven by a passion to simplify shopping, dining, and lifestyle choices, fundamentally transforming the multi-billion-dollar e-commerce landscape. As one of the fastest-growing e-commerce companies in South Korea, we have established a stellar reputation as a reliable and dominant player in the industry. We pride ourselves on blending a vibrant startup culture with the robust resources of a large global public company, which empowers us to accelerate growth and launch new services at an unprecedented pace. Our team is composed of entrepreneurial-minded individuals who thrive on challenges, consistently seeking opportunities to implement new initiatives and innovations. At Coupang, you will witness not just personal growth, but also the collective evolution of your colleagues, team, and the organization. Our commitment to shaping the future of commerce is tangible. We constantly push the limits of what is achievable, solving complex problems and redefining traditional trade-offs. Join Coupang today and help us craft an extraordinary experience in this dynamic, technology-driven, and hyper-connected world. Coupang is on the lookout for an experienced product manager to lead the vision and execution of our product strategy for the Audience Network, Offsite Ads, and Coupang Play (OTT) Ads Product.
Role overview The Senior Content Operations Specialist - Ads Live Production at Coupang will play a key role in supporting live ad production activities in Seoul, South Korea. This position centers on managing the entire workflow of live advertising, upholding quality benchmarks, and seeking ways to enhance ad results. What you will do Manage the full cycle of live ad production, from planning through execution Monitor and maintain content quality to meet established standards Collaborate with teams from various departments to shape and improve ad strategies Analyze ad performance and suggest improvements to increase effectiveness and audience engagement
Full-time|$146.1K/yr - $146.1K/yr|On-site|Seoul, South Korea
Role Overview Coupang is hiring a Senior Product Designer focused on Ads User Experience in Seoul, South Korea. This role centers on improving advertising products through thoughtful, user-centered design. The position works within the design team and partners with product managers, engineers, and other stakeholders to deliver seamless experiences. What You Will Do Design and refine advertising product interfaces with a focus on intuitive, user-friendly interactions Collaborate with cross-functional teams to align design solutions with business and user needs Contribute creative ideas and feedback to enhance the overall user experience for Coupang's ad products Application Process Complete the required Internal Transfer Request Form Submit your application using your Coupang email account Note: Only applications submitted through a Coupang email will be considered.
Coupang Ads aims to provide advertising solutions that help clients grow revenue, expand market share, acquire customers, and build brand value. The team includes specialists from Sales, Marketing, Video Product, Operations, Product, and Engineering, all working together to support advertisers of every size. Collaboration and client focus are central to how Coupang Ads operates. The culture values diverse perspectives, quick action, and thoughtful decision-making. Team members are encouraged to bring new ideas and take initiative, all while supporting one another in a respectful environment. This role is based in Seoul and sits within the Product Specialist Group, which connects product development with sales and ensures that advertiser needs are understood and met. Role overview The Product Specialist Lead for Advertising Product Strategy & Sales will drive sales initiatives, identify opportunities for product growth, and act as a bridge between product and sales teams. This position requires leadership in setting and achieving sales goals, as well as expertise in analyzing market trends and customer behavior. What you will do Set and achieve sales targets for advertising products, analyzing causes for any gaps and leading efforts to close them. Serve as a product expert, collaborating with sales and product teams to spot trends, understand the competitive landscape, and discover new value opportunities. Lead projects aimed at growing sales and product value, including defining goals, timelines, and deliverables, and ensuring projects are executed successfully. Work closely with sales, marketing, and product teams, as well as key clients, to manage partnerships and align on product-focused goals. Use data analysis to influence stakeholders and support business growth for advertisers and products. Requirements At least 10 years of experience in e-commerce and marketing or advertising sales. Track record of launching and selling new products successfully. Experience defining business problems and developing execution strategies. Ability to plan and pursue creative approaches to meet ambitious targets. Strong skills in collaborating with cross-functional teams. Demonstrated ability to learn quickly and maintain a growth mindset, especially in uncertain situations. Preferred qualifications Deep understanding or experience in E-Commerce, Platform, or Ad-Tech advertising. Background in business planning, project management, product management, or consulting. Experience working in agile environments with rapid iteration cycles. Previous work in global advertising or technology-driven companies. Ability to analyze data and develop strategy using tools such as SQL, Excel, or PowerBI. Business-level English proficiency.
Join Us in Creating a Future Classic Product!At ChannelTalk, we empower sustainable growth for businesses through our all-in-one AI messaging platform. Our product is designed to help businesses find their direction by focusing on meaningful conversations with customers.Guided by the philosophy that 'the customer is the answer', we integrate CRM-based consultation experiences with AI automation, offering a single solution for enhancing customer service efficiency and improving customer experiences. Our rapid growth in the Japanese market, where we hold over 20% market share, has paved the way for our ambitious expansion into the U.S. market as we aspire to become a global SaaS leader.We collaborate with the best talents to create a
Welcome to the Daangn Team!At Daangn, we strive to create an environment where individuals can grow alongside the company as we expand.Our recruitment team is here to ensure that you can engage in meaningful discussions with amazing colleagues. Introducing the Advertising Solutions TeamDaangn Market operates an advertising service that monetizes traffic based on regional dynamics. With a monthly active user base of 19 million, we are dedicated to maximizing the value for advertisers and users alike, making it easy for anyone to connect with potential customers. Currently, we offer native feed ads (DA) on home feeds and search ads (SA) on result pages, with plans to diversify our advertising formats across various platforms in the future. The Advertising Solutions Team is focused on enhancing and optimizing advertising products to ensure that small businesses and large advertisers alike can experience tangible advertising success through Daangn Market.Key ResponsibilitiesPlan and enhance specifications for advertising products.Experiment with hypotheses based on data and improve key performance indicators.Introduce optimization tools to enhance advertising product performance and improve modeling.Lead collaboration with service and platform departments while managing projects.Who We Are Looking ForIndividuals with over 5 years of experience in Product Management.Those with at least 2 years of experience in planning advertising products and platforms.Highly interested in programmatic advertising with a strong technical understanding.Preferred QualificationsExperience in planning and launching advertising products from concept to market.Background in managing projects with various stakeholders.Strong understanding of online advertising platforms and the advertising business ecosystem.Self-motivated individuals with a positive mindset.Capability to analyze business data effectively.Additional InformationFor full-time positions, there is a 3-month probationary period.Individuals with disabilities and veterans will be given preference in hiring according to the 'Act on the Promotion of Employment for Persons with Disabilities' and the 'Act on the Honorable Treatment and Support of Veterans.'Application Process1. Document screening → 2. Video interview → 3. Job interview (task-based) → 4. Cultural fit interview and reference check → 5. Offer negotiation → 6. Final acceptance and onboardingClick here for the Daangn onboarding journey guide ()
