Practice Manager - Validation and Customer Success Associate

Veeva Systems is a mission-driven organization and a pioneer in the industry cloud, dedicated to helping life sciences companies accelerate the delivery of therapies to patients. As one of the fastest-growing SaaS companies in history, we achieved over $3 billion in revenue last fiscal year, with significant growth potential ahead. Our core values at Veeva include: Do the Right Thing, Customer Success, Employee Success, and Speed. We stand out as a public company that made history in 2021 by becoming a public benefit corporation (PBC), legally committed to balancing the interests of our customers, employees, society, and investors. We invite you to join us in transforming the life sciences industry, as we strive to make a positive impact on our customers, employees, and communities.The RoleAt Veeva, we are modernizing RTSM for Life Sciences. In this position, you will lead a team of Validation Analysts and Customer Success Associates (CSA), with a strong emphasis on customer success from implementation through to ongoing support. As the Practice Manager, you will guide a team renowned for its excellence in software implementation delivery.Your management approach will focus on operational excellence, which includes:Ensuring both customer and employee successLeading with hands-on and strategic initiativesFostering a positive and productive work environmentImplementing new practices to support excellence in deliveryCreating innovative materials to enhance service deliveryCollaborating with global and cross-functional teams to achieve optimal outcomes

Join our dynamic team at Toss Bank as a Customer Success Manager in the Customer Experience Team. You'll play a crucial role in enhancing client interactions and satisfaction by developing and implementing strategies focused on improving customer service policies and operations.About the Team:The Customer Experience Team at Toss Bank is dedicated to optimizing the consulting experience for our customers.We establish and operate policies aimed at improving the overall customer experience.Our team analyzes Voice of Customer (VOC) data to address client issues effectively.We identify pain points through VOC analysis and work on necessary improvements.Your Responsibilities:Design and enhance the overall structure of customer service operations and consulting policies.Work towards operational efficiency and cost reduction in customer service.Act as a VOC translator, conveying service feedback in customer language and translating it for our product teams.Create manuals and Q&A documents to guide consulting team members in professional customer interactions.Interpret VOC data to enhance service policies from the customer’s perspective.Collaborate with various stakeholders, including consulting systems and product teams, to implement improvement initiatives for a better customer experience.We Are Looking For:While experience in customer service is a plus, we welcome applicants from diverse backgrounds without prior experience.Strong communication skills to simplify complex information and provide clear guidance are essential.Experience in data-driven problem analysis and improvement is highly valued.We seek individuals who have taken ownership of improvement projects beyond their assigned tasks.Attention to detail paired with the ability to execute rapidly is crucial.Proficiency in statistical tools such as SQL, Python, or R for data extraction and analysis is a bonus.Experience in the financial sector or customer service planning in fintech is advantageous.Resume Tips:Detail your motivation for applying to the Customer Success Manager position and your goals post-joining.Provide comprehensive information about your experience with financial products, highlighting specific strengths.Share experiences where you identified customer issues and led improvements.Application Process:Submissions > Job Interview > Cultural Fit Interview > Reference Check > Offer Negotiation > Final Acceptance and OnboardingImportant Notes:False information in your resume or any disciplinary issues in your work history may lead to disqualification.Applicants with disabilities or who are national veterans will receive preferential treatment in accordance with relevant laws.A Note to Future Colleagues:“At Toss Bank, our customer service embodies the best app experience, reducing customer inquiries and saving their valuable time.”We engage in the planning stages of various banking products, proactively identifying and addressing customer pain points.If you're eager to experience all facets of the banking domain, don't hesitate to join Toss Bank!

Role Overview The Customer Success Manager at Datadog builds strong connections with customers throughout South Korea. This role centers on guiding new users through onboarding, identifying opportunities for up-selling and cross-selling, and ensuring clients get the most from Datadog’s products. Acting as the customer’s advocate inside the company, the Customer Success Manager works to deliver a positive experience while spotting ways to help customers grow with Datadog. What You Will Do Onboard new customers and help them adopt Datadog’s solutions Identify and pursue up-sell and cross-sell opportunities Understand each customer's unique goals and challenges Communicate the value of Datadog’s platform to a variety of stakeholders Represent the customer’s interests within Datadog Workplace and Culture Datadog values a collaborative and creative office environment. The Seoul team works in a hybrid setup, supporting both in-office and remote work to promote a healthy work-life balance tailored to individual needs.