Join Our Dynamic Team! The Product Team at zoyi operates under various feature teams or core teams, taking charge of essential functions like ALF, Telephony, and Marketing within Channel Talk. Our mission is to drive product growth and deliver exceptional customer value. Each team member is entrusted with specific features, focusing on establishing Go-to-Market strategies, planning projects, and managing them effectively. Your role is critical in ensuring that the products you oversee successfully penetrate and thrive in the market.Want to Learn More About Our Channel Team? Homepage Blog YouTube Instagram
Join Toss Securities, a pioneering global brokerage firm leading in overseas stock trading. We aim to create a world where anyone can easily view investments and grow products rapidly alongside our investors. If you're excited to craft innovative solutions in the financial sector, we invite you to apply for the Product Designer position. Introducing the WM Innovation Tribe's Advisory SiloThe WM Innovation Tribe is strategically focused on bringing high-asset clients to Toss Securities and crafting the best advisory experiences. Our core mission is to validate why high-net-worth clients should choose Toss Securities through exceptional product experiences. About Your Future TeamThe Advisory Silo is responsible for developing an investment strategy marketplace and AI-driven advisory services. Our high-asset clients often struggle to find trustworthy asset management partners in a complex market environment. We offer solutions through our marketplace and AI advisory, proposing optimal strategies tailored to clients' asset sizes and goals. As a sole designer, you will proactively design experiences that reduce uncertainty in asset management, fostering long-term trust in Toss Securities. Your Responsibilities Include- Designing conversion flows that help high-asset clients recognize the value of membership and sign up.- Creating seamless experiences for subscribers to enjoy premium benefits.- Experimenting and enhancing UI for key screens to boost subscription conversion rates and retention.- Collecting qualitative and quantitative feedback on customer pain points to inform experience improvements.- Simplifying complex policies like payments and subscription management into user-friendly interfaces.- [Check out our Designer FAQ](https://tosspublic.notion.site/99fbc158436240cf994ef5af1ccc5537)We’re Looking for Someone Who- Has experience improving user experiences based on both qualitative and quantitative data, focusing on user needs.- Can design and launch solutions that meet customer demands based on solid evidence.- Can communicate logically and collaborate effectively with team members.- Is capable of creating UI for apps and websites that are hierarchical and aesthetically coherent.- Is eager to learn about finance alongside product design, even without prior financial experience. Bonus Points if You Have- Experience designing services involving conversion and payment flows, such as subscriptions or e-commerce.- Experience creating services for high-value clients, such as premium or VIP offerings.- Experience using user behavior data to enhance UI and measure performance.- The ability to quickly understand complex information, technology, and policies and structure them into consistent UX/UI.- Experience designing customer experiences across multiple devices, including mobile and PC. Important Notes- You can apply for the Product Designer position in two ways. Click the 'Apply' button to choose your preferred method.Quick Apply without Portfolio: Just one strong example showcasing your skills is enough. Prepare your responses to five questions provided by Toss without needing a portfolio file.Apply with an Existing Portfolio: If you have a portfolio ready, feel free to submit it.- Regardless of the method you choose, evaluation criteria remain the same.- Both application processes will involve a discussion about two selected examples during the job interview, so be prepared for potential additional presentation material regardless of portfolio submission.- After securing the position, the specific silo you'll join will be determined, and each silo develops a range of products from new ventures to established businesses.
Join Notion Labs Inc. as a Product Support Specialist, where you'll play a vital role in delivering exceptional customer experiences. In this dynamic position, you will engage with our users, help troubleshoot issues, and ensure they maximize the value of our product. Ideal candidates possess strong communication skills, a passion for technology, and a commitment to customer satisfaction.
Senior Product Manager for Innovative Fintech Solutions About the Company Coupang is revolutionizing the shopping experience from the moment customers launch the app to the instant their orders arrive at their doorstep. With an exceptional e-commerce and logistics network coupled with a customer-centric ethos, Coupang has transformed the dynamics of speed, selection, and pricing. We proudly deliver millions of products across the nation within hours, including fresh groceries, ensuring fast delivery services 365 days a year. As one of the largest and fastest-growing e-commerce markets globally, South Korea is at the forefront of innovation. About the New Fintech Product Team The Fintech division at Coupang is dedicated to continuously innovating and delivering financial services that enhance the shopping experience for our customers. Our upcoming New Fintech Product is set to redefine financial interactions within the Coupang ecosystem, creating new value across areas such as payment solutions, asset management, and improving financial accessibility. We are searching for a core team member who will be involved in every stage of this product, from initial planning to development, launch, and expansion. Position Overview We are seeking an experienced and skilled Product Manager with a proven track record in new product development and leading large-scale projects. This role is pivotal in defining Coupang's new fintech offerings and crafting innovative, customer-focused financial experiences from the ground up. Key Responsibilities Establish the product vision and strategy for Coupang's New Fintech Product. Lead the product development process from inception to successful launch. Oversee and execute large-scale projects impacting millions of customers. Design and implement innovative features that meet customer financial needs. Drive continuous product improvement through experimentation, customer feedback, and data analysis. Collaborate with cross-functional teams including design, engineering, risk management, and operations to execute the product roadmap. Develop product strategies that consider global expansion and localization needs. Build and lead a talented Product Manager team while communicating the product vision within and outside the organization. Qualifications and Requirements 7+ years of experience in Product Management. Proven experience in developing and launching products from 0 to 1 is essential. Strong background in leading large-scale projects. Customer-centric mindset with excellent problem-solving skills. Bachelor's degree or higher in a technical or quantitative field. Exceptional written and verbal communication skills in English are preferred. Understanding of the complexities of marketplace and consumer platform models is preferred. Characteristics and Competencies Ability to execute in fast-paced, data-driven, and ambiguous environments. Balance strategic thinking with tactical execution. Capable of analyzing diverse data to derive insights and solve problems. Effective communication skills with executives and varied stakeholders.