# About the Team You'll Join- The Risk Division at Toss Bank operates independently from the sales organization, comprising the Risk Monitoring Team, Risk Management Team, Credit Risk Management Team, Credit Modeling Team, and Credit Strategy Team.- As a Validation Manager, you will be part of the Risk Monitoring Team, responsible for validating risk suitability and overseeing credit monitoring tasks. # Responsibilities You'll Have- You will be responsible for credit monitoring on individual loans (retail, SOHO, corporate, collateral, etc.).- You will also assess the adequacy of portfolios for credit portfolio management, classify the health of credit assets, and validate the appropriateness of provisions.- Conduct validation on the adequacy, suitability, and efficiency of credit review standards (strategies, limits, models, etc.).- Perform adequacy validation for post-loan management activities. # Ideal Candidate Profile- Deep understanding and expertise in credit assets and products are essential.- We are looking for candidates with experience in credit monitoring and retail credit strategy within the financial sector. Experience in corporate credit review is a plus.- You must possess strong data access and processing skills for identifying problematic loans and ensuring the health of credit assets (data analysis using tools such as SQL, SAS, Python, or R).- Experience in effective communication with various departments is highly desirable.- A solid understanding of various financial products and risk management is required. # Resume Recommendations- We recommend structuring your resume around what you can do and what you want to do, rather than simply listing past responsibilities.- Detail the tasks you have performed confidently, particularly those in which you played a leading role, rather than just participating.- Include diverse risk experiences, whether from in-house roles or consulting, as these are valued. # Joining Journey at Toss Bank- Application submission > Job interview > Cultural fit interview > Reference check > Negotiation > Final acceptance and onboarding. # Important Notes- Any false information found in the resume or documents may lead to cancellation of employment.- Candidates with disqualifying reasons under Toss Bank's employment regulations may also face cancellation.- Individuals with disabilities and those eligible for national veterans' benefits are given preference in accordance with relevant laws. # A Note for Potential Colleagues> “Toss Bank is a dynamic environment that requires fundamental contemplation and multifaceted thinking for effective risk management.”- As Toss Bank pursues New Banking, innovative products and processes are constantly being created and dissolved, making traditional approaches insufficient for swift responses. Therefore, the Risk Monitoring Team continuously questions, “Why?” and “So what?” to focus on what truly matters or explore new approaches. If you are someone who contemplates the significance of your analysis or seeks to improve operations efficiently or impactfully, I highly recommend applying to the Risk Monitoring Team at Toss Bank!

Veeva Systems is a mission-driven organization, leading the way in industry cloud solutions, dedicated to accelerating the delivery of therapies to patients in the life sciences sector. As one of the most rapidly growing SaaS companies in history, we achieved over $2 billion in revenue last fiscal year, with substantial growth opportunities ahead.At Veeva, our core values include: Doing the Right Thing, Customer Success, Employee Success, and Speed. We are not just a typical public company; in 2021, we made history by becoming a public benefit corporation (PBC), which legally binds us to balance the interests of customers, employees, society, and investors.Join us in our mission to transform the life sciences industry, as we strive to make a positive and lasting impact on our customers, employees, and communities.The RoleWe are seeking a proactive Customer Success Manager (CSM) to become a vital part of our team in Korea, concentrating on ensuring our customers successfully utilize Veeva Safety. Ideal candidates will possess extensive life sciences expertise and a passion for helping clients unlock the full value of their Veeva solutions. As a key member of our Customer Success Management team, you will collaborate closely with customers, serving as a trusted advisor for their Veeva Safety initiatives. Your responsibilities will include building robust customer relationships, understanding their success metrics, and guiding them on best practices to achieve their business objectives with Veeva Safety. You will proactively identify areas for enhancement, stimulate solution adoption, and ensure customers derive maximum value from their investments. Additionally, you will monitor necessary product enhancements in relation to Korean regulatory requirements and collaborate with the Product Manager team to gather customer feedback. This is a full-time, permanent role based in our Seoul office. This position is highly customer-focused, and while your primary workspace will be the Seoul office, you should be prepared to travel to customer sites across Korea as needed.

Join Speak as a Senior Customer Success Manager specializing in the Korean market. In this pivotal role, you will be responsible for driving customer engagement, ensuring client satisfaction, and fostering long-term relationships with our customers. Your expertise will be crucial in guiding clients through their journey with our innovative solutions, ensuring they achieve their goals and derive maximum value from our offerings.

Role overview The Customer Success Manager, Advertising Solutions, at OpenAI in Seoul, South Korea, focuses on supporting clients as they implement and use OpenAI’s advertising technologies. The goal is to help customers achieve meaningful results while building trust and lasting partnerships. What you will do Collaborate with clients to understand their advertising objectives and challenges. Guide customers through both the initial setup and ongoing use of OpenAI’s advertising solutions. Build strong relationships by providing tailored support and maintaining proactive communication. Assist customers in getting the most value from OpenAI’s advertising technologies.

Role Overview Datadog is looking for a Customer Success Manager based in Seoul, South Korea. This role centers on helping existing customers get the most from Datadog’s products. The Customer Success Manager guides onboarding, supports adoption, and identifies opportunities for upselling and cross-selling. Building strong relationships is at the heart of this position, both with customers and internal teams. What You Will Do Drive product adoption by guiding customers through onboarding and ongoing engagement Advocate for customer needs within Datadog to ensure a positive experience Spot opportunities for growth, including upsell and cross-sell Use a clear methodology to understand each customer’s unique requirements Communicate the value of Datadog’s products in ways that resonate with clients Work Environment Datadog fosters a culture built on relationships, collaboration, and creativity. The Seoul office operates on a hybrid model, supporting flexibility and work-life balance.

Veeva Systems is a purpose-driven organization and a trailblazer in the industry cloud, dedicated to accelerating the delivery of therapies to patients by life sciences companies. As one of the fastest-growing SaaS enterprises in history, we achieved over $3B in revenue last fiscal year and have significant growth potential ahead. At Veeva, our core values guide us: Doing the Right Thing, Ensuring Customer Success, Promoting Employee Success, and Maintaining Speed. We are not just any public company; we made history in 2021 by becoming a public benefit corporation (PBC), legally committed to balancing the interests of customers, employees, society, and investors. Join us in our mission to transform the life sciences industry, as we strive to make a positive impact on our customers, employees, and communities.

Join New Relic as a Senior Technical Success Manager and be at the forefront of ensuring customer satisfaction and success. In this pivotal role, you will work closely with clients to understand their needs, provide technical guidance, and drive the adoption of our platform. Your expertise will empower customers to maximize the value they receive from our solutions, fostering long-term partnerships and helping them achieve their business objectives.

As the Director of Customer Success for the APAC region at speak, you will lead our efforts to ensure our clients achieve their desired outcomes and derive maximum value from our offerings. You will be responsible for developing and executing strategies that enhance customer satisfaction, retention, and growth. This role requires exceptional leadership skills, a customer-centric mindset, and a deep understanding of the APAC market.

Join Our Team! The Customer Success Manager (CSM) team at ChannelTalk is dedicated to ensuring the long-term success of our key clients. We are the partners who identify complex business challenges in the field and solve them through strategies for product utilization, onboarding, and business consulting.Our primary goal is not just post-contract management, but to empower customers to achieve real results through ChannelTalk. This helps us maintain high retention rates and play a crucial role in delivering and spreading new features and values to our clients, embodying the essence of 'sales completion'.Team members leverage exceptional sales capabilities alongside a deep understanding of diverse industries, customer-centric thinking, and strategic communication skills to foster mutual growth with clients.

Join Our Team! The Customer Success Manager (CSM) team at Channel Talk is dedicated to being a key partner in ensuring the long-term success of our major clients.Our CSM team is integral to Channel Talk's revenue generation, diligently uncovering business challenges and crafting strategies for product utilization and consulting that drive tangible results for our clients. Our primary mission is to connect these achievements to customer retention and upselling opportunities.This role transcends basic customer management; it involves growing revenue within your client portfolio and ensuring that Channel Talk becomes an indispensable asset to our customers' businesses.

Welcome to the opportunity to be part of a dynamic team at Insider One! We are excited to share details about our Customer Success Director role and how your unique skills can contribute to our mission.About UsAt Insider One, we take pride in being the leading platform that consolidates essential marketing and customer engagement tools into a single, powerful solution, empowering teams to achieve their full potential and become unstoppable.Our journey started with just six desks and a vision to provide industry-leading technologies and innovative channels to marketers globally. Today, we are a vibrant team of over 1,500 professionals from more than 50 nationalities across 30+ offices. With AI at our core and an integrated Customer Data Platform (CDP), we seamlessly connect data, personalization, and journey orchestration across an extensive array of natively supported channels including WhatsApp, SMS, Email, Web, App, and Site Search.Recently, we celebrated a significant milestone by securing a $500 million Series E funding round led by General Atlantic. Our esteemed investors include Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and we proudly serve over 2,000 clients ranging from high-growth startups to prestigious Fortune 500 companies like Samsung, Nike, L’Oreal, Singapore Airlines, Nestlé, Nissan, Lenovo, Puma, and IKEA.Insider One is notably recognized as one of the few woman-founded, women-led B2B SaaS unicorns globally. Our commitment to excellence is acknowledged by analysts, and we are the only vendor recognized as the #1 leader in all the capabilities that marketing and customer engagement teams require. Experience the difference by checking our accolades and reviews.