About the Role Coupang is on the lookout for a talented and experienced Senior Product Manager to lead the development of an innovative fintech product. This role is crucial in shaping a transformative financial experience that goes beyond conventional shopping. You will be at the forefront of defining, developing, and launching a cutting-edge product that enhances customer financial interactions within the Coupang ecosystem. Your Responsibilities Define and establish the vision and strategy for Coupang's New Fintech Product. Lead the entire product lifecycle from concept to successful launch. Oversee large-scale projects impacting millions of customers. Design innovative features that resonate with customer financial needs. Utilize experimentation, customer feedback, and data analysis for ongoing product enhancements. Collaborate with cross-functional teams, including design, engineering, risk, and operations, to execute the product roadmap. Develop product strategies considering global expansion and localization requirements. Build and lead a product management team while effectively communicating the product vision internally and externally. Qualifications 7+ years of experience in Product Management. Proven track record in developing and launching products from the ground up. Experience leading large-scale projects is essential. Strong customer-centric mindset with problem-solving capabilities. Bachelor's degree or higher in a technical or quantitative field. Preferred understanding of marketplace or consumer platform complexities. Desired Skills Able to operate effectively in a fast-paced, data-driven, and ambiguous environment. Balance strategic thinking with tactical execution. Analyze diverse data to derive insights and solve problems. Excellent communication skills for engaging with executives and various stakeholders.
Join our dynamic team as a Senior Client Solutions Manager specializing in Pinterest Ads. In this role, you will drive strategic initiatives to enhance client satisfaction and maximize advertising performance on Pinterest. You will collaborate with cross-functional teams, leveraging data analytics to develop tailored advertising solutions for our clients.Your expertise in digital marketing and client relationship management will be pivotal in ensuring our clients achieve their business goals through innovative ad strategies. You will be responsible for monitoring campaign performance, providing actionable insights, and fostering long-term partnerships with key clients.
About the Team You'll JoinThe Product Operations Specialist (Japan) is part of the Global Domain team.You will support customer communication for products developed by the Toss Securities global team. Your ResponsibilitiesYou will primarily handle customer communication for local clients using Toss Securities' global products, contributing to the team's successful local expansion.Localization Insight and Feedback: You will assess global products from a localization perspective and suggest improvements to the team based on feedback gathered during customer communication.User Research Management: You will manage customer communication for the global team's user research, overseeing the entire user interview process, including scheduling, pre-interview briefings, incentive payments, and addressing inquiries. You will also assist in conducting simple desk research and survey analysis based on guidelines provided by UX Researchers. Who We're Looking ForWe need someone with Japanese nationality or a strong understanding of Japanese culture and market.For Japanese nationals, you must have no disqualifications for employment in a Korean company.Experience in customer communication, both over the phone and in person, is essential. Experience engaging with customers from various backgrounds and demographics is a plus.Experience collaborating with diverse individuals through clubs, projects, or internships is highly desirable. Application InstructionsPlease feel free to list any work tools you have used, such as Excel, Google Sheets, Notion, or Slack.If you have experiences achieving goals with others through clubs, projects, or internships, please share specific details.Describe a memorable customer interaction and the reasons it stood out to you. If you learned or felt something significant during the experience, please include that. Join the Toss Securities JourneyApplication Submission > Job Interview > Cultural Fit Interview > Final Acceptance and Onboarding Please NoteThis position is a contract role with a duration of one year.If any false information is found in the resume or if disciplinary issues are confirmed in the work history, the hiring may be canceled.Hiring may be canceled for individuals subject to hiring restrictions as per Toss Securities regulations.Disabled individuals and veterans are given preference in accordance with relevant laws.For Japanese nationals, please specify the type of visa currently held (D-2, D-10, F-2, etc.) in your resume.Future visa sponsorship (E-7, etc.) will be evaluated based on individual job capabilities and legal requirements.
Location: Seoul, South Korea About Coupang Ads Coupang Ads develops advertising solutions that help sellers and brand owners reach a range of marketing goals, from revenue growth to expanding market share and attracting new customers. The team supports advertisers of all sizes, focusing on continuous growth through tailored solutions. Collaboration is central, with specialists in Sales, Marketing, Video Product & Operations, Product, and Engineering working together. Advertisers remain at the core of every decision. The team values energy, ownership, and adaptability, fostering a respectful and supportive workplace for people from diverse backgrounds. Role Overview: Senior Product Designer (Advertising User Experience) The Coupang Ads UX team creates user experiences for Coupang advertisers. In this senior role, the designer shapes user-centered strategies that help advertisers grow and brings those strategies to life in the product. What You Will Do Lead the end-to-end product design process for advertising solutions Formulate UX strategies that support advertiser business growth Design intuitive user interfaces for advertiser-facing products Work closely with development teams to implement design solutions Balance advertiser needs with business objectives in design decisions
Coupang OverviewCoupang exists to deliver customer delight. We strive for a moment when customers ask themselves, 'How did I live without Coupang?' This realization signifies our mission has been fulfilled. With a singular focus on making shopping, dining, and daily life more convenient for our customers, Coupang is driving innovation across the multi-billion dollar commerce industry. As one of the fastest-growing retail companies, we have established a unique position within the South Korean e-commerce market while building customer trust.At Coupang, we take pride in being a global public company with a startup culture. This allows us to maintain the agility we had at our inception, continuously launching new services and expanding our business. Every employee at Coupang is empowered to embrace entrepreneurship and drive innovation and initiatives. The boldness to dive into work and achieve results lies at the heart of how we operate. You will witness growth every day—your own, your colleagues', your team’s, and the company as a whole.Every member of the Coupang team is genuinely committed to creating the future of commerce. We tackle customer problems, challenge conventional wisdom, and surpass feasible limits. If you seek an amazing work experience in a hyper-connected world with cutting-edge technology and an always-on approach, join Coupang today.Role OverviewAs a Key Account Manager within Rocket Growth, you will identify and engage sellers with differentiated products to enhance the product diversity on our platform. Your role will support sellers in their growth on Coupang while crafting strategies for their potential and providing exceptional product experiences for our customers. Together, we will create new opportunities for expansion through Rocket Growth.
Join Our Team as a Product Operations Specialist! As a Product Operations Specialist, you will play a crucial role within your designated silo or team, supporting the stable operation of our services. You will work autonomously, much like a startup, alongside colleagues from diverse fields such as product management, design, data, and engineering. Your Responsibilities Will Include: Collaborating with team members to ensure the smooth operation of services. Taking the lead in operational tasks such as responding to inquiries, executing CRM campaigns, and performing data cleansing. Continuously enhancing operational processes and implementing administrative features for increased efficiency. Communicating closely with various stakeholders to resolve product-related issues. Analyzing customer needs and identifying service improvement opportunities through data-driven insights. We Are Looking For Someone Who: Can understand and coordinate the requirements of various stakeholders related to our services. Has a keen interest in web and app services, and has experience in service operations or planning. Can effectively communicate with stakeholders to resolve product-related challenges. Is eager to learn, even if you do not have direct Product Owner experience. Possesses knowledge and skills for data analysis. How to Craft Your Resume: Explain why you are interested in the Product Operations Specialist role at Toss. Detail your experience related to web and app services. Share specific examples of your collaborative experiences. Please Note: This job posting will close as soon as a suitable candidate is found, so we recommend applying promptly if interested. This is a 1-year contract position with an annual salary of 45 million KRW. After one year of employment, we may offer a contract extension based on performance evaluation. The Journey to Joining Toss: Application submission > Job interview > Cultural fit interview > Reference check > Final acceptance and onboarding. A Note for Future Colleagues: As part of the fastest-growing offline payment service, you will gain valuable experience necessary for a product manager. You will constantly explore customer patterns, identify what drives customer engagement, and implement improvements for better service delivery. You will be responsible for enhancing processes and policies, allowing the team to focus on critical tasks, and laying the groundwork for product growth.
Are you a passionate and innovative professional with a knack for developing consumer products? Join WildBrain as a Product Development Manager and take the lead in shaping exciting new offerings for our diverse audience. In this role, you will collaborate closely with cross-functional teams to drive product strategy, oversee development processes, and ensure alignment with market trends.Your expertise will guide the product lifecycle from concept to launch, allowing you to make a significant impact in the consumer products sector. We are looking for someone who thrives in a fast-paced environment and is eager to contribute to our mission of engaging families through quality content.
Join us as a Product Owner at Toss and play a critical role in driving the success of our products.The Product Owner at Toss is embedded within a silo or team that is dedicated to developing specific services.Depending on the nature of the product, teams are grouped into silos comprising around five members, including product designers, developers, and data analysts. Larger teams are formed for products that are more mature or complex.Our Product Owners come with diverse backgrounds, boasting practical experience ranging from 3 to over 10 years, having worked in startups, large enterprises, consulting firms, and more.As a Product Owner, your role will include:Establishing and striving to achieve biannual goals for your team or silo to ensure product success.Making key decisions regarding business direction, revenue, and monetization while collaboratively defining the best strategic direction with team members.Defining key performance indicators for products, designing business models, and driving actionable items.Finding Product-Market Fit through hypothesis formation, data-driven experimentation, hypothesis validation, and continuous iteration.Identifying problems based on customer needs and business impact, and translating these into tasks while clearly communicating complex issues and solutions to stakeholders, guiding them towards long-term goals.Taking on a leadership role akin to a startup CEO by identifying and resolving challenges firsthand, experiencing both success and failure.We are looking for candidates who:Have experience in defining and solving problems from the customer's perspective.Are adept at resolving complex issues based on data.Possess the drive to persistently seek solutions even in challenging situations.Have experience creating results or learning from failures through agile processes.Ideally have startup experience managing everything from business planning and product development to organizational operations.Services you might oversee include:Platform Division: Develop services related to the home screen visited by 29 million Toss users.Foundation Division: Create essential common services for Toss, including authentication, risk management, business memberships, and remittances.Growth Division: Focus on user growth, retention, and monetization related services, particularly through data-driven customer analysis.Pay Domain: Build the easy payment service 'Toss Pay,' developing innovative payment solutions and services to grow user engagement.Commerce Domain: Oversee 'Toss Shopping' within the Toss app, launching a variety of services designed to enhance user choice and experience.Financial Marketplace Domain: Manage intermediary services related to loans, cards, accounts, and insurance while collaborating with various partners to provide competitive financial products.
Join us at Sendbird, where we are revolutionizing customer interactions through cutting-edge AI technology. As the Head of Product for Korea, you will lead the development of our AI Agent platform, specifically crafted for enterprise-level customer service. This is an opportunity to break the mold of conventional AI products and to create solutions that operate at the scale demanded by the world's leading B2C brands.The CompanyAt Sendbird, our mission is to construct the AI workforce of the future. With over a decade of experience, we have established ourselves as the foremost CPaaS platform, enabling seamless communication through chat, voice, video, and messaging APIs. Trusted by more than 4,000 brands, our platform facilitates an astounding 7 billion messages each month, serving 300 million active users globally.We empower conversations for industry giants like DoorDash, Match Group, and Yahoo Sports. Our commitment to excellence is unwavering and our foresight in recognizing that AI would fundamentally transform customer engagement has driven us to reimagine our approach.In December 2024, we embarked on a strategic shift towards an AI-first customer experience, launching our AI agent for enterprise CX in February 2025, and rebranding to delight.ai in November 2025. This transition reflects our belief that AI's true potential lies in enhancing customer experiences, ensuring they feel valued and understood.The ProductDelight.ai serves as the AI concierge for customer experience, distinguishing itself by building long-term memory, learning customer preferences, and integrating context across various communication channels. Our goal is to create AI that makes customers feel truly understood and appreciated.Why This Role MattersIn a landscape where many vendors are still presenting prototypes, your work will bridge the significant gap between AI demonstrations and fully operational AI solutions. You will shape the product strategy for our AI Agent across North America, EMEA, and APAC, making this a pivotal position at the intersection of innovative AI development and enterprise execution.
Role overview The Principal Ads Product Specialist at Coupang plays a central role in shaping advertising solutions for key accounts in Seoul. The position centers on developing and refining ad products that align with both client goals and the direction of Coupang’s product solutions group. This specialist works at the intersection of client needs and product innovation, ensuring advertising offerings remain effective and relevant. What you will do Design and implement advertising strategies tailored for major clients Engage directly with key accounts to understand objectives and deliver targeted ad solutions Collaborate with the product solutions team to strengthen Coupang’s advertising portfolio Use in-depth knowledge of ad products to boost user experience and campaign outcomes Location This role is based in Seoul, South Korea.