About TeadsTeads is a premier omnichannel advertising platform dedicated to delivering impactful results for brand and performance advertisers across various screens. Our mission is to drive significant business outcomes through the innovative use of predictive AI technology, which helps us connect high-quality media, exquisite brand creatives, and contextually relevant targeting and measurement. We proudly collaborate with over 10,000 publishers and 20,000 advertisers worldwide, with our headquarters situated in New York City and a diverse global team of approximately 1,700 professionals across more than 30 countries.To learn more, please visit www.teads.com.About the Opportunity:Teads is in search of a meticulous Customer Experience Manager to join our dynamic team in Seoul, South Korea. This role is pivotal in overseeing the setup, optimization, and overall management of advertising campaigns.As the central figure in the execution of digital advertising campaigns, you will collaborate closely with various departments. Your responsibilities will include ensuring client success across our diverse range of advertising solutions, which encompass:Activation and DeliverySelf-Service Campaign ManagementFacilitate the onboarding of customers to our self-service purchasing platform or DSP.Act as the primary point of contact for all client communications post-sale.Lead the preparation for campaign activation through effective and clear communication with clients.Oversee the post-sale process, which includes campaign setup, pacing, delivery, incremental revenue generation, and post-campaign analysis.Analyze performance metrics to identify key trends.Design and implement multiple incremental revenue prospecting plans each quarter.Contribute to the professional development of internal staff through consistent knowledge-sharing initiatives.Managed Service Campaign ManagementEstablish campaigns through our legacy or buying platforms.Monitor campaign pacing and performance, making optimizations to meet client KPIs.Proactively communicate with clients regarding campaign performance and collaborate on incremental revenue strategies.

About Us Ocado Group is a pioneering technology-driven global software and robotics platform, headquartered in the UK and established in 2000. Initially, we achieved remarkable success as a leading online grocery retailer in the UK, transforming the industry through an extensive product selection, flexible delivery options, and unparalleled order accuracy. With a perfected business model, we have expanded our success internationally via the Ocado Smart Platform (OSP) – a comprehensive solution that encompasses e-commerce, supply chain management, robotic fulfillment, and last-mile logistics. In South Korea, we are collaborating with Lotte Shopping to revolutionize their online grocery operations. As our Partner Success Manager, you will serve as the "Trusted Advisor" to Lotte's leadership, leveraging the full potential of OSP to capture the local market. About the Role The Partner Success Manager will act as the principal liaison for Lotte, ensuring effective utilization of OSP for optimal performance and business impact. You will collaborate with Lotte to pinpoint areas for enhancement and drive business value. Your advisory role will encompass various aspects of OSP, including in-store fulfillment, automated fulfillment, last-mile logistics, and general software configuration. This entrepreneurial, high-impact position requires a data-driven approach to narrative building that fosters organizational change and operational excellence within the Lotte account. You will navigate both high-level leadership meetings and the operational floor seamlessly. The position is based in Seoul, with occasional travel required to operational locations throughout Korea, including Busan. Serve as the primary contact for Lotte’s operational teams, covering the entire OSP ecosystem, including fulfillment, supply chain, and last-mile operations. Continuously assess operational KPIs to identify opportunities for improvement and lead change management initiatives, such as optimizing in-store picking processes. Act as a "Trusted Advisor" to Lotte's leadership, proactively influencing their strategic direction through data-driven business proposals. Facilitate operational transformations at Lotte, from problem identification to successful solution implementation. Oversee the seamless rollout of new OSP features and products, ensuring Lotte is operationally prepared for each deployment. Function as the central "connector" between Lotte’s business units and Ocado’s global internal teams to drive complex projects from inception to completion and share best practices. Balance Lotte’s operational needs with Ocado’s contractual commitments and commercial growth objectives.