Description At Coupang, our mission is to astonish customers with our innovative solutions, leading them to ask, “How did we ever live without Coupang?” We are driven by a passion to simplify shopping, dining, and lifestyle choices, fundamentally transforming the multi-billion-dollar e-commerce landscape. As one of the fastest-growing e-commerce companies in South Korea, we have established a stellar reputation as a reliable and dominant player in the industry. We pride ourselves on blending a vibrant startup culture with the robust resources of a large global public company, which empowers us to accelerate growth and launch new services at an unprecedented pace. Our team is composed of entrepreneurial-minded individuals who thrive on challenges, consistently seeking opportunities to implement new initiatives and innovations. At Coupang, you will witness not just personal growth, but also the collective evolution of your colleagues, team, and the organization. Our commitment to shaping the future of commerce is tangible. We constantly push the limits of what is achievable, solving complex problems and redefining traditional trade-offs. Join Coupang today and help us craft an extraordinary experience in this dynamic, technology-driven, and hyper-connected world. Coupang is on the lookout for an experienced product manager to lead the vision and execution of our product strategy for the Audience Network, Offsite Ads, and Coupang Play (OTT) Ads Product.
Role overview The Senior Content Operations Specialist - Ads Live Production at Coupang will play a key role in supporting live ad production activities in Seoul, South Korea. This position centers on managing the entire workflow of live advertising, upholding quality benchmarks, and seeking ways to enhance ad results. What you will do Manage the full cycle of live ad production, from planning through execution Monitor and maintain content quality to meet established standards Collaborate with teams from various departments to shape and improve ad strategies Analyze ad performance and suggest improvements to increase effectiveness and audience engagement
Full-time|$146.1K/yr - $146.1K/yr|On-site|Seoul, South Korea
Role Overview Coupang is hiring a Senior Product Designer focused on Ads User Experience in Seoul, South Korea. This role centers on improving advertising products through thoughtful, user-centered design. The position works within the design team and partners with product managers, engineers, and other stakeholders to deliver seamless experiences. What You Will Do Design and refine advertising product interfaces with a focus on intuitive, user-friendly interactions Collaborate with cross-functional teams to align design solutions with business and user needs Contribute creative ideas and feedback to enhance the overall user experience for Coupang's ad products Application Process Complete the required Internal Transfer Request Form Submit your application using your Coupang email account Note: Only applications submitted through a Coupang email will be considered.
Coupang Ads aims to provide advertising solutions that help clients grow revenue, expand market share, acquire customers, and build brand value. The team includes specialists from Sales, Marketing, Video Product, Operations, Product, and Engineering, all working together to support advertisers of every size. Collaboration and client focus are central to how Coupang Ads operates. The culture values diverse perspectives, quick action, and thoughtful decision-making. Team members are encouraged to bring new ideas and take initiative, all while supporting one another in a respectful environment. This role is based in Seoul and sits within the Product Specialist Group, which connects product development with sales and ensures that advertiser needs are understood and met. Role overview The Product Specialist Lead for Advertising Product Strategy & Sales will drive sales initiatives, identify opportunities for product growth, and act as a bridge between product and sales teams. This position requires leadership in setting and achieving sales goals, as well as expertise in analyzing market trends and customer behavior. What you will do Set and achieve sales targets for advertising products, analyzing causes for any gaps and leading efforts to close them. Serve as a product expert, collaborating with sales and product teams to spot trends, understand the competitive landscape, and discover new value opportunities. Lead projects aimed at growing sales and product value, including defining goals, timelines, and deliverables, and ensuring projects are executed successfully. Work closely with sales, marketing, and product teams, as well as key clients, to manage partnerships and align on product-focused goals. Use data analysis to influence stakeholders and support business growth for advertisers and products. Requirements At least 10 years of experience in e-commerce and marketing or advertising sales. Track record of launching and selling new products successfully. Experience defining business problems and developing execution strategies. Ability to plan and pursue creative approaches to meet ambitious targets. Strong skills in collaborating with cross-functional teams. Demonstrated ability to learn quickly and maintain a growth mindset, especially in uncertain situations. Preferred qualifications Deep understanding or experience in E-Commerce, Platform, or Ad-Tech advertising. Background in business planning, project management, product management, or consulting. Experience working in agile environments with rapid iteration cycles. Previous work in global advertising or technology-driven companies. Ability to analyze data and develop strategy using tools such as SQL, Excel, or PowerBI. Business-level English proficiency.
Join Us in Creating a Future Classic Product!At ChannelTalk, we empower sustainable growth for businesses through our all-in-one AI messaging platform. Our product is designed to help businesses find their direction by focusing on meaningful conversations with customers.Guided by the philosophy that 'the customer is the answer', we integrate CRM-based consultation experiences with AI automation, offering a single solution for enhancing customer service efficiency and improving customer experiences. Our rapid growth in the Japanese market, where we hold over 20% market share, has paved the way for our ambitious expansion into the U.S. market as we aspire to become a global SaaS leader.We collaborate with the best talents to create a
Welcome to the Daangn Team!At Daangn, we strive to create an environment where individuals can grow alongside the company as we expand.Our recruitment team is here to ensure that you can engage in meaningful discussions with amazing colleagues. Introducing the Advertising Solutions TeamDaangn Market operates an advertising service that monetizes traffic based on regional dynamics. With a monthly active user base of 19 million, we are dedicated to maximizing the value for advertisers and users alike, making it easy for anyone to connect with potential customers. Currently, we offer native feed ads (DA) on home feeds and search ads (SA) on result pages, with plans to diversify our advertising formats across various platforms in the future. The Advertising Solutions Team is focused on enhancing and optimizing advertising products to ensure that small businesses and large advertisers alike can experience tangible advertising success through Daangn Market.Key ResponsibilitiesPlan and enhance specifications for advertising products.Experiment with hypotheses based on data and improve key performance indicators.Introduce optimization tools to enhance advertising product performance and improve modeling.Lead collaboration with service and platform departments while managing projects.Who We Are Looking ForIndividuals with over 5 years of experience in Product Management.Those with at least 2 years of experience in planning advertising products and platforms.Highly interested in programmatic advertising with a strong technical understanding.Preferred QualificationsExperience in planning and launching advertising products from concept to market.Background in managing projects with various stakeholders.Strong understanding of online advertising platforms and the advertising business ecosystem.Self-motivated individuals with a positive mindset.Capability to analyze business data effectively.Additional InformationFor full-time positions, there is a 3-month probationary period.Individuals with disabilities and veterans will be given preference in hiring according to the 'Act on the Promotion of Employment for Persons with Disabilities' and the 'Act on the Honorable Treatment and Support of Veterans.'Application Process1. Document screening → 2. Video interview → 3. Job interview (task-based) → 4. Cultural fit interview and reference check → 5. Offer negotiation → 6. Final acceptance and onboardingClick here for the Daangn onboarding journey guide ()
Join Our Dynamic Team! The Product Team at zoyi operates under various feature teams or core teams, taking charge of essential functions like ALF, Telephony, and Marketing within Channel Talk. Our mission is to drive product growth and deliver exceptional customer value. Each team member is entrusted with specific features, focusing on establishing Go-to-Market strategies, planning projects, and managing them effectively. Your role is critical in ensuring that the products you oversee successfully penetrate and thrive in the market.Want to Learn More About Our Channel Team? Homepage Blog YouTube Instagram
Join Toss Securities, a pioneering global brokerage firm leading in overseas stock trading. We aim to create a world where anyone can easily view investments and grow products rapidly alongside our investors. If you're excited to craft innovative solutions in the financial sector, we invite you to apply for the Product Designer position. Introducing the WM Innovation Tribe's Advisory SiloThe WM Innovation Tribe is strategically focused on bringing high-asset clients to Toss Securities and crafting the best advisory experiences. Our core mission is to validate why high-net-worth clients should choose Toss Securities through exceptional product experiences. About Your Future TeamThe Advisory Silo is responsible for developing an investment strategy marketplace and AI-driven advisory services. Our high-asset clients often struggle to find trustworthy asset management partners in a complex market environment. We offer solutions through our marketplace and AI advisory, proposing optimal strategies tailored to clients' asset sizes and goals. As a sole designer, you will proactively design experiences that reduce uncertainty in asset management, fostering long-term trust in Toss Securities. Your Responsibilities Include- Designing conversion flows that help high-asset clients recognize the value of membership and sign up.- Creating seamless experiences for subscribers to enjoy premium benefits.- Experimenting and enhancing UI for key screens to boost subscription conversion rates and retention.- Collecting qualitative and quantitative feedback on customer pain points to inform experience improvements.- Simplifying complex policies like payments and subscription management into user-friendly interfaces.- [Check out our Designer FAQ](https://tosspublic.notion.site/99fbc158436240cf994ef5af1ccc5537)We’re Looking for Someone Who- Has experience improving user experiences based on both qualitative and quantitative data, focusing on user needs.- Can design and launch solutions that meet customer demands based on solid evidence.- Can communicate logically and collaborate effectively with team members.- Is capable of creating UI for apps and websites that are hierarchical and aesthetically coherent.- Is eager to learn about finance alongside product design, even without prior financial experience. Bonus Points if You Have- Experience designing services involving conversion and payment flows, such as subscriptions or e-commerce.- Experience creating services for high-value clients, such as premium or VIP offerings.- Experience using user behavior data to enhance UI and measure performance.- The ability to quickly understand complex information, technology, and policies and structure them into consistent UX/UI.- Experience designing customer experiences across multiple devices, including mobile and PC. Important Notes- You can apply for the Product Designer position in two ways. Click the 'Apply' button to choose your preferred method.Quick Apply without Portfolio: Just one strong example showcasing your skills is enough. Prepare your responses to five questions provided by Toss without needing a portfolio file.Apply with an Existing Portfolio: If you have a portfolio ready, feel free to submit it.- Regardless of the method you choose, evaluation criteria remain the same.- Both application processes will involve a discussion about two selected examples during the job interview, so be prepared for potential additional presentation material regardless of portfolio submission.- After securing the position, the specific silo you'll join will be determined, and each silo develops a range of products from new ventures to established businesses.
Join Notion Labs Inc. as a Product Support Specialist, where you'll play a vital role in delivering exceptional customer experiences. In this dynamic position, you will engage with our users, help troubleshoot issues, and ensure they maximize the value of our product. Ideal candidates possess strong communication skills, a passion for technology, and a commitment to customer satisfaction.
Senior Product Manager for Innovative Fintech Solutions About the Company Coupang is revolutionizing the shopping experience from the moment customers launch the app to the instant their orders arrive at their doorstep. With an exceptional e-commerce and logistics network coupled with a customer-centric ethos, Coupang has transformed the dynamics of speed, selection, and pricing. We proudly deliver millions of products across the nation within hours, including fresh groceries, ensuring fast delivery services 365 days a year. As one of the largest and fastest-growing e-commerce markets globally, South Korea is at the forefront of innovation. About the New Fintech Product Team The Fintech division at Coupang is dedicated to continuously innovating and delivering financial services that enhance the shopping experience for our customers. Our upcoming New Fintech Product is set to redefine financial interactions within the Coupang ecosystem, creating new value across areas such as payment solutions, asset management, and improving financial accessibility. We are searching for a core team member who will be involved in every stage of this product, from initial planning to development, launch, and expansion. Position Overview We are seeking an experienced and skilled Product Manager with a proven track record in new product development and leading large-scale projects. This role is pivotal in defining Coupang's new fintech offerings and crafting innovative, customer-focused financial experiences from the ground up. Key Responsibilities Establish the product vision and strategy for Coupang's New Fintech Product. Lead the product development process from inception to successful launch. Oversee and execute large-scale projects impacting millions of customers. Design and implement innovative features that meet customer financial needs. Drive continuous product improvement through experimentation, customer feedback, and data analysis. Collaborate with cross-functional teams including design, engineering, risk management, and operations to execute the product roadmap. Develop product strategies that consider global expansion and localization needs. Build and lead a talented Product Manager team while communicating the product vision within and outside the organization. Qualifications and Requirements 7+ years of experience in Product Management. Proven experience in developing and launching products from 0 to 1 is essential. Strong background in leading large-scale projects. Customer-centric mindset with excellent problem-solving skills. Bachelor's degree or higher in a technical or quantitative field. Exceptional written and verbal communication skills in English are preferred. Understanding of the complexities of marketplace and consumer platform models is preferred. Characteristics and Competencies Ability to execute in fast-paced, data-driven, and ambiguous environments. Balance strategic thinking with tactical execution. Capable of analyzing diverse data to derive insights and solve problems. Effective communication skills with executives and varied stakeholders.