Who We Are: Established in 2005, 2K is a leading developer and publisher of interactive entertainment, delivering engaging experiences across console systems, handheld gaming devices, and personal computers, including smartphones and tablets. Our products are available through physical retail, digital download, online platforms, and cloud streaming services. 2K offers titles across the most popular gaming genres, including action, shooters, role-playing, strategy, sports, casual, and family entertainment. The 2K label is home to some of the world’s most talented development studios, including Firaxis Games, Visual Concepts, Hangar 13, and Cat Daddy Games. Our portfolio features critically acclaimed franchises such as BioShock®, Borderlands™, and XCOM®, as well as beloved series like Sid Meier’s Civilization, WWE 2K, and the top-rated NBA 2K, the leading basketball franchise worldwide. 2K is headquartered in Novato, California, and operates as a wholly owned label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO). For more details, please visit www.2K.com. Summary: This pivotal role focuses on managing and optimizing 2K Korea’s social media platforms in close collaboration with the 2K Asia marketing team. The goal is to enhance brand visibility and ensure that our global campaigns resonate strongly in the local market. This position is execution-driven, playing a critical role in building brand equity and increasing awareness for 2K’s blockbuster AAA titles, including NBA 2K, Sid Meier’s Civilization, and Borderlands. Responsibilities: Social Media & Community Management Develop and execute 2K Korea’s social media strategy, ensuring alignment with global and title-specific branding while maintaining local relevance. Oversee daily operations of 2K Korea’s social channels, including content creation, community engagement, competitor analysis, and performance reporting. Create and implement a monthly content calendar that aligns with global strategies and remains hyper-local. Work with external agencies to efficiently manage content updates, events, and promotional strategies. Data-Driven Insights & Analysis Evaluate key metrics related to community engagement, content performance, and social sentiment. Identify and articulate changes in player engagement, utilizing both data analytics and intuitive insights.

At Padlet, we are dedicated to developing software that transforms education into a journey of curiosity, creativity, and community. Our innovative platform enables visual content creation and collaboration in classrooms around the globe.We believe that exceptional customer support is driven by both our dedicated team and our reliable products. Our commitment to high standards extends to every interaction we have, whether it's with our valued users or partners like Larry, our UPS deliveryman. We are searching for a passionate and resourceful individual to help us uphold these values in our engagement with the Padlet community.The ideal candidate will be a staunch advocate for our customers, a creative problem-solver, and a proactive team player. We seek someone who thrives in a collaborative environment, yet can work independently with confidence.This full-time position will be based in our new office in Seoul.

Role overview The Associate Developer Community Manager at Roblox Corporation supports and connects with the developer community in Seoul. This position centers on building relationships, encouraging interaction among developers, and helping them thrive on the Roblox platform. What you will do Engage directly with developers to understand their needs and offer timely support Facilitate conversations and organize activities that strengthen community ties Collaborate with teams across Roblox to enhance the developer experience Contribute to programs and initiatives focused on the developer community Location This role is based in Seoul, South Korea.

About Us:At Notion, we empower individuals and teams to craft stunning tools tailored to their professional needs. In a world overwhelmed with applications, Notion stands out by offering a unified platform that seamlessly integrates documents, notes, projects, calendars, and emails—all enhanced by AI to provide insights and automate processes. Our diverse user base, ranging from freelancers to major enterprises like Toyota, Figma, and OpenAI, appreciates Notion for its versatility, ultimately saving both time and resources.Our culture thrives on in-person collaboration. We encourage all team members to work from our offices on Mondays, Tuesdays, and Thursdays, which we refer to as our Anchor Days. Certain roles may necessitate additional in-office presence.Your Role:We are seeking a dynamic Customer Success Manager to foster and expand relationships with our enterprise customers in Korea, a key market for Notion. As a CSM, you will be responsible for ensuring the post-sales success of your assigned accounts, acting as a trusted advisor who drives significant adoption, realizes business value, and facilitates the scalable use of Notion over time. You will collaborate closely with Account Executives, Solutions Engineers, Support teams, and regional/global CSMs to deliver a consistent and exceptional customer experience.This position is ideal for someone adept at navigating complex enterprise landscapes, managing multiple stakeholders, and balancing customer advocacy with the overarching business objectives.What You'll Accomplish:Champion AI adoption, value delivery, and renewals within your portfolio of accounts.Influence customer outcomes, enhance partnerships, and contribute directly to sustainable revenue growth.Conduct AI workshops to establish and deploy workflows that address specific business challenges.Identify and cultivate expansion opportunities within existing accounts.Co-create customer success plans to ensure every client meets their goals.Collaborate with AEs on growth strategies while taking charge of customer activation and renewal preparations.Gain in-depth knowledge of our product to help customers achieve their business objectives.Innovate and refine Customer Success programs to retain and expand our customer base while minimizing churn.Document and share critical insights and learnings with the broader Notion team.Essential Skills:Strong interpersonal and communication skills to engage with stakeholders at all levels.Proven experience in customer success, account management, or a similar role.Ability to analyze customer needs and translate them into actionable strategies.Familiarity with AI and tech solutions, preferably in enterprise environments.Proficient in project management and organizational skills.Fluency in Korean and English is required.