About the Role Coupang is on the lookout for a talented and experienced Senior Product Manager to lead the development of an innovative fintech product. This role is crucial in shaping a transformative financial experience that goes beyond conventional shopping. You will be at the forefront of defining, developing, and launching a cutting-edge product that enhances customer financial interactions within the Coupang ecosystem. Your Responsibilities Define and establish the vision and strategy for Coupang's New Fintech Product. Lead the entire product lifecycle from concept to successful launch. Oversee large-scale projects impacting millions of customers. Design innovative features that resonate with customer financial needs. Utilize experimentation, customer feedback, and data analysis for ongoing product enhancements. Collaborate with cross-functional teams, including design, engineering, risk, and operations, to execute the product roadmap. Develop product strategies considering global expansion and localization requirements. Build and lead a product management team while effectively communicating the product vision internally and externally. Qualifications 7+ years of experience in Product Management. Proven track record in developing and launching products from the ground up. Experience leading large-scale projects is essential. Strong customer-centric mindset with problem-solving capabilities. Bachelor's degree or higher in a technical or quantitative field. Preferred understanding of marketplace or consumer platform complexities. Desired Skills Able to operate effectively in a fast-paced, data-driven, and ambiguous environment. Balance strategic thinking with tactical execution. Analyze diverse data to derive insights and solve problems. Excellent communication skills for engaging with executives and various stakeholders.
Join our dynamic team as a Senior Client Solutions Manager specializing in Pinterest Ads. In this role, you will drive strategic initiatives to enhance client satisfaction and maximize advertising performance on Pinterest. You will collaborate with cross-functional teams, leveraging data analytics to develop tailored advertising solutions for our clients.Your expertise in digital marketing and client relationship management will be pivotal in ensuring our clients achieve their business goals through innovative ad strategies. You will be responsible for monitoring campaign performance, providing actionable insights, and fostering long-term partnerships with key clients.
About the Team You'll JoinThe Product Operations Specialist (Japan) is part of the Global Domain team.You will support customer communication for products developed by the Toss Securities global team. Your ResponsibilitiesYou will primarily handle customer communication for local clients using Toss Securities' global products, contributing to the team's successful local expansion.Localization Insight and Feedback: You will assess global products from a localization perspective and suggest improvements to the team based on feedback gathered during customer communication.User Research Management: You will manage customer communication for the global team's user research, overseeing the entire user interview process, including scheduling, pre-interview briefings, incentive payments, and addressing inquiries. You will also assist in conducting simple desk research and survey analysis based on guidelines provided by UX Researchers. Who We're Looking ForWe need someone with Japanese nationality or a strong understanding of Japanese culture and market.For Japanese nationals, you must have no disqualifications for employment in a Korean company.Experience in customer communication, both over the phone and in person, is essential. Experience engaging with customers from various backgrounds and demographics is a plus.Experience collaborating with diverse individuals through clubs, projects, or internships is highly desirable. Application InstructionsPlease feel free to list any work tools you have used, such as Excel, Google Sheets, Notion, or Slack.If you have experiences achieving goals with others through clubs, projects, or internships, please share specific details.Describe a memorable customer interaction and the reasons it stood out to you. If you learned or felt something significant during the experience, please include that. Join the Toss Securities JourneyApplication Submission > Job Interview > Cultural Fit Interview > Final Acceptance and Onboarding Please NoteThis position is a contract role with a duration of one year.If any false information is found in the resume or if disciplinary issues are confirmed in the work history, the hiring may be canceled.Hiring may be canceled for individuals subject to hiring restrictions as per Toss Securities regulations.Disabled individuals and veterans are given preference in accordance with relevant laws.For Japanese nationals, please specify the type of visa currently held (D-2, D-10, F-2, etc.) in your resume.Future visa sponsorship (E-7, etc.) will be evaluated based on individual job capabilities and legal requirements.
Location: Seoul, South Korea About Coupang Ads Coupang Ads develops advertising solutions that help sellers and brand owners reach a range of marketing goals, from revenue growth to expanding market share and attracting new customers. The team supports advertisers of all sizes, focusing on continuous growth through tailored solutions. Collaboration is central, with specialists in Sales, Marketing, Video Product & Operations, Product, and Engineering working together. Advertisers remain at the core of every decision. The team values energy, ownership, and adaptability, fostering a respectful and supportive workplace for people from diverse backgrounds. Role Overview: Senior Product Designer (Advertising User Experience) The Coupang Ads UX team creates user experiences for Coupang advertisers. In this senior role, the designer shapes user-centered strategies that help advertisers grow and brings those strategies to life in the product. What You Will Do Lead the end-to-end product design process for advertising solutions Formulate UX strategies that support advertiser business growth Design intuitive user interfaces for advertiser-facing products Work closely with development teams to implement design solutions Balance advertiser needs with business objectives in design decisions
Coupang OverviewCoupang exists to deliver customer delight. We strive for a moment when customers ask themselves, 'How did I live without Coupang?' This realization signifies our mission has been fulfilled. With a singular focus on making shopping, dining, and daily life more convenient for our customers, Coupang is driving innovation across the multi-billion dollar commerce industry. As one of the fastest-growing retail companies, we have established a unique position within the South Korean e-commerce market while building customer trust.At Coupang, we take pride in being a global public company with a startup culture. This allows us to maintain the agility we had at our inception, continuously launching new services and expanding our business. Every employee at Coupang is empowered to embrace entrepreneurship and drive innovation and initiatives. The boldness to dive into work and achieve results lies at the heart of how we operate. You will witness growth every day—your own, your colleagues', your team’s, and the company as a whole.Every member of the Coupang team is genuinely committed to creating the future of commerce. We tackle customer problems, challenge conventional wisdom, and surpass feasible limits. If you seek an amazing work experience in a hyper-connected world with cutting-edge technology and an always-on approach, join Coupang today.Role OverviewAs a Key Account Manager within Rocket Growth, you will identify and engage sellers with differentiated products to enhance the product diversity on our platform. Your role will support sellers in their growth on Coupang while crafting strategies for their potential and providing exceptional product experiences for our customers. Together, we will create new opportunities for expansion through Rocket Growth.
Join Our Team as a Product Operations Specialist! As a Product Operations Specialist, you will play a crucial role within your designated silo or team, supporting the stable operation of our services. You will work autonomously, much like a startup, alongside colleagues from diverse fields such as product management, design, data, and engineering. Your Responsibilities Will Include: Collaborating with team members to ensure the smooth operation of services. Taking the lead in operational tasks such as responding to inquiries, executing CRM campaigns, and performing data cleansing. Continuously enhancing operational processes and implementing administrative features for increased efficiency. Communicating closely with various stakeholders to resolve product-related issues. Analyzing customer needs and identifying service improvement opportunities through data-driven insights. We Are Looking For Someone Who: Can understand and coordinate the requirements of various stakeholders related to our services. Has a keen interest in web and app services, and has experience in service operations or planning. Can effectively communicate with stakeholders to resolve product-related challenges. Is eager to learn, even if you do not have direct Product Owner experience. Possesses knowledge and skills for data analysis. How to Craft Your Resume: Explain why you are interested in the Product Operations Specialist role at Toss. Detail your experience related to web and app services. Share specific examples of your collaborative experiences. Please Note: This job posting will close as soon as a suitable candidate is found, so we recommend applying promptly if interested. This is a 1-year contract position with an annual salary of 45 million KRW. After one year of employment, we may offer a contract extension based on performance evaluation. The Journey to Joining Toss: Application submission > Job interview > Cultural fit interview > Reference check > Final acceptance and onboarding. A Note for Future Colleagues: As part of the fastest-growing offline payment service, you will gain valuable experience necessary for a product manager. You will constantly explore customer patterns, identify what drives customer engagement, and implement improvements for better service delivery. You will be responsible for enhancing processes and policies, allowing the team to focus on critical tasks, and laying the groundwork for product growth.
Are you a passionate and innovative professional with a knack for developing consumer products? Join WildBrain as a Product Development Manager and take the lead in shaping exciting new offerings for our diverse audience. In this role, you will collaborate closely with cross-functional teams to drive product strategy, oversee development processes, and ensure alignment with market trends.Your expertise will guide the product lifecycle from concept to launch, allowing you to make a significant impact in the consumer products sector. We are looking for someone who thrives in a fast-paced environment and is eager to contribute to our mission of engaging families through quality content.
Join us as a Product Owner at Toss and play a critical role in driving the success of our products.The Product Owner at Toss is embedded within a silo or team that is dedicated to developing specific services.Depending on the nature of the product, teams are grouped into silos comprising around five members, including product designers, developers, and data analysts. Larger teams are formed for products that are more mature or complex.Our Product Owners come with diverse backgrounds, boasting practical experience ranging from 3 to over 10 years, having worked in startups, large enterprises, consulting firms, and more.As a Product Owner, your role will include:Establishing and striving to achieve biannual goals for your team or silo to ensure product success.Making key decisions regarding business direction, revenue, and monetization while collaboratively defining the best strategic direction with team members.Defining key performance indicators for products, designing business models, and driving actionable items.Finding Product-Market Fit through hypothesis formation, data-driven experimentation, hypothesis validation, and continuous iteration.Identifying problems based on customer needs and business impact, and translating these into tasks while clearly communicating complex issues and solutions to stakeholders, guiding them towards long-term goals.Taking on a leadership role akin to a startup CEO by identifying and resolving challenges firsthand, experiencing both success and failure.We are looking for candidates who:Have experience in defining and solving problems from the customer's perspective.Are adept at resolving complex issues based on data.Possess the drive to persistently seek solutions even in challenging situations.Have experience creating results or learning from failures through agile processes.Ideally have startup experience managing everything from business planning and product development to organizational operations.Services you might oversee include:Platform Division: Develop services related to the home screen visited by 29 million Toss users.Foundation Division: Create essential common services for Toss, including authentication, risk management, business memberships, and remittances.Growth Division: Focus on user growth, retention, and monetization related services, particularly through data-driven customer analysis.Pay Domain: Build the easy payment service 'Toss Pay,' developing innovative payment solutions and services to grow user engagement.Commerce Domain: Oversee 'Toss Shopping' within the Toss app, launching a variety of services designed to enhance user choice and experience.Financial Marketplace Domain: Manage intermediary services related to loans, cards, accounts, and insurance while collaborating with various partners to provide competitive financial products.
Join us at Sendbird, where we are revolutionizing customer interactions through cutting-edge AI technology. As the Head of Product for Korea, you will lead the development of our AI Agent platform, specifically crafted for enterprise-level customer service. This is an opportunity to break the mold of conventional AI products and to create solutions that operate at the scale demanded by the world's leading B2C brands.The CompanyAt Sendbird, our mission is to construct the AI workforce of the future. With over a decade of experience, we have established ourselves as the foremost CPaaS platform, enabling seamless communication through chat, voice, video, and messaging APIs. Trusted by more than 4,000 brands, our platform facilitates an astounding 7 billion messages each month, serving 300 million active users globally.We empower conversations for industry giants like DoorDash, Match Group, and Yahoo Sports. Our commitment to excellence is unwavering and our foresight in recognizing that AI would fundamentally transform customer engagement has driven us to reimagine our approach.In December 2024, we embarked on a strategic shift towards an AI-first customer experience, launching our AI agent for enterprise CX in February 2025, and rebranding to delight.ai in November 2025. This transition reflects our belief that AI's true potential lies in enhancing customer experiences, ensuring they feel valued and understood.The ProductDelight.ai serves as the AI concierge for customer experience, distinguishing itself by building long-term memory, learning customer preferences, and integrating context across various communication channels. Our goal is to create AI that makes customers feel truly understood and appreciated.Why This Role MattersIn a landscape where many vendors are still presenting prototypes, your work will bridge the significant gap between AI demonstrations and fully operational AI solutions. You will shape the product strategy for our AI Agent across North America, EMEA, and APAC, making this a pivotal position at the intersection of innovative AI development and enterprise execution.
Mar 9, 2026
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